Thank you for choosing Consumer Cellular! Extending the Battery Life ................10 We know you’re excited to use your new ZTE Avid 559, and this user guide Powering Your Phone On/Off ..............11 will help you get familiar with it, so you can start using it as soon as possible.
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TABLE OF CONTENTS TABLE OF CONTENTS Protecting Your Phone With Screen Locks ..........24 Using Wi-Fi Direct ..................47 Connecting to Bluetooth® Devices ............48 Protecting Your Phone With Encryption ..........25 Protecting Your Phone With Screen Pinning ........26 Connecting to Your Computer via USB ..........50 Using the microSDXC Card as Portable or Device Storage .....51 Knowing the Basics .................28 Sharing Your Mobile Data Connection ...........54...
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TABLE OF CONTENTS TABLE OF CONTENTS Searching for a Contact ................75 Web Browser ..................87 Joining Duplicate Contacts.................76 Opening the Browser ...................87 Separating Contact Information ..............76 Using Multiple Browser Tabs ..............87 Downloading Files ..................88 Web Accounts .................. 77 Changing Browser Settings ................88 Adding or Removing Accounts ..............
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TABLE OF CONTENTS TABLE OF CONTENTS Setting a Song as the Default Ringtone ..........100 Google Apps ....................112 Playing Music ....................101 Google Play™ Store ................114 Managing Playlists ..................102 Browsing and Searching for Apps ............114 Video ....................103 Downloading and Installing Apps .............114 Opening the Video Library ...............
GETTING STARTED TABLE OF CONTENTS INSTALLING A microSDXC™ CARD Upgrading the Phone Software ............ 132 Troubleshooting ................133 The microSDXC card can be installed and removed while the phone is turned on. Unmount the microSDXC card before For Your Safety ................138 removing it.
GETTING STARTED GETTING STARTED POWERING YOUR PHONE ON/OFF WARNING! Use only ZTE-approved chargers and USB cables. The use of unapproved accessories could damage your phone or cause the battery to • Press and hold the Power/Lock Key to turn on your phone. explode. • To turn it off, press and hold the Power/Lock Key to open the options 1.
GETTING STARTED GETTING STARTED To unlock the screen and keys: • Drag – To drag, press and hold your finger with some pressure before you start to move your finger. While dragging, do not release your finger until 1. Press the Power/Lock Key to turn the screen on. you have reached the target position.
GETTING STARTED GETTING STARTED GETTING TO KNOW YOUR PHONE Front Camera 3.5mm Headset Jack** Earpiece Auxiliary Microphone Proximity & Light Sensor Indicator Light Back Camera Flash Volume Key Power/Lock Key Touch Screen Back Cover Back Key* Recent Apps Key* Speaker Home Key Charging/ Main Microphone...
GETTING STARTED GETTING STARTED KEY FUNCTIONS GETTING TO KNOW THE HOME SCREEN The home screen is the starting point for your phone’s applications, functions, Function and menus. You can customize your home screen by adding shortcuts, Press and hold to power on, power off, restart, or turn on folders, widgets, and more.
GETTING STARTED PERSONALIZING Extended Home Screen Panels Your home screen is extendable, providing more space for shortcuts, widgets, and more. Simply swipe left or right on the home screen to see the extended CHANGING THE SYSTEM LANGUAGE panels. You can also add, remove or move home screen panels. 1.
PERSONALIZING PERSONALIZING CHANGING THE RINGTONE AND NOTIFICATION SOUND SWITCHING TO VIBRATION OR SILENT (DO NOT DISTURB) MODE You can quickly customize the default ringtone for incoming calls and the default notification sound. You can set the phone to vibration or silent (Do Not Disturb) mode by using 1.
PERSONALIZING PERSONALIZING SETTING SILENT (DO NOT DISTURB) MODE NOTES: • Alternatively, you can swipe up on the home screen and tap Settings > PREFERENCES Display > Wallpaper to set the wallpaper. You can set allowed and blocked disturbances, or manage rules that turn on • For images from My photos, pinch or spread to select the part you want to use. or off silent mode automatically. 1.
PERSONALIZING PERSONALIZING PROTECTING YOUR PHONE WITH SCREEN LOCKS PROTECTING YOUR PHONE WITH ENCRYPTION You can protect your phone by creating a screen lock. When it is enabled, you You can encrypt all the data on your phone: your accounts, application data, need to swipe up on the screen, and then draw a pattern or enter a numeric music and other media, downloaded information, and so on.
PERSONALIZING PERSONALIZING When you're ready to turn on encryption: Turning On Screen Pinning 1. Swipe up on the home screen and tap Settings > Security & location > 1. Swipe up on the home screen and tap Settings > Security & location > Encryption &...
KNOWING THE BASICS KNOWING THE BASICS NOTIFICATION ICONS The status bar at the top of the home screen provides notification icons on PHONE STATUS ICONS the left side. Below are some of the icons you may see. The status bar at the top of the home screen provides phone and service Indicator What it means Indicator...
KNOWING THE BASICS KNOWING THE BASICS OPENING/CLOSING THE NOTIFICATION PANEL • To manage notifications you have received, press and hold a notification, or slide it left or right a little and tap , and then choose to silence Notifications report the arrival of new messages, calendar events, and alarms, the application, or tap MORE SETTINGS to customize more notification as well as ongoing events.
KNOWING THE BASICS KNOWING THE BASICS To customize the Quick Settings panel: Moving Shortcuts or Widgets You can add, remove or rearrange the tiles on the Quick Settings panel. 1. Press and hold a shortcut or widget on the home screen. 1.
KNOWING THE BASICS KNOWING THE BASICS REARRANGING THE PRIMARY SHORTCUTS NOTES: • You can also press and hold an option from the displayed menu, and drag The home screen includes a customizable primary shortcuts area at the it to a home screen panel to create a shortcut. bottom of all home screens. You can keep up to five items in the primary • To disable the app shortcuts feature, press and hold an empty area of the shortcuts area.
KNOWING THE BASICS KNOWING THE BASICS 2. Switch on Allow notification dots. Gboard 3. Tap App notifications. The Gboard provides a layout similar to a computer keyboard. When screen auto-rotation is enabled, turn the phone sideways and the keyboard will 4.
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KNOWING THE BASICS KNOWING THE BASICS • Tap to enter emoji, GIF, or emoticon. • Tap to use Google voice typing. • Tap to access more Gboard functions. • Press and hold to set up the Gboard. End of the word • Press and hold and then slide to to change to a smaller keyboard for Start of the word...
KNOWING THE BASICS KNOWING THE BASICS 3. You can continue entering text or tap an underlined transcription to change NOTE: Drag the slider on the right side of the screen to the initial letter of the or delete it. app you need, or tap the search box at the top to search for apps. NOTE: Say "comma,"...
KNOWING THE BASICS CONNECTING TO NETWORKS AND DEVICES 2. You can take one of the following actions: • If the app you need is in the recent apps list, tap it to set it as the second app. CONNECTING TO MOBILE NETWORKS • Press the Home Key and swipe up on the home screen to find the app Controlling Mobile Data Use you need and open it as the second app.
CONNECTING TO NETWORKS AND DEVICES CONNECTING TO NETWORKS AND DEVICES 1. Swipe up on the home screen and tap Settings > Network & Internet > Getting Notified of Open Networks Mobile network. 1. Swipe up on the home screen and tap Settings > Network & Internet > Wi-Fi. 2.
CONNECTING TO NETWORKS AND DEVICES CONNECTING TO NETWORKS AND DEVICES Forgetting a Wi-Fi Network Method two: PIN You can make your phone forget the details of a Wi-Fi network that you added 1. Swipe up on the home screen and tap Settings > Network & Internet > Wi-Fi. —...
CONNECTING TO NETWORKS AND DEVICES CONNECTING TO NETWORKS AND DEVICES CONNECTING TO BLUETOOTH® DEVICES 4. Tap the device you want to pair with. 5. If necessary, confirm that the Bluetooth passkeys are the same between Bluetooth is a short-range wireless communication technology. Phones or the two devices and tap PAIR.
CONNECTING TO NETWORKS AND DEVICES CONNECTING TO NETWORKS AND DEVICES CONNECTING TO YOUR COMPUTER VIA USB USING THE microSDXC CARD AS PORTABLE OR DEVICE STORAGE You can connect your phone to a computer with a USB cable and transfer music, pictures, and other files in both directions. Your phone stores these You can use your microSDXC card as portable storage for various files (such files in internal storage or on a removable microSDXC card.
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CONNECTING TO NETWORKS AND DEVICES CONNECTING TO NETWORKS AND DEVICES To erase and format the microSDXC card: To move data between the phone and the microSDXC card: 1. Swipe up on the home screen and tap Settings > Storage. With the microSDXC card as part of the device storage, you can move your photos, files, and other data between the phone and the card any time.
CONNECTING TO NETWORKS AND DEVICES CONNECTING TO NETWORKS AND DEVICES To reformat the microSDXC card as portable storage: 2. Switch on USB tethering or Bluetooth tethering. If you no longer want to use your microSDXC card as device storage, you can • For USB tethering, connect your phone to the computer with the reformat the card as portable storage.
CONNECTING TO NETWORKS AND DEVICES CONNECTING TO NETWORKS AND DEVICES CONNECTING TO VIRTUAL PRIVATE NETWORKS Setting Up the Wi-Fi Hotspot You can change your phone's Wi-Fi network name (SSID), secure the Wi-Fi Virtual private networks (VPNs) allow you to connect to the resources inside hotspot, and set other options.
CONNECTING TO NETWORKS AND DEVICES PHONE CALLS Connecting to a VPN 1. Swipe up on the home screen and tap Settings > Network & Internet > VPN. You can place calls from the Phone app, the Contacts app, or other apps or 2.
PHONE CALLS PHONE CALLS Ending a Call NOTE: To edit the preset text response from within the Phone app, tap (in the top search field) > Settings > Quick responses. During a call, tap on the screen. WORKING WITH THE CALL HISTORY ANSWERING OR REJECTING CALLS The call history is a list of all the calls you've placed, received, or missed.
PHONE CALLS PHONE CALLS CALLING YOUR CONTACTS Taking Other Actions on a Call History Entry 1. Open the call history. 1. Press the Home Key > 2. Tap a listing and then tap Call details to view more call information. While 2.
PHONE CALLS PHONE CALLS USING OPTIONS DURING A CALL MANAGING MULTI-PARTY CALLS During a call, you will see a number of on-screen options. Tap an option to When the call waiting and three-way call features are available, you can switch select it.
PHONE CALLS PHONE CALLS Setting Up a Conference Call Setting Sound and Vibration With this feature, you can talk to two people at the same time. Set the sound and vibration for incoming calls as well as keypad sounds. 1. Place the first call. 1.
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PHONE CALLS PHONE CALLS To assign a speed dial key: Setting Up Wi-Fi Calling When this feature is turned on and you are connected to a Wi-Fi network with 1. Press the Home Key > > > Settings > Speed dial. Internet access, you can make and receive phone calls via Wi-Fi or mobile 2.
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PHONE CALLS PHONE CALLS 1. Press the Home Key > > > Settings > Call settings > Additional settings. 1. Press the Home Key > > > Settings > Accessibility > TTY mode. 2. Tap Caller ID and select an option. 2.
CONTACTS CONTACTS IMPORTING, EXPORTING, AND SHARING CONTACTS You can add contacts on your phone and synchronize them with the contacts You can import/export contacts from/to your nano-SIM card, the phone in your Google account or other accounts that support contact syncing. storage, or an installed microSDXC card.
CONTACTS CONTACTS WORKING WITH FAVORITE CONTACTS Exporting Contacts to the Phone Storage or microSDXC Card 1. Press the Home Key > At the top of the contact list, you can find your favorite contacts. 2. Tap > Settings > Export > Export to .vcf file. Adding a Contact to Favorites 3.
CONTACTS JOINING DUPLICATE CONTACTS WEB ACCOUNTS As your phone synchronizes with multiple online accounts, you may see ADDING OR REMOVING ACCOUNTS duplicate entries for the same contact. You can merge all the separate information of a contact into one entry in the Contacts list. You can add multiple Google accounts and Microsoft Exchange ActiveSync®...
WEB ACCOUNTS CONFIGURING ACCOUNT SYNC EMAIL Swipe up on the home screen and tap Email. Use it to read and send emails Configuring Auto Sync Setting from Microsoft Exchange ActiveSync, Gmail, Hotmail, Yahoo!®, and more. 1. Swipe up on the home screen and tap Settings > Accounts. 2.
EMAIL EMAIL WRITING AND SENDING AN EMAIL • To forward the email, tap 3. Edit your message and tap 1. Open your email Inbox and tap Marking an Email as Unread NOTE: If you have more than one email account added on the phone, You can return a read email to the unread state —...
EMAIL MESSAGES Editing an Email Account You can change a number of settings for an account, including how often the You can use Messages to exchange text messages (SMS), multimedia phone checks for email, how you’re notified of new mails, your email signature, messages (MMS), and chat messages.
MESSAGES MESSAGES If you want to send a multimedia message, tap to add stickers, pictures, NOTE: You can tap at the corner of an attachment to remove it from the videos, audio, or location information to the message (see Messages - message.
MESSAGES MORE MESSAGE OPTIONS WEB BROWSER On the Messages screen, press and hold a thread and the following options Use the Browser to view web pages and search for information. are available. OPENING THE BROWSER • Tap to archive the thread. You can tap > Archived from the Messages screen to find all archived messages.
WEB BROWSER CAMERA Switching Between Browser Tabs 1. Tap at the top of the screen. The number in the icon indicates the You can take photos and record videos with the Camera app. Photos and videos number of currently opened tabs. are stored to the phone’s microSDXC card or to the phone’s internal storage.
CAMERA CAMERA USING MANUAL CAMERA MODE NOTES: • You can pinch or spread your fingers on the screen to zoom in or out You can use the MANUAL camera mode to adjust more camera options for before taking a picture. your photo, such as ISO, white balance, exposure, and interval. • In PHOTO (auto camera) mode, when you tap the screen to focus, the 1. Press the Home Key > >...
CAMERA CAMERA RECORDING A VIDEO CUSTOMIZING CAMERA SETTINGS 1. Press the Home Key > > VIDEO. Before capturing a photo or a video, you can tap to open the following options: 2. Aim the camera at the subject and make any necessary adjustments. You can tap any area on the screen that you want the camera to focus on NOTE: Some camera and video options will change in different camera modes.
CAMERA GALLERY • Volume key: Use the Volume Key as the shutter button or to zoom in and out. • Anti-banding: Set the anti-banding value to avoid stripes on the screen when you take pictures of TV or computer screens. OPENING THE GALLERY • Save location: Change the storage location for captured photos and Swipe up on the home screen and tap Gallery to view your pictures and videos.
GALLERY GALLERY WORKING WITH PICTURES RETOUCHING YOUR PICTURES Tap a picture in an album to view the picture in full screen. Double-tap the You can edit any photos you took and some other pictures in the Gallery picture, or pinch two fingers together or spread them apart to zoom out or in. app with Photo Editor.
GALLERY GALLERY MAKING A GIF OR A COLLAGE PLAYING VIDEOS You can put together a few pictures to make an animated GIF or a collage of 1. Open the Gallery app and tap an album. pictures. 2. Tap the thumbnail of a video. 1.
MUSIC MUSIC 5. If prompted, select part of the song or full song and tap SET AS RINGTONE or SET AS NOTIFICATION TONE. Swipe up on the home screen and tap Music to play audio files stored on your NOTE: If the song is being played and you’re on the playback screen, tap > phone.
MUSIC MANAGING PLAYLISTS VIDEO Create playlists to organize your music files into sets of songs, so that you can Use the Video app to manage your video library and to watch videos. play the songs you like in the order you prefer. OPENING THE VIDEO LIBRARY • From any music library category, tap >...
VIDEO VIDEO MANAGING VIDEO FILES Share, delete, rename, or trim Return to the video library the video, check file details, or configure player settings Deleting Videos 1. Press and hold the video you want to delete in the video library. 2.
FM RADIO FM RADIO OTHER OPTIONS AND SETTINGS With the FM radio, you can search for radio channels, listen to them, and save To set the FM frequency range: them on your phone. Note that the quality of the radio broadcast depends on FM radio frequency ranges differ in different regions.
VOICE RECORDER VOICE RECORDER PLAYING A VOICE MEMO Voice Recorder enables you to record and listen to voice memos. 1. Tap at the top right of the screen to see all recordings. 2. Tap the title of a memo to play it. RECORDING A VOICE MEMO EDITING A VOICE MEMO 1.
MORE APPS MORE APPS Checking World Time 1. Open the Clock app and tap CALCULATOR 2. World time lets you check local times for cities around the world. Tap add a new city. Swipe up on the home screen and tap Calculator to use the phone’s built-in Using Stopwatch and Countdown calculator.
MORE APPS MORE APPS FILE MANAGER • Chrome: Use the Chrome app to browse the Internet and get your bookmarks, browsing history, and more synced with your Google account. Quickly access all of your images, videos, audio clips, and other types of files • Drive: Store files on Google servers for free after you sign in to your on your phone and on the microSDXC card.
GOOGLE PLAY™ STORE GOOGLE PLAY™ STORE CAUTION: Once installed, some apps can access many functions or a significant amount of your personal data. The Play Store will show you what From the home screen, tap . You can buy or rent music, books, movies, the app can access.
GOOGLE PLAY™ STORE MANAGING YOUR DOWNLOADED APPS SETTINGS After you’ve downloaded and installed an app, you can rate it, view it in a list Swipe up on the home screen and tap Settings. The Settings app contains with your other downloaded apps, configure it to update itself automatically, most of the tools for customizing and configuring your phone.
SETTINGS SETTINGS • Mobile data: Enable or disable mobile data. • Mobile data usage: Check how much data has been used during the Open Settings and tap Network & Internet > VPN to set up and connect time cycle you set, see which apps have been using mobile data, restrict to virtual private networks (see Connecting to Networks and Devices –...
SETTINGS SETTINGS Printing • Battery: Check the battery use details of the app since last full charge and optimize battery use. Open Settings and tap Connected devices > Printing to use the default printing service or other printer plug-ins installed from the Google Play Store • Open by default: Check the app’s supported links and set whether to open or your printer manufacturer.
SETTINGS SETTINGS FEATURES App Permissions Open Settings and tap Apps & notifications > App permissions to check Open Settings and tap Features. The following features are available. what apps have been allowed to access certain permissions. You can also • Navigation keys: Swap the positions of the Back Key and the Recent change the app permissions.
SETTINGS SETTINGS STORAGE • Sleep: Set the length of time of inactivity before the screen turns off automatically. Open Settings and tap Storage to view the memory information of the internal • Auto-rotate screen: Select whether the screen contents should rotate phone storage and the microSDXC card (if one is installed).
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SETTINGS SETTINGS • Security update: Check for security update of your system. - Mode: Select location sources you want to use. To get your accurate location, choose High accuracy. To save battery power and get • Screen lock: Secure your phone and personal information with a screen approximate location, choose Battery saving.
SETTINGS SETTINGS ACCESSIBILITY - Storage type: Check the credential storage type. - Trusted credentials: Display trusted CA certificates. Open Settings and tap Accessibility to configure accessibility plug-ins and - User credentials: View and modify stored credentials. services on your phone, such as using color inversion or display size for users - Install from SD card: Install certificates from the internal storage or the with sight problems.
SETTINGS SETTINGS • Personal dictionary: Add new words to the phone’s dictionary or remove Reset Options words from the dictionary. The words you add are used for spell check and Open Settings and tap System > Reset options to reset the network setting, word suggestion.
Possible causes Possible solution and install it to your phone from the card. NOTE: Visit the ZTE official handset service support website (https://www. The network signal is zteusa.com/support_page) to learn more about the above upgrade methods, too weak at your current as well as which phones and methods are supported.
TROUBLESHOOTING TROUBLESHOOTING Problem Possible causes Possible solution Problem Possible causes Possible solution End the call and dial again. The standby time is related The network link quality is You may be switched to a to your service provider poor on the part of your better-quality network link system configuration.
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TROUBLESHOOTING TROUBLESHOOTING Problem Possible causes Possible solution Problem Possible causes Possible solution The nano-SIM card is Insert the nano-SIM card Call Consumer Cellular The nano-SIM card is inserted improperly. properly. customer support at (800) invalid. 686-4460. Use a soft, dry cloth to There is debris on the Unable to nano-SIM card...
FOR YOUR SAFETY FOR YOUR SAFETY FCC RF EXPOSURE INFORMATION (SAR) This phone is designed and manufactured not to exceed the emission GENERAL SAFETY limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the United States. Don’t make or receive handheld Your phone may produce a bright During SAR testing, this device was set to transmit at its highest certified...
FOR YOUR SAFETY FOR YOUR SAFETY For this device, the highest reported SAR value for usage against the head is However, there is no guarantee that interference will not occur in a particular 0.85 W/kg, and for usage near the body is 0.93 W/kg. installation.
FOR YOUR SAFETY FOR YOUR SAFETY While some wireless phones are used near some hearing devices (hearing T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to aids and cochlear implants), users may detect a buzzing, humming, or be more usable with a hearing device’s telecoil (“T Switch”...
FOR YOUR SAFETY FOR YOUR SAFETY PRODUCT HANDLING • Replace the battery only with another battery that has been qualified with the system per this standard, IEEE-Std-1725. Use of an unqualified battery General Statement on Handling and Use may present a risk of fire, explosion, leakage or other hazards. Only You alone are responsible for how you use your phone and any authorized service providers shall replace the battery.
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FOR YOUR SAFETY FOR YOUR SAFETY • Do not attempt to disassemble your phone or its accessories. Only Electrostatic Discharge (ESD) authorized personnel can do so. Do not touch the metallic connectors of the nano-SIM card and the • Do not expose or use your phone or its accessories in an environment microSDXC card. with or that can reach extreme temperatures, minimum 23 °F and Antenna maximum 122 °F (minimum - 5 °C and maximum + 50 °C).
FOR YOUR SAFETY FOR YOUR SAFETY ELECTRICAL SAFETY Repetitive Strain Injuries To minimize the risk of Repetitive Strain Injury (RSI) when texting or playing Accessories games with your phone: Use only approved accessories. Do not connect with incompatible products • Do not grip the phone too tightly. or accessories.
FOR YOUR SAFETY FOR YOUR SAFETY RADIO FREQUENCY INTERFERENCE Medical Equipment Turn off your wireless device when you are requested to do so in hospitals, General Statement on Interference clinics or healthcare facilities. These requests are designed to prevent Care must be taken when using your phone in close proximity to personal possible interference with sensitive medical equipment.
FOR YOUR SAFETY EXPLOSIVE ENVIRONMENTS SPECIFICATIONS Handset specifications are shown in the following table. Gas Stations and Explosive Atmospheres In locations with potentially explosive atmospheres, obey all posted signs to Operating system Android™ 8.1 Oreo™ turn off wireless devices such as your phone or other radio equipment. Areas Network capability 4G LTE/GSM/UMTS with potentially explosive atmospheres include fueling areas, below decks on...
With Consumer Cellular you are in control and can change your plan at any This guarantee does not apply if batteries other than ZTE original batteries are time. To check your usage and change your plan just go to My Account at used.
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