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6.4. Error Codes
If you receive an installation error code while using the Sprint Set Up Assistant App, you can get
detailed error information in, "Table 1", as shown below. You can also share the error code with Sprint
Customer Care for help with device troubleshooting.
Error Code
32002
No GPS signal detected
Table 1 - Error Codes
Description
Page 30 of 37
Action
Please unplug the power cable from Magic Box
Silver unit and move unit near a window.
If your Magic Box Silver unit is already near a
window, move the unit to another window and
plug in the power cable to the Magic Box Silver
unit.
If there is no improvement, please contact Sprint
Customer Care.
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