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Avaya 3730 Manual

Dect handsets connected to avaya integral enterprise software iee 7.2
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Using Avaya 3730 DECT handsets
connected to Avaya Integral Enterprise
Software IEE 7.2
Release 4.6
July 2017

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Summary of Contents for Avaya 3730

  • Page 1 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Release 4.6 July 2017...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION written consent of Avaya can be a criminal, as well as a civil offense FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE under the applicable law.
  • Page 4 AC adapters shipped with the equipment or specified by This equipment has been tested and found to comply with the limits Avaya to be used with the equipment. If you use any for a Class B digital device, pursuant to Part 15 of the FCC Rules.
  • Page 5 The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark.

  • Page 6: Table Of Contents

    Call list ....................32 Managing Mid-call operations ........................32 During a call ..................33 Adjusting the volume during a call July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...
  • Page 7 Setting different ring types ......................50 Time and Date settings ..................... 50 Time and date settings ..................... 50 Setting the time format July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...
  • Page 8 FCC and IC compliance statements ................. 67 Exposure to radio frequency signals ........................... 68 Precautions .......................... 68 Handset ........................... 69 Battery Glossary........................... 70 July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 9: Chapter 1: Introduction

    This document is intended for people who want to learn how to use product features and capabilities. Change history Issue Date Summary of changes July 2017 First issue for Release 4.6 July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 10: Chapter 2: Avaya 3730 Dect Handset Overview

    Avaya 3730 DECT handset overview The Avaya 3730 DECT handset is an extremely user-friendly handset, designed to facilitate efficient and dependable communication. It is ideally suited work in office, retail and academic environments and benefit from its flexible functionality, excellent voice quality and intuitive operation.
  • Page 11 Color display The color display is a 1.77 inch TFT with backlighting. Table continues… July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 12: Avaya 3730 Dect Handset

    Some functions are license or system dependent or require settings in the handset by the administrator via WinPDM or Device Manager. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 13: Accessories

    Accessories • Desktop charger • Desktop programmer • Charging rack • Carrying case • Belt Clip - hinge-type - swivel-type July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 14: Dc3 Desktop Charger And Dp1 Desktop Programmer

    • Hinge-type clip: The clip on the back of the handset is used to fasten the handset to a belt or similar. The clip can also be changed to a swivel-type. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 15: Icons And Text In The Display

    Owner ID and telephone number. The Owner ID can manually be set by the user. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 16: Icons

    Empty battery warning This icon is flashing when the battery has 5% or less remaining capacity left. Table continues… July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...
  • Page 17 WinPDM/Device Manager This icon is visible when handset communication is communicating with WinPDM or Device Manager via advanced charger. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 18: Menu Icons

    The navigation key can be programmed. Up is by Table continues… July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...
  • Page 19 ñ ô ö oe 6 p q r s b 7 w x y z 9 Space + * 0 Figure 3: Available characters July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...
  • Page 20 • A long press on the * -key opens a menu to change writing language. (Default follows the menu language setting). July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 21: Chapter 3: Menu Tree

    General purpose 1 active/deact Name 1 General purpose 16 Name 16 - Call waiting 1-16 visible if defined by your administrator July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 22: Contacts

    Search <From contact list> The Call contacts menu can also be accessed by pressing the soft key in idle mode. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 23: Settings

    - Time & Date Time format hh:mm Date format dd month yy month dd yyyy yyyy-mm-dd mm/dd/yyyy dd/mm/yyyy dd-mm-yy dd.mm.yy July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...
  • Page 24 - System Change system Automatically Integral DECT Subscribe Unsubscribe Rename system Priority - Device info Software Hardware IPEI/IPDI User ID July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 25: In Call

    - Callback busy - Callback free - Conference - General purpose 1-10* *) Visible if defined by administrator **) System dependent. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 26: Chapter 4: Basic Operation

    ) button. The status of the handset changes between ring signals on or off. The icon indicates a silenced handset. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 27: Locking And Unlocking The Keypad

    3. To unlock the keypad, press the Key lock, and Upper and Lower case ( ) key. 4. Press Yes. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 28: Locking And Unlocking The Handset

    If the call is unanswered, it will revert to voicemail if the handset has been configured for voicemail. Procedure Long press the Sound off ( ) key while the handset is ringing. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 29: Chapter 5: Menu Operation

    Ending a call Procedure During a call, press the On-hook key. The handset ends the current call and resumes the previous call. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 30: Managing Call List

    4. Step with the up and down arrow to scroll in the list and select a number to call. 5. Press the Off-hook key. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...
  • Page 31 Procedure 1. Select entry to delete. 2. Press 0 key. Activating and deactivating the call list Procedure 1. Press Menu. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 32: Managing Mid-Call Operations

    In Call menu is accessible when calling from a handset with locked keypad. Some of the functions are system-dependent. The parameters are set up by the administrator in the PDM or Device Manager. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 33: Adjusting The Volume During A Call

    Press Select. You can also turn the microphone on and off by long pressing the Sound off ( ) key. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 34: Starting A New Call During Conversation

    4. Press the On-hook key. Wait until the handset rings. 5. When the handset rings, press the Off-hook key. The call starts automatically. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 35: Deactivating Call Back

    3. Press the On-hook key to transfer the call. This action connects the first caller with the person you dialed, and your call is disconnected. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 36: Starting A Conference Call

    After the second caller drops the call, you reconnect to the first call. Answering Call waiting About this task Use this procedure to answer a Call waiting. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 37: Enabling Dtmf

    All calls including internal calls, external calls, calls when busy, or calls that are unanswered can be diverted to another handset number. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 38: Activating Call Diversion

    1. Enter the code for Call Diversion. 2. Press the Off-hook key. The phone plays an acknowledgement tone. 3. Press the On-hook key. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 39: Managing Outgoing Calls

    4. Step with the up and down arrow to scroll in the list and select a number to call. 5. Press the Off-hook key. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 40: Dialing A Number From The Local Phone Book

    4. Select a contact from the list, or search a name or number by entering the characters in the Search field. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 41: Adding A Contact

    If the Force stimuli ringing is enabled, the handset uses the system-provided ring signals instead of the local ring signals. This function is applicable in legacy systems only (stimuli). 9. Press Save. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...
  • Page 42 It is not possible to delete a company phonebook contact. These contacts are indicated by the Locked entry ( ) icon before their name. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 43: Chapter 6: System Handling

    When the update is complete, the handset displays the Handset is updated message. You can close the message by pressing OK. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 44: Chapter 7: Troubleshooting

    Handset, with In charger > Other actions > Sound off enabled, is not switched off when placed in charger. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 45: Error Or Warning Messages

    PDM/Device Manager. Battery low, charge now The battery level is low. Charge or replace the battery. Table continues… July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...
  • Page 46 3. The extension (User) does correct extension. If needed, not exists. contact the system 4. The password is not correct. administrator. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 47: Chapter 8: Operation Notice

    When re-entering the coverage area it can take a couple of minutes before the handset automatically has registered into the system. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 48: Chapter 9: Customizing Avaya 3730 Dect Handsets

    3. Select Sound & Alerts > Ring signals. 4. Select any of the following: • Internal call • External call July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 49: Setting The Vibrator Alert

    5. Press Back to save the settings. 6. (Optional) Press Play to listen to a key sound before selecting it. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 50: Setting Different Ring Types

    3. Select Time & Date. 4. Select the time format. The available options are: • hh:mm (am/pm). For example: 1:00pm July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 51: Setting The Date Format

    This simplifies identification when many handsets are in a charging rack. Procedure 1. Press Menu. 2. Select Settings. 3. Select Display > Screen saver. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 52: Phone Lock Settings

    1. Press Menu. 2. Select Settings. 3. Select Locks > Automatic key lock. 4. Select On for activation of automatic key lock. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 53: Activating Automatic Phone Lock

    Procedure 1. Press Menu. 2. Select Settings. 3. Select Locks > Phone lock > Auto phone lock. 4. Select Off. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 54: Changing The Pin Code

    In every language the menu item *language is shown with a prefixed Asterisk *. This might help you to change the language of a handset to a language you understand. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 55: Setting The Owner Id

    For more information contact your system administrator. The IPDI code is a unique code which is assigned to the cordless handset. Procedure 1. Press Menu. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 56: Unsubscribing The System

    1. Press Menu. 2. Select Settings. 3. Select System. 4. Select Unsubscribe. 5. Select Delete. You cannot delete a protected subscription. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 57: Renaming The System

    Obtaining device info About this task Use this procedure to find the software and hardware information of the cordless handset. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...
  • Page 58 2. Depending on the info your are looking for select any of the following: • Software • Hardware • IPEI/IPDI • USER ID July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 59: Chapter 10: Maintenance

    July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 60: Attach The Hinge-Type Clip

    Figure 5: Screw the hinge—type clip into position Attach the swivel-type clip Attach the swivel—type belt clip as described in the illustration. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 61: Easy Replacement Of Handset

    • The extension number is assigned to the new handset. The following settings are not replaced during the easy replacement: • Call list July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 62: Starting Easy Replacement Procedure

    The system displays the message "Follow the instructions. Each step can take several minutes.". 4. Press OK (left soft key). July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 63: Led Indications During Easy Replacement

    Red, flashing (900 ms on, 100 ms off) Error during Easy Replacement. Service needed for both handsets. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 64: Chapter 11: Energy Efficiency

    • If the charger is not used for a longer period of time, remove the power adapter to the charger. • Do not put the handset in charger when charging is not required. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 65: Chapter 12: Related Resources

    Chapter 12: Related resources Documentation You can download the documents you need from the Avaya Support website at http:// support.avaya.com/. Installation and Operation Title Description Audience Installation and Operational Manual Describes the procedures for Deployment engineers, installing the IP DECT phones.

  • Page 66: Appendix A: Safety Precautions

    That amount changes depending on a number of factors such as how close you are to a network base station. The highest SAR value under the ICNIRP guidelines for July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 67: Regulatory Compliance Statements (Usa And Canada Only)

    This device complies with FCC SAR limit of 1.6 W/kg. The maximum SAR value measured is: Head Body DH6–xxxx TBD W/kg TBD W/kg July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 68: Precautions

    SAR testing is made with no separation, to approve the device to be carried close to the body. This device must not be co-located or operating in conjunction with any other antenna or transmitter. Use of non-Avaya approved accessories may violate the FCC and IC guidelines for RF exposure and should be avoided.

  • Page 69: Battery

    • Power off the handset before removing the battery. Note: Defective batteries must be returned to a collection point for chemical waste disposal. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

  • Page 70: Glossary

    Also known as WinPDM. Unite Connectivity A unit module that manages users, communication interfaces, message Manager routing, activity logging, and essential messaging services. July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...
  • Page 71 ............. emergency ..............32 documentation ..............number DP1 Desktop Programmer contacts ..............DC3 Desktop Charger ..........Call list ................. during call July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...
  • Page 72 ..........Keypad lock settings PIN code activating automatic phone lock ........changing ............... keys and buttons precautions July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...
  • Page 73 ......43 software upgrade and additional features ....time format setting ................toggling between calls calls ................transferring call ................July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software IEE 7.2 Comments on this document? infodev@avaya.com...

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