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Scanner Button Does Not Work as Expected
If the scanner button does not start the correct program or perform the correct action, try these solutions:
• Document Capture Pro (Windows) and Document Capture (Mac) do not support using the
button to scan over a wireless connection (ES-500W/ES-500WR). Connect the scanner using a USB
cable or launch Epson Scan 2 before scanning from the button on your scanner.
Note: If you installed the Epson ScanSmart software, pressing the
starts Epson ScanSmart instead, over a USB or wireless (ES-500W/ES-500WR) connection. For
instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart or
here
to access the Epson ScanSmart User's Guide.
• Check the USB cable connection between the computer and scanner.
• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
• Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If
necessary, uninstall and reinstall it.
• Make sure you have assigned the correct job to the scanner button and change it, if necessary.
• Check the status of the lights and make sure the scanner is ready to scan.
• When using a wireless connection, start Epson Scan 2 on your computer before scanning from the
product (ES-500W/ES-500WR).
• Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and
reinstall it.
Parent topic:
Related tasks
Adding and Assigning Scan Jobs with Document Capture Pro - Windows
Assigning Start Button Settings or Scan Jobs - Mac
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• Make sure the scanner is turned on.
Solving Scanning Problems
136
start
start button on your scanner
click
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Need help?
Do you have a question about the ES-400 and is the answer not in the manual?
Questions and answers
How to save the scan of a multi page document in an ES-400 Epson scanner connected to a Mac, into one pdf file.
To save a multi-page document scan as one PDF file using the Epson ES-400 scanner on a Mac, use the Epson ScanSmart software. In the settings, choose the option to save as a single PDF file when scanning.
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