Contents Chapter 1: Working on your computer....................6 Safety instructions.................................6 Turning off your computer — Windows 10........................6 Before working inside your computer..........................7 After working inside your computer............................ 7 Chapter 2: Technology and components................... 8 HDMI 2.0....................................8 USB features..................................8 USB Type-C..................................10 Chapter 3: Removing and installing components................
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Solid State Drive ................................. 39 Removing the M.2 Solid State Drive—SSD module....................39 Installing the M.2 SSD module............................41 Coin-cell battery.................................. 43 Removing the coin cell battery............................ 43 Installing the coin cell battery............................44 Power connector port................................ 45 Removing the power connector port..........................45 Installing the power connector port..........................
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Display bracket..................................94 Removing the display support bracket........................94 Installing the display support bracket..........................95 Chapter 4: Troubleshooting......................97 Enhanced Pre-Boot System Assessment — ePSA diagnostics................... 97 Running the ePSA Diagnostics.............................97 Diagnostic LED..................................98 Battery status LED................................98 Chapter 5: Getting help........................100 Contacting Dell...................................100 Contents...
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.
Technology and components This chapter details the technology and components available in the system. Topics: • HDMI 2.0 • USB features • USB Type-C HDMI 2.0 This topic explains the HDMI 2.0 and its features along with the advantages. HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or video monitor, such as a digital TV (DTV).
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Table 1. USB evolution Type Data Transfer Rate Category Introduction Year USB 2.0 480 Mbps High Speed 2000 USB 3.0/USB 3.1 Gen 1 5 Gbps SuperSpeed 2010 USB 3.1 Gen 2 10 Gbps SuperSpeed 2013 USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB) For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands.
480Mbps theoretical maximum throughput, making data transfer at around 320 Mbps (40 MB/s) — the actual real-world maximum. Similarly, USB 3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with overheads.
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USB Type-C and USB 3.1 USB 3.1 is a new USB standard. USB 3's theoretical bandwidth is 5 Gbps, while USB 3.1's is 10 Gbps. That's double the bandwidth, as fast as a first-generation Thunderbolt connector. USB Type-C isn't the same thing as USB 3.1. USB Type-C is just a connector shape, and the underlying technology could just be USB 2 or USB 3.0.
2. Press the SD card in to release it from the system. 3. Slide the SD card out of the system. Installing SD card 1. Slide the SD card into its slot until it clicks into place. Removing and installing components...
2. Follow the procedure in After working inside your computer. Base cover Removing the base cover 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. To remove the base cover: a. Loosen the 7 captive screws that secure the base cover to the system [1]. b.
NOTE: While pry open the base cover make sure to use hands or plastic scribe—do not use any other sharp objects as it may damage the chassis Installing the base cover 1. To install the base cover: a. Slide the base cover into its slot until it clicks into place [1, 2]. b.
If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
Removing the battery 1. Follow the procedure in Before working inside your computer. 2. Remove the:. SD card base cover 3. To remove the 6-cell battery: a. Disconnect the battery cable from the connector on the battery [1]. b. Remove the 3 (M2.5x3.0) screws that secure the battery to the system [2]. c.
Installing the battery 1. To install the 6-cell battery: a. Place the battery onto its slot in the system [1]. b. Replace the 3 (M2.5x3.0) screws to secure the battery to the system [2]. c. Connect the battery cable to the connector in the battery [3]. Removing and installing components...
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2. To install the 4-cell battery: a. Place the battery onto its slot in the system [1]. b. Replace the 2 (M2.5x3.0) screws to secure the battery to the system [2]. c. Connect the battery cable to the connector in the system board [3]. Removing and installing components...
3. Install the: base cover SD card 4. Follow the procedure in After working inside your computer. Hard drive Removing the hard drive assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card base cover 3.
c. Remove the hard drive assembly from the system. d. Remove the 4 (M3.0x3.0) screws that secure the hard drive assembly to the hard drive bracket. e. Remove the hard drive from the hard drive bracket. Installing the hard drive assembly 1.
b. Insert the hard drive assembly into its slot in the system [1]. c. Replace the 4 (M2.5x3.0) screws to secure the hard drive assembly to the system [2]. 2. Install the: base cover SD card 3. Follow the procedure in After working inside your computer.
hard drive 3. To remove the hard drive interposer board: a. Remove the 2 (M2.0x3.0) screws that secure the hard drive interposer to the system board [1]. b. Remove the hard drive interposer board from the system [2]. Installing the hard drive interposer board 1.
2. Install the: hard drive base cover SD card 3. Follow the procedure in After working inside your computer. Keyboard lattice and Keyboard Removing the keyboard 1. Follow the procedures in Before working inside your computer. 2. Remove the: SD card base cover battery 3.
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b. Turn-over and open the system at 90° angle. c. Using a plastic scribe pry the keyboard lattice starting from the recess points on the top edge [1,2] and work along the sides and bottom edge of the keyboard lattice. Removing and installing components...
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d. Lift the keyboard lattice away from the system. e. Remove the 6 (M2.0x2.0) screws that secure the keyboard to the palmrest [1]. f. Pry the bottom edge of the keyboard and then work along the left and right sides of the keyboard [2,3,4]. Removing and installing components...
g. Slide and remove the keyboard from the system. Installing the keyboard 1. To Install the keyboard: Removing and installing components...
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a. Align the keyboard and route the cables back through to the bottom of the compartment. b. Press and align the keyboard to its compartment working along the left, right and bottom edges [1,2,3]. c. Replace the 6 (M2.0x2.0) screws to secure the keyboard to the palmrest [4]. d.
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e. Turn-over the system at 90° angle to access the keyboard cables. f. Connect the keyboard cable, fingerprint cable and fingerprint button cable to the connectors on the system board. Removing and installing components...
NOTE: Ensure that you fold the keyboard data cable in perfect alignment. 3. Install the: battery base cover SD card 4. Follow the procedure in After working inside your computer. Memory modules Removing the primary memory module 1. Follow the procedure in Before working inside your computer.
2. Install the: keyboard battery base cover SD card 3. Follow the procedure in After working inside your computer. Removing the secondary memory module 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card base cover battery 3.
NOTE: Repeat step (c) and (d) if there is another memory installed. Installing the secondary memory module 1. To install the secondary memory module: a. Insert the memory module into the memory socket [1]. b. Press the clips to secure the memory module to the system board [2]. c.
2. Install the: battery base cover SD card 3. Follow the procedure in After working inside your computer. WWAN card Removing WWAN card 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card base cover battery 3.
Installing the WWAN card 1. To install the WWAN card: a. Slide the WWAN card to the WWAN card slot on the system board [1]. b. Route the WWAN antenna cables through the routing channel. c. Connect the antenna cables to the connectors on the WWAN card [2]. d.
2. Install the: battery base cover SD card 3. Follow the procedure in After working inside your computer. WLAN card Removing the WLAN card 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card base cover battery 3.
Installing the WLAN card 1. To install the WLAN card: a. Slide the WLAN card to the WLAN card slot in the system board [1]. b. Route the WLAN antenna cables through the routing channel. c. Connect the antenna cables to the connectors in the WLAN card [2]. d.
2. Install the: battery base cover SD card 3. Follow the procedure in After working inside your computer. Solid State Drive Removing the M.2 Solid State Drive—SSD module 1. Follow the procedures in Before working inside your computer. 2. Remove the: SD card base cover battery...
Installing the M.2 SSD module 1. To install the M.2 SSD module (Slot 4): a. Place the M.2 SSD into its slot in the system [1]. b. Replace the single (M2.0x3.0) screw to secure the M.2 SSD to the system board [2]. c.
2. Install the: battery base cover NOTE: Installing of base cover is required only if the M.2 SSD module in slot 3 or 5 are accessed. SD card 3. Follow the procedure in After working inside your computer. Coin-cell battery Removing the coin cell battery 1.
CAUTION: Disconnecting coin cell battery may reset BIOS settings, time and date within System Settings, cause BitLocker or other security resets. Installing the coin cell battery 1. To install the coin cell battery: a. Replace the coin cell battery in its slot on the system. b.
2. Install the: palmrest battery base cover SD card 3. Follow the procedure in After working inside your computer. Power connector port Removing the power connector port 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card base cover battery...
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c. Remove the single (M2.0x5.0) screw that secures the power connector cable metal bracket to the system [1]. d. Remove the metal bracket away from the system [2]. e. Lift the power connector port from the system [3]. Removing and installing components...
Installing the power connector port 1. To install the power connector port: a. Connect the power connector port to the system [1]. b. Place the power connector cable metal bracket [2]. c. Replace the single (M2.0x5.0) screw to secure the metal bracket to the system [3]. Removing and installing components...
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d. Affix the adhesive tape to secure the power connector cable in place [1]. e. Route the cable through the routing channel and affix the adhesive tape [2]. f. Connect the power connector cable to the connector on the system board [3]. Removing and installing components...
2. Install the: battery base cover SD card 3. Follow the procedure in After working inside your computer. Palm rest Removing the palmrest 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card base cover battery keyboard hard drive...
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c. Turn the system around and disconnect the system board cable and power button cable from the connectors on the system board [1, 2]. d. Remove the 2 (M2.0x3.0) screws that secure the palmrest to the system [3]. Removing and installing components...
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e. Push the hole at the bottom of the system to release the palmrest from the bottom chassis. f. Lift and remove the palmrest from the system. Removing and installing components...
Installing the palmrest 1. To install the palmrest: a. Align the palmrest on the system and press until it snaps in its place . b. Replace the 2 (M2.0x3.0) screws to secure the palmrest to the system [1]. c. Connect the system board and power button cable to the connectors on the system board [2,3]. Removing and installing components...
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d. Turn the system and replace the 2 (M2.0x3.0) and the 11 (M2.0x5.0) screws to secure the palmrest to the system [1, 2]. e. Connect the touchpad cable to the connector on the system board and lock the latch [3]. 2.
keyboard hard disk battery base cover SD card 3. Follow the procedure in After working inside your computer. Touchpad button Removing the Touchpad buttons 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card base cover battery keyboard hard drive...
b. Replace the 2 (M2.0x3.0) screws to secure the touchpad button to the palmrest [2]. c. Connect the touchpad button cable to the connector in the touchpad [3]. 2. Install the: palmrest hard drive keyboard battery base cover SD card 3.
Installing SIM card 1. To install the SIM card: a. Slide the SIM card into the SIM card compartment [1]. b. Snap the SIM card cover down [2]. c. Slide the SIM card cover towards the front of the system to lock the SIM card cover [3]. Removing and installing components...
2. Install the: battery base cover SD card 3. Follow the procedure in After working inside your computer. Smart card cage Removing the smart card cage 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card base cover battery keyboard...
Installing the smart card cage 1. To install the smart card cage: a. Place the smart card cage into its slot in the palmrest [1]. b. Replace the 2 (M2.0X3.0) screws to secure the smart card cage to the palmrest [2]. c.
2. Install the: palmrest hard drive keyboard battery base cover SD card 3. Follow the procedure in After working inside your computer. Speaker Removing the speakers 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card base cover battery keyboard...
Installing the speakers 1. To install the speaker: a. Align the speakers along the slots on the system [1]. b. Route the speaker cable through the routing channels on the system. c. Connect the speaker cable to the connector on the system board [2]. Removing and installing components...
2. Install the: palmrest hard drive keyboard battery base cover SD card 3. Follow the procedure in After working inside your computer. LED board Removing the LED board 1. Follow the procedures in Before working inside your computer. 2. Remove the: SD card base cover battery...
Installing the LED board 1. To install the LED board: a. Align the LED board to its original position on the system [1]. b. Replace the single (M2.0x5.0) screw to secure the LED board to the system [2]. c. Affix the LED-board cable. d.
2. Install the: palmrest hard drive keyboard battery base cover SD card 3. Follow the procedure in After working inside your computer. Heat sink assembly Removing the heat sink assembly 1. Follow the procedure in Before working inside your computer. 2.
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d. Pry the adhesive tape that secures the eDP cable in place. e. Disconnect the two fan cables from the connector on the system board [4,5]. f. Loosen the 4 captive screws that secure the heat sink assembly to the system board [1]. NOTE: Remove the captive screws in the order stamped onto the heat sink next to the screws [1 >...
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h. Slide and remove the heat sink assembly from the system. Removing and installing components...
Installing the heat sink assembly 1. To install the heat sink assembly: a. Insert the heat-sink assembly in its slot on the system [1]. b. Tighten the 4 captive screws to secure the heat-sink assembly to the system board [2]. NOTE: Tighten the captive screws in the order stamped onto the heat sink next to the screws [1 >...
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c. Connect the two fan cables to the connector on the system board [1, 2]. d. Affix the adhesive tape to secure the eDP cable in place. e. Connect the eDP cable to the connector on the system board [3]. f.
2. Install the: palmrest hard drive keyboard battery base cover SD card 3. Follow the procedure in After working inside your computer. Graphics card Removing the graphics card 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card base cover battery...
d. Remove the graphics card from the system [4]. NOTE: The above procedures are for UMA graphics card. Systems shipped with UMA GPU card do not have GPU power cable. However, for discrete models shipped with either a 128 MB or 256 MB VRAM GPU card, you need to disconnect the GPU power cable before removing the GPU card.
NOTE: The above procedures are for UMA graphics card. Systems shipped with UMA GPU card do not have GPU power cable. However, for discrete models shipped with either a 128 MB or 256 MB VRAM GPU card, you need to connect the GPU power cable after installing the GPU card.
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primary memory secondary memory WLAN card WWAN card M.2 SSD card SIM card palmrest heat sink assembly graphic card 3. To disconnect the system board: a. Disconnect the power connector cable from the connector on the system board . b. Remove the 3 (M2.0x5.0) screws that secure the Type-C USB bracket to the system [1]. c.
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e. Remove the 3 (M2.0x5.0) screws that secure the system board in place [1]. f. Slide the system board to release the IO connectors from the opening on the top and left side of the system chassis to remove the system board from the system chassis [3, 2].
Installing the system board 1. To install the system board: a. Align the system board into its original position on the system [1, 2]. b. Replace the 3 (M2.0x5.0) screws to secure the system board in place [3]. Removing and installing components...
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c. Connect the touchpad cable, LED board cable and speaker to the connectors on the system board [4, 3, 2] and affix the coin cell battery to the system [1]. d. Place the Type-C USB bracket onto its slot on the system [5]. e.
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f. Connect the power connector cable to the connector on the system board. Removing and installing components...
2. Install the: graphic card heat sink assembly palmrest SIM card M.2 SSD card WWAN card WLAN card primary memory secondary memory keyboard hard drive interposer board hard drive battery base cover SD card 3. Follow the procedure in After working inside your computer.
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c. Remove the 2 (M2.5x6.0) screws at the rear of the system that secures the display assembly in place. Removing and installing components...
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d. Open the display assembly to a 180-degree angle. e. Remove the 4 (M2.5x4.0) screws that secures the display hinge caps to the system [1]. f. Remove the display hinge caps from the system [2]. g. Remove the 2 (M2.0x3.0) screws that secure the eDP cable bracket to the system board [1]. h.
Installing the display assembly 1. To install display assembly: a. Align the display assembly into the slots on the system [1]. b. Route the wireless cable located next to the hinges [2]. c. Affix the adhesive tape to secure the eDP cable in place [3]. d.
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f. Align the display hinge caps and replace the 4 (M2.5x4.0) screws to secure the display hinge caps to the system [1, 2]. g. Close the display assembly and replace the 2 (M2.5x6.0) screws at the rear of the system to secure the display assembly in place. Removing and installing components...
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h. Route all the wireless antenna cables to the routing channels at the bottom of the system [1]. Replace the 2 (M2.5x4.0) screws at the bottom of the system to secure the display assembly in place [2]. Removing and installing components...
2. Install the: palmrest WWAN card WLAN card hard drive keyboard battery base cover SD card 3. Follow the procedure in After working inside your computer. Display bezel Removing the display bezel 1. Follow the procedure in Before working inside your computer.
display assembly 3. To remove display bezel: a. Using a plastic scribe pry the two recess points at the bottom edge of the display bezel [1]. b. Pry around the sides and top edge of the display bezel [2, 3, 4]. NOTE: While prying the display bezel, make sure to pry along the outside edge of the display bezel using your hands-using a screw driver or other sharp objects may damage the display cover.
2. Install the: display assembly palmrest WWAN card WLAN card hard drive keyboard battery base cover SD card 3. Follow the procedure in After working inside your computer. Display hinges Removing the display hinge 1. Follow the procedure in Before working inside your computer.
3. To remove display hinge: a. Remove the 6 (M2.5x3.5) screws that secure the display hinges to the display assembly [1]. b. Remove the display hinges [2]. Installing the display hinge 1. To install display hinge: a. Place the display hinge in its slot on the display assembly [1]. b.
2. Install the: display panel display bezel display assembly palmrest WWAN card WLAN card hard drive keyboard battery base cover SD card 3. Follow the procedure in After working inside your computer. Display panel Removing the display panel 1. Follow the procedure in Before working inside your computer.
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display bezel 3. To remove screws from the display panel : a. Remove the 4 (M2.0X3.0) screws that secure the display panel to the display assembly [1]. b. Lift the display panel and turn the display panel over to access the eDP cable [2]. 4.
5. Remove the display panel. Installing the display panel 1. To install the display panel: a. Connect the eDP cable to the connector on the back of the display panel and affix the adhesive tape [1, 2, 3, 4, 5]. Removing and installing components...
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b. Align the display panel with the tabs on the display assembly. c. Replace the 4 (M2.0X3) screws to secure the display panel to the display assembly. Removing and installing components...
2. Install the: display bezel display assembly palmrest WWAN card WLAN card hard drive keyboard battery base cover SD card 3. Follow the procedure in After working inside your computer. Camera Removing the camera 1. Follow the procedure in Before working inside your computer.
Installing the camera 1. To install the camera: a. Place the camera module in its slot on the system [1]. b. Connect the eDP cable to the camera module [2]. c. Affix the adhesive tape to cover the camera module [3]. Removing and installing components...
2. Install the: display panel display bezel display assembly palmrest WWAN card WLAN card hard drive keyboard battery base cover SD card 3. Follow the procedure in After working inside your computer. eDP cable Removing the eDP cable 1. Follow the procedure in Before working inside your computer.
display assembly display bezel display panel 3. To remove eDP cable: a. Peel the adhesive tape covering the camera module [1]. b. Disconnect the eDP cable from the camera module [2]. c. Peel the eDP cable from the display cover and unroute the cable from the routing channels [3]. d.
2. Install the: display panel display bezel display assembly palmrest WWAN card WLAN card hard drive keyboard base cover battery SD card 3. Follow the procedure in After working inside your computer. Display bracket Removing the display support bracket 1. Follow the procedure in Before working inside your computer.
display assembly display bezel display panel display hinge 3. To remove display bracket: a. Peel the adhesive tape that covers the display support bracket [1]. b. Remove the 6 (M2.0x3.0) screws that secure the display support brackets to the display cover [2]. c.
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2. Install the: display hinge display panel display bezel display assembly palmrest WWAN card WLAN card hard drive keyboard battery base cover SD card 3. Follow the procedure in After working inside your computer. Removing and installing components...
Invoke diagnostics boot by either of the methods that are suggested below: 1. Power on the computer. 2. As the computer boots, press the F12 key when the Dell logo is displayed. 3. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.
Diagnostic LED This section details the diagnostic features of the battery LED. Instead of beep codes, errors are indicated through the bicolor Battery Charge/Status LED. A specific blink pattern is followed by flashing a pattern of flashes in amber, followed by white. The pattern then repeats. NOTE: The diagnostic pattern consists of a two-digit number being represented by a first group of LED blinks (1–9) in amber, followed by a 1.5 s pause with the LED off, and then a second group of LED blinks (1–9) in white.
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Table 4. Battery status LED (continued) Power Source LED behavior System Power State Battery Charge Level AC Adapter Solid White S4/S5 < Fully Charged AC Adapter S4/S5 Fully Charged Battery Amber < = 10% Battery > 10% Battery S4/S5 0-100% •...
Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1.
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