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Huawei Y336-A1 Faq

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HUAWEI Y336-A1 Smart Phone
FAQ
Issue
01
Date
2014-07-08
HUAWEI TECHNOLOGIES CO., LTD.

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Summary of Contents for Huawei Y336-A1

  • Page 1 HUAWEI Y336-A1 Smart Phone Issue Date 2014-07-08 HUAWEI TECHNOLOGIES CO., LTD.
  • Page 2 Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...

  • Page 3: Table Of Contents

    4.4 What can I do if third-party applications close unexpectedly? ................... 17 4.5 How do I close background applications? ........................18 4.6 What can I do if the weather information displayed on my phone is inaccurate? ............19 Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 4 9.4 What can I do if my phone can't detect the inserted microSD card?................38 9.5 What can I do if my data is lost after I remove the microSD card? ................39 9.6 Can I restore deleted files? ............................39 Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 5 11.7 How do I change the system font style and size? ...................... 44 11.8 What can I do if my phone's tilt sensor fails to work properly? ................45 12 Appendix ............................ 46 Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 6: Hardware And Installation

    If the problem persists, restart your phone and try again.  If your phone is overheating: Your phone adopts a over temperature protection design that disables charging if your phone is overheating. Issue 01 (2014-07-08) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 7: What Can I Do If My Phone's Date And Time Is Not Automatically Synchronized After I Reinstall The Battery

    Do not play games, watch videos, or use other power-intensive application while charging. It is recommended that you clear background applications from time to time. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center.

  • Page 8: System And Update

    The battery level may be too low. Charge your phone for a while and try again.  If the problem persists: Contact Huawei technical support or take your phone to an authorized Huawei service center. 2.2 What can I do if my phone automatically powers off or restarts? ...

  • Page 9: What Can I Do If My Phone Can't Receive Signals

    HUAWEI Ascend Mate2 Smart Phone 2 System and update If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 2.3 What can I do if my phone can't receive signals?  Your phone may not detect the SIM card. If so, or a similar sign will be displayed on the status bar.

  • Page 10: How Do I Update My Phone

    If the update still fails, restart your phone or back up important data and restore your phone to its factory settings. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 2.7 What can I do if my phone runs slowly?
  • Page 11 Stop, and follow the onscreen instructions to close the application. Figure 2-2  Clear the application cache. Go to the Settings screen, and touch Manage apps. Under All, touch Clear cache. Figure 2-3 Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 12: What Data Will Be Erased If I Restore My Phone To Its Factory Settings

    To exit safe mode, restart your phone. Your phone enters safe mode if you press and hold the volume up key until the phone powers on during its startup. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 13: Mobile Data And Wi-Fi

    If so, you will not be able to use data services when the limit is met. Remove the limit or set a larger value. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 14 HUAWEI Ascend Mate2 Smart Phone 3 Mobile data and Wi-Fi Figure 3-1 Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 15: What Can I Do If My Mobile Data Connection Constantly Disconnects

    Take your phone to a place with good reception.  Go to the Settings screen, touch Mobile networks, and select the Enable always-on mobile data check box. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 16 If the problem persists, back up important data, restore your phone to its factory settings, and try again. Note: The figures are for your reference only. The actual screens may vary. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 17: How Do I Save My Data Traffic

    > Settings > Bandwidth management, and clear the Load images check box. Figure 3-5  If not needed, turn off background data synchronization. Open the notification panel, and touch Figure 3-6 Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 18: Can I Surf The Internet During A Call

    In the displayed dialog box, select the Show advanced options check box. Under IP settings, touch the drop-down list box, and choose Static. Then enter the IP address and domain name. Enter the password, and touch Connect. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 19 After your phone connects to the Wi-Fi network, a Wi-Fi icon will be displayed on the status bar. Figure 3-8 Note: The figures are for your reference only. The actual screens may vary. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 20: What Can I Do If My Wi-Fi Connection Constantly Disconnects

    If the problem persists, make sure MAC address filtering is not enabled on your wireless router. For details about configuration on the router, see the router User Guide. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 21: Applications

    4.2 How do I download third-party applications? A rich selection of applications are available from a variety of sources. You can:  Download applications from Google's Play Store. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 22: What Can I Do If My Phone Can't Install A Third-Party Application

    Go to the Settings screen, and touch Manage apps. Under Running, select the application you want to close, touch Stop, and follow the onscreen instructions to close the application. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 23: How Do I Close Background Applications

    Stop, and follow the onscreen instructions to close the application. Figure 4-4 Note: The figures are for your reference only. The actual screens may vary. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 24: What Can I Do If The Weather Information Displayed On My Phone Is Inaccurate

    Weather information provided by weather applications may not be completely accurate. Please refer to weather information published by the Weather Bureau. Note: The figures are for your reference only. The actual screens may vary. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 25: Calls And Contacts

    Make calls in a quiet environment. Restart your phone or back up important data and restore your phone to its factory settings. If the problem persists, contact Huawei technical support or take your phone to an Huawei authorized service center.

  • Page 26: What Can I Do If My Ringtone Automatically Restores To The Default One After I Change It

    If the problem persists, back up important data and restore your phone to its factory settings, and set your ringtone again. 5.5 Can I delete the native tones? Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 27: How Do I Export Contacts To Another Phone

    Step 4 From the displayed option menu, choose Bluetooth. Step 5 In the Bluetooth device list, choose a phone to export the selected contacts to it. ----End Figure 5-2 Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 28 Step 2 Uninstall the microSD card, remove it, and insert it into another phone. Step 3 Go to File Manager then the root directory of the microSD card, touch the exported .vcf file to import the contacts. ----End Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 29: How Do I Assign A Unique Ringtone For A Contact

    Step 2 On the Select ringtones screen, select a ringtone. Step 3 Touch APPLY. Figure 5-5 Note: The figures are for your reference only. The actual screens may vary. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 30: How Do I Assign A Photo To A Contact

    Step 1 In Gallery or File Manager, open a photo. Step 2 Touch >Set as>Contact photo, select or create a contact, and follow the onscreen instructions to adjust the photo. Figure 5-7 Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 31: What Can I Do If My Phone Can't Display Contacts Saved In The Sim Card

    When your phone copies contacts from your phone storage to a SIM card, it automatically merges duplicate contacts with the same names and phone numbers. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 32: Messaging, Emailing, And Texting

    Go to the Settings screen and touch Storage to check the available storage. If you don't have sufficient storage, touch each item to view its size, and clear unwanted files to free up some space. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 33: Is There Any Restriction On The Multimedia Message Attachment Size

    Videos or audio clips larger than 1M can't be sent through multimedia message. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 34: How Do I Save Messages As Drafts

    6.6 Can I restore deleted messages? 6.7 Is there any restriction on the email attachment size? The total size of attachments in a single email must not exceed 5 MB. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 35: Camera, Music, And Video

    7.3 How do I set the microSD card as my default save location for photos and videos? On the viewfinder, touch > , and set Preferred save location to SD card. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 36: Why Can't My Phone Open Some Images, Audio Clips, Or Videos

     Unknown error may have occurred. Restart the applications in question or your phone. Note: The figures are for your reference only. The actual screens may vary. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 37: What Can I Do If My Phone Can't Play Online Music Or Videos

    Go to the Settings screen and touch Storage to check the available storage. If you don't have sufficient storage, touch each item to view its size, and clear unwanted files to free up some space. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 38: What Can I Do If My Phone's Music Playback Volume Is Small

    Play a ringtone (Huawei Tune in the ringtone list recommended) with high volume to check whether the problem resides in the music file. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center.

  • Page 39: Device Connection And Data Sharing

    The Bluetooth visibility may have timed out. Re-enable the Bluetooth visibility or change the timeout period. On the Bluetooth settings screen, touch > Visibility timeout to select a period and enable Bluetooth visibility. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 40: Why Can't I Transfer Files To Another Bluetooth Device That I've Already Paired With

    The other Bluetooth device does not support the format of the file you are trying to send.  The distance between your phone and the other Bluetooth device is over 10 meters. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 41: Storage And File Management

    Uninstall applications you no longer use. Go to the Settings screen, touch Manage apps, select the application you want to uninstall, touch Uninstall, and follow the onscreen instructions to remove the application. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 42 Open the browser and delete locally cached content. Go to the Browser screen, and touch > Settings > Privacy & security. Then touch Clear cache and Clear history. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 43: Where Are My Files Saved By Default

    ----End If the problem persists, back up important data and restore your phone to its factory settings, or contact an authorized Huawei service center. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 44: What Can I Do If My Data Is Lost After I Remove The Microsd Card

    Step 2 Carefully take out the microSD card. ----End Note: The figures are for your reference only. The actual screens may vary. 9.6 Can I restore deleted files? Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 45: Maps And Navigation

    Take your phone to an open area with good reception, contact the technical support of the application, or try another navigation application. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center.
  • Page 46 Figure 10-1 You can also try another map application. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. Note: The figures are for your reference only. The actual screens may vary.

  • Page 47: Screen And Display

    11.2 Why can I see the pixels on the phone screen in strong light? This is a normal phenomenon resulted from the material of your phone screen. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 48: What Can I Do If The Touchscreen Doesn't Work

    In-car or non-standard chargers may cause touchscreen failure. Use the charger that comes with your phone for charging. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 11.4 Why does the screen automatically turn off? ...

  • Page 49: Why Does My Wallpaper Automatically Scroll When I Switch Between Different Home Screens

    Note: The figures are for your reference only. The actual screens may vary. 11.7 How do I change the system font style and size?  To change the system font style: Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 50: What Can I Do If My Phone's Tilt Sensor Fails To Work Properly

    If this happens when you are using a third-party application, check whether the application is tilt sensor-based.  Your phone's tilt sensor may fail to work if certain system files are deleted. Issue 01 (2014-05-19) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 51: Appendix

    12 Appendix Appendix The Y336-A1 is not compatible with Sonic Ericsson power banks. Your phone supports 32 GB. If you insert a non-FAT32 32 GB microSD card, the system will ask you to format the card into FAT32. If you choose to format, the microSD card will be formated and its data will be erased.

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