Status Log; Sick Service; Repairs; Returns - SICK ICD890 Technical Information

9
TROUBLESHOOTING
9.3

Status log

9.3.1 Displaying the status log
9.4

SICK service

9.5

Repairs

9.6

Returns

32 T E C H N I C A L I N F O R M A T I O N | Camera ICD890 Generation 4
• Communication errors can occur when transmitting telegrams to the device. The
device then returns a fault code.
• For faults that occur during reading, the device writes fault codes in the status log
(see "Status log", page
NOTE
The status log is retained even after switching the device off and on again.
The device distinguishes between four types of fault:
Information
■
Warning
■
Fault
■
Critical fault
■
The device saves only the last five entries for each fault type.
To display the status log, connect the SOPAS ET configuration software with the device
online.
1. Connect the SOPAS ET configuration software to the device.
2. Opening the device in the project tree: SERVICE > SYSTEM STATUS > SYSTEM INFORMA‐
TION tab.
If the fault cannot be rectified, the device may be defective.
The device may not be repaired by the user. Interference with or modification of the
device will invalidate any warranty claims against SICK AG.
Rapid replacement of a device by the user is, however, possible.
Where a fault cannot be rectified, make contact with the SICK Service department.
b
To find your agency, see the final page of this document.
NOTE
Before calling, make a note of all type label data such as type designation and serial
number to ensure faster telephone processing.
Repair work on the device may only be performed by qualified and authorized person‐
nel from SICK AG. Interruptions or modifications to the device by the customer will inval‐
idate any warranty claims against SICK AG.
Do not dispatch devices to the SICK Service department without consultation.
b
The device must be sent in the original packaging or an equivalent padded pack‐
b
aging.
32).
8023775/18IM/2020-07-02 | SICK
Subject to change without notice