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GoNetspeed G-010G-A ONT Troubleshooting And Illustrations

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GoNetspeed ONT Troubleshooting and Illustrations
Use this document to become familiar with the Nokia G-010G-A ONT (optical network
termination). GoNetspeed uses this ONT to provide Internet service to your home. The
ONT may also be placed inside of a wall bracket (see illustration below) and mounted to
the wall.

G-010G-A ONT Light Descriptions

POWER: The topmost light on the ONT pictured above is the power light. This light will
be either off, on (green), or red (Hardware startup has failed or self-test has failed). If the
power light is red, power-cycle the ONT. If it is still red then open a trouble ticket.
PON: The second light from the top on the ONT pictured above is the PON light. This
light is lit when the fiber network is connected. After GoNetspeed completes the
installation of your Internet service, this light should be green and remain in that status.
If the light changes colors then check the fiber, power, and ethernet connections to the
ONT. If all the cables are connected properly and the problem persists, please open a
trouble ticket.

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Summary of Contents for GoNetspeed G-010G-A ONT

  • Page 1 GoNetspeed ONT Troubleshooting and Illustrations Use this document to become familiar with the Nokia G-010G-A ONT (optical network termination). GoNetspeed uses this ONT to provide Internet service to your home. The ONT may also be placed inside of a wall bracket (see illustration below) and mounted to the wall.
  • Page 2 ALARM: The third light from the top on the ONT pictured above is the alarm light. If there are no problems then this light will be off. If it is not off then please open a trouble ticket. DATA: The bottom most light on the ONT pictured above is the connection to your network/router.
  • Page 3 ONT Port Descriptions PON PORT: Fiber connection to the GoNetspeed network Ethernet PORT: RJ45 connection to your home network (router, laptop, etc). RESET BUTTON: Resets the ONT to factory default. This button should only be pressed when advised by a GoNetspeed service representative.
  • Page 4 Wall Mount Bracket with ONT and Cabling The following illustration show how the ONT is mounted and cabled when using the wall mount bracket. Pay close attention to the alignment of the cables when removing/installing the bottom bracket as to not pinch them. August 2017...

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