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E31U2V1 Quick Installation Guide
•
LED BEHAVIOR
LED
COLOR
Status Light
Power
Illuminated
Text
Status Light
Online
Illuminated
Text
Status Light
Voice
Illuminated
Text
•
Powering Up: Flashing between On
BLUE
•
Normal Operation: On
•
Network Access Denied: If receiving power, On
WHITE
•
Powering Up and Fully Powered: On White
•
Determining Connection: Pulsing between On
•
Device has entered DOCSIS 3.0 Bonded State: On White
BLUE
/
WHITE
•
Device has entered DOCSIS 3.1 Bonded State: On
•
Network Access Denied: Pulsing between On
•
Determining Connection: On White
WHITE
•
Connected: On White
•
Voice Service Not Provisioned: Off
•
Voice Service Active: On
•
Phone Cable Connected to Voice Port: On
BLUE
•
Phone Cable Not Connected to Voice Port: On
•
Any Phone Off-Hook: Pulsing between On
•
Unable to Establish Phone Connection: Off
WHITE
•
Voice Service Active: On White
DESCRIPTION
Blue
and Off
Blue
Blue
Blue
Blue
Blue
Blue
Blue
Blue
Blue
and Off
and On White
and On White
4
- Quick Links:
- Led Behavior
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Do you have a question about the E31U2V1 and is the answer not in the manual?
Questions and answers
Can not get the voice (phone) led to light on the subject modem and cannot get an internet connection through the router to activate the new router. Had to reinstall the old modem & everything is now working with the old modem activated. What's next?
To troubleshoot the Spectrum E31U2V1 modem's voice LED and internet connection issues, follow these steps:
1. Check Cable Connections:
- Ensure the coaxial cable is securely connected to the modem and the wall outlet.
- Make sure the power adapter is properly connected to the modem and a power outlet.
- If using voice service, connect analog telephones to the Voice 1-2 ports using RJ-11 cables.
- If using Ethernet, connect an Ethernet-enabled device or router to the modem using an RJ45 cable.
2. Verify Service Activation:
- Confirm that telephone service is provisioned and enabled by the service provider.
3. Inspect LED Indicators:
- If the voice LED is not lit, voice service may not be active or the phone may not be connected properly.
- Check Ethernet port lights:
- Green: 100 Mbps connection
- Orange: 1000 Mbps (Gigabit) connection
- Flashing: Data is being transmitted
- Off: No 10 Mbps connection
4. Power Cycle the Modem:
- If the reset icon and ring are illuminated, press and hold the reset button for 4 seconds to initiate a power cycle.
5. Factory Reset (if needed):
- If necessary, after a power cycle, press and hold the reset button for 10 seconds to restore factory settings.
6. Avoid Heat and Sunlight:
- Ensure the modem is not exposed to direct sunlight or placed near hot devices.
These steps help resolve most voice LED and internet connectivity issues with the E31U2V1 modem.
This answer is automatically generated