Keba KeContact P30 Manual
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Keba KeContact P30 Manual

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KeContact
P30
Charging station
FAQ V 1.01

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  • Page 1 KeContact Charging station FAQ V 1.01...
  • Page 2 Specifications are subject to change due to further technical developments. Details presented may be subject to correction. All rights reserved. Gewerbepark Urfahr, 4041 Linz, Austria, Phone: +43 732 7090-0, Fax: +43 732 7309-10, KEBA AG Headquarters: keba@keba.com For information about our subsidiaries please look at www.keba.com.
  • Page 3 Record of Revision Record of Revision Changed Version Date Change in chapter Description 1.01 09-2017 Newly created raud FAQ V1.01 © KEBA...
  • Page 4 FAQ V1.01 © KEBA...

  • Page 5: Table Of Contents

    Local charging network ..............2.9.5 Master/Slave ..................2.9.6 Router/Switch ..................2.9.7 Configuration ..................Assistance in case of problems................General troubleshooting measures..............Blue/Red error displays..................Red/White error displays.................. Diagnostic options ..................... Blue/Red error displays..................Red/White error displays.................. Index ..........................FAQ V1.01 © KEBA...
  • Page 6 Table of contents FAQ V1.01 © KEBA...

  • Page 7: Introduction

    Service technician ● the displays and operating elements of the charging station, ● basics of network technology, ● diagnostic options, ● Systematic fault analysis and rectification, ● the setting options on the charging station. FAQ V1.01 © KEBA...

  • Page 8: Notes On This Document

    Display of errors ● Measures to limit or rectify errors 1.3.2 Not included in this document ● Description of the charging station ● Assembly and disassembly of the charging station ● Configuration of the charging station FAQ V1.01 © KEBA...

  • Page 9: Frequently Asked Questions (Faq)

    Which charging station (e-, b-, c- or x-series) should I order? The choice of charging station depends on the purpose. More detailed infor- mation: is available on the KEBA website under http://www.keba.com/en/ emobility/products/product-overview/product_overview. How do I know which charging station I have and what the charging station is...
  • Page 10 1) Insert the screwdriver into the power supply terminal as shown Illustration 2-1: Power supply terminal 2) Using moderate force, press the screwdriver straight into the power sup- ply terminal until the contact opens. The angle of the screwdriver changes while pressing in. FAQ V1.01 © KEBA...
  • Page 11 Yes, on a column base. The information in the corresponding installation in- structions must be observed. When is the system ready for operation? The charging station is ready for use if at least the left 3 segments of the LED bar are flashing. FAQ V1.01 © KEBA...

  • Page 12: Energy Display (C And X Series)

    How can the DC fault detection be checked during the initial commissioning? The charging station has an initial start-up mode. In this mode, a check with a corresponding vehicle simulator or a suitable test device is possible. FAQ V1.01 © KEBA...

  • Page 13: Rfid (Teaching)

    When assigned by the router, the IP address can be changed in the user interface of the router. This is done by assigning the de- sired IP address to the MAC address of the respective charging station. FAQ V1.01 © KEBA...

  • Page 14: Software Update

    4 segments of the LED bar. The major version is indicated by the color of the first segment (S1). The mi- nor version is displayed over the remaining three LED segments (S2, S3, S4). FAQ V1.01 © KEBA...
  • Page 15 Firmware version => The firmware version of the charging station is: 3.07 Where do I find the software updates? Software updates can be found in the download area on the KEBA website: Manuals, software, downloads http://www.keba.com/de/emobility/service-support/downloads/downloads How can I tell whether or not the update is suitable for my charging station? Based on the product type and the equipment series you can compare which updates are suitable on the download page.
  • Page 16 To perform a software update via a USB stick, the following steps are neces- sary: 1) Download the current software for the charging station (* .keb file). 2) Plug the USB stick into a PC. 3) Format the USB stick with FAT32. FAQ V1.01 © KEBA...

  • Page 17: Log File

    After this, the log files are au- tomatically loaded onto the USB stick. When the download is complete, the charging station indicates that the USB stick can be removed. FAQ V1.01 © KEBA...

  • Page 18: Network And Communication (X-Series)

    Which IP addresses may be assigned to the charging station? The IP address range of an external DHCP server is not permitted to be 192.168.25.xxx as the charging station uses the internal IP address 192.168.25.1 and there would be an IP conflict. FAQ V1.01 © KEBA...

  • Page 19: Gsm

    The password can be changed in the web interface. 2.9.4 Local charging network The following figure shows an example of a local charging network with op- tional connection to an external OCPP backend. FAQ V1.01 © KEBA...
  • Page 20 OCPP backend. 4 segments of the LED bar are flashing: Master and slave are ready for op- eration and connected to the OCPP backend. The requirement is that the DIP switch 2.5 has been set to ON. FAQ V1.01 © KEBA...

  • Page 21: Master/Slave

    In this case the Ethernet2 connector (RJ45), which is used for debugging purposes, can not be used any more. A master charging station and multiple slave charging stations must always be connected via a router or switch. FAQ V1.01 © KEBA...

  • Page 22: Router/Switch

    2.9.7 Configuration Which USB sticks can I use for the configuration? All USB sticks that are formatted with FAT32 can be used. Information For further information, please refer to the "P30 x-series Configuration Man- ual". FAQ V1.01 © KEBA...

  • Page 23: Assistance In Case Of Problems

    Some errors can only be resolved by a service technician. The measure is then "Contact service technician". With "service technician" it is meant the dealer or service partner where the charging station was purchased or the electrician who installed the charging station. FAQ V1.01 © KEBA...

  • Page 24: Blue/Red Error Displays

    If the value in the charging current display is higher, then the vehicle must be checked in the workshop. If the check in the workshop does not provide a result: Con- tact a service technician FAQ V1.01 © KEBA...
  • Page 25 (30 seconds) via the line circuit breaker. Then restart the charg- ing process. Internal error If the error persists: The charg- ing station is defective and must be repaired or replaced. FAQ V1.01 © KEBA...

  • Page 26: Red/White Error Displays

    Only standard-compliant electri- process. cally operated vehicles may be charged. Check the DIP switch settings for The charging station is in com- correct configuration and restart missioning mode. the charging process (see the "Installation Manual"). FAQ V1.01 © KEBA...
  • Page 27 The charging station has de- tected an invalid cable. For com- patibility reasons, the charging Use a charging cable with a station does not accept charging higher charging current. cables with a charging current of 13 A or less. FAQ V1.01 © KEBA...

  • Page 28: Diagnostic Options

    The error group can be calculated from the error display on the LED bar. Each segment on the LED bar has a specific significance: LED segment Value FAQ V1.01 © KEBA...

  • Page 29: Blue/Red Error Displays

    The function must be ready before the switching on. The contactor is not switched on despite successful activation. The cause 0xc001 of the fault may lie in the contactor control but also in the contactor itself. FAQ V1.01 © KEBA...
  • Page 30 If the value in the charging current dis- play is higher, then the vehicle must be checked in the workshop. If the check in the workshop does not provide a result: Contact the KEBA support.
  • Page 31 (30 seconds) via the line circuit breaker. If the error occurs when the vehicle is plugged in: Cancel charging and switch off charging station for a short time (30 seconds) via the line circuit breaker. Then restart the charging process. FAQ V1.01 © KEBA...
  • Page 32 Cancel charging and switch off charging station for a short time (30 seconds) via the line circuit breaker. Then restart the charging process. If the error persists: The charging station is defective and must be sent in for repair. FAQ V1.01 © KEBA...
  • Page 33 A previously occurring error persists despite running through the automatic error reaction. The error is displayed on the LED bar alternately with the trig- gering error if the original error can no longer be reset. Measures Contact the KEBA support. ERROR_CON Error group: 0x[xxx]d...

  • Page 34: Red/White Error Displays

    If a software update is running: Software update has failed. Download the software update again. If the error persists: Contact the KEBA support. Red/White error displays This chapter covers the error messages shown in red/white on the LED bar.
  • Page 35 The charging station is in commissioning mode. Measures Check the DIP switch settings for correct configuration and restart the charg- ing process (see the "Installation Manual"). AUTARK_SHORT_CIRCUIT Error group: 0x[xxx]8 The charging station has detected a short circuit. FAQ V1.01 © KEBA...
  • Page 36 Diagnostic options Measures Check cable and plug for damage and replace defective component. If the error persists: Contact the KEBA support. AUTARK_CONFIG_ERR Error group: 0x[xxx]9 The charging station has detected a configuration error. Measures Check the DIP switch settings for correct configuration and restart the charg- ing process (see the "Installation Manual").

  • Page 37: Index

    Energy display .........  12 OCPP backend Equipment .......... 9 Connection..........  18 Error display .......... 23 Connection state.........  20 Ethernet-connection ........  18 Opening the power supply terminal .. 10 Operational readiness ...... 11 Floor-mounted column ...... 11 Parameter.......... 21 FAQ V1.01 © KEBA...
  • Page 38 WLAN access point (hotspot) .... 19 Secured against Line circuit breaker .......  9 Residual-current device ...... 9 Service technician ........ 23 SIM card .......... 19 Slave .......... 21, 22 Software Update .......... 15 Version.......... 14 Switch ............ 22 FAQ V1.01 © KEBA...

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