Customer Service Contact Information - Huawei SUN2000 Series Quick Manual

Fault
Fault Name
Code
29 BMICLOCF2
30 BMSF2
Reverse
51 Polarity_PV
charge
Reverse
52 Polarity_Battery
Precharge
3. Fault Log Export
7

Customer Service Contact Information

Customer Service Contact Information
Region Country
United
States
North
America
Canada
Possible Cause
Battery Monitoring IC Loss of
Communication Fault 2
BMS Internal Fault 2
Reverse Polarity_PV Power Charge DC
Reverse Polarity_Battery Try to
Precharge
Email
na_inverter_support@huawei.com 1-877-948-2934
na_inverter_support@huawei.com 1-855-482-9343
Suggestion
Contact LG Chem local
customer service after setting
the Aux switch to OFF.
N/A
Shut down the system (CB off,
SUN2000 off), check the
positive and negative power
cables and ground cable, and
re-connect them.
Check the positive and negative
power cables and ground cable,
and re-connect them.
Tap Download to export the
battery log of .CSV format.
Hotline
13