Monarch Water HE Series Service Manual

Monarch Water HE Series Service Manual

Parts and service guide

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Parts and Service Guide
Europe
Effective November 2019
Monarch HE Series Water
Softeners
'Suppliers to H.M. the Queen's Estate at Sandringham'
T +44 (0)1986 784759 F +44 (0)1986 784769
info@monarchwater.co.uk
www.monarchwater.co.uk

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Do you have a question about the HE Series and is the answer not in the manual?

Questions and answers

Tony
February 8, 2025

Where is the regen button

1 comments:
Mr. Anderson
February 11, 2025

The manual does not specify the exact location of the regen button on the Monarch Water HE Series. However, it mentions pressing the Regen button as soon as the LED display lights up, suggesting it is located near or on the electronic controller.

This answer is automatically generated

Christopher Powell
February 24, 2025

hi. to make my water softer do you up or down

1 comments:
Mr. Anderson
February 24, 2025

To adjust the Monarch Water HE Series to make your water softer, follow these steps:

1. Obtain Your Water Hardness
Determine the hardness level of your water supply.

2. Set the Water Hardness
- Access the electronic controller.
- Navigate to the water hardness setting.
- Adjust the value according to your water hardness level.

3. Flush the Softener
- Ensure the bypass valve is in the service position.
- Open a nearby cold water tap and let water run until air is purged from the unit.

These steps ensure the softener is correctly adjusted for optimal performance.

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Deborah Matthews
March 10, 2025

where is the injector assembly on Monarch MIDI

1 comments:
Mr. Anderson
March 10, 2025

The injector assembly for the Monarch Water HE Series MIDI (MIDM002HE/E) is part of the control valve. The components related to the injector include the injector nozzle, injector throat, and injector fixed sleeve. These parts are listed under the exploded view of the 85HE control valve, which is used in the HE Series models, including the MIDI.

This answer is automatically generated

Deborah Matthews
March 10, 2025

My Monarch MIDI M002-PSK is full of water and will not regenerate

1 comments:
Mr. Anderson
March 10, 2025

The Monarch Water HE Series MIDI M002-PSK may not regenerate when full of water due to several possible reasons:

1. PCB Failure – If the PCB has failed, it may need to be replaced.
2. Motor Issue – Check if the motor is working. If not, inspect and replace it if necessary.
3. Piston or Gears Blocked – If the piston or gears are stuck, they should be checked and replaced.
4. Blending Valve Opened – If the blending valve is open, close it.
5. Cam Magnet Misalignment – Perform a forced ER0101 Service Regen by turning the power off, waiting 20 seconds, turning it back on, and pressing the Regen button as soon as the LED display lights up.

Checking these components should help identify and resolve the issue.

This answer is automatically generated

Husneara begum
March 28, 2025

My salt is not feeding? All of a sudden I have had this for 3 years

1 comments:
Mr. Anderson
March 28, 2025

Salt may not be feeding in your Monarch Water HE Series system due to the following possible reasons:

1. Plugged injector system – Clean injector and replace screen.
2. Timer not operating properly – Replace the timer.
3. Foreign material in brine valve – Clean or replace the brine valve.
4. Foreign material in brine line flow control – Clean the brine line flow control.
5. Low water pressure – Raise water pressure (must be at least 20 psi).
6. Improper programming – Check and reset programming as needed.
7. Plugged drain line flow control – Clean the drain line flow control.
8. Plugged injector or injector screen – Clean or replace as needed.
9. Internal control leak or faulty piston assembly – Replace seals, spacers, or piston assembly.
10. Insufficient rinse time – Check related settings and issues.
11. No power or failed PCB – Check electrical service and replace PCB if necessary.

Each of these can prevent proper brine (salt water) draw during regeneration.

This answer is automatically generated

Summary of Contents for Monarch Water HE Series

  • Page 1 Parts and Service Guide Europe Effective November 2019 Monarch HE Series Water Softeners ‘Suppliers to H.M. the Queen’s Estate at Sandringham’ T +44 (0)1986 784759 F +44 (0)1986 784769 info@monarchwater.co.uk www.monarchwater.co.uk...
  • Page 2: Table Of Contents

    Table of Contents General Valve Installation ..........................4 Planning the installation ..........................4 Electrical connection ............................. 4 Obtain your water hardness .......................... 4 Setting the electronic controller........................5 Setting the time of day ..........................5 Set water hardness ............................5 Flush the softener ............................
  • Page 3 Side, Front, Top – Mini Aqua HE/CS100 ......................14 Side, Front, Top – Mini Aqua HE/CS100 HE – Coloured .................. 15 Side, Front, Top – Midi HE/CS150 HE ......................16 Side, Front, Top – Midi HE/CS150 HE – Coloured .................... 17 Side, Front, Top –...
  • Page 4: General Valve Installation

    General Valve Installation Water Pressure 20 – 70 psi (1.5 – 5bar) Electrical Supply Uninterrupted AC Existing Plumbing Free of any deposits or build-ups inside pipes Softener Location Locate close to drain and connect according to local plumbing regulations Bypass Valve Always provide for a bypass valve if unit is not equipped with one CAUTION...
  • Page 5: Setting The Electronic Controller

    Mix gently after each 5 drops. Count the drops needed until the colour of the sample in the test tube changes from a dark red to a dark blue/green. You need this figure for when SET WATER HARDNESS (step XX) Setting the electronic controller Turn on power and the softener display will say WELCOME.
  • Page 6: Option - Monarch Rapid-Fit Bypass

    Option – Monarch Rapid-Fit Bypass The Monarch Rapid-Fit Bypass is available ¾” and 1” mbsp. The Rapid-Fit also has 3/8” connections for both hard and soft water tee points. It features a 1” high flow check valve built into the body to comply with local water authority guidelines, giving a service flow rate of 80 lpm.
  • Page 7: Converting Domestic Models To Horeca Models

    Converting Domestic models to Horeca models Connect to power supply and turn on Display will show WELCOME then change to alternate between Time and Hardness. If required Model No not shown, progress to below. Press Scroll button and hold for 10 seconds. Display will change to System Settings Press ‘Up’...
  • Page 8: He Performance Testing

    HE Performance Testing All at 2.4-2.5 bar with motive water flow approx. 0.65 lpm + brine draw of approx. 0.2 lpm. Injector: Black 0000 with black throat BLFC: 0.2usgpm DLFC: 1.5usgpm MAQ001HE/E - MiniAqua HE (MN0913) 4.26 litres saturated brine @ 6 lpm flow rate @ 480ppm Virgin resin full capacity @ 1500 litres Thereafter average capacity after 3 tests @ 930 litres MIDM002HE/E –...
  • Page 9: Monarch Default Unit Sizes

    Monarch Default Unit Sizes NSF44 Salt Efficiency grain/lb salt > 3350 g/Kg salt Water usage gal/1000 grain < ML/g 20180920 150x380=57000 capacity L @STD 225ml/M@2.5bar 85HE UF va Default value @STD hardness ppm Refill Square slow Slow Resin Backwash Brine Draw Mins Rinse Refill DLFC...
  • Page 10: Troubleshooting Guide

    Troubleshooting Guide 1.1 Bypass valve open. Close bypass valve. 1.2 Out of salt. Add salt to tank. 1.3 Plugged injector / screen Clean parts. 1.4 Flow of water blocked to brine Check brine tank refill rate. tank. 1.5 Leak between valve and central Check if central tube is cracked or O- tube.
  • Page 11: Excessive Water In Brine Tank / Softener Running To Overflow

    5.1 Plugged injector or screen. Clean parts. 5.2 Foreign material in brine valve. Clean parts. Excessive water in 5.3 Plugged drain line flow control Clean flow control brine tank / Softener running to 5.4 Brine valve failure Replace brine valve overflow Check programming and reset as 5.5 Improper programming...
  • Page 12: Softener Fails To Regenerate

    Assure permanent electrical service 8.1 Electrical service to unit has been (check fuse, plug, chain or switch) interrupted Check / reset time of day Softener fails to 8.2 Controller is not operating properly Replace controller regenerate 8.3 Defective valve drive motor Replace drive motor 8.4 Improper programming Check programming, reset as needed...
  • Page 13: Main Pcb Not Working

    11.7 Timer not operating properly Replace timer 11.8 Insufficient rinse time See above and all points under #5 Check electrical service and 12.1 No power Main PCB not transformer. working 12.2 PCB has failed Replace PCB 13.1 Wrong assembly direction Change the direction of DLFC Drain flow restrictor jammed...
  • Page 14 MONARCH WATER CONNECTION HEIGHT Mini Aqua HE CS100 HE MONARCH WATER NEXT GENERATION HIGH EFFICIENCY (HE) Order ref: MAQ001HE/E MARKER REV.NO SIGNATURE DATE STAGE REMARK NUMBER/SET SCALE DESIGNER TECHNOLOGIST SOURCING STANDARD PROJECTION FROM INSPECTION AUTHORIZATION TOTAL PAGES: PAGE NO. FORMAT:A3...
  • Page 15 MONARCH WATER CONNECTION HEIGHT Mini Aqua HE CS100 HE MONARCH WATER NEXT GENERATION HIGH EFFICIENCY (HE) Order ref: MAQ001HE/E MARKER REV.NO SIGNATURE DATE STAGE REMARK NUMBER/SET SCALE DESIGNER TECHNOLOGIST SOURCING STANDARD PROJECTION FROM INSPECTION AUTHORIZATION TOTAL PAGES: PAGE NO.
  • Page 16 MONARCH WATER CONNECTION HEIGHT Midi HE CS150 HE MONARCH WATER NEXT GENERATION HIGH EFFICIENCY (HE) Order ref: MIDM002HE/E MARKER REV.NO SIGNATURE DATE STAGE REMARK NUMBER/SET SCALE DESIGNER TECHNOLOGIST SOURCING STANDARD PROJECTION FROM INSPECTION AUTHORIZATION TOTAL PAGES: PAGE NO. FORMAT:A3...
  • Page 17 MONARCH WATER CONNECTION HEIGHT Midi HE CS150 HE MONARCH WATER NEXT GENERATION HIGH EFFICIENCY (HE) Order ref: MIDM002HE/E MARKER REV.NO SIGNATURE DATE STAGE REMARK NUMBER/SET SCALE DESIGNER TECHNOLOGIST SOURCING STANDARD PROJECTION FROM INSPECTION AUTHORIZATION TOTAL PAGES: PAGE NO. FORMAT:A3...
  • Page 18 MONARCH WATER CONNECTION HEIGHT Master HE CS200 HE MONARCH WATER NEXT GENERATION HIGH EFFICIENCY (HE) Order ref: MASM003HE/E MARKER REV.NO SIGNATURE DATE STAGE REMARK NUMBER/SET SCALE DESIGNER TECHNOLOGIST SOURCING STANDARD PROJECTION FROM INSPECTION AUTHORIZATION TOTAL PAGES: PAGE NO. FORMAT:A3...
  • Page 19 MONARCH WATER CONNECTION HEIGHT Master HE CS200 HE MONARCH WATER NEXT GENERATION HIGH EFFICIENCY (HE) Order ref: MASM003HE/E MARKER REV.NO SIGNATURE DATE STAGE REMARK NUMBER/SET SCALE DESIGNER TECHNOLOGIST SOURCING STANDARD PROJECTION FROM INSPECTION AUTHORIZATION TOTAL PAGES: PAGE NO. FORMAT:A3...
  • Page 20 MONARCH WATER Matrix HE CONNECTION HEIGHT CS300 HE MONARCH WATER NEXT GENERATION HIGH EFFICIENCY (HE) Order ref: MATR004HE/E MARKER REV.NO SIGNATURE DATE STAGE REMARK NUMBER/SET SCALE DESIGNER TECHNOLOGIST SOURCING STANDARD PROJECTION FROM INSPECTION AUTHORIZATION TOTAL PAGES: PAGE NO. FORMAT:A3...
  • Page 21 MONARCH WATER Matrix HE CONNECTION HEIGHT CS300 HE MONARCH WATER NEXT GENERATION HIGH EFFICIENCY (HE) Order ref: MATR004HE/E MARKER REV.NO SIGNATURE DATE STAGE REMARK NUMBER/SET SCALE DESIGNER TECHNOLOGIST SOURCING STANDARD PROJECTION FROM INSPECTION AUTHORIZATION TOTAL PAGES: PAGE NO. FORMAT:A3...
  • Page 22 MW50021314 Monarch Cabinet Label 85HE System Exploded View MW07000246 0913 Cabinet Body MN0913 MW07000247 0916 Cabinet Body MN0916 MW07000248 0922 Cabinet Body MN0922 MW07000249 0935 Cabinet Body MN0935 MW02170173 Overflow Adaptor Assembly Central Tube with Collector MW02030028B MN0913 13" Central Tube with Collector MW02030078B MN0916 16"...
  • Page 23 MW50021314 Monarch Cabinet Label 85HE System Exploded View MW07000246 0913 Cabinet Body MN0913 MW07000247 0916 Cabinet Body MN0916 MW07000248 0922 Cabinet Body MN0922 MW07000249 0935 Cabinet Body MN0935 MW02170173 Overflow Adaptor Assembly Central Tube with Collector MW02030028B MN0913 13" MW02030078B Central Tube with Collector MN0916 16"...
  • Page 24 85HE Control Valve Exploded View MW21389033 Brine Line Elbow Nut O-Ring-Ø25X3.55 MW26010103 MW30110004 Tube Insert MW05056063 O-Ring-Ø78.74X5.33 MW30020013 Brine Line Elbow Valve Bottom Connector MW07060007 MW05031033 O-Ring-Ø8X1 MW05010037 Screw-ST2.9X10 MW05056206 BLFC-0.2GPM MW05030004 85HE End Cover O-Ring-Ø30X2.65 MW05031010 85HE BLFC Fixed Sleeve MW05030013 MW05056105 Retaining Ring...
  • Page 25 85HE Power Head Exploded View MW05010029F Power Cable MW05010108 Meter Assembly MW12100024 Wiring Harness MW05030024B 85HE Cover(Gray) MW05031009 85HE Brine Gear (Upflow) MW05010023 Magnet(3X2.7) Screw-ST4.2X12(Large MW13000462 Washer) MW05031025 85HE Main Pcb(Upflow) MW05010037 Screw-ST2.9X10 MW05056013 Power Strain Rlief MW05056550 Motor-12V/2rpm MW05056098 Motor Pin MW05056084 Screw-ST3.5X13...

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