Troubleshooting - Shimano Steps E6100 Series User Manual

„ Troubleshooting
Assist function
Symptom
Assistance is not being
provided.
Assist traveling distance is
too short.
Cause / Possibility
Is the battery sufficiently charged?
Are you riding on long slopes in summer
weather or riding for a long time carrying a
heavy load?
The battery may be overheating.
The drive unit (DU-E6100/DU-E6110), cycle
computer (SC-E6100) or assist switch
(SW-E6010/SW-E7000) may be connected
incorrectly or there may be a problem with
one or more of them.
Is the speed too high?
Are you pedaling?
Is the assist mode set to [OFF]?
Is the system power ON?
The traveling distance may become shorter
depending on road conditions, the gear
position and whether the light are ON or OFF.
The battery characteristics will drop during
winter weather.
The battery is a consumable part. Repeated
recharging and long periods of use will
cause the battery to deteriorate (lose its
performance).
Check the battery charge. If the battery is
nearly spent, recharge it.
Turn off the power, wait for a while and
then check once more.
Contact your place of purchase.
Check the Cycle Computer display.
Assistance is not provided at speeds of
25 km/h or more.
The bicycle is not a motorbike, so you need
to operate the pedals.
Set the assist mode to [HIGH]. If you still do
not feel that assistance is being given,
contact your place of purchase.
If you have performed the steps below and
still do not feel the assistance, contact your
place of purchase.
Press the cycle computer power button or
press the battery power button to turn the
power ON.
Check the battery charge. If the battery is
nearly spent, recharge it.
This is not a sign of a problem.
If the distance that can be traveled on a
single charge is very short, replace the
battery with a new one.
65
Remedy