Troubleshooting - Kinetik TD3 Series User Manual

Troubleshooting

If your device is not operating properly, please check below for common problems and suggested
solutions. If the recommended action does not solve the problem, please contact Kinetik Wellbeing.
Problem
One pad feels stronger than the other
The intensity feels very weak
The skin turns red or the skin feels
irritated
For support... Visit our website: www.kinetikwellbeing.com / Email: customercare@kinetikwellbeing.com / Call: +44 1483 937969
Possible Cause
This is normal. Different area of your body
will react differently
Pads are not attached to the body firmly
The transparent films are still stuck to the pads
The pads stack together or overlap
The cord is not properly connected to the unit
The intensity setting is low
The battery capacity is low
The adhesive surface of the pads is dirty or dry
The therapy time is too long, or the intensity is
set too high
The electrode pad surface is worm out
13
Solution
Nothing needs to be done. Make sure the
pads are moist and making good contact.
Attach both pads firmly to the skin
Peel off film on the adhesive surface of pads
Do not stack pads together or overlap pads
Connect cord correctly into the jack
Increase the intensity level
Charge the battery
Wash adhesive surface of pads gently with
your fingertips for about 3 seconds under
slow running water
Reduce the application time or reduce the
intensity
Replace electrode pad