T-Mobile Revvlry+ User Manual
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T-Mobile Revvlry+ User Manual

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  • Page 1 User Guide...

  • Page 2: Table Of Contents

    REVVLRY+ Contents Set up phone Hardware diagram Insert and remove SIM and SD cards Add or remove accounts Set up voicemail Set up email Make it yours Accessibility settings Visual assistance Hearing assistance Dexterity assistance Use accessibility shortcuts Learn the basics About your home screen About your lock screen New to Android?
  • Page 3 REVVLRY+ Work with text Use onscreen keyboard Cut, copy, paste text Use voice typing Fill in forms automatically Personalize your phone Home screen Change wallpaper Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Remake your home screen with launchers Lock screen Use a screen saver Set screen lock...
  • Page 4 REVVLRY+ Text messaging About text and multimedia messages Read, send, manage text messages Add attachments Save attachments from text message Turn group messaging on or off Change default messaging app Control notifications for text messages Change text message reply to incoming calls Email Read, send, manage emails View email attachments...
  • Page 5 REVVLRY+ Contacts Add contacts Edit or delete contacts Star your favorite contacts Sort contacts Share contacts Voicemail Use voicemail Send all calls from contact to voicemail Music Listen to radio Listen to music Transfer music files Connect a MIDI device Battery Charge phone Extend battery life...
  • Page 6 REVVLRY+ Connected devices Connect with Bluetooth™ Connect with Wi-Fi Direct Tap & pay with NFC Share or receive with NFC Cast screen or media to TV Transfer files between phone and computer (USB) Print from your phone About wireless sharing Other settings Apps &...
  • Page 7 REVVLRY+ Lock SIM card Accounts Add or remove accounts Sync accounts and apps Manage information in your Google account System Set up emergency information Record your IMEI number Find legal and product information Customize the keyboard Use multiple languages Users and guests Share your phone Add, modify, remove users Add or delete guest...
  • Page 8 REVVLRY+ viii Account sync issues App issues App or widget problems Messaging problems Camera problems Maintenance procedures Update Android software Reset Wi-Fi, cellular data, and Bluetooth Reset phone Get more help...

  • Page 9: Set Up Phone

    Set up phone Hardware diagram Earpiece/speaker Front camera Microphone Tray for SIM and SD card Proximity and ambient light sensors Volume up/down button Power button...

  • Page 10: Insert And Remove Sim And Sd Cards

    Set up phone Back cameras LED flash Fingerprint sensor Microphone Speaker grill USB-C port for charging, transferring files, sharing connection with tethered devices. Headset jack Insert and remove SIM and SD cards Replace SIM or SD card If you are removing an SD card, unmount it first ( >...
  • Page 11 Set up phone Push the tray back into the phone. Choose SD card Your phone supports a microSD card up to 512 GB. A Class 2, 4, or 6 card is sufficient. Set up SD card When you insert an SD card, your phone automatically configures the card as portable storage for media files: photos, videos, and music.

  • Page 12: Add Or Remove Accounts

    Set up phone Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your account.

  • Page 13: Set Up Voicemail

    Set up phone Remove account If you remove an account, information you synced will be removed from your phone, but it is not deleted from your account. To remove other accounts: Go to > Accounts. Settings Touch the account name. Touch REMOVE ACCOUNT.

  • Page 14: Set Up Email

    Set up phone • To change voicemail service from your provider to another voicemail service or app, touch Service. • To change the number dialed to access voicemail, touch Setup. Set up email Set up personal email You can add multiple email accounts of the following types: •...

  • Page 15: Make It Yours

    Set up phone Open the Gmail app. Do one of the following: • If this is your first time opening the Gmail app, touch Add another email address. • If you have been using Gmail with another account, touch > Settings > Add account.
  • Page 16 Set up phone Tip: If you’ve forgotten your new number, go to > System > About phone > Settings Phone number.

  • Page 17: Accessibility Settings

    Set up phone : Accessibility settings Visual assistance Adjust colors if you’re color blind Go to > Accessibility. Settings Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
  • Page 18 Set up phone : Accessibility settings • To adjust the zoom, pinch fingers together or apart. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size. Hear or feel when you touch the screen Go to >...

  • Page 19: Hearing Assistance

    Set up phone : Accessibility settings • Open a message, file, or book. Your phone reads the text out loud. To control TalkBack volume: • Press a Volume button to open volume settings, then use the slider to adjust the level. •...
  • Page 20 Set up phone : Accessibility settings Use real-time text (RTT) during calls Not all carriers and countries support this feature. Real-time text (RTT) lets you use text to communicate during a phone call. Your phone sends text as you type and the recipient can read your message while you write. RTT: •...

  • Page 21: Dexterity Assistance

    Set up phone : Accessibility settings • TTY HCO: Type text on your TTY and listen to voice replies on your phone. • TTY VCO: Speak into your phone and read text replies on your TTY. Connect your phone and TTY with the audio cord that came with your TTY. Use the USB-C adapter that came with your phone.

  • Page 22: Use Accessibility Shortcuts

    Set up phone : Accessibility settings • To select a highlighted item, press the assigned switch or key, then press the switch or key assigned to select options. Use accessibility shortcuts accessibility menu Get quick access to an accessibility menu that gives you better control of your phone. To add the icon: Go to >...

  • Page 23: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.
  • Page 24 Learn the basics Status bar: Displays the time and icons that tell you about your phone's battery and network connections. Swipe down to see your notifications quick settings. Widget: You can add widgets to your home screen for quick access to information or frequent tasks.

  • Page 25: About Your Lock Screen

    Learn the basics About your lock screen The lock screen appears when you're using a screen lock and you turn on or wake your phone. Tip: If you're using Ambient display , you'll see those notifications before you get to your lock screen.

  • Page 26: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • Use these icons to move between screens: takes you back one screen. returns you to the home screen from any app. lets you switch between recent apps.

  • Page 27: Personalize Your Phone

    Learn the basics : New to Android? A screen lock doesn't prevent you from immediately answering a call or accessing your camera. Display your owner info. On your lock screen, you can discreetly display a “please return” message with some of your contact info so that, if your phone is lost, someone can to return it to you.

  • Page 28: If You Had An Iphone

    Learn the basics : New to Android? Wi-Fi hotspot. You can use your phone as a Wi-Fi hotspot to share your internet connection with your other devices that need internet access (for example, a laptop or tablet). Reboot phone. In the unlikely event that your phone becomes unresponsive, frozen, shows a blank or black screen, or doesn't respond to the Power button, you can reboot it.

  • Page 29: About Your Google Account

    Learn the basics : New to Android? Quick access to settings: On your old iPhone, to adjust settings you opened a Settings app. You can still do that. But now you've also got quick settings. Swipe down from the top of the screen for easy access to toggles for airplane mode, Wi-Fi, and other frequently-used settings.

  • Page 30: Status Bar Icons

    Learn the basics : New to Android? Can't sign in to Google account If you’re having problems signing in to your account, read Google's support information. Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. •...
  • Page 31 Learn the basics : New to Android? Microphone muted. NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 1X, 2G, 3G, H, H+, 4G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
  • Page 32 Learn the basics : New to Android? Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected. Connected by cable. USB tethering enabled. enabled. Only some versions of this phone, sold in certain countries, support this feature.
  • Page 33 Learn the basics : New to Android? Song playing. DO NOT DISTURB Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message.

  • Page 34: Phone Terms You Should Know

    Learn the basics : New to Android? Important alert. OTHER ICONS Screenshot is available. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
  • Page 35 Learn the basics : New to Android? mobile hotspot. A device or app that lets you share your mobile data connection with multiple devices via Wi‑Fi. You can connect different devices to your hotspot, including notebooks, netbooks, MP3 players, cameras, Smartphones, and portable gaming systems. The number of devices that can connect at one time depends on your carrier and connection speed.
  • Page 36 Learn the basics : New to Android? only connect to those you trust and use some form of internet security on your devices. Set up Wi-Fi. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.

  • Page 37: Get Around

    Learn the basics : Get around Learn gestures Gesture Description Touch Press with one finger and lift. Result: Open something (app or email) or choose something (checkbox, icon). It’s like clicking a mouse on a computer. Touch & Press and wait before lifting one finger. hold Result: Select something (app icon, text on a page) and see possible actions.

  • Page 38: Use Navigation Bar

    Learn the basics : Get around Pinch in to Put two fingers on the screen, far apart, and then drag them together. zoom Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications. More gestures: You can also swipe up on the navigation bar.

  • Page 39: Use Quick Settings

    Learn the basics : Get around Use quick settings Open quick settings Settings you adjust frequently, like Wi-Fi and Bluetooth, are “quick settings”, easy to get to from any screen. To see your first few quick settings, swipe down once from the top of your screen. To see all quick settings, swipe down again.
  • Page 40 Learn the basics : Get around Dolby Smart audio Auto-rotate Battery Saver Mobile data Airplane mode Cast Data Saver . Appears after you turn on Data Saver the first time. Dim your screen at night. Appears after you turn on Night Light the first time. Wi-Fi hotspot.

  • Page 41: Wake Or Put Screen To Sleep

    Learn the basics : Get around • open Settings app. Tip: You can search the Settings app to find what you need quickly. Just touch at the top of the app and type your search term. Customize quick settings You can rearrange quick settings, putting your most used at the top. You can also add or remove them.

  • Page 42: Adjust Volume

    Learn the basics : Get around Adjust volume Volumes you can control Your phone has independent settings for these volumes: • Call • Media (music, video, games) • Alarm • Ringtone for incoming calls and notifications Adjusting one volume won't affect the others, so you can crank up the tunes without making incoming callers sound like they’re shouting.
  • Page 43 Learn the basics : Get around Tip: To silence notifications and allow phone calls to ring, go to > Sound > Settings Advanced > Default notification sound and select None. Silence ringing phone Press the Power or Volume Down button. Prevent phone from ringing •...

  • Page 44: Frequently Used Tools

    Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Take screenshots Capture screen Press & hold the Power button, then touch Screenshot. When the screenshot is captured, you'll see in the status bar.

  • Page 45: Get Turn-By-Turn Directions

    Learn the basics : Frequently used tools When the phone responds, say the command (for example, “Call Elise” or “Set alarm for 7 AM tomorrow”). Tip: To see a list of commands, say “Help.” Some commands cause your phone to speak a response to you. To stop the phone from speaking, touch Unlock screen automatically You can set your phone to automatically unlock and perform all voice commands when:...

  • Page 46: Manage Time Spent On Your Phone

    Learn the basics : Frequently used tools Tip: Combine your Directions widgets into a folder on your home screen. Get directions to home or work Get directions from anywhere to your home or work addresses with one touch by setting up a task shortcut for the Maps app: Touch &...
  • Page 47 Learn the basics : Frequently used tools Limit daily time spent in an app You can set a time for the maximum time you can use an app each day. To set an app timer: Go to > Digital Wellbeing. Settings Touch the chart.

  • Page 48: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.
  • Page 49 Learn the basics : Work with text • Enter apostrophes in common words. Drag through the letters and the apostrophe is automatically inserted. • Add a space. There's no need to use the space bar. Just lift your finger and start the next word.

  • Page 50: Cut, Copy, Paste Text

    Learn the basics : Work with text You can add keyboards for other languages. Cut, copy, paste text You can select and copy text from web pages and messages. To select text, touch & hold a word. Touch Copy, Cut, Share, or: •...

  • Page 51: Fill In Forms Automatically

    Learn the basics : Work with text Touch on the onscreen keyboard. Speak what you want to type: • Speak naturally but clearly. There's no need to shout or hold the phone close to your mouth. • To include punctuation, say “comma,” “period,” “question mark,” or “exclamation point.” •...

  • Page 52: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Tip: If your battery is low, temporarily change animated wallpaper to a static image to save power. Touch & hold a blank area on your home screen, then touch Wallpapers. Touch a wallpaper or photo to use.
  • Page 53 Personalize your phone : Home screen Touch & hold the home screen. Touch Widgets. Widgets are listed under their related apps. Touch & hold a widget to add it. You can make some widgets larger to view more content: Touch & hold the widget until it's highlighted. Release it to see an outline.
  • Page 54 Personalize your phone : Home screen YouTube • Search • Subscriptions • Trending Chrome • New incognito tab • New tab Calendar • New reminder • New event Messages • Open most recent conversation • New conversation Clock • Start screen saver •...

  • Page 55: Remove Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen • Touch & hold the icon to drag it where you want on the home screen. • Touch Add automatically. Add folders Folders organize your shortcuts. Touch & hold an app shortcut on your home screen. Drag it onto another to group them together, then release when a circle forms around them: Then you can: •...

  • Page 56: Remake Your Home Screen With Launchers

    Personalize your phone : Home screen Remake your home screen with launchers Get different launcher Totally changing the look and feel of your home screen is easy to do. Just select and download a new launcher app. Switch back to the standard look and feel at any time. Launchers frequently include new sets of wallpapers, new gestures for interacting with your phone, and customizable elements for your home screen.

  • Page 57: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to >...

  • Page 58: Set Screen Lock

    Personalize your phone : Lock screen Set screen lock Screen lock options When you set a screen lock, each time you turn on your phone or wake the screen, you’ll be asked to unlock your phone. No lock: • None: This gives no protection, but you can quickly access your home screen. •...
  • Page 59 Personalize your phone : Lock screen Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN, pattern, or password. But sometimes you need to trade convenience for more security.

  • Page 60: Add Message To Lock Screen

    Personalize your phone : Lock screen Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone: Go to > Security & Location. Settings Touch Lock screen preferences > Lock screen message. Type the text to display and touch Save.

  • Page 61: Sounds

    Personalize your phone : Sounds Set ringtones Change default call ringtone Go to > Sound. Settings Touch Advanced > Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...

  • Page 62: Avoid Interruptions With Do Not Disturb

    Personalize your phone : Sounds Tip: To change your alarm sound, open the Clock app and touch . Then touch Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones.
  • Page 63 Personalize your phone : Sounds Allow exceptions in Do Not Disturb mode When Do Not Disturb is on, incoming calls, messages, and calendar events or reminders are muted. You can allow exceptions: Open quick settings, then touch & hold To pick whose calls get through, touch Calls and then: •...

  • Page 64: Stop Phone From Speaking

    Personalize your phone : Sounds Automatically silence phone during set days and times You can create a schedule for when your phone should automatically switch into and out of Do Not Disturb mode. Open quick settings, then touch & hold Touch Turn on automatically.

  • Page 65: Turn Off Charging Sounds

    Personalize your phone : Sounds Touch More > Settings. Touch Voice. Turn off Spoken results. Turn off charging sounds If you don’t want your phone to make a sound when it comes in contact with a charger: Go to > Sound > Advanced. Settings Turn off Charging sounds.

  • Page 66: Apps

    Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Pre-loaded apps The following apps are pre-loaded on your phone. Don’t want some? Delete or disable them. Icon Description Calculator Make some quick calculations.
  • Page 67 Apps Dolby Audio Get premium, adjustable audio for movies, music, games, and voice. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Make video call with your friends across Android and iOS.
  • Page 68 Apps Maps Find your destination, explore locations. Messages Send and receive text messages. Name ID Identify and block unwanted calls, look up numbers. News See headlines, weather, and information on your favorite topics and locations. Phone Make calls. Photos Manage photos and upload them automatically to your private album.
  • Page 69 Create, edit, collaborate with others, and play presentations. T-Mobile Pay your bill, track your data, and connect with T-Mobile. Visual Voicemail View and listen to your T-Mobile voicemails and manage your inbox. YouTube Find, view, and upload videos to the web.

  • Page 70: Close Apps

    Apps • Touch any app screen to return to it. • Swipe left or right to see more apps. • Swipe an app up to remove it from the list. • To clear the list, swipe all the way right and touch Clear all. Tips: •...

  • Page 71: Use Two Apps At Once

    Apps Use two apps at once Use split screen view Open the first app. Touch In the recent list, touch the app's icon, at the top of the app's preview, to see Be sure to touch the app's icon instead of the preview, which opens the app. Touch Split screen.

  • Page 72: View Notifications

    Apps View notifications Find your notifications Notifications alert you about things like new messages, calendar events, and alarms. You see notifications: • On your lock screen • When you swipe the status bar down on any screen • When you touch & hold an app icon that shows a notification dot If you receive multiple notifications from an app, they're bundled together.
  • Page 73 Apps • Snooze a notification. Swipe left or right slowly. Then touch and select a duration to snooze notifications. • Dismiss a notification. Swipe it sideways. • Clear all notifications. Swipe to the end of your notifications and touch Clear all. Some notifications, like voicemails, require an action and cannot be dismissed.

  • Page 74: Manage Your Apps

    Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to pre- loaded apps on your phone. To download apps: Open the Play Store app.
  • Page 75 Apps : Manage your apps If an app changes the information it wants to access on your phone, you will receive a notification to update the app manually and will be required to review and accept the new permissions. To control when your apps are automatically updated: Open the Play Store app.

  • Page 76: Manage Or Delete Apps

    Apps : Manage your apps Restore Play Store apps If you uninstall an app you got from Play Store, you can reinstall it anytime. Have apps you use infrequently, such as a flight tracker? Delete them and easily reinstall when needed. Open the Play Store app.
  • Page 77 Apps : Manage your apps Press & hold the Power button. Touch & hold Power off. Then touch OK to restart in safe mode. When it restarts, you'll see Safe mode across the bottom of the home screen and widgets will be disabled.

  • Page 78: Protect Against Harmful Apps

    Apps : Manage your apps Do one of the following: • Drag the icon up and drop it on . This removes the app and frees storage space. • If you don't see a delete option, touch & hold the app icon, then touch >...

  • Page 79: Pin Your Screen

    Apps : Manage your apps Open the Play Store app. Touch > My apps & games. Do any of the following: • To see the results of latest scan, on the UPDATES, look at the message next to • To rescan your phone, touch If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, try these...

  • Page 80: Search And Web Browser

    Apps : Search and web browser Search the web Search with the widget To type your search term: Touch the Search widget. Start typing a search term. As you type, suggested terms appear. Touch a suggestion to search for it. Search from anywhere You don't have to leave your current app to search for the info you need.

  • Page 81: Search Your Phone

    Apps : Search and web browser Turn Show "Search and more" button on Search for nearby phone numbers To find and call a nearby business: Open Phone app. Touch Say or type the name of place to call, or a search term about the place (for example, “restaurant”).

  • Page 82: Browse Websites

    Apps : Search and web browser If you're not seeing results: Open the Google app. Touch More > Settings. Touch General > Personal results. Make sure that everything you want to include in your searches is checked. Find an app Swipe up from the bottom of the home screen to open your app list.

  • Page 83: Clear Browsing History

    Apps : Search and web browser • To search for text on that page, touch > Find in page. • To open a link, touch it. • To see options for opening a link in a new tab and copying or sharing a link, touch & hold the link.
  • Page 84 Apps : Search and web browser Go to > Apps & notifications. Settings Touch Default apps > Browser app. Or, touch Advanced > Default apps > Browser app. Touch the app to use. Fix a problem For problems with Chrome, read Google's troubleshooting information.

  • Page 85: Text Messaging

    Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.

  • Page 86: Read, Send, Manage Text Messages

    Apps : Text messaging Read, send, manage text messages Read and reply to a text message When you receive a text message with the Messages app, you'll see in the status bar. Swipe the status bar down and touch Do any of the following: •...

  • Page 87: Forward A Text Message

    Apps : Text messaging Request text delivery reports See whether recipients receive your messages by requesting delivery reports. Open Messages app. Touch > Settings. Touch Advanced and turn on Get SMS delivery reports. Manage draft texts When you begin composing a text message reply or a new message with recipients, it is saved in your message list as a draft until you send or delete it.

  • Page 88: Add Attachments

    Apps : Text messaging • To delete or archive all messages in a conversation, touch & hold the conversation, then touch to delete or to archive. • To delete or archive multiple conversations, touch & hold each conversation, then touch •...

  • Page 89: Save Attachments From Text Message

    Apps : Text messaging Save attachments from text message If you received an attachment to a text message, you can save it on your phone. In the message, just touch & hold the attachment, then touch to save it. To view the saved attachment: •...

  • Page 90: Change Text Message Reply To Incoming Calls

    Apps : Text messaging Open Messages app. Touch > Settings. Touch Notifications and turn notifications on or off, change the sound, and add or remove vibration. If you use a different messaging app: Touch & hold the app's icon. Touch App info >...

  • Page 91: Email

    Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 92: View Email Attachments

    Apps : Email Add attachment to email In the email you're composing, touch > Attach file. Browse to the file, and touch it to add it to the email. The attachment appears at the bottom of the email. Find emails When you open the Gmail app, you see your Inbox.

  • Page 93: Preview Inboxes From Home Screen

    Apps : Email If you see a message that you can't open the attachment type, most file types have a free viewer that you can use. In Play Store, search for the file type, then select and download app. Save attachments from email In the email, touch to download and save it on your phone, or touch to save it in Drive.

  • Page 94: Add Email Signature

    Apps : Email Add email signature To add a signature automatically to the end of emails you send: Open the Gmail app. Touch > Settings. Select the account. Touch Mobile Signature and edit the text you want to appear at the end of every email. Control email notifications You can control whether you see notifications when you receive an...

  • Page 95: Calendar App

    Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web-enabled device or computer when you've signed in to your account. You can: •...

  • Page 96: Create And Manage Events

    Apps : Calendar app • Read or edit event details. Touch the event to open it and touch to edit it. • Add new events. Touch • Search your calendar. Touch > Search. Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more.

  • Page 97: Control Notifications For Calendar Events

    Apps : Calendar app Tip: When you hide events, the calendar still syncs with your Google account. To prevent that account's calendar from automatically syncing, from the home screen go to > Accounts. Settings To exclude automatically-generated events created from Gmail (for events such as flight bookings and restaurant reservations): Touch >...

  • Page 98: Clock App

    Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Do one of the following: • To create a new alarm, touch • To use an existing alarm, switch it on. • To adjust an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...

  • Page 99: Use Timer Or Stopwatch

    Apps : Clock app Use timer or stopwatch Use timers You can set multiple countdown timers with labels to keep track: In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: •...

  • Page 100: Set Date And Time

    Apps : Clock app • If you leave this app, quickly return to it by swiping the status bar down with one finger and touching a control. To open the stopwatch, touch the notification. Tip: If you use stopwatches frequently, create a task shortcut.
  • Page 101 Apps : Clock app Show multiple time zones You can view multiple time zones in the Clock app, so you can coordinate plans with friends and co-workers in other cities, or stay in touch with family back home when you’re traveling. Open the Clock app and touch To add time zones, touch...

  • Page 102: Photos App

    Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.

  • Page 103: More Help

    Apps : Photos app Back up manually Open the Photos app. Open the photo or video. On the photo or video, touch View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's...

  • Page 104: Calls, Contacts, Voicemail

    Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...

  • Page 105: Make Calls

    Calls, contacts, voicemail : Phone calls Fix a problem If your phone isn't ringing for incoming calls, look for in your status bar. Open quick settings and touch to turn Do Not Disturb off. Your phone will ring for incoming calls. Check your settings to make sure your phone is screening calls at the appropriate times.
  • Page 106 Calls, contacts, voicemail : Phone calls Call by name Start typing the name in the search box. You'll see a list of matches. Just touch one to call. (If you don't see , swipe down to close the dialer.) Or, to see your contact list, touch .

  • Page 107: During A Call

    Calls, contacts, voicemail : Phone calls During a call Adjust sound during call While listening, you can: • Adjust the volume. Use the Volume button on the side of the phone. • Use speaker. Touch • device. Touch to use or stop using the device. Use a paired Bluetooth •...

  • Page 108: Make Video Calls

    Calls, contacts, voicemail : Phone calls Make video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo. Android users can get it from Play Store, and iPhone users can download it from the iTunes App Store. The video calls are secure and can’t be seen by others.
  • Page 109 Calls, contacts, voicemail : Phone calls Block a number Use either app to block both calls and texts from a number. From the Phone app: Touch Touch a call from the number to block. Touch Block number. Touch Block. From the Messages app: Touch &...

  • Page 110: View And Delete Call History

    Calls, contacts, voicemail : Phone calls View and delete call history See your call history To see all recent calls: Touch Touch You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) To learn more about a call, touch it, then touch Call details.
  • Page 111 Calls, contacts, voicemail : Phone calls Touch or Save. Delete calls from history Caution: There’s no way to restore the history after you delete it. To delete one call: Touch Touch Touch the number. Touch Call details. Touch To delete all calls: Touch Touch >...

  • Page 112: Contacts

    Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account, such as Google or email, to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app.

  • Page 113: Edit Or Delete Contacts

    Calls, contacts, voicemail : Contacts Touch or Save. Other ways to add contacts • Save a recent call as a contact. • Have someone send you a name card. • Have someone beam you the contact with NFC. • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information.

  • Page 114: Star Your Favorite Contacts

    Calls, contacts, voicemail : Contacts To unlink the contacts: Open Contacts app. Touch the contact to open it. Touch > View linked contacts. Touch Unlink. Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account.

  • Page 115: Sort Contacts

    Calls, contacts, voicemail : Contacts Sort contacts Sort contacts in Contacts app Open Contacts app. Touch > Settings. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Sort contacts in Phone app Open Phone app.
  • Page 116 Calls, contacts, voicemail : Contacts Or, just touch your phones together and beam the contact information with NFC. Share one or a few contacts Open Contacts app. Touch & hold a name to select it, then touch others to select more. Touch Select the way to...

  • Page 117: Voicemail

    Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 118: Send All Calls From Contact To Voicemail

    Calls, contacts, voicemail : Voicemail Touch & hold Touch Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 119: Music

    Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna, so plugging them in causes your phone to scan for stations.

  • Page 120: Listen To Music

    Music If desired, edit the recording's name. Touch DONE. To listen to a recording, touch > Recordings > To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch > Delete all. To change storage location for recordings, touch >...

  • Page 121: Transfer Music Files

    Music Listen with Play Music Open the Play Music app. Do any of the following: • To play music stored on your phone, on your SD card, or in the cloud, touch > Music library. • To prevent streaming and listen only to music stored on your phone, touch and turn Downloaded only on •...

  • Page 122: Connect A Midi Device

    Music Touch and select Bluetooth. Touch the name of the paired device. During file transfer, you’ll see in the status bar. To check the status, the notification. Receive files over Bluetooth Pair your phone with the device sending the music. On the device sending the music, start the file transfer, following device’s instructions.

  • Page 123: Battery

    Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day.
  • Page 124 Battery Temporarily conserve battery power Battery Saver mode to keep going on a low battery. Also, avoid these battery-intensive activities until you can charge: • Recording or watching videos • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app is draining your battery:...

  • Page 125: Use Battery Saver Mode

    Battery Use Battery Saver mode When Battery Saver is on Battery Saver helps you keep going on a low battery by until the next charge. To save power, your phone will: • Wait until you look at an app to refresh its content, like email or news •...

  • Page 126: Storage

    Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.
  • Page 127 Storage Touch Clean. You’ll see suggestions for categories of items to check and free up space. Touch the suggestions and follow onscreen instructions to uninstall, move, or delete items. If you don't see suggestions to free up space, check that suggestions are on: Open the Files app.

  • Page 128: Manage Sd Card

    Storage Manage SD card Move photos, videos, music to SD card To free up internal storage on your phone: Be sure you've inserted and set up your SD card. Open the Files app. Or, go to > Storage > Internal shared storage > FREE UP SPACE. Settings Touch Clean.

  • Page 129: Find Downloaded Files

    Storage Fix a problem If you’re having problems, try these troubleshooting steps. Find downloaded files You can download files and store them on your phone, including: • Photos, videos, and documents you save from emails or texts • Books, movies, or other content that you buy from Play Store and save for offline viewing •...

  • Page 130: Upload Music To Cloud

    Storage Back up your photos to the cloud so you won't lose them if you delete them from your Tip: phone. Upload music to cloud You can store up to 20,000 songs from your library in the cloud, for free, with Google Play Music (not available in all countries).

  • Page 131: Scan Documents And Make Copies

    Storage Back up manually Open the Photos app. Open the photo or video. On the photo or video, touch View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's...
  • Page 132 Storage Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders. Each widget saves to a single folder on Drive. So, add multiple widgets, one for each folder you need (receipts, billing statements, recipes, etc.).

  • Page 133: Network And Internet

    Network and internet Connect with Wi‑Fi Connect to Wi‑Fi network Some Wi‑Fi networks are open and you can simply connect for internet access. Other Wi‑Fi networks are secure and require you to enter a password. Contact the Wi-Fi network's owner for the password.

  • Page 134: Use Airplane Mode

    Network and internet Touch Location > Advanced > Scanning. Turn Wi-Fi scanning off Fix a problem If you’re having problems with Wi-Fi, try these troubleshooting steps. Use Airplane mode Airplane mode turns off all wireless connections, preventing your phone from transmitting signals that could interfere with airplane communications.
  • Page 135 Network and internet To set a usage limit, turn Set data limit on , then touch Data limit and enter the amount of data. Restrict background data Even when you’re not using them, most apps sync data in the background. You can prevent specific apps from ever sending or receiving data in the background.

  • Page 136: Share Your Internet Connection

    Network and internet For each Wi-Fi network where you pay for data usage, slide the switch on to indicate it is a metered Wi-Fi network. Any restrictions that you set up on background data for cellular networks will also apply for these metered Wi-Fi networks.
  • Page 137 Network and internet Go to > Network & internet > Hotspot & tethering. Settings Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge. Using the hotspot really drains the battery! When your hotspot is active, you'll see in the status bar.

  • Page 138: Usb Tethering

    Network and internet View or change hotspot password Go to > Network & internet > Hotspot & tethering. Settings Touch Wi-Fi hotspot. Touch Advanced > Hotspot password to see the current password. To change the password, type over the current password. Note: Although you can turn off passwords for your hotspot, keeping a password prevents unauthorized usage of your cellular data.

  • Page 139: Connect To Vpns

    Network and internet Fix a problem If you're having problems, try these troubleshooting steps: • Wi-Fi hotspot • • Bluetooth Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall.

  • Page 140: Connected Devices

    Connected devices Connect with Bluetooth™ Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
  • Page 141 Connected devices Tip: If you use a screen lock, you can define a paired Bluetooth device as a trusted device, keeping your phone unlocked while connected to it. When you disconnect or move out of range, your phone locks again. Go to >...

  • Page 142: Connect With Wi-Fi Direct

    Connected devices Change phone's name Your phone name identifies your phone in a Bluetooth network. You can change the name. Go to > Connected devices. Settings Touch > Device name. Fix a problem If you’re having problems with a Bluetooth device, try these troubleshooting steps.

  • Page 143: Share Or Receive With Nfc

    Connected devices Or, touch Advanced > Default apps > Tap & pay. Touch Payment default. Touch an app to make it your default payment app. Note: This feature manages payment apps. Tap & pay doesn’t apply to Android Beam and won’t include certain apps, such as money transfer apps.

  • Page 144: Cast Screen Or Media To Tv

    Connected devices Share content between devices Share or beam content from your phone to another device by touching the devices together (usually back to back). Before you begin, make sure both devices are unlocked, support NFC, and have NFC and Android Beam turned on. Open the screen that contains something you want to share, such as a photo, web page, video, map, or contact.
  • Page 145 Connected devices Make sure your phone and Chromecast or TV with Chromecast are connected to the same Wi-Fi network. Go to > Connected devices > Connection preferences > Cast. Settings Or, from quick settings, touch Touch the name of the Chromecast or TV to connect. To stop: •...

  • Page 146: Transfer Files Between Phone And Computer (Usb)

    Connected devices Fix a problem If you can't cast: • If you’re using a VPN, turn off the VPN and try again. • Make sure your phone and Chromecast or TV with Chromecast are connected to the same Wi-Fi network. •...

  • Page 147: Print From Your Phone

    Connected devices If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any files on your phone. On your computer, open File Explorer, click the name of your phone, and navigate to its internal storage or SD card.
  • Page 148 Connected devices Be sure your printer is on and added to your Google account. Learn more. Go to > Connected devices > Connection preferences > Printing. Settings Touch Add service and search for “Cloud Print”. Touch the Cloud Print app, then touch Install. Set up: Wi-Fi, Wi-Fi Direct, or NFC To connect your printer and phone: Before you begin:...

  • Page 149: About Wireless Sharing

    Connected devices • A document in Drive • A web page in Chrome. Touch or > Print. (In some apps, Share > Print.) Select printer options if needed. Touch About wireless sharing What you can share You can share your photos and videos, contacts, screenshots, and downloaded...
  • Page 150 Connected devices • High quality videos are too large and cannot be shared in text messages. Learn how Email Good for: • Sharing one or a few photos. • Sharing with a friend or group. Things to consider: • Some email providers limit attachment sizes. For large files, upload the file to a cloud storage and email the link instead of the file.
  • Page 151 Connected devices Things to consider: • Understand social network privacy and sharing policies before you post. • Review updates to social network privacy and sharing policies often. • Requires a Wi-Fi or cellular data connection. Bluetooth Good for: • Sharing from phone-to-phone or other connected device. •...

  • Page 152: Other Settings Apps & Notifications

    Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 153: Manage Notifications

    Other settings : Apps & notifications Touch a feature to see which apps have permission to use it. Turn that permission on or off for each app as needed. You can also adjust permissions by app, for all features. Adjust special app access In Settings >...
  • Page 154 Other settings : Apps & notifications Turn Allow notification dots on or off To turn off for one app: Touch & hold the app icon. Touch > Notifications. Touch Advanced. Turn Allow notification dot on or off Change notification sound To change the sound for all app notifications: Go to >...

  • Page 155: Preview Notifications When Screen Sleeps

    Other settings : Apps & notifications Touch On lock screen. Do one of the following: • To hide all notifications on your lock screen, select Don't show notifications at all. You can still peek at your notifications--swipe down on the lock screen, then enter your pattern, PIN, or password if required.

  • Page 156: Turn Emergency Alerts Off/On

    Other settings : Apps & notifications Turn emergency alerts off/on Your phone can receive free, life-saving emergency alerts from the Federal Emergency Management Agency (FEMA) to inform you of extreme weather or other threatening emergencies in your area, AMBER Alerts, and Presidential Alerts during national emergencies. When an emergency alert is sent out, appears in the status bar.

  • Page 157: Display

    Other settings : Display Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off In this mode, you can manually rotate the current app. Touch by the navigation buttons. Allow screen to rotate To allow rotation for all apps, open quick settings and turn Auto-rotate on You can also adjust this in Settings >...

  • Page 158: Adjust Screen Brightness

    Other settings : Display • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. Turn on/off any time To turn Night Light on or off at any time, open quick settings and touch If it's not in quick settings, add it by turning Night Light on for the first time.

  • Page 159: Change Background Color

    Other settings : Display Change background color The background of quick settings and your list of all apps is either light or dark, based on the wallpaper you selected. To change this: Go to Settings > Display. Touch Advanced > Device theme. Choose Light or Dark.

  • Page 160: Security & Location

    Other settings : Security & location About security Screen lock options To keep your phone secure, use a screen lock when it goes to sleep: • Choose a pattern, PIN, or password to unlock. • Add a Smart Lock to unlock automatically when connected to a trusted device, when you're at a...

  • Page 161: Protect Against Harmful Apps

    Other settings : Security & location • Add a SIM lock to prevent others from using your cellular plan and accessing account information if your phone is stolen. • Prevent viruses and other attacks on your data and privacy with Google Play Protect. Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your phone to check for...

  • Page 162: Lock And Unlock Phone

    Other settings : Security & location : Lock and unlock phone Set screen lock Screen lock options When you set a screen lock, each time you turn on your phone or wake the screen, you’ll be asked to unlock your phone. No lock: •...
  • Page 163 Other settings : Security & location : Lock and unlock phone Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN, pattern, or password. But sometimes you need to trade convenience for more security.

  • Page 164: Unlock With Trusted Devices

    Other settings : Security & location : Lock and unlock phone Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. Make sure you have: •...

  • Page 165: Unlock With Your Face

    Other settings : Security & location : Lock and unlock phone Unlock with your face Set up face matching Make sure you have set a screen lock on the phone. Go to Settings Touch Security & location > Face Unlock. If the option is grayed out, go to Settings >...

  • Page 166: Unlock At Trusted Places

    Other settings : Security & location : Lock and unlock phone Fix a problem If you're having trouble getting the phone to recognize your face: Go to Settings Touch Security & location > Face Unlock. Unlock your phone, then touch Redo face scan. Follow the onscreen instructions.

  • Page 167: Keep Phone Unlocked While It's On You

    Other settings : Security & location : Lock and unlock phone Manually lock phone To lock your phone when you're in a trusted place, on the lock screen, touch . The phone stays locked until the next time you manually unlock it. Remove trusted places Go to Settings...

  • Page 168: Unlock With Voice Commands

    Other settings : Security & location : Lock and unlock phone Unlock with voice commands Set up voice authentication If you use “OK, Google” for voice commands, you can use Smart Lock to unlock your phone when it recognizes your voice. Make sure you have set a screen lock.

  • Page 169: Use Fingerprint Security

    Other settings : Security & location Use fingerprint security Set up fingerprint security Use the fingerprint sensor to unlock your phone, make fast and secure online and in-store purchases, and sign into bank and finance apps. Go to > Security & location. Settings Touch Fingerprint.
  • Page 170 Other settings : Security & location Tip: You can temporarily turn off fingerprint unlocking and lock screen notifications with Lockdown mode. Use fingerprint to sign in to apps To use the fingerprint sensor with third-party apps: • Be sure the app supports fingerprint recognition. •...

  • Page 171: Use Location Services

    Other settings : Security & location Open the Play Store app and touch > My apps & games. safe mode to see if apps you installed are causing the issue and uninstall as needed. If the sensor works correctly in safe mode, a 3rd party app is probably causing the issue. These apps can cause issues: lock screen apps, app locks that use the fingerprint sensor, RAM boosters, and RAM cleaners.

  • Page 172: Lock Sim Card

    Other settings : Security & location Lock SIM card Set up SIM lock Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.

  • Page 173: Accounts

    Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your account.

  • Page 174: Sync Accounts And Apps

    Other settings : Accounts Remove account If you remove an account, information you synced will be removed from your phone, but it is not deleted from your account. To remove other accounts: Go to > Accounts. Settings Touch the account name. Touch REMOVE ACCOUNT.

  • Page 175: Manage Information In Your Google Account

    Other settings : Accounts Turn auto-sync off/on for all accounts Go to > Accounts. Settings Turn Automatically sync data on or off To collect messages, email, calendar, or other app updates, you must sync the accounts manually. Sync manually Go to >...

  • Page 176: System

    Other settings : System Set up emergency information You can set up emergency information, such as your emergency contact, and medical information, such as your blood type. First responders or other people can view this information from your lock screen. To set up your emergency information: Go to >...

  • Page 177: Customize The Keyboard

    Other settings : System For safety, environmental, warranty, and other legal information, go to > System > Settings Legal information. Printed legal information may also be provided with your phone. To find your phone's model number, go to > System > About phone > Model & Settings hardware >...

  • Page 178: Use Multiple Languages

    Other settings : System • Turn Haptic feedback on keypress off or on. • If on, touch Vibration strength on keypress and move the slider. Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: Go to Settings >...
  • Page 179 Other settings : System All languages added to the list will appear on the keyboard's spacebar. To remove a language, go to Settings > System > Languages & input > Languages, then touch > Remove. Add language to keyboard If you want a keyboard for a language that isn't a display language: Go to >...

  • Page 180: Users And Guests

    Other settings : System : Users and guests Share your phone Ways to share your phone • If you share your phone with family, friends, or within a business, you can set Add users. up separate user spaces for each of them. •...

  • Page 181: Add, Modify, Remove Users

    Other settings : System : Users and guests Icon Meaning Owner (If you set up your profile in Contacts and included a picture, you'll see it and your name instead.) Guest Added user Add, modify, remove users Add a user You must be the device owner to add users.

  • Page 182: Add Or Delete Guest

    Other settings : System : Users and guests Remove a user You can remove yourself as a user. You must be the device owner to remove other users. Go to > System > Advanced > Multiple users. Settings Or from quick settings, touch >...

  • Page 183: Fix A Problem

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact T-Mobile support.

  • Page 184: Phone Won't Turn On

    Fix a problem : Hardware issues Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: • Playing videos, games, or other media apps • Using GPS navigation • Tethering your phone or using it as a Wi-Fi hotspot •...

  • Page 185: Phone Restarts Or Crashes

    Fix a problem : Hardware issues Tips: • Remove any case, as this may impede the charger/port connection. • Use the charger that came with the phone. • Check that the charging cable fits snugly into the phone and that the cable fits snugly into the outlet.

  • Page 186: Screen Is Frozen Or Won't Respond

    Fix a problem : Hardware issues A factory data reset will remove all data from your phone. Screen is frozen or won't respond Tip: If your screen goes black when the phone rings so you can't answer the call, clear data for the Phone app.
  • Page 187 Fix a problem : Hardware issues Turn the phone on. Check that the card is mounted: Go to > Storage. Settings If you see Ejected under the card name, touch the name then touch MOUNT. Turn your phone off and then on again. Check that the card’s type and capacity is compatible with your phone.
  • Page 188 Fix a problem : Hardware issues Check for errors with a USB SD card reader connected to a Windows computer: Insert the card into a USB card reader. Open My Computer, right-click on the SD card, and select Properties > Service > Check disk for errors.

  • Page 189: Call And Sim Issues

    Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
  • Page 190 Fix a problem : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.

  • Page 191: Problems During Calls

    Fix a problem : Call and SIM issues If you hear a fast busy signal every time you call the same number, your number may be blocked by an app. Try calling from a different number. Incoming calls If you have a signal and can make calls, but callers tell you they consistently get a busy signal when calling you, check that you haven’t blocked their numbers.
  • Page 192 Fix a problem : Call and SIM issues • If you are using a case, cover or screen protector, remove it and see if it was causing the issue. • Check that the protective film that ships with the phone has been removed. Check to see if your phone is using Voice privacy.
  • Page 193 Fix a problem : Call and SIM issues Earpiece Check that nothing is covering the microphone: • If you are using a case, cover or screen protector, remove it and see if it was causing the issue. • Check that the protective film that ships with the phone has been removed. While in a call, try using the speakerphone or a wired headset to see if the sound quality improves.

  • Page 194: Battery Issues

    Fix a problem : Battery issues Charging problems If the phone charges slowly or will not charge, try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery has been completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
  • Page 195 Fix a problem : Battery issues Tip: You can adjust settings to extend your battery life.

  • Page 196: Bluetooth, Wi-Fi, Usb Issues

    Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically Some third-party apps that control Bluetooth devices (smart watches, fitness and vehicle monitors, etc.) automatically turn Bluetooth on. If they do, this can prevent you from turning Bluetooth off.
  • Page 197 Fix a problem : Bluetooth, Wi-Fi, USB issues Go to and touch Bluetooth. Settings Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 198: Wi-Fi Problems

    Fix a problem : Bluetooth, Wi-Fi, USB issues Make sure Contact sharing is on. Check and adjust sharing settings on the paired device or in the device’s app. Fix it: Check the basics After each step, see if your issue is fixed: Check battery level on your phone and Bluetooth device, and charge if either is low.

  • Page 199: Can't Transfer Files Or Connect To Computer

    Fix a problem : Bluetooth, Wi-Fi, USB issues Forget the network connection. Then set up the Wi-Fi connection again. Check if a software update is available for your phone. Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then plugging it back in.
  • Page 200 Fix a problem : Bluetooth, Wi-Fi, USB issues Check your computer Windows computer Check your computer’s settings to make sure that Windows automatically detects new hardware. Restart your computer. Mac computer • Check that your computer is running Mac OS X 10.5 and up. •...

  • Page 201: Account And Sign-In Issues

    Fix a problem : Account and sign-in issues Forgot unlock code If you've forgotten your PIN, pattern, or password for unlocking your screen, you'll need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone.

  • Page 202: Advanced Troubleshooting

    Fix a problem : Account and sign-in issues by the account name means that some or all of the account's information is configured to auto-sync. by the account name means that the account will not auto-sync. Make sure your Internet connection works. For sync to work, you need an Internet connection.

  • Page 203: App Issues

    Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a...

  • Page 204: Messaging Problems

    Fix a problem : App issues App disabled in safe mode If apps are disabled because you’re in safe mode, you can’t use them until you exit safe mode. To exit safe mode, turn your phone off and then on again. Problems with Play Store For help with Play Store, read Google's troubleshooting...
  • Page 205 Fix a problem : App issues • Weak signal from your cellular provider is a common cause of unsent messages. In status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.

  • Page 206: Camera Problems

    Fix a problem : App issues Problems with Facebook, WhatsApp, other apps If you’re having problems with messaging apps that you installed: Check for updates to the app. If you can open the app, touch or > Help and look for troubleshooting information. Turn your phone off and then on again.
  • Page 207 Fix a problem : App issues Clear the app's cache. If the problem continues, open WhatsApp, touch > Settings > Help, and search for information about your issue. Error: Please restart camera After each troubleshooting step, check to see if the issue is fixed: Turn your phone off and then on again.

  • Page 208: Maintenance Procedures

    Fix a problem : Maintenance procedures Update Android software For best performance, keep your phone updated with the latest available Android software. Check Android version number To check what version of Android your phone is running: Go to > System > About phone > Android version. Settings The number displayed is your phone's Android version.

  • Page 209: Reset Phone

    Fix a problem : Maintenance procedures Go to > System > Advanced > Reset options. Settings Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. Touch RESET SETTINGS. Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again.
  • Page 210 Fix a problem : Maintenance procedures Reset phone from Settings To erase all data and reset your phone: Go to > System > Backup. Settings If you’re resetting because you suspect a third-party app is causing problems, turn off Back up to Google Drive.

  • Page 211: Get More Help

    Fix a problem : Maintenance procedures 11. If you reset your phone because you suspect a third-party app is causing problems, when you set up the phone again, be sure you don't copy all apps. Then, restore one app at a time and use the phone for a while.

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