How to connect your landline on a ADSL/VDSL connection How to connect your devices 7 - 8 Wireless (Wi-Fi) Wired (Ethernet) Troubleshooting 9 - 12 Check and fix your internet using the Spark App What do the lights mean? Common issues...
Setup your Spark modem on Fibre Things you’ll need from the box LAN1 LAN2 LAN3 LAN4 Power On/Off Phone2 Phone1 Power supply unit Modem Blue ethernet cable 1.1 How to connect your modem on a Fibre connection Plug the modem into a power...
1.2 How to connect your landline on a Fibre connection Fibre Box (ONT) GE1/LAN1 GE2/LAN2 GE3/LAN3 GE4/LAN4 If you have Integrated wiring If you don’t have Integrated wiring Locate a jackpoint within your From your Fibre box (ONT), plug house and plug your phone your phone into the Fibre box’s directly into the jackpoint port labelled “POTS1”...
Setup your Spark modem on ADSL/VDSL Things you’ll need from the box LAN1 LAN2 LAN3 LAN4 Phone2 Phone1 Power On/Off Modem Power supply ADSL/Phone Filter unit cable How to connect your modem on a ADSL/VDSL connection If you have a standard...
If you have an internet jackpoint (RJ45) Plug the modem into a power supply Connect the BLACK VDSL cable to the modem’s “DSL” port to the jackpoint directly How to connect your landline on a ADSL/VDSL connection Plug the phone cable into the filter’s “PHONE”...
How to connect your devices 3.1 Wireless devices (Wi-Fi) From your device’s Wi-Fi menu select the matching Wi-Fi name and enter the Wi-Fi password to connect. NOTE: You can find the default Wi-Fi name and password located on the back of the modem.
Troubleshooting 4.1 Check and fix your internet using the Spark App Did you know? If you download the Spark app and add your broadband account you can check and fix your internet. The app can: • Run tests to determine what the issue is •...
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Add a pay monthly mobile Prepaid Mobile Plan Add a prepaid mobile How do I check my internet on the app? From the Spark app Using the QR code Click the question mark Scan the QR code with your icon and select “Check my...
4.2 What do the lights mean? Internet LED Behaviour Description No lights Modem is not connected to the power or is faulty Solid green Modem is on and is connected to the internet Flashing blue DSL connection is being established Solid blue DSL connection is established Solid red...
Download the app Check and fix your internet If you are still having issues Go by scanning the QR code to www.spark.co.nz/contactus using your mobile phone to chat or book a call with us. camera or QR code reader 150200225400J R01 AMD...
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