Page 1
User’s manual w w w.v t e c h p h o n e s . c o m Models: CS6428-2/CS6429/ CS6429-2/CS6429-3/ CS6429-4/CS6429-5...
Page 2
VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com. The ENERGY STAR encourages the use of products that save energy and help protect our environment.
Table of contents Getting started ...1 Parts checklist ...1 Telephone base and charger installation ...2 Battery installation ...3 Battery charging ...4 Installation options ...5 Telephone base layout ...7 Handset layout ...8 Telephone settings ...10 Using the menu ...10 Ringer volume (telephone base) ...10 Ringer volume (handset) ...11 Ringer tone ...11 LCD language...12...
Page 4
Table of contents Answering system settings ...35 Answering system setup...35 Answer on/off...35 Announcement ...35 Record a new announcement...36 Play the announcement ...36 Delete your announcement ...36 Call screening ...37 Number of rings ...37 Remote access code ...37 Message alert tone ...38 Recording time ...38 Answering system operation ...39 Answering system and...
Your telephone package contains the following items. Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service. Battery compartment cover (1 for CS6429, 2 for CS6428-2 and CS6429-2, 3 for CS6429-3, 4 for CS6429-4 and 5 for CS6429-5) Handset (1 for CS6429,...
Getting started Telephone base and charger installation Install the telephone base and charger(s) as shown below. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.
Getting started Battery installation Install the battery as shown below. Plug the battery connector securely into the socket inside the handset battery compartment. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. Align the cover flat against the battery compartment, then slide it towards the center of the handset until it clicks into place.
Getting started Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use.
Getting started Installation options The telephone comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mount plate. If you do not have this wall mount plate, you can purchase one from many hardware or consumer electronics retailers.
Getting started Installation options (continued) Wall mount to tabletop installation If the telephone line cord and power adapter cord are bundled, untie them first. Slide the black wall mount bracket up and remove it from the wall mount plate. Unplug the end of the telephone line cord (or DSL filter) from the telephone wall jack.
Getting started Telephone base layout X/DELETE Press to delete the message currently playing (page 42). When the telephone is not in use, press twice to delete all previously reviewed messages (page 43). IN USE light Flashes when there is an incoming call, or another telephone sharing the same line is in use.
Getting started Handset layout CHARGE light On when the handset is charging in the telephone base or charger (page 3). /VOLUME Press to enter the directory when the telephone is not in use (page 27). Press to scroll up while in a menu, or in the directory, call log or redial list.
Page 13
Getting started Handset layout MENU/SELECT Press to show the menu. While in a menu, press to select an item, or save an entry or setting. CID /VOLUME Press to review the call log when the telephone is not in use (page 32). Press to scroll down while in a menu, or in the directory, call log or redial list.
Telephone settings Using the menu In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls. In the settings menu, you can change and edit the settings for LCD language, voicemail indicators, key tone, date and time, home area code and dial mode. Go to Answering system settings starting on page 35 for instructions on how to modify the answering system settings with a system handset shown in the table below.
Telephone settings Ringer volume (handset) You can adjust the ringer volume or turn the ringer off. Press MENU/ SELECT Press to select >RINGERS, then press /SELECT. MENU to select >RINGER VOLUME, then press Press /SELECT. MENU Press to adjust the volume. A sample of each ringer volume plays as you scroll through the choices.
Telephone settings LCD language You can select a language (English, French or Spanish) to be used in all screen displays. Press MENU/ SELECT to select >SETTINGS, then press Press Press to select >LCD LANGUAGE, then press /SELECT. MENU to choose ENGLISH, FRANÇAIS or Press ESPAÑOL.
Telephone settings Clear voicemail indicators If you subscribe to voicemail service offered by your telephone service provider, NEW VOICEMAIL and messages. Contact your telephone service provider for more information about using your voicemail service. After you have listened to all new voicemail messages, the indicators on the handset turn off automatically.
Telephone settings Set date and time The answering system announces the date and time of each message prior to playing it. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. However, the year must be correct so that the day of the week can be calculated from the caller ID information.
Telephone settings Home area code If you dial your local calls using only seven digits (area code not required), you can program your home area code so that when you receive a call within your local area, the telephone number is automatically stored without the area code in the call log.
Telephone operation Make a call Press , then wait for a dial tone. FLASH -OR- Press to use the speakerphone, then wait for a dial tone. Use the dialing keys to enter the telephone number. Predial a call Use the dialing keys to enter the telephone number (up to 30 digits). •...
Telephone operation Mute The mute function allows you to hear the other party but the other party cannot hear you. During a call, press MUTE/ handset displays MUTED for a few seconds and MUTE appears until the mute function is turned off. Press MUTE/ DELETE The handset screen temporarily shows...
Telephone operation Redial list Each handset stores the last 10 telephone numbers dialed. When there are already 10 redial entries, the oldest entry is deleted to make room for the new entry. Entries are shown in reverse chronological order. Review and dial a redial entry Press REDIAL/ PAUSE or REDIAL/...
Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, call log or redial while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, call log or redial list.
Telephone operation Join a call in progress You can use up to four system handsets at a time on an outside call. You can buy additional expansion handsets (CS6409) for this telephone base. You can register up to five handsets to the telephone base. To join a call: •...
Telephone operation Intercom Use the intercom feature for conversations between two handsets. Press INT on your handset when not in use. • If you have two handsets, your handset shows CALLING OTHER HANDSET. • If you have three or more handsets, your handset shows INTERCOM TO: Use the dialing keys to select a destination handset.
Telephone operation Answer an incoming call during an intercom call When you receive an outside call during an intercom call, there is an alert tone. • To answer the incoming outside call, press ends automatically. • To end the intercom call without answering the outside call, press OFF/ .
Page 27
Telephone operation Call transfer using intercom (continued) From this intercom call, you have the following options: • You can let the destination handset join you on the outside call in a three-way conversation. Press and hold INT on the originating handset. •...
Directory About the directory The directory stores up to 50 entries with up to 30 digits for each phone number and 15 characters for each name. • Directory entries are shared by all system handsets. Any modifications made on one handset apply to all system handsets.
Directory Create a new directory entry Press MENU/ SELECT to select >DIRECTORY and then press Press /SELECT. MENU to select >ADD CONTACT, then press Press /SELECT. The screen displays ENTER NUMBER. MENU Use the dialing keys to enter a number (up to 30 digits). /DELETE to erase a digit.
Page 30
Directory Create a new directory entry (continued) -OR- Enter the number when the handset is not in use. /SELECT and the screen displays Press MENU EDIT NUMBER. Use the dialing keys to edit the number. /DELETE to erase a digit. •...
Directory Review the directory Entries are sorted alphabetically. Press when the handset is not in use. -OR- Press MENU/ SELECT to scroll to >DIRECTORY, then press Press Press to browse. Alphabetical search Press when the handset is not in use. -OR- /SELECT when the handset is not in use.
Directory Speed dial You can copy up to 10 directory entries into the speed dial locations so that you can dial these numbers using fewer keys than usual. The speed dial memory locations are stored in the telephone base and are shared by all handsets.
Directory Dial a speed dial number Press and hold a dialing key (0 through 9) to display the desired speed dial when the handset is not in use. Press FLASH dial location is empty, the screen shows the speed dial list. See Store a speed dial entry on page 28 to add a new entry.
Caller ID About caller ID This product supports caller ID service offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.
Caller ID Call log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller information appear on the screen, it will not be saved in the call log. •...
Caller ID Missed call indicator When there are calls that have not been reviewed, the idle handset shows XX MISSED CALLS. Each time you review a call log entry marked NEW, the number of missed calls decrease by one. When you have reviewed all the missed calls, the missed calls indicator no longer shows.
Caller ID View dialing options Although the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You may change the number of digits that you dial from or store in the directory.
Caller ID Delete from the call log To delete one entry: When in the call log, press /DELETE to delete the selected entry. The screen displays Press MUTE DELETING... and then you hear a confirmation tone. To delete all entries: Press MENU/ SELECT to select >CALL LOG, then press...
Answering system settings Answering system setup Use the answering system menu of a system handset to turn on or off the answering system or message alert tone, set up the announcement message, activate the call screening, or change the number of rings, remote access code and message recording time.
Answering system settings Record a new announcement Press MENU/ SELECT to scroll to >ANSWERING SYS, then press Press /SELECT to choose >ANNOUNCEMENT. The system announces, Press MENU “To play, press 2. To record, press 7.” Press 7. The system announces, “Record after the tone. Press 5 when you are done.” After the tone, face and speak towards the handset microphone to record your announcement.
Answering system settings Call screening You can listen at the telephone base to a caller leaving a message. If you want to turn off the call screening feature, use a system handset to turn this feature off. Press MENU/ SELECT to select >ANSWERING SYS, then press Press to select >ANS SYS SETUP, then press...
Answering system settings Message alert tone When the message alert tone is turned on and you have new message(s), the telephone base beeps every 10 seconds. Unless you change it, the message alert tone is set to off. Press MENU/ SELECT to select >ANSWERING SYS, then press Press...
Answering system operation Answering system and voicemail indicators Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate.
Answering system operation Voice prompts The system provides voice prompts to guide you through recording announcement and remote access. Message capacity The answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to three minutes see page 38 to change the length.
Answering system operation Call screening at the handset If the answering system is on, the announcement and the incoming message broadcast at the telephone base when a call is answered by the answering system. At the same time, the handset shows TO SCREEN CALL, PRESS [SELECT]. /SELECT to screen the call on your handset.
Page 46
Answering system operation Message playback (continued) To play messages with the telephone base: /PLAY/ Press STOP Options during playback: • Press /VOL or /SKIP to skip to the next message. • Press • Press /REPEAT to repeat the message currently playing. Press /REPEAT twice to listen to the previous message.
Answering system operation Delete all old messages To delete all old messages with the telephone base: Press X/DELETE on the telephone base. The system announces, “To delete all old messages, press DELETE again.” Press X/DELETE within three seconds. The system announces, “All old messages deleted.”...
Answering system operation Record, play or delete memos Memos are messages you record yourself. They are saved, played back and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else using the same telephone. Press MENU/ SELECT Press...
Answering system operation Message window displays The message window on the telephone base displays the total number of messages. See the table below for other message window displays. Window display 1-99 (flashing) 0-99 & 1-99 (alternating) When the memory is full, the answering system answers incoming calls after 10 When the memory is full, the answering system answers incoming calls after 10 rings and announces, “Memory is full.
Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19; see Remote access code on page 37 to change it. To remotely access the answering system: Dial your telephone number from any touch-tone telephone.
Appendix Handset display screen messages CALL LOG EMPTY CALLING HANDSET X (for models with three or more handsets) CALLING OTHER HANDSET (for models with two handsets) CALL TRANSFERRED DIRECTORY EMPTY DIRECTORY FULL ENDED HANDSET X IS CALLING (for models with three or more handsets) OTHER HANDSET IS CALLING...
Page 52
Appendix Handset display screen messages NUMBER ALREADY SAVED NEW VOICEMAIL NO BATTERY NO LINE NO MESSAGE NO SIGNAL, CALL ENDED NOT AVAILABLE AT THIS TIME OUT OF RANGE OR NO PWR AT BASE **PAGING** PHONE PLACE IN CHARGER REC MEM FULL REC MEM LOW RINGER MUTED SAVED...
Appendix Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. CHARGE On when the handset is charging in the telephone base or charger. Telephone base lights IN USE On when the telephone line is in use. On when the answering system is answering a call.
Appendix Battery It takes up to 10 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation While in handset use (talking*) While in speakerphone mode (talking*) While not in use (standby**) *Operating times vary depending on your actual use and the age of the battery.
Appendix Expand your telephone system The handsets provided with your telephone system are already registered. Each handset is assigned a number that show on the handset display. Additional handsets registered to the telephone system are assigned in sequential order. For instance, if the telephone system already has HANDSET 1 and HANDSET 2, the new registered handset is assigned HANDSET 3.
Appendix Replace a handset If you want to replace a handset or reassign the designated handset number of a registered handset, you must deregister all the handsets and then individually register each handset. To make deregistration easier, read all of the instructions below before you begin. To deregister all handsets: Press and hold /FIND HANDSET on the telephone base for about 10 seconds until the IN USE light on the telephone base turns on and starts to flash.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website www.vtechphones.com, or call 1(800) 595-9511. In Canada, go to www.vtechcanada.com, or call 1 (800) 267-7377. My telephone does not work at all. •...
Page 58
Appendix Troubleshooting • If other telephones in your home are having the same problem, the problem is in the wiring or local telephone service. Contact your telephone service provider (charges may apply). • Eliminate any background noise. Mute the cordless handset before dialing, or dial from another room in your home with less background noise.
Appendix Troubleshooting • There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Unplug some of them. • If other telephones in your home are having the same problem, the problem is in the wiring or local service.
Page 60
Appendix Troubleshooting • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • If your telephone is plugged in with modem or a surge protector, plug the telephone (or modem/surge protector) into a different location.
Page 61
Appendix Troubleshooting My caller ID features are not working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone. • The caller may not be calling from an area which supports caller ID. •...
Page 62
Appendix Troubleshooting OUT OF RANGE OR NO PWR AT BASE shows in the handset screen. • The handset may be out of range. Move it closer to the telephone base. • Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.
Page 63
Appendix Troubleshooting • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems. The outgoing announcement is not clear. •...
Page 64
Appendix Troubleshooting • The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code. • There may be interference on the telephone line you are using. Press the dialing keys firmly.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S.
Appendix Maintenance Taking care of your telephone • Your telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water •...
® 1 (800) 8 BATTERY for information on Ni-MH battery recycling and disposal bans/restrictions in your area. VTech’s involvement in this program is part of its commitment to protecting our environment and conserving natural resources. RBRC is a registered trademark of Rechargeable Battery Recycling Corporation.
What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations (continued) In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your local telephone company. This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment.
Appendix Technical specifications Transmit frequency Handset: 1921.536-1928.448 MH Telephone base: 1921.536-1928.448 MH Channels Nominal effective Maximum power allowed by FCC and IC. Actual operating range range may vary according to environment conditions at the time of use. Power requirements Handset: 2.4V Ni-MH battery Telephone base: 6V DC@ 400mA Charger: 6V AC @ 300mA Memory...
Need help?
Do you have a question about the CS6429-2 and is the answer not in the manual?
Questions and answers