System Diagnostic Lights - Dell XPS 13 9300 Service Manual

2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
4. Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5. Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
7. Select the device from the left pane and click Run Tests.
8. If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
Identifier
Version
Status

System diagnostic lights

When static, the power and battery-charge status light indicates the power mode that your computer is in. When blinking in different
patterns, the power and battery-charge status light indicates the respective issues that your computer is encountering.
Static power and battery-charge status light
The following table lists the status of your computer based on the power and battery-charge status light.
Table 20. Power and battery-charge status light
Power and battery-charge status light
Solid white
Amber
Off
Blinking power and battery-charge status light
The power and battery-status light blinks alternately between amber and off to indicate issues that your computer is encountering.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by
a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.
The following table shows the different power and battery-status light patterns and the associated issues.
Table 21. LED codes
Diagnostic light codes
2,1
2,2
2,3
2,4
2,5
2,6
2,7
GUID-CEFC4AA4-F378-4563-AE8D-2E4AC53FC1C0
1
Released
Problem description
Processor failure
System board: BIOS or ROM (Read-Only Memory) failure
No memory or RAM (Random-Access Memory) detected
Memory or RAM (Random-Access Memory) failure
Invalid memory installed
System-board or chipset error
Display failure
Status of computer
• The power adapter is
connected and the battery is
fully charged.
• The power adapter is
connected and the battery
has more than 5 percent
charge.
The computer is running on
battery and the battery has less
than 5 percent charge.
The computer is in sleep state,
hibernation, or turned off.
Troubleshooting 59