Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for Oracle MICROS 700 Series
Summary of Contents for Oracle MICROS 700 Series
- Page 1 Oracle® MICROS Tablet 700 Series Setup Guide E91732-07 September 2020...
- Page 2 Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.
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Page 3: Table Of Contents
Charging the Tablet and Battery Powering the Tablet On and Off Barcode Scanner Configuration Using the Barcode Scanner Configuring the Barcode Scanner for Use With Oracle Retail Xstore Applications Battery Performance LED Status and Behavior Battery Life and Charging Times... - Page 4 Configuring Bluetooth Tablet 721/721P BIOS Configuration Starting the Tablet 721/721P BIOS System Configuration Utility Configuring Tablet 721/721P System Security Settings Setting the Tablet 721/721P BIOS Supervisor Password Configuring the Tablet 721/721P Boot Priority for Devices Exiting the Tablet 721/721P BIOS Configuration Utility Equipment Dimensions Tablet 721P Dimensions Tablet 721 Dimensions...
- Page 5 Preface The Oracle MICROS Tablet 700 Series tablets are designed for the hospitality market. Audience This document is intended for those who will be setting up, installing, and operating the Oracle MICROS Tablet 720, Oracle MICROS Tablet 721, or Oracle MICROS Tablet 721P.
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Page 6: The Oracle Micros Tablet 700 Series
The Oracle MICROS Tablet 700 Series The Oracle MICROS Tablet 700 Series (Tablet 720, Tablet 721, and Tablet 721P) features slim yet rugged enclosures, a 7–inch TFT display powered by the Intel Atom quad-core processor, and offers an optimal combination of performance and power savings. -
Page 7: Tablet 721P Features
Chapter 1 Tablet 721P Features Tablet 721P Features Figure 1-1 The Features of the Oracle MICROS Tablet 721P Table 1-1 Oracle MICROS Tablet 721P Features Feature Description 1. Power button Turns the tablet on or off. 2. Headphone port Use to connect a headphone, a microphone, or a headset. -
Page 8: Tablet 721 Features
Inadvertently pressing this when the battery is capability and causes the tablet to shut down. removed disables the “hot swap” capability and causes the tablet to power off. Tablet 721 Features Figure 1-2 The Features of the Oracle MICROS Tablet 721 — Front and Side View... - Page 9 Chapter 1 Tablet 721 Features Figure 1-3 The Features of the Oracle MICROS Tablet 721 — Back View Table 1-2 Input/Output Port on the Oracle MICROS Tablet 721 Feature Description A. Barcode Scanner (Optional) Captures and reads information contained in a bar code.
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Page 10: Tablet 720 Features
Chapter 1 Tablet 720 Features Tablet 720 Features Figure 1-4 The Features of the Oracle MICROS Tablet 720 — Front and Side View Figure 1-5 The Features of the Oracle MICROS Tablet 720 — Back View... -
Page 11: Technical Specifications
“hot swap” capability and causes the tablet to power off. Technical Specifications The following tables contains the technical specifications for the Oracle MICROS Tablet 720, Oracle MICROS Tablet 721, and Oracle MICROS Tablet 721P. Table 1-6 Technical Specifications for the Oracle MICROS Tablet 720... - Page 12 Barcode Scanner Optional; 1D/2D Barcode Scanner NFC/RFID Optional; Supports ISO/IEC 14443 A Reader/ Writer Mode @ 13.56MHz Table 1-7 Technical Specifications for the Oracle MICROS Tablet 721 and 721P Feature MICROS Tablet 721/721P Processor Intel Atom Quad Core, 1.44GHz Storage...
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Page 13: Software Components
The Oracle MICROS Tablet 720 comes pre-installed with the Microsoft Windows Embedded 8.1 Industry Pro or Microsoft Windows 10 IoT Enterprise operating system. The Oracle MICROS Tablet 721 and Oracle MICROS 721P are pre-installed with the Microsoft Windows 10 IoT Enterprise operating system. -
Page 14: Tablet Accessories
The battery can be charged separately using the 4-Bay Battery Charger or with the Oracle MICROS Tablet 700 Series tablets using the Desktop Charging Cradle, 4-Bay Tablet Charger, or... - Page 15 Chapter 1 Tablet Accessories Table 1-8 (Cont.) Oracle MICROS Tablet 700 Series Accessories Accessory Description Power Supply The Power Supply (12V) is used to charge a single Tablet 721/721P with the battery Part Number: 7118431 with C13 power cord attached. Not for use with the Tablet 720.
- Page 16 Chapter 1 Tablet Accessories Table 1-8 (Cont.) Oracle MICROS Tablet 700 Series Accessories Accessory Description 4–Bay Tablet Charger Charges up to 4 tablets with batteries attached at the same time. Part Number: 7118827 with C13 power cord connection Desktop Charging Cradle Charges one tablet with battery attached and one spare battery at the same time.
- Page 17 Chapter 1 Tablet Accessories Table 1-8 (Cont.) Oracle MICROS Tablet 700 Series Accessories Accessory Description Replacement hand straps and mounting Includes “x-style” and “PED-style” hand straps, brackets for Oracle MICROS Tablet 721 and plus brackets, screws, and washers for Oracle MICROS Tablet 721P replacing the hand straps on a Tablet 721/721P.
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Page 18: Setup And Configuration
Setup and Configuration This section contains instructions for setting up and configuring the Oracle MICROS Tablet 720 and the Oracle MICROS Tablet 721/721P. • Performing an Initial Setup • Inserting and Removing the Battery • Charging the Tablet and Battery •... -
Page 19: Charging The Tablet And Battery
Chapter 2 Charging the Tablet and Battery Charging the Tablet and Battery The Tablet 720 and its battery can be charged using the following chargers: • External Power Adapter • Desktop Charging Cradle • 4-Bay Tablet Charger • 4-Bay Battery Charger The Tablet 721/721P and its battery can be charged using the following chargers: •... -
Page 20: Powering The Tablet On And Off
Use precaution. This type of shutdown is only advisable for troubleshooting and not as normal operation. Barcode Scanner Configuration The Barcode Scanner is an optional configuration of the Oracle MICROS Tablet 700 Series tablets. It comes pre-installed and is programmed for the most common terminal and communications settings. -
Page 21: Configuring The Barcode Scanner For Use With Oracle Retail Xstore Applications
Configuring the Barcode Scanner for Use With Oracle Retail Xstore Applications Oracle MICROS Tablet 700 Series tablets require additional configuration for use with Oracle Retail Xstore applications. Follow the steps below to configure your Oracle MICROS Tablet 700 Series device. - Page 22 Chapter 2 Configuring the Barcode Scanner for Use With Oracle Retail Xstore Applications Open a Command Prompt with Admin rights, type cd \Program Files \Honeywell\UPOS Suite\OPOS Suite\NULL_Driver nulldriverinstall /uninstall, and then press Enter. Open Windows Device Manager and verify the existence of POS HID Barcode...
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Page 23: Battery Performance
Battery Performance This section contains details regarding the batteries for the Oracle MICROS Tablet 700 Series. • LED Status and Behavior • Battery Life and Charging Times • Backup Battery LED Status and Behavior The following table describes the behavior and status of the tablet’s LED when connected and disconnected from the power supply. -
Page 24: Battery Life And Charging Times
Green Battery is fully charged. Battery Life and Charging Times The following table lists the charging and discharging data for the Oracle MICROS Tablet 700 Series. The charging data pertains to all power supplies and chargers designed for the tablet. -
Page 25: Wireless Networking
Wireless Networking The Oracle MICROS Tablet 700 Series features the following networking technology: Oracle MICROS Tablet 721/721P: Embedded 802.11a/b/g/n/ac WLAN adapter and Dual Mode Bluetooth 4.2 BLE network technology. Oracle MICROS Tablet 720: Embedded 802.11a/b/g/n WLAN adapter and Bluetooth 4.0 low energy (LE) network technology. -
Page 26: Wireless Signal Performance And Settings
Table 4–1 contains details on the optimal roaming performance for the Oracle MICROS Tablet 720. The optimal signal performance varies based on the network. -
Page 27: Configuring Bluetooth
Chapter 4 Configuring Bluetooth Table 4-2 (Cont.) Advanced Wireless Settings for the Oracle MICROS Tablet 721/721P Property Default Parameters Feature Affected Mixed Mode Protection RTS/CTS Enabled Throughput/data rate NS offload for WoWLAN Enabled Wake-On-WLAN Packet Coalescing Enabled Power usage Preferred Band No pref. -
Page 28: Tablet 721/721P Bios Configuration
Tablet 721/721P BIOS Configuration This section describes how to enter the Tablet 721/721P BIOS System Configuration Utility and how to configure the system BIOS on the Tablet 721/721P. • Starting the Tablet 721/721P BIOS System Configuration Utility • Configuring Tablet 721/721P System Security Settings •... -
Page 29: Setting The Tablet 721/721P Bios Supervisor Password
Chapter 5 Setting the Tablet 721/721P BIOS Supervisor Password Table 5-1 (Cont.) BIOS Security Settings Setting Description of Option Set Supervisor Password Set or clear the supervisor password. After setting a supervisor password, the option to set user passwords will appear. Setting user passwords allows the creation of users with limited access. - Page 30 Chapter 5 Exiting the Tablet 721/721P BIOS Configuration Utility • Exit Discarding Changes: Discard the current configuration settings, exit the configuration utility, and boot into the operating system. • Load Optimal Defaults: Load the optimal default settings. • Load Custom Defaults: Load the custom default settings. •...
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Page 31: Equipment Dimensions
Equipment Dimensions This section contains dimensions for the Oracle MICROS Tablet 700 Series tablets and accessories. • Tablet 721P Dimensions • Tablet 721 Dimensions • Tablet 720 Dimensions • 4-Bay Tablet Charger Dimensions • 4-Bay Battery Charger Dimensions... -
Page 32: Tablet 721P Dimensions
Chapter 6 Tablet 721P Dimensions Tablet 721P Dimensions Figure 6-1 Oracle MICROS Tablet 721P Dimensions... -
Page 33: Tablet 721 Dimensions
Chapter 6 Tablet 721 Dimensions Tablet 721 Dimensions Figure 6-2 Oracle MICROS Tablet 721 Dimensions... -
Page 34: Tablet 720 Dimensions
Chapter 6 Tablet 720 Dimensions Tablet 720 Dimensions Figure 6-3 Oracle MICROS Tablet 720 Dimensions... -
Page 35: 4-Bay Tablet Charger Dimensions
Chapter 6 4-Bay Tablet Charger Dimensions 4-Bay Tablet Charger Dimensions Figure 6-4 Oracle MICROS Tablet 720 4-Bay Tablet Charger Dimensions... -
Page 36: 4-Bay Battery Charger Dimensions
Chapter 6 4-Bay Battery Charger Dimensions 4-Bay Battery Charger Dimensions Figure 6-5 Oracle MICROS Tablet 720 4-Bay Battery Charger Dimensions... -
Page 37: Troubleshooting
Troubleshooting This section contains general troubleshooting tasks related to the Oracle MICROS Tablet 700 Series. • Basic Troubleshooting • Troubleshooting the Barcode Scanner • Troubleshooting the MSR • Tablet 720 System Recovery • Tablet 721/721P System Recovery • Tablet 721/721P - Restore OS After Power Loss During System Recovery •... -
Page 38: Troubleshooting The Msr
Chapter 7 Troubleshooting the MSR In the Scanner section, select Honeywell from the Device Name drop-down list. Tap the Begin Test button. Scan a barcode. If data is observed and collected, then the Barcode Scanner is working correctly. Tap the End Test button, and then exit the utility. Troubleshooting the MSR Use the MSR OPOS Test Program utility to ensure the MSR is working correctly. - Page 39 Chapter 7 Tablet 720 System Recovery Login to My Oracle Support, download the system recovery file, and then create the recovery media: Click the Patches & Updates tab, and then search for the Oracle MICROS Tablet 720 product and applicable operating system.
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Page 40: Tablet 721/721P System Recovery
Chapter 7 Tablet 721/721P System Recovery Tablet 721/721P System Recovery Performing a system recovery removes all data and the current operating system, and then restores the tablet to its out-of-box state. The Tablet 721/721P recovery process can take up to 15 minutes. Do not power off the tablet during the recovery process. -
Page 41: Replacing The Bridge Battery In The Micros Tablet 720
Chapter 7 Replacing the Bridge Battery in the MICROS Tablet 720 Replacing the Bridge Battery in the MICROS Tablet 720 Follow the steps below to replace the bridge battery in the MICROS Tablet 720. Prerequisites • #1 Phillips head screwdriver •... - Page 42 Chapter 7 Replacing the Bridge Battery in the MICROS Tablet 720 Figure 7-3 Removing the Bridge Battery Cover Carefully remove the battery from the compartment until you can access the connector cable. Use your fingers or a gripping tool to carefully separate the connector.
- Page 43 Chapter 7 Replacing the Bridge Battery in the MICROS Tablet 720 Figure 7-5 The Bridge Battery in the Battery Compartment Reinstall the battery cover and hand-tighten the screw. (Optional) Attach the CBR sticker inside the battery bay. The CBR sticker helps identify tablets whose bridge batteries have been replaced.
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Page 44: Care And Handling
Care and Handling Use the following precautions when operating the Oracle MICROS Tablet 700 Series tablets: • Always exercise care when operating and handling the tablet. • Use a cleaner and cloth intended for use on LCD screens (ammonia free) to clean the display screen. -
Page 45: Regulatory And Compliance
• Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult with an Oracle MICROS consultant or experienced technician for assistance.
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