Troubleshooting Guide - Puretec HYBRID Series User Manual

SYMPTOMS
No power.
Ballast or breaker
repeatedly trips.
Leak at inlet or
outlet.
Leak detected
from area of UV
chamber.
System is
operating but
water tests
reveal bacterial
contamination.
cont. over page.
HYBRID SERIES | Filtration & Ultraviolet Disinfection All-in-One Unit
POSSIBLE CAUSE
• Ballast and/or breaker tripped.
• Ballast damaged.
• Connection between lamp and
lamp plug is wet.
• Short-circuit in the electrical
assembly.
• Threaded pipe fittings are
leaking.
• Cracked heads.
• Condensation of moist
air on cold chamber (slow
accumulation).
• O-ring damaged, deteriorated
or incorrectly installed.
• Lamp/sleeve assembly not
properly installed (too tight or
not tight enough).
• Equipment downstream of UV
system is acting as a breeding
ground for pathogens.
• Pathogens are residing in the
distribution lines post-UV.
• Lamp reached the maximum
lamp life.

Troubleshooting Guide

POSSIBLE SOLUTION
• Reset ballast and/or breaker.
• Replace ballast.
• Clean and dry lamp pins
and lamp plug, check unit
for leaks or condensation.
• Replace ballast.
• Clean threads, reseal with
Teflon tape and retighten.
• Replace heads.
• Control humidity or relocate
unit.
• Inspect and replace if
deteriorated.
• Check O-rings are in place.
• Tighten assembly hand-
tight.
• Ensure UV is the last piece
of treatment equipment
Ensure all distribution lines
have been disinfected - see
page 10.
• Remove any pipe dead-ends
and flush with chlorine.
• Replace lamp on or before
lamp counter reached 0.
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