Troubleshooting - ROL ERGO GF-470 User Manual

5.5

Troubleshooting

Problem
The desk is not able
to move.
Only one column is
moving.
Both columns are
moving but at
different speeds.
The desk only moves
short distances.
The desk stops
and reverse during
operation.
The desk is not able
to drive all the way up
or all the way down.
The desk can only
drive in one direction
(up or down).
The desk is not
horizontal.
During reset, only
one column is moving
downwards.
ROL | ERGO Sweden W: www.rolergo.com
Suggested correction
Make sure that all
cabels are connected.
Unplug the desk from
the wall socket for
roughly one minute
and reconnect.
It is possible to move
the slower column by
pulling/pushing.
It is not possible to
move the slower
column by pulling/
pushing.
Make sure that
the desk is not
overloaded.
Make sure that
nothing is blocking
the table movement.
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Connect the cables.
Follow install
instructions and
perform a reset.
Perform a reset. If
there's still only one
column moving,
replace the column
that is moving.
Replace the column
that is moving slower
than the other.
Replace the column
that is moving faster
than the other.
Unload the desk. If
the problem remains
replace the control
box.
Remove the obstacle.
If the problem
remains replace the
whole underframe.
Peform a reset.
Motor or actuator
damaged. Change
the column that is not
moving.
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