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Table of Contents
Related Manuals for Yealink W56H
Summary of Contents for Yealink W56H
- Page 1 Yealink DECT IP Multi-Cell System User Guide...
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Page 2: Table Of Contents
Idle Screen................................... 16 Icons on the Idle Screen............................18 W56H/W53H Line Status Screen........................19 W56H/W53H Icons on the Calls Screen......................19 W56H/W53H Icons on the Line Status Screen.................... 19 Rechargeable Battery................................20 Viewing the Power Status.............................20 Entering Characters................................20 Setting the Input Modes............................20 Entering Data on the W56H/W53H........................20... - Page 3 Parking or Retrieving a Call in the Transfer Mode..................39 Retrieving a Call with a Retrieve Key.......................40 Shared Call Appearance (SCA)............................41 W56H/W53H State Indicator of Shared Line....................41 Placing Calls on a Shared Line........................... 41 Answering Calls on a Shared Line........................41 Placing a Call on Public Hold..........................42 Placing a Call on Private Hold..........................
- Page 4 Customizing Your Phone................52 Turning Handset On................................53 Turning Handset Off................................53 Changing the Wallpaper..............................53 Setting the Screen Saver..............................54 Changing the W56H/W53H/CP930W Brightness......................54 Changing the DD Phone Brightness..........................54 Setting the Keypad Light..............................55 Changing the Language..............................55 Time & Date..................................... 55 Setting the Time and Date Manually.......................55...
- Page 5 Muting/Unmuting the Microphone..........................67 Maintaining Your Phone................67 Investigating Warnings.................................68 Resetting the Handset................................68 Rebooting the Handset............................... 68 Appendix......................69 Appendix A- Menu Structure............................69 For W56H/W53H...............................69 For CP930W................................70 For DD Phone................................71 Appendix B - Input Modes and Characters........................ 71...
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Page 6: Getting Started
Before you use your phone, take some time to get familiar with its features and user interface. Note: This guide mainly takes W56H as an example. Due to different LCD specifications and parameters, the graphics displayed on other handsets may be different. -
Page 7: W56H Hardware
• Indicates the power status. • Indicates the LAN connection status. ROLE LED Indicates the device role. DECT LED Indicates the connection status to the DECT manager (DM). W56H Hardware Item Description Receiver Receives audio in receiver mode. Power LED Indicator Indicates call status, message status, and charging status. - Page 8 | Getting Started | 8 Item Description Speakerphone Key • Switches among the receiver, headset, and handsfree modes. • Answers an incoming call. • Places a call in handsfree mode. Navigation Keys Scroll through information or options on the screen. OK Key Confirms actions or enters the main menu.
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Page 9: W53H Hardware
| Getting Started | 9 W53H Hardware Item Description Receiver Receives audio in receiver mode. Power LED Indicator Indicates call status, message status, and charging status. Phone Screen Shows information. Soft Keys Access the function directly. It depends on the operating situation. Message Key Accesses the voice mail or missed call. -
Page 10: Cp930W Hardware
| Getting Started | 10 Item Description On-hook Key/Power Key • Press briefly to return to the previous screen. • Long press to return to the idle screen. • Press to turn the handset on. • Long press on the idle screen to turn the handset off. •... - Page 11 | Getting Started | 11 Item Description Three Internal Provide 20-feet (6 meters) and 360-degree sound pickup. Microphones Mute Touch Key • Toggles mute feature. • Indicates phone and call status. Speaker Provides speakerphone audio output. LCD Screen Shows information about calls, messages, soft keys, time, date and other relevant data.
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Page 12: Dd Phone Hardware
| Getting Started | 12 Item Description Scrolls through the displayed information upwards. • Scrolls through the displayed information downwards. • Views the Directory list when the phone is idle. Security Slot Allows you to connect a universal security cable to your phone so you can lock down your phone. -
Page 13: W56H/W53H Power Led Indicator
Secures the handset in the handset cradle when the phone is mounted vertically. For more information on how to adjust the reversible tab, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones. Hookswitch Connects or disconnects the phone from the phone line. The hookswitch is automatically activated when a user lifts the handset from the cradle to get a dial tone. -
Page 14: Menu On The W56H/W53H
Flashing orange The phone prompts low battery or is charging. The phone is powered off. The phone is idle. Menu on the W56H/W53H The handset provides a variety of features that are grouped into the menu. • Main Menu •... -
Page 15: Submenu
| Getting Started | 15 Description Menu icon: : Status—To view the status information of DM, handset, and line. : Intercom—Not available in the multi-cell system. : Voice Mail—To set and view voice mail(s). : Call Features—To access the features of Call Forward, Do Not Disturb, Call Waiting, Anon.Call Rejection, and Anonymous Call. -
Page 16: Returning To Idle Screen
• W56H/W53H Icons on the Calls Screen • W56H/W53H Icons on the Line Status Screen Idle Screen The idle screen is made up of the signal strength, battery status, status bar, handset name, and soft keys. The time & date is displayed in the middle of the screen. - Page 17 | Getting Started | 17 W56H/W53H: CP930W: DD Phone: • Default Account: Indicates the local name or number. • Signal Strength: Weak to strong: (W56H/W53H), (CP930W), phone) No reception: (W56H/W53H), (CP930W), (DD phone) • Battery Status: Low to full: (W56H/W53H),...
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Page 18: Icons On The Idle Screen
| Getting Started | 18 Icons on the Idle Screen By viewing the icons on the idle screen, you can easily get the current phone status, such as message status. W56H/W53H: Icons Description Icons Description The ringer volume is 0 and the phone is The phone has new voice mails. -
Page 19: W56H/W53H Line Status Screen
Headset Mode On Handsfree Mode On Contact Call Hold Call Mute Conference Call W56H/W53H Icons on the Line Status Screen Each icon in the line status screen indicates the corresponding feature assigned to the line. Icons Description Icons Description Call Forward... -
Page 20: Rechargeable Battery
You can enter and edit data in the corresponding field using the keypad. • Setting the Input Modes • Entering Data on the W56H/W53H • Entering Data on the CP930W/DD Phone Setting the Input Modes The handset provides you with 12 input modes, and different input mode provides different characters. The default input modes are Abc, 123, ABC and abc. -
Page 21: Entering Data On The Cp930W/Dd Phone
| Getting Started | 21 Task Action Enter special characters. Press to enter the space character or the following special characters: _’ ” = / \ ^ ; : , . - + * # § % & @ ? ! ¿ ¡ ( ) { } [ ] < > ¥ ￡ $ | ~ ¤ Press •... -
Page 22: Registering The Handset
| Registering the Handset | 22 Registering the Handset You need to register your handset to the DECT manager (DM) if you want to use the basic functions of the DECT multi-cell system. • Possible Reasons for Registration Failure • Registering the First Handset to the W80B Device •... -
Page 23: Selecting A Dm/Base Station To Connect
You can connect the handset to a desired DM/base station manually, or allow the handset to connect the registered DM/base with the greatest signal strength automatically. About this task It is only applicable to W56H/W53H. Procedure 1. Navigate to OK > Settings > Registration > Select Base. -
Page 24: Placing External Calls
• Placing External Calls • Placing a Call from the Call History • Placing a Call from the Directory • Speed Dial on the W56H/W53H • Speed Dial on the DD Phone • Redial • Placing an Anonymous Call Placing External Calls You can place external calls on the handset. -
Page 25: Speed Dial On The W56H/W53H
Highlight the desired contact and press or Send. If the selected contact has multiple numbers, highlight the desired number, and select OK. Speed Dial on the W56H/W53H You can quickly dial a number by using a speed dial key without entering the directory. •... -
Page 26: Speed Dial On The Dd Phone
You can redial a call from the redial list. For W56H/W53H, the redial list stores the last twenty dialed phone numbers. For DD phone, the redial list stores the last eighteen dialed phone numbers. When the memory of the redial list is full, the handset will automatically erase the oldest one when a new number is dialed. - Page 27 You can add a dialed external call number to the Local Directory or update the number for an existing contact. About this task It is only applicable to W56H/W53H. Procedure 1. Press when the handset is idle to access the redial list.
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Page 28: Placing An Anonymous Call
When you are in an active call and an incoming call arrives on the phone, a call waiting tone beeps, and the incoming call information is displayed. Procedure 1. On the W56H/W53H, press the down navigation key to select the incoming call. 2. Select Answer. The active call is placed on hold, and the incoming call becomes active. -
Page 29: Answering A Call Automatically
When the handset is placed in the charger, you can simply answer the incoming calls by picking up the handset from the charger without pressing the Off-hook key. About this task It is only applicable to W56H/W53H. Procedure 1. Navigate to OK > Settings > Telephony > Auto Answer. -
Page 30: Rejecting Anonymous Calls
| Call Features | 30 Rejecting Anonymous Calls You can reject incoming calls from the callers who have hidden their identities. As a result, your phone will not ring and you will not be notified of an attempted call. Procedure 1. -
Page 31: Holding And Resuming Calls
| Call Features | 31 2. Press the mute key again to unmute. The mute icon disappears from the phone screen. On the CP930W, the mute touch key LEDs change from red to green. Holding and Resuming Calls You can place an active call on hold and resume the call when you are ready. When you place a call on hold, the held party may hear the music played by its sever. -
Page 32: Transferring Calls
| Call Features | 32 2. Select the desired forwarding type and enable it. 3. Enter the destination number in the Target or Forward to field. 4. If you select the No Answer (No Answer Forward), select the desired ring time to wait before forwarding from the After Ring Time field. -
Page 33: Local Conference
| Call Features | 33 During the conference, follow these tips: • Mute your microphone when you are not speaking, especially in noisy environments. • Avoid tapping or rustling papers near the microphone. • Speak in your normal voice without shouting. •... -
Page 34: Hybrid Uc Meeting
| Call Features | 34 Procedure Press or End (End Call). If any party in the conference ends the call, the other parties remain connected. Hybrid UC Meeting You can create a hybrid UC meeting on the CP930W by different ways. •... -
Page 35: Network Conference
| Call Features | 35 5. Do the following to place a SIP call on the phone. a) Select Conf. b) Enter the desired number. Select Send or 6. Repeat the step 5 to invite more parties (up to 4 parties). 7. -
Page 36: Recording Using An Sd Card
By default, you can record your calls into an SD card so that you can listen to them later. For more information on how to attach an SD card, please refer to the Quick Start Guide for your phone on Yealink Support. -
Page 37: Pausing/Resuming A Recording
| Call Features | 37 Pausing/Resuming a Recording When you do not want the current sensitive information to be recorded, you can pause the recording. After pausing, you can resume it at any time and the recording continues and will be saved in the same file. Procedure 1. -
Page 38: Viewing The Available Recording Time
| Advanced Call Features | 38 Pausing/Resuming a Playback When you are playing a recording, you can pause it manually to take note. Procedure 1. Select Pause to pause the playback. 2. Select Play to restart the playback. Fast Forwarding/Rewinding a Playback While a recording plays, you can fast forward or rewind the playback at any time. -
Page 39: Parking Or Retrieving A Call In The Fac Mode
| Advanced Call Features | 39 Note: Call park is not available on all servers. Check with your system administrator to find out if it is available on your phone. • Parking or Retrieving a Call in the FAC Mode •... -
Page 40: Retrieving A Call With A Retrieve Key
Procedure Dial the park retrieve code. The phone will retrieve the parked call from the shared parking lot. Note: When the W56H/W53H/DD phone is idle, you can use a Retrieve key to retrieve a parked call directly. Related tasks Retrieving a Call with a Retrieve Key Retrieving a Call with a Retrieve Key You can easily use a retrieve key to retrieve a parked call quickly. -
Page 41: Shared Call Appearance (Sca)
Shared Call Appearance (SCA) Yealink phone supports using Shared Call Appearance (SCA) to share a line. So that this line can be registered on more than one phone at the same time. Your system administrator can set your phone to use the shared line. -
Page 42: Placing A Call On Public Hold
Before you begin There is at least one call placed on public hold on the shared line. Procedure 1. On the W56H/W53H, select SCA, and then select the held call. 2. Select Resume. Barging in an Active Call on a Shared Line In the SCA scenario, you can barge into an active call on the shared line. -
Page 43: Pulling A Shared Call On A Shared Line
On the CP930W, navigate to Menu > Message > Set Voice Mail Code. On the DD phone, navigate to Menu > Message > Voice Mail > Set Voice Mail Code. 2. On the W56H/W53H/CP930W, select Enabled from the Status field. 3. Enter the voice mail code. -
Page 44: Directory
| Directory | 44 Procedure 1. Navigate to OK > Voice Mail > Play Message or press the Message key. On the CP930W, navigate to Menu > Message > Play Message. On the DD phone, navigate to Menu > Message > Voice Mail > View Voice Mail. 2. -
Page 45: Editing Contacts
| Directory | 45 2. Use the navigation keys to look through the contacts. The contact names are displayed in alphabetical order. Editing Contacts You can modify or add more information to your contacts. Procedure 1. Navigate to OK > Directory or OK > Directory > Local Directory. On the CP930W/DD phone, select Directory or navigate to Directory >... -
Page 46: Shared Directory
| Directory | 46 Procedure 1. Navigate to OK > Directory or OK > Directory > Local Directory. On the CP930W/DD phone, select Directory or navigate to Directory > Local Directory. 2. Enter your search criteria in the search field. On the CP930W, enter your search criteria directly by tapping the keypad. -
Page 47: Deleting A Shared Contact
| Directory | 47 Deleting a Shared Contact You can delete any contact from the Shared Directory. Procedure 1. Navigate to OK > Directory > Shared Directory. On the CP930W, navigate to Directory > Shared Directory. 2. Highlight a contact and select Options > Delete. The phone prompts you whether to delete this contact. -
Page 48: Blacklist
| Directory | 48 Blacklist Incoming calls from the Blacklist are rejected automatically. You can store up to 30 contacts in the blacklist to block unwanted callers. • Adding a Blacklist Contact • Viewing Blacklist Contacts • Editing a Blacklist Contact •... -
Page 49: Deleting Blacklist Contacts
| Directory | 49 Deleting Blacklist Contacts You can delete one or all blacklist contacts. If a contact is removed from the blacklist, you can answer the call from the contact normally. • Deleting a Blacklist Contact • Deleting All Blacklist Contacts Deleting a Blacklist Contact If you want to answer a call from a specific contact, you need to remove it from the Blacklist. -
Page 50: Viewing Remote Phone Book Contacts
Saving a History Record to Local Directory • Saving a History Record to Blacklist • Deleting History Records Call History Icons The call history icon in the Call History indicates the corresponding call history types. W56H/W53H: Icon Description Received Calls Missed Calls... -
Page 51: Viewing History Records
| Call History | 51 Icon Description Placed Calls CP930W/DD phone: Icon Description Received Calls Missed Calls Placed Calls Viewing History Records The history record saves the call information such as the caller's name and number, local line and call duration. -
Page 52: Deleting History Records
Turning Handset On • Turning Handset Off • Changing the Wallpaper • Setting the Screen Saver • Changing the W56H/W53H/CP930W Brightness • Changing the DD Phone Brightness • Setting the Keypad Light • Changing the Language • Time & Date... -
Page 53: Turning Handset On
Silent Mode Turning Handset On The W56H/W53H will be turned on automatically when the battery is inserted into the handset. The CP930W will be turned on automatically when the phone is placed in the charging cradle. You can also turn the handset on manually. -
Page 54: Setting The Screen Saver
2. Press Change to select the Screen Saver check box (the default status is checked). Changing the W56H/W53H/CP930W Brightness For W56H/W53H, the handset backlight in charger or out of charger can be configured independently. When in charger/out of charger is enabled, the backlight will be turned off after the handset is idle for about 30 minutes when the handset is or is not in the charging cradle. -
Page 55: Setting The Keypad Light
Setting the Keypad Light You can enable the keypad light to illuminate the keypad keys when any key is pressed. About this task It is only applicable to W56H/W53H. Procedure 1. Navigate to OK > Settings > Display > Keypad LED. -
Page 56: Changing The Time And Date Format
Shortcuts Shortcuts allow you to quickly access the feature without scrolling through the menu when the phone is idle. You can configure six shortcuts on the phone in total. It is only applicable to W56H/W53H. • Supported Shortcuts •... -
Page 57: Customizing The Shortcuts
The feature currently assigned to the selected key is highlighted and followed by a left arrow. 3. Select the desired feature. Locking Your W56H/W53H To prevent accidental use of the handset, the keypad can be locked manually. When the keypad is locked, incoming calls will still ring on your phone, but only the emergency numbers can be dialed out. -
Page 58: Unlocking Your Phone
| Customizing Your Phone | 58 Procedure Long press the # key when the handset is idle until the phone prompts you the handset is locked. The lock icon appears in the status bar. Unlocking Your Phone When you need to use the locked handset, you can unlock it manually. Procedure Long press the # key when the locked handset is idle until the phone prompts you the handset is unlocked. -
Page 59: Locking Your Phone Manually
You can enable the silent mode if you do not want to be disturbed. The handset will not ring when receiving an incoming call, but it will still display the incoming call information. It is only applicable to W56H/W53H. •... -
Page 60: Switching Off Silent Mode
| Audio Settings | 60 Procedure Long press the * key until the phone prompts “All Ring Tones Off”. The silent icon appears in the status bar. Switching off Silent Mode If you want to resume the incoming ring, you can switch off silent mode. Procedure Long press the * key until the phone prompts “All Ring Tones On”. -
Page 61: Setting The Advisory Tone
| Audio Settings | 61 Procedure 1. Navigate to OK > Settings > Audio > Ring Tones > Melodies. On the CP930W, navigate to Menu > Settings > Basic Settings > Sound > Ring Tones. On the DD phone, navigate to Menu > Settings > Basic Settings > Sound > Ring Tones > Common. 2. -
Page 62: Connecting A Mobile Phone Via Bluetooth
Bluetooth-enabled mobile phone. Before you begin Make sure you have activated the Bluetooth mode and made the phone discoverable. Procedure 1. Scan and pair the phone from the Bluetooth-enable mobile phone (the default device name of your phone is "Yealink-CP930W"). -
Page 63: Enabling The Phone Audio
| Connecting a Mobile Phone via Bluetooth | 63 2. Select OK when the phone prompts the connection passkey. Related tasks Activating the Bluetooth Mode Making the Phone Discoverable Enabling the Phone Audio When you enable the phone audio, the phone can act as a speaker and microphone for your connected mobile phone. -
Page 64: Editing Device Name Of Your Phone
| Connecting a Mobile Phone via Bluetooth | 64 • Answer a call. An incoming call to your mobile phone is also shown on the phone, you can answer the call on the phone. • During the call, you can hold/resume, mute/unmute or end the call on the phone. Editing Device Name of Your Phone You can edit the device name of your phone for easily recognizable. -
Page 65: Disconnecting The Bluetooth Device
• Merge phone calls, the PC and connected mobile phone into a hybrid UC conference. • Answer calls from the softphone. Note: You can install a softphone (for example, Yealink VC Desktop) on PC to make calls. It is only applicable to CP930W. -
Page 66: Connecting The Pc To The Phone
Setting the Phone as PC Audio Device via Softphone When your PC is connected to the phone, you can set the phone as a PC audio input and an output device via the softphone, for example, Yealink VC Desktop. Procedure 1. -
Page 67: Placing Calls Via Pc
3. Click Microphone (Yealink CP930W Speakerphone) and click Set as Default Device. 4. Confirm the action. Placing Calls via PC If you have installed a softphone (for example, Yealink VC Desktop) on PC, you can place calls and the phone acts as a microphone and a speaker. Before you begin Make sure you have set your phone as the PC audio device. -
Page 68: Investigating Warnings
| Maintaining Your Phone | 68 • Rebooting the Handset Investigating Warnings When the default password is used on the phone, you can view the warning details about the issue from Status screen. Procedure Navigate to OK > Status > DM. On the CP930W/DD phone, navigate to Menu >... -
Page 69: Appendix
• Appendix A- Menu Structure • Appendix B - Input Modes and Characters Appendix A- Menu Structure • For W56H/W53H • For CP930W • For DD Phone For W56H/W53H Note: The menus in the gray box are not available when the handset is not registered to a base... -
Page 70: For Cp930W
| Appendix | 70 For CP930W Note: The menus in the gray box are not available when the handset is not registered to a base station. -
Page 71: For Dd Phone
| Appendix | 71 For DD Phone Note: The menus in the gray box are not available when the handset is not registered to a base station. Appendix B - Input Modes and Characters (initials ΑΒΓ абв АБВ אבג AÄÅ aäå... - Page 72 | Appendix | 72 (initials ΑΒΓ AÄÅ aäå SŚŠ sśš абв АБВ אבג capitals) TUÙÚÛ tuùúû TŤUÚÜ tťuúü ШЩ TUVtuv8 8 TUV8 tuv8 ΤΥΦ8 шщъы8 צץק ÜŨV8 üũv8 ŰŮV8 űův8 ЪЫ8 WXYZ WŴX wŵx WXYỲÝ wxyỳý WXYZ9 Wxyz9 ΧΨΩƔ9 ЬЭЮЯ9 ьэюя9 סעפף...
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Questions and answers
Why is my W56H model phone not connecting to my phone number?
Your Yealink W56H phone is not connecting to your phone number because it may not be properly registered with the 3CX system. The issue could be due to incorrect provisioning, a configuration mismatch, or a registration failure. Since other W56H phones are working fine, check the following:
1. Registration Status – Ensure the phone is correctly registered in the 3CX Phone System Management Console.
2. Provisioning – Re-provision the phone to update its settings.
3. Extension Settings – Verify that the phone’s extension is configured correctly and matches the settings of the working devices.
4. Network Connection – Ensure the base station is connected and communicating properly.
5. Keypad Lock – Confirm that the keypad is not locked, as this can restrict dialing.
If the problem persists, try resetting the phone and re-adding it to the system.
This answer is automatically generated
My desk phone model SIP-T54W rings with no problem but the cordless HD W56H does not ring at same time. I can see calls coming in and I can answer them and I can call out but unless I **** looking at the cordless handset I do not hear it ring. What do I do to fix this? It was working before and now it is not. Thank you
Your Yealink W56H cordless handset may not be ringing due to the ringer being turned off. On this handset, pressing and holding the star (*) key toggles the ringer on or off. Try pressing and holding the star key to enable the ringer. Additionally, check if the handset is in Do Not Disturb (DND) mode, which can reject calls silently. If the issue persists, verify the handset's registration with the base station and ensure it is properly paired.
This answer is automatically generated
CALL FORWARDING WHEN BUSY AND NO ANSWER ENABLED, BUT DOESNT RING ON TARGET NUMBER. LINE JUST GO DEAD AFTER SET RING TIMES. ALSO HOW DO I MANUALY ANSWER OTHER LINE WITHOUT THEM FORWARDING IT TO ME.
cannot pair phone with Verizon one talk