Table of Contents
Advertisement
Advertisement
Table of Contents
Troubleshooting
Related Manuals for Overland Tandberg NEO S Series
Summary of Contents for Overland Tandberg NEO S Series
- Page 1 S-Series Tape Libraries ® Service Guide January 2020 10400666-005...
- Page 2 NEO S-Series Library Service Manual ©2015-20 Overland-Tandberg. All rights reserved. Overland®, Overland Storage®, DynamicRAID®, NEO®, NEO Series®, PowerLoader®, RAINcloud®, RapidRebuild®, REO 4000®, REO Series®, VR2®, and XchangeNOW® are registered trademarks of Overland Storage, Inc. Tandberg®, Tandberg Data®, AccuGuard®, AccuVault®, BizNAS®, QuadPak®, QuikStation®, QuikStor®, RDX®, RDXPRESS®, RDXPRO®, StorageLoader®, SupportSuite®, Tandberg SecureService®, and Tandberg StorageLibrary®...
-
Page 3: Preface
Preface Topics in Preface • Audience and Purpose • Conventions • Regulatory Information • Product Documentation • Firmware Updates • Technical Support Audience and Purpose This guide is intended for system and network administrators charged with servicing or upgrading a NEO S-Series Tape Library. The instructions are intended for the trained Administrators and technicians who need physical and functional knowledge of the S-Series tape library. -
Page 4: Heavy Units In Boxes
NEO S-Series Library Service Manual Preface Heavy Units in Boxes WARNING: Due to the weight of the appliance, it is recommended that at least two people be used to lift the unit out of the box to prevent injury. Um Verletzungen zu vermeiden, empfehlen wir aufgrund des Gewichts des Geräts, WARNUNG: dass mindestens zwei Personen das Gerät aus der Verpackung heben. -
Page 5: Product Warranty
NEO S-Series Library Service Manual Preface Preventing Electrostatic Damage. To prevent electrostatic damage, observe the following precautions: • Avoid hand contact by transporting and storing products in static-safe containers. • Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations. -
Page 6: Typographical Conventions
NEO S-Series Library Service Manual Preface Conventions This document exercises several alerts and typographical conventions. Alerts Convention Description & Usage NOTE: Text A Note indicates neutral or positive information that emphasizes or supplements important points of the main text. A note supplies information that may apply only in special cases, for example, memory limitations or details that apply to specific program versions. -
Page 7: Regulatory Information
NEO S-Series Library Service Manual Preface Regulatory Information Disposal of Waste Equipment by Users in Private Households in the European Union and Norway This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your equipment by handling it over to a designated collection point for the recycling of waste electrical and electronic equipment. - Page 8 NEO S-Series Library Service Manual Preface • Reorient the affected device and/or its receiving antenna. • Increase the distance between the affected device and the computer equipment. • Plug the computer and its peripherals into a different branch circuit from that used by the affected device.
-
Page 9: Table Of Contents
Contents Preface General Product Warnings and Cautions ........................3 High Voltage ................................3 Heavy Units in Boxes ..............................4 Heavy Unit Installation/Removal ...........................4 Rack Tipping ................................4 General Guidelines ..............................4 Product Warranty ................................5 Chapter 1: Overview Possible Tools Needed ..............................11 Electrostatic Discharge ..............................11 Grounding Methods ..............................11 Identify a Failed Component ............................12 Chapter 2: Library Troubleshooting Troubleshooting Table ..............................13... - Page 10 NEO S-Series Library Service Manual Contents Unlock a Magazine with OCP or RMI ........................28 Remove the Magazine Manually ........................29 Install New Magazine ............................30 Replace the Base Chassis ............................30 Prepare the Unit ..............................30 Remove Components ............................31 Remove Old Base Chassis from Rack .........................31 Move Components to New Base Chassis ......................31 Install New Base Chassis in Rack .........................31 Reinstall the Tape Magazines ..........................32...
-
Page 11: Chapter 1: Overview
Overview Possible Tools Needed • #2 Phillips screwdriver – securing or removing the round-hole rack adapter bracket, securing retention inserts in square-hole racks. • Small Flat Head screwdriver or Torx tool – retracting the locking screen when moving a library cover, using the magazine manual release. •... -
Page 12: Identify A Failed Component
NEO S-Series Library Service Manual Overview • Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install the part. NOTE: For more information on static electricity, or assistance with product installation, contact your authorized reseller. -
Page 13: Chapter 2: Library Troubleshooting
Library Troubleshooting The library is designed to operate when installed in a rack using the rack rail kit. CAUTION: Operating the library without installing it in the rails, such as on a table or rack shelf, could result in library errors. Placing any weight on top of the library might also cause errors. This chapter provides information for verifying correct installation and troubleshooting the library. - Page 14 NEO S-Series Library Service Manual Library Troubleshooting Problem Solution There is an error code on the Look up the error code, try to resolve the failure, and power cycle. Chapter 4, “Event Codes and Acronyms.” Performance Poor throughput performance • Try a new tape. A marginal tape can cause performance problems due to bad spots on the tape requiring retries.
-
Page 15: Fibre Channel Troubleshooting
NEO S-Series Library Service Manual Library Troubleshooting Problem Solution Bad/defective/contaminated If the <Media Attention> LED is cleared and –although the tape drive has been media. cleaned – immediately re-displays each time a particular tape is reloaded that tape should be suspected as being defective. •... -
Page 16: Sas Troubleshooting
NEO S-Series Library Service Manual Library Troubleshooting • If your server configuration does not support changing addresses, try using the Hard Auto-Select option for the Loop mode. This option allows the system to select an available address when it first connects, and then retain that address for future connections. -
Page 17: Remove Stuck Tape Cartridges
NEO S-Series Library Service Manual Library Troubleshooting • Verify that the SAS host adapter is installed correctly. For installation and troubleshooting instructions, see the manual that came with your host adapter. Pay particular attention to any steps describing configuration settings. Ensure that the host adapter is properly seated in the motherboard slot and that the operating system correctly detects the host adapter. -
Page 18: Emergency Magazine Release
NEO S-Series Library Service Manual Library Troubleshooting 3. To remove the tape cartridge from the mail slot area: In the following figure, a triple mailslot is shown as an example. a. Use the finger holes to push the tape out of the mail slot. b. -
Page 19: Slot-To-Slot Test
NEO S-Series Library Service Manual Library Troubleshooting Slot-to-Slot Test The Slot-to-Slot test shuffles the tapes between the slots to exercise the robotic. At the end of the test the tapes are not returned to their original slots. To run the Slot-to-Slot test, navigate with RMI or OCP: •... - Page 20 NEO S-Series Library Service Manual Library Troubleshooting 9. If additional cycles remain to be run, the test will return to Step 7 if there is a tape in the mail slot or Step 8 if there is not a tape in the mail slot. 10.
-
Page 21: Chapter 3: Replacing Parts
Replacing Parts This chapter provides instructions for servicing the NEO S-Series Tape Library. Any removed parts should be returned to Overland-Tandberg for service. Topics in Replacing Parts: • Add or Replace a Tape Drive • Replace the Library Controller • Add or Replace a Power Supply •... -
Page 22: Add A New Tape Drive
NEO S-Series Library Service Manual Replacing Parts • If you determine that backups are occurring on the master drive, verify that the autoloader or library can not be accessed through this drive while the drive is being replaced. The tape drives are hot-swappable. Add a New Tape Drive NOTE: If you are replacing an existing tape drive, proceed with Replace an Existing Tape Drive on... -
Page 23: Replace An Existing Tape Drive
NEO S-Series Library Service Manual Replacing Parts Replace an Existing Tape Drive To replace an existing tape drive: 1. Use the OCP or RMI to power off the tape drive. Drive LED 2. Verify that the LED of the tape drive assembly being replaced is OFF, then label and remove the FC or SAS cables from the tape drive. -
Page 24: Replace The Library Controller
NEO S-Series Library Service Manual Replacing Parts Replace the Library Controller To reduce the risk of electric shock or damage to equipment, always remove any WARNING: power cords while working with the library. WARNUNG: Um das Risiko eines elektrischen Schlags oder Schäden am Gerät zu vermeiden, ziehen Sie stets den Netzstecker, bevor Sie an der Einheit arbeiten. -
Page 25: Reassemble The Unit
NEO S-Series Library Service Manual Replacing Parts 2. Slide the controller slowly into the library until it is flush with the back panel of the library. 3. Finger-tighten the blue captive thumbscrews to secure it to the library. Reassemble the Unit 1. -
Page 26: Add Or Replace A Power Supply
NEO S-Series Library Service Manual Replacing Parts 6. Use the OCP or RMI to upload the firmware upgrade. • From OCP, select Main Menu > Service > Service Library > FW Upgrade by USB. • From RMI, select Service > Firmware > Upgrade Library Firmware > Upgrade. 7. -
Page 27: Replace A Power Supply
NEO S-Series Library Service Manual Replacing Parts 5. Finger-tighten the blue captive thumbscrews to secure the power supply. 6. Attach the supplied AC power cord to the new power supply. 7. Plug the power cord into a different AC circuit than the other PSU to operate in failover mode. -
Page 28: Replace A Magazine
NEO S-Series Library Service Manual Replacing Parts b. Slide the power supply into the library (1) until it is flush with the back panel of the library. c. Finger-tighten the blue captive thumbscrews (2) to secure the power supply. d. Attach the supplied AC power cord to the new power supply and plug it into the same AC circuit previously used. -
Page 29: Remove The Magazine Manually
NEO S-Series Library Service Manual Replacing Parts • In OCP, from the Main Menu screen, select Commands > Unlock Magazines. • In RMI, select Operations > Magazines, then select the magazine from the drop-down menu. Remove the Magazine Manually NOTE: This procedure requires two people. 1. -
Page 30: Install New Magazine
NEO S-Series Library Service Manual Replacing Parts Install New Magazine 1. Load the tape cartridges into the new magazine in the same locations that they were in the old magazine. 2. Supporting the magazine underneath, position the new magazine rails onto the alignment rails. -
Page 31: Remove Components
NEO S-Series Library Service Manual Replacing Parts Remove Components 1. Remove all tape magazines to reduce the unit’s weight. • If the OCP or RMI is working, remove the magazine as described in Unlock a Magazine with OCP or RMI on page •... -
Page 32: Reinstall The Tape Magazines
NEO S-Series Library Service Manual Replacing Parts 4. Secure the chassis to the rack with the captive screws on both side flanges. 5. After the appliance is secured in the rack, verify that all drives are secure in their bays and have not become unseated. - Page 33 NEO S-Series Library Service Manual Replacing Parts Before sending back the old library: 1. Place shipping lock in the unit: a. Remove the yellow label that is covering the securing slot for the shipping lock on the top of the library. b.
- Page 34 NEO S-Series Library Service Manual Replacing Parts Step # Description Packaging box Bottom shell Library Middle shell (4U only) Top shell 10400666-005 ©2015-20 Overland-Tandberg ...
-
Page 35: Chapter 4: Event Codes And Acronyms
Event Codes and Acronyms This appendix details the event codes and key acronyms for the NEO tape libraries. Topics in Event Codes and Acronyms: • Error Overview • Main Error Codes • Sub-error Codes Related to the Robotic • Sub-error Codes Related to the Library •... -
Page 36: Main Error Codes
NEO S-Series Library Service Manual Event Codes and Acronyms Main Error Codes Error Code Description User Action Critical Component Status Bar Code Reader Error, cannot Retry operation; after several Robotic probably defect initialize BCR occurrences contact technical • Flexi cable to BCR not properly connected. support •... - Page 37 NEO S-Series Library Service Manual Event Codes and Acronyms Error Code Description User Action Critical Component Status Slider blocked Run ‘Library Verify Test’, after Robotic probably defect several occurrences contact • Slider Motor not connected or defect. technical support • Slider motor voltage to low. •...
- Page 38 NEO S-Series Library Service Manual Event Codes and Acronyms Error Code Description User Action Critical Component Status Cannot find sled block within Run ‘Library Verify Test’, after Robotic probably defect the expected range several occurrences contact • Cabling incorrect. technical support •...
- Page 39 NEO S-Series Library Service Manual Event Codes and Acronyms Error Code Description User Action Critical Component Status Gripper range out of Run ‘Library Verify Test’, after Robotic probably defect specification several occurrences contact • Gripper motor not connected or defect. technical support •...
- Page 40 NEO S-Series Library Service Manual Event Codes and Acronyms Error Code Description User Action Critical Component Status Robotic controller Reset the unit and retry Robotic probably defect communication failed operation. After several • No communication from library controller to occurrences contact technical robotic controller.
- Page 41 NEO S-Series Library Service Manual Event Codes and Acronyms Error Code Description User Action Critical Component Status RAM error. Retry operation; after several Library controller probably defect, RAM Power on Self Test (POST) has occurrences contact technical defect, check library controller failed, support NVRAM error.
- Page 42 NEO S-Series Library Service Manual Event Codes and Acronyms Error Code Description User Action Critical Component Status Unsupported hardware Library Extender was installed detected – Library firmware without upgrading the library upgrade required firmware. Upgrade library code to revision which supports this feature Power supply health check Contact technical support...
-
Page 43: Sub-Error Codes Related To The Robotic
NEO S-Series Library Service Manual Event Codes and Acronyms Error Code Description User Action Critical Component Status Drive logged out Retry operation; if not successful Drive probably defect contact technical support Internal SCSI command failed Retry operation; if not successful Drive probably defect with check condition contact technical support... - Page 44 NEO S-Series Library Service Manual Event Codes and Acronyms Error slider preposition movement Error during opening gripper Error during sled movement up to sensor Error slider preposition backwards movement Error slot preposition Error during sled movement in <FLMoveRotation> function Command sending to robotic failed Error during elevator movement in <FLMoveRotation>...
-
Page 45: Sub-Error Codes Related To The Library
NEO S-Series Library Service Manual Event Codes and Acronyms Error during move sled to block Opening mail slot failed Error during movement to mail slot open position Error during moving back - sensor was found Movement to home position failed Elevator movement to home position failed Error during sled movement to rotation position Error during rotation to home or far position... -
Page 46: Acronyms And Abbreviations
NEO S-Series Library Service Manual Event Codes and Acronyms Slot not free at robot unload Tape not seated in <Load> phase 1 1U library only Check magazine failed Error during rotation movement Error during elevator movement Error during sled movement Error during sled movement to sensor Acronyms and Abbreviations Acronym... -
Page 47: Chapter 5: Technical Specifications
Technical Specifications NOTE: These specifications are accurate at the time of publication. Refer to the Overland-Tandberg website for the latest figures. Hardware Specifications Form factor 1U (StorageLoader) 2U (T24) 4U (T48) Product 1.73 x 18.98 x 31.85 in. 3.44 x 17.60 x 29.13 in. 1.73 x 17.60 x 29.13 in. -
Page 48: Operating Environment
NEO S-Series Library Service Manual Technical Specifications Operating Environment Environment Characteristics Specification Operating Temperature 10°C to 35°C Max. temperature rise 10°C / hour Humidity 20% to 80% R.H. (non condensing) Maximum wet bulb 26°C Max. humidity rise 10% / hour Altitude operating 0 to 10.000 ft (3000 m) at 25°C ambient Non Operating... -
Page 49: Logins And Default Passwords
NEO S-Series Library Service Manual Technical Specifications Characteristics Specification NEO S-Series tape library with LTO-7 drives Maximum storage capacity Native 48/144/260 TB (8/24/48 data cartridges) Compressed: 120/360/720 TB (assuming 2.5:1 compression) Maximum data transfer rate Native: 278 MB/s (1.0 TB/h) (single LTO-7 drive) Compressed: 750 MB/s (2.7 TB/h) (assuming 2.5:1 compression) -
Page 50: Index
Index Symbols > (menu flow indicator) data transfer rates default passwords drive bay cover Numerics 1U library packaging sub-error codes electrostatic discharge 2U library emergency manual release packaging 4U library packaging firmware abbreviations grounding methods access levels acronyms alert definitions hardware specifications base chassis install components... - Page 51 NEO S-Series Library Service Manual Index Library Health Check library controller Library Verify Test magazine power supply tape drive magazine install remove manually Slot-to-Slot Test replace software update unlock specifications manual release data transfer rates maximum storage capacity maximum storage capacity menu flow indicator operating environment system firmware...
Need help?
Do you have a question about the NEO S Series and is the answer not in the manual?
Questions and answers
Hello, We have a device of type tandberg Neoseris T24 for which we have forgotten the password. Could you please advise us on how to reset it to factory settings, and let us know what the default password is? Thank you.