Motorola AX Series Quick Start Manual page 21

No display
• Check that the batteries are inserted correctly and fully charged. Use
only approved rechargeable batteries supplied.
• Check that the handset is switched on.
Handset does not ring
Refer to No dial tone section above.
•
• Check that the handset ringer volume is not set to off.
• Check that you have not accidentally blocked the caller.
• Check that the handset is registered to the base.
• Check that you do not have more than 4 telephony or fax products
plugged into the same line.
Weak audio or call cutting in and out
• Refer to Phone does not work section above.
• If you subscribe to high-speed internet service through your telephone
line, try installing a DSL (Digital Subscriber Line) filter between
the base and the telephone wall jack. This filter will help prevent
interference, noise and caller ID problems caused by DSL interference.
No Caller Display
• Check the subscription with your telephone network operator.
• If you subscribe to high-speed internet service through your telephone
line, try installing a DSL (Digital Subscriber Line) filter between
the base and the telephone wall jack. This filter will help prevent
interference, noise and caller ID problems caused by DSL interference.
• The caller may have withheld their number.
• Check that your caller is not making call through a switchboard.
Caller Display cannot show the contact name match
Refer to No Caller Display section above.
•
Check that you have allowed hellovoice app access to your
•
smartphone contacts.
• Check that the contact can be found in the contacts list.
• Check that the correct number is stored in the contacts list, with the
full area code.
Battery icon is not scrolling during charge
• Check that the AC power adaptor is securely plugged into the charger
cradle and AC power outlet.
• Check that the handset is properly seated in the charger cradle.
• Clean the charger cradle contacts with a cloth moistened with alcohol.
• The battery is full. The battery icon will appear steady on the display.
Searching... appears on the handset
• Check that the AC power adaptor is securely plugged into the base and
AC power outlet.
• Check that you are not too far from the base.
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