Dell Alienware Area-51m R2 Service Manual
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Dell Alienware Area-51m R2 Service Manual

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Alienware Area-51m R2
Service Manual
Regulatory Model: P38E
Regulatory Type: P38E002
June 2020
Rev. A00

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Summary of Contents for Dell Alienware Area-51m R2

  • Page 1 Alienware Area-51m R2 Service Manual Regulatory Model: P38E Regulatory Type: P38E002 June 2020 Rev. A00...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working inside your computer......................6 Before working inside your computer..........................6 Safety instructions.................................6 Electrostatic discharge—ESD protection..........................7 ESD field service kit ................................7 Transporting sensitive components............................8 After working inside your computer............................8 2 Removing and installing components....................9 Recommended tools................................9 Screw list....................................
  • Page 4 Installing the hard drive..............................36 Rear-I/O cover................................... 37 Removing the rear-I/O cover............................37 Installing the rear-I/O cover............................38 Audio daughter-board..............................39 Removing the audio daughter-board.......................... 39 Installing the audio daughter-board........................... 40 Speakers....................................41 Removing the speakers..............................41 Installing the speakers ..............................41 Card-reader board................................42 Removing the card-reader board..........................
  • Page 5 3 Drivers and downloads........................79 4 System setup............................80 Entering BIOS setup program............................80 Navigation keys..................................80 One time boot menu................................80 System setup options................................81 Main....................................81 Advanced..................................82 Security..................................84 Boot....................................86 Exit....................................86 Updating the BIOS in Windows ............................87 Updating your system BIOS using a USB flash drive....................87 Flashing the BIOS from the F12 One-Time boot menu....................

  • Page 6: Working Inside Your Computer

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #1 • Phillips screwdriver #0 • Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
  • Page 10 Table 1. Screw list(continued) Component Secured to Screw type Quantity Screw image Heat-sink assembly Palm-rest assembly M2.5x5 Per key keyboard Palm-rest assembly M1.2x2.5 Hard-drive assembly Palm-rest assembly M2x3 Hard-drive bracket Hard drive M3x3 Power-adapter port Palm-rest assembly M2x3 bracket Rear-I/O cover Computer base M2.5x2.5 Rear-I/O cover...

  • Page 11: Base Cover

    Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following image indicates the location of the base cover and provides a visual representation of the removal procedure.

  • Page 13: Installing The Base Cover

    Steps 1. Loosen the six captive screws that secure the base cover to the computer base to open a gap between the two parts. 2. Starting from the middle of the bottom side, lift open the base cover with your fingertips. 3.

  • Page 14: Battery

    Steps 1. Connect the battery cable to the system board. 2. Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place. 3. Tighten the six captive screws that secure the base cover to the computer base. Next steps 1.

  • Page 15: Removing The Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 16: Memory Modules

    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest assembly. 2. Replace the six screws (M2.5x5) that secure the battery to the palm-rest assembly. 3. Route the battery cable through the routing guides on the computer base and connect the battery cable to the system board. Next steps 1.

  • Page 17: Installing The Memory Modules

    Steps 1. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 2. Remove the memory module from the memory-module slot. NOTE: Repeat steps 1 and 2 to remove any other memory modules installed in your computer. Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 18: Solid-State Drive-M.2 Slot One

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. NOTE: Repeat steps 1 to 3 if you are installing two memory modules.

  • Page 19: Installing The M.2 2280 Solid-State Drive In M.2 Slot One

    Steps 1. Remove the screw (M2x3) that secures the thermal shield and the solid-state drive to the computer base. 2. Slide and lift the thermal shield from the computer base. 3. Slide and remove the M.2 2280 solid-state drive from the M.2 solid-state drive slot on the system board. Installing the M.2 2280 solid-state drive in M.2 slot one Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 20: Removing The M.2 2230 Solid-State Drive From M.2 Slot One

    Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 solid-state drive slot on the system board. 2. Slide the M.2 2280 solid-state drive into the M.2 solid-state drive slot on the system board. 3.

  • Page 21: Installing The M.2 2230 Solid-State Drive In M.2 Slot One

    Steps 1. Remove the screw (M2x3) that secures the M.2 thermal shield to the palm-rest assembly and system board. 2. Lift the M.2 thermal shield from the palm-rest assembly and system board. 3. Remove the screw (M2x3) that secures the M.2 2230 solid-state drive to the palm-rest assembly. 4.
  • Page 22 • M.2 2230 solid-state drive • M.2 2280 solid-state drive NOTE: Install the solid-state drive to the M.2 slot one before installing the solid-state drive to the M.2 slot two on the system board. The following image indicates the location of the M.2 2230 solid-state drive in M.2 slot one and provides a visual representation of the installation procedure.

  • Page 23: Solid-State Drive-M.2 Slot Two

    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Solid-state drive—M.2 slot two Removing the M.2 2280 solid-state drive from M.2 slot two Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 24: Installing The M.2 2280 Solid-State Drive In M.2 Slot Two

    Installing the M.2 2280 solid-state drive in M.2 slot two Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed in M.2 slot two. NOTE: Depending on the configuration ordered, the computer may have up to four M.2 solid-state drive installed.

  • Page 25: Removing The M.2 2230 Solid-State Drive From M.2 Slot Two

    Removing the M.2 2230 solid-state drive from M.2 slot two Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in M.2 slot two. NOTE: Depending on the configuration ordered, the computer may have up to four M.2 solid-state drive installed.
  • Page 26 About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in M.2 slot two. NOTE: Depending on the configuration ordered, the computer may have up to four M.2 solid-state drive installed. The solid-state drive configurations that are supported on M.2 slot two are as follows: •...

  • Page 27: Solid State Drive-M.2 Slot Three

    Solid state drive—M.2 slot three Removing the M.2 2280 solid-state drive from M.2 slot three Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed in M.2 slot three. The following image indicates the location of the M.2 2280 solid-state drive in M.2 slot three and provides a visual representation of the removal procedure.

  • Page 28: Solid State Drive-M.2 Slot Four

    Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 solid-state drive slot on the solid-state drive interposer board. 2. Slide the M.2 2280 solid-state drive into the M.2 solid-state drive slot on the solid-state drive interposer board. 3.

  • Page 29: Installing The M.2 2280 Solid-State Drive In M.2 Slot Four

    Steps 1. Remove the two screws (M2x3) that secure the thermal shield and the solid-state drive to the solid-state drive interposer board. 2. Slide and lift the thermal shield from the computer base. 3. Slide and remove the M.2 2280 solid-state drive from the M.2 solid-state drive slot on the solid-state drive interposer board. Installing the M.2 2280 solid-state drive in M.2 slot four Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 30: Solid-State Drive Interposer Board

    Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 solid-state drive slot on the solid-state drive interposer board. 2. Slide the M.2 2280 solid-state drive into the M.2 solid-state drive slot on the solid-state drive interposer board. 3.

  • Page 31: Installing The Solid-State Drive Interposer Board

    Steps 1. Disconnect the solid-state drive interposer board cables from the system board. 2. Remove the solid-state drive interposer board cables from the routing guides on the computer base. 3. Remove the four screws (M2x3) that secure the solid-state drive interposer board bracket to the palm-rest assembly. 4.
  • Page 32 The following image indicates the location of the solid-state drive interposer board and provides a visual representation of the installation procedure. Steps 1. Place the solid-state drive interposer board on the solid-state drive interposer board bracket. 2. Align the screw holes on the solid-state drive interposer board with the screw holes on the solid-state drive interposer board bracket.

  • Page 33: Wireless Card

    2. Follow the procedure in After working inside your computer. Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the wireless card and provides a visual representation of the removal procedure. Steps 1.
  • Page 34 About this task CAUTION: To avoid damage to the wireless card, do not place any cables under it. The following image indicates the location of the wireless card and provides a visual representation of the installation procedure. Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer.

  • Page 35: Hard Drive

    Hard drive Removing the hard drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the hard drive and provides a visual representation of the removal procedure. Steps 1.

  • Page 36: Installing The Hard Drive

    Installing the hard drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the hard drive and provides a visual representation of the installation procedure. Steps 1.

  • Page 37: Rear-I/O Cover

    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Rear-I/O cover Removing the rear-I/O cover Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the rear-I/O cover and provides a visual representation of the removal procedure.

  • Page 38: Installing The Rear-I/O Cover

    3. Remove the four screws (M2.5x2.5) that secure the rear-I/O cover to the computer base. NOTE: Ensure that the tron-light cable is disconnected before removing the rear-I/O cover from palm-rest assembly. 4. Using a plastic scribe, push the side holes on the rear-I/O cover to remove it from the palm-rest assembly. Installing the rear-I/O cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 39: Audio Daughter-Board

    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Audio daughter-board Removing the audio daughter-board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Follow the procedure from step 1 to step 4 in Removing the hard drive, if applicable.

  • Page 40: Installing The Audio Daughter-Board

    Installing the audio daughter-board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: After replacing the audio daughter-board, you must set up the keyboard language and color. The following image indicates the location of the audio daughter-board and provides a visual representation of the installation procedure.

  • Page 41: Speakers

    Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the solid-state drive from M.2 slot two. 5. Follow the procedure from step 1 to step 4 in Removing the hard drive, if applicable.

  • Page 42: Card-Reader Board

    About this task NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers. The following image indicates the location of the speakers and provides a visual representation of the installation procedure. Steps 1.

  • Page 43: Installing The Card-Reader Board

    2. Remove the base cover. 3. Remove the battery. 4. Remove the wireless card. 5. Remove the solid-state drive from M.2 slot two. 6. Remove the rear-I/O cover. 7. Remove the computer base. About this task The following image indicates the location of the card-reader board and provides a visual representation of the removal procedure. Steps 1.

  • Page 44: Coin-Cell Battery

    Steps 1. Place the card-reader board in the slot on the palm-rest assembly. 2. Align the screw holes on the card-reader board with the screws holes on the palm-rest assembly. 3. Replace the three screws (M2.5x2.5) that secure the card-reader board to the palm-rest assembly. 4.

  • Page 45: Installing The Coin-Cell Battery

    Steps 1. Disconnect the coin-cell battery cable from the system board. 2. Peel off the coin-cell battery from the palm-rest assembly. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 46: Computer Base

    Steps 1. Adhere the coin-cell battery to the slot on the palm-rest assembly. 2. Connect the coin-cell battery to the system board. Next steps 1. Install the card-reader board. 2. Install the solid-state drive in M.2 slot two. 3. Install the battery. 4.

  • Page 48: Installing The Computer Base

    Steps 1. Remove the screw (M2x3) that secures the display-cable bracket on the system board. 2. Lift the display-cable bracket off the system board. 3. Using the pull tab, disconnect the hard-drive cable. 4. Remove the hard-drive cable from the routing guides on the computer base. 5.
  • Page 49 Steps 1. Align the screw holes on the computer base with the screw holes on the palm-rest assembly. 2. Replace the 14 screws (M2.5x8) that secure the computer base to the palm-rest assembly. 3. Replace the screw (M2.5x12) that secures the computer base to the palm-rest assembly. 4.

  • Page 50: Touchpad

    Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the solid-state drive from M.2 slot one. 5. Remove the solid-state drive from M.2 slot two.

  • Page 51: Installing The Touchpad

    Steps 1. Open the latch and disconnect the keyboard-controller cable from the system board. 2. Open the latch and disconnect the keyboard-controller cable from the audio daughter-board. 3. Open the latch and disconnect the keyboard cable from the audio daughter-board. 4.
  • Page 52 Steps 1. Place the touchpad into the slot on the palm-rest assembly. Ensure to align the touchpad using the alignment pins on the palm- rest assembly. 2. Place the touchpad bracket into the slot on the palm-rest assembly. 3. Replace the five screws (M2x3) that secure the touchpad bracket to the palm-rest assembly. 4.

  • Page 53: Display Assembly

    6. Install the solid-state drive in M.2 slot three, if applicable. 7. Follow the procedure from step 5 to step 8 in Installing the hard drive, if applicable. 8. Install the solid-state drive in M.2 slot two. 9. Install the solid-state drive in M.2 slot one.

  • Page 55: Installing The Display Assembly

    Steps 1. Remove the screw (M2x3) that secures the display-cable bracket to the system board. 2. Lift the display-cable bracket off the system board. 3. Using the pull tab, disconnect the display cable from the system board. 4. Disconnect the camera cable from the system board. 5.
  • Page 57 Steps 1. Align the screw holes on the display hinges with the screw holes on the palm-rest assembly. 2. Replace the four screws (M2.5x2.5) that secure the display assembly to the palm-rest assembly. 3. Turn the computer over. 4. Replace the two screws (M2.5x8) that secure the computer base to the display assembly. 5.

  • Page 58: Heat-Sink Assembly

    Heat-sink assembly Removing the heat-sink assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the wireless card. 5. Remove the solid-state drive from M.2 slot one. 6.

  • Page 59: Installing The Heat-Sink Assembly

    Installing the heat-sink assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the heat-sink assembly and provides a visual representation of the installation procedure.

  • Page 60: Processor

    11. Follow the procedure in After working inside your computer. Processor Removing the processor Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the wireless card. 5. Remove the solid-state drive from M.2 slot one.
  • Page 61 Steps 1. Align the triangle on the processor with the triangle on the processor socket. 2. Place the processor in the processor socket on the system board. 3. Close the processor cover. 4. Push the lever on the processor cover and lock it in place to secure the processor. Next steps 1.

  • Page 62: Graphics Card

    Graphics card Removing the graphics card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the wireless card. 5. Remove the solid-state drive from M.2 slot one. 6.

  • Page 63: Left Power-Adapter Port

    About this task The following image indicates the location of the graphics card and provides a visual representation of the installation procedure. Steps 1. Place the graphics card on the system board and align the screw holes on the graphics card with the screw holes on the system board.

  • Page 64: Installing The Left Power-Adapter Port

    4. Remove the wireless card. 5. Remove the solid-state drive from M.2 slot one. 6. Follow the procedure from step 1 to step 4 in Removing the hard drive, if applicable. 7. Remove the solid-state drive from M.2 slot three, if applicable. 8.

  • Page 65: System Board

    Steps 1. Connect the left power-adapter port cable to the system board. 2. Place the left power-adapter port in the slot on the palm-rest assembly. 3. Slide and place the power-adapter board bracket on the palm-rest assembly. 4. Replace the screw (M2x3) that secures the power-adapter port bracket to the palm-rest assembly. Next steps 1.
  • Page 66 6. Remove the solid-state drive from M.2 slot one. 7. Remove the solid-state drive from M.2 slot two. 8. Follow the procedure from step 1 to step 4 in Removing the hard drive, if applicable. 9. Remove the solid-state drive from M.2 slot three, if applicable.
  • Page 67 3. Keyboard-controller cable 4. Touchpad cable 5. Left power-adapter port cable 6. Audio daughter-board cable The following image indicates the location of the system board and provides a visual representation of the removal procedure.

  • Page 68: Installing The System Board

    Steps 1. Place the palm-rest assembly on a clean and flat surface with keyboard facing up, disconnect the power-button board cable. 2. Turn the palm-rest assembly over. NOTE: Ensure that the power-button board cable is disconnected before removing the system board. 3.
  • Page 69 1. Power-button board cable The following image indicates the connectors on the top side of your system board. 1. Coin-cell battery cable 2. Card-reader board cable 3. Keyboard-controller cable 4. Touchpad cable 5. Left power-adapter port cable 6. Audio daughter-board cable The following image indicates the location of the system board and provides a visual representation of the installation procedure.

  • Page 71: Right Power-Adapter Port

    Steps 1. Replace the right power-adapter port. NOTE: Ensure that the right power-adapter port is already installed to the system board. The right power-adapter port is located underneath the system board, and no longer accessible once system board has been installed to the palm-rest assembly.

  • Page 72: Installing The Right Power-Adapter Port

    13. Remove the computer base. 14. Remove the heat-sink assembly. 15. Remove the left power-adapter port. 16. Remove the system board. About this task The following image indicates the location of the right power-adapter port and provides a visual representation of the removal procedure.

  • Page 73: Keyboard

    Connect the right power-adapter port cable to the connector at the bottom of the system board. Next steps 1. Install the system board. 2. Install the left power-adapter port. 3. Install the heat-sink assembly. 4. Install the computer base. 5. Install the rear-I/O cover.
  • Page 74 8. Follow the procedure from step 1 to step 4 in Removing the hard drive, if applicable. 9. Remove the solid-state drive from M.2 slot three, if applicable. 10. Remove the solid-state drive from M.2 slot four, if applicable. 11. Remove the solid-state drive interposer board, if applicable.

  • Page 75: Installing The Keyboard

    Installing the keyboard Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the keyboard and provides a visual representation of the installation procedure. Steps 1.

  • Page 76: Palm-Rest Assembly

    5. Install the display assembly. 6. Install the rear-I/O cover. 7. Install the solid-state drive interposer board, if applicable. 8. Install the solid-state drive in M.2 slot four, if applicable. 9. Install the solid-state drive in M.2 slot three, if applicable. 10.

  • Page 77: Installing The Palm-Rest Assembly

    After performing the steps in the pre-requisites, we are left with the palm-rest assembly. Installing the palm-rest assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the palm-rest assembly and provides a visual representation of the installation procedure.
  • Page 78 2. Install the right power-adapter port. 3. Install the system board. 4. Install the left power-adapter port. 5. Install the heat-sink assembly. 6. Install the computer base. 7. Install the display assembly. 8. Install the rear-I/O cover. 9. Install the touchpad. 10.

  • Page 79: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938.

  • Page 80: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 81: System Setup Options

    NOTE: XXX denotes the SATA drive number. • Optical Drive (if available) • SATA Hard Drive (if available) • Diagnostics NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen. The boot sequence screen also displays the option to access the System Setup screen. System setup options Main Table 4.

  • Page 82: Advanced

    Advanced Table 5. Advanced Option Description Intel SpeedStep Enables or disables the Intel SpeedStep mode of processor. • Enable Intel SpeedStep Default: Enabled Intel Speed Shift Technology Enables or disables the Intel Speed Shift Technology. This option enables the operating system to select the appropriate processor performance automatically.
  • Page 83 Table 5. Advanced(continued) Option Description • ATA: SATA is configured for ATA mode. • AHCI: SATA is configured for AHCI mode. • RAID: SATA is configured for RAID mode. • RAID On: SATA is configured for RAID mode • Intel Smart Response Technology: SATA is configured for RAID mode Default: RAID On Adapter Warnings...

  • Page 84: Security

    Default: Disabled SupportAssist System Resolution Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery tool. Default: 2 SupportAssist OS Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors.
  • Page 85 Table 6. Security(continued) Option Description System Password Status Displays if the system password is clear or set. Default: Not Set Admin Password Allows you to set, change, or delete the administrator(admin) password. The entries to set password are: • Enter the old password: •...

  • Page 86: Boot

    Table 6. Security(continued) Option Description Secure Boot Secure Boot Enables or disables the Secure Boot Feature. Choose one of the options: • Secure Boot Enable • Secure Boot Disable Default: Enabled Secure Boot Mode Displays the secure boot mode. Default: Deployed Mode. Expert Key Management Enables or disables Expert Key Management.

  • Page 87: Updating The Bios In Windows

    3. Insert the USB flash drive into the computer that requires the BIOS update. 4. Restart the computer and press F12 when the Dell logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and press Enter.

  • Page 88: Flashing The Bios From The F12 One-Time Boot Menu

    Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 89: System And Setup Password

    System and setup password Table 9. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 90: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying...

  • Page 91: Troubleshooting

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 92: Flea Power Release

    Table 10. LED codes(continued) Diagnostic light codes Problem description No memory or Random-Access Memory (RAM) detected Memory or Random-Access Memory (RAM) failure Invalid memory installed System board or chipset error Display failure Coin-cell battery failure PCI, video card/chip failure Recovery image not found Recovery image found but invalid Power-rail failure System BIOS Flash incomplete...

  • Page 93: Real Time Clock-Rtc Reset

    Real Time Clock—RTC reset The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell Latitude and Precision systems from No POST/No Boot/No Power situations. You can initiate the RTC reset on the system from a power-off state only if it is connected to AC power.

  • Page 94: Getting Help And Contacting Alienware

    NOTE: Availability varies by country/region and product, and some services may not be available in your country/region. NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog.

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