Page 1 BlackBerry Pearl Series BlackBerry Pearl 9100/9105 Smartphones User Guide Version: 6.0 To find the latest user guides, visit www.blackberry.com/docs/ smartphones.
Page 2 SWDT643442-941426-0202043328-001...
Page 3: Table Of Contents
Contents Quick Help... Top 10... Getting to know your smartphone... Tips... Make it yours... Shortcuts... Phone shortcuts... Phone shortcuts... Message shortcuts... Message shortcuts... File and attachment shortcuts... Typing shortcuts... Typing shortcuts... Media shortcuts... Media shortcuts... Browser shortcuts... Browser shortcuts... Calendar shortcuts... Calendar shortcuts...
Page 4 Troubleshooting: Phone... Voice commands... Perform an action using a voice command... Available voice commands... Change the language for voice commands... Turn off choice lists for voice commands... Change the options for voice prompts... Improve voice recognition... Troubleshooting: Voice dialing... Messages... Email...
Page 5 Supported audio and video file formats... Media shortcuts... Media shortcuts... Troubleshooting: Media... Ring tones, sounds, and alerts... About ring tones, sounds, and alerts... Change your ring tone, notifiers, or reminders... Add a custom profile... Add a contact alert... Silence your device... Flashing LED...
Page 6 Multiple contact lists... Contact list options... Troubleshooting: Contacts... Clock... Set the date and time... Change what appears on the screen when your device is charging... Change the clock face... Display a second time zone on the clock... Turn on the alarm... Silence the alarm...
Page 7 Keyboard... Assign an application to a Convenience key... Change the default currency symbol... Set the cursor speed... Turn on key tones... Set the trackpad sensitivity... Turn off trackpad sounds... Troubleshooting: Keyboard... Language... About typing input languages... Change the language... Add a display language... Delete a language...
Page 8 Troubleshooting: Applications... BlackBerry Device Software... About updating the BlackBerry Device Software... Update the BlackBerry Device Software from a web site... Update the BlackBerry Device Software using the BlackBerry Desktop Software... Troubleshooting: BlackBerry Device Software... Manage Connections... Manage Connections basics... Mobile network...
Page 9 Turn on encryption... Tips: Freeing and conserving storage space... Troubleshooting: Storage and media cards... Search... Search for an item... Set the types of items that are included in searches... Search for messages... Message search criteria... Do more with your message search results... Search for text in a message, in a file, or on a web page...
Page 10 View, submit, or delete a diagnostic report... Set a default recipient for diagnostic reports... I cannot run or submit a diagnostic report... View the version number of the BlackBerry Device Software on your device... Synchronization... About synchronization... Reconcile email over the wireless network...
Page 11 Multiplayer games... Troubleshooting: Word Mole... Glossary... Legal notice...
Page 12: Quick Help
• Click a tone. • To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
Page 13: About Adding Applications
BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.
Page 14 > Set As Wallpaper. Related topics My display changed, 214 Supported audio and video file formats Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported. Type Audio File format •...
Page 15: Open, Close, Or Switch Between Tabs
Transfer a file from your computer to your device using your device as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.
Page 16: Getting To Know Your Smartphone
> Save. If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
Page 17 User Guide Name Previous Next Side keys Name Volume Left Convenience key Right Convenience key Keyboard Name Shift Symbol Backspace/Delete Enter Speakerphone Select commands using pop-up menus Pop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu when you are viewing a message, for example, to file, forward, or reply to the message.
Page 18: Tips: Doing Things Quickly
User Guide • To see additional commands, click the Full Menu icon. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Use the Quick Access area to access popular options See all the apps and folders on the Home screen, or minimize your view and view the wallpaper Switch to another app Open an app with a convenience key...
Page 19: Status Indicators
Find the user guide here or click Help in a menu. Status indicators Home screen new notification unopened message count calendar reminder count missed call count Wi-Fi® turned on Messages unopened text message alarm set BlackBerry® Messenger social feeds sending or receiving data roaming opened sent message Quick Help...
Page 20: Tips: Managing Indicators
Home screen or in a folder, click the Options icon. Click Device > Application Management. • For a complete list of BlackBerry® indicators, visit www.blackberry.com/docs/smartphones. Click your device model, and then click the Icons and Indicators guide.
Page 21: Feature Availability
User Guide Feature availability The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.
Page 22: Tips
On the Home screen, start typing the application name. On the Home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry® device. Quick Help...
Page 23 User Guide Use the Quick Access area to access popular options See all the apps and folders on the Home screen, or minimize your view and view the wallpaper Switch to another app Open an app with a convenience key Use pop-up menus Switch to the Favorites, Media, Downloads, and Frequent views...
Page 24 Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry® device to turn on and turn off automatically. You can set your device to turn off while you aren't using it for an extended period, like when you sleep.
Page 25 Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.
Page 26: Tips: Keeping Your Information Safe
The application memory on my device is low, 255 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 27: Tips: Updating Your Software
Visit the Setup application The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts.
Page 28: Your Home Screen
User Guide Your Home screen Switch themes 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. In the Theme section, click a theme. 4. Click Activate. To delete a theme, click the theme. Click Delete. Related topics My display changed, 214 Use a picture as your device wallpaper...
Page 29: Set The Number Of Icons That Appear On The Home Screen
Depending on your typing input language, you might not be able to use shortcut keys to open applications. 1. On the Home screen, press the • To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.
Page 30 BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.
Page 31 Transfer a file from your computer to your device using your device as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.
Page 32 • Click a tone. • To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
Page 33: Set The Cursor Speed
> Save. Change your typing style You can change how your BlackBerry® device recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Typing.
Page 34: Find More Information
User Guide Find more information • Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in an application menu. • www.discoverblackberry.com: Find software, applications, and accessories for your device.
Page 35: Shortcuts
From the Home screen, press the Tones. Press and hold 1. Press and hold the Volume Down key on the right side of your BlackBerry® device. On the Home screen or in the Phone application, press and hold the key that you would like to assign speed dial to.
Page 36: Message Shortcuts
Move to the bottom of a message inbox Move up a message Press and hold the Volume Down key on the right side of your BlackBerry® device. On the Home screen or in the Phone application, press and hold the key that you would like to assign speed dial to.
Page 37: Message Shortcuts
User Guide Move down a message Move to the next message Move to the previous message Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In your message inbox Reply to a message Reply to all in an email or a PIN message Forward a message Move around your message inbox...
Page 38: Typing Shortcuts
User Guide Switch presentation views Move to the next slide when viewing a presentation in slide view Move to the previous slide when viewing a presentation in slide view Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Common typing shortcuts Type a symbol Switch typing input languages while you type...
Page 39: Typing Shortcuts
User Guide Type a long word quickly Shortcuts for multi-tap Type a number Type a period Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Common typing shortcuts Insert a period Capitalize a letter Type the alternate character on a key Type an accented or special character...
Page 40: Media Shortcuts
Press the Shift key and the Backspace/Delete key. Press the Alt key and click the trackpad. Press the Shift key and click the trackpad. Press the key on the top of your BlackBerry® device. Press the key. Press the key on the top of your device.
Page 41: Media Shortcuts
Press the Volume Down key on the right side of your device. Press the Right Convenience key on the side of your device. Press the key on the top of your BlackBerry® device. Press the key. When you are playing an audio file or a video file, press the...
Page 42: Browser Shortcuts
User Guide Browser shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period (.) in the web address field Stop loading a web page Close the browser On a web page Refresh a web page Quickly switch between tabs Zoom in to a web page...
Page 43: Calendar Shortcuts
User Guide Close the browser On a web page Refresh a web page Quickly switch between tabs Zoom in to a web page Zoom out from a web page Go to the start page Add a bookmark Move around a web page Move up a screen Move down a screen Move to the top of a web page...
Page 44: Calendar Shortcuts
Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for an item on your BlackBerry® device Search for a contact in a list of contacts Search for text in a file or an attachment Search for text in a presentation Note: You can change what happens when you type on the Home screen.
Page 45: Map Shortcuts
User Guide Note: You can change what happens when you type on the Home screen. To search for text in a presentation, you must view the presentation in text view or in text and slide view. Map shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Zoom in to a map Zoom out from a map Move to the next direction on a route...
Page 46: Phone
Do one of the following: • To view your active phone number, from the Home screen, press the • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the number in the list is the phone number that you use to send and receive text messages.
Page 47: Answer A Second Call
• Click a tone. • To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
Page 48 2. Click Add Pause. 3. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. •...
Page 49: About Using A Headset
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked.
Page 50: Volume
Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device. •...
Page 51: Voice Mail
I cannot check my voice mail, 62 Change the voice mail access number and password If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.
Page 52: Speed Dial
Call waiting, call forwarding, and call blocking Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. 1. From the Home screen, press the 2. Press the key >...
Page 53: Forward Calls
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
Page 54: Fixed Dialing And Smart Dialing
User Guide To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.
Page 55: Add, Change, Or Delete A Contact In Your Fixed Dialing List
User Guide 1. From the Home screen, press the 2. Press the key > Options > FDN Phone List. 3. Press the key > Enable FDN Mode. 4. Type your PIN2 code. 5. Press the key on the keyboard. To turn off fixed dialing, press the Related topics I cannot make or receive calls, 61 Add, change, or delete a contact in your fixed dialing list...
Page 56: Set Options For Dialing Extensions
Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call. 1. During a call, press the key >...
Page 57: Call Logs
User Guide Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2. Type X and the access code. Speak privately with a contact during a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.
Page 58: Delete Call Logs
Home screen. You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days. Send a call log 1.
Page 59: Multiple Phone Numbers
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
Page 60: Phone Options
User Guide Phone options Turn on dialing from the Lock screen 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. Select the Allow Outgoing Calls While Locked check box. 4. Press the key >...
Page 61: Turn On Tty Support
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 62: Phone Shortcuts
Tones. Press and hold 1 . Press and hold the Volume Down key on the right side of your BlackBerry® device. On the Home screen or in the Phone application, press and hold the key that you would like to assign speed dial to.
Page 63: Troubleshooting: Phone
Switch the active phone number, 57 My phone number appears as Unknown in the Phone application If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application.
Page 64: I Cannot Make Calls Using A Voice Command
Try performing the following actions: • If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.
Page 65 User Guide For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Related topics Feature availability, 19 Phone...
Page 66: Voice Commands
Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company. "Check my phone number" If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number. "Check signal strength"...
Page 67: Change The Language For Voice Commands
Turn off choice lists for voice commands If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
Page 68: Improve Voice Recognition
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
Page 69: Messages
Note: In some cases, you might see the following options. If so, select one of the options. • Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example, Google Mail™ or Windows Live™ Hotmail®) or to create a new email address for your device.
Page 70: Check Spelling
When you are composing a message, press the Attach a file to an email To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 71: Add Or Change Your Signature
> Save. Delete the disclaimer from an email If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it. When you are composing an email, press the...
Page 72: Viewing And Replying To Email
About email account icons Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple email account icons might appear on your device, in addition to the main Messages icon.
Page 73: Delete Messages
You can add flags to email that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to return to the email.
Page 74: Add, Change, Or Remove A Flag
• To change a flag, click Flag Properties. Change the flag properties. Press the • To remove a flag, click Clear Flag. Note: If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® device and are not sent to the recipient.
Page 75: Filing Email
If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry®...
Page 76 I cannot file email, 115 Add, move, rename, or delete an email folder : To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 77: Email Options
3. If the Message Services field appears, set this field to the appropriate email account. 4. To set whether your BlackBerry® device sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts field.
Page 78: Receive Only The First Section Of Long Email Messages
Turn off the prompt that appears before downloading external pictures in HTML email messages Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® device prompts you before downloading external pictures. 1. On the Home screen, click the Messages icon.
Page 79 By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry® device displays the email addresses of recent contacts who are not in your contact list.
Page 80: Email Filters
Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry® device and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.
Page 81: Create An Email Filter
User Guide Create an email filter To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail™...
Page 82: Turn On An Email Filter
Set the sensitivity level of email that the email filter applies to. Set whether email that the email filter applies to is forwarded to your BlackBerry® device. If email is forwarded, specify whether it is forwarded with high importance or with the email header only.
Page 83: Synchronizing Email
If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turned off these features, the subscriber can use the synchronization tool of the BlackBerry® Desktop Software to synchronize their organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Page 84: Empty The Deleted Items Folder On Your Computer From Your Device
Delete messages, 71 Empty the deleted items folder on your computer from your device To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 85: Pin Messages
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages.
Page 86 User Guide • To change the recipients, click Edit. Highlight a contact. Press the Press the key > Send. • To resend the message without changing it, click Resend. Related topics I cannot send messages, 113 Reply to or forward an email or PIN message In a message, press the key.
Page 87: Viewing And Replying To Pin Messages
User Guide 3. Select the Display PIN Messages in Red check box. 4. Press the key > Save. Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo.
Page 88 User Guide Save a message Saved messages aren't deleted even if the application storage is full or if your BlackBerry® device is set to delete messages automatically after a certain period of time. On the Home screen, click the Messages icon.
Page 89: Text Messages
User Guide 3. Change the Days To Keep Messages field. 4. Press the key > Save. Related topics Some messages no longer appear on my device, 115 Open a new message automatically when you remove your device from your holster 1.
Page 90: Composing And Sending Text Messages
.jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov. If you have more than one phone number associated with your BlackBerry® device, your device sends text messages using the first phone number that appears in the My Number field in the Phone application.
Page 91: Forward A Text Message
User Guide Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the sending a message if you plan to include several lines of text. 1. On the Home screen, click the Text Messages icon. 2.
Page 92: Viewing And Replying To Text Messages
User Guide • To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box. • To receive notification when the recipient opens the message, select the Confirm Read check box. 4. Press the key > Save. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message.
Page 93: Add An Appointment To Your Calendar From A Text Message
User Guide • To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear Conversation. • To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press key >...
Page 94: Store Text Messages On Your Sim Card
Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application.
Page 95: Set How Long Your Service Center Attempts To Send Text Messages
User Guide Set how long your device stores messages 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3. Change the Days To Keep Messages field. 4. Press the key >...
Page 96: Cell Broadcasting
Turn on cell broadcasting To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Page 97: Security Options For Messages
Block incoming messages If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator.
Page 98: Reset A Blocked Message Counter
> Save. Note: Even though you do not receive blocked messages on your BlackBerry device, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or by using email message filters.
Page 99: Attachments
About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them.
Page 100: Open A Link In A File Or An Attachment
Cancel Download. Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 101: Vcard Contact Attachments
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
Page 102: Sign Or Encrypt A Message
> Continue. Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the certificate.
Page 103: S/Mime-Protected Message Status
> Encryption Details. S/MIME-protected message status Digital signature indicators for S/MIME-protected messages Indicator Description Your BlackBerry® device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature. Messages...
Page 104: Encryption Status Indicators
S/MIME-protected message options Change your signing or encryption certificate Your BlackBerry® device uses your encryption certificate to encrypt messages in the Sent Items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages.
Page 105: Change The Default Signing And Encryption Option
Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
Page 106: Request Delivery Notification For Signed S/Mime-Protected Messages
> Save. Change the encryption algorithms for S/MIME-protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support. 1. On the Home screen or in a folder, click the Options icon.
Page 107: S/Mime-Protected Message Troubleshooting
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can read messages on your BlackBerry device that are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, or reply to messages using IBM Lotus Notes native encryption.
Page 108: Encrypt A Message Using Ibm Lotus Notes Native Encryption
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
Page 109 Download the PGP key used to sign or encrypt a message If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the sender’s PGP key from the PGP Universal Server automatically.
Page 110: Add Connection Information For A Certificate Server From A Message
The message is strongly encrypted. The message is weakly encrypted. Description Your BlackBerry® device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature. Your device trusts the sender’s PGP® key.
Page 111: Change Options For Downloading Attachments In Encrypted Messages
Change your signing and encryption key Your BlackBerry® device uses your PGP® key to encrypt messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages.
Page 112 Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.
Page 113: Message Shortcuts
I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.
Page 114: Message Shortcuts
User Guide Move to the last cursor position after you close and reopen a received email or PIN message In your message inbox Open a message Compose a message from a message inbox View received messages and received call logs View call logs View voice mail messages View text messages...
Page 115: File And Attachment Shortcuts
Try the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for your contact.
Page 116: I Am Not Receiving Messages
I am not receiving messages Try the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 117 Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Page 118: Some Email Folders Appear Dimmed
• Verify that your email filters are turned on. • Verify that your email filters appear in the order that you want your BlackBerry® device to apply them to email. Related topics key > More or More All. key > More of Conversation.
Page 119: I Cannot Attach A File To A Text Message
Email filters, 78 I cannot turn on cell broadcasting If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support.
Page 120: A Skipped Content Bar Appears In A Document
The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox, your device files the message.
Page 121: Files
About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them.
Page 122 To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. When you save a file from your organization's network to your BlackBerry device, the file is saved in its original format. 1. On the Home screen or in a folder, click the Files icon.
Page 123: Managing Files And Attachments
User Guide Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 124 • To delete a file, click Delete. Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 125 User Guide Change the size of a column In a spreadsheet, do one of the following: • To change the size of a column, click the column label. Click a size. • To view all the text in a column, click the column label. Click Fit. •...
Page 126: File And Attachment Shortcuts
Troubleshooting: Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry® device. 1. To download the content, click the skipped content bar. 2. Click More. key > Fit to Screen.
Page 127 A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the •...
Page 128: Media
User Guide Media Music Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. 5. If the media controls don't appear at the bottom of the screen, click the trackpad. •...
Page 129: Create A Standard Or An Automatic Playlist
Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry® device memory or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.
Page 130: Rename Or Delete A Playlist
> Save. Improve sound quality for media files Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device. 1. On the Home screen, click the Media icon.
Page 131: Change The Amount Of Time Before The Media Player Screen Closes
Change the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® device. 1. On the Home screen, click the Media icon.
Page 132: Adjust The Volume
> Save. Improve sound quality for media files Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device. 1. On the Home screen, click the Media icon.
Page 133: Videos
> Save. Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device.
Page 134: Video Camera
3. Change the Close Media Player When Inactive field. Video camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. key on the top of your device. To turn off mute, press the Media key again.
Page 135: Record A Video
User Guide Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® device. 1. On the Home screen, click the Media icon > Video Camera icon. 2. To start recording, click the record icon.
Page 136: Camera
User Guide Camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. Take a picture 1. On the Home screen, click the Camera icon.
Page 137: Geotag Pictures That You Take
User Guide View properties for a media file, 129 Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. 1. On the Home screen, click the Camera icon. 2.
Page 138: Change When The Camera Warns You About The Number Of Pictures Remaining
Save a picture from a text message or a web page You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. 1. Open a picture attachment in a text message or highlight a picture on a web page.
Page 139: View Pictures As A Slide Show
5. Click OK. Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry® device or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations.
Page 140: Voice Notes
User Guide 4. Click Import Pictures. To delete the folders from the Pictures application, highlight the folder. Press the that you imported remain in their original location, but are deleted from the Pictures application. To permanently delete the folders from both the Pictures application and from the device memory or media card, including any files that are not pictures and that are not visible in the folders in the Pictures application, highlight the folder.
Page 141: Ring Tones
> Save. Improve sound quality for media files Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device. 1. On the Home screen, click the Media icon.
Page 142: Play A Media File
• Click a tone. • To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
Page 143: Media Storage
Your BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported. Repair files stored on your media card or on your device CAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your media card or on your device.
Page 144: Turn Off Media Card Support
About file encryption File encryption is designed to protect files that you store on your BlackBerry® device and on a media card that can be inserted in your device. You can encrypt the files on your device and on your media card using an encryption key that your device generates, your device password, or both.
Page 145: Import Pictures To The Pictures Application
5. Click OK. Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry® device or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations.
Page 146: Transferring And Downloading Media Files
If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your device and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit for your computer.
Page 147: Blackberry Desktop Software
Transfer a file from your computer to your device using your device as a USB memory drive, 13 Send a media file You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® devices, and YouTube® for BlackBerry devices. You can send only media files that you have added.
Page 148: Supported Audio And Video File Formats
User Guide Supported audio and video file formats Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported. Type Audio Video For information about codecs and recommended video and audio file formats for your device, visit smartphones and click Multimedia >...
Page 149: Media Shortcuts
Press the Volume Down key on the right side of your device. Press the Right Convenience key on the side of your device. Press the key on the top of your BlackBerry® device. Press the key. When you are playing an audio file or a video file, press the...
Page 150: Troubleshooting: Media
Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options.
Page 151: I Cannot Save Media Files
If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and you are trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file.
Page 152: The Media Player Screen Closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® device. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 153: Ring Tones, Sounds, And Alerts
• Click a tone. • To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
Page 154: Add A Custom Profile
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile.
Page 155: Flashing Led
Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.
Page 156: Troubleshooting: Ring Tones, Sounds, And Alerts
My device is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® device vibrates is not determined by the number of vibrations that you set in your sound profile, and there is no setting for the number of rings if you do not subscribe to voice mail. Your device vibrates or rings until the caller or the wireless network ends the connection.
Page 157: Browser
About tabbed browsing With tabbed browsing, you can open multiple web pages on your BlackBerry® device at the same time. You can quickly switch between tabs that are open, open a new tab without closing another, or close the current tab without closing the entire browser.
Page 158 User Guide • To zoom in, on the trackpad, slide your finger up. • To zoom out, on the trackpad, slide your finger down. To turn off zoom mode, press the Move back or forward a web page 1. On a web page, press the Menu key. 2.
Page 159: Viewing, Copying, And Forwarding Addresses
User Guide Viewing, copying, and forwarding addresses View the address for a web page On a web page, press the key > Page Properties. Copy an address for a web page, link, or picture Do any of the following: • To copy an address for a web page, press the •...
Page 160: Browser Bookmarks
User Guide I cannot play a song or video on a web page, 166 View a full picture on a web page 1. On a web page, highlight or pause on a picture. 2. Press the key > Full Image. To zoom in to or out from the picture, press the To return the picture to its original size, press the Browser bookmarks...
Page 161: Rss Feeds
About RSS feeds You can add RSS feeds to your BlackBerry® device so that you receive updates on your favorite blogs and web sites. You can add RSS feeds directly from a web page or by using the Social Feeds application. With the Social Feeds application, you can stay up-to-date with your social networks and view your RSS feeds in one location.
Page 162: Browser Options
User Guide 3. Select the check box beside each feed that you want to add. 4. Click Subscribe. 5. Click OK. Browser options Change your home page or start page 1. On the Home screen, click the Browser icon. 2. Press the key >...
Page 163: Change The Font Size For Text On Web Pages
• To receive a prompt confirming that you want to close the browser after you press the Browser on Escape check box. • To receive a prompt before your BlackBerry® device uses your wireless service provider's browser portal to stream media from the Internet, select the Switching to Carrier Network for Streaming Media check box.
Page 164: Browser Security
Browser security About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES.
Page 165: Manage Browser Security
> Save. Add a trusted content server If your email account uses a BlackBerry® Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.
Page 166: Browser Push
About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available.
Page 167: Turn Off Browser Push
User Guide Turn off browser push 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Browser Push. 3. Clear the Enable Push check box. 4. Press the key > Save. Browser shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Page 168: Troubleshooting: Browser
I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file. I receive a prompt to switch networks when I stream a song or video If you receive a prompt to switch networks, you cannot stream songs or videos with the Internet connection that you are using.
Page 169 Switching to Carrier Network for Streaming Media check box. I cannot open a new tab You might not have enough available memory on your BlackBerry® device. Try completing the following actions: • Close a tab that you do not need.
Page 170: Calendar
• To move to the current date, click Go To Today. Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon.
Page 171: Set An Alarm In The Calendar
Switch calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. If you have multiple calendars on your device, you can schedule and manage appointments and meetings in each calendar. For more information, contact your wireless service provider.
Page 172: Respond To A Meeting Invitation
To return to the meeting invitation, press the Check availability of meeting participants To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization.
Page 173: Forward A Meeting Invitation
Delegate a meeting invitation To perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a BlackBerry® Enterprise Server that supports this feature. If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.
Page 174: Create A Conference Call Meeting From Your Device
You can create a conference call meeting from your computer that your BlackBerry® device recognizes. When the conference call meeting starts, participants who have a BlackBerry device can enter the conference call meeting with the Join Now option, if their device supports this feature.
Page 175: Save Your Conference Call Information
If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turned off these features, the subscriber can use the synchronization tool of the BlackBerry® Desktop Software to synchronize their organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Page 176: About Backing Up And Restoring Device Data
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software.
Page 177: Calendar Options
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.
Page 178: Change The Default Calendar
3. Change the Keep Appointments field. 4. Press the key > Save. Your BlackBerry® device deletes calendar entries that are older than the number of days that you set. Show tasks in the calendar 1. On the Home screen, click the Calendar icon.
Page 179: Calendar Shortcuts
Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.
Page 180 I cannot enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry® device that supports the Join Now feature or if the meeting organizer did not enter the conference call information correctly. If the Join Now option appears and your device is connected to a CDMA network, you might need to change your smart dialing options so that you can enter the conference call using the Join Now option.
Page 181: Contacts
6. Press the key > Save. You can synchronize contact fields that you customize on your BlackBerry® device with the email application on your computer. For more information about synchronizing contact fields, see the Help in the BlackBerry® Desktop Software.
Page 182: Change Or Delete A Contact
• To delete a contact, click Delete. Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 183: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 184: Synchronizing Contacts
4. Press the key > Save. If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related topics...
Page 185 About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software.
Page 186: Personal Distribution Lists
You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution lists that you create on your BlackBerry® device do not appear in the email application on your computer. 1. On the Home screen, click the Contacts icon.
Page 187: Multiple Contact Lists
About multiple contact lists If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device.
Page 188: Troubleshooting: Contacts
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 189 User Guide To stop contact pictures from changing, you must change the options in each application that is replacing your contact pictures. Related topics Add a contact picture for caller ID, 31 Change or delete a contact picture, 181 Contacts...
Page 190: Clock
User Guide Clock Set the date and time 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network.
Page 191: Display A Second Time Zone On The Clock
User Guide Display a second time zone on the clock You can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in your current location and the time in your home time zone. 1.
Page 192: Turn On Bedside Clock Mode
User Guide Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages. 1. On the Home screen or in the Applications folder, click the Clock icon. 2.
Page 193: Change Timer Notification Options
If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry® device. To update the time zone data, press the key >...
Page 194: Tasks And Memos
User Guide Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. •...
Page 195: Hide Completed Tasks
If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turned off these features, the subscriber can use the synchronization tool of the BlackBerry® Desktop Software to synchronize their organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Page 196 About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software.
Page 197: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 198: Turn Off The Prompt That Appears Before You Delete Items
User Guide To delete a category, highlight the category. Press the Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
Page 199: Typing
User Guide Typing Typing basics Highlight, cut, copy, or paste text 1. Press and hold the key and click the trackpad. • To highlight text character by character, on the trackpad, slide your finger left or right. • To highlight text line by line, on the trackpad, slide your finger up or down. 2.
Page 200: Typing Input Methods
When you are typing, press the Change your typing style You can change how your BlackBerry® device recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Typing.
Page 201: Type Text Using Suretype Technology
Find more information about typing in other languages You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit www.blackberry.com/go/docs and search for the Typing Guide in your language.
Page 202: Typing Options
User Guide Typing options Change the default currency symbol 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard. 3. Change the Currency Key field. 4. Press the key > Save. Stop displaying contacts in the list that appears when you type 1.
Page 203: Spelling Checker
You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry® device to check spelling automatically before you send an email message.
Page 204: Custom Dictionary
About the custom dictionary You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling. Because SureType® technology uses the same dictionary, if you are using the SureType input method, words that you add to your custom dictionary are displayed in the list that appears when you type.
Page 205: Autotext
AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.
Page 206: Typing Shortcuts
User Guide Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Common typing shortcuts Insert a period Capitalize a letter Type the alternate character on a key Type an accented or special character Type a number in a number field Type a number in a text field Type a letter in a number field...
Page 207: Typing Shortcuts
User Guide Copy highlighted text when typing Paste highlighted text when typing Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Common typing shortcuts Type a symbol Switch typing input languages while you type Capitalize a letter Type a number in a number field Turn on NUM lock...
Page 208: Troubleshooting: Typing
User Guide Type a period Troubleshooting: Typing I cannot type a password Verify that you are using the multi-tap input method. SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType® technology does not recognize. Press the letter key for the first letter in the word once.
Page 209: Keyboard
Assign an application to a Convenience key Your BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
Page 210: Set The Trackpad Sensitivity
User Guide Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. On the Home screen or in a folder, click the Options icon. 2.
Page 211: Language
3. Press the key > Save. Add a display language You can use the BlackBerry® Desktop Software to add a display language to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit your computer. Connect your device to your computer and open the BlackBerry Desktop Software.
Page 212: Troubleshooting: Language
Troubleshooting: Language Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your wireless service provider or administrator.
Page 213: Screen Display
• To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you are not touching your BlackBerry® device, change the Backlight Timeout field.
Page 214: Organizing Applications On The Home Screen
User Guide Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All from the Home screen menu.
Page 215: Add A Message That Appears When Your Device Is Locked
About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format.
Page 216: Troubleshooting: Display
The screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you are not touching your device.
Page 217: Gps Technology
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.
Page 218: Get Your Gps Location
Depending on your wireless service provider and wireless network, this feature might not be supported. To perform this task, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver, if your device does not have an internal GPS receiver.
Page 219: Troubleshooting: Gps Technology
• If you are outdoors, move away from buildings and expose your device to open sky. • If you are indoors, move close to a window. • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.
Page 220: Maps
GPS receiver to perform this task. View an address on a map using a link When your BlackBerry® device recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your device underlines the address. 1. Highlight an underlined address.
Page 221: Zoom In To Or Out From A Map
6. Click Search. Pan a map To pan a map, your BlackBerry® device must be in pan mode and not zoom mode. The mode that your device is in is displayed at the top of the map. 1. If your device is in zoom mode, click the trackpad to switch to pan mode.
Page 222: Clear A Map
User Guide View contact information for a point of interest Points of interest are displayed on maps as location markers. 1. On a map or in a list of points of interest, highlight a point of interest. 2. Press the key >...
Page 223: Map Options
Set options for backlighting, 211 Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver.
Page 224: Troubleshooting: Maps
Troubleshooting: Maps Some features are not available on my device The availability of certain features on your BlackBerry® device might be affected by items such as your device model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
Page 225: Applications
About multitasking Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact.
Page 226: About Adding Applications
BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.
Page 227: About Social Networking Applications
BlackBerry device comes with BlackBerry® Messenger. You can use BlackBerry Messenger to chat with people who have a BlackBerry device by sending and receiving messages and files. You can also change your status and display picture. With the BlackBerry® Groups feature of BlackBerry Messenger, you can share pictures, lists, appointments, and more.
Page 228: Delete An Application
I cannot add, update, or return to the previous version of an application If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to add or update device applications. For more information, contact your administrator.
Page 229: Blackberry Device Software
• your wireless service provider requires you to update the BlackBerry Device Software You might be able to update your BlackBerry Device Software over the wireless network, from a web site, or using the BlackBerry® Desktop Software. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and the number of applications on your BlackBerry device.
Page 230: Update The Blackberry Device Software From A Web Site
Update the BlackBerry Device Software from a web site If your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry® Device Software updates that have been approved for use in your organization.
Page 231: Troubleshooting: Blackberry Device Software
Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.
Page 232: Manage Connections
2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model. For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device.
Page 233: Turn On Or Turn Off Data Service Or Set Roaming Options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming. For more information, contact your wireless service provider.
Page 234: Mobile Network
For more information about roaming and roaming fees, contact your wireless service provider. Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or UMTS® network.
Page 235: Add A Wireless Network To The Preferred Wireless Network List
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.
Page 236: Delete A Wireless Network From The Preferred Wireless Network List
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks based on the order that they appear in the preferred network list.
Page 237: Error Messages
Try the following actions: • If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly. • If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global roaming mode and that your SIM card is inserted in your device correctly.
Page 238: Wi-Fi Technology
About connecting to a Wi-Fi network With Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web pages, send and receive email messages, and so on.
Page 239: Connect To A Wi-Fi Network Using Wi-Fi Protected Setup
• To change options for the saved network, click Edit. Change the options. Click Save. • To move the saved network and change the order that your BlackBerry® device tries to connect to your saved networks, click Move. Click a new location.
Page 240: Options For Saved Wi-Fi Networks
Turn on the prompt that appears for hotspots By default, your BlackBerry® prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
Page 241 User Guide Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Description Passphrase...
Page 242: Uma Connection Settings
Install a root certificate on your device You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® device. You can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry® Desktop Software to synchronize the root certificate between your device and your computer.
Page 243 About using Wi-Fi with VPN and software tokens If you have a Wi-Fi® enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi® enabled device, you might also need a software token to connect to your organization's network using a Wi-Fi network.
Page 244: Bluetooth Technology
After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry device (a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of the Bluetooth enabled device.
Page 245: Pair With A Bluetooth Enabled Device
Pair with a Bluetooth enabled device You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device.
Page 246: Receive A Media File Using Bluetooth Technology
To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen. 1. In the dialog box that appears on your device, click Yes.
Page 247: Bluetooth Technology Options
BlackBerry® Desktop Software so that you can synchronize your organizer data. Dial-Up Networking This profile allows you to use your BlackBerry device as a modem when it is connected to a Bluetooth (DUN) enabled computer that is running BlackBerry Desktop Software.
Page 248: Restrict Outgoing Calls
SIM Access If your BlackBerry device uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit.
Page 249: Turn Off The Prompt That Appears When Connecting Or Pairing
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections. 3. Press the key > Options. 4. In the Device Name field, type a name for your BlackBerry® device. 5. Press the key > Save. Turn off Bluetooth connection notification 1.
Page 250 > Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device that you used. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 251 Bluetooth enabled device. • If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. Many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit.
Page 252: Power And Battery
Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the key.
Page 253 User Guide Set your BlackBerry® device to turn on and turn off automatically. You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on.
Page 254: Memory And Media Cards
About media cards Depending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos and extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your device, see the printed documentation that came with your device.
Page 255: About Compression
About file encryption File encryption is designed to protect files that you store on your BlackBerry® device and on a media card that can be inserted in your device. You can encrypt the files on your device and on your media card using an encryption key that your device generates, your device password, or both.
Page 256: Tips: Freeing And Conserving Storage Space
Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.
Page 257: Troubleshooting: Storage And Media Cards
The application memory on my device is low When the application memory available on your BlackBerry® device is low, your device displays a dialog box that lists applications and languages that you do not use frequently. You can delete applications and languages in this list.
Page 258: Search
Search Search for an item You can search for organizer items, pictures, videos, help topics, and more on your BlackBerry® device. You can also choose to expand your search to the Internet. 1. On the Home screen, in the upper-right corner, click the search icon.
Page 259: Message Search Criteria
• To add all the messages from the search results to your message inbox, click Add All. Description Specify whether you search for messages that are on your BlackBerry® device or for messages that are in an email application on your computer. Specify one or more contacts or email addresses that your device should search for in messages.
Page 260: Search For Text In A Message, In A File, Or On A Web Page
• To delete a saved search, click Recall. Highlight a search. Press the Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 261: Search Shortcuts
Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for an item on your BlackBerry® device Search for a contact in a list of contacts Search for text in a file or an attachment Search for text in a presentation Note: You can change what happens when you type on the Home screen.
Page 262: Sim Card
User Guide SIM card Depending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card. About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card.
Page 263: Change Or Delete A Sim Card Contact
About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code.
Page 264: Protect Your Sim Card With A Pin Code
User Guide Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider. Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. 1.
Page 265: Security
If your device uses a BlackBerry® Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card might be deleted as well.
Page 266: Lock Your Device
For more information, contact your administrator. Do one of the following: • To lock your BlackBerry device, if you have set a device password, on the Home screen or in a folder, click the Password Lock icon.
Page 267: Password Keeper
User Guide If you are preparing your device for resale and you have an email account that uses the BlackBerry® Internet Service, to prevent messages from this account from being sent to your device, contact your wireless service provider to disassociate the account from your device.
Page 268: Prevent Password Copying
User Guide 4. Press the key > Save. Change the password keeper password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Change Password. Delete a password from the password keeper 1.
Page 269: Encryption
About encrypting data on your device When encryption for data on your BlackBerry® device is turned on, your device uses a private key to encrypt data as it is stored on your device, including data that your device receives when it is locked. Your device decrypts data as you access it.
Page 270: About Encryption Keys
Set encryption strength If encryption of data that is stored on your BlackBerry® device is turned on, you can set the strength of the encryption that your device uses to protect data that you receive when your device is locked.
Page 271: Memory Cleaning
If your email account uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryption key using the BlackBerry® Desktop Software, if it includes the email settings tool. For more information, see the Help in the BlackBerry Desktop Software.
Page 272: Certificates
A certificate is a digital document that binds the identity and public key of a certificate subject. If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile that is provided by your administrator.
Page 273 When you enroll with a certificate authority profile, the latest certificate is downloaded to your BlackBerry device and added to your certificate list. The certificate authority profile shows the status of the certificate. If the certificate is scheduled to expire soon you can re-enroll with the certificate authority profile to receive an updated certificate.
Page 274: Certificate Properties
(the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device).
Page 275: Delete A Certificate
To view all the certificates on your BlackBerry® device, press the Send a certificate When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon.
Page 276 User Guide Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry® device or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak.
Page 277: Certificate Options
User Guide Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers. 1. On the Home screen or in a folder, click the Options icon.
Page 278 6. Press the key > Save. When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store 1.
Page 279: Certificate Shortcuts
Depending on your organization, enrollment for a certificate might be required and might also occur automatically. PGP keys allow you to send and receive PGP messages using your BlackBerry® device if you are already sending and receiving PGP messages on your computer.
Page 280 User Guide 7. Click Add PGP Key to Key Store. Download a personal PGP key from the PGP Universal Server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Press the key >...
Page 281: Clear The Pgp Data Cache
Fingerprint Send a PGP key When you send a PGP® key, your BlackBerry® device sends the public key, but does not send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP.
Page 282 > Trust or Distrust. Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the PGP® Universal Server.
Page 283 6. Press the key > Save. When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store 1.
Page 284: Pgp Key Shortcuts
• Verify that your organization permits you to download PGP® keys from an LDAP-enabled server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry® device uses to connect to an LDAP-enabled server, try using the default connection type.
Page 285: Send Connection Information For A Certificate Server
Type the port number for your organization’s network. The default port number is 389. Specify whether you must log in to the server. Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the server.
Page 286: Key Store
> Delete. Key store About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password. • Personal certificates (certificate and private key pairs) •...
Page 287: Change The Service That Your Device Uses To Download Certificates
Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. For security reasons, If you do not want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data.
Page 288: Reject Certificate Revocation Lists From Unverified Crl Servers
S/MIME-protected messages. Turn on two-factor authentication To perform this task, you must have set a password for your BlackBerry® device and have the smart card password that you received with your smart card. 1. On the Home screen or in a folder, click the Options icon.
Page 289: Import A Certificate From A Smart Card
About smart password entry If you use advanced authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field.
Page 290: Prerequisites: Using Authentication Certificates
Use a certificate to authenticate your smart card To perform this task, you must be using a smart card and a password to unlock your BlackBerry® device. If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your device.
Page 291: Vpn Settings
4. Press the key > Save. Your BlackBerry® device stores the passphrase for the same length of time as it stores your key store password. Turn off notification for smart card connections 1. On the Home screen or in a folder, click the Options icon.
Page 292: Verify Security Software Manually
PIN. For more information about software tokens, contact your administrator. Change the software token for a VPN profile To perform this task, the software token that you want to use must be installed on your BlackBerry® device. For more information, contact your administrator.
Page 293: Third-Party Application Control
About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.
Page 294: Turn Off A Prompt For A Third-Party Application Connection
Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® device. For more information about how changing these permissions might affect the operation of the applications on your device, contact your wireless service provider or administrator.
Page 295: Data Permissions For Third-Party Applications
Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using Bluetooth® technology or the media manager tool of the BlackBerry® Desktop Software. Security Data Set whether third-party applications can access certificates or keys in the key store on your device.
Page 296: Troubleshooting: Security
Troubleshooting: Security I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP-enabled server or DSML-enabled server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: •...
Page 297: Service Books And Diagnostic Reports
If your email account uses a BlackBerry® Enterprise Server, you can also receive service books on your device using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Page 298: Set A Default Recipient For Diagnostic Reports
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
Page 299: Synchronization
If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turned off these features, the subscriber can use the synchronization tool of the BlackBerry® Desktop Software to synchronize their organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Page 300: Delete Email On Your Device And In Your Email Application On Your Computer
About synchronization conflicts, 82 About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.
Page 301: Manage Email Reconciliation Conflicts
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software.
Page 302: Empty The Deleted Items Folder On Your Computer From Your Device
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 303 I am not receiving email from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
Page 304: Accessibility Options
User Guide Accessibility options About accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility. Screen accessibility options Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning.
Page 305: Audio And Phone Accessibility Options
Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.
Page 306: Voice Dialing
Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company. "Check my phone number" If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number. "Check signal strength"...
Page 307: Typing Accessibility Options
• To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry® device recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon.
Page 308: Calculator
Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® device keyboard. Convert a measurement 1.
Page 309: Brickbreaker
User Guide BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. If the ball hits the paddle, a brick, or the top of the game board 50 times on any level, the bricks descend one space each time that you hit the ball with the paddle.
Page 310: Brickbreaker Scoring
To shoot the laser or gun, press the Space key. Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device.
Page 311: Set The Paddle Speed
User Guide Set the paddle speed 1. On the Home screen or in the Games folder, click the BrickBreaker icon. 2. Press the key > Options. • To set the paddle speed, set the Paddle movement speed field. • To accelerate the paddle as you slide your finger on the trackpad, select the acceleration check box. 3.
Page 312: Word Mole Game
User Guide Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole® game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words.
Page 313: Single-Player Games
Use time bonus letters in a word to gain bonus time. Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device.
Page 314: Accept An Invitation
User Guide 3. Click a game. Multiplayer games Invite a player 1. On the Home screen, in the Games folder, click the Word Mole icon. 2. Click New Game > Multiplayer > Invite. 3. Click a contact. 4. Click OK. When a player accepts an invitation, a green indicator appears beside their screen name.
Page 315: Troubleshooting: Word Mole
If you are a game participant, verify that the game organizer did not exit the multiplayer game. Related topics Set multiplayer game options, 312 Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly used words. Word Mole game...
Page 316: Glossary
Compressed Multipurpose Internet Mail Extensions certificate revocation list CRL server A BlackBerry® device uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities publish certificate revocation lists on CRL servers. Domain Name System...
Page 317 User Guide Digital Signature Algorithm DSML Directory Service Markup Language DSML-enabled server A BlackBerry® device uses a DSML-enabled server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM Extensible Authentication Protocol Subscriber Identity Module...
Page 318 Media Transfer Protocol OCSP Online Certificate Status Protocol OCSP server A BlackBerry® device uses an OCSP server to check the revocation status of a certificate on demand. PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user.
Page 319 A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
Page 320 User Guide Transmission Control Protocol Transport Layer Security Triple DES Triple Data Encryption Standard teletype virtual private network wide area network Wireless Application Protocol Wired Equivalent Privacy Wireless Markup Language Wi-Fi Protected Access WTLS Wireless Transport Layer Security Glossary...
Page 321: Legal Notice
User Guide Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Page 322 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.
Page 323 RIM. Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry® Desktop Software, and/or BlackBerry® Device Software.
Page 324 NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry® Pearl™ 9100 smartphone model number: RCV71UW or RCX71UW This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community.
Page 325 User Guide Legal notice This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community. Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham, Surrey TW20 9LF...

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