Basic Troubleshooting; Power Issues - Dell Latitude 7410 Chromebook Enterprise Service Manual

Basic troubleshooting

This page contains all the information for Dell Latitude 7410 Chromebook Enterprise basic troubleshooting
NOTE: Refer to Google Help Center
NOTE: Resetting the Chromebook, also known as Powerwash, can be attempted before
Recovering the Chromebook is the last resort.

Power issues

Table 7. Power issue
Issue
Chromebook would not Power On
58 Troubleshooting
for the online troubleshooter.
Power issues
Possible solutions
If the Chromebook will not turn on, follow these steps:
1. Remove all external devices.
2. The battery life might be too low. Plug the Chromebook into
3. Depending on the Chromebook you have, you may see a power
4. Use a different AC adapter with the same power voltage.
a. If the Chromebook starts, reconnect devices one at a time
while restarting the computer to figure out which device is
causing the problem. You are done.
b. If the Chromebook still does not start or exhibits the same
problem, do not reconnect anything, and continue
troubleshooting.
the AC adapter and let it charge for at least an hour and try
turning it on again.
NOTE: When a new Chromebook is used for the first
time, the battery is still in shipping mode. To resolve
this issue, turn off the Chromebook and plug in the
AC adapter and turn on the Chromebook again.
indicator light close to the charging port. If you have let the
Chromebook charge and the light is not coming on, perform a
hard reset.
NOTE: You can perform a hard reset by pressing
Refresh + Power.
Recovering the Chromebook.