Xerox WorkCentre 7132 Service Documentation

Xerox WorkCentre 7132 Service Documentation

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WorkCentre 7132
Service Documentation
WorkCentre 7132
705P01181 (EDOC/SGS)
Revision
January 2007
***Xerox Private Data***
All service documentation is supplied to Xerox external customers for informational purposes
only. Xerox service documentation is intended for use by certified, product-trained service per-
sonnel only. Xerox does not warrant or represent that it will notify or provide to such customer
any future change to this documentation. Customer performed service of equipment, or mod-
ules, components, or parts of such equipment may affect whether Xerox is responsible to fix
machine defects under the warranty offered by Xerox with respect to such equipment. You
should consult the applicable warranty for its terms regarding customer or third-party provided
service.
If the customer services such equipment, modules, components or parts thereof, the customer
releases Xerox from any and all liability for the customer actions, and the customer agrees to
indemnify, defend and hold Xerox harmless from any third party claims which arise directly or
indirectly from such service.
While Xerox has tried to make the documentation accurate, Xerox will have no liability arising
out of any inaccuracies or omissions. Changes are periodically made to this document.
Changes, technical inaccuracies, and typographical errors will be corrected in subsequent edi-
tions.
©Copyright 2007 Xerox Corporation. All rights reserved.
Global Knowledge & Language Services
800 Phillips Road - Bldg. 845-17S
Webster, New York 14580-9791
USA
Printed in the United States of America.
XEROX®, The Document Company®, the stylized X and the identifying product names and
numbers herein are trademarks of XEROX CORPORATION.
All non-Xerox brands and product names are trademarks or registered trademarks of their
respective companies
Preliminary Working Document
No Product Name Assigned
While Xerox has tried to make the documentation accurate, Xerox will have no liability arising
out of any inaccuracies or omissions.
This equipment generates, uses and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions documentation, may cause inter-
ference to radio communications. It has been tested and found to comply with the limits
for a Class A computing device pursuant to subpart B of part 15 of FCC rules, which are
designed to provide reasonable protection against such interference when operated in
a commercial environment. Operation of this equipment in a residential area is likely to
cause interference in which case the user, at his own expense, will be required to cor-
rect the interference.
0/0/00
?-1
WARNING
Section Name

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  • Page 1 Xerox service documentation is intended for use by certified, product-trained service per- sonnel only. Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation. Customer performed service of equipment, or mod- ules, components, or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment.
  • Page 2: Table Of Contents

    Introduction About this Manual ......................Organization........................How to Use this Documentation..................Symbology and Nomenclature ..................Translated Warnings ....................... viii Reversion 4.0 Introduction January 2007 WorkCentre 7132...
  • Page 3 Introduction Reversion 4.0 January 2007 WorkCentre 7132...
  • Page 4: About This Manual

    WorkCentre 7132. The Service Documentation is used in order to diagnose machine malfunc- tions, adjust components and has information which is used to maintain the product in superior Section 1: Service Call Procedures operating condition.
  • Page 5: How To Use This Documentation

    It should be noted that the BSDs no longer contain an Input Power Block referring to Chain 1. It will be necessary to refer to the Wirenets in order to trace a wire back to its source. Introduction Reversion 4.0 January 2007 WorkCentre 7132...
  • Page 6: Symbology And Nomenclature

    These symbols indicate components that may be damaged by Electrostatic Discharge (ESD). Figure 1 Laser Hazard Symbol Laser Hazard Statement Figure 5 ESD warning Label DANGER INVISIBLE LASER RADIATION WHEN OPEN. AVOID DIRECT EXPOSURE TO BEAM. Reversion 4.0 Introduction January 2007 WorkCentre 7132...
  • Page 7 Kit will eliminate these delayed failures and intermittent problems caused by ESD. This will improve product reliability and reduce callbacks. Figure 6 shows symbols and conventions that are commonly used in illustrations. Figure 6 Illustration Symbols Introduction Reversion 4.0 January 2007 WorkCentre 7132...
  • Page 8 Table 2 Logic Levels VOLTAGE H/L SPECIFICATIONS +5 VDC H= +3.00 TO +5.25 VDC L= 0.0 TO 0.8 VDC +24 VDC H= +23.37 TO +27.06 VDC L= 0.0 TO 0.8 VDC Reversion 4.0 Introduction January 2007 WorkCentre 7132...
  • Page 9: Translated Warnings

    Translated Warnings Introduction Reversion 4.0 January 2007 viii WorkCentre 7132...
  • Page 10 Quand ces symboles s'affichent le représentant Xerox est prévenu des risques REP 2.6.2 Left Hand (L/H) Upper Cover Unit encourus concernant une exposition au rayon laser.
  • Page 11 DANGER: Afin d'eviter des blessures ou des chocs electriques, ne pas effectuer mainte- REP 11.1.2 Control Panel nance ou reglage avec le cordon d'alimentation branche. REP 7.2.1 MPT Feed Roll/Retard Pad WARNING Introduction Reversion 4.0 January 2007 WorkCentre 7132...
  • Page 12 DANGER: Afin d'eviter des blessures ou des chocs electriques, ne pas effectuer mainte- REP 13.1.2 Tray 2 Assembly (2TTM) nance ou reglage avec le cordon d'alimentation branche. Reversion 4.0 Introduction January 2007 WorkCentre 7132...
  • Page 13 WARNING REP 15.3.2 Left Counter Balance To avoid personal injury or shock, do not perform repair or adjustment with electrical power applied to the machine. Introduction Reversion 4.0 January 2007 WorkCentre 7132...
  • Page 14 WARNING REP 16.6.1 Decurler Roll To avoid personal injury or shock, do not perform repair or adjustment with electrical power applied to the machine. Reversion 4.0 Introduction January 2007 WorkCentre 7132 xiii...
  • Page 15 WARNING To avoid personal injury or shock, do not perform repair or adjustment with electrical power applied to the machine. DANGER: Afin d'eviter des blessures ou des chocs electriques, ne pas effectuer mainte- Introduction Reversion 4.0 January 2007 WorkCentre 7132...
  • Page 16 1 Service Call Procedures Service Call Procedures....................Initial Actions ........................Call Flow ......................... Detailed Maintenance Activities (HFSI)................Cleaning Procedures....................... Final Actions........................Reversion 4.0 Service Call Procedures January 2007 WorkCentre 7132...
  • Page 17 Service Call Procedures Reversion 4.0 January 2007 WorkCentre 7132...
  • Page 18 Service Strategy Purpose The service strategy for the WorkCentre 7132 is to perform any High Frequency Service Item The purpose of the Initial Action section of the Service Call Procedures is to determine the rea- (HFSI) actions before attempting to repair any problems. Some problems will be corrected by son for the service call and to identify and organize the actions which must be performed.
  • Page 19 Ask the customer for permission to establish communications with the remote machine that is causing the problem. Perform a Send transmission test with the remote machine. Transmission was nor- mal. Service Call Procedures Reversion 4.0 January 2007 Initial Actions, Call Flow WorkCentre 7132...
  • Page 20 Refer to IQ1 IOT Image Quality Entry RAP and then proceed with servicing. If the problem persists, ask the user to reinstall the printer driver. Check the machine settings and if necessary ask the user to reinstall the printer driver. Reversion 4.0 Service Call Procedures January 2007 Call Flow WorkCentre 7132...
  • Page 21 Roll, Retard Roll, Registration Roll. 955-808 Duplex Feed Counter 912K Replace the Document Nudger Roll, Feed Roll, Retard Roll, Registration Roll. 955-810 Platen Interlock 260K Replace the Platen Interlock Switch. Counter Service Call Procedures Reversion 4.0 January 2007 Detailed Maintenance Activities WorkCentre 7132...
  • Page 22 Rubbing the blade will remove the pro- tective coating. Finisher Check the paper path for debris or damage. Clean the Finisher with a dry lint free cloth. Reversion 4.0 Service Call Procedures January 2007 Cleaning Procedures, Final Actions WorkCentre 7132...
  • Page 23 Service Call Procedures Reversion 4.0 January 2007 Cleaning Procedures, Final Actions WorkCentre 7132...
  • Page 24 005-131 CVT Invert On Jam RAP ................... 2-65 003-795 AMS Limit RAP ....................2-40 005-132 CVT Invert On Jam 2 RAP ................2-66 003-930 300 DPI Scan RAP ................... 2-41 005-133 CVT Invert Sensor Off Jam ................2-67 Revision Status-indicator-raps January 2007 WorkCentre 7132...
  • Page 25 012-221 Front Tamper Home Sensor On RAP ............... 2-137 005-900 No Belt DADF Applicable Sensor Static Jam............ 2-100 012-223 Front Tamper Home Sensor Off RAP ............... 2-138 005-901 Belt DADF Doc Sensor Static Jam ..............2-101 Status-indicator-raps Revision January 2007 WorkCentre 7132...
  • Page 26 016-575 DNS Server Error in FTP RAP ................2-208 012-302 (A-Finisher) Front Cover Interlock OPEN ............2-183 016-576 Server Connection Error in FTP RAP ............... 2-208 012-903 (A-Finisher) Paper Remains at Compiler Exit Sensor........2-183 016-577 FTP Service RAP ....................2-209 Revision Status-indicator-raps January 2007 WorkCentre 7132...
  • Page 27 016-786 HD Full-Scan Write Error RAP ................2-260 016-731 TIFF Data Invalid RAP ..................2-234 016-787 Invalid Server IP ADD RAP................2-260 016-732 Form Not Registered RAP ................2-235 016-788 Retrieve to Browser RAP .................. 2-261 Status-indicator-raps Revision January 2007 WorkCentre 7132...
  • Page 28 024-348 IOT-ESS Communication 8 RAP ..............2-310 018-765 LDAP RAP ......................2-285 024-349 IOT-ESS Communication 9 RAP ..............2-311 018-766 LDAP RAP ......................2-285 024-350 IOT-ESS Communication 10 RAP ..............2-311 018-767 LDAP RAP ......................2-286 Revision Status-indicator-raps January 2007 WorkCentre 7132...
  • Page 29 024-961 Tray 3 Paper Size RAP ..................2-341 027-532 NEXTNAME.DAT file access error RAP ............2-376 024-965 ATS/APS Paper (IOT detect) RAP..............2-342 027-533 Internal Scan Error RAP..................2-376 024-966 ATS/APS Destination RAP ................2-343 Status-indicator-raps Revision January 2007 WorkCentre 7132...
  • Page 30 2-401 034 FAX Communication 027-744 Template Address RAP ..................2-401 034-211 Fax Communication RAP.................. 2-427 027-745 Template Address Server RAP................. 2-402 034-212 Fax Communication RAP.................. 2-427 027-746 Job Template Pool Server RAP ................ 2-402 Revision Status-indicator-raps January 2007 WorkCentre 7132...
  • Page 31 034-786 Fax Communication RAP.................. 2-478 034-735 Fax Communication RAP.................. 2-452 034-787 Fax Communication RAP.................. 2-478 034-736 Fax Communication RAP.................. 2-453 034-788 Fax Communication RAP.................. 2-479 034-737 Fax Communication RAP.................. 2-453 034-789 Fax Communication RAP.................. 2-479 Status-indicator-raps Revision January 2007 WorkCentre 7132...
  • Page 32 035-738 Fax Protocol RAP ..................... 2-505 036-534 Fax Parameter RAP ..................2-530 035-739 Fax Protocol RAP ..................... 2-505 036-535 Fax Parameter RAP ..................2-530 035-740 Fax Protocol RAP ..................... 2-506 036-536 Fax Parameter RAP ..................2-531 Revision Status-indicator-raps January 2007 WorkCentre 7132...
  • Page 33 036-742 Fax Parameter RAP ..................2-556 036-794 Fax Parameter RAP ..................2-582 036-743 Fax Parameter RAP ..................2-556 036-795 Fax Parameter RAP ..................2-582 036-744 Fax Parameter RAP ..................2-557 036-796 Fax Parameter RAP ..................2-583 Status-indicator-raps Revision January 2007 2-10 WorkCentre 7132...
  • Page 34 071-210 Tray 1 Lift Up RAP .................... 2-635 061 ROS 071-401 Tray 1 Feed Roll Life RAP ................2-636 061-320 ROS Motor RAP....................2-607 071-402 Tray 1 Feed Roll Replacement RAP ..............2-637 Revision Status-indicator-raps January 2007 WorkCentre 7132 2-11...
  • Page 35 2-681 077-307 DUP Cover Open RAP..................2-682 093 Toner Supply 077-308 Left Hand High Interlock Open RAP ..............2-683 093-310 Rotary Position Failure..................2-715 077-309 Left Hand Low Interlock Open RAP ..............2-684 Status-indicator-raps Revision January 2007 2-12 WorkCentre 7132...
  • Page 36 102-356 Controller Software RAP................... 2-739 116-362 SSDP Software RAP..................2-764 102-380 UI Control RAP ....................2-739 116-363 Print Service Software RAP ................2-764 102-381 UI Data Link RAP....................2-740 116-364 Timer RAP......................2-765 Revision Status-indicator-raps January 2007 WorkCentre 7132 2-13...
  • Page 37 116-752 Print Job Ticket Description Warning RAP ............2-790 123-370 Interface Length RAP..................2-816 116-771 Invalid JBIG Parameter DL Fixed RAP ............. 2-790 123-371 Interface Parameter RAP .................. 2-817 116-772 Invalid JBIG Parameter D Fixed RAP ............... 2-791 Status-indicator-raps Revision January 2007 2-14 WorkCentre 7132...
  • Page 38 124-335 Font ROM RAP ....................2-842 133-218 Fax Card Message Library Short of Memory RAP..........2-867 124-337 ESS Standard RAM RAP.................. 2-842 133-219 Fax Work Memory RAP ..................2-867 124-338 Duplicate Font ROMs RAP ................2-843 Revision Status-indicator-raps January 2007 WorkCentre 7132 2-15...
  • Page 39 OF 2 Size Switch Assy RAP ................... 2-878 OF 3 Main Drive Assy RAP..................... 2-879 OF 4 Fuser Drive Assy RAP ................... 2-880 OF 5 Developer Motor RAP .................... 2-881 OF 6 Dark / Blank Display RAP ..................2-882 Status-indicator-raps Revision January 2007 2-16 WorkCentre 7132...
  • Page 40 Refer to BSD Chain 1 Standby Power and check for an open circuit in the wiring between the ESS PWB and the Power Unit. If the wiring is OK, replace the Power Unit (PL 11.1). Revision Status-indicator-raps January 2007 WorkCentre 7132 2-17...
  • Page 41 Status-indicator-raps Revision January 2007 2-18 WorkCentre 7132...
  • Page 42 Guide sections Overwrite Hard Disk or Mailbox. If the problem persist reload Software (ADJ 9.3.1). If the problem persists perform Hard Disk Diagnostic Program. If the problem persists perform GP 6 Special Boot Modes HDD Initialization. Revision Status-indicator-raps January 2007 002-770 WorkCentre 7132 2-19...
  • Page 43 Status-indicator-raps Revision January 2007 002-770 2-20 WorkCentre 7132...
  • Page 44 Reload Software (ADJ 9.3.1). • Other system compression errors Procedure If the problem persists, replace the ESS PWB (PL 11.2). Reload Software (ADJ 9.3.1). If the problem persists, replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 003-318, 003-319 WorkCentre 7132 2-21...
  • Page 45 Disconnect and reconnect the IIT/IPS PWB Harness. Reload Software (ADJ 9.3.1). Reload Software (ADJ 9.3.1). If the problem persists, replace the IIT/IPS PWB (PL 13.3). If the problem persists, replace the IIT/IPS PWB (PL 13.3). Status-indicator-raps Revision January 2007 003-320, 003-321 2-22 WorkCentre 7132...
  • Page 46 Disconnect and reconnect the IIT/IPS PWB Harness. Reload Software (ADJ 9.3.1). Reload Software (ADJ 9.3.1). If the problem persists, replace the IIT/IPS PWB (PL 13.3). If the problem persists, replace the IIT/IPS PWB (PL 13.3). Revision Status-indicator-raps January 2007 003-322, 003-323 WorkCentre 7132 2-23...
  • Page 47 Disconnect and reconnect the IIT/IPS PWB Harness. Reload Software (ADJ 9.3.1). Reload Software (ADJ 9.3.1). If the problem persists, replace the IIT/IPS PWB (PL 13.3). If the problem persists, replace the IIT/IPS PWB (PL 13.3). Status-indicator-raps Revision January 2007 003-324, 003-325 2-24 WorkCentre 7132...
  • Page 48 Disconnect and reconnect the IIT/IPS PWB Harness. Reload Software (ADJ 9.3.1). Reload Software (ADJ 9.3.1). If the problem persists, replace the IIT/IPS PWB (PL 13.3). If the problem persists, replace the IIT/IPS PWB (PL 13.3). Revision Status-indicator-raps January 2007 003-326, 003-327 WorkCentre 7132 2-25...
  • Page 49 Disconnect and reconnect the IIT/IPS PWB Harness. Reload Software (ADJ 9.3.1). Reload Software (ADJ 9.3.1). If the problem persists, replace the IIT/IPS PWB (PL 13.3). If the problem persists, replace the IIT/IPS PWB (PL 13.3). Status-indicator-raps Revision January 2007 003-328, 003-329 2-26 WorkCentre 7132...
  • Page 50 Disconnect and reconnect the IIT/IPS PWB Harness. Reload Software (ADJ 9.3.1). Reload Software (ADJ 9.3.1). If the problem persists, replace the IIT/IPS PWB (PL 13.3). If the problem persists, replace the IIT/IPS PWB (PL 13.3). Revision Status-indicator-raps January 2007 003-330, 003-331 WorkCentre 7132 2-27...
  • Page 51 Disconnect and reconnect the IIT/IPS PWB Harness. Reload Software (ADJ 9.3.1). Reload Software (ADJ 9.3.1). If the problem persists, replace the IIT/IPS PWB (PL 13.3). If the problem persists, replace the IIT/IPS PWB (PL 13.3). Status-indicator-raps Revision January 2007 003-332, 003-333 2-28 WorkCentre 7132...
  • Page 52 Disconnect and reconnect the IIT/IPS PWB Harness. Reload Software (ADJ 9.3.1). Reload Software (ADJ 9.3.1). If the problem persists, replace the IIT/IPS PWB (PL 13.3). If the problem persists, replace the IIT/IPS PWB (PL 13.3). Revision Status-indicator-raps January 2007 003-334, 003-335 WorkCentre 7132 2-29...
  • Page 53 Disconnect and reconnect the IIT/IPS PWB Harness. Reload Software (ADJ 9.3.1). Reload Software (ADJ 9.3.1). If the problem persists, replace the IIT/IPS PWB (PL 13.3). If the problem persists, replace the IIT/IPS PWB (PL 13.3). Status-indicator-raps Revision January 2007 003-336, 003-337 2-30 WorkCentre 7132...
  • Page 54 The establishment of parameter transmission failed. Procedure Procedure Reload Software (ADJ 9.3.1). Reload Software (ADJ 9.3.1). Pull out and insert or replace the IIT Cable. Pull out and insert or replace the IIT Cable. Revision Status-indicator-raps January 2007 003-338, 003-339 WorkCentre 7132 2-31...
  • Page 55 A parameter transmission error during sending occurred. Procedure Procedure Reload Software (ADJ 9.3.1). Reload Software (ADJ 9.3.1). Pull out and insert or replace the IIT Cable. Pull out and insert or replace the IIT Cable. Status-indicator-raps Revision January 2007 003-340, 003-341 2-32 WorkCentre 7132...
  • Page 56 A parameter synchronization error during receiving occurred. Procedure Procedure Reload Software (ADJ 9.3.1). Pull out and insert or replace the IIT Cable. Pull out and insert or replace the IIT Cable. Reload Software (ADJ 9.3.1). Revision Status-indicator-raps January 2007 003-342, 003-343 WorkCentre 7132 2-33...
  • Page 57 Disconnect and reconnect the IIT/IPS PWB Harness. If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the IIT/IPS PWB (PL 13.3). If the problem persists replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 003-344, 003-345 2-34 WorkCentre 7132...
  • Page 58 Ask customer to check the Book Duplex setup menu. Procedure Disconnect and reconnect the IIT/IPS PWB Harness. If the problem persists replace the IIT/IPS PWB (PL 13.3). If the problem persists replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 003-346, 003-750 WorkCentre 7132 2-35...
  • Page 59 Power Off/On Ask customer to use a backup page behind the document. Procedure Ask customer to cancel and rerun the job if the error did not clear after the power off/on. Status-indicator-raps Revision January 2007 003-751, 003-754 2-36 WorkCentre 7132...
  • Page 60 Ask customer to cancel and rerun the job if the error did not clear after the power off/on. Procedure Disconnect and reconnect the IIT/IPS PWB Harness. Reload Software (ADJ 9.3.1). If the problem persists, replace the IIT/IPS PWB (PL 13.3). Revision Status-indicator-raps January 2007 003-755, 003-756 WorkCentre 7132 2-37...
  • Page 61 If the problem persists disconnect and reconnect the IIT/IPS PWB Harness. If the problem persists reload Software (ADJ 9.3.1). If the problem persists, replace the IIT/IPS PWB (PL 13.3). Status-indicator-raps Revision January 2007 003-760, 003-761 2-38 WorkCentre 7132...
  • Page 62 There is an image overlay problem. ument is not available. Initial Actions Procedure Power Off/On Place the Automatic Gradation Correction Chart correctly. Procedure Ask customer to verify the job setup and rerun the job. Revision Status-indicator-raps January 2007 003-763, 003-764 WorkCentre 7132 2-39...
  • Page 63 If the problem persists disconnect and reconnect the IIT/IPS PWB Harness. If the problem persists, replace the IIT/IPS PWB (PL 13.3). If the problem persists reload Software (ADJ 9.3.1). If the problem persists, replace the IIT/IPS PWB (PL 13.3). Status-indicator-raps Revision January 2007 003-780, 003-795 2-40 WorkCentre 7132...
  • Page 64 There is a problem scanning 400 DPI. Procedure Procedure Verify scan settings are correctly set and menu selections are correctly set. Verify scan settings are correctly set and menu selections are correctly set. Revision Status-indicator-raps January 2007 003-930, 003-931 WorkCentre 7132 2-41...
  • Page 65 There is a problem scanning 300 DPI on successive documents. Procedure Procedure Verify scan settings are correctly set and menu selections are correctly set. Verify scan settings are correctly set and menu selections are correctly set. Status-indicator-raps Revision January 2007 003-932, 003-933 2-42 WorkCentre 7132...
  • Page 66 There is a problem scanning 600 DPI on successive documents. Procedure Procedure Verify scan settings are correctly set and menu selections are correctly set. Verify scan settings are correctly set and menu selections are correctly set. Revision Status-indicator-raps January 2007 003-934, 003-935 WorkCentre 7132 2-43...
  • Page 67 A scanner memory limit is reached. The document size cannot be automatically detected. Procedure Procedure Power Off/On. Ask customer to manually set the document size. If the problem persists replace the IIT/IPS PWB (PL 13.3). Status-indicator-raps Revision January 2007 003-940, 003-942 2-44 WorkCentre 7132...
  • Page 68 Initial Actions Ask customer to check the job setups and rerun the job. Select a tray with paper that supports rotation and repeat the operation. Procedure Replace the IIT/IPS PWB (PL 13.3). Revision Status-indicator-raps January 2007 003-944, 003-946 WorkCentre 7132 2-45...
  • Page 69 A document that is different (document size/orientation and Color mode in ACS) from the doc- ments. ument before document return was loaded. Procedure Procedure Check the number of documents and repeat the operation. Check the document setup and repeat the operation. Status-indicator-raps Revision January 2007 003-947 , 003-948 2-46 WorkCentre 7132...
  • Page 70 Check the document size/orientation and repeat the operation. If the problem persists, replace the IIT/IPS PWB (PL 13.3). Procedure Replace the DADF PWB (PL 16.3) If the problem persists, replace the IIT/IPS PWB (PL 13.3). Revision Status-indicator-raps January 2007 003-952, 003-955 WorkCentre 7132 2-47...
  • Page 71 Check the APS Sensor for a bent, bond, or damaged actuator preventing the full range of Select a tray that supplies the required size paper and repeat the operation. travel of the APS Sensor Actuator. If the problem continues, replace the APS Sensor (PL 13.4). Status-indicator-raps Revision January 2007 003-956, 003-963 2-48 WorkCentre 7132...
  • Page 72 The correct size is not loaded for APS operation. Procedure Procedure Select a tray that supplies the required size paper and repeat the operation. Select a tray that supplies the required size paper and repeat the operation. Revision Status-indicator-raps January 2007 003-965, 003-966 WorkCentre 7132 2-49...
  • Page 73 Check the memory PWB on the FCB PWB (PL 11.3) If no memory PWB is present the customer may need additional memory. • If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 003-970, 003-972 2-50 WorkCentre 7132...
  • Page 74 Ask customer to verify the image loss and use a larger paper size if available. Ask customer to verify that scanning is compete or other documents should be loaded. Or use reduction to make a smaller document and repeat the operation. Revision Status-indicator-raps January 2007 003-973, 003-974 WorkCentre 7132 2-51...
  • Page 75 Check the electrical connections on the FCB PWB (PL 11.3) Check the mounting of the memory PWB(s) on the FCB PWB. If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 003-976, 003-977 2-52 WorkCentre 7132...
  • Page 76 Poster) job caused the user to reload documents, a different sized document was reloaded, or in ACS the user reloaded different color documents Procedure Reload the appropriate documents and run the job. Revision Status-indicator-raps January 2007 003-978 , 003-980 WorkCentre 7132 2-53...
  • Page 77 If the problem persists perform Hard Disk Diagnostic Program. If the problem persists perform GP 6 Special Boot Modes HDD Initialization. If the problem persists, replace the IIT/IPS PWB (PL 13.3). Status-indicator-raps Revision January 2007 003-981, 003-982 2-54 WorkCentre 7132...
  • Page 78 If OK, check connectors and wiring for damage. If the problem continues, replace Registration Sensor (PL 16.7). If the problem persists, replace the DADF PWB (PL replace Registration Sensor (PL 16.7). If the problem persists, replace the DADF PWB (PL 16.3). 16.3). Revision Status-indicator-raps January 2007 005-110, 005-111 WorkCentre 7132 2-55...
  • Page 79 If OK, check connectors and wiring for damage. If the problem continues, replace Registration Sensor (PL 16.7). If the problem persists, replace the DADF PWB (PL replace Registration Sensor (PL 16.7). If the problem persists, replace the DADF PWB (PL 16.3). 16.3). Status-indicator-raps Revision January 2007 005-112, 005-113 2-56 WorkCentre 7132...
  • Page 80 If OK, check connectors and wiring for damage. If the problem continues, replace Exit Sensor (PL 16.7). If the problem persists, replace the DADF PWB (PL 16.3). replace Exit Sensor (PL 16.7). If the problem persists, replace the DADF PWB (PL 16.3). Revision Status-indicator-raps January 2007 005-115, 005-116 WorkCentre 7132 2-57...
  • Page 81 Check the wire between J764 and J754 for an open circuit or a short circuit (BSD 5.5 Flag 1). The wire between J764 and J754 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Status-indicator-raps Revision January 2007 005-121 2-58 WorkCentre 7132...
  • Page 82 Check the wire between J764 and J754 for an open circuit or a short circuit (BSD 5.5 Flag 1). The wire between J764 and J754 is conducting without an open circuit or a short circuit. Revision Status-indicator-raps January 2007 005-122 WorkCentre 7132 2-59...
  • Page 83 Check the wire between J764 and J754 for an open circuit or a short circuit (BSD 5.5 Flag 1). The wire between J764 and J754 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Status-indicator-raps Revision January 2007 005-123 2-60 WorkCentre 7132...
  • Page 84 Check the wire between J764 and J754 for an open circuit or a short circuit (BSD 5.5 Flag 1). The wire between J764 and J754 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Revision Status-indicator-raps January 2007 005-124, 005-125 WorkCentre 7132 2-61...
  • Page 85 PWB (PL 16.3). Replace the DADF PWB (PL 16.3). Replace the DADF Registration Motor (PL 16.9) If the problem persists, replace the DADF PWB (PL 15.3). Replace the DADF PWB (PL 16.3). Status-indicator-raps Revision January 2007 005-125, 005-126 2-62 WorkCentre 7132...
  • Page 86 If all above are OK, replace Simplex Exit 1 Sensor (PL 16.7). If the problem continues, replace the Exit 1 Sensor (PL 16.7). If the problem persists, replace the DADF PWB (PL 16.3). Revision Status-indicator-raps January 2007 005-127, 005-128 WorkCentre 7132 2-63...
  • Page 87 If all above are OK, replace Exit 1 Sensor (PL 16.7). If the problem continues, replace the Out Sensor (PL 16.7). If the problem persists, replace the DADF PWB (PL 16.3). Status-indicator-raps Revision January 2007 005-129, 005-130 2-64 WorkCentre 7132...
  • Page 88 Check the wire between J765 and J755 for an open circuit or a short circuit (BSD 5.5 Flag 2). The wire between J765 and J755 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Revision Status-indicator-raps January 2007 005-131 WorkCentre 7132 2-65...
  • Page 89 Check the wire between J765 and J755 for an open circuit or a short circuit (BSD 5.5 Flag 2). The wire between J765 and J755 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Status-indicator-raps Revision January 2007 005-132 2-66 WorkCentre 7132...
  • Page 90 Check the wire between J765 and J755 for an open circuit or a short circuit (BSD 5.5 Flag 2). The wire between J765 and J755 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Revision Status-indicator-raps January 2007 005-133, 005-134 WorkCentre 7132 2-67...
  • Page 91 Replace the DADF PWB (PL 16.3). Execute Component Control[005-026]. The DADF Registration Motor starts up. Check the connections of P/J765 and P/J755. P/J765 and P/J755 are connected cor- rectly. Connect P/J765 and P/J755. Status-indicator-raps Revision January 2007 005-134, 005-135 2-68 WorkCentre 7132...
  • Page 92 Check the wire between J765 andJ754 for an open circuit or a short circuit (BSD 5.5 Flag 1). The wire between J765 and J754 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Revision Status-indicator-raps January 2007 005-135, 005-136 WorkCentre 7132 2-69...
  • Page 93 8. Exit Gate, closed, blocks path. 9. Check the connectors and wires for damage. If all above are OK, replace Exit 2 Sensor (PL 16.7). If the problem persists, replace the DADF PWB (PL 16.3). Status-indicator-raps Revision January 2007 005-136, 005-137 2-70 WorkCentre 7132...
  • Page 94 Replace the DADF PWB (PL 16.3). Execute Component Control [005-026]. The DADF Registration Motor starts up. Check the connections of P/J765 and P/J755. P/J765 and P/J755 are connected cor- rectly. Connect P/J765 and P/J755. Revision Status-indicator-raps January 2007 005-138, 005-139 WorkCentre 7132 2-71...
  • Page 95 Repair the open circuit or short circuit. Replace the Exit Nip Release Solenoid (PL 16.4) If the problem persists, replace the DADF PWB (PL 16.3). Replace the DADF PWB (PL 16.3). Status-indicator-raps Revision January 2007 005-139, 005-141 2-72 WorkCentre 7132...
  • Page 96 If all above are OK, replace Exit 1 Sensor (PL 16.7). If the problem continues, replace the Exit 2 Sensor (PL 16.7). If the problem persists, replace the DADF PWB (PL 16.3). Revision Status-indicator-raps January 2007 005-142, 005-143 WorkCentre 7132 2-73...
  • Page 97 Check the wire between J764 and J754 for an open circuit or a short circuit (BSD 5.5 Flag 1). The wire between J764 and J754 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Status-indicator-raps Revision January 2007 005-144, 005-145 2-74 WorkCentre 7132...
  • Page 98 Replace the DADF PWB (PL 16.3). Execute Component Control [005-026]. The DADF Registration Motor starts up. Check the connections of P/J765 and P/J755. P/J765 and P/J755 are connected cor- rectly. Connect P/J765 and P/J755. Revision Status-indicator-raps January 2007 005-145, 005-146 WorkCentre 7132 2-75...
  • Page 99 Replace the DADF PWB (PL 16.3). Execute Component Control [005-026]. The DADF Registration Motor starts up. Check the connections of P/J765 and P/J755. P/J765 and P/J755 are connected cor- rectly. Connect P/J765 and P/J755. Status-indicator-raps Revision January 2007 005-146, 005-147 2-76 WorkCentre 7132...
  • Page 100 Repair the open circuit or short circuit. Replace the Exit Nip Release Solenoid (PL 16.4) If the problem persists, replace the DADF PWB (PL 16.3). Replace the DADF PWB (PL 16.3). Revision Status-indicator-raps January 2007 005-147, 005-150 WorkCentre 7132 2-77...
  • Page 101 Ensure that a point on circumference (farthest from trail edge), not a center, of a hole on trail edge side is 19mm or less from trail edge. edge side is 19mm or less from trail edge. Status-indicator-raps Revision January 2007 005-151, 005-152 2-78 WorkCentre 7132...
  • Page 102 Ensure that a point on circumference (farthest from trail edge), not a center, of a hole on trail edge side is 19mm or less from trail edge. edge side is 19mm or less from trail edge. Revision Status-indicator-raps January 2007 005-153 , 005-154 WorkCentre 7132 2-79...
  • Page 103 Ensure that a point on circumference (farthest from trail edge), not a center, of a hole on trail edge side is 19mm or less from trail edge. edge side is 19mm or less from trail edge. Status-indicator-raps Revision January 2007 005-155, 005-156 2-80 WorkCentre 7132...
  • Page 104 Ensure that a point on circumference (farthest from trail edge), not a center, of a hole on trail edge side is 19mm or less from trail edge. edge side is 19mm or less from trail edge. Revision Status-indicator-raps January 2007 005-157, 005-158 WorkCentre 7132 2-81...
  • Page 105 When the document is removed, this fault is released. When this problem occurs frequently, check Level Sensor output/Tray Motor operation/Tray Drive system (Torque Limiter)/Sensor Actuator. Check the connectors and wires for damage. If all above are OK, replace the DADF PWB (PL 16.3). Status-indicator-raps Revision January 2007 005-160, 005-190 2-82 WorkCentre 7132...
  • Page 106 Execute Component Control [005-222]. Actuate the DADF Tray Size 2 Sensor with paper. The display changes. Check the connections of P/J772 and P/J759. P/J772 and P/J759 are connected cor- rectly. Connect P/J772 and P/J759. Revision Status-indicator-raps January 2007 005-194 WorkCentre 7132 2-83...
  • Page 107 Check the wire between J772 and J759 for an open circuit or a short circuit (BSD 5.1 Flag 3/Flag 4). The wire between J772 and J759 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Status-indicator-raps Revision January 2007 005-195, 005-196 2-84 WorkCentre 7132...
  • Page 108 Check the wire between J772 and J759 for an open circuit or a short circuit (BSD 5.1 Flag 3/Flag 4). The wire between J772 and J759 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Revision Status-indicator-raps January 2007 005-196, 005-197 WorkCentre 7132 2-85...
  • Page 109 Check the wire between J781 and J761 for an open circuit or a short circuit (BSD 5.4 Flag 3/Flag 4). The wire between J781 and J761 is conducting without an open circuit or a short circuit. Status-indicator-raps Revision January 2007 005-197, 005-198 2-86 WorkCentre 7132...
  • Page 110 Measure the voltage between the DADF PWB P758-2 (+) and GND (-) (BSD 5.4 Flag 13). Actuate the DADF Feed Out Sensor with paper. The voltage changes. Replace the DADF Feed Out Sensor (PL 16.9). Replace the DADF PWB (PL 16.3). Revision Status-indicator-raps January 2007 005-198, 005-199 WorkCentre 7132 2-87...
  • Page 111 Actuate the DADF Pre Registration Sensor with paper. The voltage changes. Replace the DADF Pre Registration Sensor (PL 16.7). Replace the DADF PWB (PL 16.3). Replace the DADF PWB (PL 16.3). Status-indicator-raps Revision January 2007 005-199, 005-210 2-88 WorkCentre 7132...
  • Page 112 DADF PWB. If OK, replace the Original Size Sensor. If the problem persists, replace the DADF PWB (PL 16.3). If switching the Machine OFF then ON does not resolve the problem, replace DADF PWB (PL 16.3). Revision Status-indicator-raps January 2007 005-274, 005-275 WorkCentre 7132 2-89...
  • Page 113 Procedure Check the connection of each DADF PWB connector. The connectors are securely con- nected. Connect the connectors. Turn on the power again. [005-280] reoccurs. Replace the DADF PWB (PL 16.3). Status-indicator-raps Revision January 2007 005-280, 005-281 2-90 WorkCentre 7132...
  • Page 114 Check the wire between J787 and J786 for an open circuit or a short circuit (BSD 5.2 Flag 5). The wire between J787 and J786 is conducting without an open circuit or a short circuit. Revision Status-indicator-raps January 2007 005-282, 005-283 WorkCentre 7132 2-91...
  • Page 115 Check the wire between J778 and J761 for an open circuit or a short circuit (BSD 5.4 Flag 9/Flag 10). The wire between J778 and J761 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Status-indicator-raps Revision January 2007 005-283, 005-284 2-92 WorkCentre 7132...
  • Page 116 Check the wire between J787 and J786 for an open circuit or a short circuit (BSD 5.2 Flag 5). The wire between J787 and J786 is conducting without an open circuit or a short circuit. Revision Status-indicator-raps January 2007 005-284, 005-285 WorkCentre 7132 2-93...
  • Page 117 Check the wire between J781 and J761 for an open circuit or a short circuit (BSD 5.4 Flag 3/Flag 4). The wire between J781 and J761 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Status-indicator-raps Revision January 2007 005-285, 005-286 2-94 WorkCentre 7132...
  • Page 118 Switch and the DADF PWB. If OK, replace the Top Cover Interlock Switch. If the problem per- sists, replace the DADF PWB (PL 16.3). Replace the DADF Pre Registration Sensor (PL 16.7). Replace the DADF PWB (PL 16.3). Replace the DADF PWB (PL 16.3). Revision Status-indicator-raps January 2007 005-286, 005-301 WorkCentre 7132 2-95...
  • Page 119 Replace the Platen Open Switch (PL 13.4). Replace the DADF PWB (PL 16.3). Replace the IIT/IPS PWB (PL 13.3). Replace the DADF PWB (PL 16.3). Replace the IIT/IPS PWB (PL 13.3). Status-indicator-raps Revision January 2007 005-302, 005-304 2-96 WorkCentre 7132...
  • Page 120 DADF Interlock Switch contact is closed, and is insulated when the con- tact is opened. Replace the DADF Interlock Switch (PL 16.7). Replace the DADF PWB (PL 16.3). Replace the DADF PWB (PL 16.3). Revision Status-indicator-raps January 2007 005-305, 005-306 WorkCentre 7132 2-97...
  • Page 121 Replace the DADF PWB (PL 16.3). tact is opened. Replace the DADF PWB (PL 16.3). Replace the Platen Open Switch (PL 13.4). Replace the IIT/IPS PWB (PL 13.3). Replace the IIT/IPS PWB (PL 13.3). Status-indicator-raps Revision January 2007 005-307, 005-906 2-98 WorkCentre 7132...
  • Page 122 Replace the DADF Registration Sensor (PL 16.7). Replace the DADF PWB (PL 16.3). Replace the DADF PWB (PL 16.3). Replace the DADF PWB (PL 16.3). Replace the DADF PWB (PL 16.3). Revision Status-indicator-raps January 2007 005-907, 005-908 WorkCentre 7132 2-99...
  • Page 123 Top Cover Interlock Switch and the DADF PWB. If OK, replace the Top Cover Interlock Switch. If the problem persists, replace the DADF PWB (PL 16.3). Switch. If the problem persists, replace the DADF PWB (PL 16.3). Status-indicator-raps Revision January 2007 005-309, 005-900 2-100 WorkCentre 7132...
  • Page 124 Regi Sensor. Check the connections between the Regi Sensor and the DADF PWB. If OK, replace the Doc In Sensor. If the problem persists, replace the DADF PWB (PL 16.3). replace the Regi Sensor. If the problem persists, replace the DADF PWB (PL 16.3). Revision Status-indicator-raps January 2007 005-901, 005-902 WorkCentre 7132 2-101...
  • Page 125 Dup Sensor. Check the connections between the Dup Sensor and the DADF PWB. If OK, replace the Exit Sensor. If the problem persists, replace the DADF PWB (PL 16.3). replace the Dup Sensor. If the problem persists, replace the DADF PWB (PL 16.3). Status-indicator-raps Revision January 2007 005-903, 005-904 2-102 WorkCentre 7132...
  • Page 126 If OK, replace the Lead Reg Sensor. If the problem persists, replace the DADF PWB (PL 16.3). replace the Out Sensor. If the problem persists, replace the DADF PWB (PL 16.3). Revision Status-indicator-raps January 2007 005-909, 005-910 WorkCentre 7132 2-103...
  • Page 127 Exit2 Sensor. Check the connections between the Exit2 Sensor and the DADF PWB. If OK, replace the Exit1 Sensor. If the problem persists, replace the DADF PWB (PL 16.3). replace the Exit2 Sensor. If the problem persists, replace the DADF PWB (PL 16.3). Status-indicator-raps Revision January 2007 005-911, 005-912 2-104 WorkCentre 7132...
  • Page 128 Measure the voltage between the DADF PWB P761-8 (+) and GND (-) (BSD 5.4 Flag 5). Actuate the DADF Invert Sensor with paper. The voltage changes. Replace the DADF Invert Sensor (PL 16.7). Replace the DADF PWB (PL 16.3). Replace the DADF PWB (PL 16.3). Revision Status-indicator-raps January 2007 005-913, 005-914 WorkCentre 7132 2-105...
  • Page 129 Replace the DADF APS 2 Sensor (PL 16.7). Replace the DADF PWB (PL 16.3). Replace the DADF PWB (PL 16.3). Replace the DADF PWB (PL 16.3). Replace the DADF PWB (PL 16.3). Status-indicator-raps Revision January 2007 005-915, 005-916 2-106 WorkCentre 7132...
  • Page 130 Actuate the DADF APS 3 Sensor with paper. The voltage changes. Replace the DADF APS 3 Sensor (PL 16.7). Replace the DADF PWB (PL 16.3). Replace the DADF PWB (PL 16.3). Revision Status-indicator-raps January 2007 005-917, 005-918 WorkCentre 7132 2-107...
  • Page 131 Motor, Tray Drive Assembly, area for binding, damage, and/or debris. Check the connections between the Level Sensor and the DADF PWB. If OK, replace the Level Sensor. If the problem persists, replace the DADF PWB (PL 16.3). Status-indicator-raps Revision January 2007 005-919, 005-940 2-108 WorkCentre 7132...
  • Page 132 Replace the DADF PWB (PL 16.3). Execute Component Control [005-090]. The DADF Nudger Motor can be heard. Check the connections of P/J787 and P/J786. P/J787 and P/J786 are connected cor- rectly. Connect P/J787 and P/J786. Revision Status-indicator-raps January 2007 005-941, 005-942 WorkCentre 7132 2-109...
  • Page 133 Execute Component Control [005-090 DADF Nudger Motor]. The DADF Nudger Motor can be heard. Check the connections of P/J787 and P/J786. P/J787 and P/J786 are connected cor- rectly. Connect P/J787 and P/J786. Status-indicator-raps Revision January 2007 005-942, 005-943 2-110 WorkCentre 7132...
  • Page 134 The voltage is approx. +24VDC. Replace the DADF PWB (PL 16.3). Replace the DADF Nudger Motor (PL 16.6) If the problem persists, replace the DADF PWB (PL 16.3). Replace the DADF PWB (PL 16.3). Revision Status-indicator-raps January 2007 005-943 WorkCentre 7132 2-111...
  • Page 135 Status-indicator-raps Revision January 2007 005-943 2-112 WorkCentre 7132...
  • Page 136 Replace the Fuser Unit (PL 7.1). Check the resistance of the Control (Center) Thermistor between P615-5 and P615-9 (BSD 10.2 Flag 2). The resistance is 3k ohms or higher. Replace the Fuser Unit (PL 7.1). Revision Status-indicator-raps January 2007 010-311 WorkCentre 7132 2-113...
  • Page 137 Replace the Fuser Unit (PL 7.1). If the problem persists, replace the MCU PWB (PL 11.1). Replace the Fuser Unit (PL 7.1). If the problem persists, replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 010-313, 010-314 2-114 WorkCentre 7132...
  • Page 138 (BSD 10.2 Flag 1). The resistance of the Sub Lamp is 100 ohms or lower. Replace the Fuser Unit (PL 7.1). Check the resistance of the Control (Center) Thermistor between P615-5 and P615-9 (BSD 10.2 Flag 2). The resistance is 3k ohms or higher. Revision Status-indicator-raps January 2007 010-318, 010-319 WorkCentre 7132 2-115...
  • Page 139 Repair the open circuit or short circuit. Replace the Fuser Unit (PL 7.1). If the problem persists, replace the Power Unit (PL 11.1). If the problem persists, replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 010-319, 010-320 2-116 WorkCentre 7132...
  • Page 140 (BSD 10.2 Flag 1). The resistance of the Sub Lamp is 100 ohms or lower. Replace the Fuser Unit (PL 7.1). Check the resistance of the Control (Center) Thermistor between P615-5 and P615-9 (BSD 10.2 Flag 2). The resistance is 3k ohms or higher. Revision Status-indicator-raps January 2007 010-327 WorkCentre 7132 2-117...
  • Page 141 Check the resistance of the Sub Lamp between P615-6 and P615-2 for an open circuit or a short circuit (BSD 10.2 Flag 1). The resistance of the Sub Lamp is 100 ohms or lower. Replace the Fuser Unit (PL 7.1). Status-indicator-raps Revision January 2007 010-328 2-118 WorkCentre 7132...
  • Page 142 (BSD 10.2 Flag 1). The resistance of the Sub Lamp is 100 ohms or lower. Replace the Fuser Unit (PL 7.1). Check the resistance of the Control (Center) Thermistor between P615-5 and P615-9 (BSD 10.2 Flag 2). The resistance is 3k ohms or higher. Revision Status-indicator-raps January 2007 010-330, 010-331 WorkCentre 7132 2-119...
  • Page 143 (BSD 10.2 Flag 1). The resistance of the Sub Lamp is 100 ohms or lower. Replace the Fuser Unit (PL 7.1). Check the resistance of the Control (Center) Thermistor between P615-5 and P615-9 (BSD 10.2 Flag 2). The resistance is 3k ohms or higher. Status-indicator-raps Revision January 2007 010-331, 010-332 2-120 WorkCentre 7132...
  • Page 144 (BSD 10.2 Flag 1). The resistance of the Sub Lamp is 100 ohms or lower. Replace the Fuser Unit (PL 7.1). Check the resistance of the Control (Center) Thermistor between P615-5 and P615-9 (BSD 10.2 Flag 2). The resistance is 3k ohms or higher. Revision Status-indicator-raps January 2007 010-332, 010-333 WorkCentre 7132 2-121...
  • Page 145 (BSD 10.2 Flag 1). The resistance of the Sub Lamp is 100 ohms or lower. Replace the Fuser Unit (PL 7.1). Check the resistance of the Control (Center) Thermistor between P615-5 and P615-9 (BSD 10.2 Flag 2). The resistance is 3k ohms or higher. Status-indicator-raps Revision January 2007 010-333, 010-334 2-122 WorkCentre 7132...
  • Page 146 (BSD 10.2 Flag 1). The resistance of the Sub Lamp is 100 ohms or lower. Replace the Fuser Unit (PL 7.1). Check the resistance of the Control (Center) Thermistor between P615-5 and P615-9 (BSD 10.2 Flag 2). The resistance is 3k ohms or higher. Revision Status-indicator-raps January 2007 010-334, 010-335 WorkCentre 7132 2-123...
  • Page 147 (BSD 10.2 Flag 1). The resistance of the Main Lamp is 100 ohms or lower. Replace the Fuser Unit (PL 7.1). Check the resistance of the Control (Center) Thermistor between P615-5 and P615-9 (BSD 10.2 Flag 2). The resistance is 3k ohms or higher. Status-indicator-raps Revision January 2007 010-335, 010-336 2-124 WorkCentre 7132...
  • Page 148 (BSD 10.3 Flag 4). The wire conducts with less than a few ohms. Repair the open circuit or short circuit. Replace the Fuser Fan (PL 11.1). Replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 010-336, 010-398 WorkCentre 7132 2-125...
  • Page 149 Repair the open circuit or short circuit. Replace the Fuser Fan (PL 11.1). Replace the Fuser Fan (PL 11.1). Replace the MCU PWB (PL 11.1). Replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 010-420, 010-421 2-126 WorkCentre 7132...
  • Page 150 Flag 5).Actuate the H-Transport Entrance Sensor with paper. The voltage changes. Replace the H-Transport Entrance Sensor (PL 17.3). Replace the Finisher PWB (PL 17.12). Power OFF. Open the H-Transport Top Cover. Cheat the H-Transport Interlock Sensor. Power ON. The H-Transport Belt rotates. Revision Status-indicator-raps January 2007 012-111 WorkCentre 7132 2-127...
  • Page 151 Actuate the H-Transport Entrance Sensor with paper. The voltage changes. Replace the H-Transport Entrance Sensor (PL 17.3). Replace the Finisher PWB (PL 17.12). Power OFF. Open the H-Transport Top Cover. Cheat the H-Transport Interlock Sensor. Status-indicator-raps Revision January 2007 012-112 2-128 WorkCentre 7132...
  • Page 152 Actuate the H-Transport Exit Sensor with paper. The voltage changes. Replace the H-Transport Exit Sensor (PL 17.3). Replace the Finisher PWB (PL 17.12). Power OFF. Open the H-Transport Top Cover. Cheat the H-Transport Interlock Sensor. Power ON. The H-Transport Belt rotates. Revision Status-indicator-raps January 2007 012-121 WorkCentre 7132 2-129...
  • Page 153 Flag 5).Actuate the H-Transport Entrance Sensor with paper. The voltage changes. Replace the H-Transport Entrance Sensor (PL 17.3). Replace the Finisher PWB (PL 17.12). Power OFF. Open the H-Transport Top Cover. Cheat the H-Transport Interlock Sensor. Power ON. The H-Transport Belt rotates. Status-indicator-raps Revision January 2007 012-126 2-130 WorkCentre 7132...
  • Page 154 Replace the Finisher PWB (PL 17.12). Execute Component Control [012-080 Finisher Drive Motor ON]. The Finisher Drive Motor (PL 16.6can be heard. Check the connections of P/J8846 and P/J8800. P/J8846 and P/J8800 are con- nected correctly. Revision Status-indicator-raps January 2007 012-151 WorkCentre 7132 2-131...
  • Page 155 Actuate the Compile Entrance Sensor with paper. The voltage changes. Replace the Compile Entrance Sensor (PL 17.11). Replace the Finisher PWB (PL 17.12). Execute Component Control [012-080 Finisher Drive Motor ON]. The Finisher Drive Motor can be heard. Status-indicator-raps Revision January 2007 012-152 2-132 WorkCentre 7132...
  • Page 156 Check the wire between J8801 and J8846 for an open circuit or a short circuit (BSD 12.7 Flag 5). The wire between J8801 and J8846 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Revision Status-indicator-raps January 2007 012-161 WorkCentre 7132 2-133...
  • Page 157 Flag 3).Actuate the H-Transport Exit Sensor with paper. The voltage changes. Replace the H-Transport Exit Sensor (PL 17.3). Replace the Finisher PWB (PL 17.12). Power OFF. Open the H-Transport Top Cover. Cheat the H-Transport Interlock Sensor. Power ON. The H-Transport Belt rotates. Status-indicator-raps Revision January 2007 012-162 2-134 WorkCentre 7132...
  • Page 158 Check the wire between J8847 and P8827 for an open circuit or a short circuit (BSD 12.8 Flag 5). The wire between J8847 and P8827 is conducting without an open circuit or a short circuit. Revision Status-indicator-raps January 2007 012-211 WorkCentre 7132 2-135...
  • Page 159 Check the wire between J8847 and J8827 for an open circuit or a short circuit (BSD 12.8 Flag 5). The wire between J8847 and J8827 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Status-indicator-raps Revision January 2007 012-212 2-136 WorkCentre 7132...
  • Page 160 Control [012-023 Front Tamper Motor REAR ON]. The Front Tamper Motor starts up. Check the connections of P/J8823 and P/J8848. P/J8823 and P/J8848 are con- nected correctly. Connect P/J8823 and P/J8848. Revision Status-indicator-raps January 2007 012-221 WorkCentre 7132 2-137...
  • Page 161 Alternately execute Component Control [012-020 Front Tamper Motor FRONT ON] and Com- ponent Control [012-023 Front Tamper Motor REAR ON]. The Front Tamper Motor starts up. Check the connections of P/J8823 and P/J8848. P/J8823 and P/J8848 are connected correctly. Connect P/J8823 and P/J8848. Status-indicator-raps Revision January 2007 012-223 2-138 WorkCentre 7132...
  • Page 162 Control [012-029 Rear Tamper Motor REAR ON]. The Rear Tamper Motor starts up. Check the connections of P/J8824 and P/J8848. P/J8824 and P/J8848 are con- nected correctly. Connect P/J8824 and P/J8848. Revision Status-indicator-raps January 2007 012-224 WorkCentre 7132 2-139...
  • Page 163 Alternately execute Component Control [012-081 Eject Motor FORWARD ON] and Component Control [012-082 Eject Motor REVERSE ON]. The Eject Motor starts up. Check the connections of P/J8801 and P/J8846. P/J8801 and P/J8846 are con- nected correctly. Connect P/J8801 and P/J8846. Status-indicator-raps Revision January 2007 012-260 2-140 WorkCentre 7132...
  • Page 164 Control [012-029 Rear Tamper Motor REAR ON]. The Rear Tamper Motor starts up. Check the connections of P/J8824 and P/J8848. P/J8824 and P/J8848 are con- nected correctly. Connect P/J8824 and P/J8848. Revision Status-indicator-raps January 2007 012-263 WorkCentre 7132 2-141...
  • Page 165 Alternately execute Component Control [012-081 Eject Motor FORWARD ON] and Component Control [012-082 Eject Motor REVERSE ON]. The Eject Motor starts up. Check the connections of P/J8801 and P/J8846. P/J8801 and P/J8846 are con- nected correctly. Connect P/J8801 and P/J8846. Status-indicator-raps Revision January 2007 012-282 2-142 WorkCentre 7132...
  • Page 166 Alternately execute Component Control [012-081 Eject Motor FORWARD ON] and Component Control [012-082 Eject Motor REVERSE ON]. The Eject Motor starts up. Check the connections of P/J8801 and P/J8846. P/J8801 and P/J8846 are con- nected correctly. Connect P/J8801 and P/J8846. Revision Status-indicator-raps January 2007 012-283 WorkCentre 7132 2-143...
  • Page 167 Alternately execute Component Control [012-081 Eject Motor FORWARD ON] and Component Control [012-082 Eject Motor REVERSE ON]. The Eject Motor starts up. Check the connections of P/J8801 and P/J8846. P/J8801 and P/J8846 are con- nected correctly. Connect P/J8801 and P/J8846. Status-indicator-raps Revision January 2007 012-284 2-144 WorkCentre 7132...
  • Page 168 Measure the voltage between the Finisher PWB P8852-1 (+) and P8852-5 (-) (BSD 12.6 Flag 2). The voltage is approx. +5VDC. Replace the Finisher PWB (PL 17.12). Replace the Staple Assembly (PL 17.8). If the problem persists, replace the Finisher PWB (PL 17.12). Revision Status-indicator-raps January 2007 012-285, 012-291 WorkCentre 7132 2-145...
  • Page 169 Control [012-043 Staple Move Motor REAR ON]. The Stapler Move Motor starts up. Check the connections of P/J8820 and P/J8847. P/J8820 and P/J8847 are con- nected correctly. Connect P/J8820 and P/J8847. Status-indicator-raps Revision January 2007 012-291, 012-293 2-146 WorkCentre 7132...
  • Page 170 Control [012-043 Staple Move Motor REAR ON]. The Stapler Move Motor starts up. Check the connections of P/J8820 and P/J8847. P/J8820 and P/J8847 are con- nected correctly. Connect P/J8820 and P/J8847. Revision Status-indicator-raps January 2007 012-293, 012-294 WorkCentre 7132 2-147...
  • Page 171 Control [012-043 Staple Move Motor REAR ON]. The Stapler Move Motor starts up. Check the connections of P/J8820 and P/J8847. P/J8820 and P/J8847 are con- nected correctly. Connect P/J8820 and P/J8847. Status-indicator-raps Revision January 2007 012-294, 012-295 2-148 WorkCentre 7132...
  • Page 172 Control [012-043 Staple Move Motor REAR ON]. The Stapler Move Motor 16.8starts up. Check the connections of P/J8820 and P/J8847. P/J8820 and P/J8847 are con- nected correctly. Connect P/J8820 and P/J8847. Revision Status-indicator-raps January 2007 012-295, 012-296 WorkCentre 7132 2-149...
  • Page 173 Replace the Top Cover Interlock Switch (PL 17.12). Replace the Finisher PWB (PL 17.12). Replace the Finisher PWB (PL 17.12). If the problem persists, replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 012-296, 012-301 2-150 WorkCentre 7132...
  • Page 174 Replace the Finisher PWB (PL 17.12). If the problem persists, replace the MCU PWB (PL 11.1). Replace the Finisher PWB (PL 17.12). Replace the Finisher PWB (PL 17.12). If the problem persists, replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 012-302, 012-303 WorkCentre 7132 2-151...
  • Page 175 Control [012-023 Front Tamper Motor REAR ON]. The Front Tamper Motor starts up. Check the connections of P/J8823 and P/J8848. P/J8823 and P/J8848 are con- nected correctly. Connect P/J8823 and P/J8848. Status-indicator-raps Revision January 2007 012-310 2-152 WorkCentre 7132...
  • Page 176 Alternately execute Component Control [012-020 Front Tamper Motor FRONT ON] and Com- ponent Control [012-023 Front Tamper Motor REAR ON]. The Front Tamper Motor starts up. Check the connections of P/J8823 and P/J8848. P/J8823 and P/J8848 are connected correctly. Connect P/J8823 and P/J8848. Revision Status-indicator-raps January 2007 012-311 WorkCentre 7132 2-153...
  • Page 177 Control [012-029 Rear Tamper Motor REAR ON]. The Rear Tamper Motor starts up. Check the connections of P/J8824 and P/J8848. P/J8824 and P/J8848 are con- nected correctly. Connect P/J8824 and P/J8848. Status-indicator-raps Revision January 2007 012-312 2-154 WorkCentre 7132...
  • Page 178 Control [012-029 Rear Tamper Motor REAR ON]. The Rear Tamper Motor starts up. Check the connections of P/J8824 and P/J8848. P/J8824 and P/J8848 are con- nected correctly. Connect P/J8824 and P/J8848. Revision Status-indicator-raps January 2007 012-313 WorkCentre 7132 2-155...
  • Page 179 Alternately execute Component Control [012-081 Eject Motor FORWARD ON] and Component Control [012-082 Eject Motor REVERSE ON]. The Eject Motor starts up. Check the connections of P/J8801 and P/J8846. P/J8801 and P/J8846 are con- nected correctly. Connect P/J8801 and P/J8846. Status-indicator-raps Revision January 2007 012-314 2-156 WorkCentre 7132...
  • Page 180 Alternately execute Component Control [012-081 Eject Motor FORWARD ON] and Component Control [012-082 Eject Motor REVERSE ON]. The Eject Motor starts up. Check the connections of P/J8801 and P/J8846. P/J8801 and P/J8846 are con- nected correctly. Connect P/J8801 and P/J8846. Revision Status-indicator-raps January 2007 012-315 WorkCentre 7132 2-157...
  • Page 181 Measure the voltage between the Finisher PWB P8852-1 (+) and P8852-5 (-) (BSD 12.6 Flag 2). The voltage is approx. +5VDC. Replace the Finisher PWB (PL 17.12). Replace the Staple Assembly (PL 17.8). If the problem persists, replace the Finisher PWB (PL 17.12). Status-indicator-raps Revision January 2007 012-316 2-158 WorkCentre 7132...
  • Page 182 Replace the Staple Assembly (PL 17.8). If the problem persists, replace the Finisher PWB Check the connections of P/J8801 and P/J8846. P/J8801 and P/J8846 are con- (PL 17.12). nected correctly. Replace the Finisher PWB (PL 17.12). Connect P/J8801 and P/J8846. Revision Status-indicator-raps January 2007 012-317, 012-318 WorkCentre 7132 2-159...
  • Page 183 Alternately execute Component Control [012-081 Eject Motor FORWARD ON] and Component Control [012-082 Eject Motor REVERSE ON]. The Eject Motor starts up. Check the connections of P/J8801 and P/J8846. P/J8801 and P/J8846 are con- nected correctly. Connect P/J8801 and P/J8846. Status-indicator-raps Revision January 2007 012-318, 012-319 2-160 WorkCentre 7132...
  • Page 184 Replace the Set Clamp Clutch (PL 17.5). If the problem persists, replace the Finisher PWB (PL 17.12). Replace the Eject Motor (PL 17.7). If the problem persists, replace the Finisher PWB (PL 17.12). Replace the Finisher PWB (PL 17.12). Revision Status-indicator-raps January 2007 012-319, 012-350 WorkCentre 7132 2-161...
  • Page 185 012-500 BSD-ON: A description is not available at time of publication. Procedure A procedure is not available at time of publication. Status-indicator-raps Revision January 2007 012-500 2-162 WorkCentre 7132...
  • Page 186 Flag 5). Actuate the H-Transport Entrance Sensor with paper. The voltage changes. Replace the H-Transport Entrance Sensor (PL 17.3). Replace the Finisher PWB (PL 17.12). Replace the Finisher PWB (PL 17.12). Revision Status-indicator-raps January 2007 012-600, 012-901 WorkCentre 7132 2-163...
  • Page 187 Replace the H-Transport Exit Sensor (PL 17.3). Replace the Finisher PWB (PL 17.12). Replace the Finisher PWB (PL 17.12). Replace the Finisher PWB (PL 17.12). Replace the Finisher PWB (PL 17.12). Status-indicator-raps Revision January 2007 012-902, 012-903 2-164 WorkCentre 7132...
  • Page 188 Replace the Compile Paper Sensor (PL 17.9). Replace the Finisher PWB (PL 17.12). Replace the Finisher PWB (PL 17.12). Replace the Finisher PWB (PL 17.12). Replace the Finisher PWB (PL 17.12). Revision Status-indicator-raps January 2007 012-905, 012-923 WorkCentre 7132 2-165...
  • Page 189 Status-indicator-raps Revision January 2007 012-905, 012-923 2-166 WorkCentre 7132...
  • Page 190 Repair the open or short circuit. Measure the voltage between Finisher PWB J8709-6 (+) and GND (-). The voltage is approx. +5VDC. Go to Wirenet 7.2.36 A-Finisher +5VDC and check the +5VDC circuit. Revision Status-indicator-raps January 2007 012-132 (A-Finisher) WorkCentre 7132 2-167...
  • Page 191 Measure the voltage between Finisher PWB J8709-3 (+) and GND (-). The voltage is approx. +5VDC. Measure the voltage between Finisher PWB J8705-1 (+) and GND (-). The voltage is approx. +24VDC. Status-indicator-raps Revision January 2007 012-151 (A-Finisher) 2-168 WorkCentre 7132...
  • Page 192 Check the connections of P/J8709 and P/J8728. P/J8709 and P/J8728 are securely connected. Connect P/J8709 and P/J8728 securely. Check for an open or short circuit between J8709 and J8728. The wires between J 8709 and J8728 are OK. Revision Status-indicator-raps January 2007 012-151 (A-Finisher), 012-152 (A-Finisher) WorkCentre 7132 2-169...
  • Page 193 Measure the voltage between Finisher PWB J8700-8 (+) and GND (-). Block and unblock the Eject Home Sensor with a piece of paper. The voltage changes. Replace the Eject Home Sensor (PL 22.10). Status-indicator-raps Revision January 2007 012-152 (A-Finisher), 012-161 (A-Finisher) 2-170 WorkCentre 7132...
  • Page 194 Replace the Stack Height Sensor (PL 22.10). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Revision Status-indicator-raps January 2007 012-161 (A-Finisher), 012-211 (A-Finisher) WorkCentre 7132 2-171...
  • Page 195 Stacker Stack Sensor 2 by rotating the actuator. The voltage changes. Replace the Stacker Stack Sensor 2 (PL 22.8). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Status-indicator-raps Revision January 2007 012-211 (A-Finisher) 2-172 WorkCentre 7132...
  • Page 196 Replace the Front Tamper Home Sensor (PL 22.10). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Revision Status-indicator-raps January 2007 012-221 (A-Finisher) WorkCentre 7132 2-173...
  • Page 197 Measure the voltage between Finisher PWB J8700-5 (+) and GND (-). Move the Front Tamper by hand to block and unblock the Front Tamper Home Sensor. The voltage changes. Replace the Front Tamper Home Sensor (PL 22.10). Status-indicator-raps Revision January 2007 012-223 (A-Finisher) 2-174 WorkCentre 7132...
  • Page 198 Measure the voltage between Finisher PWB J8700-11 (+) and GND (-). Move the Rear Tamper by hand to block and unblock the Rear Tamper Home Sensor. The voltage changes. Replace the Rear Tamper Home Sensor (PL 22.9). Revision Status-indicator-raps January 2007 012-224 (A-Finisher) WorkCentre 7132 2-175...
  • Page 199 Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Enter [012-054] and [012-056] alternately. The Eject Motor rotates. Status-indicator-raps Revision January 2007 012-259 (A-Finisher) 2-176 WorkCentre 7132...
  • Page 200 Replace the Rear Tamper Home Sensor (PL 22.9). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Revision Status-indicator-raps January 2007 012-263 (A-Finisher) WorkCentre 7132 2-177...
  • Page 201 Finisher PWB (PL 22.7). Enter [012-054] and [012-056] alternately. The Eject Motor rotates. Check the connections of P/J8706 and P/J8741. P/J8706 and P/J8741 are securely connected. Connect P/J8706 and P/J8741 securely. Status-indicator-raps Revision January 2007 012-280 (A-Finisher) 2-178 WorkCentre 7132...
  • Page 202 Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Enter [012-017]. The Set Clamp Motor rotates. Check the connections of P/J8706 and P/J8740. P/J8706 and P/J8740 are securely connected. Revision Status-indicator-raps January 2007 012-283 (A-Finisher) WorkCentre 7132 2-179...
  • Page 203 Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Enter [012-017]. The Set Clamp Motor rotates. Check the connections of P/J8706 and P/J8740. P/J8706 and P/J8740 are securely connected. Status-indicator-raps Revision January 2007 012-284 (A-Finisher) 2-180 WorkCentre 7132...
  • Page 204 Repair the open or short circuit. Measure the voltage between Finisher PWB J8701-4 (+) and GND (-). The voltage is approx. +5VDC. Go to Wirenet 7.2.36 A-Finisher +5VDC and check the +5VDC circuit. Revision Status-indicator-raps January 2007 012-291 (A-Finisher) WorkCentre 7132 2-181...
  • Page 205 Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Measure the voltage between Finisher PWB J8702-1 (+) and GND (-). The voltage approx. +24VDC. Status-indicator-raps Revision January 2007 012-301 (A-Finisher) 2-182 WorkCentre 7132...
  • Page 206 Check the wires and connectors for an intermittent open or short circuit. If the problem contin- ues, replace the Finisher PWB (PL 22.7). ues, replace the Finisher PWB (PL 22.7). Revision Status-indicator-raps January 2007 012-302 (A-Finisher), 012-903 (A-Finisher) WorkCentre 7132 2-183...
  • Page 207 Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Check the wires and connectors for an intermittent open or short circuit. If the problem contin- ues, replace the Finisher PWB (PL 22.7). Status-indicator-raps Revision January 2007 012-935 (A-Finisher) 2-184 WorkCentre 7132...
  • Page 208 Memory Settings • Covers If the problem persists, replace the HDD (PL 11.2). • Mailbox Screen • Properties • Properties Features • Data Encryption • Memory Full Procedure • Maximum Stored Pages Revision Status-indicator-raps January 2007 016-210, 016-211 WorkCentre 7132 2-185...
  • Page 209 Refer customer to following User Guide headings to check memory usage: • Allocate Memory • Memory Settings • Properties • Properties Features • Maximum Stored Pages • Mailbox Screen • Data Encryption • Memory Full Procedure • Covers Status-indicator-raps Revision January 2007 016-212, 016-213 2-186 WorkCentre 7132...
  • Page 210 Functions such as scanner cannot be executed due to an option PWB error. Power Off/On Initial Actions Power Off/On Procedure Go to GP 4. Procedure Check installation and electrical connections of PWBs on PL 11.1 and PL 11.2. Revision Status-indicator-raps January 2007 016-214, 016-215 WorkCentre 7132 2-187...
  • Page 211 Power Off/On Procedure Procedure Check installation and electrical connections of PWBs on PL 11.1 and PL 11.2. Check installation and electrical connections of PWBs on PL 11.1 and PL 11.2. Status-indicator-raps Revision January 2007 016-216 , 016-217 2-188 WorkCentre 7132...
  • Page 212 Check installation and electrical connections of PWBs on PL 11.1 and PL 11.2. NOTE: FAX may be removed for access (PL 11.3) If the problem persists, check the connections on the IIT/IPS PWB (PL 13.3) Revision Status-indicator-raps January 2007 016-219 , 016-311 WorkCentre 7132 2-189...
  • Page 213 Ensure P/J’s on the ESS PWB (PL 11.2) and the IIT/IPS PWB (PL 13.3) are securely con- Replace the IIT/IPS PWB (PL 13.3) If the problem persists, replace the MCU PWB (PL 11.1). nected. Check the installation of the Printer PWB if present. Status-indicator-raps Revision January 2007 016-315, 016-316 2-190 WorkCentre 7132...
  • Page 214 Check the installation of the Printer PWB if present. • Allocate Memory • Memory Settings • Properties • Properties Features • Maximum Stored Pages • Mailbox Screen • Data Encryption • Memory Full Procedure • Covers Revision Status-indicator-raps January 2007 016-317, 016-318 WorkCentre 7132 2-191...
  • Page 215 Switch the power off then on 2 minutes after the job is attempted (after an external Accounting Server has read the accounting data). Procedure Check the installation of the FAX PWB. Check that P/Js on FAX PWB are securely connected. Status-indicator-raps Revision January 2007 016-321, 016-322 2-192 WorkCentre 7132...
  • Page 216 Procedure Procedure If the problem persists, replace the ESS PWB (PL 11.2). Refer customer to Systems Administrator Guide headings: • Information Checklist • Changing the Settings • Setting Format of config.txt Revision Status-indicator-raps January 2007 016-323, 016-450 WorkCentre 7132 2-193...
  • Page 217 Select Machine Clock/Timers on the Common Settings screen. Select the required option. Select Change Settings. Change the value using the scroll buttons or select required options. 10. Select Save. 11. Return to main menu. Status-indicator-raps Revision January 2007 016-454, 016-455 2-194 WorkCentre 7132...
  • Page 218 Select Machine Clock/Timers on the Common Settings screen. Select the required option. Select Change Settings. Change the value using the scroll buttons or select required options. 10. Select Save. 11. Return to main menu. Revision Status-indicator-raps January 2007 016-456, 016-461 WorkCentre 7132 2-195...
  • Page 219 A definition is not available at time of publication. A definition is not available at time of publication. Procedure Procedure A procedure is not available at time of publication. A procedure is not available at time of publication. Status-indicator-raps Revision January 2007 016-500, 016-501 2-196 WorkCentre 7132...
  • Page 220 If the problem persists, disconnect and reconnect the electrical connections on the HDD (PL • Information Checklist 11.2) If the problem persists, reload Software (ADJ 9.3.1). If the problem persists, replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 016-502, 016-503 WorkCentre 7132 2-197...
  • Page 221 E-mail • E-mail • E-mail Environments • E-mail Environments • E-mail Setting Setup • E-mail Setting Setup • POP3 Server Settings • POP3 Server Settings • Test Mail • Test Mail Status-indicator-raps Revision January 2007 016-504, 016-505 2-198 WorkCentre 7132...
  • Page 222 GP 6 Special Boot Modes HDD Initialization. GP 6 Special Boot Modes HDD Initialization. If the problem persists, replace the HDD (PL 11.2) If the problem persists, replace the HDD (PL 11.2) Revision Status-indicator-raps January 2007 016-506, 016-507 WorkCentre 7132 2-199...
  • Page 223 GP 6 Special Boot Modes HDD Initialization. GP 6 Special Boot Modes HDD Initialization. If the problem persists, replace the HDD (PL 11.2) If the problem persists, replace the HDD (PL 11.2) Status-indicator-raps Revision January 2007 016-508, 016-509 2-200 WorkCentre 7132...
  • Page 224 GP 6 Special Boot Modes HDD Initialization. GP 6 Special Boot Modes HDD Initialization. If the problem persists, replace the HDD (PL 11.2) If the problem persists, replace the HDD (PL 11.2) Revision Status-indicator-raps January 2007 016-510, 016-511 WorkCentre 7132 2-201...
  • Page 225 If the problem persists perform Hard Disk Diagnostic Program. If the problem persists perform Set the SSL Client Certificate on the machine. GP 6 Special Boot Modes HDD Initialization. If the problem persists, replace the HDD (PL 11.2). Status-indicator-raps Revision January 2007 016-512, 016-522 2-202 WorkCentre 7132...
  • Page 226 Server/Directory Service can be set to [Disabled] to avoid an error, but the connected LDAP Procedure server security is not guaranteed. Register the root certificate of the LDAP server SSL Certificate on the machine. Revision Status-indicator-raps January 2007 016-523, 016-524 WorkCentre 7132 2-203...
  • Page 227 The [Authentication with SSL] setting in [LDAP Server/Directory Service can be set server security is not guaranteed. to [Disable] to avoid an error, but the connected LDAP server security is not guaranteed. Status-indicator-raps Revision January 2007 016-525, 016-526 2-204 WorkCentre 7132...
  • Page 228 Kerberos server clock skew value. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure This error was generated by the software. Check that the machine and the Kerberos server clocks have the correct time. Revision Status-indicator-raps January 2007 016-527, 016-533 WorkCentre 7132 2-205...
  • Page 229 Check that the realm name and Kerberos server address settings on the machine are correct. If connected with Windows 2000 or Windows 2003 Server, make sure the realm name is in upper case characters. Status-indicator-raps Revision January 2007 016-534, 016-539 2-206 WorkCentre 7132...
  • Page 230 Procedure Procedure Either update the realm list using the Realm Update button of the device or add the domain This error was generated by the software. into the ApeosWare Authentication Agent. Revision Status-indicator-raps January 2007 016-539, 016-574 WorkCentre 7132 2-207...
  • Page 231 Furthermore, if the Windows Time Service in the PC where the ApeosWare Authentication Agent is installed is stopped, start it up. Refer to the ApeosWare Authentication agent User Guide for solutions. Status-indicator-raps Revision January 2007 016-539, 016-574 2-208 WorkCentre 7132...
  • Page 232 Agent User Guide for solutions. Match the time of the PC where the ApeosWare ApeosWare Authentication Agent. Authentication agent is installed in with the time of the PC where the ActiveDirectory is. Revision Status-indicator-raps January 2007 016-539, 016-574 WorkCentre 7132 2-209...
  • Page 233 Set the domain user reference login name or the reference password of the ApeosWare Directory. Authentication Agent domain to the correct items. Refer to the ApeosWare Authentication Agent User Guide for solutions. Status-indicator-raps Revision January 2007 016-539, 016-574 2-210 WorkCentre 7132...
  • Page 234 Refer to the ApeosWare Authentication Agent User Guide for solutions. If that did not solve the problem, check the ApeosWare Authentication Agent. Refer to the ApeosWare Authentication Agent User Guide for solutions. Revision Status-indicator-raps January 2007 016-539, 016-574 WorkCentre 7132 2-211...
  • Page 235 If DNS address of the Server is set as the Server name/IP address of the ApeosWare Authen- tication Agent in the printer function settings list, check that DNS is enabled Status-indicator-raps Revision January 2007 016-539, 016-574 2-212 WorkCentre 7132...
  • Page 236 Turn the power OFF then ON Correct a temporary user entered into ActiveDirectory or Attestation Agent so that it does not have the same IC card info as any other user. Revision Status-indicator-raps January 2007 016-539, 016-574 WorkCentre 7132 2-213...
  • Page 237 In FTP scan, the server was not found on DNS. Procedure Procedure Check the connection to DNS. Set DNS address. Or check that the destination server name is entered on DNS. Or set the destination server address, using IP address. Status-indicator-raps Revision January 2007 016-575, 016-576 2-214 WorkCentre 7132...
  • Page 238 For example, check the following: • FTP Service is activated • The IP address of the server is correct • Port No. used for FTP Service is correct • The network cable is connected Revision Status-indicator-raps January 2007 016-577, 016-578 WorkCentre 7132 2-215...
  • Page 239 There is a problem with the place to save images scanned in FTP scan. Procedure Procedure Check the login name (user name) and password are correct. Check that the scanned-images saving place on the FTP scan server is correct. Status-indicator-raps Revision January 2007 016-579, 016-580 2-216 WorkCentre 7132...
  • Page 240 The suffix of a FTP scan file name/folder name exceeds the limit. Procedure Procedure Check the right to access the FTP scan server. Change the file name/destination folder, or move or delete the file in the destination folder. Revision Status-indicator-raps January 2007 016-581, 016-582 WorkCentre 7132 2-217...
  • Page 241 That the specified name is a folder name that can be created in the storage place. • That there is no folder with the same name as the specified one. • That the storage place has some space available. Status-indicator-raps Revision January 2007 016-583, 016-584 2-218 WorkCentre 7132...
  • Page 242 That the specified name is a folder name that can be created in the storage place. • That there is no folder with the same name as the specified one. • That the storage place has some space available. Revision Status-indicator-raps January 2007 016-585, 016-586 WorkCentre 7132 2-219...
  • Page 243 Check the right to access the server. • The right to access the server. • If the existing lock directory (*.LCK) is left on the destination, manually delete it and retry the job. Status-indicator-raps Revision January 2007 016-587, 016-588 2-220 WorkCentre 7132...
  • Page 244 A failure in reading data from the FTP scan server Procedure Procedure Check that the storage place has some space available. Check that the user has the [right to read data from] folder on the server. Revision Status-indicator-raps January 2007 016-589, 016-590 WorkCentre 7132 2-221...
  • Page 245 If [Add] is selected as action to be taken when a duplicated file name is detected, check that Select any option other than [Overwrite prohibited]. the file format is not a multi-page one. Status-indicator-raps Revision January 2007 016-591, 016-592 2-222 WorkCentre 7132...
  • Page 246 If [Add] is selected as action to be taken when a duplicated file name is detected, check that If the same operation causes this to reoccur, contact our Custom Support Center. NEXTNAME.DAT file is correct. Revision Status-indicator-raps January 2007 016-593, 016-594 WorkCentre 7132 2-223...
  • Page 247 In FTP scan, a Port command failed. (network error) Procedure Procedure If the same operation causes this to reoccur, contact our Custom Support Center. If the same operation causes this to reoccur, contact our Custom Support Center. Status-indicator-raps Revision January 2007 016-595, 016-596 2-224 WorkCentre 7132...
  • Page 248 If the same operation causes this to reoccur, contact our Custom Support Center. Check the following: • With multiple machines not accessing the same folder on the same server, repeat the same operation. • If this still reoccurs, contact our Custom Support Center. Revision Status-indicator-raps January 2007 016-597, 016-600 WorkCentre 7132 2-225...
  • Page 249 ID is unavailable. ID is entered the selected number of times. If required, refer to GP 3 to reset password to (five one’s) 11111 default if the System Adminis- trator ID is unavailable. Status-indicator-raps Revision January 2007 016-601, 016-701 2-226 WorkCentre 7132...
  • Page 250 (Print Guarantee mode is only for PLW). For PCL, set the PCL Heap Memory/ Band Buffer Ratio to above 1:2. Refer customer to System Administrator Guide headings • When printing fails • Setting Format of config.txt Revision Status-indicator-raps January 2007 016-702, 016-703 WorkCentre 7132 2-227...
  • Page 251 Send the E-mail to a valid mailbox destination or set up the appropriate mailbox. Delete unnecessary documents and then repeat the operation. Refer customer to Mailbox section in User Guide. Refer customer to Mailbox section in User Guide. Status-indicator-raps Revision January 2007 016-704, 016-705 2-228 WorkCentre 7132...
  • Page 252 If the problem occurred at installation, check whether the operations for Secure Print are cor- rect. Refer customer to User Guide headings Maximum Stored Pages, Refer customer to User Guide headings: Create/Check User Accounts • Print • Secure Print • Print Driver Features Revision Status-indicator-raps January 2007 016-706, 016-707 WorkCentre 7132 2-229...
  • Page 253 If the problem occurred at installation, check whether the operations for Proof Print are correct. If the problem persists perform Hard Disk Diagnostic Program. If the problem persists, replace the HDD (PL 9.2). Status-indicator-raps Revision January 2007 016-708, 016-709 2-230 WorkCentre 7132...
  • Page 254 Ask customer to cancel and rerun the job. Check the HDD electrical connections (PL 11.2). If the problem persists perform Hard Disk Diagnostic Program. If the problem persists, replace the HDD (PL 11.2). Revision Status-indicator-raps January 2007 016-710, 016-711 WorkCentre 7132 2-231...
  • Page 255 Reduce the image using the send parameter and resend (e.g. A3 to A4). Change the [Upper Limit of Data Size] setting in the Specifications Settings Screen on the UI Panel (default 2MB recommended). Status-indicator-raps Revision January 2007 016-712, 016-713 2-232 WorkCentre 7132...
  • Page 256 The security box is not enabled. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure A procedure is not available at time of publication. A procedure is not available at time of publication. Revision Status-indicator-raps January 2007 016-714, 016-716 WorkCentre 7132 2-233...
  • Page 257 If the problem persists perform GP 6 Special Boot Modes Spool Initialization. If the problem persists remove and replace the DIMM (PL 11.2) If the problem persists, disconnect and reconnect HDD electrical connections (PL 11.2) Status-indicator-raps Revision January 2007 016-717, 016-718 2-234 WorkCentre 7132...
  • Page 258 Cancel the job, reduce resolution, and rerun the job. The print job exceeded the memory capacity of the print control language driver. Ask customer to break up the print job into smaller parts. Revision Status-indicator-raps January 2007 016-719, 016-720 WorkCentre 7132 2-235...
  • Page 259 Inform customer that when Auto Tray Switching feature is enabled, select a paper type other than Auto Paper Off option on the Paper Type Priority screen. Procedure Ask customer to cancel and rerun the job. Status-indicator-raps Revision January 2007 016-721, 016-722 2-236 WorkCentre 7132...
  • Page 260 Procedure Procedure Refer customer to following User Guide headings: Refer customer to following User Guide headings: • [Image Rotation] - [Rotation Direction Screen] • [Image Rotation] - [Rotation Direction Screen] Revision Status-indicator-raps January 2007 016-724, 016-725 WorkCentre 7132 2-237...
  • Page 261 The Page Description Language failed to change. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure If the problem persists, replace the ESS PWB (PL 11.2). Ask customer to cancel and rerun the job. Status-indicator-raps Revision January 2007 016-726, 016-727 2-238 WorkCentre 7132...
  • Page 262 • TIFF-S, TIFF-S, and TIFF-J in Internet iFax Profile • Job Templates - Network Scanning • File Format • Properties Revision Status-indicator-raps January 2007 016-728 , 016-729 WorkCentre 7132 2-239...
  • Page 263 Ask customer to cancel and rerun the job. Refer customer to following User Guide headings: • TIFF-S, TIFF-S, and TIFF-J in Internet Fax Profile • Job Templates - Network Scanning • File Format • Properties Status-indicator-raps Revision January 2007 016-730, 016-731 2-240 WorkCentre 7132...
  • Page 264 If the problem persists, refer customer to following User Guide headings: • TIFF-S, TIFF-S, and TIFF-J in Internet iFax Profile • Job Templates - Network Scanning • File Format • Properties Revision Status-indicator-raps January 2007 016-732, 016-733 WorkCentre 7132 2-241...
  • Page 265 There is an error in the destination address. There is a simple transmission report error. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure Verify the address is correct. Ask customer to cancel and rerun the job. Status-indicator-raps Revision January 2007 016-734, 016-735 2-242 WorkCentre 7132...
  • Page 266 Initial Actions Power Off/On Power Off/On Procedure Procedure Ask the customer to check the directory that is locked and clear that directory. Ask customer to cancel and rerun the job. Revision Status-indicator-raps January 2007 016-736 , 016-737 WorkCentre 7132 2-243...
  • Page 267 There is a lock removal error in the remote directory. Unable to select the downloading mode. Initial Actions Procedure Power Off/On Enter Tools and enable download mode. Procedure A procedure is not available at time of publication. Status-indicator-raps Revision January 2007 016-741, 016-742 2-244 WorkCentre 7132...
  • Page 268 A definition is not available at time of publication. A definition is not available at time of publication. Procedure Procedure A procedure is not available at time of publication. A procedure is not available at time of publication. Revision Status-indicator-raps January 2007 016-743, 016-744 WorkCentre 7132 2-245...
  • Page 269 A definition is not available at time of publication. A definition is not available at time of publication. Procedure Procedure A procedure is not available at time of publication. A procedure is not available at time of publication. Status-indicator-raps Revision January 2007 016-745, 016-746 2-246 WorkCentre 7132...
  • Page 270 Take one of the following actions: • Increase the annotation image memory size • Reduce the number of the images in [Repeat Image] • If the problem persists, Power Off/On the machine Revision Status-indicator-raps January 2007 016-747, 016-748 WorkCentre 7132 2-247...
  • Page 271 If the problem persists check the HDD electrical connections (PL 11.2). If the problem persists perform Hard Disk Diagnostic Program. If the problem persists perform GP 6 Special Boot Modes HDD Initialization. Status-indicator-raps Revision January 2007 016-749, 016-750 2-248 WorkCentre 7132...
  • Page 272 Internal error Refer customer to User Guide section Change Print Settings or Print Mode Settings. Initial Actions Power Off/On Procedure Ask customer to print using the driver from Acrobat Reader. Revision Status-indicator-raps January 2007 016-751 , 016-752 WorkCentre 7132 2-249...
  • Page 273 Specify the correct password using the UI or the Contents Bridge. Ask customer to check print settings. When the Print mode is set to [High Quality], if the setting for [Standard] is set to [Normal], change the setting to [High Speed]. Status-indicator-raps Revision January 2007 016-753, 016-754 2-250 WorkCentre 7132...
  • Page 274 Expansion Kit] installed. Procedure Procedure Use Adobe Reader to clear the print prohibition setting and print the PDF file. Install the [Contents Bridge Expansion Kit]. Print using the driver from Acrobat Reader. Revision Status-indicator-raps January 2007 016-755, 016-756 WorkCentre 7132 2-251...
  • Page 275 Ask the key operator or system or account administrator to enable usage of the machine. Ask key operator or system or account administrator to set up the account or check the users password. Status-indicator-raps Revision January 2007 016-757, 016-758 2-252 WorkCentre 7132...
  • Page 276 The number of pages reached the maximum number of pages for this service. Procedure Procedure Ask the key operator or system or account administrator to add the account rights. Ask the key operator or system or account administrator to raise the page limit. Revision Status-indicator-raps January 2007 016-759, 016-760 WorkCentre 7132 2-253...
  • Page 277 Set the [Print Mode] to [Normal] and rerun. If the problem continues, set [Page Print Mode] to [On]. • CentreWare Internet Services properties • Memory Settings • Allocate Memory • When printing fails • Setting Format of config.txt Status-indicator-raps Revision January 2007 016-761, 016-762 2-254 WorkCentre 7132...
  • Page 278 016-764 SMTP Server Connection RAP The specified print language is not installed. SMTP server response code errors. Procedure Procedure In [Specify Print Mode] under [Port Settings], specify another print language. Repeat the operation. Revision Status-indicator-raps January 2007 016-764, 016-765 WorkCentre 7132 2-255...
  • Page 279 SMTP server response code error. Procedure Procedure Retrieve E-mail in the Server HDD. Reconsider the Server capacity. Contact the SMTP Server Administrator and ask the administrator to reconsider the Server capacity limit. Status-indicator-raps Revision January 2007 016-766, 016-767 2-256 WorkCentre 7132...
  • Page 280 Unable to connect to the SMTP server due to the machines incorrect mail address. Procedure Procedure Check the destination of the E-mail. Check whether the E-mail address is valid within the domain and check the setting of the E- mail address of the machine. Revision Status-indicator-raps January 2007 016-768, 016-769 WorkCentre 7132 2-257...
  • Page 281 Procedure Procedure Enable the most appropriate ESMTP function in the SMTP Server. Or, send the E-mail with Check with the System Administrator whether the function is enabled. sent confirmation turned off. Status-indicator-raps Revision January 2007 016-770, 016-771 2-258 WorkCentre 7132...
  • Page 282 There is a JBIG (Joint Bi-level Image Experts Group) parameter error. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure Ask customer to cancel and rerun the job. Ask customer to cancel and rerun the job. Revision Status-indicator-raps January 2007 016-772 , 016-773 WorkCentre 7132 2-259...
  • Page 283 There is a JBIG (Joint Bi-level Image Experts Group) parameter error. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure Ask customer to cancel and rerun the job. Ask customer to cancel and rerun the job. Status-indicator-raps Revision January 2007 016-774 , 016-775 2-260 WorkCentre 7132...
  • Page 284 There is a JBIG (Joint Bi-level Image Experts Group) parameter error. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure Ask customer to cancel and rerun the job. Ask customer to cancel and rerun the job. Revision Status-indicator-raps January 2007 016-776 , 016-777 WorkCentre 7132 2-261...
  • Page 285 There is a JBIG (Joint Bi-level Image Experts Group) parameter error. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure Ask customer to cancel and rerun the job. Ask customer to cancel and rerun the job. Status-indicator-raps Revision January 2007 016-778 , 016-779 2-262 WorkCentre 7132...
  • Page 286 An error occurred due to causes other than HDD access during scanned image conversion There is a TIFF (Tagged Image File Format) error in the attached document. processing in I-Formatted. Procedure Procedure Ask customer to cancel and rerun the job. Repeat the operation. Revision Status-indicator-raps January 2007 016-780, 016-781 WorkCentre 7132 2-263...
  • Page 287 UI before the scanning job will start. password prior to sending the e-mail message. The fault occurs with at least one of the listed Templates. Status-indicator-raps Revision January 2007 016-780, 016-781 2-264 WorkCentre 7132...
  • Page 288 “CentreWare Internet Services” in the WC7132 User Guide for details. Have the customer create a new Template and associate the Template with the Default File Destination. The same fault is displayed when the new Template is used. Revision Status-indicator-raps January 2007 016-780, 016-781 WorkCentre 7132 2-265...
  • Page 289 Template to enter the correct Log In Name and/or Reconnect the customer’s network cable to the machine. Select each one of the Password. listed Templates and press the [Start] button. Status-indicator-raps Revision January 2007 016-782, 016-783 2-266 WorkCentre 7132...
  • Page 290 “CentreWare Internet Services” in the WC7132 User Guide for details on how to recreate the Templates and re-enter the Repository settings. • Re initialize the NVM by selecting the SYS-SYSTEM and SYS-USER NVM platforms. Revision Status-indicator-raps January 2007 016-782, 016-783 WorkCentre 7132 2-267...
  • Page 291 If this code appears while using CentreWare Scan Service, refer to the ‘CentreWare Scan Ser- If this code appears while using CentreWare Scan Service, refer to the ‘CentreWare Scan Ser- vice Installation Guide’. vice Installation Guide’. Status-indicator-raps Revision January 2007 016-784, 016-785 2-268 WorkCentre 7132...
  • Page 292 The HDD may be temporarily full with print jobs. Wait and retry. Check the contents of the attributes (string Repository Name) in the Job Template file. Format the HDD. Replace the HDD (PL 11.2). Revision Status-indicator-raps January 2007 016-786, 016-787 WorkCentre 7132 2-269...
  • Page 293 Reduce the image using the send parameter and resend (e.g. A3 to A4). - Power Off/On. Change the [Upper Limit of Data Size] setting in the Specifications Settings Screen on the UI Panel (default 2MB recommended). Status-indicator-raps Revision January 2007 016-788 , 016-789 2-270 WorkCentre 7132...
  • Page 294 Failed to access the forwarding destination or the job template save location with [Scan to FTP/SMB] or [Job Template]. Procedure Procedure No action required. Stapling is cancelled by the customer. Check whether you can access the server specified by the forwarding destination. Revision Status-indicator-raps January 2007 016-790, 016-791 WorkCentre 7132 2-271...
  • Page 295 Free space is insufficient on the hard disk. Procedure Procedure The specified job history does not exist. Either remove unnecessary data from the hard disk to increase free disk space, or initialize the hard disk. Status-indicator-raps Revision January 2007 016-792, 016-793 2-272 WorkCentre 7132...
  • Page 296 Unable to print the document because a HDD is disconnected. An invalid print parameter is included. Procedure Procedure Install/reattach the HDD (PL 11.2) and print again. Check the print data and options, and print again. Revision Status-indicator-raps January 2007 016-798, 016-799 WorkCentre 7132 2-273...
  • Page 297 Secure Print documents and Delayed Print documents. Make sure that there is space in the HDD before re-scanning and re-printing. When the procedures above did not work, expand the HDD partition size for the corresponding service that needs it. Status-indicator-raps Revision January 2007 016-981, 016-982 2-274 WorkCentre 7132...
  • Page 298 (to Low). However, if the level is set to Low, - Ask the System Administrator to increase the value for [Maximum E-mail Size]. log image creation cannot be ensured. Revision Status-indicator-raps January 2007 016-983, 016-985 WorkCentre 7132 2-275...
  • Page 299 Status-indicator-raps Revision January 2007 016-983, 016-985 2-276 WorkCentre 7132...
  • Page 300 Check the user name and password with the system administrator. Check what the specified shared name is and enter the correct one. Note: The password cannot be verified. If you have forgotten the password, reset the pass- word. Revision Status-indicator-raps January 2007 018-505, 018-543 WorkCentre 7132 2-267...
  • Page 301 Correct the user entered in database on the LDAP server so that it does not have the same IC card info as any other user. 2. Check that the number of users that use the server simultaneously is not over max. Status-indicator-raps Revision January 2007 018-547, 018-595 2-268 WorkCentre 7132...
  • Page 302 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Revision Status-indicator-raps January 2007 018-701, 018-702 WorkCentre 7132 2-269...
  • Page 303 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Status-indicator-raps Revision January 2007 018-703, 018-704 2-270 WorkCentre 7132...
  • Page 304 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Revision Status-indicator-raps January 2007 018-705, 018-706 WorkCentre 7132 2-271...
  • Page 305 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Status-indicator-raps Revision January 2007 018-707, 018-708 2-272 WorkCentre 7132...
  • Page 306 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Revision Status-indicator-raps January 2007 018-710, 018-711 WorkCentre 7132 2-273...
  • Page 307 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Status-indicator-raps Revision January 2007 018-712, 018-713 2-274 WorkCentre 7132...
  • Page 308 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Revision Status-indicator-raps January 2007 018-714, 018-716 WorkCentre 7132 2-275...
  • Page 309 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Status-indicator-raps Revision January 2007 018-717, 018-718 2-276 WorkCentre 7132...
  • Page 310 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Revision Status-indicator-raps January 2007 018-719, 018-720 WorkCentre 7132 2-277...
  • Page 311 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Status-indicator-raps Revision January 2007 018-721, 018-732 2-278 WorkCentre 7132...
  • Page 312 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Revision Status-indicator-raps January 2007 018-733, 018-734 WorkCentre 7132 2-279...
  • Page 313 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Status-indicator-raps Revision January 2007 018-735, 018-736 2-280 WorkCentre 7132...
  • Page 314 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Revision Status-indicator-raps January 2007 018-748, 018-749 WorkCentre 7132 2-281...
  • Page 315 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Status-indicator-raps Revision January 2007 018-750, 018-751 2-282 WorkCentre 7132...
  • Page 316 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Revision Status-indicator-raps January 2007 018-752, 018-753 WorkCentre 7132 2-283...
  • Page 317 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Status-indicator-raps Revision January 2007 018-754, 018-764 2-284 WorkCentre 7132...
  • Page 318 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Revision Status-indicator-raps January 2007 018-765, 018-766 WorkCentre 7132 2-285...
  • Page 319 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Status-indicator-raps Revision January 2007 018-767, 018-768 2-286 WorkCentre 7132...
  • Page 320 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Revision Status-indicator-raps January 2007 018-769, 018-770 WorkCentre 7132 2-287...
  • Page 321 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Status-indicator-raps Revision January 2007 018-771, 018-780 2-288 WorkCentre 7132...
  • Page 322 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Revision Status-indicator-raps January 2007 018-781, 018-782 WorkCentre 7132 2-289...
  • Page 323 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Status-indicator-raps Revision January 2007 018-783, 018-784 2-290 WorkCentre 7132...
  • Page 324 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Revision Status-indicator-raps January 2007 018-785, 018-786 WorkCentre 7132 2-291...
  • Page 325 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Status-indicator-raps Revision January 2007 018-787, 018-788 2-292 WorkCentre 7132...
  • Page 326 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Revision Status-indicator-raps January 2007 018-789, 018-790 WorkCentre 7132 2-293...
  • Page 327 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Status-indicator-raps Revision January 2007 018-791, 018-792 2-294 WorkCentre 7132...
  • Page 328 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Revision Status-indicator-raps January 2007 018-793, 018-794 WorkCentre 7132 2-295...
  • Page 329 LDAP setups. If OK then there is a problem with the remote the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. LDAP server. Status-indicator-raps Revision January 2007 018-795, 018-796 2-296 WorkCentre 7132...
  • Page 330 There is a problem with the LDAP setups on the machine or with the remote LDAP server. Ask the customer to verify the machine LDAP setups. If OK then there is a problem with the remote LDAP server. Revision Status-indicator-raps January 2007 018-797 WorkCentre 7132 2-297...
  • Page 331 Status-indicator-raps Revision January 2007 018-797 2-298 WorkCentre 7132...
  • Page 332 If the problem persists, reload Software (ADJ 9.3.1). Reload Software (ADJ 9.3.1). If the problem persists, pull out and insert the EPSV board and check the P/Js. If the problem persists, replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 021-360, 021-361 WorkCentre 7132 2-299...
  • Page 333 Procedure Initial Actions Check the settings. Power OFF/ON Procedure Insert a Xerox card, copy card or cash into the accessory and ensure that there are sufficient fees or card value. Status-indicator-raps Revision January 2007 021-731, 021-732 2-300...
  • Page 334 Contact the Service Center. Operate the Color Mode Restriction Key SW to enable Color mode. Or, replace the card with another card that does not reach the upper limit in Color mode. Revision Status-indicator-raps January 2007 021-733, 021-750 WorkCentre 7132 2-301...
  • Page 335 EP-SV. Initial Actions Initial Actions Power OFF/ON Power OFF/ON Procedure Procedure Contact the call center. Check that the telephone line is connected. Wait and send the request again. Status-indicator-raps Revision January 2007 021-751, 021-770 2-302 WorkCentre 7132...
  • Page 336 Initial Actions Initial Actions Power OFF/ON Power OFF/ON Procedure Procedure Ask for the connection to be made idle. Check that the telephone line is connected. Wait and send the request again. Revision Status-indicator-raps January 2007 021-771, 021-772 WorkCentre 7132 2-303...
  • Page 337 Operate the Color Mode Restriction Key SW to enable Color mode. Or, replace the card with Insert a Xerox card, copy card or cash into the accessory and ensure that there are sufficient another card that does not reach the upper limit in Color mode.
  • Page 338 Operate the Color Mode Restriction Key SW to enable Color mode. Or, replace the card with Insert a Xerox card, copy card or cash into the accessory and ensure that there are sufficient another card that does not reach the upper limit in Color mode.
  • Page 339 Operate the Color Mode Restriction Key SW to enable Color mode. Or, replace the card with Insert a Xerox card, copy card or cash into the accessory and ensure that there are sufficient another card that does not reach the upper limit in Color mode.
  • Page 340 Check that P/Js 402 on the MCU PWB (PL 11.1) and P/J 310 on the ESS PWB (PL 11.2) are securely connected. If the problem persists, reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). If the problem persists, replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 024-340, 024-341 WorkCentre 7132 2-307...
  • Page 341 Check that P/Js 402 on the MCU PWB (PL 11.1) and P/J 310 on the ESS PWB (PL 11.2) are securely connected. securely connected. If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). Status-indicator-raps Revision January 2007 024-342, 024-343 2-308 WorkCentre 7132...
  • Page 342 Check that P/Js 402 on the MCU PWB (PL 11.1) and P/J 310 on the ESS PWB (PL 11.2) are securely connected. securely connected. If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). Revision Status-indicator-raps January 2007 024-345, 024-346 WorkCentre 7132 2-309...
  • Page 343 Check that P/Js 402 on the MCU PWB (PL 11.1) and P/J 310 on the ESS PWB (PL 11.2) are securely connected. securely connected. If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). Status-indicator-raps Revision January 2007 024-347, 024-348 2-310 WorkCentre 7132...
  • Page 344 Check that P/Js 402 on the MCU PWB (PL 11.1) and P/J 310 on the ESS PWB (PL 11.2) are securely connected. securely connected. If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). Revision Status-indicator-raps January 2007 024-349, 024-350 WorkCentre 7132 2-311...
  • Page 345 Check that P/Js 402 on the MCU PWB (PL 11.1) and P/J 310 on the ESS PWB (PL 11.2) are securely connected. securely connected. If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). Status-indicator-raps Revision January 2007 024-351, 024-354 2-312 WorkCentre 7132...
  • Page 346 Check that P/Js 402 on the MCU PWB (PL 11.1) and P/J 310 on the ESS PWB (PL 11.2) are securely connected. securely connected. If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). Revision Status-indicator-raps January 2007 024-356, 024-360 WorkCentre 7132 2-313...
  • Page 347 Check that P/Js 402 on the MCU PWB (PL 11.1) and P/J 310 on the ESS PWB (PL 11.2) are securely connected. securely connected. If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). Status-indicator-raps Revision January 2007 024-362, 024-363 2-314 WorkCentre 7132...
  • Page 348 If the problem persists, replace the HDD (PL 11.2). If the problem persists, replace the DIMM (PL 11.2). If the problem persists, replace the HDD (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 024-364, 024-367 WorkCentre 7132 2-315...
  • Page 349 11.2). Replace the ESS PWB (PL 11.2). Perform following as required: Reload Software (ADJ 9.3.1). Change the Print mode (Normal/High Quality/High Resolution). Change the port settings or the Receive Buffer size.) Status-indicator-raps Revision January 2007 024-368, 024-370 2-316 WorkCentre 7132...
  • Page 350 If the problem persists, replace the ESS PWB (PL 11.2). If the problem persists, replace the MCU PWB (PL 11.1) If the problem persists, replace the ESS PWB (PL 11.2). If the problem persists, replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 024-371, 024-372 WorkCentre 7132 2-317...
  • Page 351 If the problem persists, reload Software (ADJ 9.3.1). If the problem persists, reload Software (ADJ 9.3.1). If the problem persists, replace the MCU PWB (PL 11.1) If the problem persists, replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 024-373, 024-375 2-318 WorkCentre 7132...
  • Page 352 BSD-ON: There is a billing master counter error RAP There is a billing backup counter error RAP Procedure Procedure Perform GP 4 Replacing Billing PWBs. Perform GP 4 Replacing Billing PWBs. Revision Status-indicator-raps January 2007 024-600, 024-601 WorkCentre 7132 2-319...
  • Page 353 There is a billing backup counter error RAP There is a software key master counter error RAP Procedure Procedure Perform GP 4 Replacing Billing PWBs. A procedure is not available at time of publication. Status-indicator-raps Revision January 2007 024-602, 024-603 2-320 WorkCentre 7132...
  • Page 354 There is a software key backup counter 1 error RAP There is a software key backup counter 2 error RAP Procedure Procedure A procedure is not available at time of publication. A procedure is not available at time of publication. Revision Status-indicator-raps January 2007 024-604, 024-605 WorkCentre 7132 2-321...
  • Page 355 Select Change Setting. Select Offset Stacking Module. Select Save. Select Close. 10. Select Close again. 11. Select Close again. 12. Select Exit. Power off and on if the setting is not active. Status-indicator-raps Revision January 2007 024-747 2-322 WorkCentre 7132...
  • Page 356 Repair the open circuit or short circuit. Measure the voltage between the MCU PWB P405A-8 (+) and GND (-) (BSD 8.7 Flag 2). The voltage is approx. +5VDC. Replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 024-910 WorkCentre 7132 2-323...
  • Page 357 Repair the open circuit or short circuit. Measure the voltage between the MCU PWB P405A-8 (+) and GND (-) (BSD 8.7 Flag 2). The voltage is approx. +5VDC. Replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 024-911 2-324 WorkCentre 7132...
  • Page 358 Repair the open circuit or short circuit. Measure the voltage between the MCU PWB P405A-8 (+) and GND (-) (BSD 8.7 Flag 2). The voltage is approx. +5VDC. Replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 024-912 WorkCentre 7132 2-325...
  • Page 359 Alternately execute Component Control [012-060 Stacker Motor up ON] and Component Con- trol [012-061 Stacker Motor down ON]. The Stacker Motor starts up. Check the connections of P/J8847 and P/J8827. P/J8847 and P/J8827 are con- nected correctly. Connect P/J8847 and P/J8827. Status-indicator-raps Revision January 2007 024-916 2-326 WorkCentre 7132...
  • Page 360 Connect the connectors. Turn on the power again. [024-917] reoccurs. Return to Service Call Procedures. Replace the Finisher PWB (PL 17.12) If the problem persists, replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 024-917, 024-919 WorkCentre 7132 2-327...
  • Page 361 There is no description available at time of publication. There is no description available at time of publication. Procedure Procedure There is no procedure available at time of publication. There is no procedure available at time of publication. Status-indicator-raps Revision January 2007 024-920, 024-922 2-328 WorkCentre 7132...
  • Page 362 Go to IQ6 and troubleshoot IOT Background. Go to IQ6 and troubleshoot IOT Background. Go to IQ3 and troubleshoot Low Image Density or Uneven Density. Go to IQ3 and troubleshoot Low Image Density or Uneven Density. Revision Status-indicator-raps January 2007 024-923, 024-924 WorkCentre 7132 2-329...
  • Page 363 The Defect is Background. Run ProCon On (ADJ 9.1.10) and follow the Corrective Actions. Go to IQ6 and troubleshoot IOT Background. Go to IQ3 and troubleshoot Low Image Density or Uneven Density. Status-indicator-raps Revision January 2007 024-925, 024-928 2-330 WorkCentre 7132...
  • Page 364 Alternately execute Component Control [012-060 Stacker Motor up ON] and Component Con- trol [012-061 Stacker Motor down ON]. The Stacker Motor (PL 16.10starts up. Check the connections of P/J8847 and P/J8827. P/J8847 and P/J8827 are con- nected correctly. Connect P/J8847 and P/J8827. Revision Status-indicator-raps January 2007 024-930 WorkCentre 7132 2-331...
  • Page 365 Check the installation of the Tray 1 Paper Size Switch. The Tray 1 Paper Size Switch is installed correctly. Install the Tray 1 Paper Size Switch correctly. Go to the OF 2 (SIZE SWITCH ASSY RAP). Status-indicator-raps Revision January 2007 024-934, 024-946 2-332 WorkCentre 7132...
  • Page 366 Replace the Tray 2 No Paper Sensor (PL 14.1). Replace the Tray 2 No Paper Sensor (PL 15.1). Replace the Tray Module PWB (PL 14.7). Replace the Tray Module PWB (PL 15.9). Revision Status-indicator-raps January 2007 024-947, 024-947 WorkCentre 7132 2-333...
  • Page 367 Replace the Tray 3 No Paper Sensor (PL 14.1). Replace the Tray 3 No Paper Sensor (PL 15.1). Replace the Tray Module PWB (PL 14.7). Replace the Tray Module PWB (PL 15.9). Status-indicator-raps Revision January 2007 024-948, 024-948 2-334 WorkCentre 7132...
  • Page 368 Replace the Tray 2 No Paper Sensor (PL 14.3). Replace the MCU PWB (PL 11.1). Replace the Tray Module PWB (PL 14.7). Replace the MCU PWB (PL 11.1). Replace the Tray Module PWB (PL 14.7). Revision Status-indicator-raps January 2007 024-950, 024-951 WorkCentre 7132 2-335...
  • Page 369 Replace the Tray 3 No Paper Sensor (PL 14.3). Replace the Tray Module PWB (PL 15.9). Replace the Tray Module PWB (PL 14.7). Replace the Tray Module PWB (PL 15.9). Replace the Tray Module PWB (PL 14.7). Status-indicator-raps Revision January 2007 024-951, 024-952 2-336 WorkCentre 7132...
  • Page 370 Replace the Tray 3 No Paper Sensor (PL 15.6). Replace the MCU PWB (PL 11.1). Replace the Tray Module PWB (PL 15.9). Replace the MCU PWB (PL 11.1). Replace the Tray Module PWB (PL 15.9). Revision Status-indicator-raps January 2007 024-952, 024-954 WorkCentre 7132 2-337...
  • Page 371 Measure the voltage between the MCU PWB P454-1 (+) and GND (-) (BSD 7.13 Flag 2). The voltage is approx. +5VDC. Replace the MCU PWB (PL 11.1). Replace the MSI Paper Size Sensor (PL 9.1). Replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 024-958 2-338 WorkCentre 7132...
  • Page 372 Check the condition of the Tray 1 Paper Size Switch assembly (PL 2.1). Repair as required. If the switch is in good condition go to the OF 2 Size Switch Assembly RAP. Revision Status-indicator-raps January 2007 024-959 WorkCentre 7132 2-339...
  • Page 373 Check the condition of the Tray 2 Paper Size Switch assembly (PL 14.1/PL 15.1). Repair as required. If the switch is in good condition go to the OF 2 Size Switch Assembly RAP. Status-indicator-raps Revision January 2007 024-960 2-340 WorkCentre 7132...
  • Page 374 Check the condition of the Tray 3 Paper Size Switch assembly (PL 14.1/PL 15.1). Repair as required. If the switch is in good condition go to the OF 2 Size Switch Assembly RAP. Revision Status-indicator-raps January 2007 024-961 WorkCentre 7132 2-341...
  • Page 375 Measure the voltage between the MCU PWB P409A-12 (+) and GND (-). Tray 1: MCU PWB P409A-12 (BSD 7.7 Flag 4) Tray 2: MCU PWB P409B-12 (BSD 7.8 Flag 4) Tray 3: TM PWB P549-A12 (BSD 7.10 Flag 4) Status-indicator-raps Revision January 2007 024-965 2-342 WorkCentre 7132...
  • Page 376 Procedure Check the installation of the relevant Size Sensor. The relevant Size Sensor is installed cor- rectly. Install the relevant Size Sensor correctly. Go to the OF 2 (SIZE SWITCH ASSY RAP). Revision Status-indicator-raps January 2007 024-966 WorkCentre 7132 2-343...
  • Page 377 Measure the voltage between the MCU PWB J416-A3 (+) and GND (-) (BSD 3.4 Flag 2). The voltage is approx. +5VDC. Replace the MCU PWB (PL 11.1). Replace the Finisher PWB (PL 17.12) If the problem persists, replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 024-967 2-344 WorkCentre 7132...
  • Page 378 Measure the voltage between the Finisher PWB P8852-1 (+) and GND (-) (BSD 12.6 Flag 2). The voltage is approx. +5VDC. Replace the Finisher PWB (PL 17.12). Replace the Staple Assembly (PL 17.8) If the problem persists, replace the Finisher PWB (PL 17.12). Revision Status-indicator-raps January 2007 024-976 WorkCentre 7132 2-345...
  • Page 379 Replace the Finisher PWB (PL 17.12) If the problem persists, replace the MCU PWB (PL 11.1). (PL 17.12). Replace the Finisher PWB (PL 17.12) If the problem persists, replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 024-977, 024-979 2-346 WorkCentre 7132...
  • Page 380 Alternately execute Component Control [012-060 Stacker Motor up ON] and Component Con- trol [012-061 Stacker Motor down ON]. The Stacker Motor (PL 16.10starts up. Check the connections of P/J8847 and P/J8827. P/J8847 and P/J8827 are con- nected correctly. Connect P/J8847 and P/J8827. Revision Status-indicator-raps January 2007 024-980 WorkCentre 7132 2-347...
  • Page 381 Alternately execute Component Control [012-060 Stacker Motor up ON] and Component Con- trol [012-061 Stacker Motor down ON]. The Stacker Motor (PL 16.10starts up. Check the connections of P/J8847 and P/J8827. P/J8847 and P/J8827 are con- nected correctly. Connect P/J8847 and P/J8827. Status-indicator-raps Revision January 2007 024-982 2-348 WorkCentre 7132...
  • Page 382 Measure the voltage between the MCU PWB P424-1 (+) and GND (-) (BSD 7.13 Flag 2). The voltage is approx. +5VDC. Replace the MCU PWB (PL 11.1). Replace the MSI Paper Size Sensor (PL 9.3). Replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 024-985 WorkCentre 7132 2-349...
  • Page 383 Status-indicator-raps Revision January 2007 024-985 2-350 WorkCentre 7132...
  • Page 384 Check the connections of P/J8707 and P/J8721. P/J8707 and P/J8721 are securely Connect P/J8708 and P/J8727 securely. connected. Check for an open or short circuit between J8708 and J8727. The wires between Connect P/J8707 and P/J8721 securely. J8708 and J8727 are OK. Revision Status-indicator-raps January 2007 024-916 (A-Finisher) WorkCentre 7132 2-351...
  • Page 385 Check the wires and connectors for an intermittent open or short circuit. If the problem If the problem continues, replace the Finisher PWB (PL 22.7). continues, replace the Finisher PWB (PL 22.7). Status-indicator-raps Revision January 2007 024-916 (A-Finisher), 024-917 (A-Finisher) 2-352 WorkCentre 7132...
  • Page 386 Measure the voltage between J8707-2 (+) on the Finisher PWB and GND (-). Rotate the Stacker Stack Sensor 2 actuator by hand to block and unblock the sensor. The voltage changes. Replace the Stacker Stack Sensor 2 (PL 22.8). Revision Status-indicator-raps January 2007 024-917 (A-Finisher) WorkCentre 7132 2-353...
  • Page 387 Measure the voltage between J8708-3 (+) on the Finisher PWB and GND (-). The volt- age is approx. +5VDC. Go to Wirenet 7.2.36 A-Finisher +5VDC and check the +5VDC circuit. Status-indicator-raps Revision January 2007 024-928 (A-Finisher), 024-930 (A-Finisher) 2-354 WorkCentre 7132...
  • Page 388 J8707 and J8721 are OK. Repair the open or short circuit. Measure the voltage between J8707-3 (+) on the Finisher PWB and GND (-). The volt- age is approx. +5VDC. Revision Status-indicator-raps January 2007 024-930 (A-Finisher) WorkCentre 7132 2-355...
  • Page 389 Connect P/J8701 and P/J8731 securely. Check for an open or short circuit between J8701 and J8731. The wires between J8701 and J8731 are OK. Repair the open or short circuit. Status-indicator-raps Revision January 2007 024-976 (A-Finisher) 2-356 WorkCentre 7132...
  • Page 390 Finisher PWB (PL 22.7). Check the wires and connectors for an intermittent open or short circuit. If the problem contin- ues, replace the Finisher PWB (PL 22.7). Revision Status-indicator-raps January 2007 024-977 (A-Finisher), 024-979 (A-Finisher) WorkCentre 7132 2-357...
  • Page 391 Repair the open or short circuit. Go to Wirenet 7.2.36 A-Finisher +5VDC and check the +5VDC circuit. Measure the voltage between J8707-3 (+) on the Finisher PWB and GND (-). The volt- age is approx. +5VDC. Status-indicator-raps Revision January 2007 024-980 (A-Finisher) 2-358 WorkCentre 7132...
  • Page 392 Measure the voltage between J8708-2 (+) on the Finisher PWB and GND (-). Block and unblock the Stack Height Sensor with a piece of paper. The voltage changes. Replace the Stack Height Sensor (PL 22.10). Revision Status-indicator-raps January 2007 024-980 (A-Finisher), 024-982 (A-Finisher) WorkCentre 7132 2-359...
  • Page 393 Repair the open or short circuit. Measure the voltage between J8707-3 (+) on the Finisher PWB and GND (-). The voltage is approx. +5VDC. Go to Wirenet 7.2.36 A-Finisher +5VDC and check the +5VDC circuit. Status-indicator-raps Revision January 2007 024-982 (A-Finisher) 2-360 WorkCentre 7132...
  • Page 394 If the problem persists perform Hard Disk Diagnostic Program. If the problem persists perform Hard Disk Diagnostic Program. If the problem persists replace the HDD (PL 11.2). If the problem persists replace the HDD (PL 11.2). Revision Status-indicator-raps January 2007 025-596, 025-597 WorkCentre 7132 2-361...
  • Page 395 Status-indicator-raps Revision January 2007 025-596, 025-597 2-362 WorkCentre 7132...
  • Page 396 The server uses the out-of-spec LDAP protocol not supported by this machine. If trying to If multiple input devices including the machine Panel and Web-UI make simultaneous inquiries reproduce this, contact our Custom Support Center. for this machine Address Book, lengthen the intervals between inquiries. Revision Status-indicator-raps January 2007 026-700, 026-701 WorkCentre 7132 2-363...
  • Page 397 026-702 Address Book Directory Service Overflow RAP Address Book Directory Service is overflown. Procedure Software internal to this machine is defective. Status-indicator-raps Revision January 2007 026-702 2-364 WorkCentre 7132...
  • Page 398 A PC with the same IP address exists on the network. Procedure Specify the correct SMTP Server name or specify the IP address. Initial Actions Change the IP address. Procedure If the problem persists, replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 027-452, 027-500 WorkCentre 7132 2-365...
  • Page 399 Procedure Specify the correct POP (Post Office Protocol) Server name or specify the IP address. Check that the login name and password for the POP (Post Office Protocol) Server are correct. Status-indicator-raps Revision January 2007 027-501, 027-502 2-366 WorkCentre 7132...
  • Page 400 Check if the specified user is allowed to read/write a file in storage place on the SMB server. If Check the connection to DNS. Or check that the destination server name is entered on DNS. not, make the setting that allows the user to access. Revision Status-indicator-raps January 2007 027-513, 027-514 WorkCentre 7132 2-367...
  • Page 401 Communication through Port 137 (UDP), Port 138 (UDP) and Port 139 (TCP) • If any communication is conducted beyond subnet, check WINS Server settings and check that any problem with server name address can be resolved properly Status-indicator-raps Revision January 2007 027-515, 027-516 2-368 WorkCentre 7132...
  • Page 402 That the storage place is correct. • That the specified storage place is not linked to another server for DFS setting. Directly specify the server to link to, shared name and storage place. Revision Status-indicator-raps January 2007 027-518, 027-519 WorkCentre 7132 2-369...
  • Page 403 The suffix of a SMB scan file name/folder name exceeds the limit. Procedure Procedure Check the right to access the SMB scan server. Change the file name/destination folder, or move or delete the file in the destination folder. Status-indicator-raps Revision January 2007 027-520, 027-521 2-370 WorkCentre 7132...
  • Page 404 That there is no file or folder with the same name as the specified file name. • That there is no folder with the same name as the specified one. • That the storage place has some space available. Revision Status-indicator-raps January 2007 027-522, 027-523 WorkCentre 7132 2-371...
  • Page 405 That the specified name is a folder name that can be created in the storage place. • That there is no folder with the same name as the specified one. • That the storage place has some space available. Status-indicator-raps Revision January 2007 027-524, 027-525 2-372 WorkCentre 7132...
  • Page 406 If the existing lock directory (*.LCK) is left on the destination, manually delete it and retry the Check that another user does not handle the file in the specified storage place. job. Revision Status-indicator-raps January 2007 027-526, 027-527 WorkCentre 7132 2-373...
  • Page 407 An error internal to SMB Library occurred. Procedure Procedure Check that the storage place has some space available. Do the same operation again. If this does not resolve the problem, contact our Customer Sup- port Center. Status-indicator-raps Revision January 2007 027-528, 027-529 2-374 WorkCentre 7132...
  • Page 408 If [Add] is selected as action to be taken when a duplicated file name is detected, check that Select any option other than [Overwrite prohibited]. the file format is not a multi-page one. Revision Status-indicator-raps January 2007 027-530, 027-531 WorkCentre 7132 2-375...
  • Page 409 If [Add] is selected as action to be taken when a duplicated file name is detected, check that If the same operation causes this to reoccur, contact our Custom Support Center. NEXTNAME.DAT file is correct. Status-indicator-raps Revision January 2007 027-532, 027-533 2-376 WorkCentre 7132...
  • Page 410 1.Enter the System Administration mode, and select [System Settings] > [System Settings] > [Network Settings] > [Remote Authentication Server/Directory Service] > [SMB Server Set- tings]. 2.Select the SMB server to check the domain name. Revision Status-indicator-raps January 2007 027-543, 027-547 WorkCentre 7132 2-377...
  • Page 411 SMB protocol error. An invalid character was detected in the specified domain name. SMB protocol error. Procedure Procedure Check with the network administrator for the domain name. Try again. If the problem persists, contact our Customer Support Center. Status-indicator-raps Revision January 2007 027-548, 027-549 2-378 WorkCentre 7132...
  • Page 412 Try again. If the problem persists, contact our Customer Support Center. lished via a network. For example, check the following points: -Network cable connection TCP/IP settings -Connection via Port 137 (UDP)/Port 138 (UDP)/Port 139 (TCP) Revision Status-indicator-raps January 2007 027-564, 027-565 WorkCentre 7132 2-379...
  • Page 413 Check on CentreWare Internet Services that SMB (TCP/IP) is active on the [Port Status] Check on CentreWare Internet Services that SMB (TCP/IP) is active on the [Port Status] screen of the [Properties] tab. screen of the [Properties] tab. Status-indicator-raps Revision January 2007 027-566, 027-569 2-380 WorkCentre 7132...
  • Page 414 027-573 SMB Protocol error 4-033 RAP SMB protocol error. SMB protocol error. Procedure Procedure Try again. If the problem persists, contact our Customer Support Center. Try again. If the problem persists, contact our Customer Support Center. Revision Status-indicator-raps January 2007 027-572, 027-573 WorkCentre 7132 2-381...
  • Page 415 027-576 SMB Protocol error 4-036 RAP SMB protocol error. SMB protocol error. Procedure Procedure Try again. If the problem persists, contact our Customer Support Center. Try again. If the problem persists, contact our Customer Support Center. Status-indicator-raps Revision January 2007 027-574, 027-576 2-382 WorkCentre 7132...
  • Page 416 The SMB server may be on Windows 95, Windows 98, or Windows Me OS. Set the SMB server on an OS other than Windows 95, Windows 98, or Windows Me OS. Revision Status-indicator-raps January 2007 027-578, 027-584 WorkCentre 7132 2-383...
  • Page 417 SMB protocol error. Login disabled period. SMB protocol error. The password has expired. Procedure Procedure Check with the system administrator for the login-permitted period. Obtain a valid password from the system administrator. Status-indicator-raps Revision January 2007 027-585, 027-586 2-384 WorkCentre 7132...
  • Page 418 Log in to Windows, and change the password. Ask the system administrator to change the set- Ask the system administrator for validating the user. ting so that you do not need to change the login password next time. Revision Status-indicator-raps January 2007 027-587, 027-588 WorkCentre 7132 2-385...
  • Page 419 Procedure Procedure Ask the system administrator for canceling the lockout status. Obtain a valid user account from the system administrator. Or, ask the system administrator to extend the account expiration date. Status-indicator-raps Revision January 2007 027-589, 027-590 2-386 WorkCentre 7132...
  • Page 420 SMB protocol error. Users are restricted. A blank password is invalid. SMB library internal error other than 27-547 to 27-579 has occurred. Procedure Procedure Set the password for the user. Operate again. Revision Status-indicator-raps January 2007 027-591, 027-599 WorkCentre 7132 2-387...
  • Page 421 027-599 SMB Protocol error 4-other codes RAP 027-706 Certificate RAP SMB library internal error other than 27-547 to 27-579 has occurred. The authentication certificate is not available. Procedure Procedure Operate again. Obtain an authentication certificate. Status-indicator-raps Revision January 2007 027-599, 027-706 2-388 WorkCentre 7132...
  • Page 422 027-707 Certificate Expired RAP 027-708 Certificate Valid RAP The authentication certificate expired. The authentication certificate is not credible. Procedure Procedure Obtain new authentication certificate. Check the authentication certificate information and retry. Revision Status-indicator-raps January 2007 027-707, 027-708 WorkCentre 7132 2-389...
  • Page 423 The Mail I/O received S/MIME (Secure/Multipurpose Internet Mail Extensions) mail even though S/MIME was set to [Off]. Procedure Procedure Reestablish authentication certificate or obtain a new authentication certificate. Enable S/MIME as required. Status-indicator-raps Revision January 2007 027-709, 027-710 2-390 WorkCentre 7132...
  • Page 424 Procedure Procedure Request for the mail to be resent. Check the setting of the S/MIME device as required. Request that mail to be resent with a valid sender certificate. Revision Status-indicator-raps January 2007 027-711, 027-712 WorkCentre 7132 2-391...
  • Page 425 The Mail I/O received the S/MIME (Secure/Multipurpose Internet Mail Extensions) signature mail but corrupted mail is detected. mail with different sender mail address and signature mail address. Procedure Procedure Check the sender as required. Check the sender as required. Status-indicator-raps Revision January 2007 027-713, 027-714 2-392 WorkCentre 7132...
  • Page 426 Procedure Procedure Check the E-mail signatures and retry. Check that the certificate of the destination is registered in the certificate store of the device. Revision Status-indicator-raps January 2007 027-715 , 027-716 WorkCentre 7132 2-393...
  • Page 427 Check the connection to the destination Server for the application interface. Set the destination Check the host and then repeat the operation. Server address for the application interface using IP address as required. Status-indicator-raps Revision January 2007 027-720, 027-721 2-394 WorkCentre 7132...
  • Page 428 The system attempted to connect to the application interface but failed due to a time-out. The system attempted to connect to the application interface but authentication failed. Procedure Procedure Check the host and then repeat the operation. Check the host and then repeat the operation. Revision Status-indicator-raps January 2007 027-722, 027-723 WorkCentre 7132 2-395...
  • Page 429 Job operation of the application interface failed. or authentication failure). Procedure Procedure Check the destination host of the application interface and then repeat the operation. Check the host and then repeat the operation. Status-indicator-raps Revision January 2007 027-724 , 027-725 2-396 WorkCentre 7132...
  • Page 430 The parameter used for the application interface is incorrect. Procedure Procedure Check the destination host of the application interface and then repeat the operation. Check the destination host of the application interface and then repeat the operation. Revision Status-indicator-raps January 2007 027-726, 027-727 WorkCentre 7132 2-397...
  • Page 431 Procedure Check the destination host of the application interface and then repeat the operation. Check that [Read Authorization] is established for the storage destination server directory set as a resource. Status-indicator-raps Revision January 2007 027-728 , 027-737 2-398 WorkCentre 7132...
  • Page 432 From another PC connected to the network, check that login to the above account is possible. From a client PC, set a login name and password as a resource using CenterWare. Revision Status-indicator-raps January 2007 027-739, 027-740 WorkCentre 7132 2-399...
  • Page 433 Perform the [ping] test on the destination server from the PSW. Replace the HDD (PL 11.2). From a client PC, check that FTP connection to the destination server is possible. Status-indicator-raps Revision January 2007 027-741 , 027-742 2-400 WorkCentre 7132...
  • Page 434 Set the parameters related to the Job Template Pool Server. Check the connection to the DNS (Domain Name System). Check that the Job Template Pool Server domain name is registered in the DNS. Revision Status-indicator-raps January 2007 027-743, 027-744 WorkCentre 7132 2-401...
  • Page 435 Start up the port of the protocol (FTP client or SMB) specified in Job Template Pool Server set- tings. Procedure Set the DNS address. Check the Job Template Pool Server address using IP address. Status-indicator-raps Revision January 2007 027-745, 027-746 2-402 WorkCentre 7132...
  • Page 436 Document E-mail and iFAX Transfer instructions were received when iFAX Document E- An error is detected when analyzing the given instruction. mail and iFAX Transfer is prohibited. Procedure Procedure Verify the job set up selections. Change the transfer setting to receive iFAX. Revision Status-indicator-raps January 2007 027-750, 027-751 WorkCentre 7132 2-403...
  • Page 437 Do not link the entry box to instructions that require user entry. Ask customer to enable the Job Flow Service. Set preset values for the items in the instruction requiring user entry. Status-indicator-raps Revision January 2007 027-752, 027-753 2-404 WorkCentre 7132...
  • Page 438 Ask customer to check the remote machine. If the problem continues, replace the FCB PWB (PL 11.3) If the problem persists, replace the EMB PWB (PL 11.3) If the problem persists, replace the ESS PWB (PL 11.1). Revision Status-indicator-raps January 2007 027-754, 027-796 WorkCentre 7132 2-405...
  • Page 439 If the problem persists check the remote machine. Replace the FCB PWB (PL 11.3) If the problem persists, replace the EMB PWB (PL 11.3) If the problem persists, replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 027-797 2-406 WorkCentre 7132...
  • Page 440 Power Off/On Power Off/On Procedure Procedure Check the electrical connections on the FCB PWB. Ask customer to cancel the job and resend. If the problem persists replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 033-363, 033-710 WorkCentre 7132 2-407...
  • Page 441 The Chain-Link does not exist. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure Ask customer to cancel the job and resend. Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 033-712, 033-713 2-408 WorkCentre 7132...
  • Page 442 The specified mailbox does not exist. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure Ask customer to cancel the job and resend. Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 033-715, 033-716 WorkCentre 7132 2-409...
  • Page 443 Select Backspace as required to delete the password. Select Save. Select Close/Exit as required. Select Close again. Select Close again. Power machine off and on to verify setting change. Initialize NVM. Status-indicator-raps Revision January 2007 033-717, 033-718 2-410 WorkCentre 7132...
  • Page 444 If the problem persists check the electrical connections on the FCB PWB. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists perform GP 2 Fax Checkout. Revision Status-indicator-raps January 2007 033-719, 033-721 WorkCentre 7132 2-411...
  • Page 445 Ask customer to resend. Ask customer to cancel the job and resend in smaller parts. If the problem persists refer customer to User Guide to find information on lowering memory usage. Status-indicator-raps Revision January 2007 033-722, 033-724 2-412 WorkCentre 7132...
  • Page 446 Two-sided printing is not available when receiving Fax (mixed-size originals for fax). Initial Actions Procedure Power Off/On Ask customer to verify that two-sided printing is not available. Procedure Ask customer to request a re-resend. Revision Status-indicator-raps January 2007 033-725, 033-726 WorkCentre 7132 2-413...
  • Page 447 Formatting for Fax Auto Printing was aborted because the instruction for Fax Manual Printing was given during the operation. Initial Actions Procedure Power off/on Ask customer to cancel the job and resend. Procedure Ask customer to request a re-resend. Status-indicator-raps Revision January 2007 033-727, 033-728 2-414 WorkCentre 7132...
  • Page 448 Stored jobs are deleted in Forced Polling. As there was a print job during Forced Polling, the stop the job was received. job was canceled. Procedure Procedure Ask customer to request a re-resend. Ask customer to request a re-resend. Revision Status-indicator-raps January 2007 033-731, 033-732 WorkCentre 7132 2-415...
  • Page 449 The job document number related to the job could not be obtained. Fax Print and Fax Auto Report were started at the same time. Procedure Procedure Ask customer to cancel the job and resend. Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 033-733, 033-734 2-416 WorkCentre 7132...
  • Page 450 Transfer Prohibition Function was activated, based on the data capacity of the Internet Fax Off Procedure Ramp. Ask customer to request a re-resend. Procedure Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 033-735, 033-736 WorkCentre 7132 2-417...
  • Page 451 The Fax Controller detected an error in JBIG data during coding/decoding of the JBIG data. Initial Actions Procedure Power off/on Ask customer to cancel the job and resend. Procedure Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 033-737, 033-738 2-418 WorkCentre 7132...
  • Page 452 When transferring image data to the FCB PWB, the conditions for sending the response to the FCB PWB did not match. Procedure Procedure Ask customer to request a re-resend. Ask customer to request a re-resend. Revision Status-indicator-raps January 2007 033-740 , 033-741 WorkCentre 7132 2-419...
  • Page 453 When transferring image data to the FCB PWB, the conditions for sending the response to the FCB PWB did not match. FCB PWB did not match. Procedure Procedure Ask customer to request a re-resend. Ask customer to request a re-resend. Status-indicator-raps Revision January 2007 033-742, 033-743 2-420 WorkCentre 7132...
  • Page 454 When transferring image data to the FCB PWB, the conditions for sending the response to the FCB PWB did not match. FCB PWB did not match. Procedure Procedure Ask customer to request a re-resend. Ask customer to request a re-resend. Revision Status-indicator-raps January 2007 033-744, 033-745 WorkCentre 7132 2-421...
  • Page 455 When requesting to start the service from the FCB PWB, the job could not be created due to FCB PWB did not match. causes such as job number overflow. Procedure Procedure Ask customer to request a re-resend. Ask customer to request a re-resend. Status-indicator-raps Revision January 2007 033-746, 033-747 2-422 WorkCentre 7132...
  • Page 456 Enlargement of error free image data failed when image data was retrieved from the FCB PWB. Initial Actions Procedure Power off/on Ask customer to cancel the job and resend. Procedure Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 033-749, 033-750 WorkCentre 7132 2-423...
  • Page 457 No action is necessary as it will automatically restart after exiting the print prohibited time period. Procedure Check the electrical connections on the FCB PWB. If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 033-751, 033-755 2-424 WorkCentre 7132...
  • Page 458 Fax printing is cancelled by the defect of the Fax Card. Procedure Procedure Ask customer to cancel the job and resend. Ask customer to cancel the job and resend. If the problem continues, replace the Fax PWB (PL 11.3). Revision Status-indicator-raps January 2007 033-790, 033-755 WorkCentre 7132 2-425...
  • Page 459 033-792 Fax Control RAP BSD-ON:16.1/17.1 The RCC Service was immediately terminated. Procedure Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 033-792 2-426 WorkCentre 7132...
  • Page 460 If the problem persists perform GP 2 Fax Checkout. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 034-211 , 034-212 WorkCentre 7132 2-427...
  • Page 461 Procedure Ask customer to verify that the specified channel is installed. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 034-500 , 034-501 2-428 WorkCentre 7132...
  • Page 462 A send error is detected in the Recipients Print Sets function when the receiving Fax does not support remote collating and copying. Procedure Procedure Ask customer to cancel the job and resend. Ask customer to reconfigure the job and resend. Revision Status-indicator-raps January 2007 034-505, 034-506 WorkCentre 7132 2-429...
  • Page 463 Ask customer to allow a 5 minute recovery time and then resend. Ask customer to check if the password, mailbox number or document for valid polling. Ask customer to cancel the job and then resend. Status-indicator-raps Revision January 2007 034-507, 034-508 2-430 WorkCentre 7132...
  • Page 464 Check the Fax line connection (telephone line). Ask customer to cancel the job and then resend. Ask customer to allow a 5 minute recovery time and then resend. Ask customer to cancel the job and then resend. Revision Status-indicator-raps January 2007 034-509, 034-510 WorkCentre 7132 2-431...
  • Page 465 There is a problem with the receiving Fax. Ask customer to cancel the job and then resend. There is a problem with the receiving Fax. Ask customer to cancel the job and then resend. Status-indicator-raps Revision January 2007 034-511 , 034-512 2-432 WorkCentre 7132...
  • Page 466 Procedure Procedure Check the Fax line connection (telephone line). Check Fax setup. Ask customer to cancel the job and then resend. Ask customer to cancel the job and then resend. Revision Status-indicator-raps January 2007 034-513, 034-514 WorkCentre 7132 2-433...
  • Page 467 Check the Fax line connection (telephone line). Ask customer to cancel the job and then resend. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 034-515, 034-519 2-434 WorkCentre 7132...
  • Page 468 Ask customer to allow a 5 minute recovery time and then resend. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 034-520, 034-522 WorkCentre 7132 2-435...
  • Page 469 The Fax controller was unable to accept the service when it is in a prohibited state. A manual transmission was requested during dialing. Procedure Procedure Ask customer to allow a 5 minute recovery time and then resend. Ask customer to resend. Status-indicator-raps Revision January 2007 034-523, 034-528 2-436 WorkCentre 7132...
  • Page 470 Ask customer to check the size of the paper loaded in the tray. If the problem persists perform GP 2 Fax Checkout. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 034-529, 034-530 WorkCentre 7132 2-437...
  • Page 471 Check the Fax line connection (telephone line). If the problem persists check the connections on the FCB PWB. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 034-550, 034-702 2-438 WorkCentre 7132...
  • Page 472 If the problem persists perform GP 2 Fax Checkout. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 034-703, 034-704 WorkCentre 7132 2-439...
  • Page 473 If the problem persists perform GP 2 Fax Checkout. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 034-705, 034-706 2-440 WorkCentre 7132...
  • Page 474 If the problem persists perform GP 2 Fax Checkout. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 034-707, 034-708 WorkCentre 7132 2-441...
  • Page 475 If the problem persists perform GP 2 Fax Checkout. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 034-709, 034-710 2-442 WorkCentre 7132...
  • Page 476 Check the Fax line connection (telephone line). If the problem persists check the connections on the FCB PWB. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 034-711, 034-712 WorkCentre 7132 2-443...
  • Page 477 034-714 Fax Communication RAP There is a transmission time-out. There is a wait release time-out. Procedure Procedure Ask customer to cancel the job and resend. Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 034-713, 034-714 2-444 WorkCentre 7132...
  • Page 478 034-716 Fax Communication RAP There is a wait release complete time-out. There is a connection time-out. Procedure Procedure Ask customer to cancel the job and resend. Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 034-715, 034-716 WorkCentre 7132 2-445...
  • Page 479 If the problem persists perform GP 2 Fax Checkout. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 034-717, 034-718 2-446 WorkCentre 7132...
  • Page 480 Check the Fax line connection (telephone line). If the problem persists check the connections on the FCB PWB. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 034-719, 034-720 WorkCentre 7132 2-447...
  • Page 481 There is an internal fax communication error during preparation to transmit the fax. Procedure Procedure Ask customer to cancel the job and resend. Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 034-722, 034-724 2-448 WorkCentre 7132...
  • Page 482 There is an internal fax communication error during preparation to transmit the fax. The I/F buffer is busy. Procedure Procedure Ask customer to cancel the job and resend. Ask customer to allow a 5 minute recovery time and then resend. Revision Status-indicator-raps January 2007 034-725, 034-726 WorkCentre 7132 2-449...
  • Page 483 Check the Fax line connection (telephone line). If the problem persists check the connections on the FCB PWB. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 034-729, 034-730 2-450 WorkCentre 7132...
  • Page 484 If the problem persists perform GP 2 Fax Checkout. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 034-731, 034-732 WorkCentre 7132 2-451...
  • Page 485 Check the Fax line connection (telephone line). If the problem persists check the connections on the FCB PWB. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 034-733, 034-735 2-452 WorkCentre 7132...
  • Page 486 The control failed during call response. Ask customer to cancel the job and resend. Procedure Replace the FCB PWB (PL 11.3) If the problem persists replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 034-736, 034-737 WorkCentre 7132 2-453...
  • Page 487 If the problem persists perform GP 2 Fax Checkout. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 034-738, 034-739 2-454 WorkCentre 7132...
  • Page 488 If the problem persists perform GP 2 Fax Checkout. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 034-740, 034-741 WorkCentre 7132 2-455...
  • Page 489 If the problem persists check the connections on the FCB PWB. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 034-742, 034-743 2-456 WorkCentre 7132...
  • Page 490 Check the Fax line connection (telephone line). If the problem persists check the connections on the FCB PWB. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 034-744, 034-745 WorkCentre 7132 2-457...
  • Page 491 If the problem persists check the connections on the FCB PWB. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 034-746, 034-747 2-458 WorkCentre 7132...
  • Page 492 The specified line can not be used. There is a network busy error. Procedure Procedure Ask customer to cancel the job and resend. Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 034-748, 034-749 WorkCentre 7132 2-459...
  • Page 493 There is an error on the network. There is a temporary error on the network. Procedure Procedure Ask customer to cancel the job and resend. Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 034-750, 034-751 2-460 WorkCentre 7132...
  • Page 494 034-753 Fax Communication RAP The receiving Fax is busy. The receiving Fax is not responding. Procedure Procedure Ask customer to cancel the job and resend. Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 034-752, 034-753 WorkCentre 7132 2-461...
  • Page 495 034-755 Fax Communication RAP The receiving Fax is not responding. The receiving Fax refused the call. Procedure Procedure Ask customer to cancel the job and resend. Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 034-754, 034-755 2-462 WorkCentre 7132...
  • Page 496 There is a fault at the receiving Fax. There is a fault at the receiving Fax. Procedure Procedure Ask customer to cancel the job and resend. Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 034-756, 034-757 WorkCentre 7132 2-463...
  • Page 497 The destination Fax number is invalid or incorrect. There is a network error. Procedure Procedure Ask customer verify the Fax number and resend. Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 034-758, 034-759 2-464 WorkCentre 7132...
  • Page 498 There is no line or route to the destination. The Fax number format is invalid. Procedure Procedure Ask customer to cancel the job and resend. Ask customer verify the Fax number and resend. Revision Status-indicator-raps January 2007 034-760, 034-761 WorkCentre 7132 2-465...
  • Page 499 There is a problem with the destination. Fax communication with the receiving Fax is not authorized. Procedure Procedure Ask customer to cancel the job and resend. Ask customer to verify the Fax number and resend. Status-indicator-raps Revision January 2007 034-762, 034-763 2-466 WorkCentre 7132...
  • Page 500 If the problem persists perform GP 2 Fax Checkout. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 034-764, 034-765 WorkCentre 7132 2-467...
  • Page 501 If the problem persists perform GP 2 Fax Checkout. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 034-766, 034-767 2-468 WorkCentre 7132...
  • Page 502 If the problem persists perform GP 2 Fax Checkout. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 034-768, 034-769 WorkCentre 7132 2-469...
  • Page 503 If the problem persists perform GP 2 Fax Checkout. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 034-770, 034-771 2-470 WorkCentre 7132...
  • Page 504 Check the Fax line connection (telephone line). If the problem persists check the connections on the FCB PWB. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 034-772, 034-773 WorkCentre 7132 2-471...
  • Page 505 Check the Fax line connection (telephone line). If the problem persists check the connections on the FCB PWB. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 034-774, 034-775 2-472 WorkCentre 7132...
  • Page 506 A required information element is missing. An undefined type of message was received. Procedure Procedure Ask customer to cancel the job and resend. Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 034-776, 034-777 WorkCentre 7132 2-473...
  • Page 507 An incorrect message was received. No information was received, or the information is not defined. Procedure Procedure Ask customer to cancel the job and resend. Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 034-778, 034-779 2-474 WorkCentre 7132...
  • Page 508 Invalid information was received. A received message is not compatible with the call status. Procedure Procedure Ask customer to cancel the job and resend. Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 034-780, 034-781 WorkCentre 7132 2-475...
  • Page 509 Check the Fax line connection (telephone line). If the problem persists check the connections on the FCB PWB. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 034-782, 034-783 2-476 WorkCentre 7132...
  • Page 510 The destination Fax number changed. An incompatible destination error was received. Procedure Procedure Ask customer to verify the Fax number and resend. Ask customer to verify the Fax number and resend. Revision Status-indicator-raps January 2007 034-784, 034-785 WorkCentre 7132 2-477...
  • Page 511 If the problem persists check the connections on the FCB PWB. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 034-786, 034-787 2-478 WorkCentre 7132...
  • Page 512 If the problem persists perform GP 2 Fax Checkout. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 034-788, 034-789 WorkCentre 7132 2-479...
  • Page 513 If the problem persists perform GP 2 Fax Checkout. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 034-790, 034-791 2-480 WorkCentre 7132...
  • Page 514 If the problem persists perform GP 2 Fax Checkout. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 034-792, 034-793 WorkCentre 7132 2-481...
  • Page 515 If the problem persists perform GP 2 Fax Checkout. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 034-794, 034-795 2-482 WorkCentre 7132...
  • Page 516 034-796 Fax Communication Channel RAP Incorrect information in the dial data (Recipient Telephone Number). Procedure Ask customer to verify the Fax number and resend. Revision Status-indicator-raps January 2007 034-796 WorkCentre 7132 2-483...
  • Page 517 Status-indicator-raps Revision January 2007 034-796 2-484 WorkCentre 7132...
  • Page 518 Retry job. If retry failed, replace the FaxG3-ROM and perform VerUP operation on the DLD If the problem persists perform GP 2 Fax Checkout. method again. If the problem persists replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 035-500, 035-550 WorkCentre 7132 2-485...
  • Page 519 There is a problem with the receiving Fax. Ask customer to cancel the job and resend. If the problem persists perform GP 2 Fax Checkout. If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 035-700, 035-701 2-486 WorkCentre 7132...
  • Page 520 There is a problem with the receiving Fax. Ask customer to cancel the job and resend. There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Check the connections on the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 035-702 , 035-703 WorkCentre 7132 2-487...
  • Page 521 There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Procedure There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 035-704, 035-705 2-488 WorkCentre 7132...
  • Page 522 There is a problem with the receiving Fax. Ask customer to cancel the job and resend. There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 035-706, 035-707 WorkCentre 7132 2-489...
  • Page 523 Procedure If the problem persists reduce the send speed and then repeat the operation. There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 035-708 , 035-709 2-490 WorkCentre 7132...
  • Page 524 There is a problem with the receiving Fax. Ask customer to cancel the job and resend. There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 035-710, 035-711 WorkCentre 7132 2-491...
  • Page 525 Fax requires an analog only phone line (can be used for voice There is a problem with the receiving Fax. Ask customer to cancel the job and resend. only). Status-indicator-raps Revision January 2007 035-712, 035-713 2-492 WorkCentre 7132...
  • Page 526 Ask customer to cancel the job, verify any passwords, and resend. • No originals for polling • Paper jam on the receiving Fax Procedure There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 035-714, 035-715 WorkCentre 7132 2-493...
  • Page 527 There is a problem with the receiving Fax. Ask customer to cancel the job and resend. There is a problem with the receiving Fax. Ask customer to cancel the job and resend. If the problem persists reduce the send speed and then repeat the operation. Status-indicator-raps Revision January 2007 035-716, 035-717 2-494 WorkCentre 7132...
  • Page 528 There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Procedure There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 035-718, 035-719 WorkCentre 7132 2-495...
  • Page 529 There is a problem with the receiving Fax. Ask customer to cancel the job and resend. • Memory is full Procedure There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 035-720, 035-721 2-496 WorkCentre 7132...
  • Page 530 Fax. Procedure Procedure Ask customer to cancel the job and resend. There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 035-722, 035-723 WorkCentre 7132 2-497...
  • Page 531 There is a problem with the receiving Fax. Ask customer to cancel the job and resend. resend fails Fax transmission cannot be used and another method of transmitting the data is required. Status-indicator-raps Revision January 2007 035-724, 035-725 2-498 WorkCentre 7132...
  • Page 532 There is a problem with the receiving Fax. Ask customer to cancel the job and resend. There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 035-726, 035-727 WorkCentre 7132 2-499...
  • Page 533 The Fax controller could not receive the EOL (End of Line) signal within 10sec in Phase-C (message transmission). Procedure There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 035-728, 035-729 2-500 WorkCentre 7132...
  • Page 534 Link Control) signal was sent. Procedure Ask customer to cancel the job and resend. Procedure There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 035-730 , 035-731 WorkCentre 7132 2-501...
  • Page 535 There is a problem with the receiving Fax. Ask customer to cancel the job and resend. There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 035-732, 035-733 2-502 WorkCentre 7132...
  • Page 536 There is a problem with the receiving Fax. Ask customer to cancel the job and resend. There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 035-734, 035-735 WorkCentre 7132 2-503...
  • Page 537 There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Procedure There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 035-736, 035-737 2-504 WorkCentre 7132...
  • Page 538 There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Procedure There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 035-738, 035-739 WorkCentre 7132 2-505...
  • Page 539 There is a problem with the receiving Fax. Ask customer to cancel the job and resend. There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 035-740, 035-741 2-506 WorkCentre 7132...
  • Page 540 There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Procedure There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 035-742, 035-743 WorkCentre 7132 2-507...
  • Page 541 There is a problem with the receiving Fax. Ask customer to cancel the job and resend. There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 035-744, 035-745 2-508 WorkCentre 7132...
  • Page 542 If the problem persists perform GP 2 Fax Checkout. If the connections are good then there is a problem with the customers PBX (Private Branch Exchange) line or the receiving fax. Revision Status-indicator-raps January 2007 035-746 , 035-747 WorkCentre 7132 2-509...
  • Page 543 The customer terminated the transmission. Ask customer to resend the job. Procedure There is a problem with the receiving Fax. Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 035-748, 035-749 2-510 WorkCentre 7132...
  • Page 544 The operation was stopped during document sending by using the Stop button. Procedure Procedure Ask customer to cancel the job and resend. Ask customer to cancel the job and resend. Revision Status-indicator-raps January 2007 035-750 , 035-751 WorkCentre 7132 2-511...
  • Page 545 Procedure Ask customer to cancel the job and resend in separate parts. Check the electrical connections on the FCB PWB (PL 11.3). Ask customer to cancel the job and resend. Status-indicator-raps Revision January 2007 035-752 , 035-762 2-512 WorkCentre 7132...
  • Page 546 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-500, 036-501 WorkCentre 7132 2-513...
  • Page 547 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-502, 036-503 2-514 WorkCentre 7132...
  • Page 548 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-504, 036-505 WorkCentre 7132 2-515...
  • Page 549 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-506, 036-507 2-516 WorkCentre 7132...
  • Page 550 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-508, 036-509 WorkCentre 7132 2-517...
  • Page 551 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-510, 036-511 2-518 WorkCentre 7132...
  • Page 552 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-512, 036-513 WorkCentre 7132 2-519...
  • Page 553 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-514, 036-515 2-520 WorkCentre 7132...
  • Page 554 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-516, 036-517 WorkCentre 7132 2-521...
  • Page 555 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-518, 036-519 2-522 WorkCentre 7132...
  • Page 556 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-520, 036-521 WorkCentre 7132 2-523...
  • Page 557 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-522, 036-523 2-524 WorkCentre 7132...
  • Page 558 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-524, 036-525 WorkCentre 7132 2-525...
  • Page 559 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-526, 036-527 2-526 WorkCentre 7132...
  • Page 560 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-528, 036-529 WorkCentre 7132 2-527...
  • Page 561 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-530, 036-531 2-528 WorkCentre 7132...
  • Page 562 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-532, 036-533 WorkCentre 7132 2-529...
  • Page 563 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-534, 036-535 2-530 WorkCentre 7132...
  • Page 564 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-536, 036-537 WorkCentre 7132 2-531...
  • Page 565 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-538, 036-539 2-532 WorkCentre 7132...
  • Page 566 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-540, 036-541 WorkCentre 7132 2-533...
  • Page 567 Perform GP 2 Fax Checkout. Procedure If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. Perform GP 2 Fax Checkout. Status-indicator-raps Revision January 2007 036-542, 036-550 2-534 WorkCentre 7132...
  • Page 568 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-700, 036-701 WorkCentre 7132 2-535...
  • Page 569 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-702, 036-703 2-536 WorkCentre 7132...
  • Page 570 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-704, 036-705 WorkCentre 7132 2-537...
  • Page 571 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-706, 036-707 2-538 WorkCentre 7132...
  • Page 572 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-708, 036-709 WorkCentre 7132 2-539...
  • Page 573 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-710, 036-711 2-540 WorkCentre 7132...
  • Page 574 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-712, 036-713 WorkCentre 7132 2-541...
  • Page 575 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-714, 036-715 2-542 WorkCentre 7132...
  • Page 576 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-716, 036-717 WorkCentre 7132 2-543...
  • Page 577 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-718, 036-719 2-544 WorkCentre 7132...
  • Page 578 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-720, 036-721 WorkCentre 7132 2-545...
  • Page 579 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-722, 036-723 2-546 WorkCentre 7132...
  • Page 580 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-724, 036-725 WorkCentre 7132 2-547...
  • Page 581 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-726, 036-727 2-548 WorkCentre 7132...
  • Page 582 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-728, 036-729 WorkCentre 7132 2-549...
  • Page 583 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-730, 036-731 2-550 WorkCentre 7132...
  • Page 584 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-732, 036-733 WorkCentre 7132 2-551...
  • Page 585 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-734, 036-735 2-552 WorkCentre 7132...
  • Page 586 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-736, 036-737 WorkCentre 7132 2-553...
  • Page 587 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-738, 036-739 2-554 WorkCentre 7132...
  • Page 588 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-740, 036-741 WorkCentre 7132 2-555...
  • Page 589 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-742, 036-743 2-556 WorkCentre 7132...
  • Page 590 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-744, 036-745 WorkCentre 7132 2-557...
  • Page 591 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-746, 036-747 2-558 WorkCentre 7132...
  • Page 592 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-748, 036-749 WorkCentre 7132 2-559...
  • Page 593 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-750, 036-751 2-560 WorkCentre 7132...
  • Page 594 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-752, 036-753 WorkCentre 7132 2-561...
  • Page 595 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-754, 036-755 2-562 WorkCentre 7132...
  • Page 596 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-756, 036-757 WorkCentre 7132 2-563...
  • Page 597 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-758, 036-759 2-564 WorkCentre 7132...
  • Page 598 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-760, 036-761 WorkCentre 7132 2-565...
  • Page 599 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-762, 036-763 2-566 WorkCentre 7132...
  • Page 600 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-764, 036-765 WorkCentre 7132 2-567...
  • Page 601 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-766, 036-767 2-568 WorkCentre 7132...
  • Page 602 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-768, 036-769 WorkCentre 7132 2-569...
  • Page 603 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-770, 036-771 2-570 WorkCentre 7132...
  • Page 604 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-772, 036-773 WorkCentre 7132 2-571...
  • Page 605 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-774, 036-775 2-572 WorkCentre 7132...
  • Page 606 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-776, 036-777 WorkCentre 7132 2-573...
  • Page 607 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-778, 036-779 2-574 WorkCentre 7132...
  • Page 608 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-780, 036-781 WorkCentre 7132 2-575...
  • Page 609 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-782, 036-783 2-576 WorkCentre 7132...
  • Page 610 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-784, 036-785 WorkCentre 7132 2-577...
  • Page 611 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-786, 036-787 2-578 WorkCentre 7132...
  • Page 612 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-788, 036-789 WorkCentre 7132 2-579...
  • Page 613 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-790, 036-791 2-580 WorkCentre 7132...
  • Page 614 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-792, 036-793 WorkCentre 7132 2-581...
  • Page 615 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-794, 036-795 2-582 WorkCentre 7132...
  • Page 616 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Revision Status-indicator-raps January 2007 036-796, 036-797 WorkCentre 7132 2-583...
  • Page 617 If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel If the checkout is good then there is a problem with the receiving fax. Ask customer to cancel the job and resend. the job and resend. Status-indicator-raps Revision January 2007 036-798, 036-799 2-584 WorkCentre 7132...
  • Page 618 If no problems are found replace the MCU PWB (PL 11.1). Return to Service Call Procedures. Perform GP 10 Loading and Upgrading Software for the IOT. [041-310] persists. Return to Service Call Procedures. Replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 041-310, 041-311 WorkCentre 7132 2-585...
  • Page 619 +24 VDC distribution and Wire Net +24VDC-1 to Wire Net +24VDC-6. • If no problems are found replace the MCU PWB (PL 11.1). • If no problems are found replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 041-312, 041-314 2-586 WorkCentre 7132...
  • Page 620 Check the harness wires for damage on BSD 1.2A, and 9.3. • If no problems are found replace the MCU PWB (PL 11.1). • If no problems are found replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 041-319, 041-320 WorkCentre 7132 2-587...
  • Page 621 Turn on the power again. [041-340] persists. Return to Service Call Procedures. Initialize NVM. [041-340] persists. Return to Service Call Procedures. Reload software. If the problem persists, replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 041-323, 041-340 2-588 WorkCentre 7132...
  • Page 622 Return to Service Call Procedures. Return to Service Call Procedures. Initialize NVM. [041-341] persists. Replace the MCU PWB (PL 11.1). Return to Service Call Procedures. Replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 041-341, 041-342 WorkCentre 7132 2-589...
  • Page 623 If the problem continues, replace the DIMM’s (PL 11.2). If the problem continues, replace the DIMM’s (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2) If the problem persists, replace the ESS PWB (PL 11.2) Status-indicator-raps Revision January 2007 041-500, 041-501 2-590 WorkCentre 7132...
  • Page 624 Remove the foreign substances that are interfering with operation and correct the installa- tion failure. Replace the Drum Drive Assembly (PL 1.1) If the problem persists, replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 042-311, 042-313 WorkCentre 7132 2-591...
  • Page 625 Replace the Main Drive Assembly (PL 1.1) If the problem persists, replace the MCU PWB (PL Replace the Main Drive Assembly (PL 1.1) If the problem persists, replace the MCU PWB (PL 11.1). 11.1). Status-indicator-raps Revision January 2007 042-324, 042-325 2-592 WorkCentre 7132...
  • Page 626 042-400 Filter Life RAP The Filter Failed. Procedure Replace the Filter (PL 12.2). Revision Status-indicator-raps January 2007 042-400 WorkCentre 7132 2-593...
  • Page 627 Status-indicator-raps Revision January 2007 042-400 2-594 WorkCentre 7132...
  • Page 628 ESS PWB (PL 11.2). • MCU PWB (PL 11.1). Power OFF and then ON. The problem continues. Repair and/or replace as required. Rerun the job. Replace the IIT/IPS PWB (PL 13.3). Revision Status-indicator-raps January 2007 045-310, 045-311 WorkCentre 7132 2-595...
  • Page 629 Replace the ROS Unit (PL 3.1). If the problem continues, replace the MCU PWB (PL 11.1). Rerun the job. Replace the IIT/IPS PWB (PL 13.3). If the problem continues, replace the ROS (PL 3.1). Status-indicator-raps Revision January 2007 045-321, 045-322 2-596 WorkCentre 7132...
  • Page 630 Replace the MCU PWB (PL 11.1). If the problem continues, replace the ROS Unit (PL 3.1). Replace the MCU PWB (PL 11.1). If the problem continues, replace the ROS Unit (PL 3.1). Revision Status-indicator-raps January 2007 045-323, 045-324 WorkCentre 7132 2-597...
  • Page 631 Replace the MCU PWB (PL 11.1). If the problem continues, replace the ROS Unit (PL 3.1). Replace the MCU PWB (PL 11.1). If the problem continues, replace the ROS Unit (PL 3.1). Status-indicator-raps Revision January 2007 045-325, 045-326 2-598 WorkCentre 7132...
  • Page 632 Replace the MCU PWB (PL 11.1). If the problem continues, replace the ROS Unit (PL 3.1). Replace the MCU PWB (PL 11.1). If the problem continues, replace the ROS Unit (PL 3.1). Revision Status-indicator-raps January 2007 045-327, 045-328 WorkCentre 7132 2-599...
  • Page 633 Replace the MCU PWB (PL 11.1). If the problem continues, replace the ROS Unit (PL 3.1). Replace the MCU PWB (PL 11.1). If the problem continues, replace the ROS Unit (PL 3.1). Status-indicator-raps Revision January 2007 045-329, 045-330 2-600 WorkCentre 7132...
  • Page 634 Replace the MCU PWB (PL 11.1). If the problem continues, replace the ROS Unit (PL 3.1). Replace the MCU PWB (PL 11.1). If the problem continues, replace the ROS Unit (PL 3.1). Revision Status-indicator-raps January 2007 045-331, 045-332 WorkCentre 7132 2-601...
  • Page 635 Replace the MCU PWB (PL 11.1). If the problem continues, replace the ROS Unit (PL 3.1). Replace the MCU PWB (PL 11.1). If the problem continues, replace the ROS Unit (PL 3.1). Status-indicator-raps Revision January 2007 045-333, 045-334 2-602 WorkCentre 7132...
  • Page 636 Replace the Fuser (PL 5.1). If the problem continues, replace the MCU PWB (PL 11.1). Replace the MCU PWB (PL 11.1). If the problem continues, replace the ROS Unit (PL 3.1). Revision Status-indicator-raps January 2007 045-335, 045-336 WorkCentre 7132 2-603...
  • Page 637 Check the connections and wiring between the MCU PWB and the ROS Unit. The connec- tions and wiring are OK. Repair replace as required (PL 11.1, PL 3.1). Replace the MCU PWB (PL 11.1). If the problem continues, replace the ROS Unit (PL 3.1). Status-indicator-raps Revision January 2007 045-337 2-604 WorkCentre 7132...
  • Page 638 Go to BSD 1.2 and troubleshoot the +24VDC circuit. Replace the Offset Motor 2 (PL 8.4) If the problem persists, replace the MCU PWB (PL 11.1). Replace the MCUPWB (PL 11.1). Revision Status-indicator-raps January 2007 047-211, 047-214 WorkCentre 7132 2-605...
  • Page 639 Flag 2). The wire between J416 and J8843 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Replace the Finisher PWB (PL 17.12) If the problem persists, replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 047-216 2-606 WorkCentre 7132...
  • Page 640 Replace the ROS Unit (PL 3.1) If the problem persists, replace the MCU PWB (PL 11.1). Install the Xero/Developer Cartridge securely. Measure the voltage between the MCU PWB P401-B2 (+) and GND (-) (BSD 6.4). The volt- age is +5VDC. Revision Status-indicator-raps January 2007 061-320 WorkCentre 7132 2-607...
  • Page 641 3/Flag 4). The wire between J401 and J219 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Replace the ROS Fan (PL 3.1). Replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 061-325, 061-333 2-608 WorkCentre 7132...
  • Page 642 There is a failure in the +5 VDC interlock circuit. Procedure Procedure Replace the ROS (PL 3.1). Go to BSDs 1.3 and/or 1.4 to troubleshoot the +5VDC Interlock circuit. Repair as required. Revision Status-indicator-raps January 2007 061-344, 061-345 WorkCentre 7132 2-609...
  • Page 643 Status-indicator-raps Revision January 2007 061-344, 061-345 2-610 WorkCentre 7132...
  • Page 644 Flag 4). The wire between J720 and J320 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Replace the IIT/IPS PWB (PL 13.3) If the problem persists, replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 062-210 , 062-211 WorkCentre 7132 2-611...
  • Page 645 J750 are conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Replace the IIT/IPS PWB (PL 13.3). If the problem persists, replace the DADF PWB (PL 16.3). Status-indicator-raps Revision January 2007 062-220, 062-277 2-612 WorkCentre 7132...
  • Page 646 Measure the voltage between the IIT/IPS PWB P722-B2 (+) and GND (-) (BSD 6.1 Flag Actuate the Platen Angle Sensor with paper. The voltage changes. Replace the Platen Angle Sensor (PL 13.4). Replace the Platen Angle Sensor (PL 13.4). Replace the IIT/IPS PWB (PL 13.3). Revision Status-indicator-raps January 2007 062-278, 062-300 WorkCentre 7132 2-613...
  • Page 647 Flag 4). The wire between J720 and J320 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Replace the IIT/IPS PWB (PL 13.3). If the problem persists, replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 062-310 , 062-311 2-614 WorkCentre 7132...
  • Page 648 Switch on the power. The problem persists. Replace the CCD FAn (PL 8.4). Return to Service Call Procedures. Check CCD Fan connections and wiring for damage. Replace the IIT/IPS PWB (PL 13.3). Revision Status-indicator-raps January 2007 062-345 , 062-357 WorkCentre 7132 2-615...
  • Page 649 Check the wire between J722 and J721 for an open circuit or a short circuit (BSD 6.3 Flag 1). The wire between J722 and J721 is conducting without an open circuit or a short circuit. Status-indicator-raps Revision January 2007 062-360 2-616 WorkCentre 7132...
  • Page 650 Check the connections of P/J700 and P/J710. P/J700 and P/J710 are connected cor- rectly. Connect P/J700 and P/J710. Replace the Lens Kit Assembly (PL 11.4) If the problem persists, replace the IIT/IPS PWB (PL 13.3). Revision Status-indicator-raps January 2007 062-362, 062-371 WorkCentre 7132 2-617...
  • Page 651 Check the connections of P/J700 and P/J710. P/J700 and P/J710 are connected cor- rectly. Connect P/J700 and P/J710. Replace the Lens Kit Assembly (PL 13.4) If the problem persists, replace the IIT/IPS PWB (PL 13.3). Status-indicator-raps Revision January 2007 062-380, 062-386 2-618 WorkCentre 7132...
  • Page 652 Connect the connectors. Return to Service Call Procedures Switch on the power. The problem persists. Replace the IIT/IPS PWB (PL 13.3). Return to Service Call Procedures Replace the IIT/IPS PWB (PL 13.3). Revision Status-indicator-raps January 2007 062-389, 062-392 WorkCentre 7132 2-619...
  • Page 653 If the problem persists replace the IIT/IPS PWB (PL 13.3). Perform Max Setup (ADJ 9.1.2) if the IIT/IPS PWB was replaced. If the problem persists, replace the Lens Kit Assembly (PL 13.4). Perform DADF Registration Setup (ADJ 15.1.4). Status-indicator-raps Revision January 2007 062-393, 062-500 2-620 WorkCentre 7132...
  • Page 654 Ask the customer to verify that the document is not a prohibited document. Refer to Prohibited Documents in SGS 12. If the document is not prohibited, replace the IIT/IPS PWB (PL 13.3). Revision Status-indicator-raps January 2007 062-790 WorkCentre 7132 2-621...
  • Page 655 Status-indicator-raps Revision January 2007 062-790 2-622 WorkCentre 7132...
  • Page 656 Replace the Extension PWB (PL 9.2). Disconnect and reconnect the Extension PWB. If the problem persists, replace the Extension PWB (PL 9.2). If the problem persists, replace the IIT/IPS PWB (PL 11.3). Revision Status-indicator-raps January 2007 063-210, 063-220 WorkCentre 7132 2-623...
  • Page 657 Disconnect and reconnect the Extension PWB. If the problem persists, replace the DIMM (PL 11.3). If the problem persists, replace the Extension PWB (PL 9.2). If the problem persists, replace the Extension PWB (PL 9.2). Status-indicator-raps Revision January 2007 063-230, 063-240 2-624 WorkCentre 7132...
  • Page 658 Check that the prom on the IIT/IPS PWB is seated properly. If the above checks are OK, replace the IIT/IPS PWB (PL 13.3). Perform Max Setup (ADJ 9.1.2) if the IIT/IPS PWB was replaced. Perform DADF Registration Setup (ADJ 15.1.4). Revision Status-indicator-raps January 2007 063-500 WorkCentre 7132 2-625...
  • Page 659 Status-indicator-raps Revision January 2007 063-500 2-626 WorkCentre 7132...
  • Page 660 Check that the prom on the IIT/IPS PWB is seated properly. If the above checks are OK, replace the IIT/IPS PWB (PL 13.3). Perform Max Setup (ADJ 9.1.2) if the IIT/IPS PWB was replaced. Perform DADF Registration Setup (ADJ 15.1.4). Revision Status-indicator-raps January 2007 065-210, 065-211 WorkCentre 7132 2-627...
  • Page 661 There is a light level failure in the CIS. Procedure Procedure Clean the white reference strip. Clean the white reference strip. If the problem persists check electrical connections between IIT and DADF. Status-indicator-raps Revision January 2007 065-212, 065-213 2-628 WorkCentre 7132...
  • Page 662 The DIMM 2 failed on the Extension PWB. The DIMM 3 failed on the Extension PWB. Procedure Procedure Disconnect and reconnect the DIMM 2 on the Extension PWB. Disconnect and reconnect the DIMM 3 on the Extension PWB. Revision Status-indicator-raps January 2007 065-215, 065-216 WorkCentre 7132 2-629...
  • Page 663 Check electrical connections between IIT and DADF. Disconnect and reconnect CIS and Check electrical connections between IIT and DADF. Extension PWB. If the problem persists, replace the IF PWB (PL 13.2) Status-indicator-raps Revision January 2007 065-219, 065-220 2-630 WorkCentre 7132...
  • Page 664 Actuate the Tray 1 Pre Feed Sensor (PL 2.3) with paper. The display changes. Check the Connection of P/J133, P/J611 and P/J424. P/J133, P/J611 and P/J424 are connected correctly. Connect P/J133, P/J611 and P/J424. Revision Status-indicator-raps January 2007 071-100 WorkCentre 7132 2-631...
  • Page 665 Replace the MCU PWB (PL 11.1). Measure the voltage between MCU PWB P/J424-A14 (+) and GND (-) (BSD 8.1 Flag 2). Actuate the Tray 1 Pre Feed Sensor with paper. The voltage changes. Status-indicator-raps Revision January 2007 071-101 2-632 WorkCentre 7132...
  • Page 666 1). Actuate the Registration Sensor with paper. The voltage changes. Replace the Registration Sensor (PL 2.5). Replace the MCU PWB (PL 11.1). Check the paper transport drives and repair as required (PL 1.1, PL 2.5). Revision Status-indicator-raps January 2007 071-105 WorkCentre 7132 2-633...
  • Page 667 Replace the Tray 1 Paper Size Switch (PL 2.1). Check the Tray 1 actuator on the back of Tray 1. The actuator is good. Repair as required (PL 2.1) Go to the OF 2 Size Switch Assy RAP. Status-indicator-raps Revision January 2007 071-211, 071-212 2-634 WorkCentre 7132...
  • Page 668 Enter Component Control [071-102 Tray 1 Level Sensor]. Manually activate the Tray 1 Level Sensor (PL 2.3). The display changes. Check the connections of P/J100, P/J611 and P/J424. P/J100, P/J611 and P/J424 are connected correctly. Connect P/J100, P/J611 and P/J424. Revision Status-indicator-raps January 2007 071-210 WorkCentre 7132 2-635...
  • Page 669 The Tray 1 Feed Rolls are near end of life. Procedure NOTE: Replace the feed rolls now if the next service call is likely to occur after the rolls reach end of life (PL 2.4). Status-indicator-raps Revision January 2007 071-401 2-636 WorkCentre 7132...
  • Page 670 071-402 Tray 1 Feed Roll Replacement RAP BSD-ON:8.1 The Tray 1 Feed Rolls reached end of life. Procedure Replace the Tray 1 Feed Rolls (PL 2.4). Revision Status-indicator-raps January 2007 071-402 WorkCentre 7132 2-637...
  • Page 671 Check that no paper is at the Tray 1 Feed Out Sensor (PL 14.3 Reflection Sensor). • Check that the sensor is clean and free of paper dust. • Check that the wires between the Tray 1 Feed Out Sensor and P/J548 Status-indicator-raps Revision January 2007 071-900 2-638 WorkCentre 7132...
  • Page 672 Enter Component Control [071-102 Tray 1 Level Sensor]. Manually activate the Tray 1 Level Sensor (PL 2.3). The display changes. Check the connections of P/J100, P/J611 and P/J424. P/J100, P/J611 and P/J424 are connected correctly. Connect P/J100, P/J611 and P/J424. Revision Status-indicator-raps January 2007 071-940 WorkCentre 7132 2-639...
  • Page 673 Status-indicator-raps Revision January 2007 071-940 2-640 WorkCentre 7132...
  • Page 674 Actuate the Tray 2 Pre Feed Sensor (PL 14.3/PL 15.6) with paper. The display changes. Check the Connection of P/J103B, and P/J549. P/J103B, and P/J549 are connected correctly. Connect P/J103B, and P/J549. Revision Status-indicator-raps January 2007 072-100 WorkCentre 7132 2-641...
  • Page 675 Replace the Tray 2 Feed/Lift Motor with the Tray 1 Feed/Lift Motor. Execute Component Control [071-001/002 Tray 2 Feed/Lift Motor ON]. The Tray 2 Feed/ Lift Motor can be heard (the lifted paper plate drops when the tray is opened). Status-indicator-raps Revision January 2007 072-101 2-642 WorkCentre 7132...
  • Page 676 Check the wires between P/J826 and P/J552 for an open circuit or a short circuit (BSD 8.4 Flag 1 / BSD 8.6 Flag 1). The wires between J826 and J552 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Revision Status-indicator-raps January 2007 072-102 WorkCentre 7132 2-643...
  • Page 677 Check the wires between P/J218 and P/J424 for an open circuit or a short circuit (BSD 8.2 Flag 4). The circuit between P/J218 and P/J424 is conducting without an open circuit or a short circuit. Status-indicator-raps Revision January 2007 072-105 2-644 WorkCentre 7132...
  • Page 678 The Tray 2 Level Sensor is installed correctly and the actuator works. Reinstall the Tray 2 Level Sensor (PL 14.3/PL 15.6). Execute Component Control [072-102 Tray 2 Level Sensor]. Manually activate the Tray 2 Level Sensor (PL 14.3/PL 15.6). The display changes. Revision Status-indicator-raps January 2007 072-210 WorkCentre 7132 2-645...
  • Page 679 Replace the Tray 2 Paper Size Switch (PL 14.1). Check the Tray 2 actuator on the back of Tray 2. The actuator is good. Repair as required (PL 14.1) Go to the OF 2 Size Switch Assy RAP. Status-indicator-raps Revision January 2007 072-211 2-646 WorkCentre 7132...
  • Page 680 Tray Module PWB (Flag 5, Flag 6) for an open circuit or short circuit failure. Repair as required. If the problem persists disconnect and reconnect P/J541 on the Tray Module PWB. Revision Status-indicator-raps January 2007 072-212 WorkCentre 7132 2-647...
  • Page 681 The Tray 2 Feed Rolls are near end of life. Procedure NOTE: Replace the feed rolls now if the next service call is likely to occur after the rolls reach end of life (PL 14.4/PL 15.3). Status-indicator-raps Revision January 2007 072-401 2-648 WorkCentre 7132...
  • Page 682 072-402 Tray 2 Feed Roll Replacement RAP BSD-ON:8.1 The Tray 2 Feed Rolls reached end of life. Procedure Replace the Tray 2 Feed Rolls (PL 14.4/PL 15.6). Revision Status-indicator-raps January 2007 072-402 WorkCentre 7132 2-649...
  • Page 683 Check the wires between P/J826 and P/J552 for an open circuit or a short circuit (BSD 8.4 Flag 1 / BSD 8.6 Flag 1). The wires between J826 and J552 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Status-indicator-raps Revision January 2007 072-900 2-650 WorkCentre 7132...
  • Page 684 The Tray 2 Level Sensor is installed correctly and the actuator works. Reinstall the Tray 2 Level Sensor (PL 14.3/PL 15.6). Execute Component Control [072-102 Tray 2 Level Sensor]. Manually activate the Tray 2 Level Sensor (PL 14.3/PL 15.6). The display changes. Revision Status-indicator-raps January 2007 072-940 WorkCentre 7132 2-651...
  • Page 685 Status-indicator-raps Revision January 2007 072-940 2-652 WorkCentre 7132...
  • Page 686 Enter Component Control [073-100 Tray 3 Pre Feed Sensor]. Actuate the Tray 3 Pre Feed Sensor (PL 14.3/PL 15.6) with paper. The display changes. Check the Connection of P/J103B, P/J661B and P/J549. P/J103B, P/J661B and P/ J549 are connected correctly. Revision Status-indicator-raps January 2007 073-100 WorkCentre 7132 2-653...
  • Page 687 Measure the voltage between Tray Module PWB P/J549-29 (+) and GND(-) (BSD8.1 changes. Flag 6). Actuate the Tray 3 Pre Feed Sensor (PL 14.3/PL 15.6) with paper. The voltage changes. Replace the Tray Module PWB (PL 14.7/PL 15.9). Status-indicator-raps Revision January 2007 073-101 2-654 WorkCentre 7132...
  • Page 688 Replace the Tray 3 Pre Feed Sensor (PL 14.3/PL 15.6). Replace the Tray Module PWB (PL 14.7/PL 15.9). Check the paper transport drives and repair as required (PL 14.3, PL 14.6/PL 15.4, PL 15.5, PL 15.6) Revision Status-indicator-raps January 2007 073-101 WorkCentre 7132 2-655...
  • Page 689 Enter Component Control [077-022 2TM/TTM Takeaway Motor ON]. The 2TM/TTM Takeaway Motor (PL 14.7/PL 15.9) can be heard. Check the connections of P/J826 and P/J552. P/J826 and P/J552 are connected cor- rectly. Status-indicator-raps Revision January 2007 073-102 2-656 WorkCentre 7132...
  • Page 690 Check the wires between P/J218 and P/J424 for an open circuit or a short circuit (BSD 8.2 Flag 4). The circuit between P/J218 and P/J424 is conducting without an open circuit or a short circuit. Revision Status-indicator-raps January 2007 073-105 WorkCentre 7132 2-657...
  • Page 691 Enter Component Control [073-102 Tray 3 Level Sensor]. Manually activate the Tray 3 Level Sensor (PL 14.3/PL 15.6). The display changes. Check the connections of P/J101B, P/J661B and P/J549. P/J101B, P/J661B and P/ J549 are connected correctly. Status-indicator-raps Revision January 2007 073-210 2-658 WorkCentre 7132...
  • Page 692 Replace the Tray 3 Paper Size Switch (PL 14.1). Check the Tray 3 actuator on the back of Tray 3. The actuator is good. Repair as required (PL 14.1) Go to the OF 2 Size Switch Assy RAP. Revision Status-indicator-raps January 2007 073-211 WorkCentre 7132 2-659...
  • Page 693 Tray Module PWB (Flag 5, Flag 6) for an open circuit or short circuit failure. Repair as required. If the problem persists disconnect and reconnect P/J541 on the Tray Module PWB. Status-indicator-raps Revision January 2007 073-212 2-660 WorkCentre 7132...
  • Page 694 The Tray 3 Feed Rolls are near end of life. Procedure NOTE: Replace the feed rolls now if the next service call is likely to occur after the rolls reach end of life (PL 14.4/PL 15.3). Revision Status-indicator-raps January 2007 073-401 WorkCentre 7132 2-661...
  • Page 695 073-402 Tray 3 Feed Roll Replacement RAP BSD-ON:8.1 The Tray 3 Feed Rolls reached end of life. Procedure Replace the Tray 3 Feed Rolls (PL 14.4/PL 15.6). Status-indicator-raps Revision January 2007 073-402 2-662 WorkCentre 7132...
  • Page 696 Enter Component Control [077-022 2TM/TTM Takeaway Motor ON]. The 2TM/TTM Takeaway Motor (PL 14.7/PL 15.9) can be heard. Check the connections of P/J826 and P/J552. P/J826 and P/J552 are connected cor- rectly. Revision Status-indicator-raps January 2007 073-900 WorkCentre 7132 2-663...
  • Page 697 Enter Component Control [073-102 Tray 3 Level Sensor]. Manually activate the Tray 3 Level Sensor (PL 14.3/PL 15.6). The display changes. Check the connections of P/J101B, P/J661B and P/J549. P/J101B, P/J661B and P/ J549 are connected correctly. Status-indicator-raps Revision January 2007 073-940 2-664 WorkCentre 7132...
  • Page 698 Execute Component Control [075-001 MSI Feed Solenoid ON]. The MSI Feed Solenoid (PL 9.2) actuates. Check the connections of P/J205, P/J610, and P/J424. P/J205, P/J610, and P/J424 are connected correctly. Connect P/J205, P/J610, and P/J424. Revision Status-indicator-raps January 2007 075-135 WorkCentre 7132 2-665...
  • Page 699 075-401 MSI Feed Roll Life RAP BSD-ON:8.1 The MSI Feed Rolls are near end of life. Procedure NOTE: On the next service call it may be time to replace the Feed Rolls (PL 9.1). Status-indicator-raps Revision January 2007 075-401 2-666 WorkCentre 7132...
  • Page 700 075-402 MSI Feed Roll Replacement RAP BSD-ON:8.1 The MSI Feed Rolls must be replaced. Procedure Replace the MSI Feed Rolls (PL 9.1). Revision Status-indicator-raps January 2007 075-402 WorkCentre 7132 2-667...
  • Page 701 Status-indicator-raps Revision January 2007 075-402 2-668 WorkCentre 7132...
  • Page 702 Check the connection of P/J215. P/J215 is connected correctly. Connect P/J215. Measure the resistance of the Registration Clutch (PL 2.5) between P215-1 and P215-2 (BSD 8.7 Flag 3). The resistance is approx. 240 Ohm. Replace the Registration Clutch (PL 2.5). Revision Status-indicator-raps January 2007 077-101 WorkCentre 7132 2-669...
  • Page 703 Go to the OF 3 (MAIN DRIVE ASSY RAP). Check the paper transport drives and repair as required (PL 11.1). Check the paper transport drives and repair as required (PL 11.1). Status-indicator-raps Revision January 2007 077-103, 077-104 2-670 WorkCentre 7132...
  • Page 704 The paper did not deactuate the Exit Sensor 2 sensor after actuating the sensor. Procedure Check the paper transport drives for interference, components out of position, or faulty drives and repair as required (PL 8.4). Revision Status-indicator-raps January 2007 077-105 WorkCentre 7132 2-671...
  • Page 705 Assembly starts rotating and the Fuser starts up. Go to the OF 3 (MAIN DRIVE ASSY RAP). Check the paper transport drives and repair as required (PL 8.1, PL 8.2, PL 17.11, PL 1.1). Status-indicator-raps Revision January 2007 077-106 , 077-108 2-672 WorkCentre 7132...
  • Page 706 Repair the open circuit or short circuit. Measure the resistance of the Exit 2 Motor (PL 8.4) between J208-1 (COM) and each point of J208-2/3/4/5 (BSD 10.4 Flag 2). The resistance is approx. 10Ohm. Revision Status-indicator-raps January 2007 077-109 WorkCentre 7132 2-673...
  • Page 707 The POB sensor senses paper at the wrong time. Procedure Check the condition of the POB Sensor (PL 10.1) (BSD 10.1). Check the condition of the Registration Clutch (PL 2.5) (BSD 8.7). Status-indicator-raps Revision January 2007 077-110 2-674 WorkCentre 7132...
  • Page 708 077-123 Registration Sensor On Jam RAP BSD-ON:8.7, 10.4, 10.6 Paper is late to the Registration Sensor during a Duplex job. Procedure Check the paper transport sensors and drives and repair as required (PL 2.5, PL 10.1). Revision Status-indicator-raps January 2007 077-123 WorkCentre 7132 2-675...
  • Page 709 Check the wire between J123 and J541 for an open circuit or a short circuit (BSD 10.5 Flag 1/Flag 2). The wire between J123 and J541 is conducting without an open cir- cuit or a short circuit. Status-indicator-raps Revision January 2007 077-130 2-676 WorkCentre 7132...
  • Page 710 Repair the open circuit or short circuit. Measure the resistance of the Exit 2 Motor (PL 8.4) between J208-1 (COM) and each point of J208-2/3/4/5 (BSD 10.4 Flag 2). The resistance is approx. 10Ohm. Revision Status-indicator-raps January 2007 077-131 WorkCentre 7132 2-677...
  • Page 711 Check the circuits between P/J413 on the MCU PWB and P/J541 (2TM) or P/J541 (TTM) on the Tray Module PWB (Flag 5, Flag 6) for an open circuit or short circuit failure. Repair as required. Status-indicator-raps Revision January 2007 077-215 2-678 WorkCentre 7132...
  • Page 712 J410 (BSD 1.3). The wire are connecting successfully when the Front Cover is closed. Replace the Front Cover Interlock Switch (PL 12.1). Replace the MCU PWB (PL 11.1). Check the paper transport drives and repair as required. Revision Status-indicator-raps January 2007 077-300 WorkCentre 7132 2-679...
  • Page 713 Check the wire between P/J135 and P/J420 for an open circuit or a short circuit (BSD 1.3). Repair or replace as required. Measure the voltage between the L/H Cover Interlock Switch P/J135-B2 (+) and GND (-) (BSD 1.3). The voltage is approx. +24VDC. Status-indicator-raps Revision January 2007 077-301 2-680 WorkCentre 7132...
  • Page 714 Check the wire between J554 and FS812 for an open circuit or a short circuit (BSD 1.4). Repair or replace as required. Measure the voltage between the Tray Module SwitchFS813-B2 (+) and GND (-) (BSD 1.4). The voltage is approx. +24VDC. Revision Status-indicator-raps January 2007 077-305 WorkCentre 7132 2-681...
  • Page 715 Measure the voltage between the Duplex Open Switch J124-2 (+) and GND (-) (BSD 1.4). The voltage is approx. +24VDC. Check the wire between J124 and J541 for an open circuit or a short circuit (BSD 1.4). Repair or replace as required. Status-indicator-raps Revision January 2007 077-307 2-682 WorkCentre 7132...
  • Page 716 (BSD 1.4). Repair or replace as required. Measure the voltage between the LHH Interlock Switch J116-2 (+) and GND (-) (BSD 1.4). The voltage is approx. +5VDC. Replace the LHH Interlock Switch (PL 8.4). Revision Status-indicator-raps January 2007 077-308 WorkCentre 7132 2-683...
  • Page 717 (BSD 1.4). Repair or replace as required. Measure the voltage between the LHL Interlock Switch J119-1 (+) and GND (-) (BSD 1.4). The voltage is approx. +24VDC. Replace the LHL Interlock Switch (PL 8.4). Status-indicator-raps Revision January 2007 077-309 2-684 WorkCentre 7132...
  • Page 718 Check the circuits between P/J125 on the MCU PWB and P/J541 (2TM) or P/J541 (TTM) on the Tray Module PWB (Flag 5, Flag 6) for an open circuit or short circuit failure. Repair as required. • Perform ADJ 9.3.1 Software Loading and Upgrading. Revision Status-indicator-raps January 2007 077-314, 077-602 WorkCentre 7132 2-685...
  • Page 719 Measure the voltage between the MCU PWB P/J405-A7 (+) and GND (-) (BSD 8.7 Flag Actuate the Registration Sensor with paper. The voltage changes. Replace the Registration Sensor (PL 2.5). Replace the MCU PWB (PL 11.1). Replace the MCU PWB (PL 11.1) Status-indicator-raps Revision January 2007 077-900 2-686 WorkCentre 7132...
  • Page 720 Measure the voltage between the MCU PWB P410-9 (+) and GND (-) (BSD 10.2 Flag 5). Actuate the Fuser Exit Sensor with paper. The voltage changes. Replace the Fuser Exit Sensor (PL 7.1). Replace the MCU PWB (PL 11.1). Replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 077-901 WorkCentre 7132 2-687...
  • Page 721 Flag 1/Flag 2). The wire between J112 and J434 is conducting without an open cir- cuit or a short circuit. Repair the open circuit or short circuit. Replace the Exit 2 Sensor (PL 8.4) (PL 9.1). Replace the Exit PWB (PL 9.1). Status-indicator-raps Revision January 2007 077-902 2-688 WorkCentre 7132...
  • Page 722 077-903 POB Sensor JAM RAP BSD-ON:10.1 The POB Sensor is actuated. Procedure Check the circuit of the POB Sensor (BSD 10.1) and repair as required (PL 7.2). Revision Status-indicator-raps January 2007 077-903 WorkCentre 7132 2-689...
  • Page 723 Load the paper type selected. If problem still exists, replace the MCU PWB (PL 11.1). Repair the open circuit or short circuit. Replace the Duplex Sensor (PL 10.1) If the problem persists, replace the Duplex PWB (PL 10.1). Replace the Duplex PWB (PL 10.1). Status-indicator-raps Revision January 2007 077-907 , 077-967 2-690 WorkCentre 7132...
  • Page 724 Check if the Regi Sensor actuator is operating properly. • Check the paper type. • Check the paper type settings. Procedure Load the paper type selected. If problem still exists, replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 077-968 WorkCentre 7132 2-691...
  • Page 725 Status-indicator-raps Revision January 2007 077-968 2-692 WorkCentre 7132...
  • Page 726 Check the wires between P/J101B and P/J549 for an open circuit or a short circuit (BSD 7.11 Flag 2 Flag 3). The wires between P/J101B and P/J549 are conducting without an open circuit or a short circuit. Revision Status-indicator-raps January 2007 078-210 WorkCentre 7132 2-693...
  • Page 727 Enter Component Control [073-102 Tray 3 Level Sensor]. Manually activate the Tray 3 Level Sensor (PL 15.6). The display changes. Check the connections of P/J101B, P/J661B and P/J549. P/J101B, P/J661B and P/ J549 are connected correctly. Connect P/J101B, P/J661B and P/J549. Status-indicator-raps Revision January 2007 078-211 2-694 WorkCentre 7132...
  • Page 728 Return the Tray 1 Feed/Lift Motor to its original position. Replace the Tray 2 Feed/Lift Motor (PL 15.6). Execute Component Control [072-103 Tray 2 Level Sensor]. Manually activate the Tray 2 Level Sensor (PL 15.6). The display changes. Revision Status-indicator-raps January 2007 078-500 , 078-940 WorkCentre 7132 2-695...
  • Page 729 Activate the actuator of the Tray 2 Level Sensor (PL 2.3). The voltage changes. Replace the Tray 2 Level Sensor (PL 15.6). Replace the Tray Module PWB (PL 15.9). Check the TTM paper lift components and repair as required (PL 15.3, PL 15.6, PL 15.9). Status-indicator-raps Revision January 2007 078-940 2-696 WorkCentre 7132...
  • Page 730 Check the wires between P/J101B and P/J549 for an open circuit or a short circuit (BSD 7.12 Flag 2/Flag 3). The circuit between J101B and J549 is conducting without an open circuit or a short circuit. Repair the open circuit or short circuit. Revision Status-indicator-raps January 2007 078-941 WorkCentre 7132 2-697...
  • Page 731 Status-indicator-raps Revision January 2007 078-941 2-698 WorkCentre 7132...
  • Page 732 Check the connection of each FCB PWB (PL 9.3connector. The connectors are securely connected. Connect the connectors. Turn on the power again. The problem persists. Return to Service Call Procedures. Replace the FCB PWB (PL 9.3). Revision Status-indicator-raps January 2007 081-799 WorkCentre 7132 2-699...
  • Page 733 Status-indicator-raps Revision January 2007 081-799 2-700 WorkCentre 7132...
  • Page 734 Clean the Patch. If the problem continues, replace the IBT Belt (PL 6.2) If the problem continues, replace the IBT Assembly (PL 6.1). If the problem continues, replace the IBT Assembly (PL 6.1). Revision Status-indicator-raps January 2007 089-311, 089-312 WorkCentre 7132 2-701...
  • Page 735 • Duplexing (BSD 10.6) Replace the IBT Belt (PL 6.2). If the problem continues, replace the IBT Belt (PL 6.2). If the problem persists, replace the IBT Belt Assembly (PL 6.1). Status-indicator-raps Revision January 2007 089-630, 089-631 2-702 WorkCentre 7132...
  • Page 736 Check the Toner Waste area for impacted toner. The Waste Toner area is free of tone. Assembly (PL 2.7). Replace the Waste Toner Bottle (PL 4.1). Check the Front Auger for impacted toner. Clean or replace as required (PL 6.1). Revision Status-indicator-raps January 2007 089-632, 089-633 WorkCentre 7132 2-703...
  • Page 737 Status-indicator-raps Revision January 2007 089-632, 089-633 2-704 WorkCentre 7132...
  • Page 738 There is a problem with the sensor. Repair or replace the Waste Toner Full Sensor (PL 4.2). There is no need for service at this time. Return to Service Call Procedures. Revision Status-indicator-raps January 2007 091-313, 091-400 WorkCentre 7132 2-705...
  • Page 739 There is no need for service at this time. Return to Service Call Procedures. There is no need for service at this time. Return to Service Call Procedures. Replace the Drum Cartridge (PL 4.1). Replace the Drum Cartridge (PL 4.1). Status-indicator-raps Revision January 2007 091-402, 091-441 2-706 WorkCentre 7132...
  • Page 740 There is a problem with the sensor. Repair or replace the Waste Toner Full Sensor (PL (PL 4.2). 4.2). Replace the MCU PWB (PL 11.1). Replace the Waste Toner Bottle. If the problem persists, return to the beginning of the RAP. Revision Status-indicator-raps January 2007 091-910, 091-911 WorkCentre 7132 2-707...
  • Page 741 Enter diagnostics and verify NVM value for Xero CRUM data, location [751-010]. If NVM value indicates failure replace Xerographics Drum Module (PL 4.1) If NVM value indicates no failure, replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 091-912, 091-914 2-708 WorkCentre 7132...
  • Page 742 An incorrect Xerographics Drum Module was just installed. Install the correct Xerographics An incorrect Xerographics Drum Module was installed. Verify the position of the Xerographics Drum Module. Drum Module. Install the correct Xerographics Drum Module. Revision Status-indicator-raps January 2007 091-915, 091-916 WorkCentre 7132 2-709...
  • Page 743 Replace the MCU PWB (PL 11.1). Replace the Xero Drum Cartridge (PL 4.1) If the problem persists, replace the XERO CRUM PWB (PL 4.1) If the problem persists, replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 091-921, 091-935 2-710 WorkCentre 7132...
  • Page 744 Replace the MCU PWB (PL 11.1). Replace the Sensor Bar Assembly (PL 11.1). Go to IQ 6 to troubleshoot IOT background. Go to IQ 3 to troubleshoot Low Image Density or Uneven Density. Revision Status-indicator-raps January 2007 092-310, 092-934 WorkCentre 7132 2-711...
  • Page 745 Remove the Sensor Bar Assembly (PL 11.1). Check the operation of the shutter. If the shutter cannot be repaired, replace the Sensor Bar Assembly (PL 11.1). cannot be repaired, replace the Sensor Bar Assembly (PL 11.1). Status-indicator-raps Revision January 2007 092-649, 092-650 2-712 WorkCentre 7132...
  • Page 746 Check the operating voltages between the ADC Sensor and the MCU PWB. The voltages are correct. Replace the Temperature/Humidity Sensor (PL 11.1). Replace the MCU PWB (PL 11.1). Replace the Sensor Bar Assembly (PL 11.1). Revision Status-indicator-raps January 2007 092-651, 092-661 WorkCentre 7132 2-713...
  • Page 747 Check the operating voltages between the Temperature/Humidity Sensor and the MCU PWB. The voltages are correct. Verify that the circuit is not damaged. If no damage is found, replace the MCU PWB (PL 11.1). Replace the Temperature/Humidity Sensor (PL 11.1). Status-indicator-raps Revision January 2007 092-662 2-714 WorkCentre 7132...
  • Page 748 Repair the open circuit or short circuit. Replace the MCU PWB (PL 11.1). Replace the MCU PWB (PL 11.1). Replace the Rotary Motor (PL 5.1). Replace the Rotary Motor (PL 5.1). Revision Status-indicator-raps January 2007 093-310, 093-311 WorkCentre 7132 2-715...
  • Page 749 Remove the foreign substances that are interfering with operation and correct the installa- tion failure. Replace the Developer Drive Assembly (PL 1.1) If the problem persists, replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 093-320, 093-400 WorkCentre 7132 2-716...
  • Page 750 That the Black Toner Cartridge is inserted properly • That the Yellow Toner Cartridge is inserted properly • For Black Toner spills in the machine • For Yellow Toner spills in the machine Revision Status-indicator-raps January 2007 093-406, 093-407 WorkCentre 7132 2-717...
  • Page 751 That the Magenta Toner Cartridge is inserted properly • That the Cyan Toner Cartridge is inserted properly • For Magenta Toner spills in the machine • For Cyan Toner spills in the machine Status-indicator-raps Revision January 2007 093-408, 093-409 WorkCentre 7132 2-718...
  • Page 752 Replace the Magenta Developer Housing (PL 5.1) (REP 4.1.1). Go to Detailed Maintenance Activities and reset the Yellow Developer HFSI (954-831). Go to Detailed Maintenance Activities and reset the Magenta Developer HFSI (954-832). Revision Status-indicator-raps January 2007 093-414, 093-415 WorkCentre 7132 2-719...
  • Page 753 Replace the Black Developer Housing (PL 5.1) (REP 4.1.1). Go to Detailed Maintenance Activities and reset the Cyan Developer HFSI (954-833). Go to Detailed Maintenance Activities and reset the Black Developer HFSI (954-830). Status-indicator-raps Revision January 2007 093-416, 093-417 WorkCentre 7132 2-720...
  • Page 754 Replace the Magenta Developer Housing (PL 5.1) (REP 4.1.1). Go to Detailed Maintenance Activities and reset the Yellow Developer HFSI (954-831). Go to Detailed Maintenance Activities and reset the Magenta Developer HFSI (954-832). Revision Status-indicator-raps January 2007 093-418, 093-419 WorkCentre 7132 2-721...
  • Page 755 Replace the Black Developer Housing (PL 5.1) (REP 4.1.1). Go to Detailed Maintenance Activities and reset the Cyan Developer HFSI (954-833). Go to Detailed Maintenance Activities and reset the Black Developer HFSI (954-830). Status-indicator-raps Revision January 2007 093-420, 093-421 WorkCentre 7132 2-722...
  • Page 756 That the Yellow Toner Cartridge is inserted properly • That the Magenta Toner Cartridge is inserted properly • For Yellow Toner spills in the machine • For Magenta Toner spills in the machine Revision Status-indicator-raps January 2007 093-423, 093-424 WorkCentre 7132 2-723...
  • Page 757 The Defect is Background. Run ProCon On (ADJ 9.1.10) and follow the Corrective Actions. Go to IQ6 and troubleshoot IOT Background. Go to IQ3 and troubleshoot Low Image Density or Uneven Density. Status-indicator-raps Revision January 2007 093-425, 093-912 WorkCentre 7132 2-724...
  • Page 758 Replace the Toner CRUM (Toner Cartridge Door) (PL 5.1). If the fault codes are still present, replace the MCU PWB (PL 11.1). If the fault codes are still present, replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 093-916, 093-924 WorkCentre 7132 2-725...
  • Page 759 If the fault codes are still present, replace the MCU PWB (PL 11.1). Replace the Toner CRUM (Toner Cartridge Door) (PL 5.1). If the fault codes are still present, replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 093-925, 093-926 WorkCentre 7132 2-726...
  • Page 760 Replace the Toner CRUM (Toner Cartridge Door) (PL 5.1). If the fault codes are still present, replace the MCU PWB (PL 11.1). If the fault codes are still present, replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 093-940, 093-941 WorkCentre 7132 2-727...
  • Page 761 Replace the Toner CRUM (Toner Cartridge Door) (PL 5.1). If the fault codes are still present, replace the MCU PWB (PL 11.1). If the fault codes are still present, replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 093-942, 093-950 WorkCentre 7132 2-728...
  • Page 762 Replace the Toner CRUM (Toner Cartridge Door) (PL 5.1). If the fault codes are still present, replace the MCU PWB (PL 11.1). If the fault codes are still present, replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 093-951, 093-952 WorkCentre 7132 2-729...
  • Page 763 Replace the Toner CRUM (Toner Cartridge Door) (PL 5.1). If the fault codes are still present, replace the MCU PWB (PL 11.1). If the fault codes are still present, replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 093-960, 093-961 WorkCentre 7132 2-730...
  • Page 764 If the fault codes are still present, replace the MCU PWB (PL 11.1). Replace the Toner CRUM (Toner Cartridge Door) (PL 5.1). If the fault codes are still present, replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 093-962, 093-970 WorkCentre 7132 2-731...
  • Page 765 Replace the Toner CRUM (Toner Cartridge Door) (PL 5.1). If the fault codes are still present, replace the MCU PWB (PL 11.1). If the fault codes are still present, replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 093-971, 093-972 WorkCentre 7132 2-732...
  • Page 766 Open the Left Hand Cover. Check that the Contact Arms (PL 6.2) are in the correct position. Verify the 2nd BTR is free to move (PL 2.7). Repair as required (PL 2.7). Verify the 2nd BTR is free to move (PL 2.7). Repair as required (PL 2.7). Revision Status-indicator-raps January 2007 094-320, 094-321 WorkCentre 7132 2-733...
  • Page 767 Verify the 2nd BTR is free to move (PL 2.7). Repair as required (PL 2.7). Check the circuit of the 2nd BTR (BSD9.7). Repair as required (PL 2.7). Check the circuit of the 2nd BTR (BSD9.7). Repair as required (PL 2.7). Status-indicator-raps Revision January 2007 094-322, 094-323 2-734 WorkCentre 7132...
  • Page 768 Replace the MCU PWB (PL 11.1). There is no need for service at this time. Return to Service Call Procedures. There is no need for service at this time. Return to Service Call Procedures. Revision Status-indicator-raps January 2007 094-417, 094-418 WorkCentre 7132 2-735...
  • Page 769 Replace the MCU PWB (PL 11.1). Replace the MCU PWB (PL 11.1). There is no need for service at this time. Return to Service Call Procedures. Replace the IBT Belt Assembly (PL 6.2). Status-indicator-raps Revision January 2007 094-419, 094-420 2-736 WorkCentre 7132...
  • Page 770 Replace the MCU PWB (PL 11.1). Replace the MCU PWB (PL 11.1). Replace the IBT Cleaner (PL 6.2). Replace the 2nd BTR (PL 2.7). Revision Status-indicator-raps January 2007 094-421, 094-422 WorkCentre 7132 2-737...
  • Page 771 Status-indicator-raps Revision January 2007 094-421, 094-422 2-738 WorkCentre 7132...
  • Page 772 Initial Actions Check the installation of the P-Kit/HDD-Kit/RAM boards. Power Off/On Reload Software (ADJ 9.3.1). Procedure Reload Software (ADJ 9.3.1). Replace the ESS PWB (PL 11.2). Replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 102-356, 102-380 WorkCentre 7132 2-739...
  • Page 773 Reload Software (ADJ 9.3.1). Reload Software (ADJ 9.3.1). Replace the ESS PWB (PL 11.2). Replace the ESS PWB (PL 11.2) If the problem persists, replace the Control Panel UI PWB (PL 13.2). Status-indicator-raps Revision January 2007 102-381, 102-382 2-740 WorkCentre 7132...
  • Page 774 A procedure is not available at time of publication. Power Off/On Procedure Pull out and insert the FCB PWB and the DIMM (PL 11.3). If the problem persists replace the DIMM #2 (PL 11.2). Revision Status-indicator-raps January 2007 116-220, 116-310 WorkCentre 7132 2-741...
  • Page 775 Check the HDD electrical connections (PL 11.2). If the problem persists replace the DIMM #2 (PL 11.2). If the problem persists perform Hard Disk Diagnostic Program. If the problem persists replace the HDD (PL 11.2). Status-indicator-raps Revision January 2007 116-311, 116-312 2-742 WorkCentre 7132...
  • Page 776 If the problem persists perform Hard Disk Diagnostic Program. Procedure Check the EPROM on the ESS. If the problem persists replace the HDD (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 116-313, 116-314 WorkCentre 7132 2-743...
  • Page 777 Pull out and insert the ESS DDR DIMM #2. If the problem persists, replace the ESS DDR DIMM #1 (PL 11.2). If the problem persists, replace the ESS DDR DIMM #2 (PL 11.2). Status-indicator-raps Revision January 2007 116-315, 116-316 2-744 WorkCentre 7132...
  • Page 778 Pull out and insert DIMM (PL 11.2). Pull out and insert the DIMM (PL 11.2). If the problem persists replace the DIMM (PL 11.2). If the problem persists, replace DIMM (PL 11.2). Revision Status-indicator-raps January 2007 116-317 , 116-318 WorkCentre 7132 2-745...
  • Page 779 If the problem persists, replace the UI PWB (PL 13.2). Pull out and insert or replace the DIMM (PL 11.2). If the problem persists reload Software (ADJ 9.3.1). If the problem persists, replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 116-319, 116-321 2-746 WorkCentre 7132...
  • Page 780 An error is detected during the ESS PWB NVM Read/Write Check. Procedure Initial Actions Power Off/On Power Off/On Procedure Pull out and insert or replace the DIMM (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 116-322 , 116-323 WorkCentre 7132 2-747...
  • Page 781 Initial Actions Procedure Power Off/On Replace the ESS fan (PL 11.2). Procedure Pull out and insert or replace the DIMM (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 116-324, 116-325 2-748 WorkCentre 7132...
  • Page 782 A system call error is detected. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure Replace the ESS PWB (PL 11.2). Reload Software (ADJ 9.3.1). If the problem persists, replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 116-328, 116-329 WorkCentre 7132 2-749...
  • Page 783 If the problem persists replace the HDD (PL 11.2). If the problem persists replace the HDD (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 116-330, 116-331 2-750 WorkCentre 7132...
  • Page 784 Reinstall or replace the DIMM (PL 11.2). Reload Software (ADJ 9.3.1). If the problem persists, replace the ESS PWB (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 116-332, 116-333 WorkCentre 7132 2-751...
  • Page 785 If 116-334 reoccurs despite powering OFF/ON, disconnect and reconnect the NV-RAM Board, then turn ON the power. If the problem persists, replace the NV-RAM Board. If the problem still persists, replace the mercury battery. Status-indicator-raps Revision January 2007 116-334, 116-335 2-752 WorkCentre 7132...
  • Page 786 Reload Software (ADJ 9.3.1). If the problem persists perform Hard Disk Diagnostic Program. If the problem persists, replace the ESS PWB (PL 11.2). If the problem persists replace the HDD (PL 11.2). Revision Status-indicator-raps January 2007 116-336, 116-337 WorkCentre 7132 2-753...
  • Page 787 Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure Reload Software (ADJ 9.3.1). Add memory (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). Disable the PostScript option. Status-indicator-raps Revision January 2007 116-338, 116-340 2-754 WorkCentre 7132...
  • Page 788 NOTE: When installing multiple ROM DIMMs, it is necessary to match both the major versions Reload Software (ADJ 9.3.1). and the minor versions. Check the version of the ROM DIMM and if necessary, replace it with the correct version of the DIMM (PL 11.2). Revision Status-indicator-raps January 2007 116-341, 116-342 WorkCentre 7132 2-755...
  • Page 789 If the problem persists, replace the ESS PWB (PL 11.2). Connect the connectors. Switch on the power again. The problem persists. Return to Service Call Procedures. Replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 116-343, 116-346 2-756 WorkCentre 7132...
  • Page 790 Pull out and insert or replace the DIMM (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). If the problem persists reload Software (ADJ 9.3.1). If the problem persists, replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 116-348, 116-349 WorkCentre 7132 2-757...
  • Page 791 If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). If the problem persists, replace the ESS PWB (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 116-350, 116-351 2-758 WorkCentre 7132...
  • Page 792 Turn on the power again. The problem persists. Return to Service Call Procedures. Check the HDD electrical connections (PL 11.2). If the problem persists perform Hard Disk Diagnostic Program. If the problem persists replace the HDD (PL 11.2). Revision Status-indicator-raps January 2007 116-352, 116-353 WorkCentre 7132 2-759...
  • Page 793 If the problem persists, replace the ESS PWB (PL 11.2). Return to Service Call Procedures. Check the HDD electrical connections (PL 11.2). If the problem persists perform Hard Disk Diagnostic Program. If the problem persists replace the HDD (PL 11.2). Status-indicator-raps Revision January 2007 116-354, 116-355 2-760 WorkCentre 7132...
  • Page 794 Turn on the power again. The problem persists. Return to Service Call Procedures. Check the HDD electrical connections (PL 11.2). If the problem persists perform Hard Disk Diagnostic Program. If the problem persists replace the HDD (PL 11.2). Revision Status-indicator-raps January 2007 116-356, 116-357 WorkCentre 7132 2-761...
  • Page 795 If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). If the problem persists, replace the ESS PWB (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 116-358, 116-359 2-762 WorkCentre 7132...
  • Page 796 If the problem persists reload Software (ADJ 9.3.1). If the problem persists perform Hard Disk Diagnostic Program. If the problem persists, replace the ESS PWB (PL 11.2). If the problem persists replace the HDD (PL 9.2). Revision Status-indicator-raps January 2007 116-360, 116-361 WorkCentre 7132 2-763...
  • Page 797 If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). If the problem persists, replace the ESS PWB (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 116-362, 116-363 2-764 WorkCentre 7132...
  • Page 798 Connect the connectors. If the problem persists replace the HDD (PL 11.2). Turn on the power again. The problem persists. Return to Service Call Procedures. Replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 116-364, 116-365 WorkCentre 7132 2-765...
  • Page 799 If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). If the problem persists, replace the ESS PWB (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 116-366, 116-367 2-766 WorkCentre 7132...
  • Page 800 If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). If the problem persists, replace the ESS PWB (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 116-368 , 116-370 WorkCentre 7132 2-767...
  • Page 801 If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). If the problem persists, replace the ESS PWB (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 116-371 , 116-372 2-768 WorkCentre 7132...
  • Page 802 If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). If the problem persists, replace the ESS PWB (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 116-373 , 116-374 WorkCentre 7132 2-769...
  • Page 803 If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). If the problem persists, replace the ESS PWB (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 116-375 , 116-376 2-770 WorkCentre 7132...
  • Page 804 If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). If the problem persists, replace the ESS PWB (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 116-377, 116-378 WorkCentre 7132 2-771...
  • Page 805 Return to Service Call Procedures. Replace the ESS PWB (PL 11.2) If the problem persists, replace the Printer PWB (PL 11.2) If the problem persists, replace the PS DIMM (PL 11.2). Status-indicator-raps Revision January 2007 116-379, 116-380 2-772 WorkCentre 7132...
  • Page 806 Replace the ESS PWB (PL 11.2) recipient information.) If the problem persists perform Hard Disk Diagnostic Program. If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the HDD (PL 11.2). Revision Status-indicator-raps January 2007 116-381, 116-382 WorkCentre 7132 2-773...
  • Page 807 016-231 has occurred, without this error (= 116-383) occurring. If 016-231 has occurred, perform the corrective actions for 016-231. If the error does not occur, proceed to (3) for the HDD access error. Status-indicator-raps Revision January 2007 116-383, 116-385 2-774 WorkCentre 7132...
  • Page 808 If the problem persists reload Software (ADJ 9.3.1). If the problem persists perform Hard Disk Diagnostic Program. If the problem persists, replace the ESS PWB (PL 11.2). If the problem persists replace the HDD (PL 11.2). Revision Status-indicator-raps January 2007 116-388, 116-389 WorkCentre 7132 2-775...
  • Page 809 If instructions are listed on the UI perform them. Perform GP 7 Country Code Setting. If no instructions are listed on the UI Follow the LCD display and initialize the NVM. Status-indicator-raps Revision January 2007 116-390, 116-391 2-776 WorkCentre 7132...
  • Page 810 Power Off/On Procedure Procedure Reload Software (ADJ 9.3.1). Reload Software (ADJ 9.3.1). If the problem persists, replace the ESS PWB (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 116-395, 116-399 WorkCentre 7132 2-777...
  • Page 811 Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure If the problem persists perform Hard Disk Diagnostic Program. No action necessary. If the problem persists replace the HDD (PL 11.2). Status-indicator-raps Revision January 2007 116-701, 116-702 2-778 WorkCentre 7132...
  • Page 812 Power Off/On Power Off/On Procedure Procedure Ask customer to cancel and rerun the job. Check the electrical connections on the HDD (PL 11.2). Ask customer to cancel and rerun the job. Revision Status-indicator-raps January 2007 116-703, 116-710 WorkCentre 7132 2-779...
  • Page 813 Ask customer to check setups so that the paper is the same size and orientation as the overlay. Power Off/On Procedure Ask customer to delete unused or unnecessary forms. Perform Hard Disk Diagnostic Program. If the problem persists replace the HDD (PL 11.2). Status-indicator-raps Revision January 2007 116-711 , 116-712 2-780 WorkCentre 7132...
  • Page 814 If the problem persists check the electrical connections on the HDD (PL 11.2). If the problem persists replace the HDD (PL 11.2). If the problem persists perform Hard Disk Diagnostic Program. If the problem persists replace the HDD (PL 11.2). Revision Status-indicator-raps January 2007 116-713, 116-714 WorkCentre 7132 2-781...
  • Page 815 Ask customer to check the registered forms using the UI utility and delete the forms that are Use a registered form or register the required form. unnecessary. If the problem persists delete forms that are not required by the print command. Status-indicator-raps Revision January 2007 116-715, 116-718 2-782 WorkCentre 7132...
  • Page 816 If the situation is the same despite some re-attempts, delete unnecessary documents saved in Do not start up the ports that are unnecessary. Adjust the various Buffer Memory sizes. Add the device. additional memory. Revision Status-indicator-raps January 2007 116-720, 116-725 WorkCentre 7132 2-783...
  • Page 817 Ask customer to check setups so that the paper is the same size and orientation as the overlay. Procedure Refer customer to User Guide heading Data Encryption. Deleting registered user defined data will make additional memory available. Status-indicator-raps Revision January 2007 116-737 , 116-738 2-784 WorkCentre 7132...
  • Page 818 Refer customer to User Guide heading Data Encryption to check RAM usage. If the problem persists perform Hard Disk Diagnostic Program. If the problem persists replace the HDD (PL 11.2). Revision Status-indicator-raps January 2007 116-739, 116-740 WorkCentre 7132 2-785...
  • Page 819 Ask customer to check the registered forms using the UI utility and delete the forms that are unnecessary. If the problem persists Ask customer to delete forms that are not required by the print com- mand. Status-indicator-raps Revision January 2007 116-741, 116-742 2-786 WorkCentre 7132...
  • Page 820 Ask customer to increase the size of the Form Registration Area using the UI. Ask customer to cancel and rerun the job. If the problem persists install the HDD (PL 11.2). Revision Status-indicator-raps January 2007 116-743, 116-745 WorkCentre 7132 2-787...
  • Page 821 Subtracting the paper margin from the valid coordinate area results in a negative value. Procedure Procedure Ask customer to use a registered form or register the required form. Ask customer to reset the margins setup. Status-indicator-raps Revision January 2007 116-746, 116-747 2-788 WorkCentre 7132...
  • Page 822 The specified font is not found in the ROM or the HDD. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure Ask customer to cancel and rerun the job. The font name specified in JIS is set. Revision Status-indicator-raps January 2007 116-748, 116-749 WorkCentre 7132 2-789...
  • Page 823 PDF Print Job Ticket description warning. An incorrect JBIG parameter DL was automatically corrected. Procedure Initial Actions Ask customer to cancel and rerun the job. Power Off/On Procedure No action necessary. Status-indicator-raps Revision January 2007 116-752, 116-771 2-790 WorkCentre 7132...
  • Page 824 An incorrect JBIG parameter D was automatically corrected. An incorrect JBIG parameter P was automatically corrected. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure No action necessary. No action necessary. Revision Status-indicator-raps January 2007 116-772, 116-773 WorkCentre 7132 2-791...
  • Page 825 An incorrect JBIG parameter YD was automatically corrected. An incorrect JBIG parameter LO was automatically corrected. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure No action necessary. No action necessary. Status-indicator-raps Revision January 2007 116-774, 116-775 2-792 WorkCentre 7132...
  • Page 826 An incorrect JBIG parameter MX was automatically corrected. An incorrect JBIG parameter MY was automatically corrected. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure No action necessary. No action necessary. Revision Status-indicator-raps January 2007 116-776 , 116-777 WorkCentre 7132 2-793...
  • Page 827 An incorrect JBIG parameter VLENGTH was automatically corrected. There was an error in the document attached to the E-mail to XXX. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure No action necessary. No action necessary. Status-indicator-raps Revision January 2007 116-778, 116-780 2-794 WorkCentre 7132...
  • Page 828 Replace the Staple Assembly (PL 17.8) If the problem persists, replace the Finisher PWB (PL 17.12). Replace the Finisher PWB (PL 17.12) If the problem persists, replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 116-790 WorkCentre 7132 2-795...
  • Page 829 Status-indicator-raps Revision January 2007 116-790 2-796 WorkCentre 7132...
  • Page 830 If the problem persists install or replace the EPSV-IF board (PL 11.2). If the problem persists replace the EP accessory. If the problem persists replace the EP accessory. If the problem persists replace the EP-SV. Revision Status-indicator-raps January 2007 121-310, 121-333 WorkCentre 7132 2-797...
  • Page 831 If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the EP-SV. If the problem persists replace the EP-SV. Status-indicator-raps Revision January 2007 121-334, 121-335 2-798 WorkCentre 7132...
  • Page 832 Check the electrical connections on the HDD (PL 11.2) If the problem persists reload Software (ADJ 9.3.1). If the problem persists perform Hard Disk Diagnostic Program. If the problem persists replace the EP accessory. Revision Status-indicator-raps January 2007 121-336 , 121-337 WorkCentre 7132 2-799...
  • Page 833 Ask customer to verify the pricing information. If the problem persists pull out and insert or replace the DDR DIMM (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 121-338 , 121-339 2-800 WorkCentre 7132...
  • Page 834 If the problem persists pull out and insert or replace the DDR DIMM (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 121-340, 121-350 WorkCentre 7132 2-801...
  • Page 835 121-370 EP-DX RAP An error was detected. Initial Actions Power Off/On Procedure Replace the ESS PWB (PL 11.2) Status-indicator-raps Revision January 2007 121-370 2-802 WorkCentre 7132...
  • Page 836 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2) If the problem persists replace the ESS PWB (PL 11.2) Revision Status-indicator-raps January 2007 123-203, 123-207 WorkCentre 7132 2-803...
  • Page 837 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2) If the problem persists replace the ESS PWB (PL 11.2) Status-indicator-raps Revision January 2007 123-209, 123-310 2-804 WorkCentre 7132...
  • Page 838 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2) If the problem persists replace the ESS PWB (PL 11.2) Revision Status-indicator-raps January 2007 123-311, 123-317 WorkCentre 7132 2-805...
  • Page 839 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2) If the problem persists replace the ESS PWB (PL 11.2) Status-indicator-raps Revision January 2007 123-318, 123-322 2-806 WorkCentre 7132...
  • Page 840 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2) If the problem persists replace the ESS PWB (PL 11.2) Revision Status-indicator-raps January 2007 123-323, 123-325 WorkCentre 7132 2-807...
  • Page 841 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2) If the problem persists replace the ESS PWB (PL 11.2) Status-indicator-raps Revision January 2007 123-326 , 123-327 2-808 WorkCentre 7132...
  • Page 842 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2) If the problem persists replace the ESS PWB (PL 11.2) Revision Status-indicator-raps January 2007 123-328, 123-329 WorkCentre 7132 2-809...
  • Page 843 If the problem persists reload Software (ADJ 9.3.1). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 123-332, 123-333 2-810 WorkCentre 7132...
  • Page 844 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 123-337 , 123-341 WorkCentre 7132 2-811...
  • Page 845 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 123-342, 123-343 2-812 WorkCentre 7132...
  • Page 846 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 123-344, 123-345 WorkCentre 7132 2-813...
  • Page 847 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 123-346, 123-350 2-814 WorkCentre 7132...
  • Page 848 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 123-362 , 123-368 WorkCentre 7132 2-815...
  • Page 849 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 123-369, 123-370 2-816 WorkCentre 7132...
  • Page 850 If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 123-371 , 123-372 WorkCentre 7132 2-817...
  • Page 851 If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 123-373, 123-374 2-818 WorkCentre 7132...
  • Page 852 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 123-375, 123-376 WorkCentre 7132 2-819...
  • Page 853 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 123-377 , 123-378 2-820 WorkCentre 7132...
  • Page 854 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 123-379, 123-380 WorkCentre 7132 2-821...
  • Page 855 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 123-381, 123-382 2-822 WorkCentre 7132...
  • Page 856 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 123-383, 123-384 WorkCentre 7132 2-823...
  • Page 857 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 123-385, 123-386 2-824 WorkCentre 7132...
  • Page 858 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 123-387, 123-388 WorkCentre 7132 2-825...
  • Page 859 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 123-389, 123-390 2-826 WorkCentre 7132...
  • Page 860 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 123-391, 123-392 WorkCentre 7132 2-827...
  • Page 861 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 123-393, 123-394 2-828 WorkCentre 7132...
  • Page 862 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 123-395, 123-396 WorkCentre 7132 2-829...
  • Page 863 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 123-397, 123-398 2-830 WorkCentre 7132...
  • Page 864 If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the UI PWB (PL 13.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 123-399, 123-400 WorkCentre 7132 2-831...
  • Page 865 Status-indicator-raps Revision January 2007 123-399, 123-400 2-832 WorkCentre 7132...
  • Page 866 There is an error in the product designation nomenclature. There is an error in the product serial number. Procedure Procedure Perform GP 4 Replacing Billing PWBs. Perform GP 4 Replacing Billing PWBs. Revision Status-indicator-raps January 2007 124-310, 124-311 WorkCentre 7132 2-833...
  • Page 867 124-313 Serial Number RAP BSD-ON:3.6 BSD-ON:3.6 The machine codes do not match. The serial numbers did not match. Procedure Procedure Perform GP 4 Replacing Billing PWBs. Perform GP 4 Replacing Billing PWBs. Status-indicator-raps Revision January 2007 124-312, 124-313 2-834 WorkCentre 7132...
  • Page 868 Power Off/On • Fuser/ Main Drive Controls: BSD 4.1, 4.1B Procedure • Registration: BSD 8.7 Go to GP 4. • Xerographics: BSD 9.3, 9.7, 9.8 • Fusing and Transportation: BSD 10.1, 10.5,10.6 Revision Status-indicator-raps January 2007 124-314, 124-315 WorkCentre 7132 2-835...
  • Page 869 If the problem persists replace the MCU PWB (PL 11.1) If the problem persists replace the MCU PWB (PL 11.1) If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 124-316, 124-317 2-836 WorkCentre 7132...
  • Page 870 If the problem persists replace the MCU PWB (PL 11.1) If the problem persists replace the MCU PWB (PL 11.1) If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 124-318, 124-319 WorkCentre 7132 2-837...
  • Page 871 Return to Service Call Procedures. Perform GP 4 Replacing Billing PWBs. If the problem persists replace the ESS PWB (PL 11.2) If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 124-320 , 124-321 2-838 WorkCentre 7132...
  • Page 872 Perform GP 4 Replacing Billing PWBs. Perform GP 4 Replacing Billing PWBs. If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 124-322, 124-323 WorkCentre 7132 2-839...
  • Page 873 Perform GP 4 Replacing Billing PWBs. If the problem persists replace the ESS PWB (PL 11.2). Replace the MCU PWB (PL 11.1) If the problem persists replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 124-324, 124-325 2-840 WorkCentre 7132...
  • Page 874 Connect the connectors. Turn on the power again. The problem persists. Return to Service Call Procedures. Replace the ESS PWB (PL 11.2) If the problem persists replace the DDR DIMM (PL 11.2). Revision Status-indicator-raps January 2007 124-333, 124-334 WorkCentre 7132 2-841...
  • Page 875 Return to Service Call Procedures. Replace the PS DIMM (PL 11.2). If the problem persists replace the Printer PWB (PL 11.2). f the problem persists replace the ESS PWB (PL 11.2) Status-indicator-raps Revision January 2007 124-335, 124-337 2-842 WorkCentre 7132...
  • Page 876 The system detected that an incorrect ROM DIMM is installed. Procedure Procedure Pull out and insert or replace the PS DIMM (PL 11.2). Check that the prescribed DDR DIMM (PL 11.2) is installed. Revision Status-indicator-raps January 2007 124-338 , 124-339 WorkCentre 7132 2-843...
  • Page 877 Perform GP 4, repair the problem by master SYS1. If the problem persists, replace the MCU PWB (PL 11.1). Replace the ESS PWB (PL 11.2) If the problem persists replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 124-340, 124-341 2-844 WorkCentre 7132...
  • Page 878 Perform GP 4, repair the problem by master MCU. Perform GP 4, repair the problem by master SYS2. If the problem persists. replace the ESS PWB (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 124-342, 124-343 WorkCentre 7132 2-845...
  • Page 879 Replace the ESS PWB (PL 11.2) Perform GP 4, repair the problem by master SYS1. If the problem persists replace the MCU PWB (PL 11.1). If the problem persists, replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 124-350, 124-351 2-846 WorkCentre 7132...
  • Page 880 Perform GP 4, repair the problem by master MCU. Perform GP 4, repair the problem by master SYS2. If the problem persists. replace the ESS PWB (PL 11.2). If the problem persists, replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 124-352, 124-353 WorkCentre 7132 2-847...
  • Page 881 If the problem persists replace the MCU PWB (PL 11.1). Return to Service Call Procedures. Perform GP 4, repair the problem by master SYS1. If the problem persists, replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 124-360, 124-361 2-848 WorkCentre 7132...
  • Page 882 If the problem persists, replace the ESS PWB (PL 11.2). Return to Service Call Procedures. Perform GP 4, repair the problem by master MCU. If the problem persists. replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 124-362, 124-363 WorkCentre 7132 2-849...
  • Page 883 Reload Software (ADJ 9.3.1). Replace the ESS PWB (PL 11.2). If the problem persists reinstall or replace the DDR DIMM (PL 11.2). If the problem persists reinstall or replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 124-372, 124-373 2-850 WorkCentre 7132...
  • Page 884 If the problem persists replace the ESS PWB (PL 11.2). Turn on the power again. The problem persists. Return to Service Call Procedures. Replace the ESS PWB (PL 11.2) If the problem persists replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 124-374, 124-380 WorkCentre 7132 2-851...
  • Page 885 Perform GP 4, repair the problem by master MCU. If the problem persists. replace the ESS PWB (PL 11.2). Perform GP 4, repair the problem by master SYS1. If the problem persists, replace the MCU PWB (PL 11.1). Status-indicator-raps Revision January 2007 124-381, 124-382 2-852 WorkCentre 7132...
  • Page 886 Perform GP 4, repair the problem by master SYS2. Replace the ESS PWB (PL 11.2) If the problem persists, replace the ESS PWB (PL 11.2). If the problem persists replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 124-383, 124-390 WorkCentre 7132 2-853...
  • Page 887 Perform GP 4, repair the problem by master SYS1. Perform GP 4, repair the problem by master MCU. If the problem persists, replace the MCU PWB (PL 11.1). If the problem persists. replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 124-391, 124-392 2-854 WorkCentre 7132...
  • Page 888 Turn on the power again. The problem persists. Return to Service Call Procedures. Perform GP 4, repair the problem by master SYS2. If the problem persists, replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 124-393, 124-701 WorkCentre 7132 2-855...
  • Page 889 The output destination was changed by the customer from the Finisher Tray to the Center Tray. The sheets entering the stapler exceeded the maximum. Procedure Procedure No action necessary. Ask customer to check the job setup. Status-indicator-raps Revision January 2007 124-702, 124-709 2-856 WorkCentre 7132...
  • Page 890 Check that the latest version of software is installed. Check connections on the ESS PWB. Check the wiring to the ESS PWB. If the above checks are OK, replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 125-311 WorkCentre 7132 2-857...
  • Page 891 Status-indicator-raps Revision January 2007 125-311 2-858 WorkCentre 7132...
  • Page 892 If the problem persists replace the DIMM (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the HDD (PL 11.2). If the problem persists replace the Printer PWB (PL 11.2). Revision Status-indicator-raps January 2007 127-310, 127-337 WorkCentre 7132 2-859...
  • Page 893 If the problem persists pull out and insert or replace the DIMM (PL 11.2). If the problem persists replace the Printer PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 127-342, 127-353 2-860 WorkCentre 7132...
  • Page 894 If the problem persists reload Software (ADJ 9.3.1). If the problem persists pull out and insert or replace the DIMM (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Revision Status-indicator-raps January 2007 127-354, 127-396 WorkCentre 7132 2-861...
  • Page 895 If the problem persists pull out and insert or replace the DIMM (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). If the problem persists replace the ESS PWB (PL 11.2). Status-indicator-raps Revision January 2007 127-398 , 127-399 2-862 WorkCentre 7132...
  • Page 896 Check the electrical connections on the FCB PWB (PL 11.3) If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 133-210 , 133-211 WorkCentre 7132 2-863...
  • Page 897 Check the electrical connections on the FCB PWB (PL 11.3) Check the electrical connections on the FCB PWB (PL 11.3) If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 133-212, 133-213 2-864 WorkCentre 7132...
  • Page 898 Check the USB connection. If OK then replace the USB cable (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 133-214, 133-215 WorkCentre 7132 2-865...
  • Page 899 There is a Fax/USB processing error. Procedure Turn the power Off/On. Procedure Check the USB connection. If OK then replace the USB cable (PL 11.3). If the problem persists replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 133-216, 133-217 2-866 WorkCentre 7132...
  • Page 900 133-218 Fax Card Message Library Short of Memory RAP 133-219 Fax Work Memory RAP There is a Fax/USB processing error. Memory capacity reached during Fax processing. Procedure Procedure Turn the power Off/On. Turn the power Off/On. Revision Status-indicator-raps January 2007 133-218 , 133-219 WorkCentre 7132 2-867...
  • Page 901 Check the electrical connections on the FCB PWB (PL 11.3) Check the electrical connections on the FCB PWB (PL 11.3) If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). Status-indicator-raps Revision January 2007 133-220, 133-221 2-868 WorkCentre 7132...
  • Page 902 Check the electrical connections on the FCB PWB (PL 11.3) Check the electrical connections on the FCB PWB (PL 11.3) If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). Revision Status-indicator-raps January 2007 133-222 , 133-223 WorkCentre 7132 2-869...
  • Page 903 The Controller detected a version mismatch. Procedure Perform GP 7 Country Code Setting. Procedure Check the electrical connections on the FCB PWB (PL 11.3) If the problem persists reload Software (ADJ 9.3.1). Status-indicator-raps Revision January 2007 133-224, 133-226 2-870 WorkCentre 7132...
  • Page 904 Turn on the power again. The problem persists. Turn on the power again. The problem persists. Service Call Procedures. Service Call Procedures. Replace the FCB PWB (PL 11.3). Replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 133-280, 133-281 WorkCentre 7132 2-871...
  • Page 905 If the problem persists reload Software (ADJ 9.3.1). If the problem persists reload Software (ADJ 9.3.1). If the problem persists replace the FCB PWB (PL 11.3). If the problem continues, replace the FCB PWB (PL 11.3). Status-indicator-raps Revision January 2007 133-282 , 133-283 2-872 WorkCentre 7132...
  • Page 906 Check the electrical connections on the FCB PWB (PL 11.3). The connectors are securely connected. Connect the connectors. Switch on the power. The problem persists. Return to Service Call Procedures. Replace the FCB PWB (PL 11.3). Revision Status-indicator-raps January 2007 134-210, 134-211 WorkCentre 7132 2-873...
  • Page 907 Status-indicator-raps Revision January 2007 134-210, 134-211 2-874 WorkCentre 7132...
  • Page 908 202-399 Internal Timer RAP An internal error was detected in the machine timer. Initial Actions Power Off/On Procedure Reload Software (ADJ 9.3.1). Revision Status-indicator-raps January 2007 202-399 WorkCentre 7132 2-875...
  • Page 909 Status-indicator-raps Revision January 2007 202-399 2-876 WorkCentre 7132...
  • Page 910 Check the installation of the relevant Paper Size Switch. The relevant Paper Size Switch is installed correctly. Install the relevant Paper Size Switch correctly. Go to the OF 2 (SIZE SWITCH ASSY RAP). Replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 OF 1 WorkCentre 7132 2-877...
  • Page 911 Replace the relevant PWB (MCU PWB (PL 11.1or the Tray Module PWB (PL 14.7). Replace the relevant Size Sensor. Check the connections of the following connectors: Tray 1: P/J127, P/J401 Tray 2: P/J820, P/J548 Tray 3: P/J824, P/J548 Status-indicator-raps Revision January 2007 OF 2 2-878 WorkCentre 7132...
  • Page 912 Replace the Main Drive Assembly (PL 1.1) If the problem persists, replace the MCU PWB (PL 11.1). Check the following wires for an intermittent circuit: • Between J410-A1 and J214-10 (BSD 4.1B) Revision Status-indicator-raps January 2007 OF 3 WorkCentre 7132 2-879...
  • Page 913 Check the wires and connectors between J425 and J226 for an open or short circuit. Measure the voltage between the MCU PWB P/J412-2 (+) and GND (-) (BSD 4.1A). The voltage is approx. +5VDC. Status-indicator-raps Revision January 2007 OF 4 2-880 WorkCentre 7132...
  • Page 914 The voltage is approx. +5VDC. Go to BSDs 1.1A and 1.2A and check the +5VDC distribution. +5VDC distribution is OK. Repair or replace as required. Replace the MCU PWB (PL 11.1). Revision Status-indicator-raps January 2007 OF 5 WorkCentre 7132 2-881...
  • Page 915 AC voltage is measured at J1 pin 3 and ground (BSD 1.1). Replace Main Power Switch (PL 11.1). Replace Power Unit (PL 11.1). Go to BSD 1.1 and check circuit between P/J510 on Power Unit and P/ J387 on ESS PWB. Status-indicator-raps Revision January 2007 OF 6 2-882 WorkCentre 7132...
  • Page 916 3-32 M, C, K Banding Defect....................3-33 103mm Streaks from the lead edge Defect..............3-34 Scratches on Transparency Defect................. 3-35 Toner Soft Blocking Defect ..................... 3-35 Toner Dam Ghosting Defect ................... 3-36 Reversion 4.0 Image Quality January 2007 WorkCentre 7132...
  • Page 917 Image Quality Reversion 4.0 January 2007 WorkCentre 7132...
  • Page 918: Iq1 Iot Image Quality Entry Rap

    This results in lighter copies or prints for the single-color toner or the color that results from the combination of color ton- ers. Misregistration/Skew The position and/or alignment of the image relative to the top edge and side edge of the paper is not within specification. Go to the IQ9 RAP Reversion 4.0 Image Quality January 2007 WorkCentre 7132...
  • Page 919 Image can be rubbed off with little or no pressure Go to the IQ13 RAP Wrinkled Image Areas of 11x17 in./A3 prints have distinctive “worm track” patterns, and/or wrinkles in the paper itself Go to the IQ4 RAP Image Quality Reversion 4.0 January 2007 WorkCentre 7132...
  • Page 920: Iq2 Iit Image Quality Entry Rap

    Clean the Document Glass Repetitive, irregular-shaped marks that occur when Place a transparency between the document and the glass making copies of glossy photographs. These marks are most noticeable in large low-density or highlight areas. Reversion 4.0 Image Quality January 2007 WorkCentre 7132...
  • Page 921: Iq3 Low Image Density/Nearly Blank/Uneven Density Rap

    Check the 2nd BTR for damage or incorrect installation. If the problem continues, replace 2nd BTR Assembly (PL 2.7). If this does not resolve the problem, replace the IBT Belt (PL 6.2). Replace the Developer Housing (PL 5.2) and material for the problem color. Image Quality Reversion 4.0 January 2007 WorkCentre 7132...
  • Page 922: Iq4 Wrinkled Image Rap

    Ensure that the paper is dry and fresh. • Use heavier weight paper • Use long-grain paper. Procedure If the problem persists after performing the Initial Actions, replace the Fuser (PL 7.1). Reversion 4.0 Image Quality January 2007 WorkCentre 7132...
  • Page 923: Iq5 Residual Image (Ghosting) Rap

    IQ21 RAP. Check for a short circuit in the Developer bias circuit of the affected Replace the Developer HVPS (PL 11.1). color. Go to Final Actions. Image Quality Reversion 4.0 January 2007 IQ5, IQ6 WorkCentre 7132...
  • Page 924: Iq7 Deletions Rap

    Examine the spot in the center of the DCD. Replace the Developer (PL 5.1) and Toner Car- tridge for the affected color. If the problem persists, replace the Developer Housing for the affected color (PL 5.2). Reversion 4.0 Image Quality January 2007 IQ7, IQ8 WorkCentre 7132...
  • Page 925: Iq9 Skew/Misregistration Rap

    Initial Actions Check the components in the Registration Transport Assembly (PL 2.5) for wear, Load some new, dry 24 lb. 11X17/A3 Xerox COLOR Xpressions (USSG), or 90 GSM Colortech slipping, damage, or contamination. Clean/replace as required + (ESG) into each paper tray (use 8.5X11/A4 in Tray 1). Make 3 full color copies from each paper tray.
  • Page 926: Iq12 Process Direction Bands, Streaks, And Smears Rap

    If the IBT Cleaner is OK, check the IBT Belt (PL 6.2) for damage or contamination. Ensure that there is no debris or loose wiring, etc. in contact with the belt. Clean or replace as required. Reversion 4.0 Image Quality January 2007 IQ12 WorkCentre 7132 3-11...
  • Page 927: Iq13 Unfused Copy/Toner Offset Rap

    After resolving the problem, make 10 blank copies (letter size, Black mode) to cleaner residual toner from the Fuser Heat Roll and Fuser Pressure Belt. If the problem persists, replace the Fuser (PL 7.1). Image Quality Reversion 4.0 January 2007 IQ13 3-12 WorkCentre 7132...
  • Page 928: Iq14 Repeating Bands, Streaks, Spots, And Smears Rap

    Replace the IBT Assembly (PL 6.1). 74mm Developer Drive Com- Replace the Developer Motor (PL 5.1). ponents 44mm Replace the Drum Cartridge (PL 4.1). 38mm BCR Cleaner Replace the Drum Cartridge (PL 4.1). Reversion 4.0 Image Quality January 2007 IQ14 WorkCentre 7132 3-13...
  • Page 929: Iq15 Mottle Rap

    Clean the HV contact for the developer in question • Replace the Toner Cartridge if not done previously • Replace the Developer (PL 5.2). Examine the housing for damage, wear, or contamina- tion Image Quality Reversion 4.0 January 2007 IQ15 3-14 WorkCentre 7132...
  • Page 930: Iq16 Spots Rap

    Check the IBT Belt (PL 6.1) for dirt or damage. Clean or replace as required. Go to the IQ14 RAP. Ensure that the original is free from the defect. Clean the Platen Glass and Lens. Reversion 4.0 Image Quality January 2007 IQ16 WorkCentre 7132 3-15...
  • Page 931: Iq17 Missing Colors Rap

    Check the 1st BTR Monitor Voltage between P/J406-5(+) and GND. The voltage is OK. Replace the MCU PWB (PL 11.1). Check the connectors and wiring between P/J406 and P/J500 for an open circuit. Image Quality Reversion 4.0 January 2007 IQ17, IQ21 3-16 WorkCentre 7132...
  • Page 932 If the problem continues, replace the HVPS (PL 11.1). If the problem persists, replace the 1st BTR (IBT Belt Assembly) (PL 6.2). Reversion 4.0 Image Quality January 2007 IQ21 WorkCentre 7132 3-17...
  • Page 933: Image Quality Specifications

    175 Lines/Inch Image. This image is used to test for Moire. Depending on the degree of the defect, moire seen on this image should be considered out of Set the following Customer Mode Settings to the positions listed: specification. • Output Color - Black Image Quality Reversion 4.0 January 2007 3-18 WorkCentre 7132...
  • Page 934 The machine should reproduce all of the text in the 0.2 G Text Blocks on the output copy. Place Test Pattern 82E8220 on the platen and 24# Xerox Color Xpressions 11 X 17 (USSG), or 90 GSM Colotech A3 (XL) paper in Tray 1. Make a copy of the test pattern.
  • Page 935 Figure 2 Color and Geometric Test Patterns Image Quality Reversion 4.0 January 2007 3-20 WorkCentre 7132...
  • Page 936: Image Defect Samples

    • Toner Soft Blocking Defect • Toner Dam Ghosting Defect Figure 1 Background Defect Sample Cause Incorrect Electrostatics, high TC, faulty ADC Sensor Corrective Action Go to the IQ6 RAP. Reversion 4.0 Image Quality January 2007 Background WorkCentre 7132 3-21...
  • Page 937: Color Misregistration

    Toner agglomerates cause deletions in the areas surrounding them during transfer. Mechanical problem in the IBT Assembly. Corrective Action Go to the IQ7 RAP. Corrective Action Go to the IQ8 RAP. Image Quality Reversion 4.0 January 2007 Color Misregistration , Debris-Centered Deletions 3-22 WorkCentre 7132...
  • Page 938: Deletions

    Defective IBT Belt, damp paper, uneven charge. Faulty ROS Assembly or Photoreceptor/Developer Housing gear or bearing problem. Corrective Action Corrective Action Go to the IQ7 RAP. Go to the IQ14 RAP. Reversion 4.0 Image Quality January 2007 Deletions, High Frequency Bands WorkCentre 7132 3-23...
  • Page 939: Irregular Process Direction Streak

    Incorrect electrostatics, defective ADC Sensor, low toner concentration or out-of-specification paper (especially low quality or heavy weight paper). Corrective Action Corrective Action Go to the IQ12 RAP. Go to the IQ3 RAP. Image Quality Reversion 4.0 January 2007 Irregular Process Direction Streak , Low Image Densi- 3-24 WorkCentre 7132...
  • Page 940: Moire

    The halftone screen used on the original interferes with the halftone screen used by the copier. Damp or low quality paper, aged developer, low toner concentration Corrective Action Corrective Action Go to the IQ2 RAP. Go to the IQ15 RAP. Reversion 4.0 Image Quality January 2007 Moire, Mottle WorkCentre 7132 3-25...
  • Page 941: Newton Rings

    Corrective Action Perform the following: Go to the IQ14 RAP. • Clean the Document Glass • Place a transparency between the document and the glass Image Quality Reversion 4.0 January 2007 Newton Rings, Regular (Repeating) Bands, Streaks, 3-26 WorkCentre 7132...
  • Page 942: Residual Image

    Contamination of ROS window, damage to or contact with Transfer Belt or Drum Cartridge Corrective Action Corrective Action Go to the IQ5 RAP. Go to the IQ12 RAP. Reversion 4.0 Image Quality January 2007 Residual Image, Streak Deletion in Process Direc- WorkCentre 7132 3-27...
  • Page 943: Wrinkled Image

    Corrective Action Go to the IQ4 RAP. Figure 1 Worm Image Defect Sample (VA-001) Cause Worm may appear in the process direction feeding from the MSI Tray. Image Quality Reversion 4.0 January 2007 Wrinkled Image, Worm Defect 3-28 WorkCentre 7132...
  • Page 944: Auger Marks Defect (Black)

    Auger marks may appear on the prints when the amount of toner becomes low in the Devel- oper Unit. The following conditions increase the defect: Reversion 4.0 Image Quality January 2007 Worm Defect, Auger Marks Defect (Black) WorkCentre 7132 3-29...
  • Page 945: Auger Marks Defect (Magenta)

    Auger marks may appear on the prints when the amount of toner becomes low in the Devel- oper Unit. The following conditions increase the defect: • Monotone image over the whole print with coverage between 40 and 60%. Image Quality Reversion 4.0 January 2007 Auger Marks Defect (Black), Auger Marks Defect (Ma- 3-30 WorkCentre 7132...
  • Page 946: 59Mm Pitch Density Non-Uniformity Defect

    Corrective Action If the defect is worse than the defect sample, replace the Developer Unit (PL 5.2). Reversion 4.0 Image Quality January 2007 Auger Marks Defect (Magenta), 59mm Pitch Density WorkCentre 7132 3-31...
  • Page 947: 201Mm Streaks From The Lead Edge Defect

    The 201mm streaks appear in the same position of the black images, 201 mm from the lead edge. Corrective Action Replace the 2nd BTR (PL 2.7). Figure 1 201mm Streaks Defect Sample (VA-005) Image Quality Reversion 4.0 January 2007 201mm Streaks from the lead edge Defect 3-32 WorkCentre 7132...
  • Page 948: M, C, K Banding Defect

    Fuser Assembly • ROS Assembly Corrective Action .Replace the above components in order, one at a time. Figure 1 M, C, K Banding Defect Sample (VA-006) Reversion 4.0 Image Quality January 2007 M, C, K Banding Defect WorkCentre 7132 3-33...
  • Page 949: 103Mm Streaks From The Lead Edge Defect

    The 103mm streaks appear in the same position of the black images, 201 mm from the lead edge. Corrective Action Replace the 2nd BTR (PL 2.7). Figure 1 103mm Streaks Defect Sample (VA-008) Image Quality Reversion 4.0 January 2007 103mm Streaks from the lead edge Defect 3-34 WorkCentre 7132...
  • Page 950: Scratches On Transparency Defect

    Minor scratches run along the process direction on 8.5 x 11 LEF or A4 LEF of the transparency. Corrective Action Shake the toner Cartridge. If the problem continues, replace the Toner Cartridge (PL 5.2). Corrective Action Replace the Fuser (PL 7.1). Reversion 4.0 Image Quality January 2007 Scratches on Transparency Defect, Toner Soft WorkCentre 7132 3-35...
  • Page 951: Toner Dam Ghosting Defect

    Toner dam ghosting appears as white streaks 105mm from the lead edge. The white streak is more visible in magenta. Corrective Action Print Test Pattern 59, 40% coverage, Magenta, output 2 or more 11 x 17 sheets. Image Quality Reversion 4.0 January 2007 Toner Dam Ghosting Defect 3-36 WorkCentre 7132...
  • Page 952 REP 16.6.2 Finisher Drive Motor..................4-168 REP 10.3.1 Rear Fan...................... 4-76 REP 16.7.1 Paper Eject Belt ................... 4-168 REP 16.8.1 Staple Unit Rail .................... 4-171 11. IIT REP 16.8.2 Staple Assembly ..................4-176 Reversion 4.0 Repairs/Adjustments January 2007 WorkCentre 7132...
  • Page 953 REP 22.5.5 Lower Chute Assembly ................4-245 REP 22.6.1 ENT Roll Assembly..................4-247 REP 22.6.2 Upper Chute Assembly ................4-249 REP 22.7.1 Finisher Control PWB .................. 4-251 REP 22.8.1 Stacker Tray Assembly ................4-251 Repairs/Adjustments Reversion 4.0 January 2007 WorkCentre 7132...
  • Page 954: Rep 1.1.1 Main Drive Assembly

    Remove the cable harnesses from the harness clamps and remove the cable ties from (2) then remove the the frame. (Figure 3) bracket Figure 1 Removing the support bracket Disconnect the connectors on the Main Drive Assembly and the Drum Drive Assembly. (Figure 2) Reversion 4.0 Repairs/Adjustments January 2007 REP 1.1.1 WorkCentre 7132...
  • Page 955 Figure 3 Disconnecting the cable ties and opening cable clamps Figure 4 Removing the lower bracket Remove the lower support bracket. (Figure 4) Open the Left Side Upper Cover and remove the Fuser Assembly. (Figure 5) Repairs/Adjustments Reversion 4.0 January 2007 REP 1.1.1 WorkCentre 7132...
  • Page 956 Figure 5 Removing the Fuser Assembly Figure 6 Disengaging the Drive Belt Remove the Drive Belt from the Pulley. (Figure 6) 10. Move the bracket to the left. (Figure 7) Reversion 4.0 Repairs/Adjustments January 2007 REP 1.1.1 WorkCentre 7132...
  • Page 957 Figure 7 Moving the bracket to the left Figure 8 Removing the side support bracket 11. Remove the side support bracket. (Figure 8) 12. Remove the Clutch bracket. (Figure 9) Repairs/Adjustments Reversion 4.0 January 2007 REP 1.1.1 WorkCentre 7132...
  • Page 958 (2) are located here Figure 10 Removing the screws (4) first Figure 9 Removing the Clutch bracket 13. Remove the screw (6) from the Main Drive Assembly. (Figure 10, Figure 11) Reversion 4.0 Repairs/Adjustments January 2007 REP 1.1.1 WorkCentre 7132...
  • Page 959 Figure 12 Preparing to remove the Main Drive Assembly 14. Rotate the Clutch clockwise to position the Clutch away from the Main Drive Assembly. 15. Remove the Main Drive Assembly. (Figure 13) (Figure 12) Repairs/Adjustments Reversion 4.0 January 2007 REP 1.1.1 WorkCentre 7132...
  • Page 960 Figure 14 Installing the Clutch Bracket Replacement To install, carry out the removal steps in reverse order. During installation of the Clutch Bracket, ensure that the bracket finger engages the Clutch dog. (Figure 14) Reversion 4.0 Repairs/Adjustments January 2007 REP 1.1.1 WorkCentre 7132...
  • Page 961: Rep 1.1.2 Drum Drive Assembly

    Disconnect the cable from the cable clamps or remove the cable ties from the Drum Drive Assembly. (Figure 3) Figure 1 Removing the support bracket Disconnect the connectors (7) from the Drum Drive Assembly. (Figure 2) Repairs/Adjustments Reversion 4.0 January 2007 REP 1.1.2 4-10 WorkCentre 7132...
  • Page 962 Figure 3 Disconnecting cable clamps or removing cable ties Figure 4 Removing the lower bracket Remove the screws (3) and remove the lower support bracket. (Figure 4) Remove the screws (5). (Figure 5) Reversion 4.0 Repairs/Adjustments January 2007 REP 1.1.2 WorkCentre 7132 4-11...
  • Page 963 Remove the screws (5) Figure 5 Preparing to remove the Drum Drive Assembly 10. Remove the Drum Drive Assembly. Repairs/Adjustments Reversion 4.0 January 2007 REP 1.1.2 4-12 WorkCentre 7132...
  • Page 964: Rep 2.1.1 Tray 1 Feeder

    Preparing to remove the Tray 1 Feeder. Remove the screws (2). (Figure 3) Figure 1 Disconnecting the connector Remove the screw from the sensor bracket and move the sensor bracket aside. (Figure Reversion 4.0 Repairs/Adjustments January 2007 REP 2.1.1 WorkCentre 7132 4-13...
  • Page 965 Tray 1 Feeder from the machine. (Figure 4) When installing the sensor bracket, be sure to insert the bracket tab into the cut out in the frame before installing the screw. (Figure 5) Repairs/Adjustments Reversion 4.0 January 2007 REP 2.1.1 4-14 WorkCentre 7132...
  • Page 966: Rep 2.3.1 Tray 1 Feed/Nudger/Retard Roll

    Slide the guide toward the front. (Figure 1) Be sure to insert the sen- sor bracket tab into the Slide the guide. slot in the frame Figure 5 Installing the sensor bracket Reversion 4.0 Repairs/Adjustments January 2007 REP 2.1.1, REP 2.3.1 WorkCentre 7132 4-15...
  • Page 967 Figure 2 Removing the Feed/Nudger/Retard Roll Remove the Feed/Nudger/Retard Roll. (Figure 2) Rotate the Feed/Nudge/Retard Roll clockwise to access the locking tab. Release the lock and remove the Feed/Nudger/Retard Roll. Repairs/Adjustments Reversion 4.0 January 2007 REP 2.3.1 4-16 WorkCentre 7132...
  • Page 968: Rep 2.4.1 Registration Unit

    Pull the outboard end of the Registration Unit toward the left of the machine and remove the Unit. (Figure 3) Disconnect the connector Figure 1 Disconnecting the connector (1) Remove the screws (2). (Figure 2) Reversion 4.0 Repairs/Adjustments January 2007 REP 2.4.1 WorkCentre 7132 4-17...
  • Page 969: Rep 2.5.1 Takeaway Roll

    Figure 3 Removing the Registration Unit Replacement NOTE: When reinstalling the Registration Unit, it might be necessary to rotate the Registration Drive gears in order for the gears to be aligned properly. Repairs/Adjustments Reversion 4.0 January 2007 REP 2.4.1, REP 2.5.1 4-18 WorkCentre 7132...
  • Page 970 Figure 1 Removing the chute Figure 2 Removing the Takeaway Roll Remove the Takeaway Roll. (Figure 2) NOTE: Use care not to drop bearings or gear. Remove the E-Clip Slide out the Takeaway Roll Reversion 4.0 Repairs/Adjustments January 2007 REP 2.5.1 WorkCentre 7132 4-19...
  • Page 971: Rep 2.6.2 L/H Upper Cover Unit

    Remove the L/H Upper Cover Unit. (Figure 2) NOTE: If Duplex Module is present, disconnect the connector. Open the L/H Upper Cover Unit until it becomes horizontal. Lift up the unit and remove it. Repairs/Adjustments Reversion 4.0 January 2007 REP 2.6.2 4-20 WorkCentre 7132...
  • Page 972: Rep 3.1.1 Ros Unit

    Removing the ROS Assembly. (Figure 3) Release the spring latches and remove the Cooling Fan Bracket, Figure 1 Removing the ROS Cooling Fan Bracket Preparing to remove the ROS Assembly. (Figure 2) Reversion 4.0 Repairs/Adjustments January 2007 REP 3.1.1 WorkCentre 7132 4-21...
  • Page 973 Be sure that the locating pins (2) on the ROS is engaged into the machine frame. Install the screws (2). Connect the connectors (3). Perform the remainder of the replacement procedure in the reverse order or the removal. Repairs/Adjustments Reversion 4.0 January 2007 REP 3.1.1 4-22 WorkCentre 7132...
  • Page 974: Rep 4.1.1 Developer Housing

    Manually rotate the Rotary until the Developer Housing to be removed is in position then release the rotary Release Knob. Remove the screw (1). Figure 1 Preparing to remove the Rotary Cover Remove the Rotary Cover. (Figure 2) Reversion 4.0 Repairs/Adjustments January 2007 REP 4.1.1 WorkCentre 7132 4-23...
  • Page 975 When reinstalling the Developer Housing, ensure that the Spring, located on the outboard end of each Developer Housing, is straight as it is pressed against the turret of the Rotor frame. This Spring must be present, and properly installed. (Figure 5) Repairs/Adjustments Reversion 4.0 January 2007 REP 4.1.1 4-24 WorkCentre 7132...
  • Page 976 Enter UI Diagnostic Mode, and select NVM Read/Write and reset the following NVM loca- tions to zero. • 752-941 = Yellow • 752-942 = Magenta • 752-943 = Cyan • 752-944 = Black Perform Max Setup. (ADJ 9.1.2) Reversion 4.0 Repairs/Adjustments January 2007 REP 4.1.1 WorkCentre 7132 4-25...
  • Page 977: Rep 4.1.2 Toner Cartridge

    NOTE: The control logic will detect the Toner Cartridge and return to the Supplies menu. Open the Toner/Developer Access Door by releasing the latch Figure 1 Opening the Access Door Remove the Toner Cartridge. (Figure 2) Repairs/Adjustments Reversion 4.0 January 2007 REP 4.1.2 4-26 WorkCentre 7132...
  • Page 978: Rep 4.1.3 Developer Bias Brush

    Remove the Developer Bias Brush. (Figure 3) Figure 1 Positioning the Developer Rotary Assembly Remove the Waste Toner Auger. (REP 4.1.4) Remove the screws (2) and disconnect the High Voltage lead. (Figure 2) Reversion 4.0 Repairs/Adjustments January 2007 REP 4.1.3 WorkCentre 7132 4-27...
  • Page 979: Rep 4.1.4 Waste Toner Auger

    NOTE: In the next step, place a sheet of paper under the opening in the Waste Auger when removing it from the frame. Remove the Waste Auger. (Figure 2) Repairs/Adjustments Reversion 4.0 January 2007 REP 4.1.3, REP 4.1.4 4-28 WorkCentre 7132...
  • Page 980: Rep 4.2.1 Developer Motor Assembly

    Disconnect the connec- tors (2) Figure 2 Removing the Waste Auger Disconnect the wire clamp from the frame Figure 1 Disconnecting the connectors (2) Remove the Developer Motor Assembly. (Figure 2) Reversion 4.0 Repairs/Adjustments January 2007 REP 4.2.1 WorkCentre 7132 4-29...
  • Page 981: Rep 4.2.2 Ibt Module

    To install, carry out the removal steps in reverse order. Lift the handle and pull the Waste Toner Bottle from the machine Figure 1 Removing the Waste Toner Bottle Remove the Xerographic Drum CRUM Bracket. (Figure 2) Repairs/Adjustments Reversion 4.0 January 2007 REP 4.2.2 4-30 WorkCentre 7132...
  • Page 982 Figure 2 Removing the CRUM Bracket Figure 3 Removing the Waste Auger C-clip and drive gear Remove the Waste Auger drive gear. (Figure 3) Remove the Waste Auger drive shaft bushing. (Figure 4) Reversion 4.0 Repairs/Adjustments January 2007 REP 4.2.2 WorkCentre 7132 4-31...
  • Page 983 10. Open the left side door and position the levers (2) to the up or retract position. (Figure 6) removing it from the frame. Remove the Waste Auger. (Figure 5) Repairs/Adjustments Reversion 4.0 January 2007 REP 4.2.2 4-32 WorkCentre 7132...
  • Page 984 11. Place the IBT Belt Tension Handle on the shaft and rotate the Handle counter clockwise 12. Remove the screws (4) and the Tension Handle. (Figure 8) to the down position put tension on the IBT Belt. (Figure 7) Reversion 4.0 Repairs/Adjustments January 2007 REP 4.2.2 WorkCentre 7132 4-33...
  • Page 985 IBT Module frame. This will allow the levers to capture the BTR2 when the left side door is closed. Install the IBT Module in reverse order of removal. Repairs/Adjustments Reversion 4.0 January 2007 REP 4.2.2, REP 4.2.3 4-34 WorkCentre 7132...
  • Page 986: Rep 4.2.3 Print Drum

    Pull the Print Drum from the machine Figure 2 Removing the Print Drum Figure 1 Preparing to remove the Print Drum Removing the Print Drum from the machine. (Figure 2) Reversion 4.0 Repairs/Adjustments January 2007 REP 4.2.3, REP 4.2.4 WorkCentre 7132 4-35...
  • Page 987: Rep 4.2.4 Ibt Cleaner

    Figure 1 Preparing to remove the Cleaner NOTE: Be careful to avoid spilling toner from the IBT Cleaner on the floor or covers. Pull the IBT Cleaner out of the machine. (Figure 2) Repairs/Adjustments Reversion 4.0 January 2007 REP 4.2.4, REP 4.2.5 4-36 WorkCentre 7132...
  • Page 988: Rep 4.2.5 Ibt Belt

    Remove the cross brace. (Figure 3) Figure 1 Removing the outboard frame Remove the cross bar from the IBT Module. (Figure 2) Reversion 4.0 Repairs/Adjustments January 2007 REP 4.2.5 WorkCentre 7132 4-37...
  • Page 989 Use the cross bar as a foot by inserting it through the holes in the IBT Module frame and Remove the inner bracket. (Figure 5) stand the Module on its end as shown. (Figure 4) Repairs/Adjustments Reversion 4.0 January 2007 REP 4.2.5 4-38 WorkCentre 7132...
  • Page 990 Remove the screws (3) Figure 5 Removing the inner bracket Figure 6 Releasing the Belt tension 10. Release the tension of the Belt. (Figure 6) 11. Remove the follower lever. (Figure 7) Reversion 4.0 Repairs/Adjustments January 2007 REP 4.2.5 WorkCentre 7132 4-39...
  • Page 991 Remove the E-ring Figure 7 Removing the follower lever Figure 8 Removing the bushing and E-ring 12. Remove the bushing and E-ring. (Figure 8) 13. Remove the Backup Roll bracket. (Figure 9) Repairs/Adjustments Reversion 4.0 January 2007 REP 4.2.5 4-40 WorkCentre 7132...
  • Page 992 Figure 9 Removing the Backup Roll bracket Figure 10 Removing the Backup Roll 14. Remove the Backup Roll. (Figure 10) 15. Carefully remove the IBT Belt from the IBT Module. (Figure 11) Reversion 4.0 Repairs/Adjustments January 2007 REP 4.2.5 WorkCentre 7132 4-41...
  • Page 993: Rep 4.2.6 Rotary Drive Motor

    Rotary Motor Replacement Reassemble the IBT Module in reverse order of removal. Figure 1 Disconnecting the connector and harness Remove the screws (4) and remove the Rotary Motor. (Figure 2) Repairs/Adjustments Reversion 4.0 January 2007 REP 4.2.6 4-42 WorkCentre 7132...
  • Page 994: Rep 4.2.7 Developer Material

    Remove the Rotary Motor Figure 2 Removing the Rotary Motor Figure 1 Removing the screw from the Developer Housing Cover Unlatch the tabs on the Developer Housing Cover. (Figure 2) Reversion 4.0 Repairs/Adjustments January 2007 REP 4.2.7 WorkCentre 7132 4-43...
  • Page 995 Place the Developer Housing up side down inside the plastic bag and turn the Mag Roll Gear on the end of the Cartridge to pour out the old Developer Material. (Figure 4) Repairs/Adjustments Reversion 4.0 January 2007 REP 4.2.7 4-44 WorkCentre 7132...
  • Page 996 Vacuum the augers, mag roll and inner surfaces of the Developer Housing. (Figure 5) Pour the new Developer Material into the Developer Housing using a back and forward motion while rotating the Mag Roll. (Figure 6) Reversion 4.0 Repairs/Adjustments January 2007 REP 4.2.7 WorkCentre 7132 4-45...
  • Page 997 Figure 7 Preparing to reinstall the Developer Housing Cover 10. Prepare to reinstall the Developer Housing cover. (Figure 7) 11. Press the Cover tabs to lock the Developer Housing Cover. (Figure 8) Repairs/Adjustments Reversion 4.0 January 2007 REP 4.2.7 4-46 WorkCentre 7132...
  • Page 998 14. Enter UI Diagnostic Mode and select NVM Read/Write and reset the following NVM loca- tions to zero. • 752-086 = Yellow • 752-087 = Magenta • 752-088 = Cyan • 752-089 = Black 15. Perform Max Setup. (ADJ 9.1.2) Reversion 4.0 Repairs/Adjustments January 2007 REP 4.2.7, REP 4.2.8 WorkCentre 7132 4-47...
  • Page 999: Rep 4.2.8 2Nd Btr Contact Arms

    Figure 1 Removing the outboard Contact Arm To replace the inboard 2nd BTR Contact Arm, perform the following: Place the IBT Module on a work surface. Remove the E-ring, washer and Contact Arm. Repairs/Adjustments Reversion 4.0 January 2007 REP 4.2.8 4-48 WorkCentre 7132...
  • Page 1000 Retract the Contact Arms and slide the IBT Module into the machine. After the IBT Module is installed and secured with the screws (4), be sure to extend the 2nd BTR Contact Arms. Reversion 4.0 Repairs/Adjustments January 2007 REP 4.2.8, REP 4.3.1 WorkCentre 7132 4-49...

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