HP ProBook x360 11 G5 Education Edition Maintenance And Service Manual
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HP ProBook x360 11 G5 Education Edition Maintenance And Service Manual

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Maintenance and Service Guide

HP ProBook x360 11 G5 Education Edition
IMPORTANT! This document is intended
for HP authorized service providers only.

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Summary of Contents for HP ProBook x360 11 G5 Education Edition

  • Page 1: Maintenance And Service Guide

    Maintenance and Service Guide HP ProBook x360 11 G5 Education Edition IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 The only warranties take full advantage of Windows functionality. for HP products and services are set forth in the Windows 10 is automatically updated, which is For any further information or to request a full express warranty statements accompanying always enabled.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ....................................1 2 Components ......................................4 Locating hardware ..................................4 Locating software ..................................4 Right ......................................5 Left ......................................6 Display ......................................7 Keyboard area ................................... 9 Touchpad ................................9 Touchpad settings ........................... 9 Lights ...................................
  • Page 6 Backing up information and creating recovery media ..................... 57 Using Windows tools ............................57 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..57 Restoring and recovery ................................. 58 Restoring, resetting, and refreshing using Windows tools ................. 58 Recovering using HP Recovery media ......................
  • Page 7 Downloading Remote HP PC Hardware Diagnostics UEFI ................68 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...... 68 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 68 Customizing Remote HP PC Hardware Diagnostics UEFI settings ............68 10 Statement of memory volatility ................................
  • Page 8 viii...

  • Page 9: Product Description

    Table 1-1 Product description Category Description Product Name HP ProBook x360 11 G5 Education Edition Processor Intel® Pentium™ Silver N5030 1.1 GHz (SC turbo up to 3.1 GHz) quad core processor (4.0 MB L2 ● cache, 2400 MHz FSB, 6 W) Intel Pentium Silver N5000 1.1 GHz (SC turbo up to 2.7 GHz) quad core processor (4.0 MB L2...
  • Page 10 Power requirements Supports a 3-cell, 48-WHr, 4.21-AHr, Li-Ion battery Supports the following AC adapters: ● 65-W, HP Smart Adapter (non-PFC, EM, RC, 4.5-mm) 45-W, HP Smart Adapter (non-PFC, RC, 4.5-mm, non-slim) ● ● 45-W, AC Adapter (non-PFC, USB Type-C, 1.8-m, 3-pin) 45-W, AC Adapter (non-PFC, SB, 4.5-mm) for use only in Argentina...
  • Page 11 Table 1-1 Product description (continued) Category Description Operating system (continued) Windows 10 Home 64-bit StF MSNA for Higher Education Strategic ● Windows 10 Professional 64-bit ● ● Windows 10 Professional 64-bit CBB ● Windows 10 Professional 64-bit Chinese Market Windows 10 Professional 64-bit Entry ●...

  • Page 12: Components

    Components The computer features top-rated components. This chapter provides details about the components, where they are located, and how they work. Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer.

  • Page 13: Right

    Right Table 2-1 Right-side components and their descriptions Component Description USB Type-C power connector and Connects an AC adapter that has a USB Type-C connector, SuperSpeed port supplying power to the computer and, if needed, charging the computer battery. – and – Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.

  • Page 14: Left

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 15: Display

    Table 2-2 Left-side components and their descriptions (continued) Component Description Off: Depending on your computer model, the computer is ● off, in Hibernation, or in Sleep. Hibernation is a power-saving state that uses the least amount of power. Display Table 2-3 Display components and their descriptions Component Description...
  • Page 16 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Chapter 2 Components...

  • Page 17: Keyboard Area

    Keyboard area Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Choose a setting. To turn on the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Using an external mouse, click the Touchpad button.

  • Page 18: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. Off: Computer sound is on. ● Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth®...

  • Page 19: Special Keys

    Special keys Table 2-6 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start . Action keys Execute frequently used system functions when pressed in combination with the...

  • Page 20: Top Cover

    Top cover components and their descriptions Component Description HP Interactive Allows students and teachers to interact in several ways through the light located on the top cover. In addition to the Light Help, Test, Quiz, and Group options, the light also communicates information about the status of the Internet connection and the battery power level.

  • Page 21: Labels

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components Component HP product name Model number Product ID Serial number Warranty period...
  • Page 22 Table 2-10 Service label components (continued) Component Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Chapter 2 Components...

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components...
  • Page 24 Table 3-1 Major component spare part information Item Component Spare part number Display assembly 11.6-in, HD, LED, UWVA, TouchScreen display assembly with HD webcam (220 nits) in dusk blue finish L83963-001 11.6-in, HD, LED, UWVA, TouchScreen display assembly with HD webcam (220 nits) in chalkboard L83961-001 gray finish 11.6-in, HD, LED, SVA, TouchScreen display assembly with non-HD webcam (220 nits) in dusk...
  • Page 25 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Switzerland L83986-BG1 For use in Taiwan L83986-AB1 For use in Thailand L83986-281 For use in Turkey L83986-141 For use in the United Kingdom L83986-031 For use in the United States L83986-001 Keyboard/top cover without webcamera in dusk blue finish (includes keyboard cable):...
  • Page 26 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Switzerland L83984-BG1 For use in Taiwan L83984-AB1 For use in Thailand L83984-281 For use in Turkey L83984-141 For use in the United Kingdom L83984-031 For use in the United States L83984-001 Keyboard/top cover with webcamera in chalkboard gray finish (includes keyboard cable):...
  • Page 27 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Switzerland L83985-BG1 For use in Taiwan L83985-AB1 For use in Thailand L83985-281 For use in Turkey L83985-141 For use in the United Kingdom L83985-031 For use in the United States L83985-001 Keyboard/top cover without webcamera in chalkboard gray finish (includes keyboard cable):...
  • Page 28 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Switzerland L83983-BG1 For use in Taiwan L83983-AB1 For use in Thailand L83983-281 For use in Turkey L83983-141 For use in the United Kingdom L83983-031 For use in the United States L83983-001 Transfer board...
  • Page 29 Table 3-1 Major component spare part information (continued) Item Component Spare part number Equipped with an Intel Celeron N4120 processor, 4 GB of system memory, and a non-Windows L83949-001 operating system Equipped with an Intel Celeron N4100 processor, 4 GB of system memory, 64 GB of eMMC system L83954-601 storage, and the Windows 10 operating system Equipped with an Intel Celeron N4100 processor, 4 GB of system memory, 64 GB of eMMC system...
  • Page 30 Table 3-1 Major component spare part information (continued) Item Component Spare part number Power connector cable bracket (included in the Bracket Kit, spare part number L83966-001) (14) Heat sink (includes replacement thermal material) L83958-001 (15) Battery (3-cell, 48-WHr, 4.21-AHr, Li-ion; includes cable) L12791-852 (16) Speaker Kit (includes left and right speakers, cables, and four rubber isolators)

  • Page 31: Miscellaneous Parts

    Miscellaneous parts Table 3-2 Miscellaneous spare part information Component Spare part number AC adapter: 65-W, HP Smart Adapter (non-PFC, EM, RC, 4.5-mm) 913691-850 45-W, HP Smart Adapter (non-PFC, RC, 4.5-mm, non-slim) L741727-001 45-W, AC Adapter (non-PFC, USB Type-C, 1.8-m, 3-pin) L43407-001 45-W, AC Adapter (non-PFC, SB, 4.5-mm) for use only in Argentina...

  • Page 32: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 33: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 34: Packaging And Transporting Guidelines

    Table 4-1 Typical electrostatic voltage levels Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V...

  • Page 35: Workstation Guidelines

    Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools ● and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ●...
  • Page 36 The following table lists the shielding protection provided by antistatic bags and floor mats. Table 4-2 Shielding protection provided by antistatic bags and floor mats Material Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V...

  • Page 37: Removal And Replacement Procedures

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts this your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 53 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 38 Table 5-1 Keyboard/top cover spare part information (continued) For use in country Spare part number For use in country Spare part number For use in country Spare part number or region or region or region For use in the Czech L83984-FL1 For use in L83984-161...
  • Page 39 Table 5-1 Keyboard/top cover spare part information (continued) For use in country Spare part number For use in country Spare part number For use in country Spare part number or region or region or region For use in Denmark L83983-081 For use in L83983-B31 For use in Switzerland...
  • Page 40 Use a case utility tool or similar thin plastic tool to separate the right side (3) of the keyboard/top cover from the bottom cover. Lift the rear edge of the keyboard/top cover (1) as far as the keyboard cable, transfer board cable, and touchpad cable allow.
  • Page 41 Remove the keyboard/top cover. Each time the keyboard/top cover is removed, thoroughly clean the thermal pad material from the USB hub (1) and the keyboard/top cover (2). Replacement USB hub thermal pads are available in the Miscellaneous Kit, spare part number L83978-001. Each time the keyboard/top cover is removed, inspect the display left hinge area to ensure that the bumper is correctly installed on the display left hinge as shown in the following illustration.
  • Page 42 Reverse this procedure to install the keyboard/top cover. Chapter 5 Removal and replacement procedures...

  • Page 43: Touchpad Cable

    Touchpad cable NOTE: The touchpad cable is included in the Cable Kit, spare part number L83959-001. Before removing the touchpad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 44: Touchpad

    Touchpad Table 5-2 Touchpad spare part information Description Spare part number Touchpad in dusk blue finish L83980-001 Touchpad in chalkboard gray finish L83979-001 Touchpad bracket (included in the Bracket Kit, spare part number L83966-001) Touchpad cable (included in the Cable Kit, spare part number L83959-001) Before removing the touchpad, follow these steps: Shut down the computer.
  • Page 45 Remove the touchpad (4) and cable. Reverse this procedure to install the touchpad. Component replacement procedures...

  • Page 46: Transfer Board Cable

    Transfer board cable NOTE: The transfer board cable is included in the Cable Kit, spare part number L83959-001. Before removing the transfer board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Transfer Board And Webcam Module

    Transfer board and webcam module Table 5-3 Transfer board and webcam module spare part information Description Spare part number Transfer board L83968-001 Transfer board cable (included in the Cable Kit, spare part number L83959-001) Webcam module L83975-001 Webcam module bracket (included in the Bracket Kit, spare part number L83966-001) Before removing the transfer board and webcam module, follow these steps: Shut down the computer.

  • Page 48: Battery

    Remove the webcam module (4) and cable and the transfer board and cable. Reverse this procedure to install the transfer board and the webcam module. Battery Table 5-4 Battery spare part information Description Spare part number Battery (3-cell, 48-WHr, 4.21-AHr, Li-Ion; includes cable) L12791-852 Before removing the battery, follow these steps: Shut down the computer.
  • Page 49 Remove the battery (3) by sliding it back at an angle. Reverse this procedure to install the battery. Component replacement procedures...

  • Page 50: Wlan Module

    WLAN module Table 5-5 WLAN module spare part information Description Spare part number Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro L22634-002 Intel 9560 ac 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro L35282-002 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 51 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are notched to prevent incorrect installation. Reverse this procedure to install the WLAN module. Component replacement procedures...

  • Page 52: Speakers

    Speakers Table 5-6 Speaker spare part information Description Spare part number Speakers (include left and right speakers, cables, and four rubber isolators) L83971-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 53: Rtc Battery

    RTC battery Table 5-7 RTC battery spare part information Description Spare part number RTC battery (includes cable and double-sided adhesive) L43797-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 54: Usb/Audio Board Cables

    USB/audio board cables NOTE: The USB/audio board cables are included in the Cable Kit, spare part number L83959-001. Before removing the USB/audio board cables, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 55: Usb/Audio Board

    USB/audio board Table 5-8 USB/audio board spare part information Description Spare part number USB/audio board (includes audio jack and USB port and rubber bumper) L84410-001 Before removing the USB/audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: Power Connector Cable

    Power connector cable NOTE: The power connector cable is included in the Cable Kit, spare part number L83959-001. Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 57: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Table 5-9 System board spare part information Description Spare part number Equipped with an Intel Pentium Silver N5030 processor, 8 GB of system memory, and the Windows 10 L83951-601 operating system Equipped with an Intel Pentium Silver N5030 processor, 8 GB of system memory, and a non-Windows...
  • Page 58 Before removing the system board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 59 Release the shielding (3) that secures the system board to the bottom cover. Lift the left side the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.

  • Page 60: Heat Sink

    Heat sink Table 5-10 Heat sink spare part information Description Spare part number Heat sink (includes replacement thermal material) L83958-001 Before removing the heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 61 Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 62: Display Assembly

    Display assembly Table 5-11 Display assembly spare part information Description Spare part number 11.6-in, HD, LED, UWVA, TouchScreen display assembly with HD webcam (220 nits) in dusk blue finish L83963-001 11.6-in, HD, LED, UWVA, TouchScreen display assembly with HD webcam (220 nits) in chalkboard gray finish L83961-001 11.6-in, HD, LED, SVA, TouchScreen display assembly with non-HD webcam (220 nits) in dusk blue finish L83961-001...
  • Page 63 Release the display panel cable from the retention clips (5) and routing channel built into the bottom cover. Remove the seven Torx8 M2.5×5.2 screws that secure the display assembly to the bottom cover. Rotate the display assembly (1) tclockwise until the display hinges separate from the bottom cover. Component replacement procedures...
  • Page 64 Remove the display assembly (2). Reverse this procedure to install the display assembly. Chapter 5 Removal and replacement procedures...

  • Page 65: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: ▲...

  • Page 66: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 67: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 68: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup To select a menu or a menu item, use the key and the keyboard arrow keys and then press enter, or ●...

  • Page 69: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 70: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 71: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 72: Specifications

    Specifications Table 8-1 Specifications Metric U.S. Dimensions Width 325.5 mm 12.81 in Depth 227 mm 8.93 in Height 16.05 mm 0.63 in Weight 1680 g 3.7 lb Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating –20°C to 60°C –4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90%...

  • Page 73: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 74: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated.

  • Page 75: Starting Hp Pc Hardware Diagnostics Uefi

    For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive:...

  • Page 76: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 77 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 78: 10 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 79 Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. During the reboot, press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

  • Page 80: Nonvolatile Memory Usage

    A utility must be used for Computer Setup (BIOS) or a writing data to this custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your Chapter 10 Statement of memory volatility...
  • Page 81 Fingerprint reader 512 KB flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP ProtectTools call to write to the flash. Security Manager. Nonvolatile memory usage...

  • Page 82: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 83: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 84: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 85: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 11-1 Power cord requirements Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway...
  • Page 86 Table 11-1 Power cord requirements (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 87: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 88: Index

    52 audio cable display 7 spare part number 22, 52 spare part number 21 keyboard area 9 HP interactive light, identifying 12 audio, product description 1 left side 6 HP PC Hardware Diagnostics UEFI audio-out (headphone)/audio-in right side 5...
  • Page 89 USB flash drive 58 using 63 product description 2 recovery media system board USB SuperSpeed 5, 6 creating using HP Cloud Recovery removal 49 USB Type-C power connector and Download Tool 57 spare part numbers 20, 49 SuperSpeed port 5...
  • Page 90 touchpad bracket recovery media 57 removal 36 system restore point 57 spare part number 20, 36 Windows key, identifying 11 touchpad buttons Windows tools, using 57 identifying 9 wireless certification label 14 touchpad cable wireless light, identifying 10 removal 35, 36 wireless, product description 2 spare part number 20, 35, 36 WLAN antennas, identifying 7...

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