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Quick Links
Hopper Joey System Activation and Setup
Hopper setup steps are different than ViP!
If these steps are not correctly followed, setup time will be significantly extended and potentially require equipment replacement!
Do NOT plug coax cables into any Joey until the Hopper displays live TV!
When activating Hopper receivers, technicians will receive either the Attention 015 or Attention 833 messages.
Follow the appropriate activation steps listed below for the message received.
Attention 015 (Hopper: No Installation Wizard Appears)
Do NOT run a check switch test!
Using the front panel buttons:
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Press Menu
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Choose the Settings tile
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Choose the Factory Defaults tile
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Select Yes (On the Warning 093 screen)
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The Hopper will reboot and Attention 833 appears
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Follow the activation steps for Attention 833
(Hopper Joey Systems will not properly activate if the ViP process is followed.)
Attention 833 (Hopper: Installation Wizard Appears)
Do NOT select Cancel!
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(Failure to comply will prevent the Joey from linking to the Hopper.)
Wait for Attention 833 to complete
Wait for Attention 015 to complete
Follow the installation wizard steps to the activation screen
Activate through DASH or a call center agent; New Connects can also
be activated in ETAdirect
Activate ALL Hoppers and Joeys at the same time
Do not activate Hoppers or Joeys until prompted by the wizard
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Do NOT plug in Joeys at this point!
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Follow the remaining installation wizard steps
Ver. 032312 Page 1 of 4
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Summary of Contents for Dish Network Hopper Joey
- Page 1 Hopper Joey System Activation and Setup Hopper setup steps are different than ViP! (Hopper Joey Systems will not properly activate if the ViP process is followed.) If these steps are not correctly followed, setup time will be significantly extended and potentially require equipment replacement! Do NOT plug coax cables into any Joey until the Hopper displays live TV! (Failure to comply will prevent the Joey from linking to the Hopper.)
- Page 2 Hopper Joey System Activation and Setup Joey Installation and Activation • Do not connect coax cables or a power source to any Joey until the Hopper displays live TV and the Joey software has downloaded successfully to the Hopper • To confirm the Joey software has successfully downloaded, while viewing live TV on the Hopper access the Network Setup Menu 1.
- Page 3 Hopper Joey System Activation and Setup .not Issue/FAQ Resolution Complete the installation wizard for one Hopper before starting the Issue: Pairing remotes in multiple Hopper installations. installation wizard on other Hoppers. This prevents pairing remotes to multiple or incorrect Hoppers.
- Page 4 FAQ: How do I enable Bluetooth™? This is a future scheduled enhancement. • FAQ: What Ethernet ports can we use on the Hopper Joey System? The Hopper has two Ethernet ports; either one is usable • The Joey’s Ethernet and USB ports will not be usable at launch...
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