Dell XPS 17 9700 Service Manual
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Dell XPS 17 9700 Service Manual

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XPS 17 9700
Service Manual
Regulatory Model: P92F
Regulatory Type: P92F001
May 2020
Rev. A00

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  • Page 1 XPS 17 9700 Service Manual Regulatory Model: P92F Regulatory Type: P92F001 May 2020 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working inside your computer....................... 5 Before working inside your computer..........................5 Safety instructions................................5 Electrostatic discharge—ESD protection.......................... 6 ESD field service kit ................................6 Transporting sensitive components............................ 7 After working inside your computer............................ 7 2 Removing and installing components..................... 8 Recommended tools................................8 Screw list....................................
  • Page 4 System diagnostic lights..............................70 System board built-in self-test (M-BIST)......................... 71 Recovering the operating system............................71 Flashing the BIOS................................72 Backup media and recovery options..........................72 Flashing BIOS (USB key)..............................72 WiFi power cycle..................................72 Flea power release................................73 6 Getting help and contacting Dell....................74 Contents...

  • Page 5: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 8: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #0 • Phillips screwdriver #1 • Torx #5 (T5) screwdriver • Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
  • Page 9 Table 1. Screw list(continued) Component Secured to Screw type Quantity Screw image keyboard assembly. Left fan System board and M1.6x4 palm-rest and M2x4 keyboard assembly Right fan System board and M1.6x4 palm-rest and M2x4 keyboard assembly Heat sink (for integrated System board M2x6.5 graphics card)

  • Page 10: Base Cover

    Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure. Removing and installing components...
  • Page 11 Removing and installing components...

  • Page 12: Installing The Base Cover

    Steps 1. Remove the eight Torx screws (M2.5x4) that secure the base cover to the palm-rest and keyboard assembly. CAUTION: Do not pull on or pry the base cover from where the hinges are located; doing so may damage the base cover.
  • Page 13 Removing and installing components...

  • Page 14: Battery

    Steps 1. Connect the battery cable to the system board, if applicable. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 3. Replace the eight Torx screws (M2.5x4) that secure the base cover to the palm-rest and keyboard assembly. Next steps 1.

  • Page 15: Installing The Battery

    Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure. Steps 1.

  • Page 16: Memory Modules

    Memory modules Removing the memory modules Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the memory modules and provides a visual representation of the removal procedure. Steps 1.

  • Page 17: Installing The Memory Modules

    Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the memory modules and provides a visual representation of the installation procedure. Steps 1.

  • Page 18: Solid-State Drive In Ssd1 Slot

    2. Follow the procedure in After working inside your computer. Solid-state drive in SSD1 slot Removing the M.2 2230 solid-state drive from the SSD1 slot Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.

  • Page 19: Installing The M.2 2230 Solid-State Drive In The Ssd1 Slot

    Installing the M.2 2230 solid-state drive in the SSD1 slot Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in SSD1 slot. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive in the SSD1 slot.

  • Page 20: Removing The M.2 2280 Solid-State Drive From The Ssd1 Slot

    Removing the M.2 2280 solid-state drive from the SSD1 slot Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed in the SSD1 slot. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive in the SSD1 slot.

  • Page 21: Solid-State Drive In Ssd2 Slot

    NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive in the SSD1 slot. The following image indicates the location of the M.2 2280 solid-state drive that is installed in SSD1 slot and provides a visual representation of the installation procedure.

  • Page 22: Installing The M.2 2230 Solid-State Drive In The Ssd2 Slot

    About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in the SSD2 slot. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive in SSD2 slot.

  • Page 23: Removing The M.2 2280 Solid-State Drive From The Ssd2 Slot

    Steps 1. Align the notch on the solid-state drive with the tab on the SSD2 slot. 2. Slide the solid-state drive into the SSD2 slot. 3. Using the alignment post, place the solid-state drive thermal bracket over the solid-state drive. 4.

  • Page 24: Installing The M.2 2280 Solid-State Drive In The Ssd2 Slot

    Steps 1. Remove the screw (M2x4) that secures the solid-state drive thermal bracket and the solid-state drive to the system board. 2. Lift the thermal plate off the solid-state drive. 3. Slide and lift the solid-state drive off the SSD2 slot. Installing the M.2 2280 solid-state drive in the SSD2 slot Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 25: Fans

    Steps 1. Align the notch on the solid-state drive with the tab on the SSD2 slot. 2. Slide the solid-state drive into the SSD2 slot. 3. Using the alignment post, place the solid-state drive thermal bracket over the solid-state drive. 4.

  • Page 26: Installing The Right Fan

    Steps 1. Disconnect the right fan cable from the system board. 2. Remove the screw (M1.6x4) and the two screws (M2x4) that secure the right fan (FAN1) to the system board and palm-rest and keyboard assembly. 3. Lift the right fan (FAN1) off the palm-rest and keyboard assembly. Installing the right fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 27: Removing The Left Fan

    Steps 1. Connect the right fan cable to the system board. 2. Align the screw holes on the right fan (FAN1) with the screw holes on the system board and palm-rest and keyboard assembly. 3. Replace the screw (M1.6x4) and the two screws (M2x4) that secure the right fan (FAN1) to the system board and palm-rest and keyboard assembly.

  • Page 28: Installing The Left Fan

    Steps 1. Disconnect the left fan cable from the system board. 2. Remove the screw (M1.6x4) and the two screws (M2x4) that secure the left fan (FAN2) to the system board and palm-rest and keyboard assembly. 3. Lift the left fan (FAN2) off the palm-rest and keyboard assembly. Installing the left fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 29: Heat Sink

    Steps 1. Align the screw holes on the left fan (FAN2) with the screw holes on the system board and palm-rest and keyboard assembly. 2. Replace the screw (M1.6x4) and the two screws (M2x4) that secure the left fan (FAN2) to the system board and palm-rest and keyboard assembly.

  • Page 30: Installing The Heat Sink (For Computers Shipped With Integrated Graphics Card)

    Steps 1. In reverse sequential order (as indicated by the numbers on the heat sink), remove the four screws (M2x6.5) that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink (for computers shipped with integrated graphics card) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 31: Removing The Heat Sink (For Computers Shipped With Discrete Graphics Card)

    Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated by the numbers on the heat sink), replace the four screws (M2x6.5) that secure the heat sink to the system board.

  • Page 32: Installing The Heat Sink (For Computers Shipped With Discrete Graphics Card)

    Steps 1. In reverse sequential order (as indicated by the numbers on the heat sink), remove the six screws (M2x6.5) that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink (for computers shipped with discrete graphics card) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 33: I/O Board

    Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated by the numbers on the heat sink), replace the six screws (M2x6.5) that secure the heat sink to the system board.

  • Page 34: Installing The I/O Board

    Steps 1. Remove the three screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly. 2. Lift the I/O board off the palm-rest and keyboard assembly. Installing the I/O board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the I/O board and provides a visual representation of the installation procedure.

  • Page 35: Display Assembly

    Steps 1. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly. Next steps 1. Install the base cover.
  • Page 36 Removing and installing components...

  • Page 37: Installing The Display Assembly

    Steps 1. Remove the two screws (M2x4) that secure the display-cable bracket to the system board. 2. Lift the display-cable bracket off the system board. 3. Push the camera cable and the display cable away from the system board to disconnect them from the system board. 4.
  • Page 38 Removing and installing components...
  • Page 39 Steps 1. Slide the palm-rest and keyboard assembly under the display hinges. 2. Align the screw holes on the palm-rest assembly with the screw holes on the right and left display hinges. 3. Replace the three screws (M2.5x6) that secure the left display hinge to the system board and the palm-rest and keyboard assembly. 4.

  • Page 40: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program.
  • Page 41 7. Antenna cables 8. Right antenna cable (applicable only to computers shipped with active antenna) 9. Right fan cable 10. Display cable The following images indicate the location of the system board and provide a visual representation of the removal procedure. Removing and installing components...
  • Page 42 Steps 1. Remove the two screws (M2x4) that secure the display-cable bracket to the system board. 2. Lift the display-cable bracket off the system board. 3. Disconnect the camera cable and the display cable from the system board. 4. Remove the two screws (M2x4) that secure the USB Type-C port bracket to the palm-rest and keyboard assembly. 5.

  • Page 43: Installing The System Board

    Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 44 Removing and installing components...
  • Page 45 Steps 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x4) that secure the system board to the palm-rest and keyboard assembly. 3. Connect the right antenna cable (applicable only to computers shipped with active antenna) to the system board and close the latch to secure the right antenna cable to the system board.

  • Page 46: Antenna

    17. Replace the two screws (M2x4) that secure the display-cable bracket to the palm-rest and keyboard assembly. NOTE: Apply sufficient torque when tightening the two screws (M2x4) to avoid damaging the screw threads. Next steps 1. Install the display assembly. 2.

  • Page 47: Installing The Antennas

    Steps 1. Remove the four screws (M2x2) that secure the right antenna to the palm-rest and keyboard assembly. 2. Remove the four screws (M2x2) that secure the left antenna to the palm-rest and keyboard assembly. 3. Note the routing of the antenna cables along the routing guides on the palm-rest and keyboard assembly. 4.
  • Page 48 Steps 1. Place the antennas into the slots on the palm-rest and keyboard assembly. 2. Route the antenna cable through the routing guides on the palm-rest and keyboard assembly. 3. Adhere the tapes that secure the antenna cable to the palm-rest and keyboard assembly. 4.

  • Page 49: Palm-Rest And Keyboard Assembly

    8. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive from the SSD1 slot. 9. Install the memory modules. 10. Install the battery. 11. Install the base cover. 12. Follow the procedure in After working inside your computer.

  • Page 50: Installing The Palm-Rest And Keyboard Assembly

    After performing the steps in the pre-requisites, you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.
  • Page 51 Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the antenna. 2. Install the system board. 3. Install the display assembly. 4. Install the board. 5. Install the right fan. 6. Install the left fan.

  • Page 52: Software

    Downloading the audio driver Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 53: Downloading The Usb Driver

    Downloading the USB driver Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 54: Downloading The Media-Card Reader Driver

    Downloading the media-card reader driver Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 55: Downloading The Chipset Driver

    Downloading the chipset driver Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
  • Page 56 16. After the download is complete, navigate to the folder where you saved the network driver file. 17. Double-click the network driver file icon and follow the instructions on the screen to install the driver. Software...

  • Page 57: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 58: One Time Boot Menu

    Depending on this computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 4. System setup options—System information menu Overview XPS 17 9700 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 59 Table 4. System setup options—System information menu(continued) Overview Maximum Clock Speed Displays the maximum processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Current Clock Speed Displays the current processor clock speed. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code.
  • Page 60 Table 5. System setup options—Boot Configuration menu(continued) Boot Configuration By default, Deployed Mode is selected. Expert Key Management Enable Custom Mode Enables or disables custom mode to allow keys in the PK, KEK, db, and dbx security key databases to be modified. Default: OFF Table 6.
  • Page 61 Table 6. System setup options—Integrated Devices menu(continued) Integrated Devices Enable Fingerprint Reader Single Sign On Enables or disables the Fingerprint Reader Single Sign On capability. By default, Enable Fingerprint Reader Single Sign On is selected. Table 7. System setup options—Storage menu Storage SATA Operation Configures operating mode of the integrated SATA hard drive controller.
  • Page 62 By default, Optimized is selected. USB Wake Support Wake on Dell USB-C Dock Enables connecting a Dell USB-C Dock to wake the computer from Standby. Default: ON Block Sleep Blocks the computer from entering Sleep (S3) mode in the operating system.
  • Page 63 Table 10. System setup options—Power menu(continued) Power Intel Speed Shift Technology Enables or disables the Intel Speed Shift Technology support. Setting this option to enable allows the operating system to select the appropriate processor performance automatically. Default: ON Table 11. System setup options—Security menu Security TPM 2.0 Security On Select whether or not the Trusted Platform Model (TPM) is visible to the OS.
  • Page 64 Table 11. System setup options—Security menu(continued) Security Start Data Wipe When enabled, the BIOS will queue up a data wipe cycle for storage device(s) connected to the motherboard on the next reboot. Default: OFF Absolute Absolute Enables, disables or permanently disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software.
  • Page 65 Auto OS Recovery Threshold setup option. Default: ON Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery tool. By default, 2 is selected. Table 14. System setup options—System Management menu System Management Service Tag Displays the Service Tag of the computer.
  • Page 66 Table 14. System setup options—System Management menu(continued) System Management By default, Disabled is selected. Table 15. System setup options—Keyboard menu Keyboard Numlock Enable Enable Numlock Enables or disables Numlock when the computer boots. Default: ON Fn Lock Options Fn Lock Options Enables or disables the Fn lock option.
  • Page 67 Table 16. System setup options—Pre-Boot Behavior menu(continued) Pre-Boot Behavior Enable Dock Warning Messages Enables or disables dock warning messages. Default: ON Fastboot Fastboot Configures the speed of the UEFI boot process. By default, Thorough is selected. Extend BIOS POST Time Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time.

  • Page 68: Clearing Cmos Settings

    Table 18. System setup options—Performance menu(continued) Performance Enable Adaptive C-States for Discrete Allows the computer to dynamically detect high usage of a discrete graphics and Graphics adjust the computer parameters for higher performance during that time period. Default: ON Intel Turbo Boost Technology Enable Intel Turbo Boost Technology Enabled or disabled the Intel TurboBoost mode of the processor.

  • Page 69: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 70: Troubleshooting

    Troubleshooting SupportAssist diagnostics About this task The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set of options for particular devices or device groups.

  • Page 71: System Board Built-In Self-Test (M-Bist)

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 72: Flashing The Bios

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options.

  • Page 73: Flea Power Release

    6. Turn on the modem. 7. Turn on your computer. Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been disconnected from the system board.

  • Page 74: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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