Restore Factory Settings; Troubleshooting - Moxee K779HSDL Quick Start Manual

Restore Factory Settings

If you are uncertain of which Wi-Fi settings you have configured or changed, you can restore the
factory defaults that come with the MiFi to reconfigure the device Wi-Fi setting.
1. Log into Device Management Website to restore to factory default settings.
2. Press and hold "Reset" button for 5 seconds, and K779HSDL will be activated again and
restored to factory settings.
Note: Reset button will delete all the device's user-defined Wi-Fi settings and restore Admin
setting and Wi-Fi Setting to factory default.
Trouble Shooting:
If you are having trouble with K779HSDL, here are a few things you can do to get it to function
properly.
1. If the K779HSDL is not responsive, reboot it by press the "Power" button for about 8 seconds
2. Restore factory settings
Q&A
Q: What do I do if I see the SSID but failed to connect?
A: 1 Check the password you entered is the right one.
2 Check if WPS security is enabled on your PC? If so, check the device to see if it is expecting a
WPS action from your PC.
Q: What to do if there is No service?
A: The possible reason is listed as bellow:
1 Unstable local signal.
2 Hardware problem
You can try the following solutions:
1 If you are inside a building or near a structure that may be blocking the signal, change the
position or location of the device. For example, try moving the device close to a window.
2 Check the hardware or use another device and retry
Q: What to do if I forgot Wi-Fi Key?
A: 1)you can find the WiFi Key in the WiFi Info page on the LCD.
2)you can also reset the device to factory defaults by press the reset button for 5 seconds.
Q: Data connection failed.
A: You have no network coverage. Try moving location until you get good reception.
Q: The modem cannot connect to the internet when overseas
A: you can check if the data roaming function is enabled in the Device Setting page on the
LCD.
Make sure you have international roaming enabled on your plan. You can contact your
service provider before you go overseas to enable roaming.