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NanoPods (MZX559) Troubleshooting Guide
Bluetooth Troubleshooting
•
How to avoid Bluetooth interference/interruptions:
Always have a clear line of sight between your Bluetooth device and source device. Be aware of
obstacles in front of your devices.
Try to shutdown products that have Bluetooth, but not are not being used. They are often the reason for
interference even though they are not being used.
Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass
through such thick walls.
Bluetooth signals cannot travel through water.
•
Pairing issues with a Smartphone or Tablet:
1. First, try to restart the Bluetooth connection on your source device by switching Bluetooth off and on
again with a short pause in between.
2. "Forget" (remove) the previously paired connection in your Bluetooth settings if you had once paired
with our product.
3. Try to restart the device by powering it off and on again, and after restarting try to establish a Bluetooth
connection to your product.
4. Go into the Bluetooth settings on your Smartphone/tablet or PC to start the pairing process.
You should now have a successful pairing with our device, but if you are still experiencing issues then
contact us again.
Resetting True Wireless Headphones
• Reset #1:
Take both earbuds out of the charging case.
Press and hold both earbuds touch sensor down until you see both LED red lights flash red and blue –
approx. 9 seconds
Put both earbuds back into the charging case. Wait 3-5 seconds. Take both earbuds out of the charging
case. The left earbud will stop flashing while the right continues to flash red and blue.
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Related Manuals for Altec NanoPods
Summary of Contents for Altec NanoPods
- Page 1 NanoPods (MZX559) Troubleshooting Guide Bluetooth Troubleshooting • How to avoid Bluetooth interference/interruptions: Always have a clear line of sight between your Bluetooth device and source device. Be aware of obstacles in front of your devices. Try to shutdown products that have Bluetooth, but not are not being used. They are often the reason for interference even though they are not being used.
- Page 2 NanoPods (MZX559) Troubleshooting Guide This restores to factory defaults. • Reset #2: Take both earbuds out of the charging case. Press and hold the right earbuds touch sensor down until you see both LED red lights flash red and blue –...
- Page 3 NanoPods (MZX559) Troubleshooting Guide...
- Page 4 What is the charging time of the NanoPods Truly Wireless Earbuds + Charging case? Please allow up to 2 hours for the NanoPods to receive a full charge. Allow up to 4 hours for the NanoPods charging case to receive a full charge.
- Page 5 On some smart devices, the Bluetooth volume and media volume are not linked. Please check the volume level on your NanoPods Truly Wireless Earbuds as well as on your audio device and ensure the volume is not turned all the way up or down.
- Page 6 Can I use NanoPods Truly Wireless Earbuds for sports or working out? Yes! The NanoPods Truly Wireless Earbuds are sweat, water and weather resistant. They are so tiny and featherlike, they make for the perfect earbuds to be used on a walk, light jog, run, kayak or any other exercise.
- Page 7 NanoPods (MZX559) Troubleshooting Guide Facebook: @alteclansing Instagram: @alteclansingofficial Phone: 1-855-292-4087 E-mail: alsupport@sakar.com...
Need help?
Do you have a question about the NanoPods and is the answer not in the manual?
Questions and answers
how to tell left from right on ear buds?
The Altec NanoPods earbuds can be identified by their functions:
- The right earbud is the main earbud and controls volume increase, next song selection, play/pause, and call management.
- The left earbud controls volume decrease, previous song selection, voice assistant activation, and call management.
Additionally, when pairing, the left earbud stops flashing while the right earbud continues to flash red and blue.
This answer is automatically generated