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Mountway Neptune Operating Instructions Manual

Telecare-enabled bath lift
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April 10, 2025

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Summary of Contents for Mountway Neptune

  • Page 1 Operating instructions...

  • Page 2: Table Of Contents

    Operating instructions Please ensure both yourself and any helpers read these instructions carefully before using your bath lift. These operating instructions should be retained for future reference. This bath lift is designed and manufactured to assist individuals in getting in and out of the bath. It should not be used for any other purpose.

  • Page 3: Unpacking The Bath Lift

    Diagrams for operation and explanation of use are on the fold-out diagram sheet attached to the rear of this booklet 1. Unpacking the bath lift Open the packaging and ensure the bath lift is not damaged and that all parts are included. If it has been damaged in transit, or parts are missing, contact your supplier immediately.

  • Page 4: Bath Lift

    • Ensure that no metal objects touch the contacts on the battery, as this will damage the battery. • Use only the Mountway charger supplied to charge the battery and for no other purpose. 3. If you have a telecare-enabled bath lift The telecare-enabled bath lift has been designed to integrate with the Tunstall Lifeline 400, 4000+ and Connect+ units.

  • Page 5: Preparing The Bath For Installation

    4. Preparing the bath for installation i ) Remove any non-slip mats from the bath. ii ) Ensure the bottom of the bath is clean and smooth, with no oil or bath cleaner residues that will prevent the suction feet from sticking. iii ) The suction feet may not be suitable in baths that have been re-enamelled or that have rippled or textured surfaces.

  • Page 6: Connecting The Hand Control

    • If in any doubt, recharge the battery before use (see section 2, “Charging the battery”). NOTE: The battery is for use solely with Mountway bath lifts and cannot be used to operate any other product. 7. Using the bath lift NOTE: Ensure all four suction feet are attached to the bath surface before each use.
  • Page 7 iv) Sit on the side flap and move onto the seat, ensuring no part of your body can become trapped as you do so. You may find it easier to transfer if you wet the seat and the side flaps first. A slide and swivel aid is available, should you find transferring difficult (see section 16, “Accessories”).

  • Page 8: When The Bath Lift Is Not In Use

    8. When the bath lift is not in use i) If you wish to clean the bath lift whilst it is in the bath (see section 10, “Cleaning”), we recommend doing so when it is at its highest position in the bath. This allows access for cleaning both the bath and the underside of the bath lift.

  • Page 9: Cleaning

    Repairs and servicing must be entrusted to a Mountway authorised dealer or engineer. The bath lift should be inspected annually by a Mountway authorised dealer or engineer, who will check that there are no loose fittings or any other evidence of mechanical damage.

  • Page 10: Warranty

    12. Warranty This product is sold with the benefit that, in the event of any defect of manufacture or material appearing on the frame within 5 years of the date of receipt of the product, the defect will be rectified free of charge, provided that: i) Reasonable evidence is provided (e.g.

  • Page 11: Technical Data

    14. Technical data The bath lift seat is made of glass-filled polypropylene. The base frame is aluminium casting which is coated with electrostatically deposited polyester. The tubes are anodised aluminium. The hand control and battery are made of ABS. The hand control button cover is made of thermoplastic elastomer. The bath lift is in the official category of “internally powered equipment”...
  • Page 12 Bath Lift Lifting capacity (person) 160kg/25 stone/350lbs Net weight (excluding battery) 9.5kg/20.94lbs Seat assembly weight 5.8kg/12.79lbs Base frame weight 3.7kg/8.16lbs Seat height UP 435mm/17.1in Seat height DOWN 70mm/2.8in Power input 14.4V dc nominal 7A max Duty cycle No more than one bath per 15 minutes Degree of protection IP66 Hand Control (Battery)

  • Page 13: Troubleshooting

    15. Troubleshooting Symptom Possible Cause Solution Section Bath lift does not • Battery is flat. • Charge battery. Section 2 move. No sound • Insert battery correctly into both tracks • Battery is not Section 6 from the motor. connected to hand on hand control cradle and slide all the control.
  • Page 14 Symptom Possible Cause Solution Section Bath lift • Battery is not fully • Charge battery. Section 2 only moves charged. intermittently. • Excessive user load. • Do not use bath lift if you weigh over Section 14 25st/160kg/350lbs. • Bath lift has •...
  • Page 15 Symptom Possible Cause Solution Section No lights appear • Insert battery correctly into both tracks • Battery is not Section 6 on hand control connected correctly on hand control and slide all the way to when buttons are to hand control. the end until it clicks.

  • Page 16: Accessories

    16. Accessories The bath lift can be supplied with a wide range of optional accessories: Accessory Part No. Cushioned cover set (back and seat) A244 Provides even greater comfort. Accessory Part No. Pelvic harness Adult - AB230 Child - AB229 Helps maintain body posture or prevents slipping.
  • Page 17 Accessory Part No. Side flap protector AB283 Side flap protectors are available should your bath lift not sit far back enough in the bath to avoid integral handles. Supplied individually, the protector hooks onto a bath handle to prevent side flap from catching when raising the bath lift.

  • Page 18: Parts List

    A003 Smart Charger NiMH CU-3000 Corner and Wide Bath Battery A230 A164 Actuator BB3004 ® Tunstall and Lifeline are registered trademarks of Tunstall Group Limited. Mountway Limited reserve the right to alter specifications to products or packaging at any time.
  • Page 19 Diagram sheet...
  • Page 20 Figures Hand control Bath Lift Side flap Suction feet Battery Charger Charging cradle Light indicator Tracks Rear suction feet Aluminium tubes Transportation clip...
  • Page 21 Rear suction feet Aluminium tube Lower holes Upper holes Seat Base frame Telecare-enabled battery Lifeline Connect+ Red light Red button alarm Red button Green cancel key Integral bath handle Side flap protector...
  • Page 22 Actuator casing Upper holes Actuator Side flaps Lower holes Support block Aluminium tubes Base Frame Actuator end Base frame socket...
  • Page 23 Integral bath handle Side flap protector Side flap Battery Tracks Hand control Hand control Battery status indicator Down...
  • Page 24 Aluminium tube Suction release tag Rear suction feet Aluminium tube Base Frame Lower holes Seat Upper holes...
  • Page 25 © Mountway Limited 2011 ML1021 01: 04/11 Tafarnaubach Ind. Est. Tredegar NP22 3AA UK tel +44 (0)1495 723300 fax +44 (0)1495 723360 freephone 0800 014 1852 e-mail mail@mountway.co.uk www.mountway.com...

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