1. Manuals
  2. Brands
  3. LightBug Manuals
  4. GPS
  5. Pro
  6. User manual

LightBug Pro User Manual

Hide thumbs Also See for Pro:
Table of Contents

Advertisement

Quick Links

Download this manual
LightBug Zero & Pro
User Manual
Due to software updates, your experience of the software interface (including
but not limited to software features, user interfaces, and interaction
experiences) may differ from the interface presented in this manual. The
software interface is subject to change as we continuously work on providing
you with the best experience!

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Pro and is the answer not in the manual?

Questions and answers

Related Manuals for LightBug Pro

Summary of Contents for LightBug Pro

  • Page 1 LightBug Zero & Pro User Manual Due to software updates, your experience of the software interface (including but not limited to software features, user interfaces, and interaction experiences) may differ from the interface presented in this manual. The software interface is subject to change as we continuously work on providing...

  • Page 2: Table Of Contents

    Step 3: Adding billing information .......... 12 Adding more trackers to your account: ........14 Configuring your LightBug Tracker using the setup wizard: ..16 Step 1: Naming your tracker............ 16 Step 2: Setting up GPS and WiFi Safe-Zones......18 Step 3: Setting up motion and fall detection ......
  • Page 3 Adjusting Motion Sensitivity ............ 29 Adjusting Wake Mode Timeout ..........30 GPS Settings ................31 Misc. Behavior Settings ............32 Using the LightBug App and Web Portal ......... 33 The Side Menu ................34 Selecting a Tracker ................ 38 Latest Tab ..................39 Location History Tab ..............
  • Page 4 Why location updates are not instant? ........71 Why is my tracker not transmitting? ........... 71 Why is my tracker giving inaccurate locations? ......72 Why is my battery not lasting as long as advertised? ....72 Page 4 of 73 Lightbug User Manual...

  • Page 5: Meet Lightbug

    Meet LightBug Front View [Zero] Page 5 of 73 Lightbug User Manual...

  • Page 6: Front View [Pro]

    Front View [Pro] Page 6 of 73 Lightbug User Manual...

  • Page 7: Setting Up Your Tracker

    The LightBug Pro can be charged via any standard Qi Wireless Charging Pad. Charging times vary depending on the wireless charger that is being used so it is advisable to keep your LightBug Pro charging overnight before initial use. Page 7 of 73...
  • Page 8 Location of wireless charging coil on the LightBug Pro: The LightBug Pro has a charging coil which is located just above the logo as shown in the diagram below: Make sure you align the tracker so that the center of the coil is directly on the center of the charging pad.

  • Page 9: Activating Your Tracker

    Activating your tracker To activate your tracker you will need to download the LightBug App on your smartphone or visit our web portal: app.thelightbug.com Creating an account: Once you have downloaded the LightBug App or visited our web portal, you will need to register an account if you do not already have one.

  • Page 10: Linking Your First Tracker To Your Account

    Linking your first tracker to your account: After creating a new account the LightBug App or the web portal will guide you through 3 steps in order to link your tracker to your account. Page 10 of 73 Lightbug User Manual...

  • Page 11: Step 1: Entering Serial Numbers

    Step 1: Entering Serial Numbers Enter your tracker Serial Number. The serial number is located on the front side of the LightBug Pro tracker. As for the LightBug Zero, the serial number is located on the back. Hint: The LightBug App will allow you to scan the barcodes using your smartphone’s camera.

  • Page 12: Step 2: Setting Up Your Data Plan

    Add your billing information so that your tracker will remain active after your free trial period. Caution: Your LightBug tracker will not activate if you do not add your billing information. You will not be charged until your free trial period is over.
  • Page 13 Page 13 of 73 Lightbug User Manual...

  • Page 14: Adding More Trackers To Your Account

    If you would like to add more trackers to the same account you will need to be logged in from the desired account and then follow these 2 steps: Click on change device: Page 14 of 73 Lightbug User Manual...
  • Page 15 Scroll down till you see “Add a new device” Then follow the steps highlighted earlier in this section. Page 15 of 73 Lightbug User Manual...

  • Page 16: Configuring Your Lightbug Tracker Using The Setup Wizard

    Configuring your LightBug Tracker using the setup wizard: You can always change the setting on your tracker via the Tracker Settings tab: Step 1: Naming your tracker Give your tracker a name so you can quickly identify it if you have more than one tracker on the same account.
  • Page 17 Page 17 of 73 Lightbug User Manual...

  • Page 18: Step 2: Setting Up Gps And Wifi Safe-Zones

    Step 2: Setting up GPS and WiFi Safe-Zones These settings will help you save battery life in areas where tracking is not required and where the tracker can report its location less often. Page 18 of 73 Lightbug User Manual...
  • Page 19 Selecting “Set up a Safe-Zone” will open a map where you can create a geographical safe zone for the tracker. Simply tap or click on the map and start creating your custom polygon that covers the area you want. Page 19 of 73 Lightbug User Manual...
  • Page 20 Caution: When the tracker is inside this safe zone, it will only report according to its sleep interval settings (more information in the following steps) Setting up WiFi Safe-Zone: Setting up your WiFi Safe-Zone will allow the tracker battery to last longer. Page 20 of 73 Lightbug User Manual...

  • Page 21: Step 3: Setting Up Motion And Fall Detection

    Section. Step 4: Setting up wake mode update interval This step allows you to configure how often you want the tracker to update its location when it is moving outside the safe zones. Page 21 of 73 Lightbug User Manual...

  • Page 22: Step 5: Setting Up Sleep Mode Update Interval

    Step 5: Setting up sleep mode update interval This step allows you to configure how often you want the tracker to update its location when not moving or when inside a safe-zones. Page 22 of 73 Lightbug User Manual...
  • Page 23 Hint: Longer intervals between location updates will increase battery life so it is advisable to set this to 12 hours. Caution: If your tracker moves outside the safe-zone it will wake up straight away, regardless of this setting. Page 23 of 73 Lightbug User Manual...

  • Page 24: Step 6: Applying The Settings

    Step 6: Applying the settings By pressing the button on the tracker the new settings will be applied immediately. Page 24 of 73 Lightbug User Manual...

  • Page 25: Configuring Your Lightbug Tracker Using Manual Configurations

    Note: You can skip this step if you do not have your tracker at hand, this will mean the tracker will update its settings the next time it is scheduled to send a location update. Configuring your LightBug Tracker using manual configurations This section outlines the more advanced settings available to advanced users who want to tweak their tracker to better suit their needs.

  • Page 26: Setting Up Custom Wake And Sleep Mode Intervals

    Hint: You are able to set the wake mode interval to seconds if you select “0 hrs” and “0 min”, this will unlock a box that will allow you to input a custom number in seconds. Page 26 of 73 Lightbug User Manual...

  • Page 27: Setting Up Breadcrumbs

    Example on how it works: Say you only want your LightBug tracker to send location updates every 30 minutes but you would like to see more Page 27 of 73...

  • Page 28: Other Advanced Settings

    Movement Settings: This enables you to change how sensitive your LightBug tracker is to motion and how long it has to remain stationary in order to count as a stop.

  • Page 29: Adjusting Motion Sensitivity

    Adjusting Motion Sensitivity You can adjust how sensitive your tracker is to motion and vibrations via the slider shown below. Page 29 of 73 Lightbug User Manual...

  • Page 30: Adjusting Wake Mode Timeout

    Adjusting Wake Mode Timeout You can also adjust how long the tracker should remain still before it transmits a location update and enables sleep mode. Page 30 of 73 Lightbug User Manual...

  • Page 31: Gps Settings

    GPS signal before giving up and using WPS or GSM triangulation. The second field allows you to select how long the GPS should run for after getting a GPS fix in order to improve accuracy. Page 31 of 73 Lightbug User Manual...

  • Page 32: Misc. Behavior Settings

    Misc. Behavior Settings There are further settings that you can enable. Again we advise you not to change any of these unless you are certain you know what you are doing. Page 32 of 73 Lightbug User Manual...

  • Page 33: Using The Lightbug App And Web Portal

    Using the LightBug App and Web Portal The LightBug App is available for both Android and iOS devices. You can also access your account from any browser (including smartphone browsers) visiting app.thelightbug.com Caution: The web portal works and functions exactly as the LightBug App but you will only receive notifications to your phone if you have the App installed.

  • Page 34: The Side Menu

    The Side Menu The side menu has all your tabs along with some information about your tracker: Note: In the Web Portal the side menu will be opened by default. Page 34 of 73 Lightbug User Manual...
  • Page 35 Here you can see the last location update details along with the time stamp: Other buttons: Flight mode button allows you to put the tracker into airplane mode so that it is safe to board a plane. Page 35 of 73 Lightbug User Manual...
  • Page 36 Hint: You can wake your tracker up prematurely by pressing the button on the tracker. Sleep button will put the tracker to sleep for up to 24 hours. Pressing the sleep button will open up a warning menu like the one below: Page 36 of 73 Lightbug User Manual...
  • Page 37 This will allow you to logout of your account. Page 37 of 73 Lightbug User Manual...

  • Page 38: Selecting A Tracker

    Selecting a Tracker In the LightBug App you will need to open the side menu and then tap on change device: A list will appear with all your trackers and you can tap on the one you would like to choose.

  • Page 39: Latest Tab

    Latest Tab The Latest location history tab show you the last 10 location updates along with the last know location of the tracker: Page 39 of 73 Lightbug User Manual...
  • Page 40 Date & Time of the last location update Street address of your tracker If the tracker is moving it will display the speed in KM (or Miles depending on your settings), otherwise it will display “stationary” Page 40 of 73 Lightbug User Manual...
  • Page 41 Caution: Tracker status might be showing as “asleep” even though it is in wake mode. This is because the tracker goes into sleep mode between transmissions to save battery. Page 41 of 73 Lightbug User Manual...

  • Page 42: Location History Tab

    This will display the location history of the selected tracker for the selected time period. Hint: We store unlimited data so you are able to go back in time and view location history from day 1 of your purchase! Page 42 of 73 Lightbug User Manual...
  • Page 43 What the buttons do: This button, located on the top right, will pan the view of the map to center your tracker’s location history. Page 43 of 73 Lightbug User Manual...
  • Page 44 Moving this slider allows you to look at a specific time within the selected dates. This allows you to auto play the location history. Tapping/clicking on the time and date here will allow you to adjust the playback speed. Page 44 of 73 Lightbug User Manual...
  • Page 45 Hint: When using the LightBug App, for better slider sensitivity it is advisable to see one day at a time or holding your phone in landscape mode. Page 45 of 73 Lightbug User Manual...

  • Page 46: Trips Tab & Filters

    Trips Tab & Filters This will be displayed by default on the Web Portal. LightBug App users have to click the tab button again when in location history to display the following: Page 46 of 73 Lightbug User Manual...
  • Page 47 Tapping on a trip will expand the view to show you the trip points for more details. Stops are highlighted, tapping on a stop will pan the map view to show you where the stop occurred. Page 47 of 73 Lightbug User Manual...

  • Page 48: Data Plan Tab

    Hint: Making changes in this tab only affects the selected tracker. If you need to manage the subscription for another tracker be sure to select that tracker before you make the changes! Caution: Trackers with no billing information will not be active. Page 48 of 73 Lightbug User Manual...
  • Page 49 Once open you will see your active plan (if any) at the top and you will see a selection of data plans that you can pick from and their according prices: Page 49 of 73 Lightbug User Manual...
  • Page 50 Page 50 of 73 Lightbug User Manual...

  • Page 51: Rout Report Tab

    This tab shows a text report of your tracker’s location along with the distance travelled and the average speed. You are able to select the dates for your report at the top as shown on the next page Page 51 of 73 Lightbug User Manual...
  • Page 52 Page 52 of 73 Lightbug User Manual...
  • Page 53 Your trip report should look like the following with the distance travelled at the bottom left of each section and the average speed on the bottom right. Page 53 of 73 Lightbug User Manual...

  • Page 54: Alerts Tab

    Here you can create alerts, edit existing alerts and customize how/when you would like to be notified. After opening your Alerts Tab, you will see a full list of your alerts as shown on the next page Page 54 of 73 Lightbug User Manual...
  • Page 55 What the buttons do: This will show you the log of your recent alerts. Page 55 of 73 Lightbug User Manual...

  • Page 56: Creating New Alerts

    Creating new alerts: Once inside your alerts tab you can create a new alert by selecting “CREATE NEW ALERT” button. Below is a description on what each section does: Page 56 of 73 Lightbug User Manual...
  • Page 57 2) Setting the alert type There are quite a few alert types to choose from: Geofence alerts will trigger when your tracker sends a location update outside the set Safe Zone. Page 57 of 73 Lightbug User Manual...
  • Page 58 Enabling Email alerts will allow you to set which email you would like to receive the alerts on. Enabling Push to phone will send alerts in the form of notification to your smartphone. Page 58 of 73 Lightbug User Manual...

  • Page 59: Editing Existing Alerts

    Caution: Push to phone alerts do not work for the web portal, you will need to download the LightBug App on your smartphone in order for this to work. 4) Setting how often you are notified Here you can mute a triggered alert for some time before the same alert is triggered again.

  • Page 60: Account Settings Tab

    Then follow the instructions outlined in the previous section. Account Settings Tab This tab allows you to set account preferences, delete your data or change your password. Page 60 of 73 Lightbug User Manual...

  • Page 61: Deleting Your Tracking History

    After ensuring you have selected the correct tracker, you can delete all your tracking history from this button: Account Preferences: Here you can control how things are displayed on your App and inside specific tabs. Page 61 of 73 Lightbug User Manual...

  • Page 62: Changing Account Password

    Changing account password: You can change your password in the account settings tab by scrolling all the way down to this section: Page 62 of 73 Lightbug User Manual...
  • Page 63 Caution: If you forgot your password or you are having any difficulty with this, contact us and we will do the needful. Page 63 of 73 Lightbug User Manual...

  • Page 64: Deactivating Your Tracker

    Data Plan Tab: This will open your active data plan and if you scroll all the way to the bottom you will see an option to cancel the service: Page 64 of 73 Lightbug User Manual...
  • Page 65 A popup will prompt you to confirm your selection before the service is cancelled. Page 65 of 73 Lightbug User Manual...

  • Page 66: Led Indicators And Button Presses

    3 stages: Stage 1: Battery status will appear in stage one where the LED lights will turn on from left to right to indicate the current battery status. Page 66 of 73 Lightbug User Manual...
  • Page 67 Signal strength will appear in stage two where LED lights will turn on from right to left to indicate the 2G/4G signal strength. Stage 3: Additional information will appear in stage three where the LED lights will turn on to show the following: Page 67 of 73 Lightbug User Manual...

  • Page 68: Sos / Force Update - 1 To 3 Second Button Press

    10 seconds. Hint: Performing this reset will not affect your settings. How Things Work Under the Hood How the Location Technologies Work LightBug trackers utilize three location technologies in this order: Page 68 of 73 Lightbug User Manual...

  • Page 69: Firmware Updates

    Firmware updates may be pushed periodically to your tracker as we continuously improve device performance and push for bug fixes. You can tell if there is an update pending by the message below: Page 69 of 73 Lightbug User Manual...

  • Page 70: How To Apply Updates

    The new settings will be applied automatically the next time the tracker connects to send a new location update but you can speed up the process by pressing the tracker button for seconds. Page 70 of 73 Lightbug User Manual...

  • Page 71: Simple Troubleshooting

    Force a location update (hold tracker button for 3 seconds) Perform a reset (hold tracker button for 10 seconds) Ensure the tracker is in an area with good GSM coverage Page 71 of 73 Lightbug User Manual...

  • Page 72: Why Is My Tracker Giving Inaccurate Locations

    The advertised values are general guidelines, in reality there are many variables that affect battery life such as: Where the tracker is mounted: with a clear line of sight with the sky, the tracker will use less power per location update Page 72 of 73 Lightbug User Manual...
  • Page 73 This usually occurs when the tracker is stationary but still sending location update. Reduce the motion sensitivity via your advanced configurations page. Page 73 of 73 Lightbug User Manual...

This manual is also suitable for:

Zero

Table of Contents