Samsung 6 Series User Manual page 16

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply,
visit "www.samsung.com," then click on Support, or call Samsung customer service.
Issues
The TV will not turn on.
There is no picture/video.
The remote control does not
work.
The cable/set top box remote
control doesn't turn the TV on
or off, or adjust the volume.
✎
You can keep your TV as optimum condition to upgrade the latest firmware on web site (samsung.com -> Support ->
Downloads) by USB.
✎
This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However,
there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the
product.
y 3D: This exciting new feature enables you to view 3D content.
y AllShare Play: AllShare Play connects your TV and compatible Samsung mobile phones/devices through a network. This
feature enables you to enjoy the various media contents (videos, photos, music).
[UE6030-ZD]-BN68-04469A-L02.indb 16
Troubleshooting
Solutions and Explanations
y Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
y Make sure the wall outlet is working.
y Try pressing the button on the TV to make sure the problem is not the
POWER
remote. If the TV turns on, refer to "Remote control does not work" below.
y Check cable connections (remove and reconnect all cables connected to the TV
and external devices).
y Set your external device's (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match
the connections to the TV input. For example, if an external device's output is HDMI,
it should be connected to an HDMI input on the TV.
y Make sure your connected devices are powered on.
y Be sure to select the TV's correct source by pressing the
remote control.
y Reboot the connected device by reconnecting the device's power cable.
y Replace the remote control batteries with the poles (+/–) in the right direction.
y Clean the sensor's transmission window on the remote.
y Try pointing the remote directly at the TV from 5~6 feet away.
y Program the Cable/Set top box remote control to operate the TV. Refer to the
Cable/Set user manual for the SAMSUNG TV code.
License
List of Features
English - 16
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2012-05-21 11:52:47