peoplenet PMG Troubleshooting Manual

Mobile gateway & connected tablet

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PeopleNet Mobile Gateway & PeopleNet Connected Tablet

Troubleshooting Guide

Table of Contents

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Summary of Contents for peoplenet PMG

Page 1 PeopleNet Mobile Gateway & PeopleNet Connected Tablet Troubleshooting Guide...
Page 2 System Overview This diagram shows the full PMG system using a PeopleNet Connected Tablet and Auxiliary Cable. When troubleshooting, particularly with boot/power issues, refer to this diagram to determine which pieces are/are not potentially at fault Page | 2...
Page 3  When rebooting the PMG, always wait until the red LED goes out before reapplying power: the PMG includes a capacitor that maintains it for 30+ seconds after external power is lost ...
Page 4  If NO, go to “Engine Data Issue” on page 16 o NOTE: If the Odometer, Fuel, or MPH values “stick” intermittently but appear correct in direct testing, contact PeopleNet Technical Support. This can be an issue with the vehicle connection, vehicle data output, or the wiring ...
Page 5 Display Does Not Boot The starting point for this process is: vehicle key is ON and the power button has been pressed, but the display will not boot. The most likely cause is a power/ignition/ground connection issue. If you have access to the power connections, start there and confirm good power/ignition/ground.
Page 6 NOTE: Use a standard cigarette lighter or wall USB charger - the output from a computer may not be sufficient to charge a. If it then boots, even if it doesn’t connect to the PMG, the display is mostly ruled out as cause. Proceed to Step 2.
Page 7 If all power assembly/connection issues are ruled out, visually inspect the cradle cable for damage, particularly near wear points. Replace the cable if needed. 5. If the Cradle Cable Power/Ground from Vehicle pins check out but the PMG/OBC Pins (10 and 24) do not, locate the PMG. This should be in the dash.
Page 8 1. Pins 2 and 7 should read 12 volts +/- 0.5 and 2. Pin 8 should read less than 10 ohms to a known-good source If the Ignition/Ground pins lack power or ground, try an alternate PMG 1. If that works, RMA the original PMG as “No Power”...
Page 9 Pin 3 should read 11-24 volts If pin 3, 4, and 5 match this pinout, try an alternate PMG. If that works, RMA the original as “No Power” If the pins do not checkout, locate the Power Assembly, which is in the dash and normally near the fuse panel 1.
Page 10 The starting point for this troubleshoot is: the display begins to boot but does not reach the Driver Login screen Next steps depend primarily on what error displays. In most cases, contacting PeopleNet Technical Support is recommended, as they have access to error codes and many resolutions.
Page 11 If the PMG is a factory-installed unit with a DSN beginning 7XXXXXX, contact PeopleNet Technical Support to confirm the WiFi is enabled d. If the device still fails to connect to the PMG, follow the “Failure to Boot” steps beginning with the PMG LED light 4.
Page 12 Check the Icons in the Top Right and verify the two LEDs below i. Blue WiFi icon indicating a connection with the PMG 1. If no PMG icon (it instead shows an X through the unit), reboot the display from the power button and try again 2.
Page 13 Unable to Login - Continued b. If the PMG LED is not lit, follow the troubleshooting steps from “Does Not Boot” ii. Green Tower Icon indicating good cellular signal 1. If the icon is solid or blinking green, reboot the display and try again a.
Page 14 RMA the original PMG as “GPS FAILS” 7. If the new PMG also does not work, or it works intermittently, test the PMG Ground (black) wire connection. Test Ohms to a known good ground with the vehicle ignition ON to verify the ground is not floating, which would show as an incrementing ohm...
Page 15  If you are unable to login, enter Driver ID “!diagmode” Password “9238” to access the diagnostic menus  Because Cell signal is subject to network and software variations, a call to PeopleNet Technical Support is always recommended before replacing any hardware 1.
Page 16 RPM, Odometer, or Fuel values. NOTE: If you are using an OBDII module for small vehicle engine data, please refer to the PMG OBDII Guide. The proper J1708 and J1939 engine data connection points are outlined in documents available on PeopleNet Online Support Center and in videos available on www.YouTube.com/PeopleNetInstallations...
Page 17 Engine Data Issue – Parts Involved Page | 17...
Page 18 Odometer. If it is, replace first the PMG Main Cable then the PMG, testing each to confirm if Odometer shows b. If the Odometer type is ECM, then the discrepancy is likely due to the PeopleNet prioritizing Engine input over Dash. There are two possible solutions i.
Page 19 With all connections verified, try an alternate PMG Main Cable, permanently replacing it if the issue is resolved 1. If the cable and inspection do not resolve the issue, try an alternate PMG. If it is successful, RMA the original as “NO PERFORMX”...

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