Xerox WorkCentre 5687 Series Service Manual

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Xerox WorkCentre 5687 Family (WC5632-WC5687F)

Service Manual

August 2007

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Page 1 Xerox WorkCentre 5687 Family (WC5632-WC5687F) Service Manual August 2007...
Page 2 Xerox service documentation is intended for use by certified, product trained service per- sonnel only. Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation. Customer performed service of equipment, or modules, components or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment.
Page 3: Table Of Contents
Introduction About This Manual ......................How To Use This Manual ....................Mod / Tag Identification....................Voltages Resistances and Tolerances ................Safety Information ......................Health and Safety Incident reporting................viii Translation of Warnings ....................Introduction August 2007 WorkCentre 5687 Family...
Page 4 Introduction August 2007 WorkCentre 5687 Family...
Page 5: About This Manual
This manual is part of a multinational service documentation system that is structured in the Always start with the Service Call Procedures, Section 1. Perform Initial Actions and verify the standard Xerox service manual format. problem, then follow the directions given.
Page 6: Mod / Tag Identification
Mod / Tag Identification Voltages Resistances and Tolerances Figure 1, shows the Mod/Tag identification symbols. For AC power specifications, refer to GP 22 Electrical Power Requirements. DC Voltage Levels and Tolerances DC Voltages should be measured between an available test point and a machine ground. Table 1 shows the range of the common voltages.
Page 7 NOTE: The P/J links to the connector location on the PWB in a circuit diagram. NOTE: The PWB links the connector to the pin layout on the PWB, referenced in the Wir- Signal description (event that ing Diagram section. causes the signal level change) •...
Page 8 Figure 2 Symbols used in circuit diagrams Introduction August 2007 Voltages Resistances and Tolerances WorkCentre 5687 Family...
Page 9: Safety Information
Part Replacement Location Arrow Symbol Only use genuine Xerox approved spare parts or components to maintain compliance with leg- islation and safety certification. The location arrow symbol points to the location to install, to gain access to, or to release an object.
Page 10 (equipment and materials) at customer locations. II. Scope Xerox Corporation and subsidiaries worldwide. III. Objective To enable prompt resolution of health and safety incidents involving Xerox products and to ensure Xerox regulatory compliance. IV. Definitions Incident: An event or condition occurring in a customer account that has resulted in injury, illness or property damage.
Page 11 Manage all communications and correspondence with government agencies. Define actions to correct confirmed incidents. VI. Appendices The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is avail- able in the locations that follow: • On electronic documentation (EDOC), located in the folder \safety.
Page 12 Introduction radiación de láser invisible puede causar daños en los ojos si se mira directamente a ella. How To Use This Manual WARNING WARNING Do not install a fuse of a different type or rating. Installing the wrong type or rating of A warning is used whenever an operating or maintenance procedure, practice, condi- fuse can cause overheating and a risk of fire.
Page 13: Translation Of Warnings
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. d'alimentation électrique.
Page 14 AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o morte e azionare parti della macchina che possono causare lesioni personali.
Page 15 Do not install a fuse of a different type or rating. Installing the wrong type or rating of fuse can cause overheating and a risk of fire. fuse can cause overheating and a risk of fire. DANGER : Ne pas installer de fusible de type ou de calibre différent. Il existe un risque DANGER : Ne pas installer de fusible de type ou de calibre différent.
Page 16 installieren - Überhitzungs- und Brandgefahr. WARNING AVISO: No repare un fusible F1 ni instale uno nuevo en la PWB de distribución de Switch off the electricity to the machine, GP 14. Disconnect the power cord from the energía eléctrica. Un fusible reparado o nuevo puede producir sobrecalentamiento y el customer supply, while performing tasks that do not need electricity.
Page 17 morte e azionare parti della macchina che possono causare lesioni personali. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply, while performing tasks that do not need electricity. Electricity can VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr cause death or injury.
Page 18 VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr 03-340, 03-416 Image Processing PWB to Network Controller Fault RAP erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. WARNING AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de Switch off the electricity to the machine, GP 14.
Page 19 AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa WARNING durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o Switch off the electricity to the machine, GP 14. Disconnect the power cord from the morte e azionare parti della macchina che possono causare lesioni personali.
Page 20 AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa WARNING durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o Switch off the electricity to the machine, GP 14. Disconnect the power cord from the morte e azionare parti della macchina che possono causare lesioni personali.
Page 21 durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o WARNING morte e azionare parti della macchina che possono causare lesioni personali. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr customer supply, while performing tasks that do not need electricity.
Page 22 morte e azionare parti della macchina che possono causare lesioni personali. WARNING VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr Switch off the electricity to the machine, GP 14. Disconnect the power cord from the erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- customer supply, while performing tasks that do not need electricity.
Page 23 morte e azionare parti della macchina che possono causare lesioni personali. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply, while performing tasks that do not need electricity. Electricity can VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr cause death or injury.
Page 24 VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr customer supply, while performing tasks that do not need electricity. Electricity can erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- cause death or injury. Moving parts can cause injury. und Lebensgefahr.
Page 25 erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- cause death or injury. Moving parts can cause injury. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas corriente mientras efectúa tareas que no necesitan energía eléctrica.
Page 26 08-160B, 08-161B Duplex Paper Path Jam RAP (65-75ppm) AVVERTENZA: Non toccare il fonditore quando è caldo. VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist. WARNING AVISO: No toque el fusor mientras está caliente. Take care during this procedure. Motors will become hot during normal operation. 10-107, 10-108, 10-109, 10-110 Trail Edge Late from Fuser Exit Switch RAP DANGER : Exécuter cette procédure avec précaution.
Page 27 VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist. VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist. AVISO: No toque el fusor mientras está caliente. AVISO: No toque el fusor mientras está caliente. WARNING WARNING Take care during this procedure. Motors will become hot during normal operation. Take care when measuring AC mains (line) voltage.
Page 28 11-007-110, 11-008-110, 11-312-110, 11-313-110, 11-319-110 Rear Tamper Move Failure RAP 11-043-110, 11-350-110 Hole Punch Operation Failure RAP WARNING WARNING Take care not to topple the LCSS. The LCSS is unstable when un-docked from the Take care not to topple the LCSS. The LCSS is unstable when un-docked from the machine.
Page 29 11-100-110 2K LCSS Paper Entry RAP 11-140-110, 11-142-110 Sheet Late to Bin 1 RAP WARNING WARNING Take care not to topple the LCSS. The LCSS is unstable when un-docked from the Take care not to topple the LCSS. The LCSS is unstable when un-docked from the machine.
Page 30 11-364-110 Stapling Failure RAP 11C-110 2K LCSS Initialization Failure RAP WARNING WARNING Take care not to topple the LCSS. The LCSS is unstable when un-docked from the Take care not to topple the LCSS. The LCSS is unstable when un-docked from the machine.
Page 31 ibile di tipo o carica diversi da quelli esistenti. cliente come sganciarlo. VORSICHT: Keine Sicherungen anderer Art oder anderer Leistung auf dem IOT-PWB VORSICHT:Stapler nicht umstoßen. Nach Trennung des Staplers vom Document Centre installieren - Überhitzungs- und Brandgefahr. ist dieser sehr instabil. AVISO: No instale un fusible de potencia o tipo distinto.
Page 32 morte e azionare parti della macchina che possono causare lesioni personali. détacher la trieuse/agrafeuse. VORSICHT:Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr AVVERTENZA: fare attenzione a non destabilizzare il modulo della pinzatrice/impilatore erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- da 2000 fogli.
Page 33 AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa mentation électrique. L'électricité peut entraîner des blessures graves voire mortelles. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o Les pièces mobiles peuvent également présenter un danger. morte e azionare parti della macchina che possono causare lesioni personali.
Page 34 WARNING und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de Switch off the electricity to the machine, GP 14. Disconnect the power cord from the corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad customer supply, while performing tasks that do not need electricity.
Page 35 und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. cause death or injury. Moving parts can cause injury. AVISO:Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- corriente mientras efectúa tareas que no necesitan energía eléctrica.
Page 36 puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. morte e azionare parti della macchina che possono causare lesioni personali. 11-062-171 HVF BM Crease Roll Failure RAP VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- WARNING und Lebensgefahr.
Page 37 11-083-171, 11-440-171 to 11-443-171 Paper Pusher RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o WARNING morte e azionare parti della macchina che possono causare lesioni personali. VORSICHT: Gerät ausschalten GP 14.
Page 38 11-158-171, 11-160-171, 162, 163-171 HVF BM Entry RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o WARNING morte e azionare parti della macchina che possono causare lesioni personali. VORSICHT: Gerät ausschalten GP 14.
Page 39 11-183-171, 11-184-171 HVF BM Paper Jam RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o WARNING morte e azionare parti della macchina che possono causare lesioni personali. VORSICHT: Gerät ausschalten GP 14.
Page 40 11-300-171, 11-302-171, 11-303-171 HVF Docking and Interlock RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o WARNING morte e azionare parti della macchina che possono causare lesioni personali. VORSICHT: Gerät ausschalten GP 14.
Page 41 11-392-171 to 11-395-171 HVF Front Tamper Tray RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o WARNING morte e azionare parti della macchina che possono causare lesioni personali. VORSICHT: Gerät ausschalten GP 14.
Page 42 11-450-171, 11-456-171 to 11-459-171 HVF Ejector Module RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o WARNING morte e azionare parti della macchina che possono causare lesioni personali. VORSICHT: Gerät ausschalten GP 14.
Page 43 telles. Les pièces mobiles peuvent également présenter un danger. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa telles.
Page 44 corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. telles. Les pièces mobiles peuvent également présenter un danger. 11F-171 Mis-Registration in Stapled and Unstapled Sets RAP AVVERTENZA: Spegnere la macchina, GP 14.
Page 45 puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. telles. Les pièces mobiles peuvent également présenter un danger. 11L-171 Tri-Folder Not Detected RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o WARNING morte e azionare parti della macchina che possono causare lesioni personali.
Page 46 puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. telles. Les pièces mobiles peuvent également présenter un danger. 14-110A Scan Carriage Home Sensor RAP (32-55 ppm) RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità.
Page 47 14-703B to 14-706B, 712B, 714B Failure To Calibrate RAP (65-75 ppm) DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas WARNING d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- telles.
Page 48 AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de WARNING corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad Do not remove the battery from the NC PWB. Danger of explosion if the battery is puede causar lesiones e incluso la muerte.
Page 49 don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. telles.
Page 50 puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. WARNING AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad Switch off the electricity to the machine, GP 14.
Page 51 3 Image Quality RAPs WARNING Image Quality Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply, while performing tasks that do not need electricity. Electricity can IQ3 Xerographic RAP cause death or injury. Moving parts can cause injury. WARNING DANGER : Couper l'alimentation électrique de la machine, GP 14.
Page 52 AVVERTENZA: non eseguire riparazioni sul cavo dell'alimentazione o sul conduttore di cause death or injury. Moving parts can cause injury. terra di sicurezza. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- VORSICHT: Keine Reparaturen am Netzkabel oder am Schutzleiter vornehmen. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'alimentation électrique.
Page 53 und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad AVISO: Apague la máquina, GP 14.
Page 54 REP 1.11 Molex Mini-Fit Junior Connectors corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. WARNING REP 2.2 User Interface Touch Screen Switch off the electricity to the machine, GP 14. Disconnect the power cord from the WARNING customer supply, while performing tasks that do not need electricity.
Page 55 don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. telles.
Page 56 und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. customer supply, while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de corriente mientras efectúa tareas que no necesitan energía eléctrica.
Page 57 peut entraîner des blessures. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o morte e azionare parti della macchina che possono causare lesioni personali. AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- senti oggetti con bordi taglienti pericolosi. VORSICHT: Gerät ausschalten GP 14.
Page 58 telles. Les pièces mobiles peuvent également présenter un danger. d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- telles. Les pièces mobiles peuvent également présenter un danger. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità.
Page 59 die scharfen Kanten entstehen. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de podrían producir lesiones. corriente mientras efectúa tareas que no necesitan energía eléctrica.
Page 60 customer supply, while performing tasks that do not need electricity. Electricity can erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- cause death or injury. Moving parts can cause injury. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- AVISO: Apague la máquina, GP 14.
Page 61 AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- podrían producir lesiones. telles. Les pièces mobiles peuvent également présenter un danger. REP 5.13 Exit Roll Assembly AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità.
Page 62 puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. VORSICHT: Vorlageneinzug nicht in abgesenkter Position entfernen. Bei abgesenktem Vorlageneinzug sind die Ausgleichsfedern zusammengedrückt und können bei Fre- REP 5.18 Exit Roll Idler igabe Verletzungen verursachen. WARNING AVISO: No quite el alimentador de documentos automático si está...
Page 63 Chain 6 REPs podrían producir lesiones. REP 6.1 ROS REP 7.2 Tray 3 and Tray 4 Removal WARNING WARNING Avoid exposure to laser beam. Invisible laser radiation. Take care during this procedure. Sharp edges may be present that can cause injury. DANGER : Eviter toute exposition au faisceau laser.
Page 64 cause death or injury. Moving parts can cause injury. AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- senti oggetti con bordi taglienti pericolosi. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch d'alimentation électrique.
Page 65 REP 7.8 Tray 3 and Tray 4 Stack Limiter WARNING Take care during this procedure. Sharp edges may be present that can cause injury. WARNING DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants Switch off the electricity to the machine, GP 14. Disconnect the power cord from the peut entraîner des blessures.
Page 66 WARNING d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- telles. Les pièces mobiles peuvent également présenter un danger. Take care during this procedure. Sharp edges may be present that can cause injury. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa DANGER : Exécuter cette procédure avec précaution.
Page 67 die scharfen Kanten entstehen. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de podrían producir lesiones. corriente mientras efectúa tareas que no necesitan energía eléctrica.
Page 68 customer supply, while performing tasks that do not need electricity. Electricity can peut entraîner des blessures. cause death or injury. Moving parts can cause injury. AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- senti oggetti con bordi taglienti pericolosi.
Page 69 VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- die scharfen Kanten entstehen. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que AVISO: Apague la máquina, GP 14.
Page 70 Switch off the electricity to the machine, GP 14. Disconnect the power cord from the DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants customer supply, while performing tasks that do not need electricity. Electricity can peut entraîner des blessures. cause death or injury.
Page 71 REP 8.8 Duplex Motor and Drive Belts d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- telles. Les pièces mobiles peuvent également présenter un danger. WARNING AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o Switch off the electricity to the machine, GP 14.
Page 72 die scharfen Kanten entstehen. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de podrían producir lesiones. corriente mientras efectúa tareas que no necesitan energía eléctrica.
Page 73 customer supply, while performing tasks that do not need electricity. Electricity can peut entraîner des blessures. cause death or injury. Moving parts can cause injury. AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- senti oggetti con bordi taglienti pericolosi.
Page 74 durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 8.19 Bypass Tray Feed Head morte e azionare parti della macchina che possono causare lesioni personali. WARNING VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- Switch off the electricity to the machine, GP 14.
Page 75 WARNING d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- telles. Les pièces mobiles peuvent également présenter un danger. Take care during this procedure. Sharp edges may be present that can cause injury. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa DANGER : Exécuter cette procédure avec précaution.
Page 76 VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- die scharfen Kanten entstehen. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que AVISO: Apague la máquina, GP 14.
Page 77 Switch off the electricity to the machine, GP 14. Disconnect the power cord from the DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants customer supply, while performing tasks that do not need electricity. Electricity can peut entraîner des blessures. cause death or injury.
Page 78 AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa podrían producir lesiones. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 8.32 Duplex Sensor morte e azionare parti della macchina che possono causare lesioni personali. WARNING VORSICHT: Gerät ausschalten GP 14.
Page 79 don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- die scharfen Kanten entstehen. telles. Les pièces mobiles peuvent également présenter un danger. AVISO: Tenga cuidado al efectuar este procedimiento.
Page 80 erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- Switch off the electricity to the machine, GP 14. Disconnect the power cord from the und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. customer supply, while performing tasks that do not need electricity. Electricity can cause death or injury.
Page 81 Take care during this procedure. Sharp edges may be present that can cause injury. telles. Les pièces mobiles peuvent également présenter un danger. DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa peut entraîner des blessures.
Page 82 die scharfen Kanten entstehen. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de podrían producir lesiones. corriente mientras efectúa tareas que no necesitan energía eléctrica.
Page 83 DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa peut entraîner des blessures. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o morte e azionare parti della macchina che possono causare lesioni personali.
Page 84 podrían producir lesiones. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad Chain 10 REPs puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. REP 10.1 Short Paper Path Assembly WARNING WARNING...
Page 85 AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- WARNING senti oggetti con bordi taglienti pericolosi. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch customer supply, while performing tasks that do not need electricity.
Page 86 Take care during this procedure. Sharp edges may be present that can cause injury. telles. Les pièces mobiles peuvent également présenter un danger. DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa peut entraîner des blessures.
Page 87 AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que customer supply, while performing tasks that do not need electricity. Electricity can podrían producir lesiones. cause death or injury. Moving parts can cause injury. REP 10.10 Fuser Latch DANGER : Couper l'alimentation électrique de la machine, GP 14.
Page 88 peut entraîner des blessures. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o morte e azionare parti della macchina che possono causare lesioni personali. AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- senti oggetti con bordi taglienti pericolosi. VORSICHT: Gerät ausschalten GP 14.
Page 89 REP 10.16 Fuser Exit Switch morte e azionare parti della macchina che possono causare lesioni personali. VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr WARNING erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. Switch off the electricity to the machine, GP 14.
Page 90 WARNING Take care during this procedure. Sharp edges may be present that can cause injury. DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants Switch off the electricity to the machine, GP 14. Disconnect the power cord from the peut entraîner des blessures.
Page 91 d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- die scharfen Kanten entstehen. telles. Les pièces mobiles peuvent également présenter un danger. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa podrían producir lesiones.
Page 92 und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de corriente mientras efectúa tareas que no necesitan energía eléctrica.
Page 93 peut entraîner des blessures. die scharfen Kanten entstehen. AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que senti oggetti con bordi taglienti pericolosi. podrían producir lesiones. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch REP 11.10-110 Ejector Assembly Sensors die scharfen Kanten entstehen.
Page 94 WARNING Take care during this procedure. Sharp edges may be present that can cause injury. DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants Switch off the electricity to the machine, GP 14. Disconnect the power cord from the peut entraîner des blessures.
Page 95 VORSICHT:Stapler nicht umstoßen. Nach Trennung des Staplers vom Document Centre VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr ist dieser sehr instabil. erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. AVISO:Tenga cuidado de que no se caiga el apilador/grapadora de baja capacidad.
Page 96 WARNING WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Take care during this procedure. Sharp edges may be present that can cause injury. customer supply while performing tasks that do not need electricity. Electricity can DANGER: Exécuter cette procédure avec précaution.
Page 97 VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- die scharfen Kanten entstehen. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que AVISO: Apague la máquina, GP 14.
Page 98 WARNING Take care during this procedure. Sharp edges may be present that can cause injury. DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants Switch off the electricity to the machine, GP 14. Disconnect the power cord from the peut entraîner des blessures.
Page 99 telles. Les pièces mobiles peuvent également présenter un danger. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que podrían producir lesiones. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o WARNING morte e azionare parti della macchina che possono causare lesioni personali.
Page 100 cause death or injury. Moving parts can cause injury. AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- senti oggetti con bordi taglienti pericolosi. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch d'alimentation électrique.
Page 101 durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o WARNING morte e azionare parti della macchina che possono causare lesioni personali. Use safe handling procedures when removing the module, GP 16. The module is heavy. VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr DANGER: Le module étant lourd, suivre les procédures de sécurité...
Page 102 VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de die scharfen Kanten entstehen. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad puede causar lesiones e incluso la muerte.
Page 103 AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de cause death or injury. Moving parts can cause injury. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- puede causar lesiones e incluso la muerte.
Page 104 AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- WARNING senti oggetti con bordi taglienti pericolosi. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch customer supply while performing tasks that do not need electricity.
Page 105 REP 11.14-130 Vertical Transport Belts and Pre-compile Pulleys don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- WARNING telles. Les pièces mobiles peuvent également présenter un danger. AVVERTENZA: Spegnere la macchina, GP 14.
Page 106 AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- senti oggetti con bordi taglienti pericolosi. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch AVISO: Apague la máquina, GP 14.
Page 107 WARNING WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Take care during this procedure. Sharp edges may be present that can cause injury. customer supply while performing tasks that do not need electricity. Electricity can DANGER: Exécuter cette procédure avec précaution.
Page 108 AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa die scharfen Kanten entstehen. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que morte e azionare parti della macchina che possono causare lesioni personali.
Page 109 corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'alimentation électrique.
Page 110 peut entraîner des blessures. VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. senti oggetti con bordi taglienti pericolosi.
Page 111 WARNING WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Take care during this procedure. Sharp edges may be present that can cause injury. customer supply while performing tasks that do not need electricity. Electricity can DANGER: Exécuter cette procédure avec précaution.
Page 112 telles. Les pièces mobiles peuvent également présenter un danger. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch die scharfen Kanten entstehen. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o AVISO: Tenga cuidado al efectuar este procedimiento.
Page 113 AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. puede causar lesiones e incluso la muerte.
Page 114 DANGER: Le module étant lourd, suivre les procédures de sécurité lors de son retrait, AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que GP 16. podrían producir lesiones. AVVERTENZA: Seguire procedure di maneggio sicuro per la rimozione del modulo GP WARNING 16 in quanto esso è...
Page 115 puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. REP 11.6-170 HCSS BM Castors WARNING WARNING Take care during this procedure.
Page 116 AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- senti oggetti con bordi taglienti pericolosi. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch AVISO: Apague la máquina, GP 14.
Page 117 WARNING REP 11.14-170 BM Lower Diverter Solenoid Switch off the electricity to the machine, GP 14. Disconnect the power cord from the WARNING customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Take care during this procedure.
Page 118 d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- senti oggetti con bordi taglienti pericolosi. telles. Les pièces mobiles peuvent également présenter un danger. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa die scharfen Kanten entstehen.
Page 119 und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de corriente mientras efectúa tareas que no necesitan energía eléctrica.
Page 120 REP 11.22-170 BM Entry Roll d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- telles. Les pièces mobiles peuvent également présenter un danger. WARNING AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o Take care during this procedure.
Page 121 REP 11.25-170 BM Compiler Motor and Damper d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- telles. Les pièces mobiles peuvent également présenter un danger. WARNING AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o Take care during this procedure.
Page 122 senti oggetti con bordi taglienti pericolosi. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de die scharfen Kanten entstehen. corriente mientras efectúa tareas que no necesitan energía eléctrica.
Page 123 customer supply while performing tasks that do not need electricity. Electricity can Take care during this procedure. Sharp edges may be present that can cause injury. cause death or injury. Moving parts can cause injury. DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants DANGER : Couper l'alimentation électrique de la machine, GP 14.
Page 124 durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que morte e azionare parti della macchina che possono causare lesioni personali. podrían producir lesiones. VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr WARNING erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- Switch off the electricity to the machine, GP 14.
Page 125 puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- REP 11.38-170 Transport Motor 2 and Motor Damper telles.
Page 126 AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- senti oggetti con bordi taglienti pericolosi. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch AVISO: Apague la máquina, GP 14.
Page 127 WARNING REP 11.46-170 Bin 1 Offset Motor and Offset Sensor Switch off the electricity to the machine, GP 14. Disconnect the power cord from the WARNING customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Take care during this procedure.
Page 128 d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- senti oggetti con bordi taglienti pericolosi. telles. Les pièces mobiles peuvent également présenter un danger. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa die scharfen Kanten entstehen.
Page 129 und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de corriente mientras efectúa tareas que no necesitan energía eléctrica.
Page 130 REP 11.54-170 CC Nip Shaft Components d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- telles. Les pièces mobiles peuvent également présenter un danger. WARNING AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o Take care during this procedure.
Page 131 senti oggetti con bordi taglienti pericolosi. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de die scharfen Kanten entstehen. corriente mientras efectúa tareas que no necesitan energía eléctrica.
Page 132 customer supply while performing tasks that do not need electricity. Electricity can AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa cause death or injury. Moving parts can cause injury. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o morte e azionare parti della macchina che possono causare lesioni personali.
Page 133 puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas WARNING d'alimentation électrique.
Page 134 senti oggetti con bordi taglienti pericolosi. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply, while performing tasks that do not need electricity. Electricity can VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch cause death or injury.
Page 135 Take care during this procedure. Sharp edges may be present that can cause injury. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o morte e azionare parti della macchina che possono causare lesioni personali. DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants peut entraîner des blessures.
Page 136 AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. podrían producir lesiones. REP 11.12-171 Stacker Motor Gearbox Assembly WARNING WARNING Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus- tomer supply while performing tasks that do not need electricity.
Page 137 don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- senti oggetti con bordi taglienti pericolosi. telles. Les pièces mobiles peuvent également présenter un danger. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch AVVERTENZA: Spegnere la macchina, GP 14.
Page 138 erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- WARNING und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus- AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de tomer supply while performing tasks that do not need electricity.
Page 139 REP 11.20-171 BM Backstop Motor Assembly WARNING Take care during this procedure. Sharp edges may be present that can cause injury. WARNING DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants Take care during this procedure. Sharp edges may be present that can cause injury. peut entraîner des blessures.
Page 140 VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de die scharfen Kanten entstehen. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad puede causar lesiones e incluso la muerte.
Page 141 death or injury. Moving parts can cause injury. DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants peut entraîner des blessures. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas AVVERTENZA: procedere con cautela durante questa procedura.
Page 142 morte e azionare parti della macchina che possono causare lesioni personali. podrían producir lesiones. VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr WARNING erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus- und Lebensgefahr.
Page 143 REP 11.33-171 Buffer Pocket Jam Clearance Guide Assembly d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- telles. Les pièces mobiles peuvent également présenter un danger. WARNING AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità.
Page 144 senti oggetti con bordi taglienti pericolosi. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de die scharfen Kanten entstehen. corriente mientras efectúa tareas que no necesitan energía eléctrica.
Page 145 customer supply, while performing tasks that do not need electricity. Electricity can Take care during this procedure. Sharp edges may be present that can cause injury. cause death or injury. Moving parts can cause injury. DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants DANGER : Couper l'alimentation électrique de la machine, GP 14.
Page 146 durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que morte e azionare parti della macchina che possono causare lesioni personali. podrían producir lesiones. VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr WARNING erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- Switch off the electricity to the machine GP 14.
Page 147 puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- REP 11.46-171 HVF Stacker Exit Feed Roll telles.
Page 148 AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- senti oggetti con bordi taglienti pericolosi. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch AVISO: Apague la máquina, GP 14.
Page 149 WARNING WARNING Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus- Take care during this procedure. Sharp edges may be present that can cause injury. tomer supply while performing tasks that do not need electricity. Electricity can cause DANGER: Exécuter cette procédure avec précaution.
Page 150 AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa die scharfen Kanten entstehen. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que morte e azionare parti della macchina che possono causare lesioni personali.
Page 151 corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'alimentation électrique.
Page 152 morte e azionare parti della macchina che possono causare lesioni personali. WARNING VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr Take care during this procedure. Sharp edges may be present that can cause injury. erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- DANGER: Exécuter cette procédure avec précaution.
Page 153 VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de die scharfen Kanten entstehen. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad puede causar lesiones e incluso la muerte.
Page 154 cause death or injury. Moving parts can cause injury. DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants peut entraîner des blessures. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas AVVERTENZA: procedere con cautela durante questa procedura.
Page 155 morte e azionare parti della macchina che possono causare lesioni personali. podrían producir lesiones. VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr WARNING erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- Switch off the electricity to the machine, GP 14. Disconnect the power cord from the und Lebensgefahr.
Page 156 REP 11.74-171 TF Roller Assembly and Diverter Solenoid d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- telles. Les pièces mobiles peuvent également présenter un danger. WARNING AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità.
Page 157 AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- senti oggetti con bordi taglienti pericolosi. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch AVISO: Apague la máquina, GP 14.
Page 158 WARNING WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Take care during this procedure. Sharp edges may be present that can cause injury. customer supply, while performing tasks that do not need electricity. Electricity can DANGER: Exécuter cette procédure avec précaution.
Page 159 AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa die scharfen Kanten entstehen. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que morte e azionare parti della macchina che possono causare lesioni personali.
Page 160 corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'alimentation électrique.
Page 161 peut entraîner des blessures. VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. senti oggetti con bordi taglienti pericolosi.
Page 162 WARNING REP 11.95-171 PPI Pickup and Reverse Roller Assemblies Switch off the electricity to the machine, GP 14. Disconnect the power cord from the WARNING customer supply, while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Take care during this procedure.
Page 163 d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- senti oggetti con bordi taglienti pericolosi. telles. Les pièces mobiles peuvent également présenter un danger. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa die scharfen Kanten entstehen.
Page 164 Chain 14A REPs può causare infortuni o morte e azionare parti della macchina che possono causare lesioni personali.</ REP 14.1A Scanner (32-55 ppm) VORSICHT: Gerät ausschalten GP 14. Netzstecker ziehen. Bei Kontakt mit der Netzspan- WARNING nung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verlet- zungsgefahr.
Page 165 AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación. La electricidad AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico L'elettricità puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. può causare infortuni o morte e azionare parti della macchina che possono causare lesioni personali.</ WARNING VORSICHT: Gerät ausschalten GP 14.
Page 166 REP 14.8A Input Module Angle Sensor (32-55 ppm) senti oggetti con bordi taglienti pericolosi. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch WARNING die scharfen Kanten entstehen. Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity AVISO: Tenga cuidado al efectuar este procedimiento.
Page 167 WARNING VORSICHT: Gerät ausschalten GP 14. Netzstecker ziehen. Bei Kontakt mit der Netzspan- nung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verlet- Take care during this procedure. Sharp edges may be present that can cause injury. zungsgefahr. DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants AVISO: Apague la máquina, GP 14.
Page 168 WARNING d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- telles. Les pièces mobiles peuvent également présenter un danger. Use safe handling procedures when removing the module, GP 16. The module is heavy. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa DANGER: Le module étant lourd, suivre les procédures de sécurité...
Page 169 die scharfen Kanten entstehen. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de podrían producir lesiones. corriente mientras efectúa tareas que no necesitan energía eléctrica.
Page 170 erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- REP 14.10B Exposure Lamp and Exposure Lamp Inverter (65-75 ppm) und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. WARNING AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de corriente mientras efectúa tareas que no necesitan energía eléctrica.
Page 171 WARNING d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- telles. Les pièces mobiles peuvent également présenter un danger. Take care during this procedure. Sharp edges may be present that can cause injury. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa DANGER : Exécuter cette procédure avec précaution.
Page 172 die scharfen Kanten entstehen. erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que podrían producir lesiones. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de corriente mientras efectúa tareas que no necesitan energía eléctrica.
Page 173 Switch off the electricity to the machine, GP 14. Disconnect the power cord from the VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr customer supply, while performing tasks that do not need electricity. Electricity can erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- cause death or injury.
Page 174 customer supply, while performing tasks that do not need electricity. Electricity can DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- cause death or injury. Moving parts can cause injury. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'alimentation électrique.
Page 175 corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- telles.
Page 176 AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad senti oggetti con bordi taglienti pericolosi. puede causar lesiones e incluso la muerte.
Page 177 durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o Chain 14A ADJs morte e azionare parti della macchina che possono causare lesioni personali. ADJ 14.1A Optics Cleaning Procedure (32-55 ppm) VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr WARNING erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- und Lebensgefahr.
Page 178 d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- DANGER : Porter des gants de protection lors de l'utilisation de solvants et de produits telles. Les pièces mobiles peuvent également présenter un danger. de nettoyage, PL 26.10 Item 10 . AVVERTENZA: Spegnere la macchina, GP 14.
Page 179 customer supply, while performing tasks that do not need electricity. Electricity can AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de cause death or injury. Moving parts can cause injury. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad puede causar lesiones e incluso la muerte.
Page 180 AVISO: No utilice el interruptor de encendido/apagado como dispositivo de desconex- is needed in front of the machine in hallway and exit routes. ión seguro. El interruptor de encendido/apagado no es un dispositivo de desconexión. DANGER : États-Unis et Canada. Si cette machine est installée dans un couloir ou une Para aislar el equipo totalmente, desconecte el cable de alimentación de la toma de cor- voie de sortie, 1,12 m (44 pouces) d'espace supplémentaire à...
Page 181 1 Service Call Procedures SCP 1 Initial Actions......................SCP 2 First Call Actions ....................SCP 3 Normal Call Actions ..................... SCP 4 Fault Analysis ...................... SCP 5 Subsystem Maintenance ..................SCP 6 Final Actions ......................SCP 7 Machine Features ....................1-10 Service Call Procedures August 2007...
Page 182 Service Call Procedures August 2007 WorkCentre 5687 Family...
Page 183: Scp 1 Initial Actions
SCP 1 Initial Actions Touch the Event Log button on the UI. To display the active messages on the UI, perform the steps that follow: Use the Service Call Procedures to find a problem with the machine. Press the Status Key on the UI. Use the Initial Actions to collect the information on the machine performance.
Page 184: Scp 2 First Call Actions
SCP 2 First Call Actions SCP 3 Normal Call Actions Use the First Call Actions for the first service call. Use the Normal Call Actions to find the reason for the service call. Initial Actions Initial Actions • Switch off the machine, then switch on the machine, GP 14. •...
Page 185: Scp 4 Fault Analysis
SCP 4 Fault Analysis • If the user interface is illuminated, but there is no information, go to the 02-309 UI Control Panel Button or Touch Screen RAP. Use the Fault Analysis to identify a fault. Messages, Fault Codes and Status Codes •...
Page 186 OCT Problems – OF12 Output Device Undocked RAP. • Go to the 12-301 Offset Catch Tray Failure RAP. – 11A-170 Offline Stapling RAP. • If the prints adhere to each other in the OCT, go to the OF6 Ozone and Air Systems RAP. –...
Page 187 Check the fault history. GP 1 Diagnostic Entry, Facilities and Exit. • Foreign device. Go to ACC 1 Foreign Device Checkout. • Xerox extensible interface platform faults. Go to the OF14 Xerox Extensible Interface Platform RAP. • Xerox secure access faults. Go to the OF15 Xerox Secure Access RAP.
Page 188: Scp 5 Subsystem Maintenance
SCP 5 Subsystem Maintenance NOTE: If a range of machine speeds are specified within Table 1, the life expectancy for the part will be specific for that machine. Use the Subsystem Maintenance to maintain the machine. If the speed has not been specified, the life expectancy for the part applies to all machines within the product family.
Page 189: Scp 6 Final Actions
SCP 6 Final Actions Table 2 High frequency service items Use the Final Actions to verify the total operation of the system. Use the Final Actions to com- recommended plete the service call. life for new component Parts list Procedure Item Component Description...
Page 190: Scp 7 Machine Features
The diagrams that follow illustrate some of the various machine configurations: • Envelope kit. • Figure 1 WC5632 with stand, document cover and OCT. • Assistive UI kit (Xerox copier assistant). • Figure 2 WC5645 with DADH, NC and OCT. • Foreign interface kit. •...
Page 191 Figure 1 WC5632 with stand, document cover and OCT Figure 3 WC5645 with DADH, NC and 1K LCSS Figure 2 WC5645 with DADH, NC and OCT Figure 4 WC5655 with DADH, NC and 2K LCSS Service Call Procedures August 2007 SCP 7 WorkCentre 5687 Family 1-11...
Page 192 Figure 5 WC5645 with DADH, NC and HCSS BM Figure 7 WC5675 with DADH, NC and HVF Figure 6 WC5665-WC5675 with HCF, DADH, NC and 3K HCSS Figure 8 WC5687 with DADH, NC and HVF BM Service Call Procedures August 2007 SCP 7 1-12 WorkCentre 5687 Family...
Page 193 2 Status Indicator RAPs Chain 1 - Standby Power 03-700, 03-780, 03-785, 03-790 Power On / Power Off Event Fault RAP ...... 2-103 03-720 ODIO Timeout Error RAP..................2-103 01-300 Front Door Open RAP..................03-770 IOT PWB Software Reset RAP ................2-104 01-305 Left Hand Door Open RAP .................
Page 194 07-373 Tray 5 Elevator Lift Failure RAP ................. 2-166 09B Waste Toner Full Sensor RAP................. 2-251 07-374 Tray 5 Elevator Lower Failure RAP ..............2-169 09C Photoreceptor Fan RAP................... 2-252 07A Tray 1 and Tray 2 Empty RAP................. 2-172 Chain 10 - Fusing and Copy/Print transportation 07B Tray 3 and Tray 4 False Low Paper Level RAP ............
Page 195 11-130-120, 11-132-120 Paper Exiting to Bin 0 RAP ............. 2-350 Chain 11-170 - HCSS BM 11-140-120, 11-142-120 Sheet Late to Bin 1 RAP ............2-353 11-005-170, 11-006-170, 11-310-170, 11-311-170 11-300-120, 11-302-120, 11-303-120 Interlocks RAP ............ 2-356 Compiler Carriage Front Tamper Move Failure RAP ............2-443 11-320-120, 11-322-120 Ejector Movement Failure RAP ..........
Page 196 11-063-171, 11-411-171 HVF BM Staple Unit 1 Failure RAP......... 2-549 Chain 14 - Scanner 11-065-171, 11-383-171 HVF BM Backstop Failure RAP..........2-551 14-110 Scan Carriage Home Sensor Entry RAP ............2-669 11-066-171, 11-384-171 HVF BM Tamper Failure RAP ..........2-553 14-110A Scan Carriage Home Sensor RAP (32-55 ppm)..........
Page 197 OF11 Waste Toner Contamination RAP ................. 2-791 OF12 Output Device Un-docked RAP................2-792 OF13 Convenience Stapler RAP ..................2-796 OF14 Extensible Interface Platform RAP ................ 2-796 OF15 Xerox Secure Access RAP ................... 2-797 Status Indicator RAPs August 2007 WorkCentre 5687 Family...
Page 198 Status Indicator RAPs August 2007 WorkCentre 5687 Family...
Page 199 01-300 Front Door Open RAP • (45-87 ppm) the xerographic module latch, PL 9.20 Item 7. • (32-55 ppm) the fuser latch, PL 10.8 Item 5. 01-300 The front door has opened during machine operation. • (65-87 ppm) the fuser latch, PL 10.10 Item 5. •...
Page 200 Figure 2 Circuit diagram Status Indicator RAPs August 2007 01-300 WorkCentre 5687 Family...
Page 201 01-305 Left Hand Door Open RAP 01-305 The left hand door has been opened during machine operation. Procedure WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Left hand door customer supply while performing tasks that do not need electricity. Electricity can interlock, S01-305 cause death or injury.
Page 202 Figure 2 Circuit diagram Status Indicator RAPs August 2007 01-305 2-10 WorkCentre 5687 Family...
Page 203: A Ground Distribution Rap
01A Ground Distribution RAP Use this RAP to identify ground distribution faults. Main frame ground Procedure connection. WARNING Do not switch on the electricity to the machine while a ground circuit is disconnected. Ground circuits ensure that the machine remains safe during a fault condition. NOTE: Ground distribution faults must be isolated by continuity checks and visual inspection.
Page 204 – Figure 2, corotron shield ground. Check for continuity of less than 10 ohms between – Figure 3. Check the connection of the Faston connector and the tightness of the the exposed metal end of the corotron shield and ground. To improve continuity, screw at the rear of the machine frame.
Page 205 – Figure 4, DADH ground connection. Remove the DADH rear cover, PL 5.10 Item 1. – Figure 5, paper path ground check points. With the duplex transport in the latched Check for continuity of less than 1 ohm between the DADH frame and the main position, check for continuity of less than 1M ohms between the ends of the three frame ground connection.
Page 206 – Figure 6, check the duplex paper path ground contact spring and ground wire termi- nal. If necessary remove and clean the spring, shafts and bearings, then re-assem- ble to improve continuity. Duplex paper path ground contact spring Ground wire terminal Figure 6 Duplex path ground contact spring –...
Page 207 – Figure 8, check the registration ground contact spring and ground wire terminal. If – Figure 9, bypass paper tray guide. Check for continuity of less than 2k ohms necessary remove and clean the spring, shafts and bearings, then re-assemble to between the ground contact spring and the lift plate (Figure 10).
Page 208 – Figure 10, bypass tray paper feed. Check for continuity of less than 2k ohms – Figure 11, tray 3 and 4 transport rolls. Remove the tray 3 front cover, REP 7.2. With between the ground contact spring (Figure 9) and the feed shaft. Check for continu- tray 3 closed, check for continuity of less than 10k ohms between the tray 3 take- ity of less than 2k ohms between the feed shaft and the main frame ground connec- away roll shaft, the tray 3 transport roll shaft and the main frame ground connection.
Page 209 Tray 3 and 4 transport drive gear Tray 3 and 4 transport motor Tray 3 ground contact spring Figure 13 Tray 3 ground contact spring Figure 12 HCF transport drive gear Status Indicator RAPs August 2007 WorkCentre 5687 Family 2-17...
Page 210 – Figure 14, tray 3 grounding spring. Open tray 3, check for continuity of less than 1 – Figure 15, tray 4 grounding spring. Open tray 4, check for continuity of less than 1 ohm between the tray 3 metal side wall and the main frame ground connection. To ohm between the tray 4 metal side wall and the main frame ground connection.
Page 211 – Figure 16, paper transport rolls. Open the left hand door. Rotate the rolls by hand – Figure 17. Embedded FAX PWB ground connection. Ensure the grounding strip is and check for continuity of less than 10k ohms between the tray 1 and tray 2 trans- clean and correctly installed.
Page 212 – Figure 18. Tray 5 ground connections. Check the ground connection on the frame, the elevator motor and on the base of the paper tray. Ensure that the in-line connec- tors are connected. Ground connection under the paper tray In-line ground connector Ground connection Figure 18 Tray 5 ground connections...
Page 213: B 0V Distribution Rap
01B 0V Distribution RAP • Image processing PWB. – (65-87 ppm) PL 3.10 Item 3. Use this RAP to identify 0V distribution faults. Flag 10, P/J137, P/J106. Flag 9, P/J25, P/J131. Procedural Notes – (32-55 ppm) PL 3.20 Item 3. If a voltage is measured between ground and a return 0V line, then the continuity of that Flag 10, P/J137, P/J106.
Page 214 Figure 1 3.3V Return Status Indicator RAPs August 2007 2-22 WorkCentre 5687 Family...
Page 215 Figure 2 3.3V Return Status Indicator RAPs August 2007 WorkCentre 5687 Family 2-23...
Page 216 01B +5V Return – Flag 24, P/J138, (32-55 ppm riser PWB) P/J155, P/J157, (65-87 ppm riser PWB) P/ J155, P/J157. Go to the appropriate component in the list that follow that has the suspect 0V supply. Check – Flag 22, P/J25, P/J131. the wiring GP 7.
Page 217 Figure 3 5V Return Status Indicator RAPs August 2007 WorkCentre 5687 Family 2-25...
Page 218 Figure 4 5V Return Status Indicator RAPs August 2007 2-26 WorkCentre 5687 Family...
Page 219 01B +12V Return Go to the appropriate component in the list that follows that has the suspect 0V supply. Check the wiring GP 7. • IOT PWB, PL 1.10 Item 2. – Flag 26, P/J27. • User interface assembly, (32-55 ppm) PL 2.15 Item 1 or (65-87 ppm) PL 2.10 Item 1. –...
Page 220 Figure 5 12V Return Status Indicator RAPs August 2007 2-28 WorkCentre 5687 Family...
Page 221 01B +24V Return Go to the appropriate component in the list that follows that has the suspect 0V supply. Check the wiring GP 7. • Inverter motor driver PWB, PL 10.11 Item 22. – Flag 33, PJ45, P/J4. – Flag 32, P/J27. •...
Page 222 Figure 6 24V Return Status Indicator RAPs August 2007 2-30 WorkCentre 5687 Family...
Page 223 Figure 7 24V Return Status Indicator RAPs August 2007 WorkCentre 5687 Family 2-31...
Page 224 Figure 8 24V Return Status Indicator RAPs August 2007 2-32 WorkCentre 5687 Family...
Page 225: C Ac Power Rap
01C AC Power RAP Install a new LVPS and base module, PL 1.10 Item 3. Use this RAP to identify AC power input and output failures. Install a new LVPS and base module, PL 1.10 Item 3. Procedure Install a new LVPS and base module, PL 1.10 Item 3. WARNING Check the power cords to the output device and the power harness to the network controller.
Page 226 Pin 1 Pin 5 Pin 5 Pin 6 Pin 6 Pin 7 Pin 8 Pin 1 Pin 2 Pin 8 Pin 7 Pin 9 Pin 2 Pin 3 Pin 10 Pin 9 Pin 3 Pin 4 P/J 100 Pin 10 Pin 4 P/J100 CRUM...
Page 227 Figure 4 AC circuit diagram Status Indicator RAPs August 2007 WorkCentre 5687 Family 2-35...
Page 228: D +3.3V Distribution Rap
01D +3.3V Distribution RAP Flag 13, P/J135, P/J455. Flag 9, P/J25, P/J131. Use this RAP to identify +3.3V distribution problems. – (65-87 ppm) PL 14.16 Item 8. NOTE: Short circuit or overload of +3.3V or +5V supply will result in all outputs off, except Flag 13, P/J135, P/J455.
Page 229 Figure 1 +3.3V distribution circuit diagram Status Indicator RAPs August 2007 WorkCentre 5687 Family 2-37...
Page 230 Figure 2 +3.3V distribution circuit diagram Status Indicator RAPs August 2007 2-38 WorkCentre 5687 Family...
Page 231: E +5V Distribution Rap
01E +5V Distribution RAP – Flag 1, P/J27. • Image processing PWB, Use this RAP to identify +5V distribution problems. – (32-55 ppm) PL 3.20 Item 3. NOTE: Short circuit or overload of +3.3V or +5V supply will result in all outputs off, except Flag 11, P/J137, P/J106.
Page 232 Figure 1 +5V distribution circuit diagram Status Indicator RAPs August 2007 2-40 WorkCentre 5687 Family...
Page 233 Figure 2 +5V distribution circuit diagram Status Indicator RAPs August 2007 WorkCentre 5687 Family 2-41...
Page 234: F +12V Distribution Rap
01F +12V Distribution RAP • Main drive PWB, (32-55 ppm) PL 4.15 Item 6, (65-87 ppm) PL 4.10 Item 6. – Flag 7, P/J147, P/J16. Use this RAP to identify +12V distribution problems. • Door interlock switch, PL 1.10 Item 7. –...
Page 235 Figure 1 +12V distribution circuit diagram Status Indicator RAPs August 2007 WorkCentre 5687 Family 2-43...
Page 236 Figure 2 +12V distribution circuit diagram Status Indicator RAPs August 2007 2-44 WorkCentre 5687 Family...
Page 237: G +24V Distribution Rap
01G +24V Distribution RAP – Flag 6, P/J4. – Flag 5, P/J27. Use this RAP to identify +24V distribution problems. • Toner dispense module, (32-55 ppm) PL 9.17 Item 1, (65-87 ppm) PL 9.15 Item 1. Refer to the 01G Fused Distribution Check. Initial Actions –...
Page 238 01G Fused Distribution Check – Flag 16, P/J18. • On the tray 1 and 2 control PWB and HCF control PWB, Figure 5. Procedure – Flag 17, P/J19 WARNING – Flag 18, P/J272. Do not repair or install a new fuse F1 on the IOT PWB. Repairing or installing a new fuse Connect the circuit or harness.
Page 239 Figure 2 +24V distribution circuit diagram Status Indicator RAPs August 2007 WorkCentre 5687 Family 2-47...
Page 240 Figure 3 +24V distribution circuit diagram Status Indicator RAPs August 2007 2-48 WorkCentre 5687 Family...
Page 241 Figure 4 +24V distribution circuit diagram Status Indicator RAPs August 2007 WorkCentre 5687 Family 2-49...
Page 242 Figure 5 +24V distribution circuit diagram Status Indicator RAPs August 2007 2-50 WorkCentre 5687 Family...
Page 243: H Short Circuit And Overload Rap
01H Short Circuit and Overload RAP To check the output voltages of the LVPS, disconnect the following. • Figure 2. PJ16, PJ17, PJ18, PJ19 and PJ25. Procedural Notes • Figure 1. All the PJ connectors on the IOT PWB, except PJ26 Flag 24, PJ27 Flag 25 and WARNING PJ5 Flag 15.
Page 244 Developer temperature sensor, (32-38 ppm)PL 9.22 Item 5, (45-87 ppm) PL 9.20 Check that the F1 fuse on the IOT PWB has not failed. Go to 01H +24 Volt Cir- Item 5, WD 6. cuits before a new IOT PWB is installed, PL 1.10 Item 2. Relative humidity sensor, (32-38 ppm) PL 9.22 Item 4, (45-87 ppm) PL 9.20 Item 4, WD 6.
Page 245 01H +12 Volt Circuits Switch on the machine, GP 14. Disconnect PJ132 on the power distribution PWB, check the harness, to DADH. NOTE: Before disconnection, switch off the machine, GP 14. Switch on the machine, GP 14, to Disconnect PJ135 on the power distribution PWB check the harness, to the scanner check CR15.
Page 246 Figure 3 Low voltage distribution Status Indicator RAPs August 2007 2-54 WorkCentre 5687 Family...
Page 247: J Power On And Lvps Control Signal Rap
01J Power On and LVPS Control Signal RAP Use this RAP to check and identify power on and standby signals from the LVPS. Ensure that the 01C AC Power RAP is performed before starting this RAP. Procedural Notes NOTE: Short circuit or overload of +3.3VSB (standby) will result in all the LVPS outputs off. Short circuit or overload of +3.3V or +5V will result in all the LVPS outputs off, except +3.3VSB.
Page 248 Figure 2 Power ON circuit and dependencies Status Indicator RAPs August 2007 2-56 WorkCentre 5687 Family...
Page 249: K Sleep Mode Rap
01K Sleep Mode RAP • An incoming print job at the network controller is passed to the firewire PWB. The firewire PWB will generate a power management event signal that is passed through the riser Use this RAP to diagnose problems entering or exiting sleep mode. PWB and image processing PWB to the IOT.
Page 250 • (32-55 ppm) P/J105 or (65-87 ppm) P/J105 Image processing PWB. • Disconnect the input Fax lines to prevent a power management event. Go to Flag 1. Check the wiring and connectors between PJ103 pin 3 and PJ81 • Disconnect the network controller from the network to prevent a power management pin 1.
Page 251 Go to Flag 5 and Flag 9. Check for +3.3V at the Power distribution Install a new network controller - firewire harness, PL 16.10 Item 12. PWB P/J131 between pins 17 and 13, also check for +12V between pins 5 and 18. The voltages are good. Perform the following: Remove and re-seat the Firewire PWB and riser PWB, REP 3.2.
Page 252 Install new parts as necessary: Install a new user interface assembly, (32-55 ppm) PL 2.15 Item 1 or (65-87 ppm) PL 2.10 Item 1. • Firewire PWB, (32-55 ppm) PL 3.15 Item 6 or (65-87 ppm) PL 3.11 Item 7. •...
Page 253 Power save LED Figure 1 Component location Status Indicator RAPs August 2007 WorkCentre 5687 Family 2-61...
Page 254 Figure 2 Circuit diagram Status Indicator RAPs August 2007 2-62 WorkCentre 5687 Family...
Page 255: Ui Control Panel Button Or Touch Screen Rap
02-309 UI Control Panel Button or Touch Screen RAP 02-320, 02-380 UI Communication Test RAP 02-309 The User Interface Button Test or the Touch Area Test failed during the UI Test. 02-320 The UI does not receive the requested data from the image processor within the correct time out period.
Page 256: Ui Software Error Rap
02-390, 02-391, 02-704, 02-706 UI Software Error RAP 02-705, 02-707, 02-709, 02-712, 02-715 UI Failure RAP 02-390 All of the configured services have not reached a stable state after five minutes from 02-705 The UI audio tones failed to operate. start.
Page 257: Image Processing Pwb To Iot Pwb Error Rap
03-300, 306, 461, 482, 805, 870 Image Processing PWB to IOT PWB Error RAP 03-300 The image processing PWB to IOT communications have failed. 03-306 The IOT PWB has received an inappropriate print command from the image process- ing PWB. 03-461 A speed mismatch has been detected between image processing PWB and IOT PWB, in the NVM settings.
Page 258 Figure 1 Circuit diagram Status Indicator RAPs August 2007 03-300, 306, 461, 482, 805, 870 2-66 WorkCentre 5687 Family...
Page 259: Image Processing Pwb To Ui Error Rap
03-310 Image Processing PWB to UI Error RAP 03-310 The image processing PWB cannot communicate with the UI within one minute of power-on or after three retries. Initial Actions WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply while performing tasks that do not need electricity.
Page 260 Figure 1 Circuit diagram Status Indicator RAPs August 2007 03-310 2-68 WorkCentre 5687 Family...
Page 261: Image Processing Pwb Failure Rap
03-315, 325, 347, 348, 349, 355, 400 Image Processing PWB 03-320, 03-322 to 03-324 Image Processing PWB to DADH Failure RAP Error RAP 03-315 The image processing PWB has performed a crash recovery procedure. 03-320 The image processing PWB to the DADH communications have failed. 03-325 An image processing PWB clock is not functioning.
Page 262 Figure 1 Circuit diagram Status Indicator RAPs August 2007 03-320, 03-322 to 03-324 2-70 WorkCentre 5687 Family...
Page 263: Image Processing Pwb To Scanner Fault Entry Rap
03-330, 03-462 Image Processing PWB to Scanner Fault 03-330A, 03-462A Image Processing PWB to Scanner Fault Entry RAP RAP (32-55 ppm) Initial Actions 03-330 An image processing PWB to scanner PWB communications error has been detected. WARNING 03-462 A speed mismatch between the image processing PWB and the scanner has been Switch off the electricity to the machine, GP 14.
Page 264 Figure 1 Circuit diagram Status Indicator RAPs August 2007 03-330A, 03-462A 2-72 WorkCentre 5687 Family...
Page 265 Figure 2 Circuit diagram Status Indicator RAPs August 2007 03-330A, 03-462A WorkCentre 5687 Family 2-73...
Page 266: B, 03-462B Image Processing Pwb To Scanner Fault Rap (65-87 Ppm)
03-330B, 03-462B Image Processing PWB to Scanner Fault RAP (65-87 ppm) Initial Actions WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury.
Page 267 Figure 2 Circuit diagram Status Indicator RAPs August 2007 03-330B, 03-462B WorkCentre 5687 Family 2-75...
Page 268: Fax Card Self Test Failure Rap
03-336 FAX Card Self Test Failure RAP 03-338 FAX Communication Error RAP 03-336 Power on self test failure detected on the embedded FAX PWB. 03-338 No response detected to commands from the image processing PWB to the embedded Fax PWB. Procedure Procedure WARNING...
Page 269: Image Processing Pwb To Network Controller Fault Rap
03-340, 03-416 Image Processing PWB to Network If the fault was detected during a software upgrade, or if the fault is 03-416, reload the software, GP 4 Machine Software. Controller Fault RAP Switch off the machine, GP 14. Note which ports the network controller - image processor cable, PL 16.10 Item 12 is connected to.
Page 270 Figure 1 Circuit diagram Status Indicator RAPs August 2007 03-340, 03-416 2-78 WorkCentre 5687 Family...
Page 271: Iot To Tray 1 And Tray 2 Pwb Error Rap
03-350, 03-351, 03-354 IOT to Tray 1 and Tray 2 PWB Error • Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur ran- domly, the cause may be due to electrical noise. Go to OF10 intermittent Failure RAP. Procedure 03-350 The IOT has detected no response from the tray 1 and 2 control PWB to the ping request.
Page 272: Hcf Communications And Detection Error Rap
03-359, 03-407 HCF Communications and Detection Error Procedure Ensure the P/Js on the tray 1 and 2 control PWB, PL 7.10 Item 2 and the HCF PWB, PL 7.20 Item 2 are correctly and securely connected. 03-359 The HCF has failed to respond to tray 1 and 2 control PWB ping requests. Go to Flag 1.
Page 273: To 03-410, 03-418 Iot To Output Device Error Rap
03-360, 03-408 to 03-410, 03-418 IOT to Output Device Error • 2K LCSS Only. P/J301 on the 2K LCSS PWB, P/J151 on the Power and Control Module and P/J11 on the IOT PWB. Go to Flag 1 and Flag 2. Check the harnesses. Repair as necessary, GP 7. 03-360 The IOT to output device communications have failed.
Page 274 • Ensure that there is a good ground continuity between the power supply module, PL 11.157 Item 1 and the HVF frame. • Install new components as necessary: – Communications cable, PL 11.157. – Power supply module, PL 11.157 Item 1. 10.
Page 275 Figure 1 Circuit diagram Status Indicator RAPs August 2007 03-360, 03-408 to 03-410, 03-418 WorkCentre 5687 Family 2-83...
Page 276 Figure 2 Circuit diagram Status Indicator RAPs August 2007 03-360, 03-408 to 03-410, 03-418 2-84 WorkCentre 5687 Family...
Page 277: Hcss Bm Communication Failure Rap
03-363 HCSS BM Communication Failure RAP 03-363 The loss of communications between the HCSS PWB and the BM PWB. Initial Actions WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury.
Page 278: Iot Bus Failure Rap
03-365 IOT Bus Failure RAP 03-365 The communications driver has failed. Upper registration guide NOTE: This fault code can occur when the driver fails because of system electrical noise. Initial Actions Lower registration guide WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Halo guide customer supply while performing tasks that do not need electricity.
Page 279: Iot To Tray 5 Module Communication Failure Rap
03-366 IOT to Tray 5 Module Communication Failure RAP 03-300 The IOT PWB has detected a communications failure with the tray 5 module. Initial Actions WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply while performing tasks that do not need electricity.
Page 280 Figure 1 Circuit diagram Status Indicator RAPs August 2007 03-366 2-88 WorkCentre 5687 Family...
Page 281: Fuser And Xerographic Crum Communication Error Rap
03-371, 03-372 Fuser and Xerographic CRUM • Main drive motor PWB assembly, (32-55 ppm) PL 4.15 Item 6 or (65-87 ppm) PL 4.10 Item 6. Communication Error RAP • Main Drive Module, (32-55 ppm) PL 4.15 Item 1 or (65-87 ppm) PL 4.10 Item 1. 03-371: The fuser CRUM communications have failed.
Page 282 Figure 1 Circuit diagram Status Indicator RAPs August 2007 03-371, 03-372 2-90 WorkCentre 5687 Family...
Page 283: Power Off Failure Rap
03-374 Power Off Failure RAP Install a LVPS and base module, PL 1.10 Item 3. 03-374 The image processing PWB has detected that the LVPS is still on, 30 seconds after a power off request. Go to Flag 2. Measure the voltage at P/J1 pin 15 on the IOT PWB. Operate the on / off switch. A single low pulse is detected.
Page 284 Figure 1 Circuit diagram Status Indicator RAPs August 2007 03-374 2-92 WorkCentre 5687 Family...
Page 285: Iot Pwb Fault Rap
03-395, 396, 852, 853 IOT PWB Fault RAP 03-395 The IOT has cycled without printing. 03-396 The photoreceptor is detected not turning while the laser is on. 03-852 IOT has detected that it is out of timers. 03-853 IOT has detected that it is nearly out of timers. Also use this RAP for fault code 06-350 ROS Laser Not Under Control.
Page 286: Main Motor Not Controlled Rap
03-397 Main Motor Not Controlled RAP 03-397 The IOT software has detected that the main motor is not being controlled. The soft- ware that monitors the main motor and the photoreceptor motor was not reset within the expected time. Initial Actions WARNING Switch off the electricity to the machine, GP 14.
Page 287 Figure 1 Circuit diagram Status Indicator RAPs August 2007 03-397 WorkCentre 5687 Family 2-95...
Page 288: Fax Not Detected Rap
03-401, 03-403 Fax Not Detected RAP 03-401 The embedded Fax PWB has not been detected or confirmed. 03-403 Extended Fax PWB has not been confirmed or detected. Procedure WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply while performing tasks that do not need electricity.
Page 289: Foreign Device Pwb Fault Rap
03-412 Foreign Device PWB Fault RAP Install new components as necessary: 03-412 A foreign interface device was not detected at power on. • Install a new foreign interface PWB, (32-55 ppm) PL 3.15 Item 4 or (65-87 ppm) PL 3.11 Item 3. Initial Actions •...
Page 290 Figure 1 Circuit diagram Status Indicator RAPs August 2007 03-412 2-98 WorkCentre 5687 Family...
Page 291: Tray 5 Module Not Detected / Confirmed Rap
03-415 Tray 5 Module Not Detected / Confirmed RAP 03-415 The IOT PWB has not detected the tray 5 module at startup, or has failed to detect the tray 5 module during printing. Initial Actions WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply while performing tasks that do not need electricity.
Page 292 Figure 1 Circuit diagram Status Indicator RAPs August 2007 03-415 2-100 WorkCentre 5687 Family...
Page 293: Incompatible Fax Software Rap
03-417 Incompatible Fax Software RAP 03-419, 03-420 Incompatible Software RAP 03-417 The Fax software version supplied at power up is not compatible with the image pro- 03-419 The IOT, DADH or user interface software version supplied at power on is not compati- cessing software.
Page 294: Print Command Late Rap
03-423, 424, 433, 434, 821, 822, 831, 832 Print Command 03-480 IOT +24V Supply Failure RAP Late RAP 03-480 The IOT has detected a +24V supply fault. 03-423 The IOT detected print command late with respect to page sync in simplex 3 mode. Initial Actions 03-424The IOT detected print command late with respect to page sync in simplex 4 mode.
Page 295: Power On / Power Off Event Fault Rap
03-700, 03-780, 03-785, 03-790 Power On / Power Off Event 03-720 ODIO Timeout Error RAP Fault RAP 03-720 The image processing software has not detected on ODIO (On Demand Image Over- write) completion response within 45 minutes. This indicates that a memory module may be 03-700 This fault code in the fault history file indicates that the image processor module has hung up, or may have crashed while overwriting an image.
Page 296: Iot Pwb Software Reset Rap
03-770 IOT PWB Software Reset RAP 03-777 Power Loss Detected RAP 03-770 This fault code in the fault history file indicates that the IOT PWB has been reset due to 03-777 This fault code in the fault history file indicates that the system has previously detected a software fault.
Page 297: A Image Processing Cooling Fan Failure Rap
03A Image Processing Cooling Fan Failure RAP 03B Mark Service Unavailable RAP Use this RAP if the image processing cooling fan is suspected of failure. Before performing this RAP, any relevant status code RAP must have been performed. Procedure Initial Actions WARNING WARNING Switch off the electricity to the machine, GP 14.
Page 298 Status Indicator RAPs August 2007 03A, 03B 2-106 WorkCentre 5687 Family...
Page 299: A Main Drive Motor And Photoreceptor Motor Rap
04A Main Drive Motor and Photoreceptor Motor RAP • Main drive motor and PWB assembly (45- 55 ppm), PL 4.15 Item 6. • Main drive motor and PWB assembly (65 - 87 ppm), PL 4.10 Item 6. Use this RAP to determine failures of the main drive motor and the photoreceptor motor. •...
Page 300 Figure 2 Circuit diagram Status Indicator RAPs August 2007 2-108 WorkCentre 5687 Family...
Page 301: Dadh Open Rap
05-300 DADH Open RAP 05-300 The DADH closed switch detects that the DADH is open during run. Initial Actions Check that the DADH magnet is installed and aligned correctly. Refer to Figure 1 (32-55 ppm) or Figure 2 (65-87 ppm). DADH closed NOTE: The DADH has two magnets.
Page 302: Dadh Top Cover Open Rap
05-305 DADH Top Cover Open RAP 05-305 The DADH top cover interlock switch detects that the top cover is open. Initial Actions • Remove all documents from the DADH. • Check the top cover interlock actuator, Figure 1. If the actuator is damaged, install a new DADH top cover, PL 5.20 Item 15.
Page 303 Actuator Figure 2 Circuit diagram DADH top cover interlock switch S05-305 Figure 1 Component location Status Indicator RAPs August 2007 05-305 WorkCentre 5687 Family 2-111...
Page 304: Document Too Short Rap
05-310 Document too Short RAP 05-330, 05-331 DADH Feed Sensor Failure Entry RAP 05-310 The DADH detects a document that is shorter than 110mm. 05-330 The DADH feed sensor does not detect the lead edge of the document within the cor- rect time after the feed motor runs.
Page 305: A, 05-331A Dadh Feed Sensor Failure Rap (32-38 Ppm)
05-330A, 05-331A DADH Feed Sensor Failure RAP (32-38 Go to the 05D DADH Motor Failure RAP. ppm) While MOT 05-020 runs, stack the code 05-025 to energize the DADH feed clutch, CL05-025. Initial Actions NOTE: The feed clutch disengages after 30 seconds. The feed motor stops after 3 minutes. •...
Page 306 Clip CVT motor MOT 05-030 Top cover interlock switch Feed yoke and spring Feed motor MOT05-020 Feed clutch CL05-025 Feed yoke shaft Feed gates P/J201 Feed solenoid DADH feed sensor Feed roll assembly Q05-330 Figure 1 Component location Feed gates Figure 2 Component location Status Indicator RAPs August 2007...
Page 307: B, 05-331B Dadh Feed Sensor Failure Rap (45-87 Ppm)
05-330B, 05-331B DADH Feed Sensor Failure RAP (45-87 ppm) Initial Actions • Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 05- 330, 05-331 DADH Feed Sensor Failure Entry RAP. • Remove all documents from the DADH.
Page 308 Perform the steps that follow: CVT motor MOT 05-030 • Go to the 05E DADH Feed Clutch Failure RAP and check CL05-025. • ADJ 5.1, DADH Drive Belt Adjustment. Top cover interlock switch Enter dC330 code 05-010 to energize the DADH feed solenoid, SOL05-010. The feed roll assembly lowers, then raises after 10 seconds.
Page 309 Clip Feed yoke and spring Feed yoke shaft Feed gates Figure 3 Circuit diagram Feed gates Figure 2 Component location Status Indicator RAPs August 2007 05-330B, 05-331B WorkCentre 5687 Family 2-117...
Page 310: Dadh Takeaway Sensor Failure Rap
05-335 DADH Takeaway Sensor Failure RAP • Make sure that the takeaway roll is clean and rotates freely, refer to ADJ 5.4. • Make sure that the takeaway roll idlers are clean and rotate freely, refer to ADJ 5.4. 05-335 The DADH takeaway sensor does not detect the lead edge of the document within the •...
Page 311 Takeaway roll idlers Feed motor tension spring P/J191 Top cover interlock switch Feed motor MOT05-020 Figure 2 Circuit diagram Feed motor drive belt Feed roll assembly DADH takeaway sensor Feed assembly Takeaway roll Q05-335 Figure 1 Component location Status Indicator RAPs August 2007 05-335 WorkCentre 5687 Family...
Page 312: Dadh Registration Sensor Failure Rap
05-340 DADH Registration Sensor Failure RAP This fault can be caused by the DADH feed motor running too slowly in reverse. Refer to the 05D DADH Motor Failure RAP. If the fault continues, go to Final Actions. Final Actions 05-340 The DADH registration sensor does not detect the lead edge of the document within the correct time.
Page 313 DADH registration sensor Q05-340 CVT motor tension spring CVT motor MOT05-030 CVT motor drive belt Top cover interlock switch Feed motor MOT05-020 Figure 3 Circuit diagram CVT roll Figure 2 Component location Status Indicator RAPs August 2007 05-340 WorkCentre 5687 Family 2-121...
Page 314: Dadh Exit Sensor Failure Rap
05-345, 05-346 DADH Exit Sensor Failure RAP • Check the CVT roll pulley, refer to GP 7. If necessary, install a new DADH CVT roll, PL 5.25 Item 5. 05-345 The DADH exit sensor does not detect the lead edge of the document within the correct time in the forward mode.
Page 315 Go to the 05E DADH Feed Clutch Failure RAP. Baffle assembly Go to Final Actions. Final Actions Perform the steps that follow: • For 05-345 and 05-346 faults: – Check that the pre-scan idlers are clean and rotate freely, refer to ADJ 5.4. Duplex gate –...
Page 316 CVT motor Feed motor tension tension spring CVT motor spring MOT05-030 Feed motor MOT05-020 Top cover interlock switch Feed motor drive belt Duplex solenoid Exit roll pulley SOL05-050 Exit roll Feed clutch CVT roll Feed Rolls CVT roll pulley and drive belt Exit roll idlers Figure 2 Component location Figure 3 Component location...
Page 317: Dadh Cvt Sensor Failure Rap
05-350, 05-352 DADH CVT Sensor Failure RAP 05-350 The DADH CVT sensor does not detect the lead edge of the document within the cor- rect time in the forward mode. 05-352 The DADH CVT sensor does not detect the lead edge of the document within the cor- rect time in the reverse mode.
Page 318 NOTE: The exit roll idlers remain lowered for 30 seconds. Enter dC330 code 05-050 to check the DADH duplex solenoid, SOL05-050, to lower the exit CVT motor tension spring roll idlers, Figure 2. The exit roll idlers lower. CVT motor Go to Flag 2.
Page 319 Exit roll idlers Figure 2 Component location Figure 3 Circuit diagram Status Indicator RAPs August 2007 05-350, 05-352 WorkCentre 5687 Family 2-127...
Page 320: A Dadh Other Faults Rap
05A DADH Other Faults RAP 05B DADH Document Present Sensor Failure Entry RAP This RAP gives the additional information on common DADH problems. Perform the RAP for Use this RAP when the DADH document present sensor performs as follows: all current fault codes before this RAP is performed. •...
Page 321: C Document Size Sensor Failure Entry Rap
05C Document Size Sensor Failure Entry RAP 05D DADH Motor Failure RAP Use this RAP when the DADH is in the Auto Paper Select mode and does not detect the cor- Procedure rect size of paper. WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Also use this RAP when the DADH detects a document in the input tray when the document customer supply while performing tasks that do not need electricity.
Page 322 CVT motor Feed motor MOT05-030 MOT05-020 Figure 1 Component location Figure 2 Circuit diagram Status Indicator RAPs August 2007 2-130 WorkCentre 5687 Family...
Page 323: E Dadh Feed Clutch Failure Rap
05E DADH Feed Clutch Failure RAP Use this RAP when the DADH feed clutch does not operate correctly. Also use this RAP if the feed clutch energizes at the wrong time in duplex mode, which causes: • Mis-feeds. • The feed rolls to reverse and eject the original documents into the DADH input tray. Procedure Go to Flag 1.
Page 324: F Damaged Documents Rap
05F Damaged Documents RAP Use this RAP if the documents get damaged by the DADH. Baffle assembly Procedure Perform the steps that follow : If the DADH damages the bottom of the documents mid-way along the lead edge, install a new feed roll assembly, PL 5.15 Item 1.
Page 325: G Dadh Document Present Sensor Failure Rap (32-38 Ppm)
05G DADH Document Present Sensor Failure RAP (32-38 DADH document present sensor ppm) Q05-310 Initial Actions • Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 05B DADH Document Present Sensor Failure Entry RAP. •...
Page 326: H Dadh Document Present Sensor Failure Rap (45-87 Ppm)
05H DADH Document Present Sensor Failure RAP (45-87 DADH document ppm) present sensor Initial Actions Q05-310 • Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 05B DADH Document Present Sensor Failure Entry RAP. •...
Page 327: J Document Size Sensor Failure Rap (32-38 Ppm)
05J Document Size Sensor Failure RAP (32-38 ppm) Go to Flag 3. Check Q05-330. Initial Actions References: • Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 05B • GP 11 How to Check a Sensor. DADH Document Present Sensor Failure Entry RAP.
Page 328 DADH registration sensor DADH width sensor Q05-340 Q05-325 DADH width guides DADH feed sensor DADH length sensor 1 DADH length sensor 2 Q05-330 Q05-315 Q05-320 Figure 2 Component location Figure 1 Component location Status Indicator RAPs August 2007 2-136 WorkCentre 5687 Family...
Page 329 Figure 3 Circuit diagram Status Indicator RAPs August 2007 WorkCentre 5687 Family 2-137...
Page 330: K Document Size Sensor Failure Rap (45-87 Ppm)
05K Document Size Sensor Failure RAP (45-87 ppm) Open the DADH top cover. Enter dC330 code 05-330 to check the DADH feed sensor, Q05- 330. Activate Q05-330. The display changes. Initial Actions • Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 05B Go to Flag 3.
Page 331 DADH registration sensor DADH width sensor Q05-340 Q05-325 DADH width guides DADH length sensor 2 DADH feed sensor DADH length sensor 1 Q05-320 Q05-330 Q05-315 Figure 2 Component location Figure 1 Component location Status Indicator RAPs August 2007 WorkCentre 5687 Family 2-139...
Page 332 Figure 3 Circuit diagram Status Indicator RAPs August 2007 2-140 WorkCentre 5687 Family...
Page 333: Ros Motor Failure Rap
06-020 ROS Motor Failure RAP Go to the relevant RAP: 06-020. This fault code has two failure modes. • 01B 0V Distribution RAP, refer to the 3.3V return and 24V return. The ROS motor ready signal was not received by the IOT PWB within the set time of the •...
Page 334 P/J121 P/J120 P/J18 (harness) P/J2 (harness) Figure 1 Component location Figure 2 Circuit diagram Status Indicator RAPs August 2007 06-020 2-142 WorkCentre 5687 Family...
Page 335: Ros Laser Failure Rap
06-340 ROS Laser Failure RAP NOTE: The ROS must be removed from the machine, REP 6.1, to disconnect P/J122 and P/J121. The ROS PWB where P/J122 and P/J121 are connected may not be 06-340. The IOT PWB has not detected the ROS laser reaching the operating speed. marked with the correct PJ numbers.
Page 336 Figure 2 Circuit diagram Status Indicator RAPs August 2007 06-340 2-144 WorkCentre 5687 Family...
Page 337: Ros Laser Not Under Control Rap
06-350 ROS Laser Not Under Control RAP 06-350. The IOT monitor has not received a reset command from the IOT ROS controller for more than 5 seconds during print. Procedure Perform the 03-395, 396, 852, 853 IOT PWB Faults RAP. Status Indicator RAPs August 2007 06-350...
Page 338 Status Indicator RAPs August 2007 06-350 2-146 WorkCentre 5687 Family...
Page 339: Tray 1 Open During Run Rap
07-301 Tray 1 Open During Run RAP 07-301 Tray 1 was opened during run when the paper is fed from tray 1. Initial Actions • Ensure the tray is pushed fully home, Figure 1. • Check for obstructions behind the tray. Procedure Enter dC330 code 07-301 tray 1 home switch, S07-301.
Page 340 Check the voltage at the switch terminal Tray 1 home switch Figure 3 Tray 1 circuit diagram Figure 2 Tray 1 home switch test point Status Indicator RAPs August 2007 07-301 2-148 WorkCentre 5687 Family...
Page 341: Tray 2 Open During Run Rap
07-302 Tray 2 Open During Run RAP 07-302 Tray 2 was opened during run when the paper is fed from tray 2. Initial Actions • Ensure that the tray is pushed fully home, Figure 1. • Check for obstructions behind the tray. Procedure Enter dC330 code 07-302 tray 2 home switch, S07-302.
Page 342 Check the voltage at the switch terminal Tray 2 home switch Figure 3 Tray 2 circuit diagram Figure 2 Home switch test point Status Indicator RAPs August 2007 07-302 2-150 WorkCentre 5687 Family...
Page 343: Tray 3 Open During Run Rap
07-303 Tray 3 Open During Run RAP 07-303 Tray 3 open during run when the paper is fed from tray 3. Tray 3 home switch Initial Actions S07-303 • Check for obstructions behind the tray. • Ensure that the tray is pushed fully home. •...
Page 344: Tray 4 Open During Run Rap
07-304 Tray 4 Open During Run RAP 07-304 Tray 4 0pen during run when the paper is fed from tray 4. Initial Actions • Check for obstructions behind the tray. • Ensure that the tray is pushed fully home. • Check the switch actuator, Figure 1.
Page 345 Tray 4 home switch S07-304 Switch actuator Figure 2 Circuit diagram Figure 1 Component location Status Indicator RAPs August 2007 07-304 WorkCentre 5687 Family 2-153...
Page 346: Tray 5 Door Open During Run Rap
07-306 Tray 5 Door Open During Run RAP 07-306 Tray 5 door open during run when the paper is fed from tray 5. Initial Actions • Ensure that the door is pushed fully home. • Check the switch actuator, Figure 1. Procedure Enter dC330 code 07-306 tray 5 door switch, S07-306 Press Start.
Page 347 Figure 2 Circuit diagram Status Indicator RAPs August 2007 07-306 WorkCentre 5687 Family 2-155...
Page 348: Tray 1 Elevator Lift Failure Rap
07-353 Tray 1 Elevator Lift Failure RAP 07-353 Tray 1 stack height sensor did not actuate within the correct time after the feed / eleva- tor motor turned on. Initial Actions • Check for obstructions behind the tray. • Ensure that the tray is pushed fully home. Check the stack height mechanism actuator on the back of the tray, Figure 1.
Page 349 Figure 2 Circuit diagram Status Indicator RAPs August 2007 07-353 WorkCentre 5687 Family 2-157...
Page 350: Tray 2 Elevator Lift Failure Rap
07-354 Tray 2 Elevator Lift Failure RAP 07-354 Tray 2 stack height sensor did not actuate within the correct time after the feed / eleva- tor motor turned on. Initial Actions • Check for obstructions behind the tray. • Ensure that the tray is pushed fully home. Check the stack height mechanism actuator on the back of the tray, Figure 1.
Page 351 Figure 2 Circuit diagram Status Indicator RAPs August 2007 07-354 WorkCentre 5687 Family 2-159...
Page 352: Tray 3 Elevator Lift Failure Rap
07-355 Tray 3 Elevator Lift Failure RAP • 01B 0V Distribution RAP. Install new components as necessary: 07-355 Tray 3 stack height sensor did not actuate within the correct time after the elevator • Tray 3 paper feeder, PL 8.30 Item 2. motor turned on.
Page 353 Stack limit switch S07-393 Stack height sensor Q07-383 Tray 3 feed sensor Q08-103 HCF control Tray 3 home Tray 3 elevator switch MOT07-030 Tray 3 feed assembly S07-303 Figure 1 Component location Figure 2 Circuit diagram Status Indicator RAPs August 2007 07-355 WorkCentre 5687 Family 2-161...
Page 354: Tray 4 Elevator Lift Failure Rap
07-360 Tray 4 Elevator Lift Failure RAP • 01B 0V Distribution RAP. Install new components as necessary: 07-360 Tray 4 stack height sensor does not actuate within 7 seconds after the elevator motor is • Tray 4 paper feeder, PL 8.31 Item 4. turned on.
Page 355 Tray 4 feed assembly Stack limit switch S07-394 Stack height sensor Q07-384 Tray 4 elevator Tray 4 home motor switch HCF control S07-304 MOT07-040 Figure 1 Component location Figure 2 Tray 4 Circuit diagram Status Indicator RAPs August 2007 07-360 WorkCentre 5687 Family 2-163...
Page 356: Tray 5 Undocked During Run Rap
07-372 Tray 5 Undocked During Run RAP 07-372 Tray 5 was undocked during run when the paper is fed from tray 5. Tray 5 docking switch S07-372 Initial Actions • Ensure the tray is pushed fully home, Figure 1. • Check for obstructions between the tray and the machine.
Page 357 Docking latch Rail assembly Figure 2 Component location Figure 3 Tray 1 circuit diagram Status Indicator RAPs August 2007 07-372 WorkCentre 5687 Family 2-165...
Page 358: Tray 5 Elevator Lift Failure Rap
07-373 Tray 5 Elevator Lift Failure RAP Enter dC330 code 07-406 tray 5 elevator motor encoder sensor, Q07-406. Press Start. Manually lift the motor to activate the sensor. The display changes 07-373 A signal was not detected by the encoder when the elevator motor was driving up. Go to Flag 4.
Page 359 Stack height sensor Q07-402 Tray upper limit switch S07-412 Tray 5 elevator Door interlock switch motor encoder S07-306 Q07-406 Tray 5 elevator MOT07-373 Tray upper limit switch actuator S07-412 Tray 5 control PWB Figure 2 Component location Figure 1 Component location Status Indicator RAPs August 2007 07-373...
Page 360 Figure 3 Circuit diagram Status Indicator RAPs August 2007 07-373 2-168 WorkCentre 5687 Family...
Page 361: Tray 5 Elevator Lower Failure Rap
07-374 Tray 5 Elevator Lower Failure RAP Enter dC330 code 07-406 tray 5 elevator motor encoder sensor, Q07-406. Press Start. Manually lift the motor to activate the sensor. The display changes 07-374 A signal was not detected by the encoder when the elevator motor was driving down. Go to Flag 4.
Page 362 Tray 5 elevator motor Tray down limit switch encoder sensor S07-415 Q07-406 Located in the paper tray, press the plate under the paper tray to actuate the switch. Tray 5 elevator motor MOT07-373 Tray 5 control PWB Stack down sensor Q07-405 Figure 2 Component location Figure 1 Component location...
Page 363 Figure 3 Circuit diagram Status Indicator RAPs August 2007 07-374 WorkCentre 5687 Family 2-171...
Page 364 07A Tray 1 and Tray 2 Empty RAP Use this RAP when the copier display instructs the operator to add paper to the tray that is not empty. NOTE: Tray 1 and tray 2 feed mechanisms are identical. Procedure Pull out the relevant tray. Enter the relevant code to monitor the tray empty sensor: Tray 1 empty sensor, Q07-331.
Page 365: B Tray 3 And Tray 4 False Low Paper Level Rap
07B Tray 3 and Tray 4 False Low Paper Level RAP Use this RAP when the copier displays tray 3 or tray 4 is low on paper when the tray is full. The tray is low on paper message will appear when the tray capacity is at 10%. The machine measurers the time taken for the tray to elevate after being closed, to determine the amount of paper remaining in tray 3 or tray 4.
Page 366 Tray 4 low paper sensor HCF control PWB P/J 390 Tray 3 low paper sensor Figure 1 Component location Figure 2 Circuit Diagram Status Indicator RAPs August 2007 2-174 WorkCentre 5687 Family...
Page 367: C Bypass Tray Rap
07C Bypass Tray RAP Install new components as necessary. • Feed solenoid, PL 7.30 Item 4. Use this RAP to identify and correct problems when using the bypass tray. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2.
Page 368: D Tray 1 And 2 Wrong Size Paper Rap
07D Tray 1 and 2 Wrong Size Paper RAP Use this RAP when the paper fed from the tray does not match the paper size indicated by the tray paper size switch. Tray 1 and tray 2 feed mechanisms are identical. Initial Actions •...
Page 369 Size switch 4 test point Size switch 3 test point Size switch 2 test point Size switch 1 test point Tray 1 and 2 control PWB Tray actuator ribbon Paper size leaf spring Figure 1 Component location Figure 2 Tray 1 size switch test points Status Indicator RAPs August 2007 WorkCentre 5687 Family...
Page 370 Table 1 Tray 1 paper size table Size Size Size Size switch 4 switch 3 switch 2 switch 1 Paper (S07-314) (S07-313) (S07-312) (S07-311) A4 LEF A4 SEF A5 LEF A3 SEF 216 x 315 mm SEF 216 x 330 mm SEF 8.5 x 11 LEF 8.5 x 11 SEF 8.5 x 5.5 LEF...
Page 371 Table 2 Tray 2 paper size table Size Size Size Size switch 4 switch 3 switch 2 switch 1 Paper (S07-324) (S07-323) (S07-322) (S07-321) A4 LEF A4 SEF A5 LEF A3 SEF 216 x 315 mm SEF 216 x 330 mm SEF 8.5 x 11 LEF 8.5 x 11 SEF 8.5 x 5.5 LEF...
Page 372 07E Tray 3 or Tray 4 Out of Paper RAP Use this RAP when the copier display instructs the operator to add paper to the tray that is not empty. 07-543 Tray 3 out of service. 07-544 Tray 4 out of service. The above status codes and messages may be generated if the actuator is missing from the tray empty sensor.
Page 373 Tray 3 empty sensor Q07-333 Tray 4 empty sensor Q07-334 Figure 1 Component location Figure 2 Circuit diagram Status Indicator RAPs August 2007 WorkCentre 5687 Family 2-181...
Page 374: F Tray Out Of Service Rap
07F Tray Out of Service RAP The IOT has detected a fault in the tray and determines that the tray is out of service. The fol- lowing status codes and messages will be displayed. 07-541 Tray 1 out of service. 07-542 Tray 2 out of service.
Page 375: G Tray 5 Empty Rap
07G Tray 5 Empty RAP Use this RAP to solve problems associated with the tray 5 empty sensor. Initial Actions • Check that the hole in the tray, directly under the sensor is clear and empty, Figure 1. • Check the sensor for contamination. Procedure Enter dC330 code 07-401 tray 5 empty sensor.
Page 376 Figure 2 Circuit diagram Status Indicator RAPs August 2007 2-184 WorkCentre 5687 Family...
Page 377: Wait Sensor Jam Entry Rap
08-100 Wait Sensor Jam Entry RAP 08-100A Wait Sensor Jam RAP (32-55 ppm) 08-100 The lead edge of the paper failed to actuate the wait sensor within the correct time from 08-100 The lead edge of the paper failed to actuate the wait sensor within the correct time from feed sensor 1.
Page 378 Go to Flag 3. Check MOT08-025. Refer to: • GP 10 How to Check a Motor. • P/J273, Tray 1 and 2 control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 1 and 2 transport motor, (32-55 ppm) PL 8.25 Item 5.
Page 379 Figure 2 Circuit diagram Status Indicator RAPs August 2007 08-100A WorkCentre 5687 Family 2-187...
Page 380: B Wait Sensor Jam Rap (65-87 Ppm)
08-100B Wait Sensor Jam RAP (65-87 ppm) Go to Flag 3. Check MOT08-025. Refer to: 08-100 The lead edge of the paper failed to actuate the wait sensor within the correct time from • GP 10 How to Check a Motor. feed sensor 1.
Page 381 Tray 1 and 2 transport motor MOT08-025 Tray 1 feed sensor Q08-101 Wait sensor Q08-100 Figure 1 Component location Figure 2 Circuit diagram Status Indicator RAPs August 2007 08-100B WorkCentre 5687 Family 2-189...
Page 382: Tray 1 Misfeed Rap
08-101 Tray 1 Misfeed RAP The transport rolls rotate. 08-101 The lead edge of the paper failed to actuate the tray 1 feed sensor within the correct Check the drive belt and gears, PL 8.25 Item 2. time after feeding paper from tray 1. CAUTION Initial Actions To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT 08-...
Page 383 Tray 1 and 2 transport motor MOT08-025 Tray 1 feed sensor Q08-101 Tray 1 and 2 transport rolls Figure 2 Circuit diagram Figure 1 Component location Status Indicator RAPs August 2007 08-101 WorkCentre 5687 Family 2-191...
Page 384: Tray 2 Misfeed Rap
08-102 Tray 2 Misfeed RAP CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT 08- 08-102 The lead edge of the paper failed to actuate the tray 2 feed sensor within the correct 020 is run in diagnostics.
Page 385 Tray 1 and 2 transport motor MOT08-025 Tray 2 feed sensor Transport rolls Q08-102 Figure 2 Circuit diagram Figure 1 Component location Status Indicator RAPs August 2007 08-102 WorkCentre 5687 Family 2-193...
Page 386: Tray 3 Misfeed Rap
08-103, 08-113 Tray 3 Misfeed RAP CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT 08- 08-103 The lead edge of the paper failed to actuate the tray 3 feed sensor within the correct 030 is run in diagnostics.
Page 387 Tray 3 feed motor Tray 3 and 4 MOT08-030 transport motor MOT08-045 Tray 3 feed sensor HCF control Q08-103 Figure 1 Component location Figure 2 Circuit diagram Status Indicator RAPs August 2007 08-103, 08-113 WorkCentre 5687 Family 2-195...
Page 388: Tray 4 Misfeed Rap
08-104, 08-114 Tray 4 Misfeed RAP CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT 08- 08-104 The lead edge of the paper failed to actuate the tray 4 feed sensor within the correct 040 is run in diagnostics.
Page 389 Tray 4 feed sensor Q08-104 Tray 4 feed motor MOT08-040 Tray 3 and 4 transport motor MOT08-045 HCF control PWB Figure 1 Component location Figure 2 Circuit diagram Status Indicator RAPs August 2007 08-104, 08-114 WorkCentre 5687 Family 2-197...
Page 390: Late To Tray 1 Feed Sensor Rap
08-106 Late to Tray 1 Feed Sensor RAP Go to Flag 3. Check MOT08-025. Refer to: 08-106 The lead edge of the paper was late to tray 1 feed sensor when feeding from tray 2. • GP 10 How to Check a Motor. The fault will also occur when feeding from tray 3 or tray 4 providing the trail edge of the sheet •...
Page 391 Tray 1 and 2 Transport motor MOT08-025 Tray 1 feed sensor Q08-101 Tray 2 feed sensor Tray 1 and 2 transport rolls Q08-102 Figure 1 Component location Figure 2 Circuit diagram Status Indicator RAPs August 2007 08-106 WorkCentre 5687 Family 2-199...
Page 392: Tray 3 Paper Feed Jam Rap
08-107 Tray 3 Paper Feed Jam RAP 08-107 The lead edge of the paper was late to tray 4 feed sensor when feeding from tray 3. Initial Actions • Check the condition of the paper in tray 3. Refer to IQ1 and GP 20. •...
Page 393 Drives coupling Drive belt Tray 3 paper path rolls Tray 4 paper path rolls Figure 2 Component location Figure 3 Circuit diagram Status Indicator RAPs August 2007 08-107 WorkCentre 5687 Family 2-201...
Page 394: Tray 3 Or Tray 4 Paper Feed Jam Rap
08-108 Tray 3 or Tray 4 Paper Feed Jam RAP The transport rolls rotate. 08-108 The lead edge of the paper was late to tray 2 feed sensor when feeding from tray 3 or Check the gears and drive belt, PL 8.30 Item 8, PL 8.30 Item 9, GP 7. tray 4.
Page 395 Tray 3 and 4 transport motor MOT08-045 Figure 2 Circuit diagram Tray 2 feed sensor Q08-102 Figure 1 Component location Status Indicator RAPs August 2007 08-108 WorkCentre 5687 Family 2-203...
Page 396: Tray 5 Misfeed Rap
08-115, 08-117 Tray 5 Misfeed RAP 08-115A, 08-117A Tray 5 Misfeed RAP (32-55 ppm) 08-115 The lead edge of the paper was late to the wait point sensor. 08-115 The lead edge of the paper was late to the wait point sensor. 08-117 The lead edge of the paper failed to reach the feed sensor within the correct time after 08-117 The lead edge of the paper failed to reach the feed sensor within the correct time after paper feed.
Page 397 The feed roll rotates Enter dC330 code 08-110 T5 wait point sensor, Q08-110. Press Start. NOTE: For trays 1 to 5 the input code 08-100 wait sensor is used to check the operation of the Check the coupling between the feed roll and the clutch. Install new components as nec- wait sensor.
Page 398 Tray 5 feed sensor Q08-105 Tray 5 feed motor MOT08-117 Tray 5 transport motor MOT08-046 Tray 5 control PWB Wait sensor Left hand door Q08-100 Figure 1 Component location Figure 2 Component location Status Indicator RAPs August 2007 08-115A, 08-117A 2-206 WorkCentre 5687 Family...
Page 399 Figure 3 Circuit diagram Status Indicator RAPs August 2007 08-115A, 08-117A WorkCentre 5687 Family 2-207...
Page 400: B, 08-117B Tray 5 Misfeed Rap (65-87 Ppm)
08-115B, 08-117B Tray 5 Misfeed RAP (65-87 ppm) The feed roll rotates 08-115 The lead edge of the paper was late to the wait point sensor. Check the coupling between the feed roll and the clutch. Install new components as nec- essary: 08-117 The lead edge of the paper failed to reach the feed sensor within the correct time after •...
Page 401 Enter dC330 code 08-110 T5 wait point sensor, Q08-110. Press Start. NOTE: For trays 1 to 5 the input code 08-100 wait sensor is used to check the operation of the Tray 5 feed sensor Q08-105 wait sensor. In addition tray 5 uses the input code 08-110 T5 wait point sensor, to check the paper present signal from the IOT PWB to the tray 5 control PWB.
Page 402 Wait sensor Left hand door Q08-100 Figure 2 Component location Status Indicator RAPs August 2007 08-115B, 08-117B 2-210 WorkCentre 5687 Family...
Page 403 Figure 3 Circuit diagram Status Indicator RAPs August 2007 08-115B, 08-117B WorkCentre 5687 Family 2-211...
Page 404: Registration Jam Entry Rap
08-150, 08-151 Registration Jam Entry RAP 08-150A, 08-151A Registration Jam RAP (32-55 ppm) 08-150 The lead edge of the paper failed to actuate the registration sensor within the correct 08-150 The lead edge of the paper failed to actuate the registration sensor within the correct time after the paper was released from the wait point.
Page 405 Go to Flag 2. Check Q08-100. Refer to: Registration rolls • GP 11 How to Check a Sensor. • P/J16, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Registration sensor Q08-150 Install new components as necessary: •...
Page 406: B, 08-151B Registration Jam Rap (65-87 Ppm)
08-150B, 08-151B Registration Jam RAP (65-87 ppm) 08-150 The lead edge of the paper failed to actuate the registration sensor within the correct time after the paper was released from the wait point. 08-151 The trail edge of the paper was late to the registration sensor after the registration clutch, CL08-070 on.
Page 407 Go to Flag 2. Check Q08-100. Refer to: Registration nip • GP 11 How to Check a Sensor. rolls • P/J16, IOT PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Wait sensor, PL 7.30 Item 25. •...
Page 408: Bypass Tray Registration Jam Entry Rap
08-155, 08-156 Bypass Tray Registration Jam Entry RAP 08-155 The lead edge of the paper failed to actuate the registration sensor within the correct time after start of feed from the bypass tray. 08-156 The IOT detects that a sheet fed from the bypass has arrived to early at the registration sensor.
Page 409: A, 08-156A Bypass Tray Registration Jam Rap (32-55 Ppm)
08-155A, 08-156A Bypass Tray Registration Jam RAP (32- Go to Flag 2. Check SOL08-050. Refer to: 55 ppm) • GP 12 How to Check a Solenoid or Clutch. 08-155 The lead edge of the paper failed to actuate the registration sensor within the correct •...
Page 410 Registration nip rolls Feed roll drive gear Registration sensor Q08-150 Feed solenoid SOL08-050 Registration clutch CL08-070 Registration transport rolls Feed roll Bypass tray Left hand door Wait sensor Upper guide and idler rolls Q08-100 Figure 1 Component location Figure 2 Component location Status Indicator RAPs August 2007 08-155A, 08-156A...
Page 411: B, 08-156B Bypass Tray Registration Jam Rap (65-87 Ppm)
08-155B, 08-156B Bypass Tray Registration Jam RAP (65- 87 ppm) 08-155 The lead edge of the paper failed to actuate the registration sensor within the correct time after start of feed from the bypass tray. 08-156 The IOT detects that a sheet fed from the bypass has arrived to early at the registration sensor.
Page 412 Go to Flag 2. Check SOL08-050. Refer to: • GP 12 How to Check a Solenoid or Clutch. • Figure 1. • P/J10, IOT PWB. Feed roll drive • 01G +24V Distribution RAP. gear • 01B 0V Distribution RAP. Install new components as necessary: •...
Page 413 Registration nip rolls Registration clutch CL08-070 Registration transport Registration sensor rolls Q08-150 Left hand door Wait sensor Q08-100 Figure 2 Component location Figure 3 Circuit diagram Status Indicator RAPs August 2007 08-155B, 08-156B WorkCentre 5687 Family 2-221...
Page 414: Duplex Paper Path Jam Entry Rap
08-160, 08-161 Duplex Paper Path Jam Entry RAP 08-160A, 08-161A Duplex Paper Path Jam RAP (32-55 ppm) 08-160 The lead edge of the first sheet of a job fed into the duplex path failed to actuate the 08-160 The lead edge of the first sheet of a job fed into the duplex path failed to actuate the Duplex sensor in the correct time.
Page 415 • Duplex motor driver PWB, (32-55 ppm) PL 8.22 Item 9. • P/J5, IOT PWB. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL • P/J17, LVPS. 1.10 Item 2. • Fuse, PL 1.10 Item 9, GP 7. •...
Page 416 Duplex motor MOT08-060 Inverter nip solenoid SOL10-050 Inverter motor Duplex sensor MOT10-030 Q08-160 Inverter path solenoid SOL10-045 Figure 1 Component location Figure 2 Circuit diagram Status Indicator RAPs August 2007 08-160A, 08-161A 2-224 WorkCentre 5687 Family...
Page 417: B, 08-161B Duplex Paper Path Jam Rap (65-87 Ppm)
08-160B, 08-161B Duplex Paper Path Jam RAP (65-87 ppm) 08-160 The lead edge of the first sheet of a job fed into the duplex path failed to actuate the Duplex sensor in the correct time. 08-161 The trail edge is late to the duplex sensor after of the first sheet of a job fed into the duplex path failed to actuate the duplex sensor in the correct time.
Page 418 • Duplex motor driver PWB, (65-87 ppm) PL 8.20 Item 9. • P/J5, IOT PWB. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL • P/J17, LVPS. 1.10 Item 2. • Fuse, PL 1.10 Item 9, GP 7. •...
Page 419 Duplex motor MOT08-060 Inverter nip solenoid SOL10-050 Inverter motor Duplex sensor MOT10-030 Q08-160 Inverter path solenoid SOL10-045 Figure 1 Component location Figure 2 Circuit diagram Status Indicator RAPs August 2007 08-160B, 08-161B WorkCentre 5687 Family 2-227...
Page 420: Unexpected Time Out Rap
08-171 Unexpected Time Out RAP 08-171 The IOT detects an unexpected event for a known sheet. A sheet left in the machine after jam clearance. Initial Actions • Enter the machine status mode and check for the active messages. Refer to OF4 Status Codes and Message RAP for the jam clearance procedure.
Page 421: Missing Pre-Release Sheet Rap
08-174 Missing Pre-release Sheet RAP 08-181 Unexpected Time Out in Simplex Inverted Mode 08-174 The IOT detected a missing pre-release sheet. 08-181 The IOT detected an unexpected time out for a known simplex inverted sheet of paper. Initial Actions • Enter the machine status mode and check for the active messages.
Page 422: Unexpected Time Out In Duplex Mode Rap
08-182 Unexpected Time Out in Duplex Mode RAP 08-190 Post Jam Clearance Initialization RAP 08-182 The IOT detected an unexpected time out for a known duplex sheet of paper. 08-190 A stray sheet has been detected in either the IOT or finisher device during the post jam clearance initialization routine.
Page 423: Hvps Fault Rap
09-060 HVPS Fault RAP Perform the procedures that follow: 09-060 The HVPS fault sensor has detected a high voltage fault. • 01G +24V Distribution RAP and refer to the 01G Fused Distribution Check. • 01H Short Circuit and Overload RAP. The HVPS fault will occur when: •...
Page 424 Install a new transfer / detack harness, (32-38 ppm), PL 9.22 Item 9, (45-87), PL 9.20 Item 9. Transfer corotron connector On the 32-38 ppm machine, install a new transfer / detack corotron, PL 9.22 Item 8. On the 45-87 ppm machine, install a new short paper path assembly, PL 9.20 Item 3. Detack corotron connector If the fault continues, install a new HVPS PL 1.10 Item 5.
Page 425 Transfer corotron connector Registration guide Detack corotron connector Halo guide Charge Grid connector. The two terminals identified as G are the same output. Charge scorotron connector P/J55 Developer bias connector Registration and transfer chute bias connector. The two termi- nals identified as CB are the Registration chute same output.
Page 426 Developer bias connection Figure 4 Component location Figure 5 Circuit diagram Status Indicator RAPs August 2007 09-060 2-234 WorkCentre 5687 Family...
Page 427: Low Toner Sensor Failure Rap
09-310, 09-390 Low Toner Sensor Failure RAP • P/J6, IOT PWB. • 01B 0V Distribution RAP. 09-310 The toner cartridge motor continues to dispense toner for a period greater than 12 sec- • 01E +5V Distribution RAP. onds after the low toner sensor detects that the toner dispense module is full. Install new components as necessary: •...
Page 428 Toner cartridge drive gears Toner cartridge motor MOT 09-045 Toner dispense motor In-line connector PJ75 MOT 09-040 Low toner sensor Q09-310 Figure 2 Component Location Figure 3 Circuit diagram Status Indicator RAPs August 2007 09-310, 09-390 2-236 WorkCentre 5687 Family...
Page 429: Scorotron Cleaning Failure Rap
09-341, 09-342 Scorotron Cleaning Failure RAP 09-341 The scorotron cleaning routine has failed to complete. 09-342 A scorotron cleaning warning detected. Initial Actions Scorotron cleaner motor • Check that the xerographic module is correctly installed. • Check the scorotron cleaner drive coupling, Figure 1. Procedure Enter dC330 code 09-071 or 09-072 scorotron cleaner motor.
Page 430: Transfer / Detack Cleaning Failure Rap
09-345, 09-346 Transfer / Detack Cleaning Failure RAP 09-345 The transfer / detack cleaning routine has failed to complete. The home sensor is not detected. 09-346 A transfer / detack cleaning warning detected. Home sensor detected, but may not be cleaning the full length of the wires.
Page 431 The fault can be intermittent, perform the following: • Check the wiring, GP 7. Repair if necessary, REP 1.2. • Check for binding of the transfer / detack cleaner as it moves up and down the corotron shield. part of PL 10.25 Item 1. •...
Page 432: Erase Lamp Failure Rap
09-350 Erase Lamp Failure RAP The fault may be intermittent. Perform the steps that follow: • Check the wiring, GP 7 between P/J41 and P/J17 on the LVPS. 09-350 The photoreceptor erase lamp has failed. • Ensure that the P/Js are correctly and securely connected. •...
Page 433: Toner Concentration Sensor Failure Rap
09-360, 09-361, 09-362, 09-363 Toner Concentration Sensor Failure RAP 09-360 The toner concentration sensor has registered a reading outside the range, +0.75V to +4.55V for three consecutive sheets. 09-361 The toner concentration sensor is reading high. This indicates that the toner concentra- tion (TC) is low.
Page 434 • The developer assembly is correctly installed Install a new toner dispense module, (32-55 ppm) PL 9.17 Item 1, (65-87 ppm) PL The voltage at P/J93, pin 8, is less than +0.75V. 9.15 Item 1. The voltage is greater than +0.7V to +4.5V range. Check the wiring, GP 7. Go to Flag 3. Add the code 09-310, low toner sensor.
Page 435 If the 09-360 is intermittent and causes the message Machine unavailable. Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Perform the TC reduction adjustment. TC reduction adjustment Perform the following: Enter dC330, code 04-010, main drive motor; code 09-010, photoreceptor motor; 09-066, developer bias.
Page 436: Relative Humidity Sensor Failure Rap
09-365 Relative Humidity Sensor Failure RAP 09-365 Average humidity reading is out of limits. Also use this RAP if the relative humidity sensor is suspected of working incorrectly. A faulty relative humidity sensor can cause image quality problems. Initial Actions Switch off the machine, then switch on the machine, GP 14.
Page 437 NOTE: The actual value is not critical. If the reading from Q09-365 is approximately within the range indicated in column 4, Table 1, the sensor is good. Table 1 Relative humidity values External Average relative Cold machine relative Warm machine relative environment humidity humidity...
Page 438: Developer Temperature Sensor Failure Rap
09-370 Developer Temperature Sensor Failure RAP 09-370 The average developer temperature reading is out of limits. Initial Actions Switch off the machine, then switch on the machine, GP 14. Procedure Enter dC330 code 09-370, developer temperature sensor Q09-370. Press start. Observe the displayed state of Q09-370.
Page 439: Ambient Temperature Sensor Failure Rap
09-375 Ambient Temperature Sensor Failure RAP 09-375 The average ambient temperature is out of limits. Initial Actions Switch off the machine, then switch on the machine, GP 14. Reposition P/J46 on the relative humidity sensor / ambient temperature sensor and P/J7 on the IOT PWB.
Page 440: Waste Toner Door Switch Failure Rap
09-380 Waste Toner Door Switch Failure RAP 09-380 The waste toner door switch has detected that the waste toner bottle is missing or the door is open during run. Initial Actions Figure 1. Ensure that the waste toner door is fully closed. Procedure Enter dC330 code 09-380 waste toner door switch, S09-380.
Page 441: Incompatible Xerographic Module Rap
Table 1 Service plan Service plan type Service plan description Sold - Xerox service agreement does not include the cost of the xerographic module Meter - Xerox service agreement does include the cost of...
Page 442: A Photoreceptor Motor Rap
If there is a mismatch between the system configuration and the OpCo ID then an incompatible xerographic module message will be displayed on the GUI. Table 2 OpCo ID (Market region) Xerographic module System configuration (Xerox OpCo ID) NASG-N NASG-S DMO-W DMO-E...
Page 443: B Waste Toner Full Sensor Rap
09B Waste Toner Full Sensor RAP Use this RAP if the message ‘waste toner bottle nearly full’ appears, when the waste toner bot- tle is empty. The waste toner bottle has the capacity to hold the waste toner from over 100K prints at 6% average area coverage.
Page 444: C Photoreceptor Fan Rap
09C Photoreceptor Fan RAP Use this RAP to check the photoreceptor fan. NOTE: A faulty photoreceptor fan can cause image quality problems. Procedure Ensure that the machine is switched on, GP 14. Check the airflow by holding a piece of paper over the fan intake, PL 9.25 Item 6.
Page 445: Lead Edge Late To Fuser Exit Switch Entry Rap
10-101, 10-102, 10-103 Lead Edge Late to Fuser Exit Switch 10-101A, 10-102A, 10-103A Lead Edge Late to Fuser Exit Entry RAP Switch RAP (32-55 ppm) 10-101 The lead edge of the paper failed to actuate the fuser exit switch within the correct time 10-101 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a simplex sheet.
Page 446 • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL Install new components as necessary: 1.10 Item 2. • Registration sensor, (32-55 ppm) PL 8.15 Item 3. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL Enter dC330 code 10-065 vacuum transport fan, MOT10-065.
Page 447 Registration rolls Registration sensor Q08-150 Fuser exit switch S10-100 Registration clutch CL08-070 Figure 1 Component location Figure 2 Component location Status Indicator RAPs August 2007 10-101A, 10-102A, 10-103A WorkCentre 5687 Family 2-255...
Page 448 Transfer / detack corotron Transport rolls Vacuum transport fan MOT10-065 Figure 3 Component location Figure 4 Circuit diagram Status Indicator RAPs August 2007 10-101A, 10-102A, 10-103A 2-256 WorkCentre 5687 Family...
Page 449: B, 10-102B, 10-103B Lead Edge Late To Fuser Exit Switch Rap (65- 87 Ppm)
10-101B, 10-102B, 10-103B Lead Edge Late to Fuser Exit • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Switch RAP (65- 87 ppm) Enter dC330 code 10-065 vacuum transport fan, MOT10-065. Figure 3. Press Start, The 10-101 The lead edge of the paper failed to actuate the fuser exit switch within the correct time runs.
Page 450 Install new components as necessary: • Registration sensor, PL 8.17 Item 3. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Check the following components, refer to GP 7: • Registration roll, (65-87 ppm) PL 8.17 Item 9. •...
Page 451 Transfer / detack corotron Registration nip rolls Transport rolls Vacuum transport fan MOT10-065 Figure 3 Component location Registration clutch Registration sensor CL08-070 Q08-150 Figure 2 Component location Status Indicator RAPs August 2007 10-101B, 10-102B, 10-103B WorkCentre 5687 Family 2-259...
Page 452 Figure 4 Circuit diagram Status Indicator RAPs August 2007 10-101B, 10-102B, 10-103B 2-260 WorkCentre 5687 Family...
Page 453: Trail Edge Late From Fuser Exit Switch Rap
10-107, 10-108, 10-109, 10-110 Trail Edge Late from Fuser Install new components as necessary: • Fuser exit switch, (32-55 ppm) PL 10.8 Item 11 or (65-87 ppm) PL 10.10 Item 11 Exit Switch RAP • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 10-107 The trail edge of the paper failed to de-actuate the fuser exit switch within the correct 1.10 Item 2.
Page 454 • Drives between inverter and the main drives module, PL 10.15. • Post fuser exit roller, PL 10.12 Item 9. NOTE: Excessive post fuser exit roll wear causes buckle between the fuser and the inverter assembly. This can cause severe ripple on the trail edge of A3 (11x17 inch) sheet and paper jams.
Page 455 Figure 3 Circuit diagram Status Indicator RAPs August 2007 10-107, 10-108, 10-109, 10-110 WorkCentre 5687 Family 2-263...
Page 456: Iot Exit Sensor Rap
10-120, 10-121, 10-126 IOT Exit Sensor RAP Procedure WARNING 10-120 The lead edge of the paper failed to reach the IOT exit sensor within the correct time Take care during this procedure. Motors will become hot during normal operation. after the trail edge at the fuser exit switch for an inverted sheet. NOTE: Ensure that the door interlock switch is cheated when checking +24V components.
Page 457 • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Inverter path solenoid, PL 10.11 Item 14. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2.
Page 458 Fuser exit switch S10-100 Inverter path solenoid SOL10-045 Inverter nip solenoid IOT exit sensor SOL10-050 Q10-120 Figure 2 Component location 65-87 ppm 5 Upper gravity fingers 4 Lower gravity fingers Figure 3 Component location Status Indicator RAPs August 2007 10-120, 10-121, 10-126 2-266 WorkCentre 5687 Family...
Page 459 Figure 4 Circuit diagram Status Indicator RAPs August 2007 10-120, 10-121, 10-126 WorkCentre 5687 Family 2-267...
Page 460: Lead Edge Late To Inverter Sensor Rap (65-87 Ppm)
10-132, 10-133, 10-134 Lead Edge Late to Inverter Sensor Go to Flag 2. Check Q10-105. Refer to: RAP (65-87 ppm) • GP 11. How to Check a Sensor. 10-132 The lead edge of the paper failed to actuate the inverter sensor within the correct time •...
Page 461 Fuser exit switch S10-100 Upper baffle Figure 1 Component location Figure 3 Circuit diagram Inverter sensor Q10-105 Inverter nip split solenoid SOL10-055 Figure 2 Component location Status Indicator RAPs August 2007 10-132, 10-133, 10-134 WorkCentre 5687 Family 2-269...
Page 462: Trail Edge Late From Inverter Sensor Rap
10-135, 10-136, 10-137, 10-138 Trail edge Late from Inverter Enter dC330 code 10-050 inverter nip solenoid, SOL10-050. Press Start. The solenoid ener- gises. Sensor RAP Go to Flag 2. Check SOL10-050. Refer to: 10-135 The trail edge of the paper failed to de-actuate the inverter sensor within the correct •...
Page 463 • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 10-030 inverter motor, MOT10-030. Press Start. The jam clearance knob, 2B, PL 10.15 Item 13, is stationary and the motor can be heard. The jam clearance knob, 2B, PL 10.15 Item 13, rotates counterclockwise.
Page 464 Inverter sensor Q10-105 Inverter nip split solenoid SOL10-055 Figure 3 Inverter assembly 5 Upper gravity fingers 4 Lower gravity fingers Figure 2 Component location Status Indicator RAPs August 2007 10-135, 10-136, 10-137, 10-138 2-272 WorkCentre 5687 Family...
Page 465 Figure 4 Circuit diagram Status Indicator RAPs August 2007 10-135, 10-136, 10-137, 10-138 WorkCentre 5687 Family 2-273...
Page 466: Fuser Over Temperature Rap
10-315, 10-320, 10-321, 10-323, 10-340, 10-350, 10-360, 10- Before new components are installed, use the machine resident diskette to restore the NVM values to default. 380 Fuser Over Temperature RAP Install new components as necessary: • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 10-315 The difference between 2 consecutive thermistor readings exceeds a given value.
Page 467 Pin 5 Pin 6 LVPS Pin 8 Pin 1 Pin 7 Pin 2 Pin 3 Pin 9 Pin 10 Pin 4 P/J100 IOT PWB PJ24 HVPS Figure 3 Component location 32-38 ppm Figure 2 Component location Status Indicator RAPs August 2007 10-315, 10-320, 10-321, 10-323, 10-340, 10-350, 10- WorkCentre 5687 Family 2-275...
Page 468 IOT PWB HVPS PJ24 Figure 4 Component location 45-87 ppm Status Indicator RAPs August 2007 10-315, 10-320, 10-321, 10-323, 10-340, 10-350, 10-360, 2-276 WorkCentre 5687 Family...
Page 469 Figure 5 Circuit diagram Status Indicator RAPs August 2007 10-315, 10-320, 10-321, 10-323, 10-340, 10-350, 10- WorkCentre 5687 Family 2-277...
Page 470: Fuser Under Temperature Rap
10-322, 10-324, 10-325, 10-330, 10-370 Fuser Under WARNING Temperature RAP Take care when measuring AC mains (line) voltage. Electricity can cause death or injury. NOTE: The voltage will be 100% of the ACL voltage when the machine is switched on from 10-322 Under temperature during standby mode, the thermistor reading is not within the target cold and pulse between 60% and 100% during standby.
Page 471 Pin 1 Web drive Pin 5 Pin 5 Pin 6 Pin 6 Pin 7 Pin 7 Pin 1 Pin 2 Pin 8 Pin 8 Pin 2 Pin 9 Pin 3 Pin 10 Pin 3 Pin 9 Pin 4 Pin 4 P/J 100 Pin 10 P/J 100...
Page 472 LVPS IOT PWB IOT PWB P/J24 PJ24 HVPS HVPS Figure 3 Component location 32-38 ppm Figure 4 Component location 45-87 ppm Status Indicator RAPs August 2007 10-322, 10-324, 10-325, 10-330, 10-370 2-280 WorkCentre 5687 Family...
Page 473 Figure 5 Circuit diagram Status Indicator RAPs August 2007 10-322, 10-324, 10-325, 10-330, 10-370 WorkCentre 5687 Family 2-281...
Page 474: Fuser Authorization Failure Rap
10-399 Fuser Authorization Failure RAP 10A Fuser Web Motor RAP Use this RAP when the fuser web motor is suspected of having failed. Indications of motor fail- 10-399 The fuser CRUM failed the authorization check. ure are contaminated stripper fingers and fuser roll. This fault may also cause paper jams in the inverter.
Page 475 Fuser drawer connector P/J100 Drive coupling for the web assembly Fuser drawer connector Fuser web motor P/J100 assembly Fuser module (MOT10-010) Fuser drive gear Figure 2 Component location Figure 1 Component location Status Indicator RAPs August 2007 WorkCentre 5687 Family 2-283...
Page 476 Figure 3 Circuit diagram Status Indicator RAPs August 2007 2-284 WorkCentre 5687 Family...
Page 477: Front Tamper Move Failure Rap
11-005-110, 11-006-110, 11-310-110, 11-311-110 Front Refer to: • 11G-110 2K LCSS PWB Damage RAP. Tamper Move Failure RAP • GP 10 How to Check a Motor. 11-005-110 Front tamper fails to move to the front position. • P/J312, 2K LCSS PWB. •...
Page 478 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-005-110, 11-006-110, 11-310-110, 11-311-110 2-286 WorkCentre 5687 Family...
Page 479: Rear Tamper Move Failure Rap
11-007-110, 11-008-110, 11-312-110, 11-313-110, 11-319-110 Procedure Rear Tamper Move Failure RAP NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. 11-007-110 Rear tamper fails to move to the front position. NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI.
Page 480 Rear tamper motor MOT11-004 (located at the front) Rear tamper away home sensor Q11-319 Rear tamper home sensor Q11-311 Figure 1 Component Location Status Indicator RAPs August 2007 11-007-110, 11-008-110, 11-312-110, 11-313-110, 11- 2-288 WorkCentre 5687 Family...
Page 481 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-007-110, 11-008-110, 11-312-110, 11-313-110, 11- WorkCentre 5687 Family 2-289...
Page 482: Paddle Roll Failure Rap
11-024-110, 11-025-110 Paddle Roll Failure RAP Enter dC330, code 11-025 and stack the code 11-326, to actuate the paddle roll position sen- sor Q11-326. The display cycles high/low. 11-024-110 The paddle is not at the home position. Go to Flag 1 and check Q11-326. 11-025-110 The paddle fails to rotate.
Page 483 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-024-110, 11-025-110 WorkCentre 5687 Family 2-291...
Page 484: Bin 1 Movement Failure Rap
11-030-110, 11-334-110, 11-335-110, 11-336-110 Bin 1 Procedure Movement Failure RAP NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. 11-030-110 Bin 1 fails to move. NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI.
Page 485 • 11D-110, 2K LCSS Power Distribution RAP. Go to Flag 3 and check Q11-333. Repair or install new components as necessary: Refer to: • Bin 1 90% full sensor Q11-331, PL 11.10 Item 5. • 11G-110 2K LCSS PWB Damage RAP. •...
Page 486 Bin 1 upper limit switch, S11-334. Bin 1 90% full sensor Q11-331 Bin 1 motor encoder sensor Q11-336 Bin 1 elevator motor MOT11-030 Bin 1 lower limit switch, S11-335. Figure 2 Component location Figure 3 Circuit diagram Status Indicator RAPs August 2007 11-030-110, 11-334-110, 11-335-110, 11-336-110 2-294...
Page 487 Figure 4 Circuit diagram. Status Indicator RAPs August 2007 11-030-110, 11-334-110, 11-335-110, 11-336-110 WorkCentre 5687 Family 2-295...
Page 488: Hole Punch Operation Failure Rap
11-043-110, 11-350-110 Hole Punch Operation Failure RAP • GP 11 How to Check a Sensor. • P/J307, 2K LCSS PWB. 11-043-110 The hole punch fails to perform a punch cycle. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: 11-350-110 The hole punch is not at the home position.
Page 489 Hole punch motor MOT11-042 Punch head home sensor Chad bin level sensor, Q11-348 Q11-350 Punch head present sensor Q11-351 Figure 1 Component location Figure 2 Component location Status Indicator RAPs August 2007 11-043-110, 11-350-110 WorkCentre 5687 Family 2-297...
Page 490 Figure 3 Circuit diagram Status Indicator RAPs August 2007 11-043-110, 11-350-110 2-298 WorkCentre 5687 Family...
Page 491: Staple Head Operation Failure Rap
11-050-110, 11-360-110 Staple Head Operation Failure RAP • Figure 1. • P/J311, P/J308, 2K LCSS PWB 11-050-110 The staple head fails to cycle. • 11D-110 2K LCSS Power Distribution RAP. • Ensure that the SU1 safety gate switch is correctly actuated by the switch actuator, 11-360-110 The staple head is not at the home position.
Page 492 Safety gate switch connector Switch support bracket Spring Staple head including MOT11- 050 and staple head 1 home sensor Q11-360 Switch cam SU1 safety gate switch, S11-365 Figure 1 Component location Status Indicator RAPs August 2007 11-050-110, 11-360-110 2-300 WorkCentre 5687 Family...
Page 493 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-050-110, 11-360-110 WorkCentre 5687 Family 2-301...
Page 494: Staple Head Unit Movement Failure Rap
11-053-110, 11-370-110 Staple Head Unit Movement Failure Enter dC330, code 11-370. Actuate the SU1 home sensor, Q11-370, by moving the stapler unit to and from the home position using the green thumb-wheel. The display changes. Go to Flag 1 and check Q11-370. 11-053-110 The staple head unit fails to move.
Page 495 SU1 motor MOT11-053 SU1 front index sensor Q11-371 SU1 home sensor Q11-370 Figure 1 Component location Status Indicator RAPs August 2007 11-053-110, 11-370-110 WorkCentre 5687 Family 2-303...
Page 496 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-053-110, 11-370-110 2-304 WorkCentre 5687 Family...
Page 497: K Lcss Paper Entry Rap
11-100-110 2K LCSS Paper Entry RAP 11-100-110 The leading edge of the sheet is late to the entry sensor Q11-100, Figure 1. WARNING Take care not to topple the LCSS. The LCSS is unstable when un-docked from the machine. Do not show the customer how to un-dock the LCSS. Initial Actions Refer to the 11H-110 Copy Damage in the 2K LCSS RAP.
Page 498: Sheet Late To Hole Punch Rap
11-110-110 Sheet Late to Hole Punch RAP 11-110-110 Sheet late at the punch sensor. WARNING Take care not to topple the LCSS. The LCSS is unstable when un-docked from the machine. Do not show the customer how to un-dock the LCSS. Initial Actions Check the following: •...
Page 499 Punch sensor Q11-110 Figure 1 Component location Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-110-110 WorkCentre 5687 Family 2-307...
Page 500: Paper Exiting To Bin 0 Rap
11-130-110, 11-132-110 Paper Exiting to Bin 0 RAP Refer to: • 11G-110 2K LCSS PWB Damage RAP. 11-130-110 The leading edge of the sheet is late to the top exit sensor. • GP 10, How to Check a Motor. • P/J309, 2K LCSS PWB.
Page 501 • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 6 Final Actions. Top exit sensor Q11-130 Diverter gate solenoid Transport motor 2 S11-002 MOT11-001 Transport motor 1 MOT 11-000 Figure 1 Component location Status Indicator RAPs August 2007 11-130-110, 11-132-110 WorkCentre 5687 Family 2-309...
Page 502 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-130-110, 11-132-110 2-310 WorkCentre 5687 Family...
Page 503: Sheet Late To Bin 1 Rap
11-140-110, 11-142-110 Sheet Late to Bin 1 RAP Procedure NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. 11-140-110 The leading edge of the sheet is late to the 2nd to top exit sensor, Q11-140. NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state 11-142-110 The trailing edge of the sheet is late to the 2nd to top exit sensor, Q11-140.
Page 504 Go to Flag 2 and check MOT 11-000. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J305, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: •...
Page 505 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-140-110, 11-142-110 WorkCentre 5687 Family 2-313...
Page 506: Interlocks Rap
11-300-110, 11-302-110, 11-303-110 Interlocks RAP • Enter dC330, code 11-302. Actuate the switch, if the display does not change, refer to: – GP 13, How to Check a switch 11-300-110 The docking interlock is open during run mode. – Figure 1. 11-302-110 The top cover interlock is open during run mode.
Page 507 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-300-110, 11-302-110, 11-303-110 WorkCentre 5687 Family 2-315...
Page 508: Ejector Movement Failure Rap
11-320-110, 11-322-110 Ejector Movement Failure RAP Repair or install new components as necessary: • Ejector home sensor, Q11-320, PL 11.18 Item 3. 11-320-110 The ejector is not at the home position. • 2K LCSS PWB, PL 11.26 Item 1. 11-322-110 The ejector fails to perform a cycle of operation. Enter dC330, code 11-023 to check the movement of the ejector.
Page 509 Ejector out sensor Q11-322 Ejector motor MOT11-020 Ejector motor encoder sensor Ejector home sensor Q11-320 Figure 1 Component location Status Indicator RAPs August 2007 11-320-110, 11-322-110 WorkCentre 5687 Family 2-317...
Page 510 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-320-110, 11-322-110 2-318 WorkCentre 5687 Family...
Page 511: Stapling Failure Rap
11-364-110 Stapling Failure RAP NOTE: If the SH1 priming sensor does not see staples in the primed position, the staple head cycles a number of times to prime the staple head. This occurs when the 2K LCSS interlocks 11-364-110 Staples in the stapling head are not primed. are made.
Page 512 Forming plate fully closed Primed staples Forming plate open Figure 2 Staple cartridge open Figure 3 Staple cartridge closed Status Indicator RAPs August 2007 11-364-110 2-320 WorkCentre 5687 Family...
Page 513 Figure 4 Circuit diagram Status Indicator RAPs August 2007 11-364-110 WorkCentre 5687 Family 2-321...
Page 514: A-110 Offline Stapling Fault Rap
11A-110 Offline Stapling Fault RAP Go to Flag 4, disconnect P/J312. +2V is available at P/J312 between pins B10 and Use this RAP when offline stapling fails to operate. B12 when the code is entered. NOTE: Due to customer difficulty with the offline stapler feature, the feature is no longer pro- Perform the 11G-110 2K LCSS PWB Damage RAP, if necessary install a new 2K moted.
Page 515 Enter dC330, code 11-361, actuate the SH1 paper sensor, Q11-361. The display changes. Edge registration Go to Flag 6 and check Q11-361. sensor Q11-367 Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. •...
Page 516 Offline staple switch S11-373 Offline staple LED Safety gate switch connector Switch support bracket SH1 paper sen- sor Q11-361 Staple head Spring Offline staple PWB SU 1 safety gate Switch cam switch S11-365 Figure 2 Component location Status Indicator RAPs August 2007 11A-110 2-324...
Page 517 Figure 3 Circuit diagram Status Indicator RAPs August 2007 11A-110 WorkCentre 5687 Family 2-325...
Page 518: B-110 Bin 1 Overload Rap
11B-110 Bin 1 Overload RAP Use this RAP to resolve a fault on the bin 1 90% full sensor. WARNING Take care not to topple the LCSS. The LCSS is unstable when un-docked from the machine. Do not show the customer how to un-dock the LCSS. Procedure NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI.
Page 519: C-110 2K Lcss Initialization Failure Rap
11C-110 2K LCSS Initialization Failure RAP • Staple head not at home, refer to 11-050-110, 11-360-110 Staple Head Operation Failure RAP. When an initialization command is received from the machine, the units are initialized in two • Stapling unit not at home, refer to 11-053-110, 11-370-110 Staple Head Unit Movement stages: Failure RAP.
Page 520: D-110 2K Lcss Power Distribution Rap
11D-110 2K LCSS Power Distribution RAP WARNING Do not install a fuse of a different type or rating. Installing the wrong type or The 2K LCSS has an integral power supply providing +24V and +5V supplies to the 2K LCSS rating of fuse can cause overheating and a risk of fire.
Page 521 Power Supply Module Figure 1 Component location Status Indicator RAPs August 2007 11D-110 WorkCentre 5687 Family 2-329...
Page 522 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11D-110 2-330 WorkCentre 5687 Family...
Page 523: E-110 2K Lcss To Machine Communications Interface Rap
11E-110 2K LCSS to Machine Communications Interface 11F-110 2K LCSS PWB DIP Switch Settings RAP To show the correct settings for the DIP switches on the 2K LCSS PWB. All communications between the machine and 2K LCSS are conducted through a single inter- WARNING face cable.
Page 524: G-110 2K Lcss Pwb Damage Rap
11G-110 2K LCSS PWB Damage RAP Use this RAP to determine the cause of damage to the 2K LCSS PWB, so that the cause can be repaired before a new 2K LCSS PWB is installed. WARNING Take care not to topple the LCSS. The LCSS is unstable when un-docked from the machine.
Page 525: H-110 Copy Damage In The 2K Lcss Rap
11H-110 Copy Damage in the 2K LCSS RAP Table 1 2K LCSS PWB Drive Components 2K LCSS Use this RAP to identify and correct the causes of copy damage in the 2K LCSS. Driven Normal resistance Spared part and WARNING component component measurement +/- 10%...
Page 526: J-110 Mis-Registration In Stapled Sets And Non-Stapled Sets Rap
11J-110 Mis-Registration in Stapled Sets and Non-Stapled 11K-110 2K LCSS Poor Stacking RAP Sets RAP Use this RAP to find the cause of poor stacking in the 2K LCSS. Use this RAP to identify and correct the causes of mis-registration in stapled sets, resulting in Procedure staples missing some sheets in the set, or poorly registered non-stapled sets.
Page 527: Front Tamper Move Failure Rap
11-005-120, 11-006-120, 11-310-120, 11-311-120 Front • P/J9, 1K LCSS PWB. • 11C-120 1K LCSS Power Distribution RAP. Tamper Move Failure RAP Repair or install new components as necessary: 11-005-120 Front tamper fails to move to the front position. • Tamper assembly, PL 11.112 Item 1. •...
Page 528 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-005-120, 11-006-120, 11-310-120, 11-311-120 2-336 WorkCentre 5687 Family...
Page 529: Rear Tamper Move Failure Rap
11-007-120, 11-008-120, 11-312-120, 11-313-120, 11-319-120 Refer to: • 11F-120 1K LCSS PWB Damage RAP. Rear Tamper Move Failure RAP • GP 10, How to Check a Motor. 11-007-120 Rear tamper fails to move to the front position. • P/J9, 1K LCSS PWB. •...
Page 530 Rear tamper motor MOT11-004 (located at the front) Rear tamper away home sensor Q11-319 Rear tamper home sensor Q11-311 Figure 1 Component Location Status Indicator RAPs August 2007 11-007-120, 11-008-120, 11-312-120, 11-313-120, 11- 2-338 WorkCentre 5687 Family...
Page 531 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-007-120, 11-008-120, 11-312-120, 11-313-120, 11- WorkCentre 5687 Family 2-339...
Page 532: Paddle Roll Failure Rap
11-024-120, 11-025-120 Paddle Roll Failure RAP Refer to: • 11F-120 1K LCSS PWB Damage RAP. 11-024-120 The paddle is not at the home position. • GP 11, How to Check a Sensor. • Figure 1. 11-025-120 The paddle fails to rotate. •...
Page 533 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-024-120, 11-025-120 WorkCentre 5687 Family 2-341...
Page 534: Bin 1 Movement Failure Rap
11-030-120, 11-334-120, 11-335-120, 11-336-120 Bin 1 Procedure Movement Failure RAP NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors. 11-030-120 Bin 1 fails to move. NOTE: In diagnostics, actuating any 1K LCSS sensor or switch can change the displayed state on the UI.
Page 535 Go to Flag 4. Check S11-334. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 13 How to Check a Switch. • P/J5, 1K LCSS PWB • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: •...
Page 536 Bin 1 upper limit switch S11-334. Bin 1 motor encoder sensor Q11-336 Bin 1 elevator motor MOT11-030 Bin 1 elevator motor damper Bin 1 lower limit switch S11-335. Bin 1 90% full sensor Q11-331 Figure 2 Component location Figure 3 Circuit diagram Status Indicator RAPs August 2007 11-030-120, 11-334-120, 11-335-120, 11-336-120...
Page 537 Figure 4 Circuit diagram. Status Indicator RAPs August 2007 11-030-120, 11-334-120, 11-335-120, 11-336-120 WorkCentre 5687 Family 2-345...
Page 538: Staple Head Operation Failure Rap
11-050-120, 11-360-120 Staple Head Operation Failure RAP 11-050-120 The staple head fails to cycle. 11-360-120 The staple head is not at the home position. NOTE: The home position is with the jaws of the staple head fully open. Initial Actions •...
Page 539 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-050-120, 11-360-120 WorkCentre 5687 Family 2-347...
Page 540: K Lcss Paper Entry Rap
11-100-120 1K LCSS Paper Entry RAP 11-100-110 The leading edge of the sheet is late to the entry sensor Q11-100. Initial Actions Refer to the 11G-120 Copy Damage in the 1K LCSS RAP. Check the following: • 1K LCSS PWB DIP switch settings, refer to 11E-120 1K LCSS PWB DIP Switch Settings RAP.
Page 541 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-100-120 WorkCentre 5687 Family 2-349...
Page 542: Paper Exiting To Bin 0 Rap
11-130-120, 11-132-120 Paper Exiting to Bin 0 RAP Repair or install new components as necessary: • Transport motor 2, PL 11.120 Item 13. 11-130-120 The leading edge of the sheet is late to the top exit sensor. • 1K LCSS PWB, PL 11.124 Item 1. 11-132-120 The trailing edge of the sheet is late from the top exit sensor.
Page 543 Top exit sensor Q11-130 Transport motor 2 MOT11-001 Diverter gate solenoid S11-002 Transport motor 1 MOT 11-000 Figure 1 Component location Status Indicator RAPs August 2007 11-130-120, 11-132-120 WorkCentre 5687 Family 2-351...
Page 544 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-130-120, 11-132-120 2-352 WorkCentre 5687 Family...
Page 545: Sheet Late To Bin 1 Rap
11-140-120, 11-142-120 Sheet Late to Bin 1 RAP • GP 10, How to check a motor. • P/J16, 1K LCSS PWB. 11-140-120 The leading edge of the sheet is late to the 2nd to top exit sensor. • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: 11-142-120 The trailing edge of the sheet is late to the 2nd to top exit sensor.
Page 546 2nd to top exit sensor Q11-140 Transport motor 2 MOT11-001 Diverter gate solenoid S11-002 Transport motor 1 MOT11-000 Figure 1 Component location Status Indicator RAPs August 2007 11-140-120, 11-142-120 2-354 WorkCentre 5687 Family...
Page 547 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-140-120, 11-142-120 WorkCentre 5687 Family 2-355...
Page 548: Interlocks Rap
11-300-120, 11-302-120, 11-303-120 Interlocks RAP • If necessary, install a new docking interlock switch, PL 11.102 Item 2. 11-302-120 Top Cover Interlock RAP 11-300-120 The docking interlock is open during run mode. Check the top cover interlock switch, S11-302 as follows: •...
Page 549 Top cover interlock switch S11-302 Front door interlock switch S11-303 Figure 2 Component location Docking interlock switch S11-300 Figure 1 Component location Status Indicator RAPs August 2007 11-300-120, 11-302-120, 11-303-120 WorkCentre 5687 Family 2-357...
Page 550 Figure 3 Circuit diagram Status Indicator RAPs August 2007 11-300-120, 11-302-120, 11-303-120 2-358 WorkCentre 5687 Family...
Page 551: Ejector Movement Failure Rap
11-320-120, 11-322-120 Ejector Movement Failure RAP • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: 11-320-120 The ejector is not at the home position. • Ejector home sensor, Q11-320, PL 11.114 Item 3. • 1K LCSS PWB, PL 11.124 Item 1. 11-322-120 The ejector fails to perform a cycle of operation.
Page 552 Ejector out sensor Q11-322 Ejector motor MOT11-020 Ejector motor encoder sensor Ejector home sensor Q11-320 Ejector motor damper Figure 1 Component location Status Indicator RAPs August 2007 11-320-120, 11-322-120 2-360 WorkCentre 5687 Family...
Page 553 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-320-120, 11-322-120 WorkCentre 5687 Family 2-361...
Page 554: Stapling Failure Rap
11-364-120 Stapling Failure RAP Install a new staple cartridge, PL 26.10 Item 11 and repeat the check. If the first two sta- 11-364-120 Staples in the stapling head are not primed. ples are not partially formed, install a new stapler assembly, PL 11.116 Item 1. Perform SCP 6 Final Actions Initial Actions Install a new staple head unit, PL 11.116 Item 5.
Page 555 Primed staples Forming plate fully closed Forming plate open Figure 2 Staple cartridge open Figure 3 Staple cartridge closed Status Indicator RAPs August 2007 11-364-120 WorkCentre 5687 Family 2-363...
Page 556 Figure 4 Circuit diagram Status Indicator RAPs August 2007 11-364-120 2-364 WorkCentre 5687 Family...
Page 557: A-120 Bin 1 Overload Rap
11A-120 Bin 1 Overload RAP Use this RAP to resolve a fault on the bin 1 90% full sensor. Procedure NOTE: In diagnostics, actuating any 1K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Enter dC330, code 11-331, bin 1 90% full sensor, Q11-331.
Page 558: B-120 Initialization Failure Rap
11B-120 Initialization Failure RAP When an initialization command is received from the machine, the units are initialized in two stages: • The following units are initialized sequentially: If the staple head is not at the home position, it is driven to the home position If the ejector is not at the home position, it is driven to the home position •...
Page 559: C-120 1K Lcss Power Distribution Rap
11C-120 1K LCSS Power Distribution RAP • Monitor the voltage at P/J6 pin 1. Re-connect the circuits one at a time. Energize the re-connected components using dC330 control codes. The 1K LCSS has an integral power supply providing +24V and +5V supplies to the 1K LCSS •...
Page 560 Power Supply Module Figure 1 Component location Status Indicator RAPs August 2007 11C-120 2-368 WorkCentre 5687 Family...
Page 561 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11C-120 WorkCentre 5687 Family 2-369...
Page 562: D-120 1K Lcss To Machine Communications Interface Rap
11D-120 1K LCSS to Machine Communications Interface 11E-120 1K LCSS PWB DIP Switch Settings RAP To show the correct settings for the DIP switches on the 1K LCSS PWB. All communications between the machine and 1K LCSS are conducted through a single inter- Procedure face cable.
Page 563: F-120 1K Lcss Pwb Damage Rap
11F-120 1K LCSS PWB Damage RAP Use this RAP to determine the cause of damage to the 1K LCSS PWB, so that the cause can Table 1 1K LCSS PWB Drive Components be repaired before a new 1K LCSS PWB is installed. 1K LCSS Driven Normal resistance...
Page 564: G-120 Copy Damage In The 1K Lcss Rap
11G-120 Copy Damage in the 1K LCSS RAP NOTE: If difficulty is found in connecting the service meter probes to the connector headers on the 1K LCSS PWB, refer to the RAP quoted in Table 1 and make the measurement at another Use this RAP to identify and correct the causes of copy damage in the 1K LCSS.
Page 565: H-120 Mis-Registration In Stapled Sets And Non-Stapled Sets Rap
11H-120 Mis-Registration in Stapled Sets and Non-Stapled 11J-120 1K LCSS Poor Stacking RAP Sets RAP Use this RAP to find the cause of poor stacking in the 1K LCSS. Use this RAP to identify and correct the causes of mis-registration in stapled sets, resulting in Procedure staples missing some sheets in the set, or poorly registered non-stapled sets.
Page 566 Status Indicator RAPs August 2007 11H-120, 11J-120 2-374 WorkCentre 5687 Family...
Page 567: Front Tamper Move Failure Rap
11-005-130, 11-006-130, 11-310-130, 11-311-130 Front Perform SCP 6 Final Actions. Tamper Move Failure RAP 11-005-130 The front tamper fails to move to the front position. 11-006-130 The front tamper fails to move to the rear position. 11-310-130 The front tamper is not at the front home position. 11-311-130 The front tamper is not at the rear home position.
Page 568 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-005-130, 11-006-130, 11-310-130, 11-311-130 2-376 WorkCentre 5687 Family...
Page 569: Rear Tamper Move Failure Rap
11-007-130, 11-008-130, 11-312-130, 11-313-130 Rear Perform SCP 6 Final Actions. Tamper Move Failure RAP 11-007-130 The rear tamper fails to move to the front position. 11-008-130 The rear tamper fails to move to the rear position. 11-312-130 The rear tamper is not at the front home position. 11-313-130 The rear tamper is not at the rear home position.
Page 570 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-007-130, 11-008-130, 11-312-130, 11-313-130 2-378 WorkCentre 5687 Family...
Page 571: Compiler Carriage Position Failure Rap
11-012-130, 11-014-130, 11-315-130, 11-316-130 Compiler Go to Flag 3. Check the compiler carriage elevator motor, MOT11-013. Carriage Position Failure RAP Refer to: • GP 10, How to Check a Motor. 11-012-130 The compiler carriage is not at the home position. •...
Page 572 Carriage upper limit switch, S11-315 Compiler carriage safety switch, S11-317 Figure 2 Component location. Carriage lower limit switch, S11-316 Compiler carriage elevator motor, MOT 11-013 Figure 1 Component location Status Indicator RAPs August 2007 11-012-130, 11-014-130, 11-315-130, 11-316-130 2-380 WorkCentre 5687 Family...
Page 573 Figure 3 Circuit diagram Status Indicator RAPs August 2007 11-012-130, 11-014-130, 11-315-130, 11-316-130 WorkCentre 5687 Family 2-381...
Page 574: Paddle Position Failure Rap
11-024-130, 11-025-130 Paddle Position Failure RAP 11-024-130 The paddle is not at the home position. Paddle roll motor, 11-025-130 The paddle fails to rotate. MOT11-024 NOTE: The home position of the paddle is when the sensor flag is located between the sensor jaws.
Page 575 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-024-130, 11-025-130 WorkCentre 5687 Family 2-383...
Page 576: Bin 1 Movement Failure Rap
11-030-130, 11-336-130 Bin 1 Movement Failure RAP Enter dC330, code 11-335, actuate the bin 1 lower limit switch, S11-335, Figure 1. The dis- play changes. 11-030-130 Bin 1 fails to move. Go to Flag 4. Check the switch S11-335. 11-336-130 Bin 1 is not at the home position. Refer to: •...
Page 577 Bin 1 empty sensor Q11-035 Front elevator belt Bin 1 elevator motor, MOT11-030 Bin 1 upper limit switch S11-334 Rear elevator belt Bin 1 lower limit switch S11-335 Figure 1 Component location Status Indicator RAPs August 2007 11-030-130, 11-336-130 WorkCentre 5687 Family 2-385...
Page 578 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-030-130, 11-336-130 2-386 WorkCentre 5687 Family...
Page 579: Bin 1 Offset Failure Rap
11-031-130, 11-337-130 Bin 1 Offset Failure RAP Bin 1 offset sensor, Q11-337 11-031-130 Bin 1 fails to offset. 11-337-130 Bin 1 is not at the offset home position. Bin 1 offset motor, MOT11-034 NOTE: The offset home position is with bin 1 fully to the rear. Initial Actions Check that there is no damage or obstruction that would prevent bin 1 from moving.
Page 580 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-031-130, 11-337-130 2-388 WorkCentre 5687 Family...
Page 581: Bin 2 Movement Failure Rap
11-036-130, 11-346-130 Bin 2 Movement Failure RAP Go to Flag 4. Check the switch S11-345. 11-036-130 Bin 2 fails to move. Refer to: • GP 13, How to Check a Switch. 11-346-130 Bin 2 is not at the home position. •...
Page 582 Bin 2 empty sensor, Q11-041 Front elevator belt Bin 2 elevator motor, MOT11-036 Bin 2 upper limit switch, S11-344 Rear elevator belt Bin 2 lower limit switch, S11-345 Figure 1 Component location Status Indicator RAPs August 2007 11-036-130, 11-346-130 2-390 WorkCentre 5687 Family...
Page 583 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-036-130, 11-346-130 WorkCentre 5687 Family 2-391...
Page 584: Bin 2 Offset Failure Rap
11-040-130, 11-347-130 Bin 2 Offset Failure RAP 11-040-130 Bin 2 fails to offset. 11-347-130 Bin 2 is not at the offset home position. NOTE: The offset home position is with bin 2 to the rear. Initial Actions Check that there is no damage or obstruction that would prevent bin 2 from offsetting. If neces- sary, install a new bin 2, PL 11.54 Item 10.
Page 585 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-040-130, 11-347-130 WorkCentre 5687 Family 2-393...
Page 586: Hole Punch Cycle Failure Rap
11-043-130 Hole Punch Cycle Failure RAP Refer to: • GP 11, How to Check a Sensor. 11-043-130 The hole punch fails to complete a cycle of operation. • P/J420, HCSS PWB. • 11C-130 HCSS Power Distribution RAP. NOTE: The home position of the punch unit is when the cutout in the actuator is between the Install new components as necessary: punch head home sensor jaws.
Page 587 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-043-130 WorkCentre 5687 Family 2-395...
Page 588: Staple Head Operation Failure Rap
11-050-130, 11-360-130 Staple Head Operation Failure RAP Repair the wiring or install new components as necessary. 11-050-130 The staple head fails to cycle. Perform SCP 6 Final Actions. 11-360-130 The staple head is not at the home position. Compiler carriage safety switch, S11-317 NOTE: The home position is with the jaws of the staple head fully open.
Page 589 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-050-130, 11-360-130 WorkCentre 5687 Family 2-397...
Page 590: Stapling Unit Movement Failure Rap
11-053-130, 11-370-130 Stapling Unit Movement Failure Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J402, Carriage PWB. 11-053-130 The stapling unit fails to move. • 11C-130 HCSS Power Distribution RAP. Install new components as necessary: 11-370-130 The stapling unit is not at the home position.
Page 591 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-053-130, 11-370-130 WorkCentre 5687 Family 2-399...
Page 592: Hcss Paper Entry Rap
11-100-130 HCSS Paper Entry RAP • HCSS PWB, PL 11.56 Item 5. Enter dC330, code 11-002, diverter solenoid, SOL11-002. The solenoid energises. 11-100-130 The leading edge of the sheet is late to the HCSS. Initial Actions Go to Flag 2. Check the diverter solenoid, SOL11-002. Refer to: Check for the following: •...
Page 593 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-100-130 WorkCentre 5687 Family 2-401...
Page 594: Hole Punch Jam Rap
11-110-130 Hole Punch Jam RAP 11-110-130 A sheet is late arriving at the punch position sensor. Initial Actions • Check the hole punch motor coupling, PL 11.36 Item 11. • Remove the hole punch unit, check that the hole punch mechanism is free to rotate and is clear of any jammed material.
Page 595 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-110-130 WorkCentre 5687 Family 2-403...
Page 596: Compiler Carriage Jam Rap
11-120-130, 11-122-130 Compiler Carriage Jam RAP • Transport motor 2, PL 11.48 Item 18. 11-120-130 The lead edge of a sheet is late arriving at the compiler sensor. Enter dC330, code 11-010 to run the compiler carriage eject roll motor, MOT 11-010. The motor runs.
Page 597 Upper paper guide Inner paper guide nips Transport motor 1B Compiler sensor, drive belt Q11-120 Belt tensioner Transport motor 1B Mylar guide attached to the compiler Figure 2 Component location Transport motor 2, Compiler carriage eject MOT 11-001 roll motor, MOT11-010 Eject motor, MOT11-020 Figure 1 Component location Status Indicator RAPs...
Page 598 Compiler belts Transport shaft Figure 3 Compiler belts Status Indicator RAPs August 2007 11-120-130, 11-122-130 2-406 WorkCentre 5687 Family...
Page 599 Figure 4 Circuit diagram Status Indicator RAPs August 2007 11-120-130, 11-122-130 WorkCentre 5687 Family 2-407...
Page 600: Top Exit Jam Rap
11-130-130, 11-132-130 Top Exit Jam RAP Refer to: • GP 12 How to Check a Solenoid or Clutch. 11-130-130 The lead edge of a sheet is late arriving at the top exit sensor. • P/J421, HCSS PWB. • 11C-130 HCSS Power Distribution RAP. 11-132-130 The trail edge of a sheet is late leaving the top exit sensor.
Page 601 Bin 0 90% full sensor, Q11-330 Top exit sensor, Q11-130 Idler rolls in the exit cover Exit drive rolls Diverter solenoid SOL 11-002 Transport motor 1B MOT11-000 Figure 1 Component location Status Indicator RAPs August 2007 11-130-130, 11-132-130 WorkCentre 5687 Family 2-409...
Page 602 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-130-130, 11-132-130 2-410 WorkCentre 5687 Family...
Page 603 11-140-130, 11-142-130, 11-150-130, 11-152-130 Sheet Not • Eject motor assembly, PL 11.47 Item 2. Exiting to Bin 1 or Bin 2 RAP Enter dC330, code 11-010 to run the compiler carriage eject roll motor, MOT 11-120, Figure 1. The motor runs. 11-140-130 The lead edge of a sheet is late arriving at the 2nd to top exit sensor.
Page 604 2nd to top exit sensor, Q11-140 Compiler carriage eject roll motor, MOT11-120 Eject motor, MOT11-020 Figure 1 Component location Status Indicator RAPs August 2007 11-140-130, 11-142-130, 11-150-130, 11-152-130 2-412 WorkCentre 5687 Family...
Page 605 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-140-130, 11-142-130, 11-150-130, 11-152-130 WorkCentre 5687 Family 2-413...
Page 606: Unexpected Sheet In The Hcss Rap
11-199-130 Unexpected Sheet in the HCSS RAP 11-300-130, 11-303-130, 11-304-130, 11-305-130 Interlocks 11-199-130 An unexpected sheet has been detected in the HCSS. 11-300-130 The docking interlock has opened during run mode. Initial Actions Ensure the HCSS is correctly docked to the machine and all interlocks are closed. 11-303-130 The front door interlock has opened during run mode.
Page 607 Refer to: – Flag 2. – GP 13 How to Check a Switch. – P/J434, HCSS PWB. • Check the wiring, GP 7. • If necessary, install a new front door interlock switch, PL 11.56 Item 1. 11-304-130 Upper Exit Gate Interlock RAP Check the upper exit gate interlock switch, S11-304, Figure 1.
Page 608 Lower exit gate inter- lock switch, S11-305 Figure 2 Component location Status Indicator RAPs August 2007 11-300-130, 11-303-130, 11-304-130, 11-305-130 2-416 WorkCentre 5687 Family...
Page 609 Figure 3 Circuit diagram Status Indicator RAPs August 2007 11-300-130, 11-303-130, 11-304-130, 11-305-130 WorkCentre 5687 Family 2-417...
Page 610: Top Cover Interlock Rap
11-301-130, 11-302-130 Top Cover Interlock RAP 11-301-130 The top bin has lifted during run mode. 11-302-130 The top cover has opened during run mode. Initial Actions • Check that the top cover is closed. • Check that the top bin is in the lowered position. •...
Page 611 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-301-130, 11-302-130 WorkCentre 5687 Family 2-419...
Page 612: Compiler Ejector Movement Failure Rap
11-320-130, 11-322-130 Compiler Ejector Movement Failure Go to Flag 5, check the harness and P/J412 and P/J432, refer to GP 7. The wiring connectors are good. Repair the wiring or install new components. 11-320-130 The compiler ejector is not at the home position. Perform SCP 6 Final Actions.
Page 613 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-320-130, 11-322-130 WorkCentre 5687 Family 2-421...
Page 614: Bin 1 Elevate Failure Rap
11-334-130, 11-335-130, 11-336-130 Bin 1 Elevate Failure Install new components as necessary: • Bin 1 lower limit switch, PL 11.52 Item 2. • HCSS PWB, PL 11.56 Item 5. 11-334-130 The bin 1 upper limit switch has been made. Perform SCP 6 Final Actions. 11-335-130 The bin 1 lower limit switch has been made.
Page 615 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-334-130, 11-335-130, 11-336-130 WorkCentre 5687 Family 2-423...
Page 616: Bin 2 Elevate Failure Rap
11-344-130, 11-345-130, 11-346-130 Bin 2 Elevate Failure Install new components as necessary: • Bin 2 lower limit switch, PL 11.54 Item 2. • HCSS PWB, PL 11.56 Item 5. 11-344-130 The bin 2 upper limit switch has been made. Perform SCP 6 Final Actions 11-345-130 The bin 2 lower limit switch has been made.
Page 617 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-344-130, 11-345-130, 11-346-130 WorkCentre 5687 Family 2-425...
Page 618: Hole Punch Not Home Rap
11-350-130 Hole Punch Not Home RAP 11-350-130 The hole punch is not at the home position. NOTE: The home position of the punch unit is when the cutout in the actuator is between the punch head home sensor jaws. Hole punch motor, Initial Actions MOT11-042 •...
Page 619 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-350-130 WorkCentre 5687 Family 2-427...
Page 620: Stapling Failure Rap
11-364-130, 11-370-130 Stapling Failure RAP Refer to: • GP 11, How to Check a Sensor. 11-364-130 Staples in the staple head are not primed. • P/J405, Carriage PWB. • 11C-130 HCSS Power Distribution RAP. 11-370-130 The stapling unit is not at the home position. Install new components as necessary: NOTE: The stapling head automatically pre-forms the first few staples at the front of the car- •...
Page 621 Check the wiring between P/J412 on the carriage PWB and P/J432 on the HCSS Enter dC330, code 11-367. Actuate the SU1 edge registration sensor, Q11-367. The display PWB. The wiring is good. changes. Repair the wiring. Go to Flag 3. Check the sensor. Refer to: Install new components as necessary: •...
Page 622 Forming plate open Primed staples SH1 paper sensor Figure 2 Staple cartridge open Q11-361 Staple head unit 1 Forming plate fully closed SU1 edge registration sensor Q11-367 Figure 1 Component location Figure 3 Staple cartridge closed Status Indicator RAPs August 2007 11-364-130, 11-370-130 2-430 WorkCentre 5687 Family...
Page 623 Figure 4 Circuit diagram Status Indicator RAPs August 2007 11-364-130, 11-370-130 WorkCentre 5687 Family 2-431...
Page 624: Kicker Failed To Complete Cycle Rap
11-430-130 Kicker Failed to Complete Cycle RAP Install new components as necessary: • Carriage PWB, PL 11.46 Item 5. 11-430-130 The kicker failed to complete a cycle, either to extend or retract. • Compiler carriage 90% full sensor, PL 11.49 Item 5. Initial Actions Enter dC330, code 11-314.
Page 625 Kicker solenoid SOL11-430 Compiler carriage 90% full sensor, Q11-313 Compiler carriage bin height sensor, Q11-314 Kicker fingers Figure 1 Component location Status Indicator RAPs August 2007 11-430-130 WorkCentre 5687 Family 2-433...
Page 626 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-430-130 2-434 WorkCentre 5687 Family...
Page 627: A-130 Offline Stapling Rap
11A-130 Offline Stapling RAP Install new components as necessary: • Carriage PWB, PL 11.46 Item 5. Use this RAP when offline stapling fails to operate. • SH1 edge registration sensor, PL 11.49 Item 6. NOTE: Due to customer difficulty with the offline stapler feature, the feature is no longer pro- Enter dC330, code 11-361.
Page 628 Offline stapling PWB Offline stapling LED Request offline stapling switch SH1 paper sensor Q11-361 SU1 edge registration sensor Q11-367 Figure 2 Component location Figure 1 Component location Status Indicator RAPs August 2007 11A-130 2-436 WorkCentre 5687 Family...
Page 629 Figure 3 Circuit diagram Status Indicator RAPs August 2007 11A-130 WorkCentre 5687 Family 2-437...
Page 630: B-130 Hcss Initialization Failure Rap
11B-130 HCSS Initialization Failure RAP • Paddle not at the home position, refer to 11-024-130, 11-025-130 Paddle Position Failure RAP. There are four different initialization sequences which depend on the machine state when an • Bin 1 not at the home position, refer to 11-030-130, 11-336-130 Bin 1 Movement Failure initialize command is sent.
Page 631: C-130 Hcss Power Distribution Rap
11C-130 HCSS Power Distribution RAP Go to Flag 4. . +24V is available at P/J434 between pins 1 and 7, also between pins 3 and 7 and also between pins 6 and 7. Use this RAP to check the HCSS power distribution. Go to the 11-300-170, 11-303-170, 11-305-170 Interlocks RAP.
Page 632 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11C-130 2-440 WorkCentre 5687 Family...
Page 633: D-130 Hcss To Machine Communications Interface Rap
11D-130 HCSS to Machine Communications Interface RAP 11E-130 Copy Damage in the HCSS RAP All communications between the machine and HCSS are conducted through a single interface Use this RAP to identify and correct the causes of copy damage in the HCSS. cable.
Page 634: F-130 Mis-Registration In Stapled And Unstapled Sets Rap
11F-130 Mis-Registration in Stapled and Unstapled Sets 11G-130 HCSS Poor Stacking RAP Use this RAP to find the cause of poor stacking in the HCSS. Use this RAP to identify and correct the causes of mis-registration in stapled sets, resulting in Procedure staples missing some sheets in the set, or poorly registered non-stapled sets.
Page 635: Compiler Carriage Front Tamper Move Failure Rap
11-005-170, 11-006-170, 11-310-170, 11-311-170 Compiler Perform SCP 6 Final Actions. Carriage Front Tamper Move Failure RAP 11-005-170 The compiler carriage front tamper fails to move to the front position. 11-006-170 The compiler carriage front tamper fails to move to the rear position 11-310-170 The compiler carriage front tamper is not at the front home position.
Page 636 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-005-170, 11-006-170, 11-310-170, 11-311-170 2-444 WorkCentre 5687 Family...
Page 637: Compiler Carriage Rear Tamper Move Failure Rap
11-007-170, 11-008-170, 11-312-170, 11-313-170 Compiler Perform SCP 6 Final Actions. Carriage Rear Tamper Move Failure RAP 11-007-170 The compiler carriage rear tamper fails to move to the front position. 11-008-170 The compiler carriage rear tamper fails to move to the rear position 11-312-170 The compiler carriage rear tamper is not at the front home position.
Page 638 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-007-170, 11-008-170, 11-312-170, 11-313-170 2-446 WorkCentre 5687 Family...
Page 639: Compiler Carriage Paddle Position Failure Rap
11-024-170, 11-025-170 Compiler Carriage Paddle Position Failure RAP 11-024-170 The compiler carriage paddle is not at the home position. Paddle roll motor, 11-025-170 The compiler carriage paddle fails to rotate. MOT11-024 NOTE: The paddle is in the home position when the sensor flag is located between the sensor jaws.
Page 640 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-024-170, 11-025-170 2-448 WorkCentre 5687 Family...
Page 641: Bin 1 Movement Failure Rap
11-030-170, 11-336-170 Bin 1 Movement Failure RAP Enter dC330, code 11-334, actuate the bin 1 upper limit switch, S11-334, Figure 1. The dis- play changes. 11-030-170 Bin 1 fails to move. Go to Flag 3. Check the switch S11-334. 11-336-170 Bin 1 is not at the home position. Refer to: •...
Page 642 Bin 1 empty sensor Q11-035 Front elevator belt Bin 1 elevator motor, MOT11-030 Bin 1 upper limit switch S11-334 Rear elevator belt Bin 1 lower limit switch S11-335 Figure 1 Component location Status Indicator RAPs August 2007 11-030-170, 11-336-170 2-450 WorkCentre 5687 Family...
Page 643 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-030-170, 11-336-170 WorkCentre 5687 Family 2-451...
Page 644: Bin 1 Offset Failure Rap
11-031-170, 11-337-170 Bin 1 Offset Failure RAP 11-031-170 Bin 1 fails to offset. 11-337-170 Bin 1 is not at the offset home position. NOTE: The offset home position is with bin 1 fully to the rear. Bin 1 offset sensor, Q11-337 Initial Actions Check that there is no damage or obstruction that would prevent bin 1 from moving.
Page 645 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-031-170, 11-337-170 WorkCentre 5687 Family 2-453...
Page 646: Hole Punch Cycle Failure Rap
11-043-170, 11-350-170 Hole Punch Cycle Failure RAP Install new components as necessary: • Punch sensor, PL 11.70 Item 9. 11-043-170 The hole punch fails to complete a cycle of operation. • HCSS PWB, PL 11.92 Item 5. Initial Actions Perform SCP 6 Final Actions. •...
Page 647 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-043-170, 11-350-170 WorkCentre 5687 Family 2-455...
Page 648: Compiler Carriage Staple Head Operation Failure Rap
11-050-170, 11-360-170 Compiler Carriage Staple Head Perform SCP 6 Final Actions. Operation Failure RAP Compiler carriage safety switch, S11-317 11-050-170 The compiler carriage staple head fails to cycle. 11-360-170 The compiler carriage staple head is not at the home position. NOTE: The home position is with the jaws of the staple head fully open.
Page 649 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-050-170, 11-360-170 WorkCentre 5687 Family 2-457...
Page 650: Bm Staple Head Cycle Failure Rap
11-051-170 BM Staple Head Cycle Failure RAP Go to Flag 3, check the BM SH1 home switch, S11-411. Refer to: 11-051-170 The BM stapling units fail to complete a cycle. • GP 13, How to Check a Switch. • P/J551 BM PWB. Initial Actions •...
Page 651 BM staple head 2 BM staple head 1 BM staple head carrier closed sensor, Q11-421 BM paper present sensor, Q11-190 Figure 1 Component location Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-051-170 WorkCentre 5687 Family 2-459...
Page 652 Figure 3 Circuit diagram Status Indicator RAPs August 2007 11-051-170 2-460 WorkCentre 5687 Family...
Page 653: Compiler Carriage Staple Head Unit Movement Failure Rap
11-053-170, 11-370-170 Compiler Carriage Staple Head Unit Install new components as necessary: • Carriage PWB, PL 11.72 Item 5. Movement Failure RAP • CC tray hold solenoid assembly, PL 11.75 Item 3. 11-053-170 The compiler carriage stapling unit fails to move. Go to Flag 3, check the harness and connectors P/J412 and P/J432, refer to GP 7.
Page 654 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-053-170, 11-370-170 2-462 WorkCentre 5687 Family...
Page 655: Hcss Bm Creasing Rap
11-061-170, 11-416-170 HCSS BM Creasing RAP • 11C-170 HCSS BM Power Distribution RAP. Install new components as necessary: 11-061-170 The crease blade failed to clear the crease blade home sensor. • BM PWB, PL 11.86 Item 10. • BM crease blade motor encoder sensor, PL 11.84 Item 1. 11-416-170 The HCSS BM crease blade is not at the home position.
Page 656 BM crease blade BM crease BM crease blade home sensor, blade motor, motor encoder sensor, Crease blade Q11-416 MOT 11-061 knob Figure 1 Component location Status Indicator RAPs August 2007 11-061-170, 11-416-170 2-464 WorkCentre 5687 Family...
Page 657 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-061-170, 11-416-170 WorkCentre 5687 Family 2-465...
Page 658: Hcss Bm Crease Roll Failure Rap
11-062-170 HCSS BM Crease Roll Failure RAP • BM PWB, PL 11.86 Item 10. 11-062-170 The HCSS BM crease roll motor failed to run. Initial Actions Clear any paper jam in the area of the crease rolls. Procedure WARNING Keep away from the crease blade mechanism when working in close proximity to the booklet maker when the machine is powered on.
Page 659 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-062-170 WorkCentre 5687 Family 2-467...
Page 660: Hcss Bm Staple Unit 1 Failure
11-063-170, 11-411-170 HCSS BM Staple Unit 1 Failure • BM PWB, PL 11.86 Item 10. 11-063-170 The BM staple unit 1 failed to leave the home position. The fault may be intermittent, check for damaged wiring or bad connectors, REP 1.2. If neces- sary install new components: 11-411-170 The BM staple unit 1 failed to return to the home position.
Page 661 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-063-170, 11-411-170 WorkCentre 5687 Family 2-469...
Page 662: Hcss Bm Backstop Failure Rap
11-065-170, 11-383-170 HCSS BM Backstop Failure RAP • P/J555, BM PWB. • 11C-170 HCSS BM Power Distribution RAP. 11-065-170 The HCSS BM backstop motor fails to move. Install new components as necessary: • BM PWB, PL 11.86 Item 10. 11-383-170 The HCSS backstop is not at the home position. The fault may be intermittent, check for damaged wiring or bad connectors, REP 1.2.
Page 663 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-065-170, 11-383-170 WorkCentre 5687 Family 2-471...
Page 664: Hcss Bm Tamper Failure Rap
11-066-170, 11-384-170 HCSS BM Tamper Failure RAP 11-066-170 The HCSS BM tamper 1 failed to clear the home sensor. 11-384-170 The HCSS BM tamper 1 is not at the home sensor. Initial Actions • Check for a jam or other obstruction that could prevent the tamper mechanism from mov- ing.
Page 665 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-066-170, 11-384-170 WorkCentre 5687 Family 2-473...
Page 666: Hcss Bm Paper Entry Rap
11-100-170 HCSS BM Paper Entry RAP Go to Flag 2 and check the solenoid, SOL11-002. 11-100-170 The leading edge of the sheet is late to the HCSS BM. Refer to: • GP 12, How to Check a Solenoid or Clutch. Initial Actions •...
Page 667 Diverter solenoid SOL11-002 Transport motor 1B, MOT11-001 Transport motor 1A, MOT11-000 Entry sensor, Q11-100 Figure 1 Component location Status Indicator RAPs August 2007 11-100-170 WorkCentre 5687 Family 2-475...
Page 668 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-100-170 2-476 WorkCentre 5687 Family...
Page 669: Hole Punch Jam Rap
11-110-170 Hole Punch Jam RAP 11-110-170 A sheet is late arriving at the punch position sensor. Procedure Enter dC330, code 11-110. Actuate the punch sensor, Q11-110, Figure 1. The display changes. Punch sensor, Q11-110 Go to Flag 1. Check the sensor Q11-110. Refer to: •...
Page 670 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-110-170 2-478 WorkCentre 5687 Family...
Page 671: Compiler Carriage Jam Rap
11-120-170, 11-122-170 Compiler Carriage Jam RAP • Transport motor 2, PL 11.74 Item 18. 11-120-170 The lead edge of a sheet is late arriving at the compiler sensor. Enter dC330, code 11-010 to run the compiler carriage eject roll motor, MOT11-010, Figure 1. The motor runs.
Page 672 Compiler sensor, Q11-120 Compiler belts Transport shaft Figure 2 Compiler belts Transport motor 2, Compiler carriage eject MOT 11-001 roll motor, MOT11-010 Eject motor, MOT11-020 Figure 1 Component location Status Indicator RAPs August 2007 11-120-170, 11-122-170 2-480 WorkCentre 5687 Family...
Page 673 Figure 3 Circuit diagram Status Indicator RAPs August 2007 11-120-170, 11-122-170 WorkCentre 5687 Family 2-481...
Page 674: Top Exit Jam Rap
11-130-170, 11-132-170 Top Exit Jam RAP Refer to: • GP 12 How to Check a Solenoid or Clutch. 11-130-170 The lead edge of a sheet is late arriving at the top exit sensor. • P/J421, HCSS PWB. • 11C-170 HCSS BM Power Distribution RAP. 11-132-170 The trail edge of a sheet is late leaving the top exit sensor.
Page 675 Bin 0 90% full sensor, Q11-330 Top exit sensor, Q11-130 Idler rolls in the exit cover Exit drive rolls Diverter solenoid SOL 11-002 Transport motor 1B MOT11-000 Figure 1 Component location Status Indicator RAPs August 2007 11-130-170, 11-132-170 WorkCentre 5687 Family 2-483...
Page 676 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-130-170, 11-132-170 2-484 WorkCentre 5687 Family...
Page 677: Sheet Not Exiting To Bin 1 Rap
11-140-170, 11-142-170 Sheet Not Exiting to Bin 1 RAP Refer to: • GP 10, How to Check a Motor. 11-140-170 The lead edge of a sheet is late arriving at the 2nd from top exit sensor. • P/J408, Carriage PWB. •...
Page 678 2nd from top exit sensor, Q11-120 Compiler carriage eject roll motor, MOT11-120 Eject motor, MOT11-020 Figure 1 Component location Status Indicator RAPs August 2007 11-140-170, 11-142-170 2-486 WorkCentre 5687 Family...
Page 679 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-140-170, 11-142-170 WorkCentre 5687 Family 2-487...
Page 680: Hcss Bm Entry Jam Rap
11-160-170, 11-162-170 HCSS BM Entry Jam RAP Unlatch the entrance baffle assembly, PL 11.80 Item 22. Run again MOT11-060. The entry roll rotates. 11-160-170 The lead edge of a sheet is late to the BM entry sensor. Check the following components: 11-162-170 The trail edge of a sheet is late from the BM entry sensor.
Page 681 BM diverter solenoid, SOL11-074 BM compiler motor, BM entry sensor, Q11-160 BM entry roll MOT11-060 Figure 1 Component location Status Indicator RAPs August 2007 11-160-170, 11-162-170 WorkCentre 5687 Family 2-489...
Page 682 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-160-170, 11-162-170 2-490 WorkCentre 5687 Family...
Page 683: Hcss Bm Exit Jam Rap
11-170-170, 11-172-170 HCSS BM Exit Jam RAP Check the following components: 11-170-170 The lead edge of a sheet is late arriving at the BM paper present sensor. • BM compiler motor belt, PL 11.86 Item 15. • BM entry roll pulley, PL 11.80 Item 14. 11-172-170 The trail edge of a sheet is late leaving the BM paper present sensor.
Page 684 BM entry roll BM compiler motor, MOT11-060 BM paper present sensor, Q11-190 Stapler bracket assembly Figure 1 Component location Status Indicator RAPs August 2007 11-170-170, 11-172-170 2-492 WorkCentre 5687 Family...
Page 685 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-170-170, 11-172-170 WorkCentre 5687 Family 2-493...
Page 686: Hcss Bm Eject Jam Rap
11-180-170, 11-182-170 HCSS BM Eject Jam RAP • BM eject sensor, PL 11.88 Item 17. 11-180-170 A booklet is late to the HCSS BM eject sensor. Enter dC330, code 11-062 to run the BM crease roll motor, MOT 11-062. The motor runs. 11-182-170 A booklet is late from the HCSS BM eject sensor.
Page 687 BM crease roll gate motor, MOT11-401 BM crease blade motor encoder sensor, Q11-418 BM eject sensor, Q11-386 BM crease blade motor, MOT11-061 Figure 2 Component location BM crease roll motor, MOT11-062 BM crease roll motor encoder sensor, Q11-419 Figure 1 Component location Status Indicator RAPs August 2007 11-180-170, 11-182-170...
Page 688 Figure 3 Circuit diagram Status Indicator RAPs August 2007 11-180-170, 11-182-170 2-496 WorkCentre 5687 Family...
Page 689: Unexpected Sheet In The Hcss Bm Rap
11-199-170 Unexpected Sheet in the HCSS BM RAP 11-199-170 An unexpected sheet has been detected in the HCSS BM. Initial Actions Ensure the HCSS BM is correctly docked to the machine and all interlocks are closed. Procedure Go to the OF8 Multifeed RAP. Status Indicator RAPs August 2007 11-199-170...
Page 690: Interlocks Rap
11-300-170, 11-303-170, 11-305-170 Interlocks RAP 11-300-170 The docking interlock has opened during run mode. 11-303-170 The front door interlock has opened during run mode. 11-305-170 The upper and/or lower exit gate interlock has opened during run mode. Initial Actions Ensure the HCSS BM is correctly docked to the machine and all interlocks are closed. •...
Page 691 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-300-170, 11-303-170, 11-305-170 WorkCentre 5687 Family 2-499...
Page 692: Top Cover Interlock Rap
11-301-170, 11-302-170 Top Cover Interlock RAP 11-301-170 The top bin has lifted during run mode. 11-302-170 The top cover has opened during run mode. Initial Actions Check that the top cover is closed. Check that the top bin is in the lowered position. Procedure Enter dC330, code 11-302, actuate the top cover interlock sensor, Q11-302, Figure 1.
Page 693 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-301-170, 11-302-170 WorkCentre 5687 Family 2-501...
Page 694: Compiler Ejector Movement Failure Rap
11-320-170, 11-322-170 Compiler Ejector Movement Failure Go to Flag 5, check the connectors and harness between P/J412 and P/J432, refer to GP 7. The harness and connectors are good. Repair the harness, REP 1.2, or install new components. 11-320-170 The compiler ejector is not at the home position. Perform SCP 6 Final Actions.
Page 695 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-320-170, 11-322-170 WorkCentre 5687 Family 2-503...
Page 696: Bin 1 Elevate Failure Rap
11-334-170, 11-335-170, 11-336-170 Bin 1 Elevate Failure Install new components as necessary: • Bin 1 lower limit switch, PL 11.78 Item 2. • Main PWB, PL 11.92 Item 5. 11-334-170 The bin 1 upper limit switch has been actuated. Perform SCP 6 Final Actions. 11-335-170 The bin 1 lower limit switch has been actuated.
Page 697 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-334-170, 11-335-170, 11-336-170 WorkCentre 5687 Family 2-505...
Page 698: Hole Punch Not Home Rap
11-350-170 Hole Punch Not Home RAP 11-350-130 The hole punch is not at the home position. NOTE: The home position of the punch unit is when the cutout in the actuator is between the punch head home sensor jaws. Hole punch motor, Initial Actions MOT11-042 •...
Page 699 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-350-170 WorkCentre 5687 Family 2-507...
Page 700: Compiler Carriage Stapling Failure Rap
11-364-170, 11-370-170 Compiler Carriage Stapling Failure Go to Flag 2. Check the sensor. Refer to: • GP 11, How to Check a Sensor. 11-364-170 Staples in the compiler carriage staple head are not primed. • P/J405, Carriage PWB. 11-370-170 The compiler carriage stapling unit is not at the home position. •...
Page 701 Repair the wiring, REP 1.2. Enter dC330, code 11-367, actuate the SU1 edge registration sensor, Q11-367. The display changes. Check the wiring between P/J412 on the carriage PWB and P/J432 on the HCSS PWB. The wiring is good. Go to Flag 3. Check the sensor. Refer to: Repair the wiring.
Page 702 Forming plate open Primed staples Staple head unit 1 SU1 paper sensor Figure 2 Staple cartridge open Q11-361 SU1 edge registration sensor Q11-367 Forming plate fully closed Figure 1 Component location Figure 3 Staple cartridge closed Status Indicator RAPs August 2007 11-364-170, 11-370-170 2-510 WorkCentre 5687 Family...
Page 703 Figure 4 Circuit diagram Status Indicator RAPs August 2007 11-364-170, 11-370-170 WorkCentre 5687 Family 2-511...
Page 704: Hcss Bm Flapper Failure Rap
11-391-170 HCSS BM Flapper Failure RAP 11-391-170 The HCSS BM flapper is not at the home position. Initial Actions Check for damage or obstructions that would prevent the BM flapper from rotating. Flapper home Procedure sensor, Q11-391. NOTE: All HCSS BM interlocks must be made to supply +24V to the motors. Remove 4 screws from the BM flapper assembly, PL 11.80 Item 30.
Page 705 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-391-170 WorkCentre 5687 Family 2-513...
Page 706: Hcss Bm Staple Unit 2 Failure Rap
11-403-170, 11-413-170 HCSS BM Staple Unit 2 Failure RAP The fault may be intermittent, check for damaged wiring or bad connectors, REP 1.2. If neces- sary install new components: 11-403-170 The HCSS BM staple unit 2 fails to move. • BM staple head carrier closed sensor, PL 11.88 Item 18.
Page 707 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-403-170, 11-413-170 WorkCentre 5687 Family 2-515...
Page 708: Hcss Bm Crease Roll Gate Failure Rap
11-415-170 HCSS BM Crease Roll Gate Failure RAP BM crease roll gate home sensor, 11-415-170 The HCSS crease roll gate is not at the home position. Q11-415 Initial Actions • Check for a jam or other obstruction that can prevent the crease roll gate mechanism from moving.
Page 709 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-415-170 WorkCentre 5687 Family 2-517...
Page 710: Kicker Failed To Complete Cycle Rap
11-430-170 Kicker Failed to Complete Cycle RAP • P/J407, Carriage PWB. • 11C-170 HCSS BM Power Distribution RAP. 11-430-170 The kicker failed to complete a cycle, either to extend or retract. Install new components as necessary: • Carriage PWB, PL 11.72 Item 5. Initial Actions •...
Page 711 Kicker fingers Kicker solenoid SOL11-430 Compiler carriage 90% full sensor, Q11-313 Compiler carriage bin height sensor, Q11-314 Figure 1 Component location Status Indicator RAPs August 2007 11-430-170 WorkCentre 5687 Family 2-519...
Page 712 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-430-170 2-520 WorkCentre 5687 Family...
Page 713: A-170 Offline Stapling Rap
11A-170 Offline Stapling RAP • 11C-170 HCSS BM Power Distribution RAP. Install new components as necessary: Use this RAP when offline stapling fails to operate. • Carriage PWB, PL 11.72 Item 5. NOTE: Due to customer difficulty with the offline stapler feature, the feature is no longer pro- •...
Page 714 Offline stapling LED Offline stapling switch SH1 paper sensor Q11-361 SU1 edge registration sensor Q11-367 Figure 2 Component location Figure 1 Component location Status Indicator RAPs August 2007 11A-170 2-522 WorkCentre 5687 Family...
Page 715 Figure 3 Circuit diagram Status Indicator RAPs August 2007 11A-170 WorkCentre 5687 Family 2-523...
Page 716: B-170 Hcss Bm Initialization Failure Rap
11B-170 HCSS BM Initialization Failure RAP • The BM tampers are not at the home position, refer to 11-066-170, 11-384-170 HCSS BM Tamper Failure RAP. When an initialization command is received from the machine, the units are initialized in three •...
Page 717: C-170 Hcss Bm Power Distribution Rap
11C-170 HCSS BM Power Distribution RAP +24V is available at PJ464 between pins 3 and 6. The HCSS BM has an integral power supply providing +24V and +5V supplies to the HCSS BM PWB. The AC power for the HCSS BM power supply comes from the LVPS and base mod- Install a new HCSS power supply module, PL 11.92 Item 2.
Page 718 Carriage PWB HCSS PWB HCSS BM power supply module BM PWB Figure 1 Component location Status Indicator RAPs August 2007 11C-170 2-526 WorkCentre 5687 Family...
Page 719 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11C-170 WorkCentre 5687 Family 2-527...
Page 720: D-170 Hcss Bm To Machine Communications Interface Rap
11D-170 HCSS BM to Machine Communications Interface 11E-170 HCSS BM Bin 2 Failure RAP Bin 2 fails to remove the finished booklets from the exit area of the booklet maker. A communication fault exists between the HCSS BM and the machine. Initial Actions Procedure Check for a jam or any other obstruction that could prevent the conveyor belt mechanism from...
Page 721 • 11C-170 HCSS BM Power Distribution RAP. Install new components as necessary: • BM conveyor belts drive motor, PL 11.90 Item 4. • BM PWB, PL 11.86 Item 10. The fault may be intermittent, check for damaged wiring or bad connectors, REP 1.2. If neces- sary install new conveyor belts, PL 11.90 Item 1.
Page 722 Figure 3 Circuit diagram Status Indicator RAPs August 2007 11E-170 2-530 WorkCentre 5687 Family...
Page 723: F-170 Booklet Quality Rap
11F-170 Booklet Quality RAP • Booklet Compiler is Not Correct • Skewed Booklet Crease. Use this RAP to identify and correct the causes of poor booklet quality in the HCSS BM. • Booklet Crease is Off Centre. The following booklet quality problems are covered in this RAP: •...
Page 724 If the top and bottom edge alignment does not conform to the specification in Table 2, check the operation of the BM tampers, refer to the 11-066-170, 11-384-170 HCSS BM Tamper Fail- ure RAP. If the tampers are operating correctly, go to ADJ 11.5-170 Booklet Tamping and check Measure the total scatter the tampers are correctly adjusted.
Page 725 Skewed Booklet Crease If the booklet skew does not conform to the specification in Table 4, check the operation of the BM stack hold solenoids, refer to the 11-065-170, 11-383-170 HCSS Booklet Back Stop Failure Figure 3, open out the booklet at the centre page and press it onto a flat surface. Measure the RAP.
Page 726 If the booklet crease position does not conform to the specification in Table 5, perform ADJ 11.7-170 Booklet Crease Position. Booklet Staple Position is Not On The Fold Figure 5, open out the booklet at the centre page and press it onto a flat surface. Measure the position of the booklet staple from the crease line.
Page 727: G-170 Copy Damage In The Hcss Bm Rap
11G-170 Copy Damage in the HCSS BM RAP 11H-170 Mis-Registration in Stapled and Unstapled Sets Use this RAP to identify and correct the causes of copy damage in the HCSS BM. Use this RAP to identify and correct the causes of mis-registration in stapled sets, resulting in Procedure staples missing some sheets in the set, or poorly registered non-stapled sets.
Page 728: J-170 Hcss Bm Poor Stacking Rap
11J-170 HCSS BM Poor Stacking RAP Use this RAP to find the cause of poor stacking in the HCSS BM. Procedure Check the following; • Look for sets that are not dropping back fully in the bin 1 tray and therefore not being detected by the kicker fingers and sensors: –...
Page 729: Paddle Roller Position Rap
11-024-171, 11-026-171 Paddle Roller Position RAP 11-024-171 The paddle roller has failed to return to the home position. 11-006-171 The paddle roller has failed to move from the home position. Paddle roller Initial Actions home sensor WARNING Q11-326 Pusher Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply while performing tasks that do not need electricity.
Page 730 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-024-171, 11-026-171 2-538 WorkCentre 5687 Family...
Page 731: To 11-047-171 Punch Head Position Rap
11-044-171 to 11-047-171 Punch Head Position RAP • GP 10 How to Check a Motor. • P/J502 on the HVF control PWB 11-044-171 The punch head has failed to return to the home position. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: 11-045-171 The punch head has failed to move from the home position.
Page 732 Punch head motor MOT11-043 Punch head home sensor Q11-350 Punch unit home sensor Q11-044 Punch unit motor MOT11-045 Figure 1 Component location Status Indicator RAPs August 2007 11-044-171 to 11-047-171 2-540 WorkCentre 5687 Family...
Page 733 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-044-171 to 11-047-171 WorkCentre 5687 Family 2-541...
Page 734: Ppi Bottom Plate Rap
11-056-171, 11-057-171 PPI Bottom Plate RAP Install new components as necessary: • IDG Pickup sensor, PL 11.179 Item 10. 11-056-171 The PPI bottom plate has failed to return to the home position. • HVF control PWB, PL 11.157 Item 2. Perform SCP 6 Final Actions.
Page 735 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-056-171, 11-057-171 WorkCentre 5687 Family 2-543...
Page 736: Hvf Bm Creasing Rap
11-061-171, 11-416-171 HVF BM Creasing RAP • 11A-171 HVF Power Distribution RAP. Install new components as necessary: 11-061-171 The crease blade has failed to clear the crease blade home sensor. • BM PWB, PL 11.166 Item 10. • BM crease blade motor encoder sensor, PL 11.165 Item 1. 11-416-171 The crease blade has failed to return to the home position.
Page 737 BM crease blade BM crease BM crease blade home sensor, blade motor, motor encoder sensor, Crease blade Q11-416 MOT 11-061 knob Figure 1 Component location Status Indicator RAPs August 2007 11-061-171, 11-416-171 WorkCentre 5687 Family 2-545...
Page 738 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-061-171, 11-416-171 2-546 WorkCentre 5687 Family...
Page 739: Hvf Bm Crease Roll Failure Rap
11-062-171 HVF BM Crease Roll Failure RAP • BM PWB, PL 11.166 Item 10 11-062-171 The HVF BM crease roll motor has failed to run. Initial Actions Clear any paper jam in the area of the crease rolls. Procedure WARNING Keep away from the crease blade mechanism when working in close proximity to the booklet maker when the machine is powered on.
Page 740 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-062-171 2-548 WorkCentre 5687 Family...
Page 741: Hvf Bm Staple Unit 1 Failure Rap
11-063-171, 11-411-171 HVF BM Staple Unit 1 Failure RAP • P/J551, BM PWB. • 11A-171 HVF Power Distribution RAP. 11-063-171 The HVF BM staple unit 1 has failed to leave the home position. Install new components as necessary: • BM staple head 1, PL 11.168 Item 7. 11-411-171 The HVF BM staple unit 1 has failed to return to the home position.
Page 742 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-063-171, 11-411-171 2-550 WorkCentre 5687 Family...
Page 743: Hvf Bm Backstop Failure Rap
11-065-171, 11-383-171 HVF BM Backstop Failure RAP • 11A-171 HVF Power Distribution RAP. Install new components as necessary: 11-065-171 The HVF BM staple unit 1 has failed to leave the home position. • BM PWB, PL 11.166 Item 10. • Back stop assembly, PL 11.164 Item 17.
Page 744 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-065-171, 11-383-171 2-552 WorkCentre 5687 Family...
Page 745: Hvf Bm Tamper Failure Rap
11-066-171, 11-384-171 HVF BM Tamper Failure RAP 11-066-171 The HVF tamper has failed to clear the home sensor. 11-384-171 The HVF tamper is not at the home sensor. Initial Actions WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply while performing tasks that do not need electricity.
Page 746 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-066-171, 11-384-171 2-554 WorkCentre 5687 Family...
Page 747: To 11-443-171 Paper Pusher Rap
11-083-171, 11-440-171 to 11-443-171 Paper Pusher RAP Enter dC330, code 11-173. Manually actuate the paper pusher lower sensor, Q11-173. The display changes. 11-083-171 The paper pusher motor has stalled. Go to Flag 3, check the sensor, Q11-173. 11-440-171 The paper pusher has failed to return to the home, (upper) position. Refer to: •...
Page 748 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-083-171, 11-440-171 to 11-443-171 2-556 WorkCentre 5687 Family...
Page 749: Hvf Entry Sensor Rap
11-100-171, 11-101-171 HVF Entry Sensor RAP • Entry feed motor 1, PL 11.150 Item 12. • HVF control PWB, PL 11.157 Item 2. 11-100-171 The paper leading edge is late arriving at the entry sensor. 11-101-171 The paper trailing edge is late leaving the entry sensor. Initial Actions WARNING Switch off the electricity to the machine, GP 14.
Page 750 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-100-171, 11-101-171 2-558 WorkCentre 5687 Family...
Page 751: Hvf Top Exit Sensor Rap
11-130-171, 11-132-171 HVF Top Exit Sensor RAP • 11A-171 HVF Power Distribution RAP Install new components as necessary: 11-130-171 The paper leading edge is late arriving at the top exit sensor. • Exit feed motor, PL 11.150 Item 10. • HVF control PWB, PL 11.157 Item 2.
Page 752 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-130-171, 11-132-171 2-560 WorkCentre 5687 Family...
Page 753: Hvf Bin 1 Exit Sensor Rap
11-140-171, 11-142-171 HVF Bin 1 Exit Sensor RAP • 11A-171 HVF Power Distribution RAP Install new components as necessary: 11-140-171 The paper leading edge is late arriving at the bin 1 exit sensor. • Exit feed motor 2, PL 11.150 Item 10 •...
Page 754 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-140-171, 11-142-171 2-562 WorkCentre 5687 Family...
Page 755: Hvf Buffer Position Sensor Rap
11-157-171, 11-161-171 HVF Buffer Position Sensor RAP • Entry feed motor 1, PL 11.150 Item 12. • HVF control PWB, PL 11.157 Item 2. 11-157-171 The paper leading edge is late arriving at the buffer position sensor. 11-161-171 The paper trailing edge is late leaving the buffer position sensor. Inserter transport Initial Actions WARNING...
Page 756 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-157-171, 11-161-171 2-564 WorkCentre 5687 Family...
Page 757: Hvf Bm Entry Rap
11-158-171, 11-160-171, 162, 163-171 HVF BM Entry RAP Enter dC330, code 11-080 to run the bypass feed motor, MOT 11-080, Figure 1. The motor runs. 11-158-171 The paper leading edge is late leaving the HVF booklet exit sensor to enter into the booklet maker.
Page 758 • BM diverter gate, PL 11.153 Item 9, • BM compiler motor, PL 11.166 Item 1. BM entry sensor • Bypass feed motor 2, PL 11.150 Item 14. Q11-160 • HVF control PWB, PL 11.157 BM compiler motor MOT11-060 BM diverter solenoid SOL11-074 HVF booklet exit sensor Q11-158...
Page 759 Figure 3 Circuit diagram Status Indicator RAPs August 2007 11-158-171, 11-160-171, 162, 163-171 WorkCentre 5687 Family 2-567...
Page 760: Hvf Buffer Path Rap
11-164-171, 11-165-171 HVF Buffer Path RAP • Buffer feed motor, PL 11.150 Item 10. • HVF control PWB, PL 11.157 Item 2. 11-164-171 The paper trailing edge is late leaving the buffer path sensor. 11-165-171 The paper leading edge is late arriving at the buffer path sensor. Initial Actions WARNING Switch off the electricity to the machine, GP 14.
Page 761 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-164-171, 11-165-171 WorkCentre 5687 Family 2-569...
Page 762: Hvf Bm Compiler Exit Jam Rap
11-172-171 HVF BM Compiler Exit Jam RAP Unlatch the entrance baffle assembly, PL 11.80 Item 22. Run again MOT11-060. The entry roll rotates. 11-172-171 The trail edge is late leaving the BM compiler exit sensor. Check the following components: Initial Actions •...
Page 763 BM entry roll BM compiler motor, MOT11-060 BM paper present sensor, Q11-190 Stapler bracket assembly Figure 1 Component location Status Indicator RAPs August 2007 11-172-171 WorkCentre 5687 Family 2-571...
Page 764 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-172-171 2-572 WorkCentre 5687 Family...
Page 765: To 11-177-171 Hvf Offset Unit Rap
11-173-171 to 11-177-171 HVF Offset Unit RAP Install new components as necessary: • Offset away sensor, PL 11.140. 11-173-171 The offset unit has failed to find its initialization point. • HVF Control PWB PL 11.157 Item 2 Enter dC330, code 11-034 to run the bin offset motor, MOT 11-034, Figure 1. The motor 11-174-171 The offset unit has failed to return the home position.
Page 766 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-173-171 to 11-177-171 2-574 WorkCentre 5687 Family...
Page 767: Hvf Bm Exit Jam Rap
11-180-171, 11-182-171 HVF BM Exit Jam RAP • P/J556, BM PWB. • 11A-171 HVF Power Distribution RAP. 11-180-171 The lead edge is late arriving at the BM exit sensor. Install new components as necessary: • BM PWB, PL 11.166 Item 10. 11-182-171 The trail edge is late leaving the BM exit sensor.
Page 768 BM crease roll gate motor, MOT11-401 BM crease blade motor encoder sensor, Q11-418 BM exit sensor, Q11-409 BM crease blade motor, MOT11-061 Figure 2 Component location BM crease roll motor, MOT11-062 BM crease roll motor encoder sensor, Q11-419 Figure 1 Component location Status Indicator RAPs August 2007 11-180-171, 11-182-171...
Page 769 Figure 3 Circuit diagram Status Indicator RAPs August 2007 11-180-171, 11-182-171 WorkCentre 5687 Family 2-577...
Page 770: Hvf Bm Paper Jam Rap
11-183-171, 11-184-171 HVF BM Paper Jam RAP Refer to: • GP 11, How to Check a Sensor. 11-183-171 The BM control PWB has detected an unexpected sheet in the booklet maker • P/J551, BM PWB. paper path. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: 11-184-171 The BM control PWB has detected a stray sheet in the booklet maker paper path after jam clearance.
Page 771 BM entry sensor, Q11-160 BM exit sensor, Q11-409 Figure 2 Component location BM paper present sensor, Q11-190 Figure 1 Component location Status Indicator RAPs August 2007 11-183-171, 11-184-171 WorkCentre 5687 Family 2-579...
Page 772 TF Entry sensor Q11-183 Figure 3 Component location Status Indicator RAPs August 2007 11-183-171, 11-184-171 2-580 WorkCentre 5687 Family...
Page 773 Figure 4 Circuit diagram Status Indicator RAPs August 2007 11-183-171, 11-184-171 WorkCentre 5687 Family 2-581...
Page 774: To 11-187-171 Tri-Folder Exit Sensor And Assist Sensor Rap
11-185-171 to 11-187-171 Tri-Folder Exit Sensor and Assist Enter dC330 code 11-085. Energize the TF diverter solenoid, SOL 11-085. The solenoid energies. Sensor RAP Go to Flag 5 and Flag 6. Check the solenoid, SOL 11-085. 11-185-171 The lead edge is late arriving at the TF exit sensor. Refer to: •...
Page 775 Refer to: • GP 10 How to Check a Motor. TF Exit sensor, • P/J557, BM PWB. Q11-086 • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM crease roll motor, PL 11.166 Item 8. • BM PWB, PL 11.166 Item 10. Perform SCP 6, Final Actions.
Page 776 BM crease roll motor, MOT11-062 Figure 3 Component location Status Indicator RAPs August 2007 11-185-171 to 11-187-171 2-584 WorkCentre 5687 Family...
Page 777 Figure 4 Circuit diagram Status Indicator RAPs August 2007 11-185-171 to 11-187-171 WorkCentre 5687 Family 2-585...
Page 778 Figure 5 Circuit diagram Status Indicator RAPs August 2007 11-185-171 to 11-187-171 2-586 WorkCentre 5687 Family...
Page 779: Hvf Nip Split Rap
11-188-171, 11-189-171 HVF Nip Split RAP • 11A-171 HVF Power Distribution RAP. Install new components as necessary: 11-188-171 The nip split has failed to operate. • Nip split sensor, PL 11.153 Item 14. • HVF control PWB, PL 11.157 Item 2. 11-189-171 The nip split has failed to return to the home position.
Page 780 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-188-171, 11-189-171 2-588 WorkCentre 5687 Family...
Page 781: Inserter Paper Jam Rap
11-191-171, 11-193-171, 11-194-171, 11-196-171 Inserter Install new components as necessary: • Acceleration sensor, PL 11.179 Item 11. Paper Jam RAP • Inserter PWB, PL 11.179. 11-191-171 The leading edge is late arriving at the PPI tab standby sensor. • HVF control PWB, PL 11.157 Item 2. 11-193-171 The trailing edge is late leaving the PPI tab standby sensor.
Page 782 Pickup Sensor Q11-155 Paper Path Sensor Q11-154 Acceleration sensor Inserter clutch, Inserter motor, CL11-077 CL11-078 PPI Standby Sensor Figure 1 Component location Status Indicator RAPs August 2007 11-191-171, 11-193-171, 11-194-171, 11-196-171 2-590 WorkCentre 5687 Family...
Page 783 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-191-171, 11-193-171, 11-194-171, 11-196-171 WorkCentre 5687 Family 2-591...
Page 784 Figure 3 Circuit diagram Status Indicator RAPs August 2007 11-191-171, 11-193-171, 11-194-171, 11-196-171 2-592 WorkCentre 5687 Family...
Page 785: Hvf Paper Jam Rap
11-198-171, 11-199-171 HVF Paper Jam RAP • 11A-171 HVF Power Distribution RAP Install new components as necessary: 11-198-171 A stray sheet was detected in the finisher, after a jam clearance. • Buffer path sensor, PL 11.156. • HVF Control PWB, PL 11.157 Item 2. 11-199-171 An unexpected sheet has been detected in the finisher.
Page 786 Top exit sensor Q11-130 Stacker sensor Q11-140 Buffer path sensor Q11-164 Entry sensor Q11-100 HVF booklet exit sensor Q11-158 Buffer position sensor Q11-157 Figure 1 Component location Status Indicator RAPs August 2007 11-198-171, 11-199-171 2-594 WorkCentre 5687 Family...
Page 787 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-198-171, 11-199-171 WorkCentre 5687 Family 2-595...
Page 788: Hvf Docking And Interlock Rap
11-300-171, 11-302-171, 11-303-171 HVF Docking and • If necessary, install a new front door interlock switch, PL 11.145 Item 24. 11-303-171 Front Door Interlock RAP Interlock RAP Check the front door interlock switch, S11-303, Figure 1. 11-300-171 The finisher was detected to be undocked in the run mode. •...
Page 789 Top cover interlock switch S11-302 Front door interlock switch, Docking interlock switch, S11- S11-303 Figure 1 Component location Status Indicator RAPs August 2007 11-300-171, 11-302-171, 11-303-171 WorkCentre 5687 Family 2-597...
Page 790 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-300-171, 11-302-171, 11-303-171 2-598 WorkCentre 5687 Family...
Page 791: Hvf Inserter Interlock Rap
11-306-171, 11-309-171 HVF Inserter Interlock RAP 11-306-171 The PPI interlock was detected open in the run mode. 11-309 The PPI left hand door was detected open in the run mode. Initial Actions WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply while performing tasks that do not need electricity.
Page 792 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-306-171, 11-309-171 2-600 WorkCentre 5687 Family...
Page 793: Hvf Tri-Folder Interlock Rap
11-307-171, 11-308-171 HVF Tri-folder Interlock RAP • tri-folder PWB, PL 11.193 Item 16. • BM PWB, PL 11.166 Item 10. 11-307-171 The Tri-folder top cover interlock was detected open during a run. Enter dC330, code 11-394. Open the tri-folder top cover. The display changes. 11-308-171 The Tri-folder front door interlock was detected open during a run.
Page 794 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-307-171, 11-308-171 2-602 WorkCentre 5687 Family...
Page 795: To 11-377-171 Hvf Stapler Position And Priming Rap
11-371-171 to 11-377-171 HVF Stapler Position and Priming Go to Flag 1. Check the sensor, Q11-360. Refer to: 11-371-171 The stapler did not move from the home position. • GP 11 How to Check a Sensor. • P/J301, HVF Control PWB. 11-372-171 The stapler did not return to the home position.
Page 796 If the stapler is now working satisfactorily, perform SCP 6 Final Actions. If necessary, con- Install a new staple head, PL 11.140. tinue with this RAP. Install a new HVF Control PWB, PL 11.157 Item 2. Remove the stapled paper and raise the paper pusher fully upwards. Go to Flag 3. +5V available at T502 between pins 1 and 4, also between pin 1 and 7 on the staple head.
Page 797 Stapler unit mid home sensor, Q11-373 Stapler home sensor, Q11-373 Figure 2 Component location Status Indicator RAPs August 2007 11-371-171 to 11-377-171 WorkCentre 5687 Family 2-605...
Page 798 Figure 3 Circuit diagram Status Indicator RAPs August 2007 11-371-171 to 11-377-171 2-606 WorkCentre 5687 Family...
Page 799 Figure 4 Circuit diagram Status Indicator RAPs August 2007 11-371-171 to 11-377-171 WorkCentre 5687 Family 2-607...
Page 800: Hvf Punch Unit Paper Edge Detect Rap
11-380-171 HVF Punch Unit Paper Edge Detect RAP 11-380-171 The punch unit failed to detect the edge of the paper. Initial Actions WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury.
Page 801 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-380-171 WorkCentre 5687 Family 2-609...
Page 802: To 11-395-171 Hvf Front Tamper Tray Rap
11-392-171 to 11-395-171 HVF Front Tamper Tray RAP Go to Flag 3. Check the wiring and repair as necessary, REP 1.2. Check the front tamper 11-392-171 The front tamper tray did not move from the home position. away sensor, Q11-174. Refer to: •...
Page 803 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-392-171 to 11-395-171 WorkCentre 5687 Family 2-611...
Page 804: To 11-399-171 Hvf Rear Tamper Tray Rap
11-396-171 to 11-399-171 HVF Rear Tamper Tray RAP • GP 11 How to check a sensor. • P/J401 HVF control PWB. 11-396-171 The rear tamper tray did not move from the home position. • 11A-171 HVF Power Distribution RAP. 11-397-171 The rear tamper tray did not return to the home position. Install new components as necessary: •...
Page 805 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-396-171 to 11-399-171 WorkCentre 5687 Family 2-613...
Page 806: Hvf Bm Staple Head 2 And Stapler Module Rap
11-403-171, 11-413-171, 11-414-171 HVF BM Staple Head 2 Go to Flag 2, check the BM SH2 home switch, S11-413. Refer to: and Stapler Module RAP • GP 13, How to Check a Switch. 11-403-171 The booklet maker staple head 2 motor has failed to move. •...
Page 807 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-403-171, 11-413-171, 11-414-171 WorkCentre 5687 Family 2-615...
Page 808: Hvf Bm Crease Roll Gate Home Rap
11-415-171 HVF BM Crease Roll Gate Home RAP 11-415-171 The crease roll gate is not at the home position. Initial Actions WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can BM crease roll gate home sensor, cause death or injury.
Page 809 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-415-171 WorkCentre 5687 Family 2-617...
Page 810: Hvf Bm Flapper Rap
11-417-171, 11-418-171 HVF BM Flapper RAP 11-417-171 The booklet maker flapper did not return to the home position. 11-418-171 The booklet maker flapper did not move from the home position. Initial Actions WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply while performing tasks that do not need electricity.
Page 811 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-417-171, 11-418-171 WorkCentre 5687 Family 2-619...
Page 812: To 11-459-171 Hvf Ejector Module Rap
11-450-171, 11-456-171 to 11-459-171 HVF Ejector Module Exit the diagnostics mode, selecting the Re-boot option. This returns the ejector module to the home position. Enter the dC330 code, 11-322, ejector out sensor. Stack the dC330 code, 11-053 to move the stapler unit inboard, and observe the display. The 11-450-171 The ejector module motor has stalled display changes.
Page 813 Ejector Unit Motor, MOT11-023. Ejector Motor Encoder Sen- Ejector Home Sen- Ejector Out Sensor, sor, MOT11-390. sor, Q11-320. Q11-322. Figure 1 Component location Status Indicator RAPs August 2007 11-450-171, 11-456-171 to 11-459-171 WorkCentre 5687 Family 2-621...
Page 814 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-450-171, 11-456-171 to 11-459-171 2-622 WorkCentre 5687 Family...
Page 815: To 11-455-171 Hvf Ejector Roll & Lower Paddle Rap
11-451-171 to 11-455-171 HVF Ejector Roll & Lower Paddle • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Ejector roll motor, MOT 11-088, PL 11.140. 11-451-171 The ejector roll motor has stalled. • HVF control PWB, PL 11.157. 11-452-171 The ejector roll did not return to the home position.
Page 816 Ejector roll motor MOT11-088 Ejector lower paddle home switch, S11-180 Ejector roll home Ejector roll encoder sensor Q11-179 sensor Q11-178 RIGHT UNDER-SIDE VIEW OF EJECTOR Figure 1 Component location Figure 2 Component location Status Indicator RAPs August 2007 11-451-171 to 11-455-171 2-624 WorkCentre 5687 Family...
Page 817 Ejector paper Rotate paddle 1 present sensor complete turn Figure 3 Component location Status Indicator RAPs August 2007 11-451-171 to 11-455-171 WorkCentre 5687 Family 2-625...
Page 818 Figure 4 Circuit diagram Status Indicator RAPs August 2007 11-451-171 to 11-455-171 2-626 WorkCentre 5687 Family...
Page 819: To 11-462-171 Hvf Bin 1 Position Rap
11-460-171 to 11-462-171 HVF Bin 1 Position RAP • GP 13 How to Check a Switch. • P/J602 HVF PWB. 11-460-171 Bin 1 motor has stalled. • 11A-171, HVF BM Power Distribution RAP. Install new components as necessary: 11-462-171 Bin 1 did not actuate the bin 1 home sensor during stacking. •...
Page 820 • P/J601 HVF control PWB. • 11A-171, HVF BM Power Distribution RAP. Install new components as necessary: • Bin1 90% full sensor, Q11-331, PL 11.135 Item 3. • HVF control PWB, PL 11.157 Item 2. Lower the bin 1 tray by pressing the PTU switch, or by entering the dC330 code 11-032, bin1 Bin 1 encoder elevator motor down.
Page 821 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-460-171 to 11-462-171 WorkCentre 5687 Family 2-629...
Page 822 Figure 3 Circuit diagram Status Indicator RAPs August 2007 11-460-171 to 11-462-171 2-630 WorkCentre 5687 Family...
Page 823: Hvf Bm +24V Failure Rap
11-463-171, 11-464-171 HVF BM +24V Failure RAP The +24V supply are good. Go to SCP 6 Final actions. The +24V supply are good. Go to SCP 6 Final actions. 11-463-171 The booklet maker control PWB has failed to detect +24V at the input from the HVF.
Page 824 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-463-171, 11-464-171 2-632 WorkCentre 5687 Family...
Page 825: To 11-468-171 Paddle Unit Position Rap
11-465-171 to 11-468-171 Paddle Unit Position RAP • HVF control PWB, PL 11.157 Item 2. 11-465-171 The paddle unit has failed to return to the upper position. Enter dC330, code 11-195 paddle unit lower sensor, Q11-195. Select code 11-195 and press Start.
Page 826 Paddle Unit Lower Paddle Unit Upper Sensor, Q11-195. Sensor, Q11-194. Paddle Unit Motor, MOT11-027 Figure 1 Component location Status Indicator RAPs August 2007 11-465-171 to 11-468-171 2-634 WorkCentre 5687 Family...
Page 827 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-465-171 to 11-468-171 WorkCentre 5687 Family 2-635...
Page 828: To 11-478-171 Support Finger Position Rap
11-473-171 to 11-478-171 Support Finger Position RAP Enter the dC330 code 11-193, support finger out sensor, Q11-193 and continue turning the gear wheel. When the support fingers have extended by about 105 mm, the support finger out 11-473-171 The support finger has failed to return to the initial position. sensor changes state.
Page 829 Support Finger Out Support Finger Home Sensor, Q11-192. Sensor, Q11-193 Gear wheel Support Finger Support Finger Motor Support Finger Init Motor Encoder Sen- Sensor, Q11-191. sor. Figure 1 Component location Status Indicator RAPs August 2007 11-473-171 to 11-478-171 WorkCentre 5687 Family 2-637...
Page 830 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-473-171 to 11-478-171 2-638 WorkCentre 5687 Family...
Page 831 Figure 3 Circuit diagram Status Indicator RAPs August 2007 11-473-171 to 11-478-171 WorkCentre 5687 Family 2-639...
Page 832: Hvf Ppi Paper Length Fault Rap
11-479-171 HVF PPI Paper Length Fault RAP • P/J4, inserter control PWB. • P/J701, HVF control PWB. 11-479-171 A shorter than expected sheet has been fed from the PPI, (Post Print Inserter). • 11A-171, HVF Power Distribution RAP. Install new components as necessary: Initial Actions •...
Page 833 • Inserter control PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Perform SCP 6 Final Actions. Inserter paper length 1 sensor, Q11-150 Inserter paper length 2 Pickup Sensor sensor, Q11-151 Q11-155 Paper Path Sen- sor Q11-154 Inserter clutch, CL11-077 Inserter motor,...
Page 834 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11-479-171 2-642 WorkCentre 5687 Family...
Page 835 Figure 3 Circuit diagram Status Indicator RAPs August 2007 11-479-171 WorkCentre 5687 Family 2-643...
Page 836: A-171 Hvf Power Distribution Rap
11A-171 HVF Power Distribution RAP Go to the 11-300-171, 11-302-171, 11-303-171 Docking and Interlocks RAP. The HVF has an integral power supply providing +24V and +5V supplies to the HVF PWB and HVF BM PWB. The AC power for the HVF power supply comes from the LVPS and base mod- Go to Flag 4.
Page 837 Tri-folder unit HVF power supply module HVF PWB BM PWB Figure 1 Component location Status Indicator RAPs August 2007 11A-171 WorkCentre 5687 Family 2-645...
Page 838 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11A-171 2-646 WorkCentre 5687 Family...
Page 839: B-171 Hvf Bm To Machine Communications Interface And Bm Present Rap
11B-171 HVF BM to Machine Communications Interface and BM Present RAP A communication fault exists between the HVF BM and the machine. Procedure WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury.
Page 840: C-171 Hvf Bm Bin 2 Failure Rap
11C-171 HVF BM Bin 2 Failure RAP • BM PWB, PL 11.166 Item 10. Bin 2 fails to remove the finished booklets from the exit area of the booklet maker. The fault may be intermittent, check for damaged wiring or bad connectors, REP 1.2. If neces- sary install new conveyor belts, PL 11.169 Item 1.
Page 841 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11C-171 WorkCentre 5687 Family 2-649...
Page 842: D-171 Booklet Quality Rap
11D-171 Booklet Quality RAP • Booklet Compiler is Not Correct • Skewed Booklet Crease. Use this RAP to identify and correct the causes of poor booklet quality in the HVF BM. • Booklet Crease is Off Centre. The following booklet quality problems are covered in this RAP: •...
Page 843 If the top and bottom edge alignment does not conform to the specification in Table 2, check the operation of the BM tampers, refer to the 11-066-171, 11-384-171 HVF BM Tamper Failure RAP. If the tampers are operating correctly, go to ADJ 11.5-171 Booklet Tamping and check the Measure the total scatter tampers are correctly adjusted.
Page 844 Skewed Booklet Crease If the booklet skew does not conform to the specification in Table 4, check the operation of the BM stack hold solenoids, refer to the 11-065-171, 11-383-171 HVF Booklet Back Stop Failure Figure 3, open out the booklet at the centre page and press it onto a flat surface. Measure the RAP.
Page 845 If the booklet crease position does not conform to the specification in Table 5, perform ADJ 11.7-171 Booklet Crease Position. Booklet Staple Position is Not On The Fold Figure 5, open out the booklet at the centre page and press it onto a flat surface. Measure the position of the booklet staple from the crease line.
Page 846: E-171 Copy Damage In The Hvf Bm Rap
11E-171 Copy Damage in the HVF BM RAP 11F-171 Mis-Registration in Stapled and Unstapled Sets Use this RAP to identify and correct the causes of copy damage in the HVF BM. Use this RAP to identify and correct the causes of mis-registration in stapled sets, resulting in Procedure staples missing some sheets in the set, or poorly registered non-stapled sets.
Page 847: G-171 Hvf Bm Poor Stacking Rap
11G-171 HVF BM Poor Stacking RAP 11H-171 Pause to Unload (PTU) RAP Use this RAP to find the cause of poor stacking in the HVF BM. Use this RAP to diagnose Pause to Unload problems. Procedure Procedure WARNING WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Switch off the electricity to the machine, GP 14.
Page 848: J-171 Inserter Paper Sensing And +5V Supply Rap
11J-171 Inserter Paper Sensing and +5V Supply RAP Use this RAP to find the cause of inserter empty, inserter paper width and +5v supply prob- lems. Procedure WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply while performing tasks that do not need electricity.
Page 849 • P/J8 and P/J4 on the inserter control PWB. • 11A-171 HVF BM Power Distribution RAP. Install new components as necessary: PPI paper present • PPI paper width 2 sensor, PL 11.175 Item 13. sensor, Q11-153 • Inserter control PWB, PL 11.179. •...
Page 850 PPI paper width 1 sensor, Q11-152 PPI paper width 2 sensor Figure 2 Component location Status Indicator RAPs August 2007 11J-171 2-658 WorkCentre 5687 Family...
Page 851 Figure 3 Circuit diagram Status Indicator RAPs August 2007 11J-171 WorkCentre 5687 Family 2-659...
Page 852 Figure 4 Circuit diagram Status Indicator RAPs August 2007 11J-171 2-660 WorkCentre 5687 Family...
Page 853: K-171 Hvf Initialization Failure Rap
11K-171 HVF Initialization Failure RAP • Staple head not at home, refer to 11-371-171 to 11-377-171 HVF stapler Position and Priming RAP. When an initialization command is received from the machine, the HVF is initialized with the • Ejector not at home, refer to 11-450-171, 11-456-171 to 11-459-171 HVF Ejector Module following actions: RAP.
Page 854: L-171 Tri-Folder Not Detected Rap
11L-171 Tri-Folder Not Detected RAP 11M-171 Curl Suppressor Position RAP Use this RAP when the machine fails to detect the tri-folder module. Use this RAP with the curl suppressor problems. Initial Actions Procedure WARNING WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Switch off the electricity to the machine, GP 14.
Page 855 Curl suppressor solenoid, SOL11-084 Figure 2 Circuit diagram Figure 1 Component location Status Indicator RAPs August 2007 11M-171 WorkCentre 5687 Family 2-663...
Page 856: N-171 Chad Bin Present And Bin Full Rap
11N-171 Chad Bin Present and Bin Full RAP • GP 11 How to Check a Sensor. • P/J501 on the HVF PWB. Use this RAP when there is a false indication of a missing or full chad bin. • 11A-171 HVF Power Distribution RAP. Initial Actions As necessary, install new components: •...
Page 857 Figure 2 Circuit diagram Status Indicator RAPs August 2007 11N-171 WorkCentre 5687 Family 2-665...
Page 858: P-171 Buffer Clamp Rap
11P-171 Buffer Clamp RAP • P/J104 on the HVF PWB. • 11A-171 HVF Power Distribution RAP. Use this RAP when having problems with the buffer clamp on the HVF. Problems in this area Install new components as necessary: result in paper jams at the exit and poor compiling. •...
Page 859: Offset Catch Tray Failure Rap
12-301 Offset Catch Tray Failure RAP 12-301 The offset catch tray has not made an index position within 450 ms of the last index position being made. Initial Actions • Check that the offset catch tray is correctly installed and there is no obstruction to prevent movement between offset positions.
Page 860: Status Indicator Raps
Figure 2 Circuit Diagram Status Indicator RAPs August 2007 12-301 2-668 WorkCentre 5687 Family...
Page 861: Scan Carriage Home Sensor Entry Rap
14-110 Scan Carriage Home Sensor Entry RAP 14-110A Scan Carriage Home Sensor RAP (32-55 ppm) 14-110. The scanner PWB has not detected the scan carriage in the home position. Initial Actions Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 14-110 Procedure Scan Carriage Home Sensor Entry RAP.
Page 862 Perform the following: Go to Flag 4. Check for +5V on P/J451 pins 1 to 2 on the CCD PWB right side. The • Check the scan motor bracket, the rubber component can fail, allowing the motor to voltage is good. move out of position.
Page 863 The scan cable upper run must not go through cable anchor slot Cable anchor slot Figure 2 Correct position of the scan cable Status Indicator RAPs August 2007 14-110A WorkCentre 5687 Family 2-671...
Page 864 Figure 3 Circuit diagram Status Indicator RAPs August 2007 14-110A 2-672 WorkCentre 5687 Family...
Page 865: B Scan Carriage Home Sensor Rap (65-87 Ppm)
14-110B Scan Carriage Home Sensor RAP (65-87 ppm) • Reinstall the DADH, REP 5.19. Switch on the machine. Enter dC330 code 14-100 carriage home sensor. Initial Actions Figure 2, pull out the scanner home sensor. Check that the sensor is clean. Actuate the sen- sor.
Page 866 Insert paper in sensor gap Scanner PWB Scan motor Figure 2 Checking the scan carriage home sensor Scan carriage Scan carriage home sensor Figure 1 Component location Status Indicator RAPs August 2007 14-110B 2-674 WorkCentre 5687 Family...
Page 867 Figure 3 Circuit diagram Status Indicator RAPs August 2007 14-110B WorkCentre 5687 Family 2-675...
Page 868: Ccd Pwb Not Detected Rap (32-55 Ppm)
14-310 CCD PWB Not Detected RAP (32-55 ppm) Disconnect P/J135. Check the voltages again at the connector on the power distribution 14-310 The scanner PWB detects an abnormal power supply voltage or a CCD PWB failure. PWB. The voltages are good. NOTE: This fault code only applies to machines with a speed between 32 and 55 ppm.
Page 869 CCD PWB Scanner PWB Figure 1 Component location Figure 2 Circuit diagram Status Indicator RAPs August 2007 14-310 WorkCentre 5687 Family 2-677...
Page 870: Cvt Active Hot Line In Wrong State Rap
14-320 CVT Active Hot Line in Wrong State RAP 14-322 Platen Active Hot Line in Wrong State RAP 14-320 The CVT active hot line (DADH) is in the wrong state before a scan calibration or scan. 14-322 The platen active hot line is in the wrong state before a scan calibration or scan. Procedure Procedure Switch off the machine, then switch on the machine, GP 14.
Page 871: Scanner Agc Failure Rap
14-340 Scanner AGC Failure RAP 14-703 to 14-706, 712, 714, 716, 718 Failure To Calibrate Entry RAP 14-340 The scanner AGC (automatic gain control) failure has been detected during calibration or before the start of scan. 14-703. The scanner PWB failed to calibrate as the pixel gain is too high. Procedure 14-704.
Page 872: A To 14-706A, 712A, 714A, 716A, 718A Failure To Calibrate Rap (32-55 Ppm)
14-703A to 14-706A, 712A, 714A, 716A, 718A Failure To Install a new scanner PWB, PL 14.25 Item 4. Calibrate RAP (32-55 ppm) Initial Actions Check the wiring between P/J135 and P/J455, also between P/J135 and P/J450, refer to GP 7. The wiring is good. Make sure that the correct RAP is used.
Page 873 CVT glass Document glass Full rate carriage mirror Exposure lamp Half rate carriage mirrors CCD array Lens CCD PWB Scanner PWB Figure 2 Component location Figure 1 Optical path Status Indicator RAPs August 2007 14-703A to 14-706A, 712A, 714A, 716A, 718A WorkCentre 5687 Family 2-681...
Page 874 Figure 3 Circuit diagram Status Indicator RAPs August 2007 14-703A to 14-706A, 712A, 714A, 716A, 718A 2-682 WorkCentre 5687 Family...
Page 875: B To 14-706B, 712B, 714B Failure To Calibrate Rap (65-87 Ppm)
14-703B to 14-706B, 712B, 714B Failure To Calibrate RAP Clean the white CVT strips, under the front edges of the document glass and the CVT glass, using a cleaning cloth dampened with film remover, PL 26.10 Item 4. Re-assemble the parts. (65-87 ppm) If the fault persists, install new components as necessary: •...
Page 876 Scanner PWB Exposure lamp inverter Exposure lamp Figure 1 Component location Status Indicator RAPs August 2007 14-703B to 14-706B, 712B, 714B 2-684 WorkCentre 5687 Family...
Page 877 Figure 2 Circuit diagram Status Indicator RAPs August 2007 14-703B to 14-706B, 712B, 714B WorkCentre 5687 Family 2-685...
Page 878: Nvm Value Out Of Range Rap
14-710 NVM Value Out Of Range RAP 14-720 Scan Length Out Of Range RAP 14-710 The scanner PWB has received an NVM value from the image processing PWB that is 14-720 The scan length request from the image processing PWB exceeds the physical limits of out of range, high or low.
Page 879: Scanner Application Card Failure Rap
14-730 Scanner Application Card Failure RAP 14A Scanning Document Size Entry RAP The scanner has encountered a document that is larger than expected. 14-730 There is no response or an incorrect response to the command issued by the scan ser- vice.
Page 880: B Scanning Document Size Rap (32-55 Ppm)
14B Scanning Document Size RAP (32-55 ppm) Check the wiring between P/J454 and Q14-310 for an open circuit. Initial Actions Go to Flag 4. Check the input module angle sensor, refer to: Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 14A •...
Page 881 Document size sensor 2 Q14-320 Document size sensor 1 Q14-315 Input module angle sensor Q14-310 Figure 1 Component location Status Indicator RAPs August 2007 WorkCentre 5687 Family 2-689...
Page 882 Figure 2 Circuit diagram Status Indicator RAPs August 2007 2-690 WorkCentre 5687 Family...
Page 883: C Scanning Document Size Rap (65-87 Ppm)
14C Scanning Document Size RAP (65-87 ppm) Initial Actions Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 14A Scanning Document Size Entry RAP Procedure WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply while performing tasks that do not need electricity.
Page 884 Figure 2 Circuit diagram Status Indicator RAPs August 2007 2-692 WorkCentre 5687 Family...
Page 885: D Exposure Lamp Failure Rap (32-55 Ppm)
14D Exposure Lamp Failure RAP (32-55 ppm) Install new components in the following order: • Exposure lamp, PL 14.25 Item 9. The exposure lamp does not light, there is no automatic gain control signal. • Exposure lamp inverter, PL 14.25 Item 12. WARNING Perform ADJ 14.1A Optics Cleaning Procedure.
Page 886 Check the lamp ribbon harness between P/J456 and P/J463. The lamp ribbon har- ness is good. Install a new lamp ribbon harness, PL 14.25 Item 10. Install new components in the following order: • Exposure lamp, PL 14.25 Item 9. •...
Page 887 Figure 2 Circuit diagram Status Indicator RAPs August 2007 WorkCentre 5687 Family 2-695...
Page 888 Status Indicator RAPs August 2007 2-696 WorkCentre 5687 Family...
Page 889: A Network Controller Rap
16A Network Controller RAP NOTE: If either of the RJ-45 LEDs are on, supply voltage is available. If the LEDs are off, sup- ply voltage may still be available. Refer to Table 1 for a description of the RJ-45 LEDs. This RAP is to assist with diagnosing faults on the network controller.
Page 890 Perform 03-340, 03-416 Image Processor to Network Controller Faults RAP. USB ports Table 1 RJ-45 LAN connector LEDs Ethernet port (RJ-45 Memory slot 0 LEDs) LED Colour LED State Indicates Memory slot 1 Green 10 Mbit / s speed is selected Green 100 Mbit / s speed is selected Memory slot 2...
Page 891 Figure 3 Circuit diagram Status Indicator RAPs August 2007 WorkCentre 5687 Family 2-699...
Page 892 ================================ GRUB loading, please wait.._________________________________________________________________________ Press any key to continue. • System ID => e.g. Xerox Denali v1.00 GRUB version 0.92 (639K / 12928 upper memory) • BIOS ID => e.g. American Megatreats Inc. 0701 03/04/2004 • Board ID => Celestica Denali P 2 CMY123432000378 _________________________________________________________________________ •...
Page 893 Xerox FrameBuffer Driver..Initializing Database... Successfully installed fbdev Module... Succeeded Xerox OHC1 - 1394 NetDevice Driver version: 1.06 (Linux - 2.4.20) Start_lakes is beginning Creating raw devices for / dev / hda ESS cleanup of IPC queues... done RAMDISK driver initialized: 16 RAM disks of 4896K size 1024 blocksize ESS removing leftover shared memory and semaphores...
Page 894 Version: #1 Mon Aug 16 10:22:03 EDT 2004 Xerox Corp. XRX _ 0000aa71017a login: Removing Lakes IPC queues (except SC) Removing general use / tmp / tmpfiles directory... done Creating general use / tmp / tmpfiles directory... done **************************************************************** ***************** ESS System is 'OPERATIONAL ******************...
Page 895: Out Of Memory Resources Rap
19-401, 19-402, 19-403 Out of Memory Resources RAP 19-404 Compressor Time-out RAP 19-401 Out of memory - Stress Document. 19-404 Video compressor DVMA time-out 19-402 Out of memory - Stress Job. Initial Actions • Check for DADH misfeed. 19-403 Out of memory with greater than one job in EPC. •...
Page 896: Loopback Dvma Time-Out Rap
19-406 Loopback DVMA Time-out RAP 19-407, 19-408 Middle Function DVMA Time-out RAP 19-406 Video loop back DVMA time-out detected. 19-407 Video middle function DVMA input time-out. Initial Actions 19-408 Video middle function DVMA output time-out. Switch off the machine, then switch on the machine, GP 14. Initial Actions Switch off the machine, then switch on the machine, GP 14.
Page 897: Video Job Integrity Fault Rap
19-409 Video Job Integrity Fault RAP 19-710, 19-711 Firewire Image Transfer Fault RAP 19-409 Video determines that it cannot guarantee the integrity of the job being processed. 19-710 Firewire has failed to transfer image data after its maximum number of retries Initial Actions 19-711 Firewire has failed to acknowledge image transfer within firewire time-out.
Page 898 Status Indicator RAPs August 2007 19-409, 19-710, 19-711 2-706 WorkCentre 5687 Family...
Page 899: Fax Reset Failure Rap
20-302, 20-303 Fax Reset Failure RAP 20-305 Fax System Low Memory Unrecoverable RAP The embedded fax PWB will automatically reset itself. The embedded fax PWB will automatically reset itself. 20-302 Unexpected reset on the embedded fax PWB due to hardware or software error. 20-305 Unrecoverable fax system low memory due to hardware or software error 20-303 Unrecoverable embedded fax PWB failed due to hardware or software error.
Page 900: Fax Fault Not Cleared Rap
20-320 Fax Fault Not Cleared RAP 20-322 Fax Non-Volatile Device not Present RAP 20-320 After five instances of an unrecoverable fax fault and has not been cleared by a card 20-322 The non-volatile device has not been installed on the embedded fax PWB. reset.
Page 901: Fax System Memory Low Rap
20-323, 20-324 Fax System Memory Low RAP 20-327 Extended Fax PWB Failure RAP 20-323 The fax system memory is low, less than 6Mb. 20-327 The registers cannot be accessed on the extended fax PWB. 20-324 There is not enough memory to use the fax service. Initial Actions Make a backup of the phone book and the customer settings, using the NVM save and restore Initial Actions...
Page 902: Fax Network Line 1 Fault Rap
20-331, 20-339, 20-341 Fax Network Line 1 Fault RAP 20-332, 20-340 Fax Network Line 2 Fault RAP 20-331 No communication via the PSTN 1 port. 20-332 No communication via the PSTN 2 port. 20-339 Fault at fax port 1 on the fax card. 20-340 Fault at port 2 on the extender fax PWB.
Page 903: Fax File Integrity Fault Rap
20-342 Fax File Integrity Fault RAP 20-701 Fax Phone Book Download Failed RAP 20-342 An error has occur when accessing the file on a non-volatile device. 20-701 The fax phone book down load failed. Initial Actions Initial Actions Make a backup of the phone book and the customer settings, using the NVM save and restore Check that the embedded fax PWB is correctly grounded.
Page 904: Image Overwrite Error Rap
20-710, 20-711 Image Overwrite Error RAP 20A Fax Entry RAP Use this RAP to isolate components which contribute to Fax communications failure. 20-710 Immediate image overwrite error has occurred on the fax card when overwriting the job. Initial Actions 20-711 On demand image overwrite error has occurred on the fax card when overwriting the •...
Page 905: B Unable To Send A Fax Rap
The Fax is working correctly. Send a three page test Fax to a known good Fax machine. Print a 20B Unable To Send A Fax RAP Protocol Report and check for errors. Use this RAP to isolate components which contribute to a send failure. Initial Actions Refer to the 20A Fax Entry RAP and complete all of the initial actions.
Page 906 • Insert a pause ( , ) between the first and second digit of the dial string. In the The Fax only dials once and hangs up or the busy tone has unusual timing, frequency or level. Dialling Options select Dialling Characters / Pause / Add Character / Save. Are the busy tones recognized.
Page 907: C Unable To Send A Fax To Some Machines Rap
20C Unable To Send A Fax To Some Machines RAP The Fax is working correctly. Send a three page test Fax to a known good Fax machine. Use this RAP to isolate components which contribute to a failure to send a Fax to some Print a Protocol Report and check for errors.
Page 908: D Unable To Receive A Fax Rap
20D Unable To Receive A Fax RAP • Compact flash memory, PL 20.10 Item 3. Use this RAP to isolate components which contribute to the fax not received from the machine. The Fax is working correctly. Send a three page test Fax to a known good Fax machine. Print a Protocol Report and check for errors.
Page 909: E Fax Will Not Print Rap
20E Fax Will Not Print RAP 20F Fax Tab Not Available RAP Use this RAP to solve fax printing problems. Use this RAP to isolate the problem when the Fax tab is not available or greyed out. Initial Actions Initial Actions •...
Page 910: G Embedded Fax Checkout
20G Embedded Fax Checkout Go to SCP 6 and perform the final actions. Use this RAP to check for problems with the embedded Fax PWB. Image processing PWB Initial Actions • Switch off the machine, then switch on the machine, GP 14. Riser PWB •...
Page 911: H Embedded Fax Pwb Voltage Checkout
20H Embedded Fax PWB Voltage Checkout Use this procedure when there is communication or image quality defects with the fax. The image quality defects are caused by electrical noise on the line. Procedure CAUTION If a grounding problem, or a fax received during the check. The voltage on the test pads can be between 50 to 100V AC.
Page 912: J Fax Problems On Digital Networks Rap
20J Fax Problems on Digital Networks RAP Use this RAP to isolate the problem when using digital networks. Line 1 test pads 1, 2 and 3 The Fax option was designed as an analogue Group 3 device. This will have the best perfor- mance when connected to a dedicated analog phone PSTN (Public Switched Telephone Net- work) line or POTS (Plain Old Telephone system).
Page 913: Aha End Of Record Error Rap
22-300 AHA End of Record Error RAP 22-300 AHA end of record error (Advanced Hardware Architecture). Registration guide Initial Actions Clear obstructions from the paper path. Procedure Halo guide • Switch off the machine, then switch on the machine, GP 14. •...
Page 914: To 22-315, 22-801, 814 System Error Rap
22-306 to 22-315, 22-801, 814 System Error RAP 22-316, 22-810, 22-820 Capability That Does Not Exist RAP 22-306 No proposal for rejection. 22-316 Job requires a paper tray that does not exist. Job terminated. 22-307 Reschedule Error. Can not find reschedule point for rejection. 22-810 Job required IOT capability that does not exist.
Page 915: Cannot Communicate To The Xsa Database Rap
22-401 The system manager failed to install the server fax option. The Xerox Standard Accounting (XSA) feature will only be available on a System Terminal (ST) devices. The administrator enables the feature through the machine user Interface or by a Web 22-402 The system manager failed to install the E-mail (scan to E-mail) option.
Page 916: To 22-406 Option Install Failure Rap
22-404 to 22-406 Option Install Failure RAP 22-407 Embedded Fax Install Failure RAP 22-404 The system manager failed to install the network accounting (JBA) option. 22-407 The system manager failed to install the embedded fax option. 22-405 The system manager failed to install the on demand image overwrite option. Initial Actions •...
Page 917: To 22-416, 22-777 Option Remove Failure Rap
22-410 to 22-416, 22-777 Option Remove Failure RAP 22-417 Embedded Fax Remove Failure RAP 22-410 The system manager failed to remove the network scanning (scan to file) option. 22-417 The system manager failed to remove the embedded fax option. 22-411 The system manager failed to remove the server fax option. Procedure Perform the following: 22-412 The system manager failed to remove the E-mail (scan to E-mail) option.
Page 918: Embedded Fax Enable Failure Rap
22-419 Embedded Fax Enable Failure RAP 22-421 Embedded Fax Disable Failure RAP 22-419 The system manager failed to enable embedded fax option. 22-421 The system manager failed to disable embedded fax option. Procedure Procedure Perform the following: Perform the following: •...
Page 919: Test Pattern Standard Grey Level Too High Rap
22-450 Test Pattern Standard Grey Level Too High RAP 22-451 Test Pattern Average Grey Level Too Low RAP 22-450 The image quality adjustment routine has determined that the test pattern standard 22-451 The image quality adjustment routine has determined that the average grey level of the deviation is too high.
Page 920: Test Pattern Average Grey Level Too High Rap
22-452 Test Pattern Average Grey Level Too High RAP 22-760 IQA Factor Set to Maximum RAP 22-452 The image quality adjustment routine has determined that the average grey level of the 22-760 The (IQA) image quality adjustment factor has been set to the maximum value (dark). test pattern is too high.
Page 921: Iqa Factor Set To Minimum Rap
22-761 IQA Factor Set to Minimum RAP 22-774 CPSR File Cabinet Enable Failure RAP 22-761 The (IQA) image quality adjustment factor has been set to the minimum value (light). 22-774 The system manager failed to enable the CPSR file cabinet option. The fault will occur if the test pattern is dark, but not dark enough to create a 22-451 fault.
Page 922: Cpsr File Cabinet Disabled Failure Rap
22-776 CPSR File Cabinet Disabled Failure RAP 22-819, 22-831 to 22-837 Time Out Error RAP 22-776 The system manager failed to disable the CPSR file cabinet option. The 22-83x faults occur when the service fails to respond to the job queue request. This is either because it is busy processing a previous job request, or has failed or locked up.
Page 923: Of1 Audible Noise Rap
OF1 Audible Noise RAP – Remove the fuser module to eliminate the noise caused by the fuser. If the source of the noise is the fuser, go to the Fuser check out. Use this RAP to isolate unusual noises in the machine. •...
Page 924 – Short paper path drive belt slipping on gear/pulley. Possible causes are: Solution: – The feed motor and CVT motor are not tensioned correctly, causing the drive belts to slip. – Remove the waste toner bottle and clean the toner from the waste pipe and the auger system.
Page 925 Tray 3 and 4 Assembly Possible causes are: – The scorotron cleaning mechanism. A clicking noise is made when the scorotron Run the following components: cleaning brush reaches the end of its travel. • Open the left hand door. Enter dC330 code 08-045 tray 3 and 4 transport motor, to run the Solution: tray 3 and 4 transport roll, PL 8.30 Item 18.
Page 926 • Enter dC330 code 11-023 Eject Mot Cycle, cycles the eject assembly, PL 11.114 Item 1. Possible causes are: • Enter dC330 code 11-033 Bin 1 Elevator Motor Cycle, to move bin 1 up and down, PL – The LCSS is not aligned correctly. 11.106 Item 8.
Page 927 • Enter dC330 code 11-032 Bin 1 Elevator Motor Down, to move Bin 1 down, PL 11.52. Solution: – Ensure the staple cartridge is fully seated. NOTE: The tray moves down for 15 seconds and then stops. – Ensure that the correct staple cartridge is installed. •...
Page 928 • Enter dC330 code 11-062 BM Crease Motor, to rotate the two crease rolls, PL 11.87 Item – Perform 11-364-170, 11-370-170 Compiler Carriage Stapling Failure RAP. Scanner • Enter dC330 code 11-065 BM Back Stop Motor, to move the back stop assembly, PL Possible causes and potential solutions are: 11.82 Item 6.
Page 929: Of2 Ui Touch Screen Failure Rap
OF2 UI Touch Screen Failure RAP CAUTION Before installing a new User Interface Assembly, determine the current software level (GP 4). To solve UI touch screen problems when the machine has power but either the display is miss- The software on the new User Interface Assembly may not be compatible. Upgrade or down- ing, is too dark or the UI screen responds incorrectly or does not refresh.
Page 930: Of3 Dead Machine Rap
OF3 Dead Machine RAP Use the following procedure if the copier fails to reach an operational state when switched on. Initial Actions • Check that the power cord is connected to the machine. • Remove the power cord from the customer power socket. Wait 10 seconds and then reconnect the plug into the socket.
Page 931: Of4 Status Codes And Messages Rap
OF4 Status Codes and Messages RAP OF4a Status Codes in Numerical Order Use this RAP for faults and messages without fault codes. Status Message Tables • Table 1 01-5XX Status codes The status code numbers are in the series XX-5XX. However a shortage of 500 series num- •...
Page 932 Table 2 02-5XX Status codes Status Table 3 03-5XX Status codes Code UI Message Reason for Message Reference / Action Status 02-532 Local interface problem Fault declared. UI software Perform 02-320, 02-380 Code UI Message Reason for Message Reference / Action detected.
Page 933 Table 3 03-5XX Status codes Table 3 03-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 03-511 Output Bin full. Touch The 90% full sensor is cleared Printing will continue 03-538 An error has occurred - System attempting to recover...
Page 934 Table 3 03-5XX Status codes Table 3 03-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 03-551 Fax service is unavailable Image processing-FAX: Perform 03-338 RAP 03-563 An internal communica- Image processing rotation Perform 03-315, 325,...
Page 935 Table 3 03-5XX Status codes Table 3 03-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 03-581 - Speed in Image processing Perform 03-330, 03-462 03-598 Tray 5 is unavailable. Tray 5 software is installed but Check that all tray 5 NVM does not match scanner...
Page 936 Table 5 05-5XX Status codes Table 5 05-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 05-522 Raise document handler Sheet left over DADH CVT Remove sheet. Perform 05-539 Document handler feed DADH feed head CRU None...
Page 937 Table 5 05-5XX Status codes Table 7 07-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 05-589 Try turning the machine off IOT, DADH or UI software ver- Perform 03-300, 306, 07-511 Tray 1 empty, please...
Page 938 Table 7 07-5XX Status codes Table 7 07-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 07-541 Tray 1 is out of service, Tray 1 out of service. Perform 07F RAP 07-575 Paper size mismatch.
Page 939 Table 8 08-5XX Status codes Status Table 9 09-5XX Status codes Code UI Message Reason for Message Reference / Action Status 08-557 Open left hand door Paper over the registration Jam clearance. Per- Code UI Message Reason for Message Reference / Action sensor when feeding from the form 08-155A, 08- bypass tray...
Page 940 Table 9 09-5XX Status codes Table 9 09-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 09-586 IOT detects an xerographic Switch the machine off 09-599 Toner cartridge nearly When less than X days pre- Order a new toner car-...
Page 941 Table 10 10-5XX Status codes Table 10 10-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 10-530 The fuser module is not The system setting does not Install new fuser mod- 10-572 Clear the jam in Areas 3,4.
Page 942 Table 11 11-5XX Status codes Table 11 11-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 11-503 Close output module front Output module front door open Perform 11-300-110, 11-513 Open output device door...
Page 943 Table 11 11-5XX Status codes Table 11 11-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 11-520 Clear jam in area 5 Paper or debris covering the Perform 11-140-110, 11-531 Finisher has notified the IOT of...
Page 944 Stapling not available. Stapling disabled, out of service Perform 11-050-110, ensure you have replace- 11-411-170 RAP and Please call for assistance 11-360-110 RAP for ment Xerox staple car- 11-403-170, 11-413- LCSS, 11-050-130, tridge. 170 RAP 11-360-130 RAP for HCSS, 11-050-170, 11-543 BM out of staples.
Page 945 Table 11 11-5XX Status codes Table 11 11-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 11-566 No message Bin status message received Perform 11-140-110, 11-598 Output Trays out of ser- Output trays have reached Refer to 11-430-130...
Page 946 Table 11 11-5XX Status codes Table 11 11-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 11-902 Output tray 1 out of ser- Tamper move or Bin 1 or com- Perform 11-005-110, 11-903 Some finishing features are...
Page 947 Table 11 11-5XX Status codes Table 11 11-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 11-904 Output trays 1 and 2 out of Tamper home or paddle roll or Clear the paper jam.
Page 948 Table 11 11-5XX Status codes Table 11 11-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 11-910 Stapler is unavailable. Stapler head motor 1 fails to Clear obstruction from 11-917 Sheet over HVF BM compiler...
Page 949 Table 11 11-5XX Status codes Table 11 11-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 11-930 The stacker tray is full Empty the stacker 11-941 Pause To Unload Time-out Machine is paused for unload- Follow the instruc-...
Page 950 Table 11 11-5XX Status codes Table 13 14-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 11-948 Clear the paper jam in the Sheet detected near the tri-fold Clear the sheet.
Page 951 Table 13 14-5XX Status codes Table 14 16-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 14-565 No message Document is larger than Close status popup or 16-511 Some network services Internet fax process failed...
Page 952 Table 14 16-5XX Status codes Table 14 16-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 16-525 Some Network Controller The network controller’s Scan Network controller 16-541 Cannot receive internet Could not communicate will...
Page 953 Table 14 16-5XX Status codes Table 14 16-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 16-550 System reset required, Network controller - system Switch off the 16-564 Incomplete Network Inter- Network controller - the Net-...
Page 954 Table 14 16-5XX Status codes Table 14 16-5XX Status codes Status Status Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action 16-581 Some network services The network controller diagnos- Reset network con- 16-596 Incomplete Network Inter- The network controller account-...
Page 955 Table 16 19-5XX Status codes Status Table 17 20-5XX Status codes Code UI Message Reason for Message Reference / Action Status 19-503 System memory is full etc. EPC memory resources low Memory becomes Codes UI Message Reason for Message Reference / Action available, job is can- celled or documents 20-544 The Fax service is initialis-...
Page 956 Table 17 20-5XX Status codes Table 18 22-5XX Status codes Status Status Codes UI Message Reason for Message Reference / Action Codes UI Message Reason for Message Reference / Action 20-565 Max. number of fax jobs in All jobs IDs allocated cannot Cleared when fax job 22-511 Media required for held job...
Page 957: Of4B Status Messages In Alphabetical Order
OF4b Status Messages in Alphabetical Order Table 1 Status messages A to F Status Status Message Tables UI Message Code Reason for Message Reference / Action The status message tables contain all the messages to which a status code can be attributed. A Fax Service error has 20-571 When the fault 20-339 is raised Perform 20-331, 20- •...
Page 958 Table 1 Status messages A to F Table 1 Status messages A to F Status Status UI Message Code Reason for Message Reference / Action UI Message Code Reason for Message Reference / Action Adjustments in progress 14-562 Scanner ready checks are not If the ready check An image data error has 19-505 Compressor DVMA time-out.
Page 959 Table 1 Status messages A to F Table 1 Status messages A to F Status Status UI Message Code Reason for Message Reference / Action UI Message Code Reason for Message Reference / Action Booklet Making and Tri- 11-943 Booklet making or tri-folding Check for obstructions Cannot receive internet 16-541 Could not communicate will...
Page 960 Table 1 Status messages A to F Table 1 Status messages A to F Status Status UI Message Code Reason for Message Reference / Action UI Message Code Reason for Message Reference / Action Close output module front 11-503 Output module front door open Perform 11-300-110, DADH fault.
Page 961 Table 1 Status messages A to F Table 2 Status messages G to N Status Status UI Message Code Reason for Message Reference / Action UI Message Code Reason for Message Reference / Action Ensure network cables are 16-544 Network controller detected Check the network Hole punching is unavail- 11-908...
Page 962 Table 2 Status messages G to N Table 2 Status messages G to N Status Status UI Message Code Reason for Message Reference / Action UI Message Code Reason for Message Reference / Action Incomplete Network Inter- 16-597 The network controller TIFF Reset network con- Job in progress.
Page 963 Table 2 Status messages G to N Table 2 Status messages G to N Status Status UI Message Code Reason for Message Reference / Action UI Message Code Reason for Message Reference / Action Media required for held job 22-511 When correct media is not Provide media to Network scanning error.
Page 964 Table 3 Status messages O to R Status Table 3 Status messages O to R UI Message Code Reason for Message Reference / Action Status Open output device door 11-511 Sheet near entry sensor at Perform 11-100-110 UI Message Code Reason for Message Reference / Action shutdown...
Page 965 Table 3 Status messages O to R Table 3 Status messages O to R Status Status UI Message Code Reason for Message Reference / Action UI Message Code Reason for Message Reference / Action Open output device door 11-519 Sheet near top exit sensor at Perform 11-130-110, Open left hand door 08-550 Sheet over wait sensor...
Page 966 Table 3 Status messages O to R Table 3 Status messages O to R Status Status UI Message Code Reason for Message Reference / Action UI Message Code Reason for Message Reference / Action Output tray 1 out of service. 11-902 Tamper move or Bin 1 or com- Perform 11-005-110,...
Page 967 Table 3 Status messages O to R Table 3 Status messages O to R Status Status UI Message Code Reason for Message Reference / Action UI Message Code Reason for Message Reference / Action Output Tray full. Please 11-572 Fifty additional prints have Perform 11-030-110, Page-over PPI Pickup Sen- 11-524...
Page 968 Table 3 Status messages O to R Table 3 Status messages O to R Status Status UI Message Code Reason for Message Reference / Action UI Message Code Reason for Message Reference / Action Please check the output bin 03-510 When paper is delivered to the Perform 03-423, 424, Power down failure.
Page 969 Table 3 Status messages O to R Table 3 Status messages O to R Status Status UI Message Code Reason for Message Reference / Action UI Message Code Reason for Message Reference / Action Remove all documents 05-525 Sheet left over DADH docu- Remove sheet.
Page 970 Table 4 Status messages S to W Table 4 Status messages S to W Status Status UI Message Code Reason for Message Reference / Action UI Message Code Reason for Message Reference / Action Software cycling control 03-560 Laser on without printing. Fault Perform 03-395, 396, Some network services 16-588 The network controller sub-...
Page 971 Table 4 Status messages S to W Table 4 Status messages S to W Status Status UI Message Code Reason for Message Reference / Action UI Message Code Reason for Message Reference / Action Staple capacity exceeded. 11-560 BM disabled - too many pages Each booklet must not System error, scanner is 14-508 When start is selected but scan Switch off the...
Page 972 Table 4 Status messages S to W Table 4 Status messages S to W Status Status UI Message Code Reason for Message Reference / Action UI Message Code Reason for Message Reference / Action The Fax service is initialis- 20-544 Basic Fax card restarts User clears or time- Toner cartridge nearly...
Page 973 Table 4 Status messages S to W Table 4 Status messages S to W Status Status UI Message Code Reason for Message Reference / Action UI Message Code Reason for Message Reference / Action Unable to install option ser- 22-555 Service option install failed Refer to 22-400 to 22- Waste toner bottle nearly...
Page 974: Of5 Boot Up Failure Rap
OF5 Boot Up Failure RAP – (65-87 ppm) PL 3.10 Item 12. • Install a new image processing PWB. Use this RAP if the UI displays ‘system unavailable’ or the machine does not come to a ‘Ready – (32-55 ppm) PL 3.20 Item 3. to scan your job’...
Page 975: Of6 Ozone And Air Systems Rap
OF6 Ozone and Air Systems RAP OF7 IOT PWB Diagnostics RAP Use this RAP to diagnose faulty machine fans. Faulty fans can cause smells or overheating. Purpose To assist in identifying any suspected problems with the IOT PWB. If directed here from Procedure another procedure always return to that procedure.
Page 976: Of8 Multi-Feed Rap
OF8 Multi-feed RAP If CR16 is not on, but 24V is present at P/J27 pin 1, go to the 01G Fused Distribution Check. If +24V is not present at PJ 27, pin 1, check the voltage at P/J26 pin 9. This is the Low Power Mode Enable signal.
Page 977 For tray 5 check the following: • The tray moves down when the door is opened, and moves up when the door is closed. – Check the tray 5 paper feed assembly. – Check the tray 5 paper feed rolls, PL 8.45 Item 2. –...
Page 978: Of9 False Fuser End Of Life Rap
OF9 False Fuser End of Life RAP Use this RAP if the fuser module has reached its end of life prematurely. Initial Actions Enter the machine status / supplies and check the fuser module image count. If the image count is unexpectedly high, 422,000 or greater, then the CRUM data is corrupted. Procedure Check the following: •...
Page 979: Of10 Intermittent Failure Rap
OF10 Intermittent Failure RAP Use this RAP to locate failures when no specific cause can be found, i.e. if the machine resets to ‘Ready to scan your job’ or ‘Please wait’ during a print / copy run, or a fault code occurs which cannot easily be repeated.
Page 980 Customer Power Supply Checkout WARNING WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can Take care when measuring AC mains (line) voltage. Electricity causes death or injury. cause death or injury.
Page 981 • Enter the relevant input codes and check that the sensing of the components is reliable. • Inspect the HVPS and its surrounding area for signs of arcing. If necessary install a new Check if the fault is caused when the components are actuated. HVPS, PL 1.10 Item 5.
Page 982 – Static eliminator on bin 0 entry, PL 11.118 Item 7. – Ground wire on the BM back stop motor, PL 11.163 Item 1. – Static eliminator on the tamper assembly, PL 11.112 Item 5. – Ground wires to HVF entry and exit feed motors, PL 11.150. –...
Page 983: Of11 Waste Toner Contamination Rap
OF11 Waste Toner Contamination RAP Use this RAP if there is excessive waste toner contamination in the machine or on the cus- tomer’s floor. Procedure Waste toner door Waste toner is being deposited in the waste toner bottle. Remove the waste toner bottle and waste toner door, REP 9.1. Place a sheet of paper in the bottom of the aperture from where the waste toner bottle was removed, to collect fallen toner.
Page 984: Of12 Output Device Un-Docked Rap
OF12 Output Device Un-docked RAP Isolating Damaged Components Connected to the HCSS PWB Switch off the machine GP 14. Use this RAP to diagnose faults in a HCSS booklet maker that give the message “Ensure out- Disconnect the following connectors: put device is docked”...
Page 985 Table 1 Component tests for the HCSS PWB Configuration Component Connector Pin numbers Resistance Control code Description Wiring Information PL reference HCSS and HCSS Bin 1 offset motor PJ416 10 (wht / brn) to 12 5.0 to 7.2 ohms 11-034 Bin 1 offset motor will run and bin 1 will Wiring diagram 22 PL 11.78 Item 6...
Page 986 Table 2 Component tests for the carriage PWB Component Connector Pin numbers Resistance Control code Description Wiring Information PL reference Rear tamper motor MOT11- PJ402 7 (red) to 8 (yel) and 3.0 to 5.0 ohms 11-006 move 11- The rear tamper motor will run and move the Wiring diagram 26 PL 11.72 Item 10 9 (blu) to 10 (orn)
Page 987 Table 3 Component tests for the booklet maker PWB Component Connector Pin numbers Resistance Control code Description Wiring Information PL reference BM flapper motor MOT 11-390 PJ555 5 (orn) to 7(blu) 20 to 100 ohms 11-390 The BM flapper motor will run Wiring diagram 29 PL 11.80 Item 28 BM crease blade motor...
Page 988: Of13 Convenience Stapler Rap
OF13 Convenience Stapler RAP OF14 Extensible Interface Platform RAP To identify problems with the convenience stapler. Use this RAP when experiencing faults with the Xerox Extensible Interface Platform. Procedure Procedure WARNING WARNING Take care when measuring AC mains (line) voltage. Electricity can cause death or injury.
Page 989: Of15 Xerox Secure Access Rap
Overview Access Authentication Device Failure. Xerox Secure Access uses an external device, such as a card reader or biometric device, to • Check for the LED’s are on or blinking on the Card Reader. If the LEDs on the Card authorize access to the machine.
Page 990 This PIN number will need to be entered via the soft keys on the UI. • If the UI on the machine is locked and no secondary PIN is required. Check that the Xerox Secure Access is installed correctly, and ask customer to check the configuration at the server.
Page 991 3 Image Quality Image Quality RAPs IQ1 Image Quality Entry RAP ..................IQ2 Defects RAP ......................3-11 IQ3 Xerographic RAP...................... 3-15 IQ4 Fuser Module RAP ....................3-16 IQ5 Print Damage RAP ....................3-17 IQ6 Narrow Bands RAP ....................3-18 IQ7 DADH, Document Glass and Scanner RAP ............. 3-19 IQ8 Skew RAP ........................
Page 992 Image Quality RAPs August 2007 WorkCentre 5687 Family...
Page 993 IQ1 Image Quality Entry RAP If a facsimile card is installed, send a test facsimile to the machine. The facsimile image quality is good. Use this RAP to determine the source of an image quality problem. Compare the facsimile print with an internal test pattern print. The facsimile print and When border erase is switched off, an image defect within 5 mm of the edge of the sheet is the internal print display the same defect.
Page 994 Table 1 Image quality defects Optimum Image quality internal test defect Description of defect pattern Blurred image Part or whole of the image has the appearance of being out 19, 16 of focus. Refer to IQS 4 Resolution. Dark prints Very dark background with a visible image.
Page 995 Table 1 Image quality defects Table 2 Internal test patterns Optimum Number Description Purpose Image quality internal test Perpendicular bands. 25 mm (1 inch) Solid area reproducibility. For checking fus- defect Description of defect pattern on and 25 mm (1 inch) off black. Fig- ing, stripper finger marks, solid area, offset- Spots Dark spots in the non-image areas of the print.
Page 996 Figure 5 Test pattern 8 Figure 3 Test patterns 2, 3 and 4 Figure 4 Test patterns 5, 6 and 7 Figure 6 Test pattern 9 Image Quality RAPs August 2007 WorkCentre 5687 Family...
Page 997 Figure 7 Test pattern 10 Figure 8 Test pattern 11 Image Quality RAPs August 2007 WorkCentre 5687 Family...
Page 998 Figure 9 Test pattern 12 Figure 11 Test pattern 14 Figure 12 Test pattern 15 Figure 10 Test pattern 13 Image Quality RAPs August 2007 WorkCentre 5687 Family...
Page 999 Figure 13 Test pattern 16 Figure 14 Test pattern 17 Image Quality RAPs August 2007 WorkCentre 5687 Family...
Page 1000 Figure 15 Test pattern 18 Figure 16 Test pattern 19 Image Quality RAPs August 2007 3-10 WorkCentre 5687 Family...

This manual is also suitable for:

Wc5632f Wc5545f Wc5675f Wc5645f Wc5687f Wc5655f

Xerox WorkCentre 5687 Series Service Manual

Table of Contents

1 Service Call Procedures

2 Status Indicator Raps

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