Troubleshooting - AT&T BGW320 Simple Manual

Troubleshooting:

For D-cell & PSI Rechargeable Battery Units
If your phone does not have a dial tone during a power outage:
Check your Gateway and
Rechargeable Batteries
1
Make sure corded phone is plugged into the Gateway.
2 If Gateway does not have power, make sure:
• Gateway is plugged into rechargeable battery
• Rechargeable battery is turned
• Rechargeable battery still has a charge. If not, replace
it with one of the standby rechargeable batteries.
3
Make sure Gateway is connected to AT&T network box.
NEED MORE HELP & TROUBLESHOOTING?
PSI Rechargeable Battery Units:
go to www.powertecsolutions.net/solutions/att-solutions/
Check your AT&T Fiber Service Box/ONT
and D-cell Battery Unit
1
2
On
D-cell Battery Unit:
go to att.com/dcellbatterybackup
Make sure AT&T network box (ONT) has power and is
turned On.
If AT&T network box (ONT) does not have power, make sure:
• D-cell holder is plugged into power supply
• D-cell holder is turned On
• Power supply is plugged into AT&T network box (ONT)
• D-cell batteries are installed and have enough charge.
(Push the battery Test button to see the battery
power level.) If not sufficiently powered, replace
D-cell batteries.
or call 800.650.0954
All the
6