Troubleshooting - Aqualisa QUARTZ CLASSIC User Manual

Caring for your Shower
Over time, your shower may be affected by hard water scaling. To keep your shower
working effectively, we recommend that you clean your shower regularly.
Your product should be cleaned using only a soft cloth and washing up liquid. The
bath system 'click clack' waste plug mechanism (if applicable) should be kept clear of
debris to ensure the plug maintains a watertight seal. The plug can be unscrewed and
removed to check and clean the mechanism.
Cleaning the shower head
To reduce the need for chemical descaling in hard water areas, your shower head
incorporates a 'clear flow' system, whereby any scale build up can be broken down
by gently rubbing the flexible tips of the jets during use. This procedure should be
completed regularly, as often as once a week in some hard water areas, as scale build
up can affect the spray pattern and cause the shower to perform poorly. Failure to
descale the shower head can affect the internal seals and may affect the warranty.
Should descaling of the head using a cleaning agent become necessary, remove the
shower head fully and immerse in a mild proprietary descaler (e.g. vegetable based or
plain white vinegar). Cleaning and maintenance should not be undertaken by children
without supervision by a person responsible for their safety.
DO NOT USE ABRASIVE CLEANERS. It is imperative that descaling
is carried out in accordance with the manufacturer's instructions,
substances that are not suitable for plastics and electroplated surfaces
must not be used.
Cleaning tip: To keep your shower effortlessly clean, we recommend
drying all shower components with a soft cloth after use.
Changing water system?
If switching from a gravity-fed water system to a mains pressure system (e.g.
Combination boiler) you will need to change your Aqualisa SmartValve
member of our Customer Service team for further information.
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Troubleshooting

. Contact a
TM
Symptom Possible cause Action
Controller Power supply turned
unresponsive - off to Aqualisa
No Lights / Blank SmartValve
TM
Loss of
communications
Pump noisy and low Air lock (for Gravity
/ no flow fed systems only)
Restriction in the
waterway
Blocked or kinked
hose liner
Boost button does Combination boiler
not increase flow output does not meet
the flow demand
Shower head or
Aqualisa SmartValve
TM
is set to ECO mode
Seasonal conditions
Low / no flow Seasonal conditions
Incorrect Aqualisa
SmartValve fitted
TM
Check power supply is turned on - Green power
light should be illuminated on the Aqualisa
SmartValve .
TM
Check data cable connections are making good
contact and are fully inserted and that there is no
visible damage.
Check that the wiring schematics are as per
installation instructions in the Smart Installation
Guide.
For models utilising a adjustable head kit;
disconnect the handset from the hose, see Head
section on page 10, lower the hose into the shower
tray or bath. Set the temperature to fully cold
and then start the shower. As the water starts to
flow and increase in volume gradually turn up the
temperature. If the flow starts to splutter, stop
moving the temperature control until the flow
again stabilises, then continue to move the dial
towards the hottest setting.
Check for debris in the inlet filters of the Aqualisa
SmartValve , diverter and Fixed Head connection
TM
washer. Must be conducted by a qualified person.
NOTE: The water supplies MUST be isolated
when checking the inlet filters.
Where a flexible hose is fitted, unscrew the
shower hose from the outlet connection and turn
the shower on.
Check with boiler manufacturer for
specification details.
Refer to Setting Water System Mode section in
the Smart Installation Guide. Ensure head mode
is set to normal or ECO gravity setting and page
9 of this guide.
During the cooler months the mains water
temperature drops and this will reduce the
performance of combination boilers. Check with
your boiler manufacturer for details.
See above point.
If water supplies are gravity fed, the PUMPED
Aqualisa SmartValve must be used (unless a
TM
separate stand alone pump is being utilised).
Refer to the Smart Installation Guide.
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