Bosch Solution 2000 Series Troubleshooting

Touchscreen - Solution 2000/3000
Troubleshooting (End Users)
1
Problem
• Time is not correct
2
Problem
• WiFi is not connected
3
Problem
• The TouchOne
reboots
continuously.
4
Problem
• Customer wants
to manually
upgrade the
firmware
version of their
TouchOne
5
Problem
• The TouchOne displays a
Firmware Update - Error 012
screen
1
Action
• Set Date and Time on TouchOne
2
Action
• Connect TouchOne to WiFi
3
Situation
• The TouchOne
is unable to
draw enough
current from
the Bosch
Alarm Panel.
4
Action
• Over the Air
software
update
5
Situation
• The TouchOne
is detecting
a different
firmware version
from the required
one.
1
• Settings
2
• Settings
3
Solution
• The Bosch Panel can supply a maximum of 900 mA
current to externally attached devices (TouchOne,
Keypads, etc)
• Should the TouchOne not receive enough current, it
will continue to reboot. Please contact your installer to
follow below step:
1. Install a standalone power supply for the
TouchOne Screen. (The TouchOne Screen requires
a 12V 1.5 A power supply.)
4
Solution
• Set Date and Time, connect to WiFi, go to Settings
Touchscreen Settings
find if there is a firmware update.
5
Solution
• Please wait up to 3 minutes for
the firmware update process to
complete.
• If the update fails or stalls, remove
the 4 pin connector on the back of
the device, wait 30 seconds and
plug it back in.
• The firmware upgrade screen will
load after reboot and continue the
Firmware Update.
• The TouchOne will reboot once the
upgrade has completed.
Solution
-> Alarm Settings
Date and Time
Solution
-> Touchscreen Settings
-> WiFi
-> About -> System Update to
->
->