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Summary of Contents for HP ProLiant DL360p G8
- Page 1 Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server Release 2 Issue 1 September 2013...
- Page 2 © applicable number of licenses and units of capacity for which the 2013, Avaya Inc. license is granted will be one (1), unless a different number of All Rights Reserved. licenses or units of capacity is specified in the documentation or other Notice materials available to you.
- Page 3 Third Party Components “Third Party Components” mean certain software programs or portions thereof included in the Software or Hosted Service may contain software (including open source software) distributed under third party agreements (“Third Party Components”), which contain terms regarding the rights to use certain portions of the Software (“Third Party Terms”).
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Page 4: Table Of Contents
Contents Chapter 1: Maintaining and Troubleshooting the HP DL360p G8 Server...... 5 .................. 5 HP ProLiant DL360p G8 Server overview ...................... 6 How to use this document .................... 6 Downloading HP documentation .................... 7 HP DL360p G8 document set ........................ 7 Front-panel view ........................ 8 Front panel LEDs ........................ -
Page 5: Chapter 1: Maintaining And Troubleshooting The Hp Dl360P G8 Server
Avaya Aura Messaging is providing a kit plus documentation for migrating a server running Modular Messaging to Avaya Aura Messaging. • Remote access and use of HP’s hardware management tools for the HP DL360p G8 server are not supported by any Avaya application (HP ILO). -
Page 6: How To Use This Document
RoHS, green requirements, and energy efficiency. How to use this document This guide contains information for installing the HP ProLiant DL360p G8 Server as part of an Avaya deployment and provides: • Instructions for how to find the appropriate online server documentation from HP. -
Page 7: Hp Dl360P G8 Document Set
• HP ProLiant DL360p Gen8 Server Maintenance and Service Guide • HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting • HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages • HP Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products Documents included in the shipping container... -
Page 8: Front Panel Leds
Video connector (requires Front Video Adapter Kit) Two (2) USB Connectors Active Health and Network Status LEDs Front panel LEDs Use these LEDs to identify hardware status and problems. Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server September 2013 Comments on this document? infodev@avaya.com... -
Page 9: Rear-Panel View
Fast Flashing Red = Power fault (check system and devices) NIC Status LED Solid Green = Link to network Flashing Green = Network activity Off = No network connection Rear-panel view September 2013 Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server Comments on this document? infodev@avaya.com... -
Page 10: Rear Panel Leds
Description PCIe 3.0 Full height/half length x16 expansion slot Flexible LOM ports (Shown: 4 ports 1 Gb each) The HP DL360p G8 server ports are labeled 1 to 4 from right to left. Video connector Serial connector PCIe 3.0 Low Profile x8 expansion slot... -
Page 11: External Server Components
Gold Ht Power Supply 700506776 DL360p G8 SRVR PWR Supply 750W DC, Y, if redundant CS-48VDC Ht Power Supply Related Links Power supply problems on page 16 September 2013 Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server Comments on this document? infodev@avaya.com... -
Page 12: Hard Disk Drive Problems
Removing a drive in this Table continues… Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server September 2013 Comments on this document? infodev@avaya.com... - Page 13 If a new array is created all data from the previous array will be destroyed. Related Links External server components on page 11 September 2013 Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server Comments on this document? infodev@avaya.com...
- Page 14 7. Check support.avaya.com to see if a firmware update is available from Avaya for this model of server. View notes to see if firmware update is applicable to the observed problem before applying the update. Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server September 2013 Comments on this document? infodev@avaya.com...
- Page 15 Refer to the Hard Drive LED table for the drive rebuild status. d. Check using Avaya application tools for RAID status if available. September 2013 Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server Comments on this document? infodev@avaya.com...
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Page 16: Power Supply Problems
• DL360p G8 SRVR PWR Supply 750W AC, CS Gold Ht Power Supply • DL360p G8 SRVR PWR Supply 750W DC, CS-48VDC Ht Power Supply Table 1: Power supply LEDs System Power Definition Table continues… Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server September 2013 Comments on this document? infodev@avaya.com... - Page 17 • DL360p G8 SRVR PWR Supply 750W AC, CS Gold Ht Power Supply • DL360p G8 SRVR PWR Supply 750W DC, CS-48VDC Ht Power Supply September 2013 Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server Comments on this document? infodev@avaya.com...
- Page 18 Figure 2: Replacing power supply 3. Connect the power cable(s) to the power supply (if disconnected) 4. Power up the server (if powered down) Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server September 2013 Comments on this document? infodev@avaya.com...
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Page 19: Internal Server Components
DIMM problems on page 31 HP DL360p G8 systems insight display LEDs Use this display to identify hardware status and problems with the server. September 2013 Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server Comments on this document? infodev@avaya.com... - Page 20 Power Supply LEDs Off = Normal Amber = Failed power supply PCI Riser LED Off = Normal Amber = Incorrectly installed PCI riser board Table continues… Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server September 2013 Comments on this document? infodev@avaya.com...
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Page 21: Dvd-Rw Problems
Troubleshooting Guide Volume 1: CD - ROM and DVD drive problems Troubleshooting a DVD-R/W drive About this task Follow the steps below to troubleshoot a DL360p G8 SRVR DVD-R/W Drive HP 9.5mm SATA. Warning: Eliminate the risk of electric shock by removing all AC power from the system before installing or replacing any non hot-plug hardware option. - Page 22 If the part is defective, continue with the following removal and replacement procedures. Replacing a DVD-R/W drive About this task Follow the steps below to replace a DL360p G8 SRVR DVD-R/W Drive HP 9.5mm SATA. Warning: Eliminate the risk of electric shock by removing all AC power from the system before installing or replacing any non hot-plug hardware option.
- Page 23 Clip the cable to the power supply air baffle when routing it along the edge of the system board. 9. Install the access panel 10. Slide the server into the rack. 11. Connect each power cord to the server. September 2013 Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server Comments on this document? infodev@avaya.com...
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Page 24: Nic Problems
Avaya’s application documentation. Next steps If the part is defective, continue with the following removal and replacement procedures. Replacing a NIC Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server September 2013 Comments on this document? infodev@avaya.com... - Page 25 7. Remove the existing FlexibleLOM a. Loosen the thumbscrew (1 on the following image). b. Remove the Flexible LOM (2 on the following image). September 2013 Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server Comments on this document? infodev@avaya.com...
- Page 26 Working with a PCIe riser card assembly About this task Use this procedure when adding or removing NIC cards. Note: Always follow safe electrostatic discharge practices. Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server September 2013 Comments on this document? infodev@avaya.com...
- Page 27 If you are not replacing the expansion board, replace the screw into the PCIe riser cage before installing the PCIe riser cage back into the server. September 2013 Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server Comments on this document? infodev@avaya.com...
- Page 28 Figure 6: Right side, expansion slot 2 PCIe x16, half-height half-length Figure 7: Left side, expansion slot 1 PCIe x8, low profile 8. To replace the component, reverse the removal procedure. Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server September 2013 Comments on this document? infodev@avaya.com...
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Page 29: Thermal (Fan) Problems
4. Verify the fan airflow path is not blocked by cables or other material. September 2013 Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server Comments on this document? infodev@avaya.com... - Page 30 Extend the server from the rack. If the server is to remain on with application up, ensure power cord does not disconnect when extending server from rack. b. Remove the access panel c. Remove the fan module. Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server September 2013 Comments on this document? infodev@avaya.com...
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Page 31: Dimm Problems
• Server fails to recognize existing memory • Server fails to recognize new memory HP documentation reference(s) Troubleshooting Guide Volume 1: DIMM Handling Guidelines September 2013 Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server Comments on this document? infodev@avaya.com... - Page 32 Remove any third – party memory. g. To test the memory, run HP Insight Diagnostics (Troubleshooting Guide Volume 1, pg 68). A keyboard and mouse are required. 2. If the server is out of memory: a.
- Page 33 Internal server components e. Restart the server and check to see if the error message is still displayed. f. Run HP Insight Diagnostics (Troubleshooting Guide Volume 1, pg 68). Then, replace failed components as indicated 4. If the server fails to recognize existing memory: a.
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Page 34: Contacting Avaya Services
Avaya provides a telephone number to report problems or to ask questions about your product: • The support telephone number is 1–800–242–2121 in the United States. • For additional support telephone numbers, see the Avaya Website: http://www.avaya.com/ support. Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server September 2013 Comments on this document? infodev@avaya.com... - Page 35 ..............systems insight display ..........19 ..................24 PCIe riser card assembly .............26 power supply ..............16, RDIMM ................32, rear panel ................9 buttons ................10 LEDs ................10 replacing September 2013 Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server Comments on this document? infodev@avaya.com...
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