Overland Tandberg LTO Series User Manual
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Overland Tandberg LTO Series User Manual

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LTO Tape Drive User's Guide
April 2020
10400934-001

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  • Page 1 LTO Tape Drive User’s Guide April 2020 10400934-001...
  • Page 2 LTO Tape Drive User’s Guide ©2020 Overland-Tandberg. All rights reserved. Overland®, Overland Storage®, DynamicRAID®, NEO®, NEO Series®, PowerLoader®, RAINcloud®, RapidRebuild®, REO 4000®, REO Series®, VR2®, and XchangeNOW® are registered trademarks of Overland Storage, Inc. Tandberg®, Tandberg Data®, AccuGuard®, AccuVault®, BizNAS®, QuadPak®, QuikStation®, QuikStor®, RDX®, RDXPRESS®, RDXPRO®, StorageLoader®, SupportSuite®, Tandberg SecureService®, and Tandberg StorageLibrary®...

  • Page 3: Preface

    Preface Topics in Preface • Audience and Purpose • General Warnings • Product Warranty Cautions • Conventions • Regulatory Information • Product Documentation • Firmware Updates and Technical Support • Contact Us Audience and Purpose This guide provides information on the installation, configuration, operation, service, and maintenance of LTO tape drives.

  • Page 4: General Warnings

    LTO Tape Drive User’s Guide Preface • Der Zugriff auf das Bandlaufwerk sollte nur Personal gewährt werden, das über eine technische und Produktsicherheitsschulung verfügt. • Führen Sie keine Werkzeuge oder Körperteile in die Öffnungen des Laufwerkschachts oder in andere Öffnungen eines im Betrieb befindlichen Systems ein. General Warnings To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.

  • Page 5: Conventions

    LTO Tape Drive User’s Guide Preface Conventions This document exercises several alerts and typographical conventions. Alerts There are four different types of alerts used in this guide. All warnings are translated into German and French. Alert Description & Usage NOTE: A Note indicates neutral or positive information that emphasizes or supplements important points of the main text.

  • Page 6: Regulatory Information

    LTO Tape Drive User’s Guide Preface Regulatory Information Disposal of Waste Equipment by Users in Private Households in the European Union and Norway This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your equipment by handling it over to a designated collection point for the recycling of waste electrical and electronic equipment.

  • Page 7: Product Documentation

    LTO Tape Drive User’s Guide Preface • Reorient the affected device and/or its receiving antenna. • Increase the distance between the affected device and the computer equipment. • Plug the computer and its peripherals into a different branch circuit from that used by the affected device.

  • Page 8: Table Of Contents

    Contents Preface Audience and Purpose ..............................3 General Warnings .................................4 Product Warranty Cautions ............................4 Conventions ..................................5 Regulatory Information ..............................6 Product Documentation ..............................7 Firmware Updates and Technical Support ........................7 Contact Us ..................................7 Chapter 1: Product Overview Drive Features ................................13 Front and Rear Panels ..............................13 External Drive .................................13 Internal Drive ................................14 Drive Performance ..............................15...
  • Page 9 LTO Tape Drive User’s Guide Contents Eject Button .................................26 Power Button (External Drive) ............................27 Single-Character Display (SCD) ..........................27 SCD Dot ..................................28 Error Codes ................................28 Front Panel Operations ..............................28 Maintenance Mode .............................28 Execute a Dump Operation When Not in Maintenance Mode ..............29 Loading and Unloading Cartridges ..........................29 Inserting a Tape Cartridge ...........................30 Removing a Tape Cartridge ..........................30...
  • Page 10 LTO Tape Drive User’s Guide Contents Function Code 6: Run Host Interface Wrap Test ....................52 Function Code 7: Run RS-422 Wrap Test ......................53 Function Code 8: Unmake FMR Tape .........................53 Function Code 9: Display Error Code Log ......................54 Function Code A: Clear Error Code Log ......................54 Function Code C: Insert Cartridge into Tape Drive ..................55 Function Code E: Test Cartridge and Media .....................55 Function Code F: Write Performance Test ......................56...
  • Page 11 LTO Tape Drive User’s Guide Contents Appendix B: TapeAlert Codes Appendix C: Servicing Tape Drives Removing a Stuck Cartridge .............................83 Index 10400934-001 ©2020 Overland-Tandberg ...

  • Page 12: Chapter 1: Product Overview

    Product Overview The IBM LTO Tape Drive is a high-performance, high-capacity data-storage device that is designed to back up and restore open systems applications. The drives are equipped with either 6 Gb SAS or 8 Gb FC interface. They support all the SCSI commands described in the Ultrium SCSI command specification: IBM®...

  • Page 13: Drive Features

    LTO Tape Drive User’s Guide 1 - Product Overview Drive Features LTO-8 LTO-7 LTO-6 Capacity (native) 12 TB 9 TB 6 TB Capacity (compressed) 30 TB 15 TB 6.25 TB Transfer Rate (native) 300 MB/s (1TB/hr.) 300 MB/s (1TB/hr.) 160 MB/s (576GB/hr.) Transfer Rate 750 MB/s (2.7TB/hr.) 750 MB/s (2.7TB/hr.)

  • Page 14: Internal Drive

    LTO Tape Drive User’s Guide 1 - Product Overview The connect jacks and plugs are located at the rear of the LTO tape drive. This is an example of a dual SAS port model. Element Description Power receptacle Fan vent SAS connectors Ethernet connector (for drive status and service only) Internal Drive...

  • Page 15: Drive Performance

    LTO Tape Drive User’s Guide 1 - Product Overview The connect jacks and plugs are located at the rear of the LTO tape drive. This is an example of a dual SAS port model. Element Description Fan vent SAS connectors Drive Performance The following table shows the high performance for the LTO tape drive.

  • Page 16: Cartridges

    LTO Tape Drive User’s Guide 1 - Product Overview Cartridges Capacities This table covers the different capacities for the supported LTO media cartridges. Tape Length Data Capacity Data Capacity LTO Gen. (native GB) (compressed 12000 30000 6000 15000 2500 6250 * Compression Ration = 2.5 to 1 for LTO-6/7/8.

  • Page 17: Channel Calibration

    LTO Tape Drive User’s Guide 1 - Product Overview Speed matching data rates (MB/sec) Generation 8 media Generation 7 media 157.5 138.52 135.0 120.11 112.0 101.46 If the server’s net (compressed) data rate is between two of the preceding native data rates, the drive calculates the appropriate data rate at which to operate.

  • Page 18: Interfaces

    LTO Tape Drive User’s Guide 1 - Product Overview Interfaces Depending on the model, LTO drives have either a SAS or FC interface. SAS Interface NOTE: For a current list of compatible SAS and FC HBAs, refer to the matrix on our website: https://ftp1.overlandtandberg.com/website/website/TDOVRL_SAS&FC_HBA_Compatibility_ Matrix.pdf The certain models have a dual port 6 Gbps SAS (Serial Attached SCSI) host interface using a...

  • Page 19: Specifications

    LTO Tape Drive User’s Guide 1 - Product Overview Specifications Specifications for the tape drive. Specifications for tape cartridges are given in “Environmental and Shipping Specifications for Tape Cartridges” on page Physical Specifications Specification Dimensions Height 42.7 mm (1.68 in.) Width 148 mm (5.83 in.) Length...

  • Page 20: Register Your Product

    LTO Tape Drive User’s Guide 1 - Product Overview NOTE: Before continuing, verify you are able to connect to the host SAS controller via an installed host bus adapter (HBA) and you have the correct cable (available separately) to attach the tape drive to the HBA.

  • Page 21: Install Your Internal Lto Tape Drive

    LTO Tape Drive User’s Guide 1 - Product Overview Install Your Internal LTO Tape Drive To connect your new LTO Internal tape drive to your computer, follow these steps. NOTE: The following illustration shows one method of mounting hardware; it does not apply to all servers.

  • Page 22: Verify Firmware & Drivers

    LTO Tape Drive User’s Guide 1 - Product Overview 4. Connect the HBA card to the rear of the LTO drive. SAS LTO Drive HBA Connect FC LTO Drive 5. Power up the server. Watch the boot screen carefully to verify that the new LTO tape drive is listed in the boot sequence.

  • Page 23: Chapter 2: Tape Drive Operation

    Tape Drive Operation This section covers the general operation of an LTO tape drive. Topics in Tape Drive Operation: • Operating Modes • Operator Panel • Eject Button • Power Button (External Drive) • Single-Character Display (SCD) • Operator Panel •...

  • Page 24: Tape Drive Operator Panel Layout

    LTO Tape Drive User’s Guide 2 - Tape Drive Operation Tape Drive Operator Panel Layout Element Description Cartridge eject button Ready light (green) Encryption light (white) Fault light (amber) Single Character Display (SCD) SCD dot Drive power button (External drive only) Status Lights The drive contains a dual-color Ready status LED.
  • Page 25 LTO Tape Drive User’s Guide 2 - Tape Drive Operation Ready Encryption Status LED Panel SCD Dot Meaning Flashing writing to The tape drive is reading from the tape, Green (once the tape, rewinding the tape, locating data on the per second) tape, loading the tape, or unloading the tape.

  • Page 26: Status Lights During Power-On Or Reset

    LTO Tape Drive User’s Guide 2 - Tape Drive Operation The SCD Dot is only illuminated if the LTO tape drive is both in Maintenance mode AND there is a drive dump available. Status Lights During Power-on or Reset During power-on, or a drive reset, the drive front panel displays drive progress as follows: 1.

  • Page 27: Power Button (External Drive)

    LTO Tape Drive User’s Guide 2 - Tape Drive Operation Function How to Initiate the Function Force a drive dump (part of CAUTION: If the tape drive detects a permanent error and the Maintenance mode) displays an error code, it automatically forces a drive dump (also known as a save of the firmware trace).

  • Page 28: Scd Dot

    LTO Tape Drive User’s Guide 2 - Tape Drive Operation Refer to Maintenance Mode Diagnostics Chapter 4, “Maintenance,” on page 47 lists the single-character codes that represent diagnostic or maintenance functions. To initiate a function, the unit must be in Maintenance mode. The SCD is blank during normal operation. SCD Dot If a drive memory dump is present while the drive is in Maintenance mode, a single dot illuminates in the lower right corner of the SCD (see Callout 6 in...

  • Page 29: Execute A Dump Operation When Not In Maintenance Mode

    LTO Tape Drive User’s Guide 2 - Tape Drive Operation After the last maintenance function is reached, the display code wraps around to NOTE: The unassigned digits (B, D, and G) are not displayed when the options are incremented. IMPORTANT: The Eject button must not be pressed more frequently than once per second while scrolling through the maintenance choices.

  • Page 30: Inserting A Tape Cartridge

    LTO Tape Drive User’s Guide 2 - Tape Drive Operation Inserting a Tape Cartridge To insert a tape cartridge: Write-Protect Switch 1. Ensure that the drive is powered On. 2. Ensure that the write-protect switch on the tape cartridge is properly set (see “Cartridge Write-Protect Switch”...

  • Page 31: Cleaning Cartridge Usage

    LTO Tape Drive User’s Guide 2 - Tape Drive Operation The Ready light flashes and the SCD counts down from , indicating the approximate cartridge rewinding status. Between the counts, the SCD displays random segments while the tape is rewinding into the cartridge. Push Eject to eject the cartridge when the Ready light stops flashing.

  • Page 32: Chapter 3: Tape Media

    Tape Media The LTO tape drives support Ultrium cartridges. This chapter covers the details regarding those cartridges. Topics in Tape Media: • Cartridge and Media • Cleaning Cartridge • Barcode Label • Cartridge Write-Protect Switch • Handling Cartridges • Repositioning or Reattaching a Leader Pin •...

  • Page 33: Cartridge Generation Colors

    LTO Tape Drive User’s Guide 3 - Tape Media Front Number Component LTO cartridge memory Cartridge door Leader Pin Write-protect Switch Label area Insertion guide Cartridge Generation Colors The different generations of IBM Ultrium data cartridges are identified by color: Type Cartridge Color Generation 8...

  • Page 34: Cartridge Compatibility By Drive Type

    LTO Tape Drive User’s Guide 3 - Tape Media Type Native Data Capacity Recording Format Ultrium 6 2500 GB Reads and writes data on 2176 tracks, (6250 GB at 2.5:1 compression) 16 tracks at a time. Ultrium 5 1500 GB Reads and writes data on 1280 tracks, (3000 GB at 2:1 compression) 16 tracks at a time.

  • Page 35: Barcode Label

    LTO Tape Drive User’s Guide 3 - Tape Media NOTE: The drive automatically ejects an expired cleaning cartridge without running the cleaning process. Replace the expired cleaning cartridge with a new cleaning cartridge and insert it into the drive. The IBM cleaning cartridges are valid for 50 uses. The cartridge’s LTO-CM chip tracks the number of times that the cartridge is used.

  • Page 36: Cartridge Write-Protect Switch

    LTO Tape Drive User’s Guide 3 - Tape Media • Remove the label from the label sheet carefully. Do not stretch the label or cause the edges to curl. • Position the label within the recessed label area. • With light finger pressure, smooth the label so that no wrinkles or bubbles exist on its surface.

  • Page 37: Ensuring Proper Packaging

    LTO Tape Drive User’s Guide 3 - Tape Media Ensuring Proper Packaging • When a cartridge is shipped, use the original or better packaging. • Always ship or store a cartridge in a jewel case. • Use only a recommended shipping container that securely holds the cartridge in its jewel case during transportation.

  • Page 38: Handle The Cartridge Carefully

    LTO Tape Drive User’s Guide 3 - Tape Media • Inspect the cartridge’s packaging to determine potential rough handling. • When a cartridge is inspected, open only the cartridge door. Do not open any other part of the cartridge case. The upper and lower parts of the case are held together with screws;...

  • Page 39: Repositioning Or Reattaching A Leader Pin

    LTO Tape Drive User’s Guide 3 - Tape Media Repositioning or Reattaching a Leader Pin CAUTION: Use a repaired tape cartridge only to recover data and move it to another cartridge. Continued use of a repaired cartridge might void the warranties of the drive and the cartridge. If the leader pin in your cartridge becomes dislodged from its pin-retaining spring clips or detaches from the tape, you must use the IBM Leader Pin Reattachment Kit (part number 08L9129) to reposition or reattach it.

  • Page 40: Reattaching A Leader Pin

    LTO Tape Drive User’s Guide 3 - Tape Media 3. Press the leader pin gently into the clips ( ) until it snaps into place and is firmly seated. 4. Close the cartridge door ( ). 5. To rewind the tape, insert the cartridge manual rewind tool ( ) into the cartridge’s hub ( ) and turn it clockwise until the tape becomes taut.
  • Page 41 LTO Tape Drive User’s Guide 3 - Tape Media • Use this procedure on your tape cartridge only when the leader pin detaches from the magnetic tape and you must copy the cartridge’s data onto another cartridge. Destroy the damaged cartridge after you copy the data. This procedure might affect the performance of the leader pin during threading and unloading operations.
  • Page 42 LTO Tape Drive User’s Guide 3 - Tape Media 5. Continue to turn the rewind tool counterclockwise until approximately 13cm (5 in.) of tape hangs from the cartridge door. If necessary, grasp the tape and pull gently to unwind it from the cartridge. 6.

  • Page 43: Cartridge Memory (Lto-Cm)

    LTO Tape Drive User’s Guide 3 - Tape Media c. Place the leader pin (Step 7 on page 42) into the cavity ( ) of the leader pin attach tool. NOTE: To prevent the leader pin from rolling into the cartridge, in the following step use care when the tape is folded over the pin.

  • Page 44: Handling And Shipping

    LTO Tape Drive User’s Guide 3 - Tape Media The best storage container for the cartridges (until they are opened) is the original shipping container. The plastic wrapping prevents dirt from accumulating on the cartridges and partially protects them from humidity changes. When you ship a cartridge, place it in its jewel case or in a sealed, moisture-proof bag to protect it from moisture, contaminants, and physical damage.

  • Page 45: Inspecting For Damage

    LTO Tape Drive User’s Guide 3 - Tape Media Inspecting for Damage When a cartridge is received, inspect it for damage prior to inserting it into the drive. The cartridge should show no evidence of: • Leader pin in any position other than fully seated into its cartridge location. •...

  • Page 46: Chapter 4: Maintenance

    Maintenance The diagnostic routines test the functions of the drive and report the results to the operator or service representative. Error details are available to isolate error conditions between the media and drive. The routines are: • Power-on self test. •...

  • Page 47: Maintenance Mode Diagnostics

    LTO Tape Drive User’s Guide 4 - Maintenance If the cartridge is in the drive at power-on, portions of POST are not executed. If possible (doesn’t apply to power off), the drive responds with CHECK CONDITION status (sense = Not Ready – Logical Unit has not Self-Configured) until all tests have completed successfully.

  • Page 48: Entering Maintenance Mode

    LTO Tape Drive User’s Guide 4 - Maintenance Display Code Maintenance Function Function Code H: Test Head: Performs tests to ensure that the tape drive’s head and tape-carriage mechanics are working correctly. Function Code J: Fast Read/Write Test: Performs tests to ensure that the drive can read from and write to tape.

  • Page 49: Function Code 1: Run Drive Diagnostics

    LTO Tape Drive User’s Guide 4 - Maintenance Function Code 1: Run Drive Diagnostics Approximate Run Time = 5 minutes per loop Total Number of Loops = 1 Function Code runs tests that determine whether the drive can properly load and eject cartridges and read and write data.

  • Page 50: Function Code 3: Create Fmr Tape

    LTO Tape Drive User’s Guide 4 - Maintenance 2. Press the Eject button once per second until appears in the SCD. If you cycle past the desired code, press the Eject button once per second until the code reappears. 3. Press and hold the Eject button for three (3) or more seconds, then release it to select the function.

  • Page 51: Function Code 4: Force A Drive Dump

    LTO Tape Drive User’s Guide 4 - Maintenance • If the tape drive fails to create the FMR tape, it displays an error code. To determine the error, see the “Error Codes Table” on page 62. The tape drive then unloads the FMR tape and exits Maintenance mode after the cartridge is removed from the drive.

  • Page 52: Function Code 6: Run Host Interface Wrap Test

    LTO Tape Drive User’s Guide 4 - Maintenance 5. Press and hold the Eject button for three (3) or more seconds, then release it to select one of the above functions. • If you selected , the drive will exit Maintenance mode. •...

  • Page 53: Function Code 7: Run Rs-422 Wrap Test

    LTO Tape Drive User’s Guide 4 - Maintenance 6. To select one of the above functions, press and hold the Eject button for three (3) or more seconds and then release it. The drive automatically starts the test. If you cycle past the desired code, press the Eject button once per second until the code reappears.

  • Page 54: Function Code 9: Display Error Code Log

    LTO Tape Drive User’s Guide 4 - Maintenance 2. Press the Eject button once per second until appears in the SCD. If you cycle past the desired code, press the Eject button once per second until the code reappears. 3. Press and hold the Eject button for three (3) or more seconds, then release it to select the function The SCD changes to a flashing , requesting a cartridge.

  • Page 55: Function Code C: Insert Cartridge Into Tape Drive

    LTO Tape Drive User’s Guide 4 - Maintenance 2. Press the Eject button once per second until appears in the SCD. If you cycle past the desired code, press the Eject button once per second until the code reappears. 3. Press and hold the Eject button for three (3) or more seconds, then release it to select the function flashes in the SCD, followed by .

  • Page 56: Function Code F: Write Performance Test

    LTO Tape Drive User’s Guide 4 - Maintenance • If an error is detected, the Fault light flashes amber and the drive posts an error code to the SCD. To determine the error, locate the code in the “Error Codes Table” on page 62.

  • Page 57: Function Code J: Fast Read/Write Test

    LTO Tape Drive User’s Guide 4 - Maintenance Once you begin this test, the diagnostic test begins the loop sequence. Time the first loop by pressing the Eject button once after the completion of the first loop to stop the diagnostic. Record the time it takes for the test to complete.

  • Page 58: Function Code L: Load/Eject Test

    LTO Tape Drive User’s Guide 4 - Maintenance Press the Eject button to stop the diagnostic and exit Maintenance mode. • Pressing the Eject button once will abort the test at the end of the current test loop. • Pressing the Eject button twice will abort the test immediately. Wait for the drive to rewind the tape and eject the cartridge.

  • Page 59: Function Code P: Post Error Reporting Enabled

    LTO Tape Drive User’s Guide 4 - Maintenance 1. Place the drive in Maintenance mode by pressing the Eject button three (3) times within two (2) seconds. 2. Press the Eject button once per second until appears in the SCD. If you cycle past the desired code, press the Eject button once per second until the code reappears.

  • Page 60: Send Diagnostics

    LTO Tape Drive User’s Guide 4 - Maintenance 2. Press the Eject button once per second until either appears in the SCD indicating the current setting for Post Error Reporting. If you cycle past the desired code, press the Eject button once per second until the code reappears.

  • Page 61: Error Detection

    LTO Tape Drive User’s Guide 4 - Maintenance Error Detection The drive detects errors by the use of: • Power-On Self Test • Microcode detection of errors during operation • Hardware detection of errors during operation The drive maintains an internal record of error information until it receives verification that the error information was received by the controlling system, or the drive is power cycled.

  • Page 62: Hardware Detection Of Errors

    LTO Tape Drive User’s Guide 4 - Maintenance Error Condition Operation Note Load Eject Write Read Motion Media error Fenced Fenced Fenced Failure occurs which cause the drive to make the volume read-only. Write Protect Fenced Will not write. Diagnostic Failure Fenced Fenced Fenced...

  • Page 63: Error Isolation

    LTO Tape Drive User’s Guide 4 - Maintenance Error Code Description Display Conditions Drive Error Drive determined that a drive hardware failure has occurred, most result of performance degradation. Error condition likely as a clears when drive is powered off. Drive is not disabled. Drive needs to be cleaned Drive determines that it needs to be cleaned.

  • Page 64: Error Recording

    LTO Tape Drive User’s Guide 4 - Maintenance • SCSI error sense data • TapeAlert flags in SCSI Log Sense page code 0x2E When a failure occurs, the status LED indicates that an error has occurred and the SCD indicates the error code, as described in the “Error Codes Table”...
  • Page 65 LTO Tape Drive User’s Guide 4 - Maintenance the drive flash EEPROM to determine the more likely cause of failure. SARS can cause the drive to request a cleaner tape, to mark the media as degraded, and to indicate that the hardware has degraded.

  • Page 66: Chapter 5: Troubleshooting

    Troubleshooting If you encounter problems when running the LTO tape drive, refer to this flowchart: Start 1. Try another electrical outlet. Does the 2. Try another power cord. tape drive 3. Refer to the Pre-Call Checklist before calling. power on? 4.

  • Page 67: Procedure 1: Determining Firmware Level And Capturing Drive Dump

    LTO Tape Drive User’s Guide 5 - Troubleshooting Topics in Troubleshooting: • Procedure 1: Determining Firmware Level and Capturing Drive Dump • Procedure 2: Inspecting a Cartridge for Damage • Procedure 3: Checking Host Connections • Procedure 4: Verifying Host Interface Communications •...

  • Page 68: Procedure 3: Checking Host Connections

    LTO Tape Drive User’s Guide 5 - Troubleshooting 3. Inspect the rear of the cartridge (the part that you load first into the tape load compartment). Ensure that there are no gaps in the seam of the cartridge case. If there are gaps, the leader pin might be dislodged.

  • Page 69: Resolving Problems Reported By The Server

    LTO Tape Drive User’s Guide 5 - Troubleshooting Complete these steps: 1. If the ITDT utility is not installed on your system, download the appropriate operating system version from the web into a directory or folder of your choice. 2. When installation is complete, run the SCAN option to determine whether your system can detect all of the LTO tape drive devices (including any libraries or autoloaders that might be on the bus).

  • Page 70: Resolving Media-Related Problems

    LTO Tape Drive User’s Guide 5 - Troubleshooting Resolving Media-Related Problems To resolve problems that are related to media, the drive’s firmware includes: • Test Cartridge & Media diagnostic test that verifies whether a suspect cartridge and its magnetic tape are acceptable for use. •...

  • Page 71: Replacing The Lto Tape Drive

    LTO Tape Drive User’s Guide 5 - Troubleshooting • “Function Code 1: Run Drive Diagnostics” on page 49 to determine whether the drive can properly load and eject cartridges, and read and write data. • “Function Code E: Test Cartridge and Media” on page 55 to determine whether a suspect cartridge and its magnetic tape are acceptable.

  • Page 72: Appendix A: Error Codes And Acronyms

    Error Codes and Acronyms This appendix details the event codes and key acronyms for the LTO tape drive. If the drive detects a permanent error, it displays the error code on the SCD and flashes the Fault light (Ready light is Off). •...

  • Page 73: Error Codes

    LTO Tape Drive User’s Guide A - Error Codes and Acronyms Error Codes The following table lists the possible error codes along with the cause and action necessary. Error Code Cause and Action No error occurred and no action is required. This code displays when diagnostic tests are finished running and no error occurred.
  • Page 74 LTO Tape Drive User’s Guide A - Error Codes and Acronyms Error Code Cause and Action Firmware or hardware problem. The tape drive determined that a firmware or tape drive hardware failure occurred. Complete this action: 1. Collect a drive memory dump. NOTE: Do not force a new memory dump;...
  • Page 75 LTO Tape Drive User’s Guide A - Error Codes and Acronyms Error Code Cause and Action Tape drive or media error. The tape drive determined that an error occurred, but it cannot isolate the error to faulty hardware or to the tape cartridge. Ensure that the tape cartridge is the correct media type: •...
  • Page 76 LTO Tape Drive User’s Guide A - Error Codes and Acronyms Error Code Cause and Action 6 (continued) Problems with Reading Data If the problem occurred while the tape drive was reading data from the tape, complete one of these procedures: •...
  • Page 77 LTO Tape Drive User’s Guide A - Error Codes and Acronyms Error Code Cause and Action Media error. The tape drive determined an error occurred because of a faulty tape cartridge or an invalid tape cartridge. Ensure that the tape cartridge is the correct media type: •...
  • Page 78 LTO Tape Drive User’s Guide A - Error Codes and Acronyms Error Code Cause and Action Tape drive or RS-422 error. The tape drive determined that a failure occurred in the tape drive’s hardware or in the RS-422 connection. See “Function Code 7: Run RS- 422 Wrap Test”...

  • Page 79: Acronyms And Abbreviations

    LTO Tape Drive User’s Guide A - Error Codes and Acronyms Error Code Cause and Action Fiber AL_PA conflict. Two drives on fiber loop have the same AL_PA. Modify the tape drive AL_PA to eliminate the conflict. NOT SUPPORTED ON THIS DRIVE. Encryption Error.
  • Page 80 LTO Tape Drive User’s Guide A - Error Codes and Acronyms Acronym Meaning Remote Management Interface Storage Area Network Serial Attached SCSI SNMP Simple Network Management Protocol Secure Shell Secure Socket Layer Unit Identification Universal Serial Bus WORM Write Once, Read Many WWPN World-Wide Port Name 10400934-001...
  • Page 81 TapeAlert Codes TapeAlert is a patented technology and standard of the American National Standards Institute (ANSI) that defines conditions and problems that are experienced by tape drives. The technology enables a server to read TapeAlert flags from a tape drive through the host interface.
  • Page 82 LTO Tape Drive User’s Guide B - TapeAlert Codes Code Description Clear Type 0021h Eject Media Critical 0022h Download Fault Warning 0024h Drive Temperature Warning 0025h Drive Voltage Warning 0026h Predictive Failure Critical 0027h Diagnostics Required Warning 0029h Loader Stray Tape Critical 002Ah Loader Hardware...
  • Page 83 Servicing Tape Drives This appendix details the information for trained service personnel to assist them in servicing LTO tape drives. Topics in Servicing Tape Drives: • Removing a Stuck Cartridge Removing a Stuck Cartridge IMPORTANT: Disassembly of tape drives to remove stuck cartridges are done by service personnel.
  • Page 84 Index Symbols > (menu flow indicator) product documentation abbreviations removing a stuck cartridge acronyms alert definitions SCD error codes Single-Character Display (SCD) capacities single-character error codes cartridges software update supported stuck cartridge removal characters not used by SCD supported cartridges conventions, typographical customer support tape drive operation...

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