Table of Contents
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Table of Contents
Related Manuals for Cisco 8841
Summary of Contents for Cisco 8841
- Page 1 Horizon Cisco IP Phone 8841/8851 and 8861 User Guide...
- Page 2 Version Date Description 02/08/2019 Created The information contained within this document, or subsequently provided, whether verbally or in documentary form, is confidential to Gamma and is provided to the organisation named within this document only. It shall not be published, disclosed or reproduced wholly or in part to any other party without our prior written consent.
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Page 3: Table Of Contents
Retrieve a Call on Hold with Call Park ..................17 Forward Calls ..........................18 Conference Calls and Meetings ..................... 19 Add Another Person to a Call ..................... 19 Horizon Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2015. All rights reserved. Confidential. Page... - Page 4 Adjust the Volume During a Call ....................25 Adjust the Phone Ringer Volume ....................26 Speed Dials ..........................26 Troubleshooting guide ........................27 Feedback............................29 Horizon Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2015. All rights reserved. Confidential Page...
- Page 5 Welcome to your new, fully integrated Cisco IP phone on the Horizon service. As an administrator, the Cisco 8800 series IP phones gives you everything you need to help your organisation make better and more cost-effective use of its communications. Connected to...
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Page 6: Setting Up Your Phone
DHCP. It's also important to make sure the following ports are not blocked by the firewall within your router or at any point through your access provider. Horizon Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential Page... -
Page 7: Connecting The Service
Once it’s synchronised and you have internet connectivity, plug your phone back in to the power supply. Now you’ve installed the Horizon network service, you’re ready to see what the Cisco 8841/8851 and 8861 phone can do. -
Page 8: Key Features
Gigabit Ethernet switch. The Cisco 8851 also supports up to two KEMs to provide up to Each KEM has 18 keys and 2 pages (36 in total PER KEM). The 8851 will total at 80 with 2 KEM... -
Page 9: Cisco 8861
Cisco 8861 The Cisco 8861 is an IP business telephone that offers easy to use, highly secure VoIP communications and integration with your personal mobile device. Flexible Deployment Options - The Cisco 8800 series can be deployed on Cisco on premises, hosted, Spark Cloud, &... -
Page 10: Your Phone's Display And Buttons
Hold/Resume Place an active call on hold and resume the held call. and Transfer Conference Create a conference call. Transfer Transfer a call. Horizon Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential Page... - Page 11 Messages Autodial your voice messaging system. Volume button Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook). Horizon Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential. Page...
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Page 12: Using Your Phone
A Busy Lamp field lets you see if colleagues’ lines are free to take calls. You can have up to 8 Busy Lamps on the Cisco 8841/8851 and 8861, all programmable through the Horizon Portal. The line button is green if it’s free, or red if it’s not. -
Page 13: Phone Screen Features
The following table describes the Cisco IP Phone screen components. At the top of the screen is the header row. The header row displays the phone number, current date and time, as well a number of icons. -
Page 14: Making Calls
Make a Call with a Standard Headset Use your headset for hands-free calling that won't disturb your coworker and gives you some privacy. Horizon Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential Page... -
Page 15: Redial A Number
Redial a Number You can call the most recently dialed phone number. Procedure Step 1 (Optional) Select a line. Step 2 Press Redial. Horizon Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential. Page... -
Page 16: Answering Calls
Answering Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Answer a Call Procedure When your phone rings, press the flashing line button to answer the call. Answer Call Waiting When you are on an active call, you know that a call is waiting when you hear a single beep and see the line button flash. -
Page 17: Call Park
Retrieve a Call on Hold with Call Park You can pick up a parked call from anywhere in your network. Before you begin Horizon Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential. Page... -
Page 18: Forward Calls
Forward calls in special situations, such as when the phone is busy or there is no answer. When a line is forwarded, you see the Forward all icon with the line. Horizon Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential Page... -
Page 19: Conference Calls And Meetings
If you create a conference, you can view the details of the last 16 participants who join the conference. You can also remove participants. Procedure Horizon Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential. Page... - Page 20 While you are in a conference, press Show Details to view a list of participants. Step 2 (Optional) Highlight a participant and press Remove to drop the participant from the conference. Horizon Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential Page...
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Page 21: Record A Call
You can record a call. You might hear a notification tone as you record the call. Procedure Press Record to start or stop recording. Horizon Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential. Page... -
Page 22: Recent Calls List
Select the number that you want to dial. Step 5 (Optional) Press EditDial to edit the number. Step 6 Press Call. Clear the Recent Calls List Horizon Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential Page... -
Page 23: Delete A Call Record
Highlight the individual record or call group that you want to delete. Step 5 Press Delete. Step 6 Press Delete again to confirm. Horizon Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential. Page... -
Page 24: Voicemail
Procedure Step 1 In the screen, press the Audio softkey. Step 2 When prompted, enter your voicemail credentials. Horizon Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential Page... -
Page 25: Settings
For example, if you adjust the volume while you're using a headset, the handset volume doesn't change. Procedure Horizon Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential. Page... -
Page 26: Adjust The Phone Ringer Volume
To set up speed dials, see your Horizon Portal guide. Save. Horizon Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential Page... -
Page 27: Troubleshooting Guide
The handset displays an "Initialising Network" message constantly This means the handset can't connect to the local network. Before raising a fault, try the following: Horizon Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential. Page... - Page 28 This means the handset has become corrupted whilst updating its firmware. This could be due to a power issue, for example, which has caused the service to pick up a bug and disconnect. It's a common issue on Cisco devices and a fix exists at https://supportforums.cisco.com/docs/DOC- 10011.
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Page 29: Feedback
Feedback Name Service team portalfeedback@gamma.co.uk Horizon Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential. Page...
Need help?
Do you have a question about the 8841 and is the answer not in the manual?
Questions and answers
How do I reset my pin on messages ?
To reset the voicemail PIN on the Cisco 8841, log in for the first time using the default PIN (20742). You will then be prompted to set your own PIN. If you need further help, visit the voicemail portal or contact support.
This answer is automatically generated
how do i access voicemail for a new user
To access voicemail on a Cisco 8841 phone:
1. Call your voicemail number.
2. When the voicemail system answers, press the star (*) key. Note: The system will not prompt you to press star.
3. Enter your user ID, which is your 4-digit extension, followed by the pound (#) key.
4. Enter your voicemail PIN (previously created), followed by the pound (#) key.
5. You will then have access to your voicemail as if using your desk phone.
This answer is automatically generated
Need to know how to forawd calls back to voicemail prompts after so many rings. This is for a Dr office
How can I answer a call that's in my area but on a different number
To answer a call on a different number using a Cisco 8841, you can use the Call Park feature. You need the number where the call was parked. To retrieve the call, enter the parked number from any phone in your network.
This answer is automatically generated
How do you set up a voice greeting
HOW DO YOU SLOW DOWN THE VOICE MAIL MESSAGES WHEN LISTEN ING TO THEM
I am using the model 8841 and i need to setup a passcode to hear voicemail messages