Do you have a question about the 4K TV BOX and is the answer not in the manual?
Questions and answers
Martin Worthing
January 16, 2025
Hello, I need to use an I/R extender as I will keep your new 4k 2TB box behind my TV and I understand it's I/R not bluetooth for reception from the Remote Control. Will you advise whereabouts on the front of the Freesat Box the receiving lens (sweet spot) is located please?
Derek why
January 27, 2025
My 4K freesat box says my hard drive is offline I’ve tried rebooting it with no luck does it need to be serviced
1 comments:
Mr. Anderson
February 10, 2025
If the Freesat 4K TV Box starts missing recordings or displays a "something is wrong" warning message when powering up, it may indicate a failing hard drive. If the message persists after rebooting, the hard drive has likely failed and needs to be replaced. Therefore, servicing or replacing the hard drive is required.
This answer is automatically generated
anne east
February 1, 2025
how do I add a pin number , the set won't accept 0000
1 comments:
Mr. Anderson
February 10, 2025
To add a new PIN on the Freesat 4K TV Box if 0000 is not accepted, go to Settings, then Parental Controls, and select Set a PIN. You can change the default PIN (0000) to any four-digit number of your choice.
This answer is automatically generated
Jim Sneddon
April 23, 2025
My Freesat 4k box is not at the latest software. It should update overnight and I have had this for a month and it’s still at an out of date software. You can’t do this manually but have tried to do this after viewing a method on line but still no success
How do I get this update
Page 2
WELCOME to a world of great TV This user manual tells you all about your new 4K TV Box and how to get the best out of it. Our latest 4K TV Box enables you to have the Getting the most out of your 4K TV Box...
Contents Jargon buster On Demand Settings Getting started Freesat Channels Internet Connection Setting up your Box Parental Controls (first time install) Accessibility & Language System Settings Remote control Freesat Account System Information Freesat App Smart tips Notices The Box display...
*Requires paid third party subscription and may require faster broadband High Definition (720 or 1080 pixels). There are over 20 HD speeds. See service providers’ recommendations for details. channels on Freesat. 4K/UHD 4K is another name for Ultra High Definition (also known as UHD and featuring an image height of 2160 pixels).
Getting started Connecting your Freesat TV Box to your TV: If you are connecting your Box to your broadband router Please refer to the Safety Notice (supplied separately) Check you have everything in your box: using an Ethernet cable (not included) please do so now, before installing your Box.
When you first turn on your Box, Your Box will automatically look for Your Box will now do a signal If you already have a Freesat The final step is to set up a you will see a welcome message...
Remote control The remote control requires two AAA batteries Home – takes you to the Power – turns the Box main menu on and puts it into (supplied) that should be inserted as shown by standby mode the markings inside the battery compartment. TV Guide –...
Freesat account you can plan your viewing anytime, anywhere. If you don’t have a Freesat account you can still use the App to see the TV Guide recommendations. For more information about how to pair the App with your...
The Box display The blue light means the Box is on. The purple light means the Box is transitioning between standby and on. The red light means the Box is in standby.
Home TV Guide TV Guide Press the Home button on the remote control to Freesat’s TV Guide is the best place to find out see the Home Menu. From here, you can find all what’s on. features of the Box.
Using Home and TV Guide Action Menu When you highlight a programme, a short Finding programmes by channel genre Browsing the Guide while watching TV synopsis will appear at the top of the screen. Pressing the button on the remote control displays a You don’t have to stop watching TV to see what else is on.
, which is usually found at the top of You can also get to the On Demand menu directly by INFO the app or video, and choose ‘Freesat TV Box’ from the list. pressing the LIST button on your remote control.
576 – SD (Standard Definition) • Picture & Sound Lip sync • 720 – HD (A lower standard of High Definition) • Freesat Channels Connecting external speakers to your Box can cause the • 1080 – HD (High Definition) TEXT LIST TEXT...
HOME INFO button on your remote. LIST TEXT BACK EXIT To reinstate hidden channels, go to your Hidden Channels list INFO within the Freesat Channels section of Settings and select INFO BACK EXIT Edit Hidden Channels BACK EXIT INFO BACK...
Settings Internet Connection Parental Controls Connecting your Freesat TV box to the internet Parental Controls allow you to restrict access Please note that your Box must be connected to enables you to make the most of On Demand to certain channels.
Use programme that includes a spoken description of what broadcasters, not Freesat, so if the language you have is happening on screen, including language, movements, selected isn’t available, your Box will default to the first this menu to set your Preferred Language for actions and expressions.
Settings System Settings Standby Mode Power Mode: Power saving information Pressing the power button on your Box or remote control This section enables you to set how much will either turn your box on or put it into standby mode. Connected Not connected Standby Mode...
Page 18
Reset to ensure that all of your personal information Activate by selecting the Reboot option from the System are deleted. at any time by selecting the ‘Back to Freesat’ option on the Settings menu, or by holding down the power button on the Home menu.
You’ll need a Freesat account to connect your Log in to an account Box with the Freesat App. If you already have a Freesat account, you can log into it using this menu option. Register new account Follow the on screen instructions to enter your username To register a new account choose this menu option.
Settings System Information The System Information menu in Settings contains some important details about your Box, including your Box’s model number, device ID and serial number, as well as satellite signal and network information that our Customer Service team may need to help diagnose and resolve any issues you might have.
While in standby your Box will regularly check for updates However, if your TV isn’t 4K-ready, it won’t be able to show issued by Freesat to fix bugs and introduce new features. 4K content. When it finds a new update your Box will automatically restart to install it.
Page 22
Optical who may be able to assist further. Freesat account, check that your Box is still connected socket on the back of the Box. to the internet by going to Settings and selecting...
Page 23
My Box keeps losing satellite signal Your Box’s PIN is set to 0000, but you can change this by then Freesat Channels and then Channel Scan. selecting the Set a PIN option within the Parental Controls Check that your satellite cables are connected securely Please note: menu.
Page 24
LIST TEXT INFO BACK EXIT You can use your Freesat remote control to INFO If this doesn’t work, you can manually program your Freesat LIST TEXT BACK EXIT turn your TV on and off, and to control the remote control.
Page 25
EXIT INFO How to reset my Freesat remote control BACK BACK EXIT INFO You can remove the TV code programmed into your Freesat BACK EXIT remote control by following these steps: BACK EXIT Press and hold both the buttons on your...
• Where possible, put the TV Box into standby five minutes has suffered any externally visible damage in transport, do before disconnecting from the mains socket. not connect the TV Box to the power supply. Contact Freesat Customer Services. • When disconnecting the set-top Box, first remove the power supply unit from the mains socket before removing the power •...
Page 27
Freesat Call Centre or control for a long period of time. Software in your Freesat 4K TV Box and the Freesat service Customer Services for more information. are subject to terms of use. Please see freesat.co.uk/terms-of- •...
Need help?
Do you have a question about the 4K TV BOX and is the answer not in the manual?
Questions and answers
Hello, I need to use an I/R extender as I will keep your new 4k 2TB box behind my TV and I understand it's I/R not bluetooth for reception from the Remote Control. Will you advise whereabouts on the front of the Freesat Box the receiving lens (sweet spot) is located please?
My 4K freesat box says my hard drive is offline I’ve tried rebooting it with no luck does it need to be serviced
If the Freesat 4K TV Box starts missing recordings or displays a "something is wrong" warning message when powering up, it may indicate a failing hard drive. If the message persists after rebooting, the hard drive has likely failed and needs to be replaced. Therefore, servicing or replacing the hard drive is required.
This answer is automatically generated
how do I add a pin number , the set won't accept 0000
To add a new PIN on the Freesat 4K TV Box if 0000 is not accepted, go to Settings, then Parental Controls, and select Set a PIN. You can change the default PIN (0000) to any four-digit number of your choice.
This answer is automatically generated
My Freesat 4k box is not at the latest software. It should update overnight and I have had this for a month and it’s still at an out of date software. You can’t do this manually but have tried to do this after viewing a method on line but still no success How do I get this update