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Dell Inspiron 24 5000 Service Manual

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Inspiron 24 5000 All-in-One
Service Manual
Computer Model: Inspiron 24-5477
Regulatory Model: W20C
Regulatory Type: W20C001

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Summary of Contents for Dell Inspiron 24 5000

  • Page 1 Inspiron 24 5000 All-in-One Service Manual Computer Model: Inspiron 24-5477 Regulatory Model: W20C Regulatory Type: W20C001...
  • Page 2 GUID-089FFA4B-3A62-4B51-BDE1-309C58A451D9 Status Released © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. 2018 - 04 Rev. A00...

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer......................9 Before you begin ................................9 Safety instructions................................9 Recommended tools................................ 10 Screw list................................... 10 2 After working inside your computer......................12 3 Technical overview............................13 Inside view of your computer............................13 System-board components............................. 14 4 Removing the stand.............................
  • Page 4 12 Removing the system-board shield......................30 Prerequisites..................................30 Procedure..................................30 13 Replacing the system-board shield......................31 Procedure..................................31 Post-requisites.................................. 31 14 Removing the camera..........................32 Prerequisites..................................32 Procedure..................................32 15 Replacing the camera..........................35 Procedure..................................35 Post-requisites..................................36 16 Removing the base panel..........................37 Prerequisites..................................37 Procedure..................................37 17 Replacing the base panel..........................39 Procedure..................................39 Post-requisites..................................39 18 Removing the rear-I/O bracket........................40...
  • Page 5 24 Removing the antennas..........................50 Prerequisites..................................50 Procedure..................................50 25 Replacing the antennas..........................52 Procedure..................................52 Post-requisites..................................53 26 Removing the side I/O-board........................54 Prerequisites..................................54 Procedure..................................54 27 Replacing the side I/O-board........................56 Procedure..................................56 Post-requisites..................................57 28 Removing the headset port........................58 Prerequisites..................................58 Procedure..................................58 29 Replacing the headset port........................60 Procedure..................................
  • Page 6 36 Removing the solid-state drive/Intel Optane....................73 Prerequisites..................................73 Procedure..................................73 37 Replacing the solid-state drive/Intel Optane....................75 Procedure..................................75 Post-requisites..................................75 38 Removing the fan............................76 Prerequisites..................................76 Procedure..................................76 39 Replacing the fan............................77 Procedure..................................77 Post-requisites.................................. 77 40 Removing the heat sink..........................78 Prerequisites..................................78 Procedure..................................78 41 Replacing the heat sink..........................
  • Page 7 Post-requisites..................................93 48 Removing the display panel........................95 Prerequisites..................................95 Procedure..................................95 49 Replacing the display panel........................98 Procedure..................................98 Post-requisites................................100 50 Removing the middle frame........................101 Prerequisites..................................101 Procedure..................................102 51 Replacing the middle frame........................103 Procedure..................................103 Post-requisites................................104 52 Removing the display-assembly base....................... 105 Prerequisites..................................105 Procedure..................................
  • Page 8 Running the ePSA diagnostics..........................121 Display built-in self test..............................122 Diagnostics..................................122 Wi-Fi power cycle................................123 Flea power release................................123 57 Getting help and contacting Dell.......................124 Self-help resources.................................124 Contacting Dell................................124 Contents...

  • Page 9: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 10: Recommended Tools

    CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components. CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself.
  • Page 11 Component Secured to Screw type Quantity Screw image Rear-I/O bracket Display-assembly base M3x5 Speakers Display-assembly base M3x4+7.1 Power-button board Middle frame M3x5 Microphones (4 modules) Middle frame M2x2.5 Side-I/O board and Display-assembly base M3x5 headphone-board shield Side-I/O board Display-assembly base M2.5x3.5 Headset port Display-assembly base...

  • Page 12: After Working Inside Your Computer

    Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185 Status Released After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer.

  • Page 13: Technical Overview

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-A1C284DA-0E06-4126-904A-CA45D69C364C Status Released Inside view of your computer NOTE: The appearance of heat sink differs depending on the graphics configuration you ordered.

  • Page 14: System-Board Components

    Identifier GUID-E0813815-C2D4-477E-B251-AF9740A9DFCE Status Released System-board components power-adapter port connector display-backlight cable camera-cable connector M.2 PCIe/SATA slot fan-cable connector low pin count debug header memory-module slots (2) service mode jumper CMOS clear jumper hard-drive connector password clear jumper coin-cell battery side-I/O board connector side-I/O power connector headset-port board connector speaker-cable connector...

  • Page 15: Removing The Stand

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-50D8EC90-253A-433D-B011-356F94343361 Status Released Procedure NOTE: The following procedure applies only to computers that are shipped with an articulating stand.
  • Page 16 CAUTION: Place the computer on a flat, clean, and even surface to avoid damaging the display. Using a plastic scribe, pry the stand cover away from the back cover. Remove the two screws (M3x5) that secure the stand to the back cover. Slide and lift the stand off the back cover.

  • Page 17: Replacing The Stand

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-201BF543-8773-44CE-A71D-9673987DA271 Status Released Procedure NOTE: The following procedure applies only to computers that are shipped with an articulating stand.

  • Page 18: Procedure

    Identifier GUID-E25F5ADB-782D-45FD-A77C-23D8D19D3DBA Status Released Procedure NOTE: The following procedure applies only to computers that are shipped with a pedestal stand. Align the tabs on the stand with the slots on the back cover, slide the stand into the slots, and then snap it into place. Replace the two screws (M3x5) that secure the stand to the back cover.
  • Page 19 Replacing the stand...

  • Page 20: Removing The Back Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-6AFB841D-0244-4142-95CB-2ACA809EE627 Status Released Prerequisite Remove the stand.

  • Page 21: Replacing The Back Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-48958560-CB37-4F31-B0D2-4F443CDC3871 Status Released Procedure Place the back cover on the middle frame and align the tabs on the back cover with the slots on the middle frame.

  • Page 22: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 23 Pry the tabs on hard-drive bracket from its slots on the hard drive. Remove the hard drive off the hard-drive bracket. Removing the hard drive...

  • Page 24: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 25: Post-Requisites

    Identifier GUID-3C07FF4A-549D-4C06-963B-7FEB41308018 Status Released Post-requisites Replace the back cover. Replace the stand. Replacing the hard drive...

  • Page 26: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-284E791C-B598-4E66-ADC9-E375F8DA4A1F Status Released Prerequisites Remove the stand.
  • Page 27 Using your fingertips, spread apart the securing clips at each end of the memory-module slot until the memory module pops up. Slide and remove the memory module from the memory-module slot. Removing the memory modules...

  • Page 28: Replacing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-6AE10B99-6224-4751-8C70-4DCFE7E271E0 Status Released Procedure Align the notch on the memory module with the tab on the memory-module slot.

  • Page 29: Post-Requisites

    Identifier GUID-3C07FF4A-549D-4C06-963B-7FEB41308018 Status Released Post-requisites Replace the back cover. Replace the stand. Replacing the memory modules...

  • Page 30: Removing The System-Board Shield

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-284E791C-B598-4E66-ADC9-E375F8DA4A1F Status Released Prerequisites Remove the stand.

  • Page 31: Replacing The System-Board Shield

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-04033FC7-CBF9-42D6-B23A-D121063D557B Status Released Procedure Align and place the screw holes on the system-board shield with the screw holes on the display-assembly base.

  • Page 32: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-5DDEC110-A1C0-4987-A8D8-7B494F46E0D6 Status Released Prerequisites Remove the stand.
  • Page 33 Press the top of the retractable-camera assembly to extend the retractable camera. Remove the three screws (M3x5) that secure the retractable-camera bezel to the retractable-camera bracket. Lift the retractable-camera bezel off the retractable-camera assembly. Release the camera module from the tab and lift the camera module along with the camera bracket and camera cable, off the retractable-camera assembly.
  • Page 34 Removing the camera...

  • Page 35: Replacing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-7438E783-C339-4E55-8F5E-D5BA1B21A020 Status Released Procedure Place the camera module along with the camera bracket and camera cable in the slot on the retractable-camera assembly and snap it in place.

  • Page 36: Post-Requisites

    Slide and place the retractable-camera bracket on the middle frame. Align the screw holes on the retractable-camera bracket with the screw holes on the middle frame and then replace the two screws (M3x5) that secure the retractable-camera assembly bracket to the middle frame. Align and place the retractable-camera assembly door on the middle frame.

  • Page 37: Removing The Base Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-9A6E5D48-5C74-4D12-B31F-3231B9CCF775 Status Released Prerequisites Remove the stand.
  • Page 38 Removing the base panel...

  • Page 39: Replacing The Base Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-C719684D-8CB0-4ED7-AFB2-F5B82EA51880 Status Released Procedure Align the tabs on the base panel with the slots on the middle frame.

  • Page 40: Removing The Rear-I/O Bracket

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-EE50C4A3-0F7B-4D70-91BA-4753210842A4 Status Released Prerequisites Remove the stand.

  • Page 41: Replacing The Rear-I/O Bracket

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-1D2708B2-5EE0-4E01-BA00-2350A4021230 Status Released Procedure Align the slots on the rear-I/O bracket with the ports on the system board.

  • Page 42: Removing The Microphones

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-5D8DF756-770E-4914-987E-397BFAB9BB78 Status Released Prerequisites Remove the stand.
  • Page 43 Removing the microphones...

  • Page 44: Replacing The Microphones

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B6BDE549-C801-4C9D-A5CB-3B62B7EEED67 Status Released Procedure Align and place the microphone modules (4) to the slots on the middle frame.
  • Page 45 Replace the back cover. Replace the stand. Replacing the microphones...

  • Page 46: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-6729F946-C582-4146-83B0-7A266CD3D617 Status Released Prerequisites Remove the stand.
  • Page 47 Removing the speakers...

  • Page 48: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-06E70F40-38A1-45A7-B1A2-8CEB0C379656 Status Released Procedure Place the speakers on the display-assembly base and align the screw holes on the speakers to the screw holes on the display- assembly base.
  • Page 49 Replace the system-board shield. Replace the back cover. Replace the stand. Replacing the speakers...

  • Page 50: Removing The Antennas

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-5988CD6E-6C00-40B4-ACAF-0C1F4E25E170 Status Released Prerequisites Remove the stand.
  • Page 51 Removing the antennas...

  • Page 52: Replacing The Antennas

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-61A716BE-69E4-4820-808E-F4AB0ACBA99D Status Released Procedure NOTE: Note the location of the antenna modules printed on the display-assembly base as ANT-B (black) and ANT-W (white).

  • Page 53: Post-Requisites

    Identifier GUID-0A913B68-79A9-4C9E-96F5-37EFB633CE41 Status Released Post-requisites Replace the speakers. Replace the rear-I/O bracket. Replace the base panel. Replace the wireless card. Replace the system-board shield. Replace the back cover. Replace the stand. Replacing the antennas...

  • Page 54: Removing The Side I/O-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-6729F946-C582-4146-83B0-7A266CD3D617 Status Released Prerequisites Remove the stand.
  • Page 55 Using the pull tab, disconnect the side-I/O cable from the side-I/O board. Disconnect the side-I/O power cable from the side-I/O board. Remove the headset-port cable from the routing guide on the side-I/O board. Remove the two screws (M2.5x3.5) that secure the side-I/O board to the display-assembly base. Slide and lift the side-I/O board off the display-assembly base.

  • Page 56: Replacing The Side I/O-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-7C30B643-5172-45A7-92D6-94B29515E0BB Status Released Procedure Align and place the side-I/O board onto the display-assembly base.

  • Page 57: Post-Requisites

    Identifier GUID-291B685D-1E78-491B-B5AD-2BE035768D8D Status Released Post-requisites Replace the rear-I/O bracket. Replace the base panel. Replace the system-board shield. Replace the back cover. Replace the stand. Replacing the side I/O-board...

  • Page 58: Removing The Headset Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-DA459E43-6209-4536-83C1-157794CCF49F Status Released Prerequisites Remove the stand.
  • Page 59 Removing the headset port...

  • Page 60: Replacing The Headset Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-2B49AB02-D7D2-4385-9EEE-6FF07ED81CB9 Status Released Procedure Slide the headset port into its slot on the middle frame and align the screw hole on the headset port with the screw hole on the display-assembly base.
  • Page 61 Replace the back cover. Replace the stand. Replacing the headset port...

  • Page 62: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-47F60D4D-B870-4C6A-AE33-524319C3283F Status Released Prerequisites Remove the stand.
  • Page 63 Removing the power-button board...

  • Page 64: Replacing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-E06ED7EB-5EA6-419F-9D5B-46C75DCE3049 Status Released Procedure Using the alignment post, place the power-button board into its slot on the middle frame.
  • Page 65 Replace the wireless card. Replace the system-board shield. Replace the back cover. Replace the stand. Replacing the power-button board...

  • Page 66: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 67 Lift the coin-cell battery from the coin-cell battery holder. Removing the coin-cell battery...

  • Page 68: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-97B8AC0E-786B-402F-B1EC-FB104E731222 Status Released Procedure With the positive-side facing up, insert the coin-cell battery into the battery socket on the system board and snap the battery into place.

  • Page 69: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-9A6E5D48-5C74-4D12-B31F-3231B9CCF775 Status Released Prerequisites Remove the stand.
  • Page 70 Slide and lift the wireless-card bracket off the wireless card. Slide and remove the wireless card out of the wireless-card slot. Disconnect the antenna cables from the wireless card. Removing the wireless card...

  • Page 71: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-18307A13-F844-43CC-B63B-5020DF4026B5 Status Released Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it.

  • Page 72: Post-Requisites

    Align the screw holes on the wireless-card shield with the screw holes on the system board and place the wireless-card shield on the system board. Replace the two screws (M2x2.5) that secure the wireless-card shield to the system board. Route the antenna cables through the routing guides on the wireless-card shield. Identifier GUID-01B50DEF-DC7D-4F62-9B4E-46505C718967 Status...

  • Page 73: Removing The Solid-State Drive/Intel Optane

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-9A6E5D48-5C74-4D12-B31F-3231B9CCF775 Status Released Prerequisites Remove the stand.
  • Page 74 Removing the solid-state drive/Intel Optane...

  • Page 75: Replacing The Solid-State Drive/Intel Optane

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 76: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-9A6E5D48-5C74-4D12-B31F-3231B9CCF775 Status Released Prerequisites Remove the stand.

  • Page 77: Replacing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-4C71525D-9E5C-4FBD-AB98-6BCC5D8DD76D Status Released Procedure Align the screw holes on the fan with the screw holes on the display-assembly base.

  • Page 78: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 79 Removing the heat sink...

  • Page 80: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 81: Post-Requisites

    Identifier GUID-FBA676BF-A115-43D6-B17B-CA3D55935FBA Status Released Post-requisites Replace the fan. Replace the system-board shield. Replace the back cover. Replace the stand. Replacing the heat sink...

  • Page 82: Removing The Processor

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-382A37F6-1744-40AD-A362-B3FCE89782A0 Status Released Prerequisites Remove the stand.
  • Page 83 Pull up the release-lever completely to unlock the processor. Gently lift the processor and remove it from the processor socket. Removing the processor...

  • Page 84: Replacing The Processor

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.

  • Page 85: Post-Requisites

    Identifier GUID-AE3B40DE-8ED2-4897-BAEB-712C55C91AB9 Status Released Post-requisites Replace the heat sink. Replace the fan. Replace the system-board shield. Replace the back cover. Replace the stand. Replacing the processor...

  • Page 86: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 87 Disconnect the side-I/O power cable from the system board. Disconnect the headset-port board cable from the system board. Disconnect the speaker cable from the system board. Disconnect the microphones cable from the system board. Open the latch, and disconnect the power-button board cable from the system board. Peel the tape and press the securing clip to disconnect the display cable from the system board.

  • Page 88: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 89: Post-Requisites

    Connect the microphones cable to the system board. Connect the power-button board cable to the system board and close the latch to secure the cable. Connect the display cable to the system board and adhere the tape that secures the display cable to the system board. Connect the touchscreen cable to the system board.
  • Page 90 Follow these steps to flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 91: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-FC00E207-F2BD-474A-9B05-D041035D7889 Status Released Prerequisites Remove the stand.
  • Page 92 Removing the power-adapter port...

  • Page 93: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B4E7521C-2804-44F6-9E70-CBB0B5EC2DF3 Status Released Procedure Align the screw hole on the power-adapter port with the screw hole on the display-assembly base and place the power-adapter port on the display-assembly base.
  • Page 94 Replace the wireless card. Replace the hard drive. Replace the rear-I/O bracket. Replace the base panel. Replace the system-board shield. Replace the back cover. Replace the stand. Replacing the power-adapter port...

  • Page 95: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-AA009E64-E8F7-4B71-924D-104D9EC8D7B5 Status Released Prerequisites Remove the stand.
  • Page 96 Place the computer in upright position, holding the display panel and display-assembly base, carefully release the display panel from middle frame and display-assembly base. NOTE: To prevent damage to the display panel and the middle frame, hold the display panel as shown in the image when it is released from the display-assembly base.
  • Page 97 Removing the display panel...

  • Page 98: Replacing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-0BB82D25-2FE9-466E-9B96-D9294835DB25 Status Released Procedure Place the display panel on the middle frame and display-assembly base.
  • Page 99 Place the display-assembly base on a clean and flat surface with the display panel facing down. Replace the ten screws (M3x5) in the sequence as shown in the image, that secure the display panel to the middle frame and display- assembly base.

  • Page 100: Post-Requisites

    Identifier GUID-0499445C-5E90-417F-B180-461E07EAE593 Status Released Post-requisites Replace the camera. Replace the system board. Replace the heat sink. Replace the fan. Replace the wireless card. Replace the hard drive. Replace the rear-I/O bracket. Replace the base panel. Replace the system-board shield. Replace the back cover.

  • Page 101: Removing The Middle Frame

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D8CA5321-4195-4AAD-81F5-D7025764CB5B Status Released Prerequisites Remove the stand.

  • Page 102: Procedure

    Identifier GUID-24A87239-B214-43F9-BFBC-8E8082FE83BF Status Released Procedure Remove the 17 screws (M3x5) that secure the middle frame to the display-assembly base. NOTE: The screws that secure the middle frame to the display-assembly base are black in color and etched with "BP" around the screw holes. Slide and lift to release the tabs on the middle frame from the slots on the display-assembly base and lift the middle frame off the display-assembly base.

  • Page 103: Replacing The Middle Frame

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-ADA10CCA-A2FD-48B3-90FB-9D2AE4F8497A Status Released Procedure Starting from the location shown, slide and align the middle frame to the slots on the display-assembly base, and then snap the middle frame into place on the display-assembly base.

  • Page 104: Post-Requisites

    Identifier GUID-3A3642FC-66E8-45A1-B5B5-13073158A0B1 Status Released Post-requisites Replace the display panel. Replace the system board. Replace the processor. Replace the camera. Replace the antennas. Replace the headset port. Replace the side-I/O board. Replace the microphones. Replace the power-button board. Replace the speakers. Replace the heat sink.

  • Page 105: Removing The Display-Assembly Base

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-BE8DF465-8A98-4F06-AE3C-1C5D5F33A418 Status Released Prerequisites Remove the stand.

  • Page 106: Procedure

    Identifier GUID-059B08B1-0AC2-41B1-9C36-4B8595C7E383 Status Released Procedure After performing all the pre-requisites, you are left with the display-assembly base. Removing the display-assembly base...

  • Page 107: Replacing The Display-Assembly Base

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-5B871AB3-7023-43C3-A5B3-74947AA67169 Status Released Procedure Place the display-assembly base on a clean and flat surface.
  • Page 108 Replace the headset port. Replace the side-I/O board. Replace the microphones. Replace the power-button board. Replace the speakers. Replace the heat sink. Replace the fan. Replace the solid-state drive/Intel Optane. Replace the wireless card. Replace the memory modules. Replace the coin-cell battery.

  • Page 109: Downloading Drivers

    Released Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 110: Downloading The Graphics Driver

    Released Downloading the graphics driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 111: Downloading The Chipset Driver

    Released Downloading the chipset driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 112: Downloading The Network Driver

    Released Downloading the network driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 113: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 114: Bios Overview

    Entering BIOS setup program Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 115: Identifying The Hard Drive In Bios Setup Program

    Identifying the hard drive in BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. A list of hard drives is displayed on the Main tab.
  • Page 116 Main Memory Speed Displays the memory speed. Table 7. System setup options—Advanced menu Advanced Advanced BIOS Features Intel(R)SpeedStep(TM) Enable or disable the Intel SpeedStep feature. Default: Enabled. Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology.
  • Page 117 SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery The SupportAssist OS Recovery option will enable or disable the boot flow for SupportAssist OS Recovery tool in the event of certain system errors.

  • Page 118: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
  • Page 119 Click Drivers & downloads > Find it myself. Select the operating system installed on your computer. Scroll down the page and expand BIOS. Click Download to download the latest version of the BIOS for your computer. After the download is complete, navigate to the folder where you saved the BIOS update file. Double-click the BIOS update file icon and follow the instructions on the screen.

  • Page 120: Troubleshooting

    Connect the USB recovery drive to your computer. Restart your computer. Press F12 after the Dell logo is displayed on the screen to access the boot menu. A Preparing one-time boot menu message appears. After the boot menu loads, select the USB recovery device under UEFI BOOT.

  • Page 121: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    Released Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow key at the bottom left corner. Diagnostics front page is displayed.

  • Page 122: Display Built-In Self Test

    Identifier GUID-3093CD1A-F3B5-466F-B23A-8F30FA44FD63 Status Released Display built-in self test The following procedure provides the instructions on how to run the built-in self test for the display: Turn off your computer. Press and hold the display built-in self test button. Press and hold the power button. Release the power button.

  • Page 123: Wi-Fi Power Cycle

    Light pattern Problem description Solid Amber > 2,1 CPU failure The computer may emit a series of beeps during start-up if the errors or problems cannot be displayed. The repetitive beep codes help the user troubleshoot problems with the computer. Camera status light: Indicates whether the camera is in use.

  • Page 124: Getting Help And Contacting Dell

    Status Released Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 12. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app...
  • Page 125 NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Getting help and contacting Dell...

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Inspiron 24-5477

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