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Dell PowerVault 500 Owner's Manual

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Dell™ PowerVault™ 500 Systems Hardware Owner's Manual
About Your System
Using the System Setup Program
Installing System Components
Troubleshooting Your System
Running the System Diagnostics
Jumpers and Connectors
Getting Help
Glossary
 Notes, Notices, and Cautions
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION:
A CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2007 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, PowerVault, PowerApp, PowerConnect, XPS, and Dell OpenManage are trademarks of Dell Inc.; Intel is a registered
trademarks of Intel Corporation in the U.S. and other countries; Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation in the United States and/or
other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.

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  • Page 1 Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 2: About Your System

    NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents.  Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

  • Page 3: Front-Panel Features And Indicators

    Screen). This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC. <Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access to selected DRAC configuration settings. See the DRAC User's Guide for more information on setup and use of DRAC.  Front-Panel Features and Indicators Figure 1-1...

  • Page 4: Back-Panel Features And Indicators

    drive-status indicator (green and amber) green drive-activity indicator Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal"...

  • Page 5: Connecting External Devices

      Connecting External Devices When connecting external devices to your system, follow these guidelines:  Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

  • Page 6: Lcd Status Messages

    Specified microprocessor is reporting an internal error. See your system's Information Update Tech Sheet located on E1410 CPU # IERR support.dell.com for the most current system information. If problem persists, see Getting Help. Specified microprocessor is out of acceptable temperature Troubleshooting System Cooling Problems.
  • Page 7 No power is available from the specified power supply; Troubleshooting Power Supplies. E1610 PS # Missing specified power supply is improperly installed or faulty. No power is available from the specified power supply; Troubleshooting Power Supplies. E1614 PS # Status specified power supply is improperly installed or faulty.

  • Page 8: Solving Problems Described By Lcd Status Messages

    Troubleshooting System Memory. If problem persists, see Getting E201E Help. Dell remote access controller (DRAC) configuration failure. Check screen for specific error messages. E201F DRAC Config Ensure that DRAC cables and connectors are properly seated. If problem persists, see your DRAC documentation.

  • Page 9: System Messages

    FBD training error: The following branch DIMMs that are incompatible with each other. recommends purchasing memory upgrade kits directly has been disabled: Branch x from www.dell.com or your Dell sales agent to ensure compatibility. Faulty keyboard controller; faulty system board. Getting Help.
  • Page 10 See Troubleshooting System Memory. Faulty battery or faulty chip. Troubleshooting the System Battery. Time-of-day clock stopped The specified DIMM(s) are incompatible with the Ensure that only Dell-qualified memory is used. Dell The following DIMM pair is not compatible...

  • Page 11: Warning Messages

    DIMM x and from www.dell.com or your Dell sales agent to ensure DIMM y compatibility. The specified DIMM(s) are incompatible with the Ensure that only ECC FBD1 memory is used. Dell The following DIMMs are not compatible: system.
  • Page 12 Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 13: Running The System Diagnostics

    Back to Contents Page   Running the System Diagnostics Dell™ PowerVault™ 500 Systems Hardware Owner's Manual   Using Server Administrator Diagnostics   System Diagnostics Features   When to Use the System Diagnostics   Running the System Diagnostics   System Diagnostics Testing Options   Using the Custom Test Options If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss.

  • Page 14: Using The Custom Test Options

    Click the testing option in the Main Menu window. Table 5-1 provides a brief explanation of testing options.  Table 5-1. System Diagnostics Testing Options      Testing Function Option Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem.

  • Page 15: Getting Help

    For customers in the United States, call 800-W W W-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 16 Back to Contents Page   Glossary Dell™ PowerVault™ 500 Systems Hardware Owner's Manual This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management.
  • Page 17 DNS — Domain Name System. A method of translating Internet domain names, such as www.dell.com, into IP addresses, such as 143.166.83.200. DRAM — Dynamic random-access memory. A system's RAM is usually made up entirely of DRAM chips.
  • Page 18 subsystems include integrated host adapter circuitry.) To add a SCSI expansion bus to your system, you must install or connect the appropriate host adapter. Hz — Hertz. I/O — Input/output. A keyboard is an input device, and a monitor is an output device. In general, I/O activity can be differentiated from computational activity. ID —...
  • Page 19 and RAM) and add-in memory modules (DIMMs). MHz — Megahertz. mirroring — A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data. Mirroring functionality is provided by software. See also guarding, integrated mirroring, striping, and RAID. mm —...
  • Page 20 — An I/O port used most often to connect a modem to your system. You can usually identify a serial port on your system by its 9-pin connector. service tag — A bar code label on the system used to identify it when you call Dell for technical support.
  • Page 21 W — Watt(s). WH — Watt-hour(s). win.ini file — A start-up file for the Windows operating system. When you start Windows, it consults the win.ini file to determine a variety of options for the Windows operating environment. The win.ini file also usually includes sections that contain optional settings for Windows application programs that are installed on the hard drive.

  • Page 22: Installing System Components

    Back to Contents Page   Installing System Components Dell™ PowerVault™ 500 Systems Hardware Owner's Manual   Recommended Tools   Inside the System   Front Bezel   Opening and Closing the System   Hard Drives   Replacing a Hard-Drive Carrier   Power Supplies   System Fans   Cooling Shroud   Fan Brackets   SAS Controller Daughter Card   RAID Battery   Configuring the Boot Device...

  • Page 23: Inside The System

     Key to the system keylock  #1 and #2 Phillips screwdrivers  T-10 Torx driver  Wrist grounding strap  Inside the System   CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 24: Removing The Front Bezel

    accessible through the front bezel displays the system's status.   Removing the Front Bezel   1. Using the system key, unlock the bezel.   2. Press the tab at the left end of the bezel.   3. Rotate the left end of the bezel away from the system to release the right end of the bezel.  ...

  • Page 25: Hard Drives

      3. Push down the latch to lever the cover into the closed position.   4. Rotate the latch release lock in a clockwise direction to secure the cover.  Figure 3-3. Removing the Cover latch latch release lock alignment J hooks  ...

  • Page 26: Installing A Drive Blank

      3. Pull the ends of the blank outward until the blank is free.   Installing a Drive Blank The drive blank is keyed to ensure correct insertion into the drive bay. To install a 3.5-inch drive blank, insert and rotate in the keyed side of the blank into the drive bay and press evenly on the other end of the blank until it is fully inserted and latched.  ...

  • Page 27: Replacing A Hard-Drive Carrier

    4. Replace the front bezel, if it was removed in step  Replacing a Hard-Drive Carrier   Removing a Hard Drive From a Hard-Drive Carrier   1. If you are removing a SATA hard drive from a SATAu drive carrier, remove the interposer card: a.

  • Page 28: Installing A Sata Hard Drive And Interposer Card Into A Satau Hard-Drive Carrier

      1. Insert the SATA hard drive into the hard-drive carrier with the connector end of the drive at the rear. See Figure 3-6.   2. Align the screw holes on the hard drive with the holes on the hard-drive carrier. See Figure 3-6.  ...

  • Page 29: Power Supplies

    screws (4) SATAu drive carrier interposer card (SATA only) SATA hard-drive hole labels      Power Supplies Your system supports one or two power supplies rated at an output of 750 W. If only one power supply is installed, it must be installed in the left power supply bay (1).

  • Page 30: System Fans

    1  locking tab cable retention bracket power-supply handle       Replacing a Power Supply   1. With the power-supply handle in the extended position, slide the new power supply into the chassis. See Figure 3-8.   2. Rotate the handle down until it is completely flush with the power-supply faceplate and the orange snap engages. See Figure 3-8.  ...

  • Page 31: Replacing A Cooling Fan

     Figure 3-9. Removing and Installing a Cooling Fan fan bracket fan handle       Replacing a Cooling Fan   1. Ensure that the fan handle is upright and lower the fan into its fan cage until the fan is fully seated. Then lower the fan handle until it snaps into place. See Figure 3-9.

  • Page 32: Installing The Cooling Shroud

    shroud pivots (2) cooling shroud release latch shroud hinges (2) fan bracket       Installing the Cooling Shroud   1. Align the hinges on the shroud pivots located on either end of the fan bracket. See Figure 3-10.   2. Slowly lower the shroud straight down into the system until the fan connector engages and the latches snap into place.  Fan Brackets  ...

  • Page 33: Replacing The Fan Bracket

    release latch fan bracket plastic clip fan bracket slot in power supply cage tabs (2)       Replacing the Fan Bracket   1. Insert the two tabs on the right side of the fan bracket into the two slots on the system board tray.  ...
  • Page 34 1 SAS controller daughter card 2 SAS controller daughter card slot 3 release tab 4 SAS controller daughter card battery connector 5 SAS connectors 0 and 1 (for RAID card only) out to 6 chassis slots (2) backplane SAS_A or SAS_B (for RAID card only) connector 7 SAS controller daughter card tray  ...

  • Page 35: Removing A Sas Controller Daughter Card

    SAS controller 0 SAS RAID controller daughter card SAS controller 1 SAS backplane A 3.5-inch x4 backplane       Removing a SAS Controller Daughter Card   1. Disconnect any battery connectors if applicable.   2. Disconnect the control panel cable. See Removing the Control Panel Assembly  ...

  • Page 36: Removing A Raid Battery

     Configuring the Boot Device NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.com for the latest support information about booting from external devices. If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot) controller. The device that the system boots from is determined by the boot order specified in the System Setup program.

  • Page 37: Removing An Expansion Card

    d.  When the card is seated in the connector, close the expansion-card latch. See Figure 3-17.  Figure 3-17. Installing an Expansion Card front card guide expansion-card connector card-edge connector expansion card expansion-card guide latch       6. Connect any expansion-card cables for the new card. See the documentation that came with the card for information about its cable connections.

  • Page 38: Replacing The Expansion-Card Cage

    NOTE: You must remove all expansion cards from the expansion-card cage before removing the expansion-card cage from the system.   1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.   2. Open the system. See Opening the System.

  • Page 39: Removing The Optical Drive

      2. Open the system. See Opening the System.   3. Remove the plastic filler plug from the system back panel. See Figure 3-19.   4. Remove the central riser board. See Removing the Central Riser Board.   5. Angle the RAC card so that its NIC connector inserts through the back- panel RAC card opening, and then straighten the card.  Figure 3-19.

  • Page 40: Installing The Optical Drive

      1. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.   2. Remove the bezel. See Removing the Front Bezel.   3. Open the system. See Opening the System   4. Disconnect the optical drive cable from the back of the drive.  ...
  • Page 41 Removing and Replacing the Tape Drive Cable Retention Bracket.   5. Disconnect the cable from the back of the diskette drive.   6. Release the diskette drive carrier from its slot in the media bay: a.  Gently squeeze down on the plastic tabs on the side of the carrier while pushing toward the front of the system until you feel the carrier sliding freely forward.

  • Page 42: Installing The Diskette Drive Into The Drive Carrier

    diskette drive tray shim diskette drive diskette drive release tabs (2)   Installing the Diskette Drive Into the Drive Carrier   1. Align the back of the diskette drive with the back of the carrier.   2. Add the shim to the drive.  ...
  • Page 43 tape drive blank tape drive rails release tab (2) media bay   3. Remove the four screws affixing the tape drive blank to the rails, and set the rails aside for installation onto the drive. See Figure 3-24.   4. Prepare the tape drive for installation. Ground yourself by touching an unpainted metal surface on the back of the system, unpack the drive (and controller card, if applicable), and compare the jumper and switch settings with those in the drive documentation.

  • Page 44: System Memory

    If you remove your original memory modules from the system during a memory upgrade, keep them separate from any new memory modules that you may have, even if you purchased the new memory modules from Dell. Use only 533 MHz or 667 MHz DDR II FB-DIMMs.
  • Page 45 Non-Optimal Memory Configurations System performance can be affected if your memory configuration does not conform to the preceding installation guidelines. Your system may issue an error message during startup stating that your memory configuration is non-optimal.   Memory Sparing Support The system supports memory sparing if eight identical memory modules are installed in the system.

  • Page 46: Removing Memory Modules

    memory module memory module socket ejectors (2) socket alignment key   6. Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.  ...

  • Page 47: Activating The Integrated Nic Toe

    Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.   1. Prior to upgrading your system, download the latest system BIOS version on support.dell.com.   2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  • Page 48: Installing A Processor

    heat sink heat-sink retention levers (2) retention lever latch       7. Wait 30 seconds for the heat sink to loosen from the processor.   8. Open the other heat sink retention lever.   9. If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise direction until it releases from the processor.

  • Page 49: Replacing The System Battery

     Using a clean lint-free cloth, remove the existing thermal grease from the heat sink you removed in step ¡  Open the grease packet included with your processor kit and apply thermal grease evenly to the top of the processor. ¡  Place the heat sink on the processor.

  • Page 50: Removing The Left Expansion-Card Riser Board

    negative side of battery connector     NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.   5. Install the new system battery. a.  Support the battery connector by pressing down firmly on the positive side of the connector. b.

  • Page 51: Installing The Left Riser Board

    riser release pin expansion-card rails expansion-card cage riser securing tabs (6) riser securing slots (6)       Installing the Left Riser Board   CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 52: Installing The Central Riser Board

    card guide (2) release tab central riser board guide pins (2) system board socket       Installing the Central Riser Board   1. Fitting the two guides over the guide pins on the system board, gently lower the central riser board until the board connector is firmly seated into the system board socket.

  • Page 53: Installing The Sideplane Board

    sideplane board sideplane release tabs (2) guides (2) backplane connector pins (2)       Installing the Sideplane Board   CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 54: Installing The Sas Backplane Board

    NOTE: To properly reinstall the hard drives, ensure that you record which hard drive you remove from which bay.   7. Disconnect the SAS cable(s) and control panel cable from the backplane connectors. See SAS and SAS RAID Controller Daughter Card Cabling Guidelines Removing the Control Panel Assembly.

  • Page 55: Control Panel Assembly (Service-Only Procedure)

    NOTE: Reinstall the hard drives in the same drive bays from which they were removed.   10. If applicable, reconnect the internal tape drive. See Removing and Installing an Internal SCSI Tape Drive.   11. If applicable, reconnect the diskette drive. See Installing the Diskette Drive Into the System.

  • Page 56: Installing The Control Panel Assembly

    1 display module label 2 display module securing screws (2) 3 display module 4 display module cable 5 control panel cable 6 control panel circuit board 7 control-panel circuit board securing screws (3)       Installing the Control Panel Assembly  ...

  • Page 57: Installing The System Board

      13. Remove the SAS backplane. See Removing the SAS Backplane Board.   14. Remove the system board: a.  Pull the system-board tray riser release pin. See Figure 3-35. b.  While pulling the release pin, slide the system-board tray toward the front of the chassis. c.
  • Page 58 13. Replace the expansion-card cage. See Replacing the Expansion-Card Cage.   14. If applicable, replace any expansion cards. See Installing an Expansion Card.   15. Close the system. See Closing the System. Back to Contents Page  ...

  • Page 59: Jumpers And Connectors

    Back to Contents Page   Jumpers and Connectors Dell™ PowerVault™ 500 Systems Hardware Owner's Manual   System Board Jumpers   System Board Connectors   SAS Backplane Board Connectors   Sideplane Board Connectors   Expansion-Card Riser-Board Components and PCI Buses    Disabling a Forgotten Password This section provides specific information about the system jumpers and describes the connectors on the various boards in the system.

  • Page 60: Sas Backplane Board Connectors

     Table 6-2. System Board Connectors         Connector Description RAC_CONN2 Remote Access Control (RAC) card 2 SATA_B SATA B connector RAC_CONN1 Remote Access Control (RAC) card 1 DIMM 1 Memory module, slot 1 DIMM 5 Memory module, slot 5 DIMM 2 Memory module, slot 2 DIMM 6...

  • Page 61: Sideplane Board Connectors

    Figure 6-3 Figure 6-4 show the location of the connectors on the three SAS backplane board options.  Figure 6-3. SAS Backplane Board Components: 3.5-inch x6 Option drive 0 (SASDRV0) primary SAS (SAS_A) drive 2 (SASDRV2) optical drive power (CD_PWR) secondary SAS (SAS_B) drive 4 (SASDRV4) drive 5 (SASDRV5) drive 3 (SASDRV3)

  • Page 62: Expansion-Card Riser-Board Components And Pci Buses

    control panel (CTRL) SAS controller daughter card (PCIE_STORAGE) chassis intrusion switch CD IDE (IDE) pin guides (2) system board connector  Expansion-Card Riser-Board Components and PCI Buses  Figure 6-6, Figure 6-7, and Figure 6-8 show the components on the optional PCI-X/PCIe expansion-card riser boards, including the expansion-card slots and buses.

  • Page 63: Disabling A Forgotten Password

    slot 1 PCI-X - x8 lane width system board connector  Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in Using the System Setup Program. The password jumper enables these password features or disables them and clears any password(s) currently in use. NOTICE: See "Protecting Against Electrostatic Discharge"...

  • Page 64: Using The System Setup Program

    Back to Contents Page   Using the System Setup Program Dell™ PowerVault™ 500 Systems Hardware Owner's Manual   Entering the System Setup Program   System Setup Options   System and Setup Password Features   Disabling a Forgotten Password   Baseboard Management Controller Configuration After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.

  • Page 65: Memory Information Screen

    CD-ROM may be present.   NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.com for the latest support information about booting from external devices USB Flash Drive Type Determines the emulation type for a USB flash drive. Hard disk allows the USB flash drive to act as a hard drive. Floppy allows the (Auto default) USB flash drive to act as a removal diskette drive.

  • Page 66: Cpu Information Screen

    Option Description System Memory Size Displays the amount of system memory. System Memory Displays the type of system memory. Type System Memory Displays the system memory speed. Speed Video Memory Displays the amount of video memory. System Memory Specifies whether system memory tests are run at system boot. Options are Enabled and Disabled. Testing Redundant Memory Enables or disables the redundant memory feature.

  • Page 67: Serial Communication Screen

    default) Embedded Gb NIC1 Enables or disables the system's integrated NIC. Options are Enabled without PXE, Enabled with PXE, and Disabled. PXE (Enabled with PXE support allows the system to boot from the network. Changes take effect after the system reboots. default) MAC Address Displays the MAC address for the integrated 10/100/1000 NIC.

  • Page 68: Exit Screen

    Unlocked. In this state, you can disable the system password at system start-up by pressing <Ctrl><Enter> and then change the password using the System Password option. TPM Security Sets the reporting of the Trusted Platform Module (TPM) in the system. (Off default) When set to Off (default), presence of the TPM is not reported to the operating system.

  • Page 69: Using The System Password

      Using the System Password After a system password is assigned, only those who know the password have full use of the system. When the System Password option is set to Enabled, the system prompts you for the system password after the system starts.  ...

  • Page 70: Using The Setup Password

    NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password options to further protect your system from unauthorized changes.   Deleting or Changing an Existing System Password   1. When prompted, press <Ctrl><Enter> to disable the existing system password. If you are asked to enter your setup password, contact your network administrator.

  • Page 71: Baseboard Management Controller Configuration

     Disabling a Forgotten Password Disabling a Forgotten Password.  Baseboard Management Controller Configuration The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems remotely. BMC provides the following features:  Uses the system's integrated NIC  Fault logging and SNMP alerting  Access to system event log and sensor status  Control of system functions including power on and off  Support is independent of the system's power or operating state...

  • Page 72: Troubleshooting Your System

    Back to Contents Page   Troubleshooting Your System Dell™ PowerVault™ 500 Systems Hardware Owner's Manual   Safety First—For You and Your System   Start-Up Routine   Checking the Equipment   Troubleshooting Basic I/O Functions   Troubleshooting a NIC   Troubleshooting a Wet System   Troubleshooting a Damaged System   Troubleshooting the System Battery   Troubleshooting Power Supplies   Troubleshooting System Cooling Problems...

  • Page 73: Troubleshooting External Connections

     Table 4-2. IRQ Assignment Defaults      IRQ Line Assignment IRQ0 System timer IRQ1 Keyboard controller IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Serial port 2 (COM2 and COM4) IRQ4 Serial port 1 (COM1 and COM3) IRQ5 Remote access controller IRQ6 Diskette drive controller IRQ7...

  • Page 74: Troubleshooting The Mouse

      Problem  System message indicates a problem with the keyboard  Keyboard is not functioning properly   Action   1. Enter the System Setup program and ensure that the USB ports are enabled. See Using the System Setup Program.   2. Examine the keyboard and its cable for signs of damage.  ...

  • Page 75: Troubleshooting A Serial I/O Device

      2. If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require.   3. Run the appropriate online diagnostic test. See Using Server Administrator Diagnostics. If the tests run successfully but the problem persists, see Troubleshooting a Serial I/O Device.

  • Page 76: Troubleshooting A Nic

     Troubleshooting a NIC   Problem  NIC cannot communicate with network.   Action   1. Run the appropriate online diagnostic test. See Running the System Diagnostics.   2. Check the appropriate indicator on the NIC connector. See NIC Indicator Codes.  If the link indicator does not light, check all cable connections.  If the activity indicator does not light, the network driver files might be damaged or missing.

  • Page 77: Troubleshooting A Damaged System

    8. Run the appropriate online diagnostic test. See Using Server Administrator Diagnostics. If the tests fail, see Getting Help.  Troubleshooting a Damaged System   Problem  System was dropped or damaged.   Action   CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 78: Troubleshooting Power Supplies

    NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the System Setup program, the problem may be caused by software rather than by a defective battery.  Troubleshooting Power Supplies  ...

  • Page 79: Troubleshooting System Memory

    Problem  System-status indicator is amber.  Systems management software issues a fan-related error message.  Front panel LCD indicates a problem with the fan.   Action   CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 80: Troubleshooting A Diskette Drive

      6. Open the system. See Opening and Closing the System.   7. Reseat the memory modules in their sockets. See Installing Memory Modules.   8. Close the system. See Opening and Closing the System.   9. Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.  ...

  • Page 81: Troubleshooting An Optical Drive

      12. Open the system. See Opening and Closing the System.   13. Remove all expansion cards installed in the system. See Removing an Expansion Card.   14. Close the system. See Opening and Closing the System.   15. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  ...

  • Page 82: Troubleshooting An External Scsi Tape Drive

     Troubleshooting an External SCSI Tape Drive   Problem  Defective tape drive  Defective tape cartridge  Missing or corrupted tape-backup software or tape drive device driver  Defective SCSI controller   Action   1. Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works.  ...

  • Page 83: Troubleshooting A Sas Or Sas Raid Controller Daughter Card

    CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. NOTICE: This troubleshooting procedure can destroy data stored on the hard drive.

  • Page 84: Troubleshooting Expansion Cards

    CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.  ...

  • Page 85: Troubleshooting The Microprocessors

      4. Open the system. See Opening and Closing the System.   5. Ensure that each expansion card is firmly seated in its connector. SeeInstalling an Expansion Card.   6. Close the system. See Opening and Closing the System.   7.
  • Page 86 If the tests fail or the problem persists, continue to the next step.   8. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.   9. Open the system. See Opening and Closing the System.

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