Huawei FusionServer Pro G5500 Routine Maintenance

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FusionServer Pro

G5500 Server Routine

Maintenance

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Summary of Contents for Huawei FusionServer Pro G5500

Page 3 Server fault diagnosis methods  Server log collection methods  Server troubleshooting methods  Process and precautions for server component replacement  How to obtain help to solve common problems  Copyright © Huawei Technologies Co., Ltd. 2020 Page 3...
Page 5 Used to connect the serial port on the server. The serial port is usually a DB9 or RJ45 port. Thermometer and Used to measure the equipment room temperature and relative humidity. hygrometer Copyright © Huawei Technologies Co., Ltd. 2020 Page 5...
Page 6 Used to collect out-of-band logs of the server. Contact Technical Assistance Center (TAC) mm_collect.sh engineers to obtain these two files. Collection.sh Used to collect Linux/Windows logs. Contact TAC engineers to obtain these two files. WinInfoCollection.bat Copyright © Huawei Technologies Co., Ltd. 2020 Page 6...
Page 7 Each Huawei server has an alarm reference. Equipment Room Comply with the customer's equipment room Describes the regulations for equipment Management management regulations during onsite room management. Regulations maintenance. Copyright © Huawei Technologies Co., Ltd. 2020 Page 7...
Page 8 1.1 Maintenance Preparations 1.2 Routine Inspection Server Troubleshooting 2.1 Troubleshooting Flowchart 2.2 Fault Information Collection Methods 2.3 Fault Diagnosis and Locating 2.4 Parts Replacement Process 2.5 Typical Cases 2.6 Help-seeking Channels Copyright © Huawei Technologies Co., Ltd. 2020 Page 8...
Page 9 Periodically check, test, and clean devices and back up data. This helps you find  the defects (such as natural aging, function disabling, and performance deterioration) that occur during device operating. Take measures to handle the defects to rectify potential faults and avoid accidents. Copyright © Huawei Technologies Co., Ltd. 2020 Page 9...
Page 10 Create logs for recording the troubleshooting.  Make one change at a time, and record the change result.  Use the tools, resources, and software provided by Huawei.  Be aware of the latest updates of the operating system (OS) and ...
Page 11 Indicates an ESD-sensitive area. Do not touch the device with bare hands. When you operate a device in an ESD-sensitive area, take ESD measures, such as wearing an ESD wrist strap or ESD gloves. Copyright © Huawei Technologies Co., Ltd. 2020 Page 11...
Page 13 Power cable Power cables are securely connected to power sockets. connector Signal cable Signal cables and data cables are properly connected to connector devices such as servers and switches. Copyright © Huawei Technologies Co., Ltd. 2020 Page 13...
Page 14 Refer to the following table for checking the server running status.  Item Remarks The front and rear panels of Huawei servers provide multiple indicators and Server buttons such as the UID button/indicator, health indicator, network port indicator status indicator, and power button/indicator. You can observe the indicators inspection on a server to determine the server status.
Page 15 Huawei On-duty Site Engineer Enterprise China region: 4008229999 Enterprise global TAC: http://e.huawei.com/en/service-hotline Maintenance Hotline Carrier China region TAC: (customers) 400830218/800830218/02986360000; (engineers and partners) 8008303118/02981770177 Carrier global TAC: 02981770999 Host SN/Server SN Device Location Copyright © Huawei Technologies Co., Ltd. 2020 Page 15...
Page 16 PSU) If loud or abnormal noise is generated, the □ Normal Fan operating Fan module fans are not operating properly. Otherwise, □ Abnormal status the fans are operating properly. Copyright © Huawei Technologies Co., Ltd. 2020 Page 16...
Page 17 For details about the indicators and how to query health and alarm information Remarks on the iBMC and HMM WebUIs, see server product documentation shipped with the product or obtained from http://support.huawei.com/enterprise/en/index.html. Copyright © Huawei Technologies Co., Ltd. 2020 Page 17...
Page 18 Supports the GUI and CLI.  Supports 32-bit and 64-bit OSs.  Inspects one server or servers in batches.  Exports the inspection report.  Collects the server iBMC logs in batches.  Copyright © Huawei Technologies Co., Ltd. 2020 Page 18...
Page 19 For batch inspection, the list of servers to be inspected must be edited.  The .xls, .xlsx, and .xml formats are supported. This mode also supports single-node server inspection. Copyright © Huawei Technologies Co., Ltd. 2020 Page 19...
Page 20 1.2 Routine Inspection-Remote Inspection Log in to the remote management port iBMC of the server and perform inspection in a remote manner. Inspecting devices using the WebUI or CLI Copyright © Huawei Technologies Co., Ltd. 2020 Page 20...
Page 22 Contents Server Routine Maintenance Server Troubleshooting 2.1 Troubleshooting Flowchart 2.2 Fault Information Collection Methods 2.3 Fault Diagnosis and Locating 2.4 Parts Replacement Process 2.5 Typical Cases 2.6 Help-seeking Channels Copyright © Huawei Technologies Co., Ltd. 2020 Page 22...
Page 23 Is the fault rectified? Check the status or function of the device to confirm that the fault is rectified successfully. 05 Take preventative measures. Perform preventive measures to prevent fault recurrence. Finish Copyright © Huawei Technologies Co., Ltd. 2020 Page 23...
Page 24 • Systems running on devices • Prerequisites for proper running of devices • Device operation methods • Procedures for disassembling and assembling devices and their components • Device upgrade procedures • Service processes Copyright © Huawei Technologies Co., Ltd. 2020 Page 24...
Page 25 Contents Server Routine Maintenance Server Troubleshooting 2.1 Troubleshooting Flowchart 2.2 Fault Information Collection Methods 2.3 Fault Diagnosis and Locating 2.4 Parts Replacement Process 2.5 Typical Cases 2.6 Help-seeking Channels Copyright © Huawei Technologies Co., Ltd. 2020 Page 25...
Page 26 Service layer logs (including OS and software-related logs) used to  analyze software problems Remarks: For security-sensitive countries and countries with  security redline requirements, pay attention to the log sending scope. Copyright © Huawei Technologies Co., Ltd. 2020 Page 26...
Page 27 Changed the BIOS hardware watchdog. Occurrence Action and Result The power cable is removed and reconnected, and the fault persists. After Fault The CD-ROM is replaced and the fault persists. Occurrence Copyright © Huawei Technologies Co., Ltd. 2020 Page 27...
Page 28 Fault Information Collection-Server Hardware Logs  Use uMate to collect iBMC and HMM logs. uMate has the following features: Provides the GUI and CLI.  Supports Windows and Linux systems.  Copyright © Huawei Technologies Co., Ltd. 2020 Page 28...
Page 29 Collect the kernel version and files in /var/log/ for a Ubuntu or Solaris host.   Use an official tool to collect QLogic host bus adapter (HBA) logs.  Use an official tool to collect Emulex HBA logs. Copyright © Huawei Technologies Co., Ltd. 2020 Page 29...
Page 30 Contents 1. Server Routine Maintenance 2. Server Troubleshooting 2.1 Troubleshooting Flowchart 2.2 Fault Information Collection Methods 2.3 Fault Diagnosis and Locating 2.4 Parts Replacement Process 2.5 Typical Cases 2.6 Help-seeking Channels Copyright © Huawei Technologies Co., Ltd. 2020 Page 30...
Page 31  components. For example, check the running environment and network of the device first. Perform simple operations first. For example, remove and insert a  drive before removing the drive backplane. Copyright © Huawei Technologies Co., Ltd. 2020 Page 31...
Page 32 Use fault diagnosis tools.  Refer to cases.  Implement fault locating methods.  Minimum system rule  Switching parts  Adding or removing components  Contact Huawei TAC for help.  Copyright © Huawei Technologies Co., Ltd. 2020 Page 32...
Page 33 Alarm Handling Reference Document  Visit HUAWEI Server Information Service Platform to download the alarm  reference document. Clear the alarm according to the alarm help.  Copyright © Huawei Technologies Co., Ltd. 2020 Page 33...
Page 34 Provides details about an alarm, for example, Event: high temperature. Alarm severity  Indicates the severity of an alarm, for example, Assertion: Minor. Event code  Indicates the event code of an alarm, for example, Event Code: 0X010700. Copyright © Huawei Technologies Co., Ltd. 2020 Page 34...
Page 35 Assertion: Minor, Event Code: 0X010700 The preceding information shows an original alarm identified by keywords. Different network management software displays alarm information in different formats. For details, see the network management software documents. Copyright © Huawei Technologies Co., Ltd. 2020 Page 35...
Page 36 Log in to the iBMC WebUI of the server, and locate the alarm corresponding to the error  code. Rectify the fault according to troubleshooting suggestions.  After the fault is rectified, check that the error code on the fault diagnosis LED disappears.  Copyright © Huawei Technologies Co., Ltd. 2020 Page 36...
Page 37 Pay attention to the log information generated before and after the  fault occurs. Pay attention to the time difference between the system time and  the local time. Search for keywords such as Fail and Error.  Copyright © Huawei Technologies Co., Ltd. 2020 Page 37...
Page 38 Fault Diagnosis Expert System for x86 Servers Integrated in the BMC, the fault diagnosis expert system for x86 servers  simplifies log collection and expert analysis to a direct view of the handling suggestions. Copyright © Huawei Technologies Co., Ltd. 2020 Page 38...
Page 39 Prints hardware configuration information.  Provides CPU, drive, and memory tests.  Supports RAID configuration on one or more servers.  Creates a boot USB flash drive for easy O&M.  Copyright © Huawei Technologies Co., Ltd. 2020 Page 39...
Page 41  For rare faults that are difficult to locate, you may find solutions from the knowledge base. HUAWEI Server Information Support > Knowledge Base > Server Self-Service Platform Copyright © Huawei Technologies Co., Ltd. 2020 Page 41...
Page 42 Fault Locating Methods Minimum System Rule  Reserve the minimum configuration for proper system running.  Remove all components added by the customer.  Add one component at a time.  Copyright © Huawei Technologies Co., Ltd. 2020 Page 42...
Page 43 Check whether the same system and software run properly on other  devices with the same configuration. Check whether a component runs properly in other slots of the same  device. Copyright © Huawei Technologies Co., Ltd. 2020 Page 43...
Page 44 Adding or Removing Components  Combine the minimum system rule with the method of adding  components to locate faulty components. Remove components one by one to locate the faulty  component. Copyright © Huawei Technologies Co., Ltd. 2020 Page 44...
Page 45 Peripherals That Cannot Be Neglected During fault locating, peripherals such as  the keyboard, video, and mouse (KVM) are easily neglected. However, peripherals of poor quality can cause abnormal server running or power-on failures. Copyright © Huawei Technologies Co., Ltd. 2020 Page 45...
Page 46 SAS/SATA drive Activity indicator of the Activity indicator of the Fault indicator of the 2.5- 2.5-inch drive 3.5-inch SAS/SATA drive inch SAS/SATA drive Activity indicator of the 2.5-inch SAS/SATA drive Copyright © Huawei Technologies Co., Ltd. 2020 Page 46...
Page 47 Health indicator 2.5-inch SAS/SATA/M.2 2.5-inch SAS/SATA 2.5-inch SAS/SATA drive fault drive activity indicator drive activity indicator indicator 2.5-inch SAS/SATA/M.2 2.5-inch SAS/SATA/NVMe drive fault indicator drive fault indicator 2.5-inch SAS/SATA/NVMe drive activity indicator Copyright © Huawei Technologies Co., Ltd. 2020 Page 47...
Page 48 Front panel indicators and buttons Front panel indicators and buttons of the GP308 of the GP608C 3.5-inch drive fault 3.5-inch drive activity 3.5-inch SAS/SATA 3.5-inch SAS/SATA indicator indicator drive activity drive fault indicator indicator Copyright © Huawei Technologies Co., Ltd. 2020 Page 48...
Page 49 NOTE  Pressing this button for less than 1 second turns on or off the UID indicator.  Holding down this button for 4 to 6 seconds resets the iBMC. Copyright © Huawei Technologies Co., Ltd. 2020 Page 49...
Page 50 Blinking yellow (at 0.5 Hz): The SSD completes the hot swap process and is ready to be removed. • Blinking yellow (at 2 Hz): The SSD is being located or hot-swapped. • Steady yellow: The SSD is faulty or not detected. Copyright © Huawei Technologies Co., Ltd. 2020 Page 50...
Page 51 Contents 1. Server Routine Maintenance 2. Server Troubleshooting 2.1 Troubleshooting Flowchart 2.2 Fault Information Collection Methods 2.3 Fault Diagnosis and Locating 2.4 Parts Replacement Process 2.5 Typical Cases 2.6 Help-seeking Channels Copyright © Huawei Technologies Co., Ltd. 2020 Page 51...
Page 52 I/O module  PSU backplane and PSU  GPU card  RAID controller card  Battery (capacitor) of the RAID controller card  Fan module  Riser card  PCIe card  Copyright © Huawei Technologies Co., Ltd. 2020 Page 52...
Page 53 Ask the customer to stop services  Replace the faulty and power off the server when components. services need to be interrupted. Obtain customer authorization before Feed back replacement result. replacing components. Copyright © Huawei Technologies Co., Ltd. 2020 Page 53...
Page 54 CPU pins from being damaged. If key accounts and customization are involved in mainboard replacement,  check whether the related software (mainly the iBMC/BIOS) versions and customization information meet the customer's requirements. Copyright © Huawei Technologies Co., Ltd. 2020 Page 54...
Page 55 Process and Precautions for Parts Replacement Service authorization  SN of the server  Spare parts application  Part number (PN)  SN of the server Copyright © Huawei Technologies Co., Ltd. 2020 Page 55...
Page 56 1. Simultaneously open the two fixing clips of the DIMM. Then the DIMM slightly ejects from the slot. 2. Gently remove the DIMM from the slot. 3. Place the removed DIMM in an ESD bag. Copyright © Huawei Technologies Co., Ltd. 2020 Page 56...
Page 57 If there is a gap between the DIMM and the fixing clips, the DIMM is not properly installed. In this case, open the fixing clips, take out the DIMM, and insert the DIMM again. Ensure that the DIMM is secured by the fixing clips. Copyright © Huawei Technologies Co., Ltd. 2020 Page 57...
Page 58 Replacing a CPU from the G560 Note the following when replacing a CPU:  Only personnel authorized by Huawei and Huawei technical support personnel  are allowed to replace CPUs. Do not wear gloves when replacing a CPU. The gloves may catch the pins on ...
Page 60 Ensure that the bottom of the CPU faces the CPU socket and the small notch on the CPU is aligned with the projecting part on the socket. Installing a CPU Installing a heat sink Copyright © Huawei Technologies Co., Ltd. 2020 Page 60...
Page 61 Then loosen the two diagonal screws (corresponding to 1 on the heat sink label). See (2) in figure on the right. 3. Lift the heat sink and place it upside down on the desk. Copyright © Huawei Technologies Co., Ltd. 2020 Page 61...
Page 62 Bend the installation tool edge with a triangular hole to release the CPU from the installation tool. See the figure on the right. Holding both sides of the CPU, lift it upwards. Place the removed CPU in an ESD bag. Copyright © Huawei Technologies Co., Ltd. 2020 Page 62...
Page 63 Release the CPU carrier so that the other edge of the CPU clips into place. Ensure that all latches are securely closed and the carrier is on the same plane as the CPU. Press down the titled corners of the carrier if any. Copyright © Huawei Technologies Co., Ltd. 2020 Page 63...
Page 64 Determine the area on the CPU that will be in contact with the heat sink, and paste 0.4 ml of thermal compound on the area. Use a clean card to smear the thermal compound over the entire center of the CPU. Pasting methods Smeared thermal compound layer Copyright © Huawei Technologies Co., Ltd. 2020 Page 64...
Page 65 If the carrier is not properly attached, place the assembly into the CPU package and reassemble it. Installing a CPU carrier Checking the retaining clips Copyright © Huawei Technologies Co., Ltd. 2020 Page 65...
Page 66 See (1) in figure on the right. Then tighten the two middle screws (corresponding to 2 on the heat sink label). See (2) in the figure on the right. Copyright © Huawei Technologies Co., Ltd. 2020 Page 66...
Page 67 Removing a CPU from the G530 V5 Remove the CPU and conjoined heat sink  1. The CPU heat sink is a conjoined heat sink. For details, see the removing procedures of G560 V5 CPU; Copyright © Huawei Technologies Co., Ltd. 2020 Page 67...
Page 68 Installing a CPU in the G530 V5 Install the CPU and conjoined heat sink  1. The CPU heat sink is a conjoined heat sink. For details, see the installing procedures of G560 V5 CPU. Copyright © Huawei Technologies Co., Ltd. 2020 Page 68...
Page 69 CAUTION: You do not need to power off the server when replacing a drive. Ensure that the drives in a RAID array are of the same specifications. Copyright © Huawei Technologies Co., Ltd. 2020 Page 69...
Page 70 If the original RAID array is redundant but does not have a hot spare disk, data is automatically rebuilt to the new drive. The procedure ends. For details, see HUAWEI V2&V3 Server RAID Controller Card User Guide. Copyright © Huawei Technologies Co., Ltd. 2020 Page 70...
Page 71 Place the removed drive in an ESD bag. (Optional) Install a filler module in the drive slot if you do not want to install a drive immediately. Copyright © Huawei Technologies Co., Ltd. 2020 Page 71...
Page 72 Take a spare drive out of its ESD bag. Completely raise the ejector lever and insert the drive into the slot. See (1) in the figure. Lower the ejector lever until it is latched. See (2) in the figure. Copyright © Huawei Technologies Co., Ltd. 2020 Page 72...
Page 73 Removing a RAID Controller Card  1. Remove the cable from the RAID controller card. 2. Loosen the screws securing the RAID controller card. 3. Gently remove the RAID controller card. G560 G560 V5 Copyright © Huawei Technologies Co., Ltd. 2020 Page 73...
Page 74 Installing a RAID Controller Card Insert the RAID controller card vertically downwards into the connector on the mainboard. Tighten the screws to secure the RAID controller card. Connect the cable to the RAID controller card. Copyright © Huawei Technologies Co., Ltd. 2020 Page 74...
Page 75 G530 V5 Removing a RAID Controller Card 1. Remove the cable from the RAID controller card. 2. Loosen the screws securing the RAID controller card. 3. Gently remove the RAID controller card. Copyright © Huawei Technologies Co., Ltd. 2020 Page 75...
Page 76 Installing a RAID Controller Card Insert the RAID controller card vertically downwards into the connector on the mainboard. Tighten the screws to secure the RAID controller card. Connect the cable to the RAID controller card. Copyright © Huawei Technologies Co., Ltd. 2020 Page 76...
Page 77 7. If a new GPU card is not to be installed immediately, install the removed Atlas GPU card bracket on the GP608 chassis and install a GPU card filler module. Place the power cable in the GP608 cable guide. Copyright © Huawei Technologies Co., Ltd. 2020 Page 77...
Page 78 4. Connect the GPU card to the PCIe board using a power cable. If multiple GPU cards are to be replaced, connect the GPU cards to correct connectors according to the mapping shown in the figure. Copyright © Huawei Technologies Co., Ltd. 2020 Page 78...
Page 79 Atlas GPU card bracket on the GP308 chassis and install a GPU card filler module. The filler module does not need to be connected to a power cable. Place the removed power cable to the GP308 fixing clip. Copyright © Huawei Technologies Co., Ltd. 2020 Page 79...
Page 80 5. Connect the GPU card to the PCIe board using a power cable. If multiple GPU cards are to be replaced, connect the GPU cards to correct connectors according to the mapping shown in the figure. Copyright © Huawei Technologies Co., Ltd. 2020 Page 80...
Page 81 Then loosen the other four screws on the GPU card. See (3) in the figure. 5. Remove the GPU card from the slot. 6. Place the removed GPU card in an ESD bag. Copyright © Huawei Technologies Co., Ltd. 2020 Page 81...
Page 82 GPU card in a diagonal sequence using a torque screwdriver. See (1) in the figure. 4. Tighten the four screws in the middle of the GPU card in a diagonal sequence. See (2) in the figure. Copyright © Huawei Technologies Co., Ltd. 2020 Page 82...
Page 83 Use a clean blade or card to smear the thermal compound over the entire center of the GPU card. The thermal compound layer is about 0.2 mm. Ensure that the thermal compound is evenly and fully painted. Copyright © Huawei Technologies Co., Ltd. 2020 Page 83...
Page 84 Remove the white film first and then the transparent film. See (1) and (2) in the figure. Stick the side of each thermal pad from which the transparent film is removed to the specified area on the heat sink. Copyright © Huawei Technologies Co., Ltd. 2020 Page 84...
Page 85 See (1) in the figure. Notice: The torque for installing a heat sink screw is 0.4 N· m. If the torque exceeds 0.4 N· m, the GPU screw thread slips. Copyright © Huawei Technologies Co., Ltd. 2020 Page 85...
Page 86 Contents Server Routine Maintenance Server Troubleshooting 2.1 Troubleshooting Flowchart 2.2 Fault Information Collection Methods 2.3 Fault Diagnosis and Locating 2.4 Parts Replacement Process 2.5 Typical Cases 2.6 Help-seeking Channels Copyright © Huawei Technologies Co., Ltd. 2020 Page 86...
Page 87 Automatically Cleared or Not 0D01FFFF Major Impact on the System Data on the faulty drive is inaccessible, and the system cannot operate properly. Possible Causes The drive is faulty or not detected. Copyright © Huawei Technologies Co., Ltd. 2020 Page 87...
Page 88 Contents 1. Server Routine Maintenance 2. Server Troubleshooting 2.1 Troubleshooting Flowchart 2.2 Fault Information Collection Methods 2.3 Fault Diagnosis and Locating 2.4 Parts Replacement Process 2.5 Typical Cases 2.6 Help-seeking Channels Copyright © Huawei Technologies Co., Ltd. 2020 Page 88...
Page 89 400830218/800830218/02986360000; (engineers and partners) 8008303118/02981770177 Carrier global TAC: 02981770999 Product documentation http://support.huawei.com/enterprise/productsupport?lang=en&pi Enterprise service d=9856522&idAbsPath=7919749|9856522 website Server Maintenance Manual http://support.huawei.com/enterprise/en/doc/EDOC1000041338? idPath=7919749|9856522|21431182|22892966|21941608 Server Product Memory http://support.huawei.com/onlinetoolsweb/smca/?language=en Configuration Assistant Server Forum http://forum.huawei.com/enterprise/en/forum.html Copyright © Huawei Technologies Co., Ltd. 2020 Page 89...
Page 90 Server routine inspection and maintenance  Server fault diagnosis methods  Server log collection methods  Server troubleshooting methods  Process and precautions for server parts replacement  Help-seeking channels for common server problems Copyright © Huawei Technologies Co., Ltd. 2020 Page 90...
Page 92 Recommended Learning Resources Huawei Learning Website  http://support.huawei.com/learning/en/newindex.html  Huawei Support Knowledge Base  http://support.huawei.com/enterprise/servicecenter?lang=zh  Copyright © Huawei Technologies Co., Ltd. 2020 Page 92...
Page 93 Thank you! www.huawei.com...

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Summary of Contents for Huawei FusionServer Pro G5500