Troubleshooting And Support - Opel mobile EasySmart 2 Operator's Manual

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Troubleshooting and support

If you are experiencing difficulties with your mobile phone, please go through the following
troubleshoots
The Mobile Phone will not power on:
1. Ensure you are pressing and holding the power button for 5 seconds.
2. Ensure you have charged the phone for at least 10 minutes
The phone is asking for a PUK code:
1. This means you have input the incorrect password 3 times or more. Contact your network
provider to retrieve your PUK code to unlock your phone as only your network provider can
help unlock your SIM
SIM card error or no SIM card:
1. Ensure you have inserted the SIM card correctly and are using the correct size SIM card.
Follow instructions in the quick set up guide for installing the SIM Card
2. Your SIM card may be damaged or dirty, ensure you replace your SIM with your Telco
provider if this error occurs.
Failure to connect to the network:
1. Your network signal may be weak or out of range. Contact your network provider or try the
phone in a different location to check your signal
2. Your SIM card may be damaged, invalid or has no credit. Contact your network provider
for support
3. Ensure your data is switched on
Failure to make an outgoing call:
1. Ensure you have entered the correct phone number you wish do dial.
2. Ensure you have enough credit on your provider's account. Contact your network provider
for support
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