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The Cisco 7960 IP telephone provides easy access to a wide range of business features. SOFT KEYS Features available based upon the state of your phone TO PLACE A CALL Internal Lift Handset, press the Speaker button, line button or the New Call soft key Dial the extension External Lift Handset, press the Speaker button, line button or the New Call soft key Local – Dial 9 + Number Long Distance – Dial 9 + 1 + Number LAST NUMBER REDIAL Press the REDIAL soft key iDIVERT*** ● This soft key is used to send a caller directly into your voicemail. ...
CALL HOLD To Place a Call on Hold From an existing conversation, press the HOLD soft key To Retrieve a Call on Hold Press the RESUME soft key If there are multiple calls on hold, scroll to the desired line before pressing the RESUME soft key JOIN This feature allows you to join two incoming calls. To answer the second incoming call Press the ANSWER soft key if it’s appropriate to place your first caller on hold (pressing this soft key automatically puts the first caller on hold) To Join these two callers to create a 3way call Scroll to the call that is on hold Press the MORE soft key Press the JOIN soft key TO TRANSFER A CALL During a call, press the TRANSFER soft key Dial the number Announce the call Press the TRANSFER soft key to complete the transfer, hang up OR If the person you attempt to transfer the call to is not available, press the END CALL soft key and the RESUME soft key to return to the original caller CALL PARK To Park a Call (park positions 16001609) On an existing call, press the MORE soft key and then the PARK soft key, the call is automatically placed into a park position, note the position Hang Up To Retrieve a Parked Call Dial the park position to which the call was parked, you are now connected CONFERENCE CALL ( maximum of 6) While a call is in progress, press the MORE soft key and then press the CONFRN soft key. Dial the extension or outside number. ...
This feature gives you the ability to access preprogrammed numbers by dialing a code. To program these numbers, please refer to the “Instructions for CCM User Page” handout. To access Abbreviated Dialing While your phone is idle (no dial tone) Dial the speed code number Press the ABBRDIAL soft key Pick up handset, if desired DIRECTORIES To view Missed, Received or Placed calls, press the DIRECTORIES button Scroll to the directory that you would like to view Press the SELECT soft key To place a call to one of the phone numbers from within the directory, press the DIAL soft key if it’s an internal number or press the EDIT DIAL soft key, press the 9 on the dialing pad, then press the DIAL soft key if it’s an external number RING TYPE Press the SETTINGS button Press the 2 on the dialing pad or scroll to Ring Type Use the scroll key to select a ring type Press the PLAY soft key to hear the ring type Press the SELECT soft key to save the ring type LCD CONTRAST Press the SETTINGS button Press the 1 on the dialing pad or scroll to Contrast Use the UP and DOWN soft keys to change the contrast Press the OK soft key to save the setting RING VOLUME With your phone idle, press the volume key to hear the current ring volume Press either the up or down volume key to change the ring volume ...
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When the ring times out, the setting will be saved “I” INFORMATION BUTTON ● Press the? button and then any other button on your phone to get information on how to use that button or key VOICE MAIL SETUP AND ACCESS To enroll with voice mail (first use) ● Press the M essages b utton or dial extension 3 912 ● Enter the first time enrollment password = 8675309 ● Follow prompts to: ● Record your name press # key as soon as you say your name ● Record a greeting – press # key as soon as you say your greeting ●...
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Basic Controls Press the M essages b utton or dial extension 3 912 and log on: Hear new messages 1 Set up options 4 Send new message 2 Cancel or back up * Review old messages 3 Skip or move ahead # During Message After Message Playback Playback Restart message 1 Repeat 1 Save ...
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● Press * and the 4digit extension ● Leave your message ● Hang up ...